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Have you already confirmed which network is nannable to your service address? Is it a Lupa, Dynham, Optical? Okay. Okay. That's great to hear. Yes. We can go ahead and provide you a services. And our checkout and ordering process should be done through our website. Our official website is airtel.net.au. Further details, your option to your preferred plan, the contract, routers are available. Have you already checked our site? Which one? Okay. Schupa fiber boost. Okay. So oh, yeah. The 69 the 7995. Standard first. Mhmm. Mhmm. Yes. That is right. Because as per showing from our site, you are eligible to get the six months discounted period for $67.45 if you will be signing up for these three kinds of contract, six month contract, twelve month contract, and twenty four month contract. If you are on the site right now, please try to scroll down a little bit. You will be able to see the bills that you will be getting per contract. Yeah. So if you sign up for twelve month contract, what you are getting is a fee, free collection fee, a router, and then first month free, and then the 15% discount period. If you sign up for this job for twenty four month, you just need up to shoulder or pay the shipping. If you did from the from the ordering process, you will need to choose either standard, which is $20. Within four days, you will be getting the device. Or express, you will be getting it one to two days, $30. And, of course, along with this contract, you have to fulfill it for you not to be charged for these deals. For example, if you've terminated the service within the contract, you will be liable for the early termination fee and the router fee. It's included from the terms and condition that will show you to tick upon checking out your order. It will be included on the process. Yeah. So if you're not really sure or if you do have a plans to move out from your service address right now, I think you could get the six month contract. However, if you would like to take a risk, you can get the twelve month contract for you to get a a free router because the six month let me check if there's a free router for six months. One moment. Oh, yeah. There is a free month free router for six months. So just get the six months just to be sure. Yes. No. We just continue your like, for example, you've already fulfilled your six months contract your contract itself. And then it will continue unless you called us and requested to have it canceled because our cancellation process should be done over the phone, provide thirty days notice, and outstanding balance should be paid. It it will not automatically cut off if you already fulfilled your contract. It will continue unless you requested to have it canceled. Yeah. Yeah. Can yeah. Cancellation fee within the contract is $132 plus the valued of the router that was given. Like, for example, if you sign up for a twelve month contract, you will be getting the free router if you fulfilled it. And then if you did not finish your contract, you have to pay the $219.95 router fee along with the cancellation fee of $132. Yes. Yes. If you're planning to move out from your current address in six months or after six months. Yeah. It as I've mentioned, is six months has been fulfilled, and then you want to continue actually, it will automatically continue. You don't need to renew, and you don't need to pay another connection fee if the service address is just the same. But if you would like to cancel once your contract has been fulfilled, you have to give us a call and provide thirty days notice. Like, for example, you would like to end or terminate the con the contract by which date today? July. Right? July, August, October, November, December. So, technically, December 8 is the fulfillment of your contract. Correct? So prior to December 8 November 8, you have to give us a call. Yeah, it should be thirty days because we're paying thirty days in advance with the network, a reason why we have that policy. Like, for example, this service July, we already paid for it June. That's the arrangement we have from the network. Yeah. Oh, there is a I believe it's a modem. So yeah, it's it's a modem. So if you technically, there is a automatic modem with some units of our customer, but you still need the router to get connected to the services. Just a different one. Yeah. Yeah. They will connect the port from the modem and then to the router. Yeah. So, yeah, so if you've already figured out, just feel free to check out your preferred contract and plan. And then if you do have any further questions, just give us a call. We're open until 6PM. Okay? Alright. You're welcome. Have a good one. 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This is Ertel accounts. How may I help you today? Hi. Good morning.\n\nNice to have you in the line. One moment here. Okay? Have you already confirmed which network is nannable to your service address? Is it a Lupa, Dynham, Optical?\n\nOkay. Okay. That's great to hear. Yes. We can go ahead and provide you a services.\n\nAnd our checkout and ordering process should be done through our website. Our official website is airtel.net.au. Further details, your option to your preferred plan, the contract, routers are available. Have you already checked our site? Which one?\n\nOkay. Schupa fiber boost. Okay. So oh, yeah. The 69 the 7995.\n\nStandard first. Mhmm. Mhmm. Yes. That is right.\n\nBecause as per showing from our site, you are eligible to get the six months discounted period for $67.45 if you will be signing up for these three kinds of contract, six month contract, twelve month contract, and twenty four month contract. If you are on the site right now, please try to scroll down a little bit. You will be able to see the bills that you will be getting per contract. Yeah. So if you sign up for twelve month contract, what you are getting is a fee, free collection fee, a router, and then first month free, and then the 15% discount period.\n\nIf you sign up for this job for twenty four month, you just need up to shoulder or pay the shipping. If you did from the from the ordering process, you will need to choose either standard, which is $20. Within four days, you will be getting the device. Or express, you will be getting it one to two days, $30. And, of course, along with this contract, you have to fulfill it for you not to be charged for these deals.\n\nFor example, if you've terminated the service within the contract, you will be liable for the early termination fee and the router fee. It's included from the terms and condition that will show you to tick upon checking out your order. It will be included on the process. Yeah. So if you're not really sure or if you do have a plans to move out from your service address right now, I think you could get the six month contract.\n\nHowever, if you would like to take a risk, you can get the twelve month contract for you to get a a free router because the six month let me check if there's a free router for six months. One moment. Oh, yeah. There is a free month free router for six months. So just get the six months just to be sure.\n\nYes. No. We just continue your like, for example, you've already fulfilled your six months contract your contract itself. And then it will continue unless you called us and requested to have it canceled because our cancellation process should be done over the phone, provide thirty days notice, and outstanding balance should be paid. It it will not automatically cut off if you already fulfilled your contract.\n\nIt will continue unless you requested to have it canceled. Yeah. Yeah. Can yeah. Cancellation fee within the contract is $132 plus the valued of the router that was given.\n\nLike, for example, if you sign up for a twelve month contract, you will be getting the free router if you fulfilled it. And then if you did not finish your contract, you have to pay the $219.95 router fee along with the cancellation fee of $132. Yes. Yes. If you're planning to move out from your current address in six months or after six months.\n\nYeah. It as I've mentioned, is six months has been fulfilled, and then you want to continue actually, it will automatically continue. You don't need to renew, and you don't need to pay another connection fee if the service address is just the same. But if you would like to cancel once your contract has been fulfilled, you have to give us a call and provide thirty days notice. Like, for example, you would like to end or terminate the con the contract by which date today?\n\nJuly. Right? July, August, October, November, December. So, technically, December 8 is the fulfillment of your contract. Correct?\n\nSo prior to December 8 November 8, you have to give us a call. Yeah, it should be thirty days because we're paying thirty days in advance with the network, a reason why we have that policy. Like, for example, this service July, we already paid for it June. That's the arrangement we have from the network. Yeah.\n\nOh, there is a I believe it's a modem. So yeah, it's it's a modem. So if you technically, there is a automatic modem with some units of our customer, but you still need the router to get connected to the services. Just a different one. Yeah.\n\nYeah. They will connect the port from the modem and then to the router. Yeah. So, yeah, so if you've already figured out, just feel free to check out your preferred contract and plan. And then if you do have any further questions, just give us a call.\n\nWe're open until 6PM. Okay? Alright. You're welcome. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.16597700119018555},{"text":"This is Ertel accounts.","start":0.71999997,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17926233261823654},{"text":"How may I help you today?","start":2.1599998,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2576102241873741},{"text":"Hi.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":0.24992941319942472},{"text":"Good morning.","start":11.28,"end":12.0,"sentiment":"positive","sentiment_score":0.47761374711990356}],"sentiment":"neutral","sentiment_score":0.2595603274447577,"num_words":14,"start":0.48,"end":12.0},{"sentences":[{"text":"Nice to have you in the line.","start":12.0,"end":13.62,"sentiment":"positive","sentiment_score":0.7346989682742527},{"text":"One moment here.","start":14.315001,"end":15.195,"sentiment":"positive","sentiment_score":0.3422268132368724},{"text":"Okay?","start":15.195,"end":15.695,"sentiment":"neutral","sentiment_score":0.13972899317741394},{"text":"Have you already confirmed which network is nannable to your service address?","start":17.035,"end":22.415,"sentiment":"neutral","sentiment_score":0.0946424746265014},{"text":"Is it a Lupa, Dynham, Optical?","start":23.435,"end":27.135,"sentiment":"neutral","sentiment_score":0.03620616470774015}],"sentiment":"neutral","sentiment_score":0.26421547912318133,"num_words":29,"start":12.0,"end":27.135},{"sentences":[{"text":"Okay.","start":43.335003,"end":43.835003,"sentiment":"neutral","sentiment_score":0.10055609047412872},{"text":"Okay.","start":46.855,"end":47.355,"sentiment":"neutral","sentiment_score":0.17031101882457733},{"text":"That's great to hear.","start":47.415,"end":48.375,"sentiment":"positive","sentiment_score":0.6366372853517532},{"text":"Yes.","start":48.375,"end":48.695,"sentiment":"positive","sentiment_score":0.3462795615196228},{"text":"We can go ahead and provide you a services.","start":48.695,"end":51.195,"sentiment":"neutral","sentiment_score":0.32221106357044643}],"sentiment":"positive","sentiment_score":0.37897471152246,"num_words":16,"start":43.335003,"end":51.195},{"sentences":[{"text":"And our checkout and ordering process should be done through our website.","start":51.975002,"end":56.715,"sentiment":"neutral","sentiment_score":0.2157272088030974},{"text":"Our official website is airtel.net.au.","start":57.46,"end":61.32,"sentiment":"neutral","sentiment_score":0.11409737318754196},{"text":"Further details, your option to your preferred plan, the contract, routers are available.","start":61.46,"end":67.88,"sentiment":"neutral","sentiment_score":0.09824887548501675},{"text":"Have you already checked our site?","start":68.02,"end":71.005,"sentiment":"neutral","sentiment_score":0.0413855475684007},{"text":"Which one?","start":71.145,"end":71.884995,"sentiment":"neutral","sentiment_score":0.020965464413166046}],"sentiment":"neutral","sentiment_score":0.12438665702939034,"num_words":38,"start":51.975002,"end":71.884995},{"sentences":[{"text":"Okay.","start":73.384995,"end":73.884995,"sentiment":"neutral","sentiment_score":0.11766545474529266},{"text":"Schupa fiber boost.","start":84.340004,"end":86.6,"sentiment":"neutral","sentiment_score":0.0931952918569247},{"text":"Okay.","start":87.38,"end":87.86,"sentiment":"neutral","sentiment_score":0.047781217843294144},{"text":"So oh, yeah.","start":87.86,"end":89.7,"sentiment":"neutral","sentiment_score":0.028672875215609867},{"text":"The 69 the 7995.","start":89.7,"end":94.520004,"sentiment":"neutral","sentiment_score":0.021487081656232476}],"sentiment":"neutral","sentiment_score":0.0514166250359267,"num_words":12,"start":73.384995,"end":94.520004},{"sentences":[{"text":"Standard first.","start":95.86,"end":96.885,"sentiment":"neutral","sentiment_score":0.017288674600422382},{"text":"Mhmm.","start":96.885,"end":97.385,"sentiment":"neutral","sentiment_score":-0.007125886622816324},{"text":"Mhmm.","start":107.765,"end":108.265,"sentiment":"neutral","sentiment_score":-0.015915928408503532},{"text":"Yes.","start":108.645004,"end":109.145004,"sentiment":"neutral","sentiment_score":0.03983493894338608},{"text":"That is right.","start":109.765,"end":110.825005,"sentiment":"neutral","sentiment_score":0.10085907578468323}],"sentiment":"neutral","sentiment_score":0.044243462558370084,"num_words":8,"start":95.86,"end":110.825005},{"sentences":[{"text":"Because as per showing from our site, you are eligible to get the six months discounted period for $67.45 if you will be signing up for these three kinds of contract, six month contract, twelve month contract, and twenty four month contract.","start":110.965004,"end":133.705,"sentiment":"neutral","sentiment_score":0.12398383589017958},{"text":"If you are on the site right now, please try to scroll down a little bit.","start":133.765,"end":138.565,"sentiment":"neutral","sentiment_score":0.0043728387099690735},{"text":"You will be able to see the bills that you will be getting per contract.","start":138.565,"end":144.34,"sentiment":"neutral","sentiment_score":0.274697079261144},{"text":"Yeah.","start":148.15999,"end":148.65999,"sentiment":"neutral","sentiment_score":0.17053104937076569},{"text":"So if you sign up for twelve month contract, what you are getting is a fee, free collection fee, a router, and then first month free, and then the 15% discount period.","start":149.76,"end":165.035,"sentiment":"neutral","sentiment_score":0.161744290497154}],"sentiment":"neutral","sentiment_score":0.13909519868815,"num_words":106,"start":110.965004,"end":165.035},{"sentences":[{"text":"If you sign up for this job for twenty four month, you just need up to shoulder or pay the shipping.","start":166.375,"end":173.62,"sentiment":"neutral","sentiment_score":0.1133499698979514},{"text":"If you did from the from the ordering process, you will need to choose either standard, which is $20.","start":174.64,"end":184.05501,"sentiment":"neutral","sentiment_score":0.11590441081084703},{"text":"Within four days, you will be getting the device.","start":184.195,"end":187.655,"sentiment":"neutral","sentiment_score":0.18314677476882935},{"text":"Or express, you will be getting it one to two days, $30.","start":188.115,"end":192.85501,"sentiment":"neutral","sentiment_score":0.1704163451989492},{"text":"And, of course, along with this contract, you have to fulfill it for you not to be charged for these deals.","start":193.395,"end":202.45001,"sentiment":"neutral","sentiment_score":0.1722801107735861}],"sentiment":"neutral","sentiment_score":0.14504551969286872,"num_words":82,"start":166.375,"end":202.45001},{"sentences":[{"text":"For example, if you've terminated the service within the contract, you will be liable for the early termination fee and the router fee.","start":202.51001,"end":213.355,"sentiment":"neutral","sentiment_score":-0.020293025218922157},{"text":"It's included from the terms and condition that will show you to tick upon checking out your order.","start":213.415,"end":220.635,"sentiment":"neutral","sentiment_score":0.1698965566853682},{"text":"It will be included on the process.","start":221.17499,"end":223.355,"sentiment":"neutral","sentiment_score":0.10713972044842583},{"text":"Yeah.","start":245.055,"end":245.375,"sentiment":"neutral","sentiment_score":-0.01295151561498642},{"text":"So if you're not really sure or if you do have a plans to move out from your service address right now, I think you could get the six month contract.","start":245.375,"end":258.07,"sentiment":"neutral","sentiment_score":-0.027184716515964078}],"sentiment":"neutral","sentiment_score":0.03107123444788158,"num_words":80,"start":202.51001,"end":258.07},{"sentences":[{"text":"However, if you would like to take a risk, you can get the twelve month contract for you to get a a free router because the six month let me check if there's a free router for six months.","start":259.17,"end":270.695,"sentiment":"neutral","sentiment_score":-0.006970088308056195},{"text":"One moment.","start":271.715,"end":272.435,"sentiment":"neutral","sentiment_score":0.019168145954608917},{"text":"Oh, yeah.","start":272.435,"end":273.075,"sentiment":"neutral","sentiment_score":0.09351444244384766},{"text":"There is a free month free router for six months.","start":273.075,"end":276.355,"sentiment":"neutral","sentiment_score":0.11883755102753639},{"text":"So just get the six months just to be sure.","start":276.355,"end":281.06,"sentiment":"neutral","sentiment_score":0.058551444485783574}],"sentiment":"neutral","sentiment_score":0.027419391871681287,"num_words":63,"start":259.17,"end":281.06},{"sentences":[{"text":"Yes.","start":283.52002,"end":284.02002,"sentiment":"neutral","sentiment_score":-0.00793818011879921},{"text":"No.","start":290.505,"end":290.745,"sentiment":"negative","sentiment_score":-0.48853084444999695},{"text":"We just continue your like, for example, you've already fulfilled your six months contract your contract itself.","start":290.745,"end":298.445,"sentiment":"negative","sentiment_score":-0.39636921181398277},{"text":"And then it will continue unless you called us and requested to have it canceled because our cancellation process should be done over the phone, provide thirty days notice, and outstanding balance should be paid.","start":298.985,"end":312.21,"sentiment":"negative","sentiment_score":-0.4735440458570208},{"text":"It it will not automatically cut off if you already fulfilled your contract.","start":312.83,"end":318.53,"sentiment":"negative","sentiment_score":-0.44371291995048523}],"sentiment":"negative","sentiment_score":-0.44144858492176925,"num_words":67,"start":283.52002,"end":318.53},{"sentences":[{"text":"It will continue unless you requested to have it canceled.","start":319.20502,"end":323.30502,"sentiment":"negative","sentiment_score":-0.3927053868770599},{"text":"Yeah.","start":326.08502,"end":326.58502,"sentiment":"neutral","sentiment_score":-0.062761589884758},{"text":"Yeah.","start":327.685,"end":328.165,"sentiment":"neutral","sentiment_score":-0.047528766095638275},{"text":"Can yeah.","start":328.165,"end":330.165,"sentiment":"neutral","sentiment_score":-0.06385618075728416},{"text":"Cancellation fee within the contract is $132 plus the valued of the router that was given.","start":330.165,"end":339.5,"sentiment":"neutral","sentiment_score":-0.09513833257369697}],"sentiment":"neutral","sentiment_score":-0.18957566358149053,"num_words":30,"start":319.20502,"end":339.5},{"sentences":[{"text":"Like, for example, if you sign up for a twelve month contract, you will be getting the free router if you fulfilled it.","start":339.5,"end":348.15997,"sentiment":"neutral","sentiment_score":-0.017777386080959568},{"text":"And then if you did not finish your contract, you have to pay the $219.95 router fee along with the cancellation fee of $132.","start":348.355,"end":363.095,"sentiment":"neutral","sentiment_score":-0.19758868341644606},{"text":"Yes.","start":371.5,"end":371.9,"sentiment":"neutral","sentiment_score":0.21149098873138428},{"text":"Yes.","start":371.9,"end":372.22,"sentiment":"neutral","sentiment_score":0.14059464633464813},{"text":"If you're planning to move out from your current address in six months or after six months.","start":372.22,"end":379.395,"sentiment":"neutral","sentiment_score":0.007026879116892815}],"sentiment":"neutral","sentiment_score":-0.0709009954818722,"num_words":66,"start":339.5,"end":379.395},{"sentences":[{"text":"Yeah.","start":413.105,"end":413.345,"sentiment":"neutral","sentiment_score":0.08254069834947586},{"text":"It as I've mentioned, is six months has been fulfilled, and then you want to continue actually, it will automatically continue.","start":413.345,"end":425.13,"sentiment":"neutral","sentiment_score":0.12892880077872956},{"text":"You don't need to renew, and you don't need to pay another connection fee if the service address is just the same.","start":425.51,"end":432.73,"sentiment":"neutral","sentiment_score":-0.06444146907465025},{"text":"But if you would like to cancel once your contract has been fulfilled, you have to give us a call and provide thirty days notice.","start":433.385,"end":442.36502,"sentiment":"neutral","sentiment_score":-0.20426203072071075},{"text":"Like, for example, you would like to end or terminate the con the contract by which date today?","start":446.97,"end":455.61,"sentiment":"neutral","sentiment_score":-0.07918616177307235}],"sentiment":"neutral","sentiment_score":-0.05930538488359287,"num_words":87,"start":413.105,"end":455.61},{"sentences":[{"text":"July.","start":455.61,"end":456.01,"sentiment":"neutral","sentiment_score":-0.008210372179746628},{"text":"Right?","start":456.01,"end":456.49,"sentiment":"neutral","sentiment_score":0.0031192628666758537},{"text":"July, August, October, November, December.","start":456.49,"end":460.625,"sentiment":"neutral","sentiment_score":0.02427617497742176},{"text":"So, technically, December 8 is the fulfillment of your contract.","start":461.405,"end":467.10498,"sentiment":"neutral","sentiment_score":0.011707570031285286},{"text":"Correct?","start":467.405,"end":467.905,"sentiment":"neutral","sentiment_score":0.025751616805791855}],"sentiment":"neutral","sentiment_score":0.01439539348292682,"num_words":18,"start":455.61,"end":467.905},{"sentences":[{"text":"So prior to December 8 November 8, you have to give us a call.","start":469.085,"end":474.065,"sentiment":"neutral","sentiment_score":-0.02264099514910153},{"text":"Yeah, it should be thirty days because we're paying thirty days in advance with the network, a reason why we have that policy.","start":475.64,"end":483.34,"sentiment":"neutral","sentiment_score":0.07751914389107538},{"text":"Like, for example, this service July, we already paid for it June.","start":483.64,"end":487.82,"sentiment":"neutral","sentiment_score":0.05768379351745049},{"text":"That's the arrangement we have from the network.","start":487.88,"end":490.38,"sentiment":"neutral","sentiment_score":0.05806335061788559},{"text":"Yeah.","start":491.725,"end":492.225,"sentiment":"neutral","sentiment_score":0.07150401175022125}],"sentiment":"neutral","sentiment_score":0.046451426143276284,"num_words":58,"start":469.085,"end":492.225},{"sentences":[{"text":"Oh, there is a I believe it's a modem.","start":501.405,"end":504.305,"sentiment":"neutral","sentiment_score":0.0101077433468567},{"text":"So yeah, it's it's a modem.","start":504.365,"end":507.39,"sentiment":"neutral","sentiment_score":0.022800779280563194},{"text":"So if you technically, there is a automatic modem with some units of our customer, but you still need the router to get connected to the services.","start":507.39,"end":520.85004,"sentiment":"neutral","sentiment_score":0.021136250277912175},{"text":"Just a different one.","start":523.33496,"end":524.635,"sentiment":"neutral","sentiment_score":-0.02090786024928093},{"text":"Yeah.","start":525.415,"end":525.915,"sentiment":"neutral","sentiment_score":0.0046500591561198235}],"sentiment":"neutral","sentiment_score":0.015307909392930091,"num_words":47,"start":501.405,"end":525.915},{"sentences":[{"text":"Yeah.","start":528.21497,"end":528.615,"sentiment":"neutral","sentiment_score":0.03350232169032097},{"text":"They will connect the port from the modem and then to the router.","start":528.615,"end":536.635,"sentiment":"neutral","sentiment_score":0.038595924010643594},{"text":"Yeah.","start":540.11,"end":540.61,"sentiment":"neutral","sentiment_score":0.094943568110466},{"text":"So, yeah, so if you've already figured out, just feel free to check out your preferred contract and plan.","start":543.14996,"end":555.065,"sentiment":"neutral","sentiment_score":0.33031586439985977},{"text":"And then if you do have any further questions, just give us a call.","start":555.52496,"end":559.68695,"sentiment":"neutral","sentiment_score":0.2396520631653922}],"sentiment":"neutral","sentiment_score":0.21377756687191626,"num_words":48,"start":528.21497,"end":559.68695},{"sentences":[{"text":"We're open until 6PM.","start":559.68695,"end":561.36694,"sentiment":"neutral","sentiment_score":0.1327629666775465},{"text":"Okay?","start":561.36694,"end":561.86694,"sentiment":"neutral","sentiment_score":0.06684472411870956},{"text":"Alright.","start":563.92694,"end":564.4069,"sentiment":"positive","sentiment_score":0.6378272771835327},{"text":"You're welcome.","start":564.4069,"end":565.30695,"sentiment":"positive","sentiment_score":0.7902200818061829},{"text":"Have a good one.","start":565.36694,"end":566.42694,"sentiment":"positive","sentiment_score":0.7794801443815231}],"sentiment":"positive","sentiment_score":0.4945070507625739,"num_words":12,"start":559.68695,"end":566.42694},{"sentences":[{"text":"Bye bye.","start":568.00696,"end":568.74695,"sentiment":"neutral","sentiment_score":0.07616456598043442}],"sentiment":"neutral","sentiment_score":0.07616456598043442,"num_words":2,"start":568.00696,"end":568.74695}]}}]},{"alternatives":[{"transcript":"Good morning. I need to open the Internet in my place, home Internet. Yep. Yeah. Like, I I called my agent. He just sent me the, like, the the link, and then I found one of like, the first one is your your service, Airtel. Yeah. Then I call for for help. Yep. Yeah. Yeah. Yeah. I can see, like, the that Super FiberBoost might be a good choice to me. Yeah. The second one. Yeah. Yeah. I just have a yeah. I just have a question. I can see the price is, like, 60 there's a 67 per month. So so, like, what's the requirement about that? Maybe I need to sign a contract or Okay. Mhmm. Yeah. I can see that. Okay. Okay. Okay. Okay. Okay. Thank you. So, like, I maybe I need to set up now, and maybe next February, I'm considering move to another place. So this period is more than six months, but less than twelve months. So, like, which one do you think is better to me? Mhmm. For this period, like, it's a little bit more than six miles. So what after, like like, how much should I pay after six miles? Like, it is still a few weeks late. Uh-huh. Okay. Is there any any cancel fee? Any fee for for termination? Mhmm. Mhmm. Okay. So, like, six months is the best choice for me. Right? Okay. Okay. So yes. I still haven't figured out. Yes. For example, like, after six months, if I sign out, after six months is around, like, next next January. Yeah? I haven't moved out yet. I still have one month left. So, usually, what do I do? Like, if I want to renew one more month, does it just pay, like, single? Or Oh, like, thirty days before the the contract date. Yep. Mhmm. Mhmm. Yep. Oh, okay. Yes. Okay. Sure. Sure. Okay. Okay. And one more thing. I can see there's a router in my play at my place. Like, it's a modem modem. So I need a specific one from, like, from your your company? Okay. Mhmm. Okay. Sure. Alright. I got it. Yep. Thank you. Mhmm. Okay. Okay. Thank you so much. You too. Have a good 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morning. I need to open the Internet in my place, home Internet. Yep. Yeah. Like, I I called my agent.\n\nHe just sent me the, like, the the link, and then I found one of like, the first one is your your service, Airtel. Yeah. Then I call for for help. Yep. Yeah.\n\nYeah. Yeah. I can see, like, the that Super FiberBoost might be a good choice to me. Yeah. The second one.\n\nYeah. Yeah. I just have a yeah. I just have a question. I can see the price is, like, 60 there's a 67 per month.\n\nSo so, like, what's the requirement about that? Maybe I need to sign a contract or Okay. Mhmm. Yeah. I can see that.\n\nOkay. Okay. Okay. Okay. Okay.\n\nThank you. So, like, I maybe I need to set up now, and maybe next February, I'm considering move to another place. So this period is more than six months, but less than twelve months. So, like, which one do you think is better to me? Mhmm.\n\nFor this period, like, it's a little bit more than six miles. So what after, like like, how much should I pay after six miles? Like, it is still a few weeks late. Uh-huh. Okay.\n\nIs there any any cancel fee? Any fee for for termination? Mhmm. Mhmm. Okay.\n\nSo, like, six months is the best choice for me. Right? Okay. Okay. So yes.\n\nI still haven't figured out. Yes. For example, like, after six months, if I sign out, after six months is around, like, next next January. Yeah? I haven't moved out yet.\n\nI still have one month left. So, usually, what do I do? Like, if I want to renew one more month, does it just pay, like, single? Or Oh, like, thirty days before the the contract date. Yep.\n\nMhmm. Mhmm. Yep. Oh, okay. Yes.\n\nOkay. Sure. Sure. Okay. Okay.\n\nAnd one more thing. I can see there's a router in my play at my place. Like, it's a modem modem. So I need a specific one from, like, from your your company? Okay.\n\nMhmm. Okay. Sure. Alright. I got it.\n\nYep. Thank you. Mhmm. Okay. Okay.\n\nThank you so much. You too. 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me.","start":75.80499,"end":83.104996,"sentiment":"neutral","sentiment_score":0.2581786463658015},{"text":"Yeah.","start":87.405,"end":87.645,"sentiment":"neutral","sentiment_score":0.04274081438779831},{"text":"The second one.","start":87.645,"end":88.84499,"sentiment":"neutral","sentiment_score":0.0332103855907917}],"sentiment":"neutral","sentiment_score":0.20315138445723624,"num_words":21,"start":72.03,"end":88.84499},{"sentences":[{"text":"Yeah.","start":88.84499,"end":89.34499,"sentiment":"neutral","sentiment_score":0.03254580870270729},{"text":"Yeah.","start":95.55,"end":95.950005,"sentiment":"neutral","sentiment_score":0.024520613253116608},{"text":"I just have a yeah.","start":95.950005,"end":97.630005,"sentiment":"neutral","sentiment_score":0.007571652345359325},{"text":"I just have a question.","start":97.630005,"end":98.61,"sentiment":"neutral","sentiment_score":-0.03791292607784271},{"text":"I can see the price is, like, 60 there's a 67 per 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that.","start":147.84999,"end":148.83,"sentiment":"neutral","sentiment_score":0.169661957770586}],"sentiment":"neutral","sentiment_score":0.007665595606617306,"num_words":23,"start":103.71001,"end":148.83},{"sentences":[{"text":"Okay.","start":164.61499,"end":165.11499,"sentiment":"neutral","sentiment_score":0.1395839899778366},{"text":"Okay.","start":174.28,"end":174.78,"sentiment":"neutral","sentiment_score":0.1305689811706543},{"text":"Okay.","start":193.565,"end":194.065,"sentiment":"neutral","sentiment_score":0.12582287192344666},{"text":"Okay.","start":221.485,"end":221.985,"sentiment":"neutral","sentiment_score":0.1041037291288376},{"text":"Okay.","start":224.125,"end":224.605,"sentiment":"neutral","sentiment_score":0.3142327070236206}],"sentiment":"neutral","sentiment_score":0.16286245584487916,"num_words":5,"start":164.61499,"end":224.605},{"sentences":[{"text":"Thank you.","start":224.605,"end":225.245,"sentiment":"positive","sentiment_score":0.48417118191719055},{"text":"So, like, I maybe I need to set up now, and maybe next February, I'm considering move to another place.","start":225.245,"end":234.79,"sentiment":"neutral","sentiment_score":-0.0137830950319767},{"text":"So this period is more than six months, but less than twelve months.","start":236.37,"end":240.63,"sentiment":"neutral","sentiment_score":-0.11478219009362735},{"text":"So, like, which one do you think is better to me?","start":240.77,"end":243.59,"sentiment":"neutral","sentiment_score":-0.031405333429574966},{"text":"Mhmm.","start":251.865,"end":252.365,"sentiment":"neutral","sentiment_score":-0.017812736332416534}],"sentiment":"neutral","sentiment_score":-0.02473956195914999,"num_words":47,"start":224.605,"end":252.365},{"sentences":[{"text":"For this period, like, it's a little bit more than six miles.","start":282.82498,"end":285.88498,"sentiment":"neutral","sentiment_score":-0.09372650505974889},{"text":"So what after, like like, how much should I pay after six miles?","start":285.94498,"end":289.73,"sentiment":"neutral","sentiment_score":-0.0651222183727301},{"text":"Like, it is still a few weeks late.","start":290.83,"end":292.85,"sentiment":"negative","sentiment_score":-0.5476992689073086},{"text":"Uh-huh.","start":293.23,"end":293.73,"sentiment":"neutral","sentiment_score":-0.2873927652835846},{"text":"Okay.","start":324.64,"end":324.96002,"sentiment":"neutral","sentiment_score":-0.04176397621631622}],"sentiment":"neutral","sentiment_score":-0.1909159369234528,"num_words":35,"start":282.82498,"end":324.96002},{"sentences":[{"text":"Is there any any cancel fee?","start":324.96002,"end":326.9,"sentiment":"neutral","sentiment_score":-0.07406293538709481},{"text":"Any fee for for termination?","start":327.39502,"end":329.095,"sentiment":"neutral","sentiment_score":-0.072506745159626},{"text":"Mhmm.","start":329.39502,"end":329.89502,"sentiment":"neutral","sentiment_score":-0.06876743584871292},{"text":"Mhmm.","start":345.8,"end":346.3,"sentiment":"neutral","sentiment_score":-0.020273936912417412},{"text":"Okay.","start":365.035,"end":365.37,"sentiment":"neutral","sentiment_score":0.08548981696367264}],"sentiment":"neutral","sentiment_score":-0.05789020670843976,"num_words":14,"start":324.96002,"end":365.37},{"sentences":[{"text":"So, like, six months is the best choice for me.","start":366.41,"end":370.41,"sentiment":"neutral","sentiment_score":0.31058224141597746},{"text":"Right?","start":370.41,"end":370.91,"sentiment":"neutral","sentiment_score":0.2232244908809662},{"text":"Okay.","start":378.625,"end":379.125,"sentiment":"neutral","sentiment_score":-0.004101983271539211},{"text":"Okay.","start":380.305,"end":380.805,"sentiment":"neutral","sentiment_score":-0.003913283348083496},{"text":"So yes.","start":382.225,"end":383.845,"sentiment":"neutral","sentiment_score":-0.008266175165772438}],"sentiment":"neutral","sentiment_score":0.2202999525393049,"num_words":15,"start":366.41,"end":383.845},{"sentences":[{"text":"I still haven't figured out.","start":384.465,"end":386.005,"sentiment":"neutral","sentiment_score":-0.28834466338157655},{"text":"Yes.","start":386.065,"end":386.465,"sentiment":"neutral","sentiment_score":-0.03971576318144798},{"text":"For example, like, after six months, if I sign out, after six months is around, like, next next January.","start":386.465,"end":398.67,"sentiment":"neutral","sentiment_score":-0.04742299902595972},{"text":"Yeah?","start":398.73,"end":399.23,"sentiment":"neutral","sentiment_score":-0.05316095054149628},{"text":"I haven't moved out yet.","start":400.73,"end":402.27002,"sentiment":"neutral","sentiment_score":-0.23561719357967376}],"sentiment":"neutral","sentiment_score":-0.11657170903298163,"num_words":31,"start":384.465,"end":402.27002},{"sentences":[{"text":"I still have one month left.","start":402.33002,"end":403.93002,"sentiment":"neutral","sentiment_score":-0.16095713898539543},{"text":"So, usually, what do I do?","start":403.93002,"end":405.69,"sentiment":"neutral","sentiment_score":-0.12543768684069315},{"text":"Like, if I want to renew one more month, does it just pay, like, single?","start":405.69,"end":411.185,"sentiment":"neutral","sentiment_score":-0.05904859229922295},{"text":"Or Oh, like, thirty days before the the contract date.","start":411.245,"end":446.76,"sentiment":"neutral","sentiment_score":-0.08234718143939972},{"text":"Yep.","start":457.0,"end":457.5,"sentiment":"neutral","sentiment_score":0.028335999697446823}],"sentiment":"neutral","sentiment_score":-0.08945351721424806,"num_words":38,"start":402.33002,"end":457.5},{"sentences":[{"text":"Mhmm.","start":461.48,"end":461.98,"sentiment":"neutral","sentiment_score":0.026736635714769363},{"text":"Mhmm.","start":462.435,"end":462.935,"sentiment":"neutral","sentiment_score":0.017089691013097763},{"text":"Yep.","start":468.51498,"end":469.01498,"sentiment":"neutral","sentiment_score":0.014292574487626553},{"text":"Oh, okay.","start":474.51498,"end":475.575,"sentiment":"neutral","sentiment_score":0.04694277048110962},{"text":"Yes.","start":475.635,"end":475.955,"sentiment":"neutral","sentiment_score":0.06569439172744751}],"sentiment":"neutral","sentiment_score":0.03628313898419341,"num_words":6,"start":461.48,"end":475.955},{"sentences":[{"text":"Okay.","start":475.955,"end":476.455,"sentiment":"neutral","sentiment_score":0.08690861612558365},{"text":"Sure.","start":490.36502,"end":490.445,"sentiment":"neutral","sentiment_score":0.09822143614292143},{"text":"Sure.","start":490.445,"end":490.945,"sentiment":"neutral","sentiment_score":0.08395805209875107},{"text":"Okay.","start":491.245,"end":491.745,"sentiment":"neutral","sentiment_score":0.07061213254928589},{"text":"Okay.","start":492.845,"end":493.08502,"sentiment":"neutral","sentiment_score":0.06509669870138168}],"sentiment":"neutral","sentiment_score":0.08095938712358475,"num_words":5,"start":475.955,"end":493.08502},{"sentences":[{"text":"And one more thing.","start":493.08502,"end":494.545,"sentiment":"neutral","sentiment_score":0.04246160760521889},{"text":"I can see there's a router in my play at my place.","start":494.605,"end":498.86502,"sentiment":"neutral","sentiment_score":0.027271287360539038},{"text":"Like, it's a modem modem.","start":501.565,"end":502.945,"sentiment":"neutral","sentiment_score":0.013647383451461792},{"text":"So I need a specific one from, like, from your your company?","start":522.805,"end":526.98505,"sentiment":"neutral","sentiment_score":-0.008705560738841692},{"text":"Okay.","start":527.205,"end":527.705,"sentiment":"neutral","sentiment_score":0.021098468452692032}],"sentiment":"neutral","sentiment_score":0.014175603987977785,"num_words":34,"start":493.08502,"end":527.705},{"sentences":[{"text":"Mhmm.","start":534.98,"end":535.48,"sentiment":"neutral","sentiment_score":0.024574056267738342},{"text":"Okay.","start":538.01996,"end":538.51996,"sentiment":"neutral","sentiment_score":0.06706686317920685},{"text":"Sure.","start":541.77997,"end":542.27997,"sentiment":"neutral","sentiment_score":0.142263263463974},{"text":"Alright.","start":542.885,"end":543.385,"sentiment":"neutral","sentiment_score":0.19916868209838867},{"text":"I got it.","start":543.925,"end":544.725,"sentiment":"neutral","sentiment_score":0.24478192130724588}],"sentiment":"neutral","sentiment_score":0.16677408984729222,"num_words":7,"start":534.98,"end":544.725},{"sentences":[{"text":"Yep.","start":544.725,"end":545.125,"sentiment":"positive","sentiment_score":0.36899298429489136},{"text":"Thank you.","start":545.125,"end":545.865,"sentiment":"positive","sentiment_score":0.5795279741287231},{"text":"Mhmm.","start":554.565,"end":555.065,"sentiment":"neutral","sentiment_score":0.2039974331855774},{"text":"Okay.","start":562.38,"end":562.77997,"sentiment":"neutral","sentiment_score":0.15559376776218414},{"text":"Okay.","start":562.77997,"end":563.1,"sentiment":"positive","sentiment_score":0.36804336309432983}],"sentiment":"positive","sentiment_score":0.3759472494324048,"num_words":6,"start":544.725,"end":563.1},{"sentences":[{"text":"Thank you so much.","start":563.1,"end":564.24,"sentiment":"positive","sentiment_score":0.8258736282587051},{"text":"You too.","start":566.62,"end":566.93494,"sentiment":"positive","sentiment_score":0.6485850512981415},{"text":"Have a good day.","start":566.93494,"end":567.92,"sentiment":"positive","sentiment_score":0.6300249099731445}],"sentiment":"positive","sentiment_score":0.7120764255523682,"num_words":10,"start":563.1,"end":567.92}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Ertel accounts. How may I help you today?\n\nChannel 1: Good morning. I need to open the Internet in my place, home Internet.\n\nChannel 0: Hi. Good morning. Nice to have you in the line. One moment here. Okay?\n\nHave you already confirmed which network is nannable to your service address? Is\n\nChannel 1: Yep.\n\nChannel 0: it a Lupa, Dynham, Optical?\n\nChannel 1: Yeah. Like, I I called my agent. He just sent me the, like, the the link, and then I found one of like, the first one is your your service, Airtel.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Then I call for for\n\nChannel 0: Okay. That's great to hear. Yes. We can go ahead and provide you a services. And our checkout and ordering process\n\nChannel 1: help.\n\nChannel 0: should be done through our website. Our official website is\n\nChannel 1: Yep.\n\nChannel 0: airtel.net.au. Further details, your option to your preferred plan, the contract, routers are available. Have you already checked our site? Which one?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I can see, like, the that Super FiberBoost might be a good choice to me.\n\nChannel 0: Schupa fiber boost. Okay.\n\nChannel 1: Yeah. The\n\nChannel 0: So\n\nChannel 1: second one. Yeah.\n\nChannel 0: oh, yeah. The 69 the 7995.\n\nChannel 1: Yeah.\n\nChannel 0: Standard\n\nChannel 1: I just have\n\nChannel 0: first.\n\nChannel 1: a\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. I just have a question. I can see the price is, like, 60 there's a 67 per month. So so, like, what's the requirement about that? Maybe I need to sign a contract\n\nChannel 0: Mhmm.\n\nChannel 1: or\n\nChannel 0: Yes. That is right. Because as per showing from our site, you are eligible to get the six months discounted period for $67.45 if you will be signing up for these three kinds of contract, six month contract, twelve month contract, and twenty four month contract. If you are on\n\nChannel 1: Okay.\n\nChannel 0: the site right now, please try to scroll down a little bit. You will be able to see the bills that you will be getting per contract.\n\nChannel 1: Mhmm. Yeah. I can\n\nChannel 0: Yeah.\n\nChannel 1: see that.\n\nChannel 0: So if you sign up for twelve month contract, what you are getting is a fee, free collection fee, a router, and then first month free, and then the 15% discount period.\n\nChannel 1: Okay.\n\nChannel 0: If you sign up for this job for twenty four month, you just need up to shoulder or pay the shipping.\n\nChannel 1: Okay.\n\nChannel 0: If you did from the from the ordering process, you will need to choose either standard, which is $20. Within four days, you will be getting the device. Or express, you will be getting it one to two days, $30. And,\n\nChannel 1: Okay.\n\nChannel 0: of course, along with this contract, you have to fulfill it for you not to be charged for these deals. For example, if you've terminated the service within the contract, you will be liable for the early termination fee and the router fee. It's included from the terms and condition that will show you to tick upon checking out your order. It\n\nChannel 1: Okay.\n\nChannel 0: will be included on the process.\n\nChannel 1: Okay. Thank you. So, like, I maybe I need to set up now, and maybe next February, I'm considering move to another place. So this period is more than six months, but less than twelve months. So, like, which one do you think is better to me?\n\nChannel 0: Yeah. So if you're not really sure or if you do have a plans to move out from\n\nChannel 1: Mhmm.\n\nChannel 0: your service address right now, I think you could get the six month contract. However, if you would like to take a risk, you can get the twelve month contract for you to get a a free router because the six month let me check if there's a free router for six months. One moment. Oh, yeah. There is a free month free router for six months.\n\nSo just get the six months just to be sure.\n\nChannel 1: For this period,\n\nChannel 0: Yes.\n\nChannel 1: like, it's a little bit more than six miles. So what after, like like, how much should I pay after six miles?\n\nChannel 0: No. We\n\nChannel 1: Like,\n\nChannel 0: just\n\nChannel 1: it\n\nChannel 0: continue\n\nChannel 1: is still a\n\nChannel 0: your\n\nChannel 1: few weeks late.\n\nChannel 0: like, for example,\n\nChannel 1: Uh-huh.\n\nChannel 0: you've already fulfilled your six months contract your contract itself. And then it will continue unless you called us and requested to have it canceled because our cancellation process should be done over the phone, provide thirty days notice, and outstanding balance should be paid. It it will not automatically cut off if you already fulfilled your contract. It will continue unless you requested to have it canceled.\n\nChannel 1: Okay. Is there any any cancel\n\nChannel 0: Yeah.\n\nChannel 1: fee? Any fee\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: Can\n\nChannel 1: for termination? Mhmm.\n\nChannel 0: yeah. Cancellation fee within the contract is $132 plus the valued of the router that was given. Like, for example, if you sign up for a twelve month contract, you will be getting\n\nChannel 1: Mhmm.\n\nChannel 0: the free router if you fulfilled it. And then if you did not finish your contract, you have to pay the $219.95 router fee along with the cancellation fee of $132.\n\nChannel 1: Okay. So, like, six months is the best choice for me. Right?\n\nChannel 0: Yes. Yes. If you're planning to move out from your current address in six months or after six\n\nChannel 1: Okay.\n\nChannel 0: months.\n\nChannel 1: Okay. So yes. I still haven't figured out. Yes. For example, like, after six months, if I sign out, after six months is around, like, next next January.\n\nYeah? I haven't moved out yet. I still have one month left. So, usually, what do I do? Like, if I want to renew one more month, does it just pay, like, single?\n\nOr\n\nChannel 0: Yeah. It as I've mentioned, is six months has been fulfilled, and then you want to continue actually, it will automatically continue. You don't need to renew, and you don't need to pay another connection fee if the service address is just the same. But if you would like to cancel once your contract has been fulfilled, you have to give us a call and provide thirty days notice.\n\nChannel 1: Oh, like, thirty days before the the contract date.\n\nChannel 0: Like, for example, you would like to end or terminate the con the contract by which date today? July. Right? July,\n\nChannel 1: Yep.\n\nChannel 0: August, October, November, December. So,\n\nChannel 1: Mhmm.\n\nChannel 0: technically,\n\nChannel 1: Mhmm.\n\nChannel 0: December 8 is the fulfillment of your contract. Correct?\n\nChannel 1: Yep.\n\nChannel 0: So prior to December 8 November 8, you have to give us a call.\n\nChannel 1: Oh, okay. Yes.\n\nChannel 0: Yeah, it\n\nChannel 1: Okay.\n\nChannel 0: should be thirty days because we're paying thirty days in advance with the network, a reason why we have that policy. Like, for example, this service July, we already paid for it June. That's the arrangement we have from the network.\n\nChannel 1: Sure. Sure. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. And one more thing. I can see there's a router in my play at my place.\n\nChannel 0: Oh,\n\nChannel 1: Like,\n\nChannel 0: there\n\nChannel 1: it's\n\nChannel 0: is\n\nChannel 1: a modem\n\nChannel 0: a I\n\nChannel 1: modem.\n\nChannel 0: believe it's a modem. So yeah, it's it's a modem. So if you technically, there is a automatic modem with some units of our customer, but you still need the router to get connected to the services.\n\nChannel 1: So I\n\nChannel 0: Just\n\nChannel 1: need\n\nChannel 0: a\n\nChannel 1: a\n\nChannel 0: different\n\nChannel 1: specific\n\nChannel 0: one.\n\nChannel 1: one from, like,\n\nChannel 0: Yeah.\n\nChannel 1: from your your company? Okay.\n\nChannel 0: Yeah. They will connect the port from the modem and then\n\nChannel 1: Mhmm.\n\nChannel 0: to the router.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Sure. Alright.\n\nChannel 0: So,\n\nChannel 1: I got it. Yep. Thank you.\n\nChannel 0: yeah, so if you've already figured out, just feel free to check out your preferred contract and\n\nChannel 1: Mhmm.\n\nChannel 0: plan. And then if you do have any further questions, just give us a call. We're open until 6PM. Okay?\n\nChannel 1: Okay. Okay. Thank you so much.\n\nChannel 0: Alright. You're welcome. Have a good one.\n\nChannel 1: You too. Have a good day.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.16597700119018555},{"text":"This is Ertel accounts.","start":0.71999997,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.17926233261823654},{"text":"How may I help you today?","start":2.1599998,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2576102241873741}],"sentiment":"neutral","sentiment_score":0.2207897887988524,"channel":0,"num_words":11,"start":0.48,"end":3.3799999},{"sentences":[{"text":"Good morning.","start":4.3199997,"end":4.98,"sentiment":"neutral","sentiment_score":0.324337899684906},{"text":"I need to open the Internet in my place, home Internet.","start":5.2,"end":9.62,"sentiment":"neutral","sentiment_score":0.13999121432954614}],"sentiment":"neutral","sentiment_score":0.16835224284575537,"channel":1,"num_words":13,"start":4.3199997,"end":9.62},{"sentences":[{"text":"Hi.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":0.24992941319942472},{"text":"Good morning.","start":11.28,"end":12.0,"sentiment":"positive","sentiment_score":0.47761374711990356},{"text":"Nice to have you in the line.","start":12.0,"end":13.62,"sentiment":"positive","sentiment_score":0.7346989682742527},{"text":"One moment here.","start":14.315001,"end":15.195,"sentiment":"positive","sentiment_score":0.3422268132368724},{"text":"Okay?","start":15.195,"end":15.695,"sentiment":"neutral","sentiment_score":0.13972899317741394}],"sentiment":"positive","sentiment_score":0.536747079874788,"channel":0,"num_words":14,"start":10.88,"end":15.695},{"sentences":[{"text":"Have you already confirmed which network is nannable to your service address?","start":17.035,"end":22.415,"sentiment":"neutral","sentiment_score":0.0946424746265014},{"text":"Is","start":23.435,"end":23.595001,"sentiment":"neutral","sentiment_score":0.02040873281657696}],"sentiment":"neutral","sentiment_score":0.08893218679496875,"channel":0,"num_words":13,"start":17.035,"end":23.595001},{"sentences":[{"text":"Yep.","start":23.575,"end":24.075,"sentiment":"neutral","sentiment_score":0.02879633754491806}],"sentiment":"neutral","sentiment_score":0.02879633754491806,"channel":1,"num_words":1,"start":23.575,"end":24.075},{"sentences":[{"text":"it a Lupa, Dynham, Optical?","start":23.595001,"end":27.135,"sentiment":"neutral","sentiment_score":0.039365651085972786}],"sentiment":"neutral","sentiment_score":0.039365651085972786,"channel":0,"num_words":5,"start":23.595001,"end":27.135},{"sentences":[{"text":"Yeah.","start":29.91,"end":30.15,"sentiment":"neutral","sentiment_score":0.06574490666389465},{"text":"Like, I I called my agent.","start":30.15,"end":32.41,"sentiment":"neutral","sentiment_score":0.07466808582345645},{"text":"He just sent me the, like, the the link, and then I found one of like, the first one is your your service, Airtel.","start":33.03,"end":43.53,"sentiment":"neutral","sentiment_score":0.10071464690069358}],"sentiment":"neutral","sentiment_score":0.09454532087810578,"channel":1,"num_words":31,"start":29.91,"end":43.53},{"sentences":[{"text":"Okay.","start":43.335003,"end":43.835003,"sentiment":"neutral","sentiment_score":0.10055609047412872}],"sentiment":"neutral","sentiment_score":0.10055609047412872,"channel":0,"num_words":1,"start":43.335003,"end":43.835003},{"sentences":[{"text":"Yeah.","start":44.255,"end":44.495,"sentiment":"neutral","sentiment_score":0.08319911360740662},{"text":"Then I call for 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6PM.","start":559.68695,"end":561.36694,"sentiment":"neutral","sentiment_score":0.1327629666775465},{"text":"Okay?","start":561.36694,"end":561.86694,"sentiment":"neutral","sentiment_score":0.06684472411870956}],"sentiment":"neutral","sentiment_score":0.21164415255188943,"channel":0,"num_words":20,"start":554.565,"end":561.86694},{"sentences":[{"text":"Okay.","start":562.38,"end":562.77997,"sentiment":"neutral","sentiment_score":0.15559376776218414},{"text":"Okay.","start":562.77997,"end":563.1,"sentiment":"positive","sentiment_score":0.36804336309432983},{"text":"Thank you so much.","start":563.1,"end":564.24,"sentiment":"positive","sentiment_score":0.8258736282587051}],"sentiment":"positive","sentiment_score":0.6378552739818891,"channel":1,"num_words":6,"start":562.38,"end":564.24},{"sentences":[{"text":"Alright.","start":563.92694,"end":564.4069,"sentiment":"positive","sentiment_score":0.6378272771835327},{"text":"You're welcome.","start":564.4069,"end":565.30695,"sentiment":"positive","sentiment_score":0.7902200818061829},{"text":"Have a good one.","start":565.36694,"end":566.42694,"sentiment":"positive","sentiment_score":0.7794801443815231}],"sentiment":"positive","sentiment_score":0.7623125740459987,"channel":0,"num_words":7,"start":563.92694,"end":566.42694},{"sentences":[{"text":"You too.","start":566.62,"end":566.93494,"sentiment":"positive","sentiment_score":0.6485850512981415},{"text":"Have a good day.","start":566.93494,"end":567.92,"sentiment":"positive","sentiment_score":0.6300249099731445}],"sentiment":"positive","sentiment_score":0.6362116237481436,"channel":1,"num_words":6,"start":566.62,"end":567.92},{"sentences":[{"text":"Bye bye.","start":568.00696,"end":568.74695,"sentiment":"neutral","sentiment_score":0.07616456598043442}],"sentiment":"neutral","sentiment_score":0.07616456598043442,"channel":0,"num_words":2,"start":568.00696,"end":568.74695}]},"summary":{"result":"success","short":"The customer is considering switching to Airtel.com for their home internet service and is given a link to Airtel.com. They are advised on how to sign up for a twelve month contract and get a free router, and are told there is a cancellation fee of $132 plus router value. The agent explains that the cancellation process should be done over the phone, and there is a $60 cancellation fee. The agent provides the company's hours of operation and reminds the customer to call if they have any further questions."},"intents":{"segments":[{"text":"Have you already confirmed which network is nannable to your service address? Is Yep.","start_word":38,"end_word":51,"intents":[{"intent":"Confirm network","confidence_score":0.22236417}]},{"text":"We can go ahead and provide you a services. And our checkout and ordering process help. should be done through our website. Our official website is Yep. airtel.net.au. Further details, your option to your preferred plan, the contract, routers are available. Have you already checked our site?","start_word":101,"end_word":147,"intents":[{"intent":"Provide services","confidence_score":0.754488}]},{"text":"Have you already checked our site? Which one?","start_word":142,"end_word":149,"intents":[{"intent":"Check site","confidence_score":0.7630412}]},{"text":"Maybe I need to sign a contract Mhmm. or Yes.","start_word":220,"end_word":229,"intents":[{"intent":"Sign contract","confidence_score":0.30975}]},{"text":"the site right now, please try to scroll down a little bit.","start_word":280,"end_word":291,"intents":[{"intent":"Scroll down","confidence_score":0.6724221}]},{"text":"Is there any any cancel Yeah. fee?","start_word":735,"end_word":741,"intents":[{"intent":"Provide cancellation details","confidence_score":0.00091918814}]},{"text":"December 8 is the fulfillment of your contract. Correct? Yep.","start_word":1017,"end_word":1026,"intents":[{"intent":"Confirm contract details","confidence_score":0.009439415}]}]},"sentiments":{"segments":[{"text":"Hi. This is Ertel accounts. How may I help you today? Good morning. I need to open the Internet in my place, home Internet. Hi.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.19595511257648468},{"text":"Good morning. Nice to have you in the line. One moment here.","start_word":25,"end_word":36,"sentiment":"positive","sentiment_score":0.5798137187957764},{"text":"Okay? Have you already confirmed which network is nannable to your service address? Is Yep. it a Lupa, Dynham, Optical? Yeah. Like, I I called my agent. He just sent me the, like, the the link, and then I found one of like, the first one is your your service, Airtel. Okay. Yeah. Then I call for for Okay.","start_word":37,"end_word":95,"sentiment":"neutral","sentiment_score":0.08308567106723785},{"text":"That's great to hear. Yes.","start_word":96,"end_word":100,"sentiment":"positive","sentiment_score":0.5590393543243408},{"text":"We can go ahead and provide you a services. And our checkout and ordering process help. should be done through our website. Our official website is Yep. airtel.net.au. Further details, your option to your preferred plan, the contract, routers are available. Have you already checked our site? Which one? Yeah. Yeah. Okay. Yeah. I can see, like, the that Super FiberBoost might be a good choice to me. Schupa fiber boost. Okay. Yeah. The So second one. Yeah. oh, yeah. The 69 the 7995. Yeah. Standard I just have first. a Mhmm. yeah. I just have a question. I can see the price is, like, 60 there's a 67 per month. So so, like, what's the requirement about that? Maybe I need to sign a contract Mhmm. or Yes. That is right. Because as per showing from our site, you are eligible to get the six months discounted period for $67.45 if you will be signing up for these three kinds of contract, six month contract, twelve month contract, and twenty four month contract. If you are on Okay. the site right now, please try to scroll down a little bit. You will be able to see the bills that you will be getting per contract. Mhmm. Yeah. I can Yeah. see that. So if you sign up for twelve month contract, what you are getting is a fee, free collection fee, a router, and then first month free, and then the 15% discount period. Okay. If you sign up for this job for twenty four month, you just need up to shoulder or pay the shipping. Okay. If you did from the from the ordering process, you will need to choose either standard, which is $20. Within four days, you will be getting the device. Or express, you will be getting it one to two days, $30. And, Okay. of course, along with this contract, you have to fulfill it for you not to be charged for these deals. For example, if you've terminated the service within the contract, you will be liable for the early termination fee and the router fee. It's included from the terms and condition that will show you to tick upon checking out your order. It Okay. will be included on the process. Okay.","start_word":101,"end_word":480,"sentiment":"neutral","sentiment_score":0.10888666757627535},{"text":"Thank you.","start_word":481,"end_word":482,"sentiment":"positive","sentiment_score":0.4714108407497406},{"text":"So, like, I maybe I need to set up now, and maybe next February, I'm considering move to another place. So this period is more than six months, but less than twelve months. So, like, which one do you think is better to me? Yeah. So if you're not really sure or if you do have a plans to move out from Mhmm. your service address right now, I think you could get the six month contract. However, if you would like to take a risk, you can get the twelve month contract for you to get a a free router because the six month let me check if there's a free router for six months. One moment. Oh, yeah. There is a free month free router for six months. So just get the six months just to be sure. For this period, Yes. like, it's a little bit more than six miles. So what after, like like, how much should I pay after six miles?","start_word":483,"end_word":648,"sentiment":"neutral","sentiment_score":-0.018586152693234295},{"text":"No. We Like, just it continue is still a your few weeks late.","start_word":649,"end_word":661,"sentiment":"negative","sentiment_score":-0.5308395028114319},{"text":"like, for example, Uh-huh.","start_word":662,"end_word":665,"sentiment":"neutral","sentiment_score":-0.3002169132232666},{"text":"you've already fulfilled your six months contract your contract itself. And then it will continue unless you called us and requested to have it canceled because our cancellation process should be done over the phone, provide thirty days notice, and outstanding balance should be paid. It it will not automatically cut off if you already fulfilled your contract. It will continue unless you requested to have it canceled.","start_word":666,"end_word":733,"sentiment":"negative","sentiment_score":-0.4353545010089874},{"text":"Okay. Is there any any cancel Yeah. fee? Any fee Yeah. for Can for termination? Mhmm. yeah. Cancellation fee within the contract is $132 plus the valued of the router that was given. Like, for example, if you sign up for a twelve month contract, you will be getting Mhmm. the free router if you fulfilled it. And then if you did not finish your contract, you have to pay the $219.95 router fee along with the cancellation fee of $132. Okay. So, like, six months is the best choice for me. Right? Yes. Yes. If you're planning to move out from your current address in six months or after six Okay. months. Okay. So yes. I still haven't figured out. Yes. For example, like, after six months, if I sign out, after six months is around, like, next next January. Yeah? I haven't moved out yet. I still have one month left. So, usually, what do I do? Like, if I want to renew one more month, does it just pay, like, single? Or Yeah. It as I've mentioned, is six months has been fulfilled, and then you want to continue actually, it will automatically continue. You don't need to renew, and you don't need to pay another connection fee if the service address is just the same. But if you would like to cancel once your contract has been fulfilled, you have to give us a call and provide thirty days notice. Oh, like, thirty days before the the contract date. Like, for example, you would like to end or terminate the con the contract by which date today? July. Right? July, Yep. August, October, November, December. So, Mhmm. technically, Mhmm. December 8 is the fulfillment of your contract. Correct? Yep. So prior to December 8 November 8, you have to give us a call. Oh, okay. Yes. Yeah, it Okay. should be thirty days because we're paying thirty days in advance with the network, a reason why we have that policy. Like, for example, this service July, we already paid for it June. That's the arrangement we have from the network. Sure. Sure. Okay. Yeah. Okay. And one more thing. I can see there's a router in my play at my place. Oh, Like, there it's is a modem a I modem. believe it's a modem. So yeah, it's it's a modem. So if you technically, there is a automatic modem with some units of our customer, but you still need the router to get connected to the services. So I Just need a a different specific one. one from, like, Yeah. from your your company? Okay. Yeah. They will connect the port from the modem and then Mhmm. to the router. Okay. Yeah. Sure. Alright. So, I got it.","start_word":734,"end_word":1196,"sentiment":"neutral","sentiment_score":-0.0169114875134491},{"text":"Yep. Thank you.","start_word":1197,"end_word":1199,"sentiment":"positive","sentiment_score":0.47110483050346375},{"text":"yeah, so if you've already figured out, just feel free to check out your preferred contract and plan. Mhmm. And then if you do have any further questions, just give us a call. We're open until 6PM. Okay? Okay.","start_word":1200,"end_word":1238,"sentiment":"neutral","sentiment_score":0.2618445914525252},{"text":"Okay. Thank you so much. Alright. You're welcome. Have a good one. You too. Have a good day.","start_word":1239,"end_word":1256,"sentiment":"positive","sentiment_score":0.7002920508384705},{"text":"Bye bye.","start_word":1257,"end_word":1258,"sentiment":"neutral","sentiment_score":0.26883506774902344}],"average":{"sentiment":"neutral","sentiment_score":0.035290220509404724}}}}