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Hi. Good, Ronald. Yeah. I'll slow you down ever so slightly because I suspect you're calling me because you think I work at NetSum Australia, and I don't work with them anymore.\n\nYeah. Over a year ago. I'm I'm doing my own stuff now, just being a consultant to any software and stuff. But yeah. No worries.\n\nYeah. But I don't need your services. I'm not that sort of business. So but thanks for getting in touch anyway. You have a great time.\n\nWe'll chat again soon. Bye.","paragraphs":[{"sentences":[{"text":"How are you going?","start":5.8399997,"end":6.66,"sentiment":"positive","sentiment_score":0.36984019726514816},{"text":"Hi.","start":14.285,"end":14.785,"sentiment":"neutral","sentiment_score":0.19263559579849243},{"text":"Good, Ronald.","start":15.485,"end":16.235,"sentiment":"neutral","sentiment_score":0.31463004648685455},{"text":"Yeah.","start":44.735,"end":45.135002,"sentiment":"neutral","sentiment_score":-0.0589715950191021},{"text":"I'll slow you down ever so slightly because I suspect you're calling me because you think I work at NetSum Australia, and I don't work with them anymore.","start":45.135002,"end":52.195,"sentiment":"neutral","sentiment_score":-0.246708621936185}],"sentiment":"neutral","sentiment_score":-0.12959879253887469,"num_words":36,"start":5.8399997,"end":52.195},{"sentences":[{"text":"Yeah.","start":56.67,"end":56.989998,"sentiment":"neutral","sentiment_score":-0.04004199430346489},{"text":"Over a year ago.","start":56.989998,"end":58.03,"sentiment":"neutral","sentiment_score":-0.06333896052092314},{"text":"I'm I'm doing my own stuff now, just being a consultant to any software and stuff.","start":58.03,"end":61.789997,"sentiment":"neutral","sentiment_score":-0.05988009856082499},{"text":"But yeah.","start":61.789997,"end":63.41,"sentiment":"neutral","sentiment_score":-0.04268200322985649},{"text":"No worries.","start":67.229996,"end":67.89,"sentiment":"neutral","sentiment_score":-0.028002583421766758}],"sentiment":"neutral","sentiment_score":-0.05571394346654415,"num_words":25,"start":56.67,"end":67.89},{"sentences":[{"text":"Yeah.","start":70.975,"end":71.295,"sentiment":"neutral","sentiment_score":-0.062252841889858246},{"text":"But I don't need your services.","start":71.295,"end":72.674995,"sentiment":"neutral","sentiment_score":-0.18744024261832237},{"text":"I'm not that sort of business.","start":72.735,"end":74.255,"sentiment":"neutral","sentiment_score":-0.21445069958766302},{"text":"So but thanks for getting in touch anyway.","start":74.255,"end":77.215,"sentiment":"neutral","sentiment_score":0.18399970699101686},{"text":"You have a great time.","start":77.215,"end":77.935,"sentiment":"positive","sentiment_score":0.3697360992431641}],"sentiment":"neutral","sentiment_score":0.03257998680839172,"num_words":26,"start":70.975,"end":77.935},{"sentences":[{"text":"We'll chat again soon.","start":77.935,"end":82.56693,"sentiment":"neutral","sentiment_score":0.16883942112326622},{"text":"Bye.","start":82.56693,"end":83.06693,"sentiment":"neutral","sentiment_score":0.07314673811197281}],"sentiment":"neutral","sentiment_score":0.14970088452100755,"num_words":5,"start":77.935,"end":83.06693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: I got a small one. Hi. Yeah. Good morning.\n\nChannel 1: How are you going?\n\nChannel 0: Hi. I'm doing good. Peter, it's, Ronald from cloud solution IT. How are you doing today?\n\nChannel 1: Hi. Good, Ronald.\n\nChannel 0: Okay. That's wonderful to hear. Peter, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT.\n\nWe are a managed service provider.\n\nChannel 1: Yeah. I'll slow you down ever so slightly because I suspect you're calling me because you think I work at NetSum Australia, and I don't work with them anymore.\n\nChannel 0: Alright. So you moved to a different company now?\n\nChannel 1: Yeah. Over a year ago. I'm I'm doing my own stuff now, just being a consultant to any software and stuff. But yeah.\n\nChannel 0: Alright. Got it, sir. I understand. Alright. Do do\n\nChannel 1: No\n\nChannel 0: do you\n\nChannel 1: worries.\n\nChannel 0: own your company own company now, sir?\n\nChannel 1: Yeah. But I don't need your services. I'm not that sort of business. So\n\nChannel 0: Alright.\n\nChannel 1: but thanks for getting in touch anyway. You have a great time. We'll chat again\n\nChannel 0: Okay. Thank you, Peter. Okay. Have a good day.\n\nChannel 1: soon. Bye.","paragraphs":[{"sentences":[{"text":"I got a small one.","start":1.28,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.029054577089846136},{"text":"Hi.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.12389034777879716},{"text":"Yeah.","start":4.08,"end":4.24,"sentiment":"neutral","sentiment_score":0.17846360802650452},{"text":"Good morning.","start":4.24,"end":4.98,"sentiment":"positive","sentiment_score":0.3959508538246155}],"sentiment":"neutral","sentiment_score":0.13772539432264036,"channel":0,"num_words":9,"start":1.28,"end":4.98},{"sentences":[{"text":"How are you going?","start":5.8399997,"end":6.66,"sentiment":"positive","sentiment_score":0.36984019726514816}],"sentiment":"positive","sentiment_score":0.36984019726514816,"channel":1,"num_words":4,"start":5.8399997,"end":6.66},{"sentences":[{"text":"Hi.","start":7.2,"end":7.44,"sentiment":"positive","sentiment_score":0.3818364441394806},{"text":"I'm doing good.","start":7.44,"end":8.32,"sentiment":"positive","sentiment_score":0.5316343704859415},{"text":"Peter, it's, Ronald from cloud solution IT.","start":8.48,"end":12.34,"sentiment":"neutral","sentiment_score":0.20257235424859182},{"text":"How are you doing today?","start":12.88,"end":14.055,"sentiment":"neutral","sentiment_score":0.17316485941410065}],"sentiment":"neutral","sentiment_score":0.26628564577549696,"channel":0,"num_words":16,"start":7.2,"end":14.055},{"sentences":[{"text":"Hi.","start":14.285,"end":14.785,"sentiment":"neutral","sentiment_score":0.19263559579849243},{"text":"Good, Ronald.","start":15.485,"end":16.235,"sentiment":"neutral","sentiment_score":0.31463004648685455}],"sentiment":"neutral","sentiment_score":0.2739652295907338,"channel":1,"num_words":3,"start":14.285,"end":16.235},{"sentences":[{"text":"Okay.","start":16.535,"end":16.775,"sentiment":"positive","sentiment_score":0.4736849069595337},{"text":"That's wonderful to hear.","start":16.775,"end":18.155,"sentiment":"positive","sentiment_score":0.7084928452968597},{"text":"Peter, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":18.775,"end":26.154999,"sentiment":"neutral","sentiment_score":0.08717595956598718},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":26.699999,"end":37.04,"sentiment":"neutral","sentiment_score":0.09453457359362531},{"text":"Name of the company again, Peter, it's Cloud Solution IT.","start":38.219997,"end":42.079998,"sentiment":"neutral","sentiment_score":0.06436906196177006}],"sentiment":"neutral","sentiment_score":0.13024247612691287,"channel":0,"num_words":66,"start":16.535,"end":42.079998},{"sentences":[{"text":"We are a managed service 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now?","start":54.085,"end":55.98,"sentiment":"neutral","sentiment_score":-0.06663153739646077}],"sentiment":"neutral","sentiment_score":-0.0647914248208205,"channel":0,"num_words":9,"start":53.765,"end":55.98},{"sentences":[{"text":"Yeah.","start":56.67,"end":56.989998,"sentiment":"neutral","sentiment_score":-0.04004199430346489},{"text":"Over a year ago.","start":56.989998,"end":58.03,"sentiment":"neutral","sentiment_score":-0.06333896052092314},{"text":"I'm I'm doing my own stuff now, just being a consultant to any software and stuff.","start":58.03,"end":61.789997,"sentiment":"neutral","sentiment_score":-0.05988009856082499},{"text":"But yeah.","start":61.789997,"end":63.41,"sentiment":"neutral","sentiment_score":-0.04268200322985649}],"sentiment":"neutral","sentiment_score":-0.05812362694869871,"channel":1,"num_words":23,"start":56.67,"end":63.41},{"sentences":[{"text":"Alright.","start":63.18,"end":63.68,"sentiment":"neutral","sentiment_score":0.015211164951324465},{"text":"Got 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you","start":67.26,"end":67.42,"sentiment":"neutral","sentiment_score":-0.029046407900750637}],"sentiment":"neutral","sentiment_score":-0.029046407900750637,"channel":0,"num_words":2,"start":67.26,"end":67.42},{"sentences":[{"text":"worries.","start":67.39,"end":67.89,"sentiment":"neutral","sentiment_score":-0.028253545984625816}],"sentiment":"neutral","sentiment_score":-0.028253545984625816,"channel":1,"num_words":1,"start":67.39,"end":67.89},{"sentences":[{"text":"own your company own company now, sir?","start":67.42,"end":69.68,"sentiment":"neutral","sentiment_score":-0.027125496683376178}],"sentiment":"neutral","sentiment_score":-0.027125496683376178,"channel":0,"num_words":7,"start":67.42,"end":69.68},{"sentences":[{"text":"Yeah.","start":70.975,"end":71.295,"sentiment":"neutral","sentiment_score":-0.062252841889858246},{"text":"But I don't need your services.","start":71.295,"end":72.674995,"sentiment":"neutral","sentiment_score":-0.18744024261832237},{"text":"I'm not that sort of business.","start":72.735,"end":74.255,"sentiment":"neutral","sentiment_score":-0.21445069958766302},{"text":"So","start":74.255,"end":74.755,"sentiment":"neutral","sentiment_score":-0.0738183856010437}],"sentiment":"neutral","sentiment_score":-0.18195834862334387,"channel":1,"num_words":14,"start":70.975,"end":74.755},{"sentences":[{"text":"Alright.","start":75.655,"end":76.155,"sentiment":"neutral","sentiment_score":0.021376987919211388}],"sentiment":"neutral","sentiment_score":0.021376987919211388,"channel":0,"num_words":1,"start":75.655,"end":76.155},{"sentences":[{"text":"but thanks for getting in touch anyway.","start":75.774994,"end":77.215,"sentiment":"neutral","sentiment_score":0.22083086307559693},{"text":"You have a great time.","start":77.215,"end":77.935,"sentiment":"positive","sentiment_score":0.3697360992431641},{"text":"We'll chat again","start":77.935,"end":79.22694,"sentiment":"neutral","sentiment_score":0.17584377527236938}],"sentiment":"neutral","sentiment_score":0.2614685242374738,"channel":1,"num_words":15,"start":75.774994,"end":79.22694},{"sentences":[{"text":"Okay.","start":79.895,"end":80.215,"sentiment":"neutral","sentiment_score":0.1171870306134224},{"text":"Thank you, Peter.","start":80.215,"end":81.015,"sentiment":"neutral","sentiment_score":0.28864723443984985},{"text":"Okay.","start":81.015,"end":81.255,"sentiment":"neutral","sentiment_score":0.24990972876548767},{"text":"Have a good 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Ronald explains that he is no longer working with the company and is becoming a consultant to software. The representative thanks him for getting in touch and ends the call."},"intents":{"segments":[{"text":"Peter, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":37,"end_word":87,"intents":[{"intent":"Introduce company and services","confidence_score":0.12931028},{"intent":"Arrange meeting with cto","confidence_score":0.5422647}]},{"text":"So you moved to a different company now? Yeah.","start_word":134,"end_word":142,"intents":[{"intent":"Move to different company","confidence_score":0.08154971}]},{"text":"I'm I'm doing my own stuff now, just being a consultant to any software and stuff. But yeah. Alright.","start_word":147,"end_word":165,"intents":[{"intent":"Identify self as consultant","confidence_score":0.0015049999}]}]},"sentiments":{"segments":[{"text":"I got a small one. Hi. Yeah.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.07279594242572784},{"text":"Good morning. How are you going? Hi. I'm doing good.","start_word":7,"end_word":16,"sentiment":"positive","sentiment_score":0.4307991862297058},{"text":"Peter, it's, Ronald from cloud solution IT. How are you doing today? Hi. Good, Ronald.","start_word":17,"end_word":31,"sentiment":"neutral","sentiment_score":0.217842698097229},{"text":"Okay. That's wonderful to hear.","start_word":32,"end_word":36,"sentiment":"positive","sentiment_score":0.6553469896316528},{"text":"Peter, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT. We are a managed service provider. Yeah. I'll slow you down ever so slightly because I suspect you're calling me because you think I work at NetSum Australia, and I don't work with them anymore. Alright. So you moved to a different company now? Yeah. Over a year ago. I'm I'm doing my own stuff now, just being a consultant to any software and stuff. But yeah. Alright. Got it, sir. I understand. Alright. Do do No do you worries. own your company own company now, sir? Yeah. But I don't need your services. I'm not that sort of business. So Alright. but thanks for getting in touch anyway.","start_word":37,"end_word":206,"sentiment":"neutral","sentiment_score":-0.029561961069703106},{"text":"You have a great time.","start_word":207,"end_word":211,"sentiment":"positive","sentiment_score":0.365338921546936},{"text":"We'll chat again Okay. Thank you, Peter. Okay.","start_word":212,"end_word":219,"sentiment":"neutral","sentiment_score":0.2073163390159607},{"text":"Have a good day.","start_word":220,"end_word":223,"sentiment":"positive","sentiment_score":0.3476639688014984},{"text":"soon. Bye.","start_word":224,"end_word":225,"sentiment":"neutral","sentiment_score":0.11790479719638824}],"average":{"sentiment":"neutral","sentiment_score":0.060910294695598326}}}}