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Let me checked your order, but there's no plan included. That's not that's why we can't proceed with the order. Mhmm. Okay. Is that the Linham basic? That's the $69.95 per month, 25 MBPS unlimited. Yeah. That should be working fine. May I know how many of you will be using, if ever? Okay. Yeah. The 25 MBPS is good. Yeah. So I'll inform our accounts department regarding this, and I'll we'll confirm if they're going to send you an invoice or we'll just send make an invoice after your first month. Yeah. So for the Lindholm for the contract, it's just Lindholm, no contract. So we're going to use your own router, or you still okay. May I know is is it aero router? Does it has a model or just aero router? Yeah. The model make and model of the router. R zero one. Mhmm. Okay. Does it says, like, a Wi Fi six router or dual band router? Sure. Does it has, like, a username? Okay. Okay. So what we're going to do after the activation of the service, we're going to check if the router is compatible. We're going to send you an email instruction on how to set up the router. But if you need an assistance, we can also walk you through, over the phone. And if it's not working or it's not authenticating with the PPPoE, because, we need a router that is compatible with optic fiber upgrade connection. And if it's not working, you can just purchase a router from us or outside store if I recommend one. Yeah. K. Basic. Yeah. It's the Littmann basic. Okay. I already take a note on that one. Okay. Then we'll update you again once the activation is successful. Okay. Yeah. You're welcome. Bye for now. You too. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Sorry about mister mhmm.\n\nYes. I'm good. Thanks for asking. How are you? Yeah.\n\nLet me checked your order, but there's no plan included. That's not that's why we can't proceed with the order. Mhmm. Okay. Is that the Linham basic?\n\nThat's the $69.95 per month, 25 MBPS unlimited. Yeah. That should be working fine. May I know how many of you will be using, if ever? Okay.\n\nYeah. The 25 MBPS is good. Yeah. So I'll inform our accounts department regarding this, and I'll we'll confirm if they're going to send you an invoice or we'll just send make an invoice after your first month. Yeah.\n\nSo for the Lindholm for the contract, it's just Lindholm, no contract. So we're going to use your own router, or you still okay. May I know is is it aero router? Does it has a model or just aero router? Yeah.\n\nThe model make and model of the router. R zero one. Mhmm. Okay. Does it says, like, a Wi Fi six router or dual band router?\n\nSure. Does it has, like, a username? Okay. Okay. So what we're going to do after the activation of the service, we're going to check if the router is compatible.\n\nWe're going to send you an email instruction on how to set up the router. But if you need an assistance, we can also walk you through, over the phone. And if it's not working or it's not authenticating with the PPPoE, because, we need a router that is compatible with optic fiber upgrade connection. And if it's not working, you can just purchase a router from us or outside store if I recommend one. Yeah.\n\nK. Basic. Yeah. It's the Littmann basic. Okay.\n\nI already take a note on that one. Okay. Then we'll update you again once the activation is successful. Okay. Yeah.\n\nYou're welcome. Bye for now. You too. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.08786967396736145},{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.138851597905159},{"text":"Good afternoon.","start":3.6,"end":4.4,"sentiment":"neutral","sentiment_score":0.3198107182979584},{"text":"This is Maureen from Airtel tech support.","start":4.4,"end":7.46,"sentiment":"neutral","sentiment_score":0.2103778166430337},{"text":"Sorry about mister mhmm.","start":7.68,"end":9.78,"sentiment":"neutral","sentiment_score":-0.012844773009419441}],"sentiment":"neutral","sentiment_score":0.15250722219546636,"num_words":15,"start":2.8,"end":9.78},{"sentences":[{"text":"Yes.","start":12.08,"end":12.525,"sentiment":"neutral","sentiment_score":0.28435927629470825},{"text":"I'm good.","start":12.605,"end":12.924999,"sentiment":"positive","sentiment_score":0.515411838889122},{"text":"Thanks for 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ever?","start":58.95,"end":61.61,"sentiment":"neutral","sentiment_score":0.0751322985937198},{"text":"Okay.","start":63.670002,"end":64.15,"sentiment":"neutral","sentiment_score":0.05847158282995224}],"sentiment":"neutral","sentiment_score":0.10261933105411353,"num_words":27,"start":40.285,"end":64.15},{"sentences":[{"text":"Yeah.","start":64.15,"end":64.635,"sentiment":"neutral","sentiment_score":0.060819629579782486},{"text":"The 25 MBPS is good.","start":64.875,"end":69.295,"sentiment":"neutral","sentiment_score":0.09708798155188561},{"text":"Yeah.","start":74.795,"end":75.035,"sentiment":"neutral","sentiment_score":0.05196325480937958},{"text":"So I'll inform our accounts department regarding this, and I'll we'll confirm if they're going to send you an invoice or we'll just send make an invoice after your first 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router?","start":130.655,"end":133.5,"sentiment":"neutral","sentiment_score":0.0028964964569442803},{"text":"Yeah.","start":138.62,"end":139.12,"sentiment":"neutral","sentiment_score":0.03483058512210846}],"sentiment":"neutral","sentiment_score":0.015022428750637033,"num_words":42,"start":95.695,"end":139.12},{"sentences":[{"text":"The model make and model of the router.","start":139.26,"end":141.52,"sentiment":"neutral","sentiment_score":0.02806125907227397},{"text":"R zero one.","start":147.26,"end":148.22,"sentiment":"neutral","sentiment_score":0.01777230327328046},{"text":"Mhmm.","start":148.22,"end":148.575,"sentiment":"neutral","sentiment_score":0.006322413682937622},{"text":"Okay.","start":153.135,"end":153.635,"sentiment":"neutral","sentiment_score":0.01145942322909832},{"text":"Does it says, like, a Wi Fi six router or dual band 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Christian speaking. Hi there. How are you doing? Okay? Not too bad. Not too bad. So I recall that I just put a order in, but I didn't choose my plan. Is that correct? Okay. Is it I think I ordered the the $69 a month plan. Is that correct? Okay. Yeah. It's just gonna be for home for home Wi Fi. So that is that is that good enough, you reckon, for for just being a home Wi Fi? Okay. Hey. Just one person. Just one person. Okay. So can I can I book can I order that with you now on the phone? Or Okay. Yes. So I I moved into an apartment. So, basically, it has its own. One second. It's got its is it a Eero Eero router? Yes. It is. It's the white the white box. The white box. Do you need the model? So the model I can give you is R01 zero zero zero one. Actually, it just says this one here. One second. It actually doesn't say, so I don't know if this is actually the router. One second. One second. Actually, it might not be the router. It's got the FCC, ICID, IFT. No. Because this is a rental. So I've just moved in, basically. So I just wanna connect to here. Yep. Yep. Okay. No problem. Yep. Okay. So with the plan so I've just so the plan is okay with with you now. So I've just booked the plan. Right? Okay. Okay. Beautiful. Thank you very much for that. Have a good day. Bye 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Christian speaking. Hi there. How are you doing? Okay?\n\nNot too bad. Not too bad. So I recall that I just put a order in, but I didn't choose my plan. Is that correct? Okay.\n\nIs it I think I ordered the the $69 a month plan. Is that correct? Okay. Yeah. It's just gonna be for home for home Wi Fi.\n\nSo that is that is that good enough, you reckon, for for just being a home Wi Fi? Okay. Hey. Just one person. Just one person.\n\nOkay. So can I can I book can I order that with you now on the phone? Or Okay. Yes. So I I moved into an apartment.\n\nSo, basically, it has its own. One second. It's got its is it a Eero Eero router? Yes. It is.\n\nIt's the white the white box. The white box. Do you need the model? So the model I can give you is R01 zero zero zero one. Actually, it just says this one here.\n\nOne second. It actually doesn't say, so I don't know if this is actually the router. One second. One second. Actually, it might not be the router.\n\nIt's got the FCC, ICID, IFT. No. Because this is a rental. So I've just moved in, basically. So I just wanna connect to here.\n\nYep. Yep. Okay. No problem. Yep.\n\nOkay. So with the plan so I've just so the plan is okay with with you now. So I've just booked the plan. Right? Okay.\n\nOkay. Beautiful. Thank you very much for that. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.64,"sentiment":"neutral","sentiment_score":0.025402193889021873},{"text":"Christian speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.03568868152797222},{"text":"Hi there.","start":8.08,"end":8.98,"sentiment":"neutral","sentiment_score":-0.0217248797416687},{"text":"How are you doing?","start":10.08,"end":10.88,"sentiment":"neutral","sentiment_score":0.18617244064807892},{"text":"Okay?","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.13539035618305206}],"sentiment":"neutral","sentiment_score":0.09334099162369966,"num_words":10,"start":0.32,"end":11.38},{"sentences":[{"text":"Not too bad.","start":14.764999,"end":15.325,"sentiment":"neutral","sentiment_score":0.08183576414982478},{"text":"Not too bad.","start":15.325,"end":16.225,"sentiment":"neutral","sentiment_score":0.0300742710630099},{"text":"So I recall that I just put a order in, but I didn't choose my plan.","start":17.005,"end":20.525,"sentiment":"neutral","sentiment_score":-0.06392117671202868},{"text":"Is that correct?","start":20.525,"end":21.345,"sentiment":"neutral","sentiment_score":-0.011533098916212717},{"text":"Okay.","start":23.165,"end":23.665,"sentiment":"neutral","sentiment_score":-0.05591173470020294}],"sentiment":"neutral","sentiment_score":-0.02990460589241523,"num_words":26,"start":14.764999,"end":23.665},{"sentences":[{"text":"Is it I think I ordered the the $69 a month plan.","start":31.66,"end":35.34,"sentiment":"neutral","sentiment_score":-0.016159856303905446},{"text":"Is that correct?","start":35.34,"end":36.24,"sentiment":"neutral","sentiment_score":0.009329800494015217},{"text":"Okay.","start":47.195,"end":47.595,"sentiment":"neutral","sentiment_score":0.047212906181812286},{"text":"Yeah.","start":47.595,"end":47.835003,"sentiment":"neutral","sentiment_score":0.060878533869981766},{"text":"It's just gonna be for home for home Wi Fi.","start":47.835003,"end":50.955,"sentiment":"neutral","sentiment_score":0.10768967568874359}],"sentiment":"neutral","sentiment_score":0.03774293788053371,"num_words":27,"start":31.66,"end":50.955},{"sentences":[{"text":"So that is that is that good enough, you reckon, for for just being a home Wi Fi?","start":50.955,"end":54.975002,"sentiment":"neutral","sentiment_score":0.16756138081351915},{"text":"Okay.","start":59.56,"end":60.06,"sentiment":"neutral","sentiment_score":0.0768222063779831},{"text":"Hey.","start":61.24,"end":61.56,"sentiment":"neutral","sentiment_score":0.03452379256486893},{"text":"Just one person.","start":61.56,"end":62.440002,"sentiment":"neutral","sentiment_score":0.030373481412728626},{"text":"Just one person.","start":62.440002,"end":63.34,"sentiment":"neutral","sentiment_score":0.035496728494763374}],"sentiment":"neutral","sentiment_score":0.12788698012725666,"num_words":26,"start":50.955,"end":63.34},{"sentences":[{"text":"Okay.","start":67.880005,"end":68.380005,"sentiment":"neutral","sentiment_score":0.16567380726337433},{"text":"So can I can I book can I order that with you now on the phone?","start":69.615,"end":73.215,"sentiment":"neutral","sentiment_score":0.11968447547405958},{"text":"Or Okay.","start":73.215,"end":94.43,"sentiment":"neutral","sentiment_score":0.04481866955757141},{"text":"Yes.","start":105.695,"end":106.015,"sentiment":"neutral","sentiment_score":0.02853280678391457},{"text":"So I I moved into an apartment.","start":106.015,"end":108.095,"sentiment":"neutral","sentiment_score":0.009792343048112733}],"sentiment":"neutral","sentiment_score":0.08397562822533979,"num_words":27,"start":67.880005,"end":108.095},{"sentences":[{"text":"So, basically, it has its own.","start":108.095,"end":110.595,"sentiment":"neutral","sentiment_score":0.020798364654183388},{"text":"One second.","start":112.32,"end":113.06,"sentiment":"neutral","sentiment_score":0.011280210688710213},{"text":"It's got its is it a Eero Eero router?","start":113.44,"end":116.66,"sentiment":"neutral","sentiment_score":0.0159301163835658},{"text":"Yes.","start":125.375,"end":125.534996,"sentiment":"neutral","sentiment_score":0.03840762749314308},{"text":"It is.","start":125.534996,"end":125.775,"sentiment":"neutral","sentiment_score":0.02567031979560852}],"sentiment":"neutral","sentiment_score":0.019023496191948652,"num_words":20,"start":108.095,"end":125.775},{"sentences":[{"text":"It's the white the white box.","start":125.775,"end":127.534996,"sentiment":"neutral","sentiment_score":0.01204905022556583},{"text":"The white box.","start":127.534996,"end":128.515,"sentiment":"neutral","sentiment_score":0.0012084683403372765},{"text":"Do you need the model?","start":136.255,"end":137.47499,"sentiment":"neutral","sentiment_score":0.00500585874542594},{"text":"So the model I can give you is R01 zero zero zero one.","start":142.76,"end":150.54,"sentiment":"neutral","sentiment_score":0.02147891093045473},{"text":"Actually, it just says this one here.","start":162.595,"end":164.435,"sentiment":"neutral","sentiment_score":-0.005398706998676062}],"sentiment":"neutral","sentiment_score":0.01007011450607987,"num_words":34,"start":125.775,"end":164.435},{"sentences":[{"text":"One second.","start":164.435,"end":165.175,"sentiment":"neutral","sentiment_score":-0.0022243433631956577},{"text":"It actually doesn't say, so I don't know if this is actually the router.","start":172.77,"end":175.33,"sentiment":"neutral","sentiment_score":-0.04110411687621048},{"text":"One second.","start":175.33,"end":175.81,"sentiment":"neutral","sentiment_score":-0.019549136981368065},{"text":"One second.","start":175.81,"end":176.45,"sentiment":"neutral","sentiment_score":-0.014106525108218193},{"text":"Actually, it might not be the router.","start":176.45,"end":177.91,"sentiment":"neutral","sentiment_score":-0.0371901701603617}],"sentiment":"neutral","sentiment_score":-0.033612919936853426,"num_words":27,"start":164.435,"end":177.91},{"sentences":[{"text":"It's got the FCC, ICID, IFT.","start":182.105,"end":185.645,"sentiment":"neutral","sentiment_score":-0.013495821661005417},{"text":"No.","start":194.185,"end":194.425,"sentiment":"neutral","sentiment_score":-0.04861346632242203},{"text":"Because this is a rental.","start":194.425,"end":195.72499,"sentiment":"neutral","sentiment_score":-0.04884838238358498},{"text":"So I've just moved in, basically.","start":195.95,"end":197.47,"sentiment":"neutral","sentiment_score":-0.02938175667077303},{"text":"So I just wanna connect to here.","start":197.47,"end":201.73,"sentiment":"neutral","sentiment_score":-0.003626023286155292}],"sentiment":"neutral","sentiment_score":-0.023020120449364186,"num_words":25,"start":182.105,"end":201.73},{"sentences":[{"text":"Yep.","start":213.425,"end":213.925,"sentiment":"neutral","sentiment_score":0.08834028244018555},{"text":"Yep.","start":235.03,"end":235.53,"sentiment":"neutral","sentiment_score":0.02722867392003536},{"text":"Okay.","start":242.93501,"end":243.41501,"sentiment":"neutral","sentiment_score":-0.00333988294005394},{"text":"No problem.","start":243.41501,"end":244.155,"sentiment":"neutral","sentiment_score":0.16489647328853607},{"text":"Yep.","start":246.695,"end":247.175,"sentiment":"neutral","sentiment_score":0.15512609481811523}],"sentiment":"neutral","sentiment_score":0.09952468580255906,"num_words":6,"start":213.425,"end":247.175},{"sentences":[{"text":"Okay.","start":247.175,"end":247.675,"sentiment":"neutral","sentiment_score":0.14827537536621094},{"text":"So with the plan so I've just so the plan is okay with with you now.","start":248.29501,"end":252.455,"sentiment":"neutral","sentiment_score":0.14691255846992135},{"text":"So I've just booked the plan.","start":252.455,"end":255.1,"sentiment":"neutral","sentiment_score":0.10897394393881162},{"text":"Right?","start":255.34001,"end":255.84001,"sentiment":"neutral","sentiment_score":0.07714495062828064},{"text":"Okay.","start":256.08002,"end":256.58002,"sentiment":"neutral","sentiment_score":0.07629953324794769}],"sentiment":"neutral","sentiment_score":0.13224657833576203,"num_words":25,"start":247.175,"end":256.58002},{"sentences":[{"text":"Okay.","start":266.56,"end":267.06,"sentiment":"neutral","sentiment_score":0.24868455529212952},{"text":"Beautiful.","start":267.49493,"end":267.73495,"sentiment":"positive","sentiment_score":0.5454789400100708},{"text":"Thank you very much for that.","start":267.73495,"end":269.19495,"sentiment":"positive","sentiment_score":0.6109032134215037},{"text":"Have a good day.","start":270.93494,"end":271.81494,"sentiment":"positive","sentiment_score":0.47964906692504883},{"text":"Bye bye.","start":271.81494,"end":272.55493,"sentiment":"neutral","sentiment_score":0.22268550097942352}],"sentiment":"positive","sentiment_score":0.4873964318207332,"num_words":14,"start":266.56,"end":272.55493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Christian speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Sorry about\n\nChannel 1: Hi\n\nChannel 0: mister\n\nChannel 1: there.\n\nChannel 0: mhmm.\n\nChannel 1: How are you doing? Okay?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Not too bad. Not too bad. So I recall that I just put a order in, but I didn't choose my plan. Is that correct?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Let me checked your order, but there's no plan included. That's not that's why we can't proceed with the order.\n\nChannel 1: Is it I think I\n\nChannel 0: Mhmm.\n\nChannel 1: ordered the the $69 a month plan. Is that correct?\n\nChannel 0: Okay. Is that the Linham basic? That's the $69.95 per month, 25 MBPS unlimited.\n\nChannel 1: Okay. Yeah. It's just gonna be for home for home Wi Fi. So that is that is that good enough, you reckon, for for just being a home Wi Fi?\n\nChannel 0: Yeah. That should be working fine. May I know how\n\nChannel 1: Okay.\n\nChannel 0: many of you will be using, if ever?\n\nChannel 1: Hey. Just one person. Just one person.\n\nChannel 0: Okay. Yeah. The 25 MBPS is\n\nChannel 1: Okay.\n\nChannel 0: good.\n\nChannel 1: So can I can I book can I order that with you now on the phone? Or\n\nChannel 0: Yeah. So I'll inform our accounts department regarding this, and I'll we'll confirm if they're going to send you an invoice or we'll just send make an invoice after your first month.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So for the Lindholm for the contract, it's just Lindholm, no contract. So we're going to use your own router, or you\n\nChannel 1: Yes.\n\nChannel 0: still\n\nChannel 1: So I I moved into an apartment. So, basically, it has its own. One second. It's got its is it a Eero Eero router?\n\nChannel 0: okay. May I know is is it\n\nChannel 1: Yes. It is. It's the\n\nChannel 0: aero\n\nChannel 1: white the white box. The white box.\n\nChannel 0: router? Does it has a model or just aero router?\n\nChannel 1: Do you need the model?\n\nChannel 0: Yeah. The model make and model of the router.\n\nChannel 1: So the model I can give you is R01\n\nChannel 0: R zero one. Mhmm.\n\nChannel 1: zero zero zero one.\n\nChannel 0: Okay. Does it says, like, a Wi Fi six router or dual band router?\n\nChannel 1: Actually, it just says this one here. One second.\n\nChannel 0: Sure.\n\nChannel 1: It actually doesn't say, so I don't know if this is actually the router. One second. One second. Actually, it might not be the router. It's got the FCC, ICID, IFT.\n\nChannel 0: Does it has, like, a username?\n\nChannel 1: No. Because this is a rental. So I've just moved in, basically. So I just wanna connect\n\nChannel 0: Okay.\n\nChannel 1: to here.\n\nChannel 0: Okay. So what we're going to do after the activation of the service, we're going to check if the router is compatible.\n\nChannel 1: Yep.\n\nChannel 0: We're going to send you an email instruction on how to set up the router. But if you need an assistance, we can also walk you through, over the phone. And if it's not working or it's not authenticating with the PPPoE, because, we need a router that is compatible with optic fiber upgrade connection. And\n\nChannel 1: Yep.\n\nChannel 0: if it's not working, you can just purchase a router from us or outside store\n\nChannel 1: Okay.\n\nChannel 0: if\n\nChannel 1: No problem.\n\nChannel 0: I recommend one. Yeah.\n\nChannel 1: Yep. Okay. So with the\n\nChannel 0: K.\n\nChannel 1: plan so I've just so the plan is okay with with you now.\n\nChannel 0: Basic.\n\nChannel 1: So I've just booked the plan.\n\nChannel 0: Yeah.\n\nChannel 1: Right? Okay.\n\nChannel 0: It's the Littmann basic. Okay. I already take a note on that one. Okay. Then we'll update you again once the activation is successful.\n\nChannel 1: Okay. Beautiful. Thank you\n\nChannel 0: Okay.\n\nChannel 1: very much for that.\n\nChannel 0: Yeah. You're welcome. Bye for\n\nChannel 1: Have\n\nChannel 0: now.\n\nChannel 1: a good day. Bye bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.64,"sentiment":"neutral","sentiment_score":0.025402193889021873},{"text":"Christian speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.03568868152797222}],"sentiment":"neutral","sentiment_score":0.03225985231498877,"channel":1,"num_words":3,"start":0.32,"end":1.54},{"sentences":[{"text":"Yes.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.08786967396736145},{"text":"Hello.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.138851597905159},{"text":"Good afternoon.","start":3.6,"end":4.4,"sentiment":"neutral","sentiment_score":0.3198107182979584},{"text":"This is Maureen from Airtel tech support.","start":4.4,"end":7.46,"sentiment":"neutral","sentiment_score":0.2103778166430337},{"text":"Sorry about","start":7.68,"end":8.24,"sentiment":"neutral","sentiment_score":-0.053431835025548935}],"sentiment":"neutral","sentiment_score":0.17170182730142886,"channel":0,"num_words":13,"start":2.8,"end":8.24},{"sentences":[{"text":"Hi","start":8.08,"end":8.48,"sentiment":"neutral","sentiment_score":-0.01886356621980667}],"sentiment":"neutral","sentiment_score":-0.01886356621980667,"channel":1,"num_words":1,"start":8.08,"end":8.48},{"sentences":[{"text":"mister","start":8.24,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.025960035622119904}],"sentiment":"neutral","sentiment_score":-0.025960035622119904,"channel":0,"num_words":1,"start":8.24,"end":8.639999},{"sentences":[{"text":"there.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":-0.02458619326353073}],"sentiment":"neutral","sentiment_score":-0.02458619326353073,"channel":1,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"mhmm.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.08144461363554001}],"sentiment":"neutral","sentiment_score":0.08144461363554001,"channel":0,"num_words":1,"start":9.28,"end":9.78},{"sentences":[{"text":"How are you doing?","start":10.08,"end":10.88,"sentiment":"neutral","sentiment_score":0.18617244064807892},{"text":"Okay?","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.13539035618305206}],"sentiment":"neutral","sentiment_score":0.17601602375507355,"channel":1,"num_words":5,"start":10.08,"end":11.38},{"sentences":[{"text":"Yes.","start":12.08,"end":12.525,"sentiment":"neutral","sentiment_score":0.28435927629470825},{"text":"I'm good.","start":12.605,"end":12.924999,"sentiment":"positive","sentiment_score":0.515411838889122},{"text":"Thanks for asking.","start":12.924999,"end":13.724999,"sentiment":"positive","sentiment_score":0.6149787306785583},{"text":"How are you?","start":13.724999,"end":14.545,"sentiment":"neutral","sentiment_score":0.28942816456158954}],"sentiment":"positive","sentiment_score":0.44760040442148846,"channel":0,"num_words":9,"start":12.08,"end":14.545},{"sentences":[{"text":"Not too bad.","start":14.764999,"end":15.325,"sentiment":"neutral","sentiment_score":0.08183576414982478},{"text":"Not too bad.","start":15.325,"end":16.225,"sentiment":"neutral","sentiment_score":0.0300742710630099},{"text":"So I recall that I just put a order in, but I didn't choose my plan.","start":17.005,"end":20.525,"sentiment":"neutral","sentiment_score":-0.06392117671202868},{"text":"Is that correct?","start":20.525,"end":21.345,"sentiment":"neutral","sentiment_score":-0.011533098916212717}],"sentiment":"neutral","sentiment_score":-0.02886432074010372,"channel":1,"num_words":25,"start":14.764999,"end":21.345},{"sentences":[{"text":"Yeah.","start":21.805,"end":22.305,"sentiment":"neutral","sentiment_score":-0.043148308992385864}],"sentiment":"neutral","sentiment_score":-0.043148308992385864,"channel":0,"num_words":1,"start":21.805,"end":22.305},{"sentences":[{"text":"Okay.","start":23.165,"end":23.665,"sentiment":"neutral","sentiment_score":-0.05591173470020294}],"sentiment":"neutral","sentiment_score":-0.05591173470020294,"channel":1,"num_words":1,"start":23.165,"end":23.665},{"sentences":[{"text":"Let me checked your order, but there's no plan included.","start":23.805,"end":28.369999,"sentiment":"neutral","sentiment_score":-0.1379765547811985},{"text":"That's not that's why we can't proceed with the order.","start":28.83,"end":31.97,"sentiment":"neutral","sentiment_score":-0.2304631218314171}],"sentiment":"neutral","sentiment_score":-0.18421983830630778,"channel":0,"num_words":20,"start":23.805,"end":31.97},{"sentences":[{"text":"Is it I think I","start":31.66,"end":32.86,"sentiment":"neutral","sentiment_score":-0.030438376218080522}],"sentiment":"neutral","sentiment_score":-0.030438376218080522,"channel":1,"num_words":5,"start":31.66,"end":32.86},{"sentences":[{"text":"Mhmm.","start":32.75,"end":33.25,"sentiment":"neutral","sentiment_score":-0.012270228005945684}],"sentiment":"neutral","sentiment_score":-0.012270228005945684,"channel":0,"num_words":1,"start":32.75,"end":33.25},{"sentences":[{"text":"ordered the the $69 a month plan.","start":32.86,"end":35.34,"sentiment":"neutral","sentiment_score":-0.005960913508066109},{"text":"Is that correct?","start":35.34,"end":36.24,"sentiment":"neutral","sentiment_score":0.009329800494015217}],"sentiment":"neutral","sentiment_score":-0.0013736993074417113,"channel":1,"num_words":10,"start":32.86,"end":36.24},{"sentences":[{"text":"Okay.","start":38.11,"end":38.61,"sentiment":"neutral","sentiment_score":0.005139373708516359},{"text":"Is that the Linham basic?","start":38.67,"end":40.05,"sentiment":"neutral","sentiment_score":0.010505532659590245},{"text":"That's the $69.95 per month, 25 MBPS unlimited.","start":40.285,"end":45.505,"sentiment":"neutral","sentiment_score":0.03875580010935664}],"sentiment":"neutral","sentiment_score":0.02626524556295148,"channel":0,"num_words":14,"start":38.11,"end":45.505},{"sentences":[{"text":"Okay.","start":47.195,"end":47.595,"sentiment":"neutral","sentiment_score":0.047212906181812286},{"text":"Yeah.","start":47.595,"end":47.835003,"sentiment":"neutral","sentiment_score":0.060878533869981766},{"text":"It's just gonna be for home for home Wi Fi.","start":47.835003,"end":50.955,"sentiment":"neutral","sentiment_score":0.10768967568874359},{"text":"So that is that is that good enough, you reckon, for for just being a home Wi Fi?","start":50.955,"end":54.975002,"sentiment":"neutral","sentiment_score":0.16756138081351915}],"sentiment":"neutral","sentiment_score":0.14003643505275248,"channel":1,"num_words":30,"start":47.195,"end":54.975002},{"sentences":[{"text":"Yeah.","start":56.15,"end":56.550003,"sentiment":"neutral","sentiment_score":0.15541031956672668},{"text":"That should be working fine.","start":56.550003,"end":58.95,"sentiment":"neutral","sentiment_score":0.2690412104129791},{"text":"May I know how","start":58.95,"end":59.59,"sentiment":"neutral","sentiment_score":0.10811163485050201}],"sentiment":"neutral","sentiment_score":0.19330629110336303,"channel":0,"num_words":10,"start":56.15,"end":59.59},{"sentences":[{"text":"Okay.","start":59.56,"end":60.06,"sentiment":"neutral","sentiment_score":0.0768222063779831}],"sentiment":"neutral","sentiment_score":0.0768222063779831,"channel":1,"num_words":1,"start":59.56,"end":60.06},{"sentences":[{"text":"many of you will be using, if ever?","start":59.59,"end":61.61,"sentiment":"neutral","sentiment_score":0.05864263046532869}],"sentiment":"neutral","sentiment_score":0.05864263046532869,"channel":0,"num_words":8,"start":59.59,"end":61.61},{"sentences":[{"text":"Hey.","start":61.24,"end":61.56,"sentiment":"neutral","sentiment_score":0.03452379256486893},{"text":"Just one person.","start":61.56,"end":62.440002,"sentiment":"neutral","sentiment_score":0.030373481412728626},{"text":"Just one person.","start":62.440002,"end":63.34,"sentiment":"neutral","sentiment_score":0.035496728494763374}],"sentiment":"neutral","sentiment_score":0.03316206032676356,"channel":1,"num_words":7,"start":61.24,"end":63.34},{"sentences":[{"text":"Okay.","start":63.670002,"end":64.15,"sentiment":"neutral","sentiment_score":0.05847158282995224},{"text":"Yeah.","start":64.15,"end":64.635,"sentiment":"neutral","sentiment_score":0.060819629579782486},{"text":"The 25 MBPS is","start":64.875,"end":66.975,"sentiment":"neutral","sentiment_score":0.06825081538408995}],"sentiment":"neutral","sentiment_score":0.06538241232434909,"channel":0,"num_words":6,"start":63.670002,"end":66.975},{"sentences":[{"text":"Okay.","start":67.880005,"end":68.380005,"sentiment":"neutral","sentiment_score":0.16567380726337433}],"sentiment":"neutral","sentiment_score":0.16567380726337433,"channel":1,"num_words":1,"start":67.880005,"end":68.380005},{"sentences":[{"text":"good.","start":68.795,"end":69.295,"sentiment":"neutral","sentiment_score":0.21243664622306824}],"sentiment":"neutral","sentiment_score":0.21243664622306824,"channel":0,"num_words":1,"start":68.795,"end":69.295},{"sentences":[{"text":"So can I can I book can I order that with you now on the phone?","start":69.615,"end":73.215,"sentiment":"neutral","sentiment_score":0.11968447547405958},{"text":"Or","start":73.215,"end":73.455,"sentiment":"neutral","sentiment_score":0.060452863574028015}],"sentiment":"neutral","sentiment_score":0.11620026300935184,"channel":1,"num_words":17,"start":69.615,"end":73.455},{"sentences":[{"text":"Yeah.","start":74.795,"end":75.035,"sentiment":"neutral","sentiment_score":0.05196325480937958},{"text":"So I'll inform our accounts department regarding this, and I'll we'll confirm if they're going to send you an invoice or we'll just send make an invoice after your first 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bye.","start":271.81494,"end":272.55493,"sentiment":"neutral","sentiment_score":0.22268550097942352}],"sentiment":"positive","sentiment_score":0.38394429087638854,"channel":1,"num_words":5,"start":271.17496,"end":272.55493},{"sentences":[{"text":"You too.","start":272.485,"end":272.965,"sentiment":"neutral","sentiment_score":0.22974704205989838},{"text":"Bye.","start":272.965,"end":273.465,"sentiment":"neutral","sentiment_score":-0.0794166550040245}],"sentiment":"neutral","sentiment_score":0.12669247637192407,"channel":0,"num_words":3,"start":272.485,"end":273.465}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls a customer named Mr. Christian to confirm if he wants to purchase a $69 a month plan for his Office scenes business. She informs him that there is no plan included and confirms the details of his plan. Maureen also explains that they will send an email instruction on setting up the router and that if the router is not working, the customer can purchase a new one from the store or outside."},"intents":{"segments":[{"text":"So I recall that I just put a order in, but I didn't choose my plan. Is that correct? Yeah. Okay. Let me checked your order, but there's no plan included. That's not that's why we can't proceed with the order. Is it I think I Mhmm. ordered the the $69 a month plan. Is that correct? Okay.","start_word":40,"end_word":97,"intents":[{"intent":"Confirm plan","confidence_score":0.36262837}]},{"text":"Is that the Linham basic? That's the $69.95 per month, 25 MBPS unlimited. Okay. Yeah.","start_word":98,"end_word":112,"intents":[{"intent":"Confirm information","confidence_score":0.004281544}]},{"text":"So can I can I book can I order that with you now on the phone? Or Yeah.","start_word":175,"end_word":192,"intents":[{"intent":"Book order","confidence_score":0.17081387}]},{"text":"So for the Lindholm for the contract, it's just Lindholm, no contract. So we're going to use your own router, or you Yes.","start_word":226,"end_word":248,"intents":[{"intent":"Use router","confidence_score":0.069152415}]},{"text":"So what we're going to do after the activation of the service, we're going to check if the router is compatible. We're Yep.","start_word":417,"end_word":439,"intents":[{"intent":"Schedule router activation","confidence_score":0.0026782935}]}]},"sentiments":{"segments":[{"text":"Hello. Christian speaking. Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Sorry about Hi mister there. mhmm. How are you doing? Okay? Yes.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.13148239254951477},{"text":"I'm good. Thanks for asking.","start_word":26,"end_word":30,"sentiment":"positive","sentiment_score":0.5525703430175781},{"text":"How are you? Not too bad. Not too bad. So I recall that I just put a order in, but I didn't choose my plan. Is that correct? Yeah. Okay. Let me checked your order, but there's no plan included. That's not that's why we can't proceed with the order. Is it I think I Mhmm. ordered the the $69 a month plan. Is that correct? Okay. Is that the Linham basic? That's the $69.95 per month, 25 MBPS unlimited. Okay. Yeah. It's just gonna be for home for home Wi Fi. So that is that is that good enough, you reckon, for for just being a home Wi Fi? Yeah. That should be working fine. May I know how Okay. many of you will be using, if ever? Hey. Just one person. Just one person. Okay. Yeah. The 25 MBPS is Okay. good. So can I can I book can I order that with you now on the phone? Or Yeah. So I'll inform our accounts department regarding this, and I'll we'll confirm if they're going to send you an invoice or we'll just send make an invoice after your first month. Okay. Yeah. So for the Lindholm for the contract, it's just Lindholm, no contract. So we're going to use your own router, or you Yes. still So I I moved into an apartment. So, basically, it has its own. One second. It's got its is it a Eero Eero router? okay. May I know is is it Yes. It is. It's the aero white the white box. The white box. router? Does it has a model or just aero router? Do you need the model? Yeah. The model make and model of the router. So the model I can give you is R01 R zero one. Mhmm. zero zero zero one. Okay. Does it says, like, a Wi Fi six router or dual band router? Actually, it just says this one here. One second. Sure. It actually doesn't say, so I don't know if this is actually the router. One second. One second. Actually, it might not be the router. It's got the FCC, ICID, IFT. Does it has, like, a username? No. Because this is a rental. So I've just moved in, basically. So I just wanna connect Okay. to here. Okay. So what we're going to do after the activation of the service, we're going to check if the router is compatible. We're Yep. going to send you an email instruction on how to set up the router. But if you need an assistance, we can also walk you through, over the phone. And if it's not working or it's not authenticating with the PPPoE, because, we need a router that is compatible with optic fiber upgrade connection. And Yep. if it's not working, you can just purchase a router from us or outside store Okay. if No problem. I recommend one. Yeah. Yep. Okay. So with the K. plan so I've just so the plan is okay with with you now. Basic. So I've just booked the plan. Yeah. Right? Okay. It's the Littmann basic. Okay. I already take a note on that one. Okay. Then we'll update you again once the activation is successful. Okay.","start_word":31,"end_word":572,"sentiment":"neutral","sentiment_score":0.02922892389729674},{"text":"Beautiful. Thank you Okay. very much for that. Yeah. You're welcome. Bye for Have now. a good day.","start_word":573,"end_word":590,"sentiment":"positive","sentiment_score":0.489924043416977},{"text":"Bye bye. You too. Bye.","start_word":591,"end_word":595,"sentiment":"neutral","sentiment_score":0.20530564188957215}],"average":{"sentiment":"neutral","sentiment_score":0.05700294338926977}}}}