{"metadata":{"transaction_key":"deprecated","request_id":"01a0ade0-76b9-7412-ab17-f270862781d9","sha256":"87642441a5a0848877a4744d4a73fe6abec4a07ed13b2a51f97148c26a13e929","created":"2026-09-17T05:39:25.697Z","duration":21.095938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":63},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Michael. This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10. Give me a call once we Cheers. Bye.","confidence":0.9980469,"words":[{"word":"hi","start":9.12,"end":9.44,"confidence":0.9975586,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.30110520124435425},{"word":"michael","start":9.44,"end":9.92,"confidence":0.9995117,"punctuated_word":"Michael.","sentiment":"positive","sentiment_score":0.3413746654987335},{"word":"this","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.31188780069351196},{"word":"is","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.30506595969200134},{"word":"ross","start":10.4,"end":10.8,"confidence":0.9741211,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.2655784785747528},{"word":"with","start":10.8,"end":11.04,"confidence":0.9980469,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3508099615573883},{"word":"tech","start":11.04,"end":11.36,"confidence":0.8881836,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.2886889576911926},{"word":"home","start":11.36,"end":11.679999,"confidence":0.5605469,"punctuated_word":"Home","sentiment":"positive","sentiment_score":0.3524923622608185},{"word":"getting","start":11.679999,"end":12.0,"confidence":0.62158203,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.2833346128463745},{"word":"back","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.26880788803100586},{"word":"to","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2996421754360199},{"word":"you","start":12.4,"end":12.559999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2854192852973938},{"word":"regarding","start":12.559999,"end":12.96,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.20437902212142944},{"word":"your","start":12.96,"end":13.2,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.25674474239349365},{"word":"inquiry","start":13.2,"end":13.679999,"confidence":0.9980469,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.2611198425292969},{"word":"for","start":13.679999,"end":14.150937,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18897435069084167},{"word":"surface","start":14.550937,"end":15.030937,"confidence":0.9111328,"punctuated_word":"Surface","sentiment":"neutral","sentiment_score":0.2638436257839203},{"word":"pro","start":15.030937,"end":15.350937,"confidence":0.9873047,"punctuated_word":"Pro","sentiment":"neutral","sentiment_score":0.18784208595752716},{"word":"10","start":15.350937,"end":15.850937,"confidence":0.9916992,"punctuated_word":"10.","sentiment":"neutral","sentiment_score":0.2677565813064575},{"word":"give","start":16.310936,"end":16.630938,"confidence":0.9980469,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.18509766459465027},{"word":"me","start":16.630938,"end":16.790937,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2874213755130768},{"word":"a","start":16.790937,"end":16.870937,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2012142837047577},{"word":"call","start":16.870937,"end":17.110937,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.19978433847427368},{"word":"once","start":17.110937,"end":17.430937,"confidence":0.9326172,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.22320306301116943},{"word":"we","start":17.430937,"end":17.750937,"confidence":0.35717773,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.3317398428916931},{"word":"cheers","start":17.990936,"end":18.310936,"confidence":0.74365234,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.4543493688106537},{"word":"bye","start":18.310936,"end":18.810936,"confidence":0.9770508,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.172909215092659}],"paragraphs":{"transcript":"\nHi, Michael. This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10. Give me a call once we Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Michael.","start":9.12,"end":9.92,"sentiment":"neutral","sentiment_score":0.3212399333715439},{"text":"This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10.","start":9.92,"end":15.850937,"sentiment":"neutral","sentiment_score":0.2730816313449074},{"text":"Give me a call once we Cheers.","start":16.310936,"end":18.310936,"sentiment":"neutral","sentiment_score":0.2689728481428964},{"text":"Bye.","start":18.310936,"end":18.810936,"sentiment":"neutral","sentiment_score":0.172909215092659}],"sentiment":"neutral","sentiment_score":0.2718735833962758,"num_words":27,"start":9.12,"end":18.810936}]}}]},{"alternatives":[{"transcript":"Hi. You've got OneHat BC. Please leave a message, and we'll get back to you. Thank you.","confidence":0.99853516,"words":[{"word":"hi","start":0.79999995,"end":1.12,"confidence":0.9921875,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15029758214950562},{"word":"you've","start":1.12,"end":1.36,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.14233557879924774},{"word":"got","start":1.36,"end":1.52,"confidence":0.9863281,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.14057256281375885},{"word":"onehat","start":1.52,"end":2.0,"confidence":0.61938477,"punctuated_word":"OneHat","sentiment":"neutral","sentiment_score":0.1163426637649536},{"word":"bc","start":2.0,"end":2.5,"confidence":0.64575195,"punctuated_word":"BC.","sentiment":"neutral","sentiment_score":0.151895672082901},{"word":"please","start":2.6399999,"end":2.8799999,"confidence":0.99121094,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.07678906619548798},{"word":"leave","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0497017502784729},{"word":"a","start":3.04,"end":3.1999998,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02135629951953888},{"word":"message","start":3.1999998,"end":3.4399998,"confidence":0.8269043,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.060267239809036255},{"word":"and","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11621714383363724},{"word":"we'll","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1333651840686798},{"word":"get","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12005022168159483},{"word":"back","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1310003250837326},{"word":"to","start":4.08,"end":4.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.188585102558136},{"word":"you","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.186335027217865},{"word":"thank","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7339003682136536},{"word":"you","start":4.56,"end":5.06,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.590243935585022}],"paragraphs":{"transcript":"\nHi. You've got OneHat BC. Please leave a message, and we'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.15029758214950562},{"text":"You've got OneHat BC.","start":1.12,"end":2.5,"sentiment":"neutral","sentiment_score":0.1377866193652153},{"text":"Please leave a message, and we'll get back to you.","start":2.6399999,"end":4.4,"sentiment":"neutral","sentiment_score":0.10836673602461815},{"text":"Thank you.","start":4.4,"end":5.06,"sentiment":"positive","sentiment_score":0.6620721518993378}],"sentiment":"neutral","sentiment_score":0.1828973955091308,"num_words":17,"start":0.79999995,"end":5.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've got OneHat BC. Please leave a message, and we'll get back to you. Thank you.\n\nChannel 0: Hi, Michael. This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10. Give me a call once we Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.15029758214950562},{"text":"You've got OneHat BC.","start":1.12,"end":2.5,"sentiment":"neutral","sentiment_score":0.1377866193652153},{"text":"Please leave a message, and we'll get back to you.","start":2.6399999,"end":4.4,"sentiment":"neutral","sentiment_score":0.10836673602461815},{"text":"Thank you.","start":4.4,"end":5.06,"sentiment":"positive","sentiment_score":0.6620721518993378}],"sentiment":"neutral","sentiment_score":0.1828973955091308,"channel":1,"num_words":17,"start":0.79999995,"end":5.06},{"sentences":[{"text":"Hi, Michael.","start":9.12,"end":9.92,"sentiment":"neutral","sentiment_score":0.3212399333715439},{"text":"This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10.","start":9.92,"end":15.850937,"sentiment":"neutral","sentiment_score":0.2730816313449074},{"text":"Give me a call once we Cheers.","start":16.310936,"end":18.310936,"sentiment":"neutral","sentiment_score":0.2689728481428964},{"text":"Bye.","start":18.310936,"end":18.810936,"sentiment":"neutral","sentiment_score":0.172909215092659}],"sentiment":"neutral","sentiment_score":0.2718735833962758,"channel":0,"num_words":27,"start":9.12,"end":18.810936}]},"summary":{"result":"success","short":"Hi. You've got OneHat BC. Please leave a message, and we'll get back to you. Thank you. Hi, Michael. This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10. Give me a call once we Cheers. Bye."},"intents":{"segments":[{"text":"Hi, Michael. This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10. Give me a call once we Cheers. Bye.","start_word":17,"end_word":43,"intents":[{"intent":"Requesting a call back","confidence_score":0.03119734},{"intent":"Requesting a call back","confidence_score":0.109538995}]},{"text":"This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10. Give me a call once we Cheers. Bye.","start_word":19,"end_word":43,"intents":[{"intent":"Leaving a message","confidence_score":0.18683794}]}]},"sentiments":{"segments":[{"text":"Hi. You've got OneHat BC. Please leave a message, and we'll get back to you.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1207442432641983},{"text":"Thank you.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.6381294131278992},{"text":"Hi, Michael. This is Ross with Tech Home getting back to you regarding your inquiry for Surface Pro 10. Give me a call once we Cheers. Bye.","start_word":17,"end_word":43,"sentiment":"neutral","sentiment_score":0.28273728489875793}],"average":{"sentiment":"neutral","sentiment_score":0.2328064479525127}}}}