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Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"6 1452283272 isn't available right now.","start":2.24,"end":13.125,"sentiment":"neutral","sentiment_score":-0.2727160455348591},{"text":"Please leave a detailed message after the tone.","start":13.205,"end":15.684999,"sentiment":"neutral","sentiment_score":-0.17302297707647085},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.684999,"end":19.545,"sentiment":"neutral","sentiment_score":-0.07503201613823572}],"sentiment":"neutral","sentiment_score":-0.14296414937567095,"num_words":29,"start":2.24,"end":19.545}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 6\n\nChannel 0: Hello?\n\nChannel 1: 1452283272 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.\n\nChannel 0: Hello, Chad. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding with your inquiry about your Internet service connection. If you haven't found any service provider yet, I can assure you that we can still get you connected today as soon as possible. So when you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you to help you get connected to your Internet.\n\nThank you, and goodbye for now.","paragraphs":[{"sentences":[{"text":"6","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":-0.014122785069048405}],"sentiment":"neutral","sentiment_score":-0.014122785069048405,"channel":1,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":-0.025838378816843033}],"sentiment":"neutral","sentiment_score":-0.025838378816843033,"channel":0,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"1452283272 isn't available right now.","start":3.04,"end":13.125,"sentiment":"neutral","sentiment_score":-0.32443469762802124},{"text":"Please leave a detailed message after the tone.","start":13.205,"end":15.684999,"sentiment":"neutral","sentiment_score":-0.17302297707647085},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.684999,"end":19.545,"sentiment":"neutral","sentiment_score":-0.07503201613823572}],"sentiment":"neutral","sentiment_score":-0.14756562667233603,"channel":1,"num_words":28,"start":3.04,"end":19.545},{"sentences":[{"text":"Hello, Chad.","start":21.125,"end":21.925,"sentiment":"neutral","sentiment_score":0.16984272748231888},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":21.925,"end":25.705,"sentiment":"neutral","sentiment_score":0.176101261919195},{"text":"I'm just following up regarding with your inquiry about your Internet service connection.","start":25.925,"end":32.059998,"sentiment":"neutral","sentiment_score":0.1780772151855322},{"text":"If you haven't found any service provider yet, I can assure you that we can still get you connected today as soon as possible.","start":32.84,"end":42.54,"sentiment":"positive","sentiment_score":0.3970828702052434},{"text":"So when you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you to help you get connected to your Internet.","start":42.925,"end":51.905,"sentiment":"positive","sentiment_score":0.5219345971428114}],"sentiment":"positive","sentiment_score":0.3703531055133554,"channel":0,"num_words":79,"start":21.125,"end":51.905},{"sentences":[{"text":"Thank you, and goodbye for now.","start":52.125,"end":54.225,"sentiment":"positive","sentiment_score":0.4436612625916799}],"sentiment":"positive","sentiment_score":0.4436612625916799,"channel":0,"num_words":6,"start":52.125,"end":54.225}]},"summary":{"result":"success","short":"The customer's phone call was not answered, so an agent left a message for them to call back regarding their internet service connection. The agent assures the customer that they can still get them connected to their internet and offers assistance."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding with your inquiry about your Internet service connection. If you haven't found any service provider yet, I can assure you that we can still get you connected today as soon as possible. So when you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you to help you get connected to your Internet.","start_word":32,"end_word":108,"intents":[{"intent":"Assist with internet connection","confidence_score":0.1251901}]}]},"sentiments":{"segments":[{"text":"6 Hello? 1452283272 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options. Hello, Chad. My name is Mary, and I'm calling from Airtel accounts department. I'm just following up regarding with your inquiry about your Internet service connection.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":-0.0014441196108236909},{"text":"If you haven't found any service provider yet, I can assure you that we can still get you connected today as soon as possible. So when you receive this message, please don't hesitate to call us, and we'll be more than happy to assist you to help you get connected to your Internet. Thank you, and goodbye for now.","start_word":56,"end_word":114,"sentiment":"positive","sentiment_score":0.4526464939117432}],"average":{"sentiment":"neutral","sentiment_score":0.21380662298821784}}}}