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Hi. Good morning. Good morning. Yes, Sush.\n\nI remember you. How how are you today? That's good to hear. I'm also doing great. Thank you so much for asking.\n\nYeah. We or you submitted a form last week And uh-huh. Yeah. And you Okay. Just give me one second.\n\nDid you receive a call before you receive an email? Oh. So you don't need so you're already canceled? So you're no longer pushing with Airtel. Correct?\n\nOh, I do apologize for this. So right now, you no longer have an access to one of your Internet. Right? Okay. Thank you so much.\n\nI'll I'll I'll go ahead and talk with one of my colleagues, and we'll get back to you. Okay? Got it. Got it. Thank you so much.\n\nTalk to you later. Okay? 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Hey. Good morning. Mary, this is here. Remember we spoke on Saturday? I'm good. I'm good. How are you? Yeah. And I called back and asked you to put it on hold as well. Yeah. But looks like that's already processed, and I'm getting some emails and messages saying that my connection is active and things like that. Today, I have no. I didn't speak to anybody today or even on that day as well. I think I got a call from Dan or Doug. I did mention that my previous service provider has mentioned the connection is already active, and we didn't need the connection anymore. That was again on Saturday, but nothing after that. But today morning, I got a message saying that the connection is active. No. No. Because as I was talking to you the other day, we already had the service at the property. So now it is almost like I don't know what is happening. The other service also stopped working because looks like you guys activated this one on the same network. I don't know what's happening there. 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Mary? Hey. Good morning. Mary, this is here. Remember we spoke on Saturday?\n\nI'm good. I'm good. How are you? Yeah. And I called back and asked you to put it on hold as well.\n\nYeah. But looks like that's already processed, and I'm getting some emails and messages saying that my connection is active and things like that. Today, I have no. I didn't speak to anybody today or even on that day as well. I think I got a call from Dan or Doug.\n\nI did mention that my previous service provider has mentioned the connection is already active, and we didn't need the connection anymore. That was again on Saturday, but nothing after that. But today morning, I got a message saying that the connection is active. No. No.\n\nBecause as I was talking to you the other day, we already had the service at the property. So now it is almost like I don't know what is happening. The other service also stopped working because looks like you guys activated this one on the same network. I don't know what's happening there. Yes.\n\nYes. Because this one, I didn't ask for this. And now this configuration has come, and looks like my old config has been wiped out. So I'm actually in the middle. So if you can deactivate this one, I'll go back.\n\nOkay. Can you please make this fast? Because, again, I didn't want the connection. You have already provided the connection, and I'm getting emails. And I don't want to be billed for this now.\n\nI didn't want the connection at all. Yeah. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mary?","start":4.88,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.05673060193657875},{"text":"Hey.","start":8.24,"end":8.639999,"sentiment":"neutral","sentiment_score":0.2221667468547821},{"text":"Good morning.","start":8.639999,"end":9.38,"sentiment":"positive","sentiment_score":0.36214305460453033},{"text":"Mary, this is here.","start":9.599999,"end":10.82,"sentiment":"positive","sentiment_score":0.38921261578798294},{"text":"Remember we spoke on Saturday?","start":10.88,"end":13.059999,"sentiment":"neutral","sentiment_score":0.030907242745161056}],"sentiment":"neutral","sentiment_score":0.1979500526296241,"num_words":14,"start":4.88,"end":13.059999},{"sentences":[{"text":"I'm good.","start":18.675,"end":19.075,"sentiment":"positive","sentiment_score":0.5623137950897217},{"text":"I'm good.","start":19.075,"end":19.475,"sentiment":"positive","sentiment_score":0.5802227258682251},{"text":"How are 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Good morning.\n\nChannel 1: Hey. Good morning. Mary, this is\n\nChannel 0: Good\n\nChannel 1: here.\n\nChannel 0: morning.\n\nChannel 1: Remember we spoke on Saturday?\n\nChannel 0: Yes, Sush. I remember you. How how are you today?\n\nChannel 1: I'm good. I'm good. How are you?\n\nChannel 0: That's good to hear. I'm also doing great. Thank you so much for asking. Yeah. We or you submitted a form last week And\n\nChannel 1: Yeah. And I called back\n\nChannel 0: uh-huh.\n\nChannel 1: and asked you to put it on hold as well.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. But\n\nChannel 0: And\n\nChannel 1: looks\n\nChannel 0: you\n\nChannel 1: like that's already processed, and I'm getting some emails and messages saying that my connection is active and things like that.\n\nChannel 0: Okay. Just give me one second. Did you receive a call before you receive an email?\n\nChannel 1: Today, I have no. I didn't speak to anybody today or even on that day as well. I think I got a call from Dan or Doug. I did\n\nChannel 0: Oh.\n\nChannel 1: mention that my previous service provider has mentioned the connection is already active, and we didn't need the connection anymore. That was again on Saturday, but nothing after that.\n\nChannel 0: So you don't need so you're\n\nChannel 1: But\n\nChannel 0: already\n\nChannel 1: today morning,\n\nChannel 0: canceled?\n\nChannel 1: I got a message saying that the connection is active.\n\nChannel 0: So you're no longer pushing with Airtel. Correct?\n\nChannel 1: No. No. Because as I was talking to you the other day, we already had the service at the property. So now it is almost like I don't know what is happening. The other service also stopped working because looks like you guys activated this one on the same network.\n\nI don't know what's happening there.\n\nChannel 0: Oh, I do apologize for this. So right now, you no longer have an access to one of your Internet. Right?\n\nChannel 1: Yes. Yes. Because this one, I didn't ask for this. And now this configuration has come, and looks like my old config has been wiped out. So I'm actually in the middle.\n\nSo\n\nChannel 0: Okay.\n\nChannel 1: if you can deactivate this one, I'll go back.\n\nChannel 0: Thank you so much. I'll I'll I'll go ahead and talk with one of my colleagues, and we'll get back to you. Okay?\n\nChannel 1: Okay. Can you please make this fast? Because, again, I didn't want the connection. You have already provided the connection, and I'm getting emails. And I don't want to be billed for this now.\n\nI didn't\n\nChannel 0: Got\n\nChannel 1: want\n\nChannel 0: it.\n\nChannel 1: the\n\nChannel 0: Got\n\nChannel 1: connection\n\nChannel 0: it.\n\nChannel 1: at all.\n\nChannel 0: Thank you so much. Talk to you later. Okay?\n\nChannel 1: Yeah. Thanks. Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.016725093126296997}],"sentiment":"neutral","sentiment_score":0.016725093126296997,"channel":0,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"Hi, Mary?","start":4.88,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.05673060193657875}],"sentiment":"neutral","sentiment_score":0.05673060193657875,"channel":1,"num_words":2,"start":4.88,"end":6.3399997},{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":0.15851198136806488},{"text":"Good morning.","start":6.72,"end":7.46,"sentiment":"neutral","sentiment_score":0.32502785325050354}],"sentiment":"neutral","sentiment_score":0.269522562623024,"channel":0,"num_words":3,"start":6.3199997,"end":7.46},{"sentences":[{"text":"Hey.","start":8.24,"end":8.639999,"sentiment":"neutral","sentiment_score":0.2221667468547821},{"text":"Good 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that's already processed, and I'm getting some emails and messages saying that my connection is active and things like that.","start":38.23,"end":46.425,"sentiment":"neutral","sentiment_score":-0.08520656176621005}],"sentiment":"neutral","sentiment_score":-0.08520656176621005,"channel":1,"num_words":21,"start":38.23,"end":46.425},{"sentences":[{"text":"Okay.","start":49.955,"end":50.455,"sentiment":"neutral","sentiment_score":-0.026851322501897812},{"text":"Just give me one second.","start":50.515,"end":51.895,"sentiment":"neutral","sentiment_score":-0.03606545068323612},{"text":"Did you receive a call before you receive an email?","start":53.315002,"end":57.095,"sentiment":"neutral","sentiment_score":-0.04733720570802689}],"sentiment":"neutral","sentiment_score":-0.042534414562396705,"channel":0,"num_words":16,"start":49.955,"end":57.095},{"sentences":[{"text":"Today, I have no.","start":59.420002,"end":61.980003,"sentiment":"neutral","sentiment_score":-0.24754754453897476},{"text":"I 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