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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Has been forwarded to voice mail.","start":0.24,"end":2.1,"sentiment":"negative","sentiment_score":-0.47331835826237995},{"text":"The person you're trying to reach is not available.","start":2.3999999,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.5493777030044131},{"text":"At the tone, please record your message.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.19584683435303823},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.42,"sentiment":"neutral","sentiment_score":-0.1968938559293747}],"sentiment":"negative","sentiment_score":-0.3524929684016012,"num_words":31,"start":0.24,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. This is Abby. I'm calling on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane. We wanted to reach out because we wanted to check on how we could help you with your IT support.\n\nOr if you do have your recurring IT issues that don't get properly fixed, we can help you. So if you're interested, let us know. Just reach out to us as soon as you're available. Thank you, and talk to you soon.","paragraphs":[{"sentences":[{"text":"Has been forwarded to voice mail.","start":0.24,"end":2.1,"sentiment":"negative","sentiment_score":-0.47331835826237995},{"text":"The person you're trying to reach is not available.","start":2.3999999,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.5493777030044131},{"text":"At the tone, please record your message.","start":5.2799997,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.19584683435303823},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.42,"sentiment":"neutral","sentiment_score":-0.1968938559293747}],"sentiment":"negative","sentiment_score":-0.3524929684016012,"channel":1,"num_words":31,"start":0.24,"end":10.42},{"sentences":[{"text":"Hi.","start":11.759999,"end":12.08,"sentiment":"neutral","sentiment_score":0.1047845110297203},{"text":"This is Abby.","start":12.08,"end":12.639999,"sentiment":"neutral","sentiment_score":0.14271239936351776},{"text":"I'm calling on behalf of Daniel from TechnoWand.","start":12.639999,"end":14.74,"sentiment":"neutral","sentiment_score":0.178881311789155},{"text":"We are based in Springfield, Brisbane.","start":15.184999,"end":17.285,"sentiment":"neutral","sentiment_score":0.18085903922716776},{"text":"We wanted to reach out because we wanted to check on how we could help you with your IT support.","start":17.585,"end":21.685,"sentiment":"positive","sentiment_score":0.35709869861602783}],"sentiment":"neutral","sentiment_score":0.2681868529241336,"channel":0,"num_words":38,"start":11.759999,"end":21.685},{"sentences":[{"text":"Or if you do have your recurring IT issues that don't get properly fixed, we can help you.","start":22.145,"end":28.448936,"sentiment":"neutral","sentiment_score":0.22111545420355266},{"text":"So if you're interested, let us know.","start":28.448936,"end":30.368937,"sentiment":"neutral","sentiment_score":0.20586595577853067},{"text":"Just reach out to us as soon as you're available.","start":30.368937,"end":32.288937,"sentiment":"neutral","sentiment_score":0.2742903381586075},{"text":"Thank you, and talk to you soon.","start":32.288937,"end":34.228935,"sentiment":"positive","sentiment_score":0.5590767051492419}],"sentiment":"neutral","sentiment_score":0.287561432946296,"channel":0,"num_words":42,"start":22.145,"end":34.228935}]},"summary":{"result":"success","short":"The representative from TechnoWand, Abby, calls the customer to check on their IT support and offer assistance with recurring IT issues. She invites the customer to reach out when available and thanks them for their time."},"intents":{"segments":[{"text":"We wanted to reach out because we wanted to check on how we could help you with your IT support. Or if you do have your recurring IT issues that don't get properly fixed, we can help you. So if you're interested, let us know. Just reach out to us as soon as you're available. Thank you, and talk to you soon.","start_word":49,"end_word":110,"intents":[{"intent":"Request to reach speaker","confidence_score":0.0000018015254}]}]},"sentiments":{"segments":[{"text":"Has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.5152406096458435},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi. This is Abby. I'm calling on behalf of Daniel from TechnoWand. We are based in Springfield, Brisbane.","start_word":15,"end_word":48,"sentiment":"neutral","sentiment_score":0.02107389271259308},{"text":"We wanted to reach out because we wanted to check on how we could help you with your IT support.","start_word":49,"end_word":68,"sentiment":"positive","sentiment_score":0.3563534617424011},{"text":"Or if you do have your recurring IT issues that don't get properly fixed, we can help you. So if you're interested, let us know. Just reach out to us as soon as you're available.","start_word":69,"end_word":103,"sentiment":"neutral","sentiment_score":0.22511272132396695},{"text":"Thank you, and talk to you soon.","start_word":104,"end_word":110,"sentiment":"positive","sentiment_score":0.5807665586471558}],"average":{"sentiment":"neutral","sentiment_score":0.09776116061855009}}}}