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Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Celeste?\n\nHello? Can you hear me? Hello? Good afternoon. Can you hear me?\n\nHi, Celeste. This is Melissa. How are you today? That's great to hear. I'm fine, and great to hear that your services is up and running.\n\nAnd I was advised that you're having a question in reference to your bill. Oh, okay. I got it. Yeah. Actually, I'm trying to pull out your account and oh, no.\n\nYour order and receipt, the time that you've activated your service with us. So, tell us if you could give me a minute or two, I'll just need to go over with this receipt. Okay? Because I believe it's been a month. That way, we do have the reference.\n\nOne moment. Okay? Thank you. Thank you so much for staying on the line, Celeste. 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Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Celeste?\n\nHello? Can you hear me? Hello? Good afternoon. Can you hear me?\n\nChannel 1: Yes. I can.\n\nChannel 0: Hi, Celeste. This is Melissa. How are you today?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: That's great to hear. I'm fine, and great to hear that your services is up and running. And I was advised that you're having a question in reference to your bill.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Oh, okay.\n\nChannel 1: Yeah. I\n\nChannel 0: I\n\nChannel 1: was\n\nChannel 0: got\n\nChannel 1: just\n\nChannel 0: it.\n\nChannel 1: I just wanted to confirm what I what was the original bill that I signed up for?\n\nChannel 0: Yeah. Actually, I'm trying to pull out your account and oh, no. Your order and receipt, the time that you've activated your service with us. So, tell us if you could give me a minute or two, I'll just need to\n\nChannel 1: Mhmm.\n\nChannel 0: go over with this receipt. 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you opted for the SupaFast family, which","start":113.01,"end":119.22294,"sentiment":"neutral","sentiment_score":0.08923945700128873}],"sentiment":"neutral","sentiment_score":0.08923945700128873,"channel":0,"num_words":12,"start":113.01,"end":119.22294},{"sentences":[{"text":"Yep.","start":119.0,"end":119.5,"sentiment":"neutral","sentiment_score":0.05357767641544342}],"sentiment":"neutral","sentiment_score":0.05357767641544342,"channel":1,"num_words":1,"start":119.0,"end":119.5},{"sentences":[{"text":"is the monthly is $89.95, the standard price for this specific plan.","start":119.22294,"end":127.00294,"sentiment":"neutral","sentiment_score":0.05849901276330153},{"text":"However, during the","start":127.382935,"end":129.16794,"sentiment":"neutral","sentiment_score":-0.07560264567534129}],"sentiment":"neutral","sentiment_score":0.031678681075572965,"channel":0,"num_words":15,"start":119.22294,"end":129.16794}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls Celeste to confirm her bill and inquire about her service activation. The representative asks for her original bill and receipt, and confirms her services with Yep. before asking for a minute to review the account. The representative confirms Celeste's monthly bill and explains the pricing for the Supa authorizations family plan."},"intents":{"segments":[{"text":"I I was got just it. I just wanted to confirm what I what was the original bill that I signed up for? Yeah.","start_word":81,"end_word":104,"intents":[{"intent":"Discuss receipt","confidence_score":0.13472426}]},{"text":"I just wanted to confirm what I what was the original bill that I signed up for? Yeah.","start_word":87,"end_word":104,"intents":[{"intent":"Confirm billing","confidence_score":0.013757456},{"intent":"Confirm bill","confidence_score":0.03502143}]},{"text":"as per your order receipt, you opted for the SupaFast family, which Yep. is the monthly is $89.95, the standard price for this specific plan.","start_word":222,"end_word":246,"intents":[{"intent":"Discuss plan details","confidence_score":0.011422431}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Celeste? Hello? Can you hear me? Hello? Good afternoon. Can you hear me? Yes. I can. Hi, Celeste. This is Melissa. How are you today? I'm good. How are you?","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":0.11026374250650406},{"text":"That's great to hear. I'm fine, and great to hear that your services is up and running.","start_word":45,"end_word":61,"sentiment":"positive","sentiment_score":0.6061887741088867},{"text":"And I was advised that you're having a question in reference to your bill. Yeah. Yep. Oh, okay. Yeah. I I was got just it. I just wanted to confirm what I what was the original bill that I signed up for? Yeah. Actually, I'm trying to pull out your account and oh, no. Your order and receipt, the time that you've activated your service with us. So, tell us if you could give me a minute or two, I'll just need to Mhmm. go over with this receipt. Okay? Because I believe it's been a month. That way, we do have the reference. One moment. Okay. Okay? Thank you. Thank you. I can hear crows in the background. I'm not crows. Cock a doodle doing in the background. Research in the background. I'm like, oh, no. I feel like they maybe had a farm in Vietnam.","start_word":62,"end_word":208,"sentiment":"neutral","sentiment_score":0.0035629253834486008},{"text":"Thank you so much for staying on the line, Celeste.","start_word":209,"end_word":218,"sentiment":"positive","sentiment_score":0.34964489936828613},{"text":"That's So okay. as per your order receipt, you opted for the SupaFast family, which Yep. is the monthly is $89.95, the standard price for this specific plan. However, during the","start_word":219,"end_word":249,"sentiment":"neutral","sentiment_score":0.07300947606563568}],"average":{"sentiment":"neutral","sentiment_score":0.08297477906255236}}}}