{"metadata":{"transaction_key":"deprecated","request_id":"01a0c723-1716-7412-8dfd-542c29772821","sha256":"6ab14272e1569c9cfbeb50977ea804d683d7bff50fddff95bfd4d8f613e9856d","created":"2026-09-22T03:22:42.292Z","duration":26.495937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Helena. This is Amira from Goddard Green Forest.","confidence":0.9536133,"words":[{"word":"hi","start":17.785,"end":18.185,"confidence":0.9897461,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.24552379548549652},{"word":"helena","start":18.185,"end":18.685,"confidence":0.9399414,"punctuated_word":"Helena.","sentiment":"neutral","sentiment_score":0.23342421650886536},{"word":"this","start":19.225,"end":19.385,"confidence":0.9448242,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2245723009109497},{"word":"is","start":19.385,"end":19.705,"confidence":0.9589844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20732596516609192},{"word":"amira","start":19.705,"end":20.205,"confidence":0.7022705,"punctuated_word":"Amira","sentiment":"neutral","sentiment_score":0.3250923156738281},{"word":"from","start":20.265,"end":20.505001,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.31948530673980713},{"word":"goddard","start":20.505001,"end":20.985,"confidence":0.75097656,"punctuated_word":"Goddard","sentiment":"neutral","sentiment_score":0.24447757005691528},{"word":"green","start":20.985,"end":21.225,"confidence":0.9536133,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.30731528997421265},{"word":"forest","start":21.225,"end":21.725,"confidence":0.97753906,"punctuated_word":"Forest.","sentiment":"neutral","sentiment_score":0.13844004273414612}],"paragraphs":{"transcript":"\nHi, Helena. This is Amira from Goddard Green Forest.","paragraphs":[{"sentences":[{"text":"Hi, Helena.","start":17.785,"end":18.685,"sentiment":"neutral","sentiment_score":0.23947400599718094},{"text":"This is Amira from Goddard Green Forest.","start":19.225,"end":21.725,"sentiment":"neutral","sentiment_score":0.2523869701794216}],"sentiment":"neutral","sentiment_score":0.2495174225833681,"num_words":9,"start":17.785,"end":21.725}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.32,"end":0.64,"confidence":0.9970703,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6836287379264832},{"word":"person","start":0.64,"end":0.96,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.659339964389801},{"word":"you","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.695302426815033},{"word":"are","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.6642217040061951},{"word":"calling","start":1.36,"end":1.8399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.6893398761749268},{"word":"is","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7918261289596558},{"word":"not","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7950716614723206},{"word":"available","start":2.3999999,"end":2.8999999,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.767865777015686},{"word":"please","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5798420310020447},{"word":"leave","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4992386102676392},{"word":"a","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5660886168479919},{"word":"short","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"short","sentiment":"negative","sentiment_score":-0.38449209928512573},{"word":"message","start":4.48,"end":4.98,"confidence":0.9316406,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.43775367736816406},{"word":"and","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3833085298538208},{"word":"it","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5226602554321289},{"word":"will","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.3212115466594696},{"word":"be","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.35787296295166016},{"word":"sent","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"sent","sentiment":"negative","sentiment_score":-0.3711584210395813},{"word":"as","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3662786483764648},{"word":"an","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.3736272752285004},{"word":"audio","start":6.3999996,"end":6.7999997,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.2984154522418976},{"word":"message","start":6.7999997,"end":7.2999997,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.35818472504615784}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.32,"end":2.8999999,"sentiment":"negative","sentiment_score":-0.7183245345950127},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.4399998,"end":7.2999997,"sentiment":"negative","sentiment_score":-0.41572377511433195}],"sentiment":"negative","sentiment_score":-0.5257604149254885,"num_words":22,"start":0.32,"end":7.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi, Helena. This is Amira from Goddard Green Forest.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.32,"end":2.8999999,"sentiment":"negative","sentiment_score":-0.7183245345950127},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.4399998,"end":7.2999997,"sentiment":"negative","sentiment_score":-0.41572377511433195}],"sentiment":"negative","sentiment_score":-0.5257604149254885,"channel":1,"num_words":22,"start":0.32,"end":7.2999997},{"sentences":[{"text":"Hi, Helena.","start":17.785,"end":18.685,"sentiment":"neutral","sentiment_score":0.23947400599718094},{"text":"This is Amira from Goddard Green Forest.","start":19.225,"end":21.725,"sentiment":"neutral","sentiment_score":0.2523869701794216}],"sentiment":"neutral","sentiment_score":0.2495174225833681,"channel":0,"num_words":9,"start":17.785,"end":21.725}]},"summary":{"result":"success","short":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message. Hi, Helena. This is Amira from Goddard Green Forest."},"intents":{"segments":[{"text":"This is Amira from Goddard Green Forest.","start_word":24,"end_word":30,"intents":[{"intent":"Leave a message","confidence_score":0.018137475},{"intent":"Send a message","confidence_score":0.1756452}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","start_word":0,"end_word":21,"sentiment":"negative","sentiment_score":-0.5267931818962097},{"text":"Hi, Helena. This is Amira from Goddard Green Forest.","start_word":22,"end_word":30,"sentiment":"neutral","sentiment_score":0.257565438747406}],"average":{"sentiment":"neutral","sentiment_score":-0.2166979146558185}}}}