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I'm just giving you a a call to go through that annual review with you. Perfect. Do you have a bit of time for me this morning? Sorry. I am the senior adviser. No. No. It's okay. I do the a little bit of traineeships with some of the p y's here, and I supervise them as well. That's totally fine. Just before I jump into it, I have a bit of an email pack to send through to you. I'm just gonna quickly confirm security with you, and then we'll jump into it if that's alright. Sensational. So are you okay for the calls to be recorded for training quality purposes? Perfect. And I'm registered with Asica's adviser 1273105. Could you please confirm your date of birth and address? Yep. And perfect. Perfect. I did have a bit of a note here. This may be a bit incorrect because we've got a new system, but did you end up moving between 4 and 5 Weymouth Street? Yep. Sold 4, living in 5. Perfect. That is sensational. Now I've got your email your Gmail account here. Will you be able to look onto the documents with me today? Perfect. So I'm gonna pop them through now. It should come through from the new system pretty quickly. But if it is the first time, it may go through to your spam folder. So if you can just have a look at both there for me, that would be fantastic. And just while that's coming through to you, Dana, is there anything in particular you wanna focus on today's review? Yep. Yep. Crips. Good old crips there. And I did see a note that, Caden was sending out potentially a TPD claim pack. Are you still looking to do a TPD claim? Oh. Oh, yeah. Wow. Yeah. Yep. No. Fair enough. Yep. Uh-huh. Okay. So all in all, really, it's it's a bit of a situation of kind of going through the motions, going to all the different appointments and things like that. If you get to a point where you get enough of the information and a TPD claim becomes kind of viable, then we obviously do specialize in, like, TPD claims advice for people to kind of say, okay. You've got, you know, half $1,000,000 of superannuation, quarter million dollars of insurance coming your way. We can do some little strategies to reduce the taxes that they will take out of that, and then we go, okay. How do we invest this so you can kind of live off of it, if that makes sense? Yep. Perfect. So just on the assets and liabilities, you've got the investment property in Ballarat. The there was, I think, two cars, a caravan, and a bit of cash in an offset account was what we had noted down. Perfect. Yep. Yep. And then the Mitsubishi. Yeah. Yep. Yeah. Yeah. Yeah. Yeah. The NDIS property is a a bike. Is it motorbike? Boat. Oh, no. Yeah. Yeah. Not a possession of it. Yeah. Oh, is that the name Casper? Oh, gosh. Classic. And, Dana, with the NDIS properties, I know you said you're you're gonna try and get someone in there and then maybe sell it if you can't. Normally, they're pretty good for, like, the rental returns on those because I think what the government kind of pitches in a bit as well. Yeah. Wow. Not bad. Yeah. Oh, yeah. No. You're alright. No. You're right. I was just noting down the sort of updating goals and things like that because, obviously, you've got to get through all the medical side of things, sort out what to do with the properties, and, obviously, a little bit of work to be done around the place as well, especially with the vehicles and so on. Anything else kind of major coming up in the next year or so? Yep. Yeah. No. Totally fair. Yeah. Right. Yep. A bit of space, though. Yeah. Right. Yeah. The I know the old defined benefit schemes used to sort of click on at age 55, but I don't believe you've got a separate account from back then, One of the old PSSAP or anything like that. Uh-huh. Gotcha. Gotcha. Do you know who it was before Australian Super? Okay. Aus post defined benefits. So one of the things that we can look at because I've also got a lot of clients and myself that have, like, military super in the background and that sort of stuff that you basically can't even really touch until the fifties. And then once you hit that fifties, you can kind of either access, roll it over, that kind of thing. So if there is a defined benefit portion still floating around there, it would actually be on your myGov account. It would list both your accounts on there. Gotcha. Yeah. So when it comes to the super access, when I'm checking the the benefits, when they roll across from different funds, if they had unrestricted the funds, it actually carries across to the different super funds, but they haven't done that when they've gone between Australian Super Hub and so on. They haven't unrestricted any portions of it. So the only things that would be there is if there's another account floating on myGov that's been sitting there, locked away, defined benefit, or the TPD access as well. Other than that, it'll be 60 plus. So if you had a PSS account, there is a bit of a 55 access on those for the public sector guys, but I don't believe you would have had one. Yeah. And there's usually these painful little letters they give you where like, there's an an options letter where they give you, like, three or four options however long ago. And part of those was, oh, if you're 55, you can take this. You can roll it across or leave it, and that would have been done yolks ago. But if there's anything still floating there, it would be preserved for you. Gotcha. Gotcha. Yeah. Yeah. Yeah. Yeah. For hardship and all that kind of thing. Yeah. And if it does sort of get across the line, like I said, we can convert things into like, if they do class you as TPD, you can unlock the entire super insurance portion together. And then, basically, you can convert it into essentially a pension. So you can start drawing down an income out of it, lump sums when you need to. So I'll kind of put a flag on your account that if that kind of goes through and they do you know, the doctors do tick off on that, we can look at applying TPD status and then the old uplift strategy to reduce the taxes. Cool. In the meantime, do you have that email that I sent through to you? I want to just have a little looky at the once you hit, yeah, if you hit that button, it'll bring up the documents to look through first, and you should be able to kind of have a scroll through and a click through of the documents with me. And just while you're opening that up, just estate planning wise, I know there was a bit of a mention that you were looking to possibly put, like, a will in place and things like that. I'm just wondering if that's still on the cards. Beneficiary. Yeah. No. You're right. Was there someone in particular that we were trying to nominate for the beneficiaries? Yep. Yeah. Perfect. So what you've got to do in that case is we definitely need to get the will sorted because the direct nominations you've got to do, you know, financial dependence, spouse, children. But if we nominate your estate, which is your legal personal representative, the super can be directed to your name with all your other assets. And then through the will, you can sort of space out who gets what through there. So what you should do there is that's called a testamentary trust will where the will kind of creates a trust fund, and then you can be really specific about who gets what at certain times. Is it income out to them? Is it a lump sum in a certain period? So you can be much more specific if you can combine the will with, like, an attached trust. Now those are a tiny bit more expensive to put in place, and the government might be changing some of the tax rules. I know they're hitting trust funds quite a lot. Whether they impact testamentary trusts or not is kind of like I'm still keeping an eye on that. But your best bet in your situation is just have that complimentary consultation with a lawyer and say, hey. Look. This is what I wanna do with my assets and my super. Also thinking about a testamentary trust. Is it still gonna be worth it? Are they gonna impact it? And then just go from there. So the one question I've got for you on the beneficiaries is if we do nominate your estate, it's really important that the will gets put in place because then what happens is all of your funds go to your estate. If there's no will, then it's all win test state, and everyone's gonna do the whole court thing and all the rest of it. So I usually prefer to put in place a beneficiary after the will's in place. I can do it beforehand. No problems at all. But if it doesn't get put in place, then all of a sudden, there is that risk that it gets tied up. Yeah. So I might just put a flag on there to kind of revisit it with you. That way we don't send you forms that expire and and things like that. Cool. Easy question as well. So when it comes to those documents there, do you have the first one open when you hit that button? Just wondering if it's the summary. Yeah. So, obviously, given the health issues, we need to keep that insurance in place for potential claims and whatnot. Okay. Just bear in mind that there's another anniversary in August, so they'll deduct a premium in August. And they do, you know, pro rata refunds and things like that. So I just wanted to just double check. We'll keep it all going. If the doctors give you all the okays and can claim the TPD, then we'll obviously help you through the claims and advice process. Cool. When it comes to the super, so there's a five fifty sitting there at the moment. Can you have a look at the next document? I don't know if there's a a button to click next document or if you can see all of them on the side. Yep. So just having a quick look at the performance report just briefly with me. Can you see that big blue table with a smattering of figures all over it? Yep. So what you wanna look at, left hand side is all the names of each option we've got you in, and the right hand side is the percentage return of each option. Now the only one I wanna flag is the one in brackets at the top right, the Benelong one that's bracketed 16. Can you make out those figures, or is it a bit blurry? And that's on the very right hand side, the percentage numbers. Yeah. And then keep going a bit more to the right there. You should see IRR, annualized note three, and it's got a percentage there, 16 point six two. Yep. So everything below that, you've got 19%, five, nineteen, a 100% for your electric vehicles, 14 for your gold. Everything's done really well. That one Australian shares option has dropped a bit, So that's one I've gotta put a bit of a flag onto. And everything else has kind of shot the lights out, which is brilliant. No. We usually just use a bit of gold as the alternative at the moment. They pretty much track pretty close together. Yeah. We usually keep that as the alternatives aren't too large in the portfolio. It's usually like a five to seven. We don't usually go a bit more than that when it comes to retirement savings just because it jumped up a 160%, then it crashed 40%, and it's kind of all over the shop. But it's a brilliant little alternative to keep alongside there. It's really helped out. If you go on the next one, there's a one line table on the next page. On the very right hand side, it kinda gives you your full super return in one figure for everything put together. So 12 and a half percent after fees, well above the 10% benchmark that we're kind of actually. Because you're in balanced growth, the benchmark's about seven or 8%, and it's almost double that. So quite a good return despite, you know, markets dropping in March and so on. So double digits is exactly what we wanted for this year. Now risk level wise, so I'm definitely gonna put a flag on that bet along option because if that doesn't pick up its feet after a period of time, I'm probably gonna have to switch that one out. But overall, the portfolio is kind of doing its thing. Seven out of eight of them are doing fantastic. One of them I've got a flag on, but overall, we're hitting it. Risk levels, though. So if we are looking at potentially getting that TPD status and kind of starting to, you know, put the insurance in, live off the funds, we've got to be careful not to have it too risky because you don't wanna put all the insurance in and then the market crashes and you lose half of it, especially when you've gotta live off of it. You know what I mean? So you're currently in a I would describe it as the balance growth is kinda like a 3.5 out of five. It's kind of just above medium. It's not high risk. It's not growth. It's not high growth, but it's kind of medium risk at the moment. Medium risk, medium growth. That's pretty good when you're in the fifties, and you've still got that kind of ten years to retirement, and we slowly reduce the risk from there. But if we do do TPD claims advice, we might look at dropping that a little bit as well, The risk level down. Yep. Now I wanted to just double check with you for the time being, though. So the current balance growth sits at about 75% growth assets, and a quarter of it, 25% sits in the safer side of things. And that's how you can get your medium risk. And then we usually increase and decrease it by 10% at a time. At the moment, it's kind of jumping up and down. Well, because you've got half $1,000,000, your percentage returns can have a big impact on the dollars. And so I'll give you a quick example. You let me know if you're comfortable with this level of, I guess, volatility. So twelve months ago, you were sitting at four eighty four. You're now sitting at five forty seven. So quite a big jump up, but the drop that I'm using as an example here was on the March 3. It was $5.45. It went down to $5.12 and then back up to $5.50. So what we're talking about there, $5.45 down to $5.12, it can kind of jump up and down $30 depending on if it's a good year in the market or a bad year in the market. So percentage wise, it's kind of like a 5% volatility up or down. It's not like your your high growth where you're losing or gaining a third of your super in a single year where it crashes that much and you're losing $200 or anything like that. How's that sounding for you? Does it sound okay? Cool. And are you still kind of focused on getting a bit of growth out of it still? Yeah. Just trying to still increase it. Yep. Yeah. Yeah. That's right. So what I'm kind of looking at is going, okay. Given what happened in the stock market in March when the fuel crisis kicked in, we need to make sure that how much it can go up and down as a whole is a comfortable level. So what I'm sort of saying is you're you're probably looking at a bit of, like, a five to 10% up and down as opposed to that twenty, thirty for the higher risk ones. If that's too risky, we can kind of pair it down more. But if we're still trying to grow it, the medium level might be okay. Yep. Now would you like what I'm sort of thinking is when we do the annual reviews, because you're going through this process at the moment, should I kind of pencil in for a bit of a catch up maybe in six months' time? Yep. So that way, we can double check the risk level still, double check how you're going with the health side of things. And then if we need to adjust, you know, if Benelung still hasn't picked up then, we can look at changing it. And if the risk needs to be tweaked, we can kind of deal with that then as well. Cool. Okay. So I'm gonna put a few notes on the account for a bit of a catch up around November. And if anything happens in between, you know, massive success with the doctors, and just give us a buzz, and we can accelerate things. But if not, we'll touch base with you. Cool. So if you click through from the asset performance, what you should see actually, the next one might be the financial portfolio report, big big blue one. That's just a bit more visual for you. So it's got some really cool graphs in there. It just kinda shows you how the super has been going up and down. The growth level splits it up, bit more graphics and pie charts and things like that. Gives you some nice returns, percentages, all that kind of thing there. The next document is your certificate of currency for Clearview. So just saying, hey. Policy is still in force. Anniversary is the August 24, and this is the cover that you've got in place. Yeah. Further down. So when you go past sorry. Let me just scroll the way you're up to asset allocation. You'll go performance, valuation for two pages, another investment performance summary, and then definitions and a thank you at the bottom from hub. After that, you'll have a nice pink document with your ClearView certificate. Yep. That's the one. So that's the one that's just showing that it is enforced. If we need to claim on it, we've got policy numbers. We've got details. All that sort of stuff's ready to go. And like I said, I believe the team has posted out a claims pack. So if all the doctors I might double check that too because I think Caden may have posted one out yesterday, and I'm just gonna double check to see where he sent it. Yeah. Yep. And I do have the update where he's updated the address before you sent it, which is good. So keep an eye out for that one this week. Alrighty. Yes. So for us, that's on the next one. So if you go down, I believe you're on the standard 1.65%, and you're just about to hit our cap. So we cap our fees when you hit 600,000, and it's one point 65%. So all the figures we've gone over today, that's net returns, which is after fees. I have to make sure that after all the fees, taxes, and premiums come out, is it still actually growing? Right. Now when it comes through to the TPD claims sort of thing, so processing everything in the claims assistance, that's all kind of included. If we do have to go through a big kind of TPD claims advice pack where we go, okay. We'll uplift this, reduce the taxes, pull it in, pension it, yada yada yada, we usually charge, I think, about $16.50 just as a one off just for the the time it takes to put that pack together. But Outside of that? Yeah. Roundabout. Yours is pretty simple. Like, you've got the one super fund. You've got the one policy, so there's nothing too crazy. And most of it's just included in the ongoing service. K? If we do go down that advice process, it's the same advice process you went through originally, which is if we have to kind of rejig everything and restructure it, we'll put together that advice document. It'll say what we think you should do, pros and cons. Just as a bit of a heads up, if we were to do that TPD tax reduction strategy, you'd probably go from, I think, estimated one's $180,000 of tax you might pay on the whole lot. Let's say you took the whole lot out from $1.80 to about $1.20. So we could say $40.50 grand in tax if we have to access the whole lump sum. But once the doctors do their thing and the claim gets across the line, we'll give you some refresh calculations. And if we can help you out, we'll do every strategy we can. $2.87. Yeah. So realistically, let's say they pay the the $2.87 and that goes into your super account. If you hit the trigger and said, pass me out all 800,000, they would then hit you with up to 22% tax on the whole lot. Anything that's in the taxable tax portion. We would instead do little things where we do the uplift to kind of reduce the taxable portion. So that way, it's just converted. And then if you wanted to just pension it and pull out a monthly amount or something like that, we would probably do it that way. Okay? I can't give that advice now until we've obviously finalized everything, but I'm just kind of thinking of some ideas on how to help. Cool. Alright. Do you have any questions for me so far, Dana? It is, isn't it? Yeah. That could be a bit too. So one thing that might be helpful too, because I know you've got, like, the NEIS and the property is sort out and quite a few things to do, especially of the appointments and doctors. One thing to keep in your mind is when it comes to the TPD claims is it all comes back to the TPD definition. So what what they're basically looking for is to be classed as totally permanently disabled. There's a you're in what's called the any occupation definition, which basically means you are unable to do any occupation that you are reasonably suited to due to education, training, and experience, which essentially you were doing was it police beforehand? Yep. Yep. So all these things you can't do with the wrist and the rest of it. Yeah. So what they're basically looking for is when the doctors say, hey. You you're you're not going back. You're not doing it. You're not going back. You can't go back. You can't do it. Then they go, yep. Tick. And then the superfund, the insurer, they can all go, yep. Doctors say you're not going back. Tick. Tick. Tick. If they're like, oh, you know, you could return to work with some physio and some surgery, that's when it all gets a bit messy and they start trying to go, okay. Well, you should do the reasonable steps to get back to work. And if you can't, then they take it as TBD. So that's kind of what you're trying to aim for in the middle. Cool. Alright. Then I've got some flags there for investment in the super, a few things that obviously you're working on, and just to follow-up on how that all went and possible TPD claims and so on. Is there anything else I can kind of help with besides, you know you know, see if solicitors sort the will out, that kind of thing? I wish we I did have one previously, but he actually passed away. He was a very old fella. He passed away six, seven years ago. Outside of that, like, you know, the basic ones, the post office has will kits, but they're basic. Probably don't help with what you're trying to do. The two main options is obviously lawyers. How long is a piece of string? The public trustee of the state can also do them, you know, like courthouse and things like that. No? Yes. Perfect. So probably yeah. I would definitely go lawyer route on this on that side. Same thing. Just different terminology and usual different subspecialties. Perfect. Yeah. If you can, that'd be great. What basically happens is when you click the purple buttons, it'll pull you to each spot for the signature and the date stamping. You can click on the signature to draw it, but for Hub twenty four and our documents, you don't need to do that. At the end, it'll give you a pop up to download a signed copy for your records as well once you hit validate. Yep. And it should match. It does match hub 24, which is good. As long as the first and last name match what's on hub, you should be all good there. I'll just quickly yeah. The load sometimes takes a moment. Yeah. But I used to live in, Birkdale and Willow, and I know Alex Hills was notorious for a bit of issues. Yeah. Yeah. Right. Yeah. I'm familiar with Windermere in in Vienna. Doing that thing. That's all good. I'll wait for that to pop through. Yeah. Southport. Yep. Oh, that's come through. Thank you for that, Dana. Alright. Beautiful. Beautiful. Now if you need any help, obviously, Caden's already been assigned to the case, and he's got the notes on the TPD side of things. So, again, just go through the appointments. If you need assistance, call up and and have a chat to him and the case management team. But I've got some flags on there. Sorry? Yeah. He's he's basically running point on documentation and emails and contact so that, you know, myself, Larissa, the senior advisers can assist you whenever we can. And I have put in for a bit of a catch up in November. So if we don't hear from you, I'll still give you a buzz and and book in a time to see how everything's going. Fantastic. Anything else I can do for you before I let you go? Yeah. Well, I'm sorry I can't do more. I know you've got a lot of things on your plate to do, and I can't help with all of them, but I definitely wish you the best with it. And fingers crossed some positive news before the end of the year. No worries at all, Dana. I will talk to you soon. Thank you. 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afternoon, Dan. It's Tommy here from Oakview. How are you going? Good to hear. Good to hear.\n\nI'm one of the senior advisers here. I'm just giving you a a call to go through that annual review with you. Perfect. Do you have a bit of time for me this morning? Sorry.\n\nI am the senior adviser. No. No. It's okay. I do the a little bit of traineeships with some of the p y's here, and I supervise them as well.\n\nThat's totally fine. Just before I jump into it, I have a bit of an email pack to send through to you. I'm just gonna quickly confirm security with you, and then we'll jump into it if that's alright. Sensational. So are you okay for the calls to be recorded for training quality purposes?\n\nPerfect. And I'm registered with Asica's adviser 1273105. Could you please confirm your date of birth and address? Yep. And perfect.\n\nPerfect. I did have a bit of a note here. This may be a bit incorrect because we've got a new system, but did you end up moving between 4 and 5 Weymouth Street? Yep. Sold 4, living in 5.\n\nPerfect. That is sensational. Now I've got your email your Gmail account here. Will you be able to look onto the documents with me today? Perfect.\n\nSo I'm gonna pop them through now. It should come through from the new system pretty quickly. But if it is the first time, it may go through to your spam folder. So if you can just have a look at both there for me, that would be fantastic. And just while that's coming through to you, Dana, is there anything in particular you wanna focus on today's review?\n\nYep. Yep. Crips. Good old crips there. And I did see a note that, Caden was sending out potentially a TPD claim pack.\n\nAre you still looking to do a TPD claim? Oh. Oh, yeah. Wow. Yeah.\n\nYep. No. Fair enough. Yep. Uh-huh.\n\nOkay. So all in all, really, it's it's a bit of a situation of kind of going through the motions, going to all the different appointments and things like that. If you get to a point where you get enough of the information and a TPD claim becomes kind of viable, then we obviously do specialize in, like, TPD claims advice for people to kind of say, okay. You've got, you know, half $1,000,000 of superannuation, quarter million dollars of insurance coming your way. We can do some little strategies to reduce the taxes that they will take out of that, and then we go, okay.\n\nHow do we invest this so you can kind of live off of it, if that makes sense? Yep. Perfect. So just on the assets and liabilities, you've got the investment property in Ballarat. The there was, I think, two cars, a caravan, and a bit of cash in an offset account was what we had noted down.\n\nPerfect. Yep. Yep. And then the Mitsubishi. Yeah.\n\nYep. Yeah. Yeah. Yeah. Yeah.\n\nThe NDIS property is a a bike. Is it motorbike? Boat. Oh, no. Yeah.\n\nYeah. Not a possession of it. Yeah. Oh, is that the name Casper? Oh, gosh.\n\nClassic. And, Dana, with the NDIS properties, I know you said you're you're gonna try and get someone in there and then maybe sell it if you can't. Normally, they're pretty good for, like, the rental returns on those because I think what the government kind of pitches in a bit as well. Yeah. Wow.\n\nNot bad. Yeah. Oh, yeah. No. You're alright.\n\nNo. You're right. I was just noting down the sort of updating goals and things like that because, obviously, you've got to get through all the medical side of things, sort out what to do with the properties, and, obviously, a little bit of work to be done around the place as well, especially with the vehicles and so on. Anything else kind of major coming up in the next year or so? Yep.\n\nYeah. No. Totally fair. Yeah. Right.\n\nYep. A bit of space, though. Yeah. Right. Yeah.\n\nThe I know the old defined benefit schemes used to sort of click on at age 55, but I don't believe you've got a separate account from back then, One of the old PSSAP or anything like that. Uh-huh. Gotcha. Gotcha. Do you know who it was before Australian Super?\n\nOkay. Aus post defined benefits. So one of the things that we can look at because I've also got a lot of clients and myself that have, like, military super in the background and that sort of stuff that you basically can't even really touch until the fifties. And then once you hit that fifties, you can kind of either access, roll it over, that kind of thing. So if there is a defined benefit portion still floating around there, it would actually be on your myGov account.\n\nIt would list both your accounts on there. Gotcha. Yeah. So when it comes to the super access, when I'm checking the the benefits, when they roll across from different funds, if they had unrestricted the funds, it actually carries across to the different super funds, but they haven't done that when they've gone between Australian Super Hub and so on. They haven't unrestricted any portions of it.\n\nSo the only things that would be there is if there's another account floating on myGov that's been sitting there, locked away, defined benefit, or the TPD access as well. Other than that, it'll be 60 plus. So if you had a PSS account, there is a bit of a 55 access on those for the public sector guys, but I don't believe you would have had one. Yeah. And there's usually these painful little letters they give you where like, there's an an options letter where they give you, like, three or four options however long ago.\n\nAnd part of those was, oh, if you're 55, you can take this. You can roll it across or leave it, and that would have been done yolks ago. But if there's anything still floating there, it would be preserved for you. Gotcha. Gotcha.\n\nYeah. Yeah. Yeah. Yeah. For hardship and all that kind of thing.\n\nYeah. And if it does sort of get across the line, like I said, we can convert things into like, if they do class you as TPD, you can unlock the entire super insurance portion together. And then, basically, you can convert it into essentially a pension. So you can start drawing down an income out of it, lump sums when you need to. So I'll kind of put a flag on your account that if that kind of goes through and they do you know, the doctors do tick off on that, we can look at applying TPD status and then the old uplift strategy to reduce the taxes.\n\nCool. In the meantime, do you have that email that I sent through to you? I want to just have a little looky at the once you hit, yeah, if you hit that button, it'll bring up the documents to look through first, and you should be able to kind of have a scroll through and a click through of the documents with me. And just while you're opening that up, just estate planning wise, I know there was a bit of a mention that you were looking to possibly put, like, a will in place and things like that. I'm just wondering if that's still on the cards.\n\nBeneficiary. Yeah. No. You're right. Was there someone in particular that we were trying to nominate for the beneficiaries?\n\nYep. Yeah. Perfect. So what you've got to do in that case is we definitely need to get the will sorted because the direct nominations you've got to do, you know, financial dependence, spouse, children. But if we nominate your estate, which is your legal personal representative, the super can be directed to your name with all your other assets.\n\nAnd then through the will, you can sort of space out who gets what through there. So what you should do there is that's called a testamentary trust will where the will kind of creates a trust fund, and then you can be really specific about who gets what at certain times. Is it income out to them? Is it a lump sum in a certain period? So you can be much more specific if you can combine the will with, like, an attached trust.\n\nNow those are a tiny bit more expensive to put in place, and the government might be changing some of the tax rules. I know they're hitting trust funds quite a lot. Whether they impact testamentary trusts or not is kind of like I'm still keeping an eye on that. But your best bet in your situation is just have that complimentary consultation with a lawyer and say, hey. Look.\n\nThis is what I wanna do with my assets and my super. Also thinking about a testamentary trust. Is it still gonna be worth it? Are they gonna impact it? And then just go from there.\n\nSo the one question I've got for you on the beneficiaries is if we do nominate your estate, it's really important that the will gets put in place because then what happens is all of your funds go to your estate. If there's no will, then it's all win test state, and everyone's gonna do the whole court thing and all the rest of it. So I usually prefer to put in place a beneficiary after the will's in place. I can do it beforehand. No problems at all.\n\nBut if it doesn't get put in place, then all of a sudden, there is that risk that it gets tied up. Yeah. So I might just put a flag on there to kind of revisit it with you. That way we don't send you forms that expire and and things like that. Cool.\n\nEasy question as well. So when it comes to those documents there, do you have the first one open when you hit that button? Just wondering if it's the summary. Yeah. So, obviously, given the health issues, we need to keep that insurance in place for potential claims and whatnot.\n\nOkay. Just bear in mind that there's another anniversary in August, so they'll deduct a premium in August. And they do, you know, pro rata refunds and things like that. So I just wanted to just double check. We'll keep it all going.\n\nIf the doctors give you all the okays and can claim the TPD, then we'll obviously help you through the claims and advice process. Cool. When it comes to the super, so there's a five fifty sitting there at the moment. Can you have a look at the next document? I don't know if there's a a button to click next document or if you can see all of them on the side.\n\nYep. So just having a quick look at the performance report just briefly with me. Can you see that big blue table with a smattering of figures all over it? Yep. So what you wanna look at, left hand side is all the names of each option we've got you in, and the right hand side is the percentage return of each option.\n\nNow the only one I wanna flag is the one in brackets at the top right, the Benelong one that's bracketed 16. Can you make out those figures, or is it a bit blurry? And that's on the very right hand side, the percentage numbers. Yeah. And then keep going a bit more to the right there.\n\nYou should see IRR, annualized note three, and it's got a percentage there, 16 point six two. Yep. So everything below that, you've got 19%, five, nineteen, a 100% for your electric vehicles, 14 for your gold. Everything's done really well. That one Australian shares option has dropped a bit, So that's one I've gotta put a bit of a flag onto.\n\nAnd everything else has kind of shot the lights out, which is brilliant. No. We usually just use a bit of gold as the alternative at the moment. They pretty much track pretty close together. Yeah.\n\nWe usually keep that as the alternatives aren't too large in the portfolio. It's usually like a five to seven. We don't usually go a bit more than that when it comes to retirement savings just because it jumped up a 160%, then it crashed 40%, and it's kind of all over the shop. But it's a brilliant little alternative to keep alongside there. It's really helped out.\n\nIf you go on the next one, there's a one line table on the next page. On the very right hand side, it kinda gives you your full super return in one figure for everything put together. So 12 and a half percent after fees, well above the 10% benchmark that we're kind of actually. Because you're in balanced growth, the benchmark's about seven or 8%, and it's almost double that. So quite a good return despite, you know, markets dropping in March and so on.\n\nSo double digits is exactly what we wanted for this year. Now risk level wise, so I'm definitely gonna put a flag on that bet along option because if that doesn't pick up its feet after a period of time, I'm probably gonna have to switch that one out. But overall, the portfolio is kind of doing its thing. Seven out of eight of them are doing fantastic. One of them I've got a flag on, but overall, we're hitting it.\n\nRisk levels, though. So if we are looking at potentially getting that TPD status and kind of starting to, you know, put the insurance in, live off the funds, we've got to be careful not to have it too risky because you don't wanna put all the insurance in and then the market crashes and you lose half of it, especially when you've gotta live off of it. You know what I mean? So you're currently in a I would describe it as the balance growth is kinda like a 3.5 out of five. It's kind of just above medium.\n\nIt's not high risk. It's not growth. It's not high growth, but it's kind of medium risk at the moment. Medium risk, medium growth. That's pretty good when you're in the fifties, and you've still got that kind of ten years to retirement, and we slowly reduce the risk from there.\n\nBut if we do do TPD claims advice, we might look at dropping that a little bit as well, The risk level down. Yep. Now I wanted to just double check with you for the time being, though. So the current balance growth sits at about 75% growth assets, and a quarter of it, 25% sits in the safer side of things. And that's how you can get your medium risk.\n\nAnd then we usually increase and decrease it by 10% at a time. At the moment, it's kind of jumping up and down. Well, because you've got half $1,000,000, your percentage returns can have a big impact on the dollars. And so I'll give you a quick example. You let me know if you're comfortable with this level of, I guess, volatility.\n\nSo twelve months ago, you were sitting at four eighty four. You're now sitting at five forty seven. So quite a big jump up, but the drop that I'm using as an example here was on the March 3. It was $5.45. It went down to $5.12 and then back up to $5.50.\n\nSo what we're talking about there, $5.45 down to $5.12, it can kind of jump up and down $30 depending on if it's a good year in the market or a bad year in the market. So percentage wise, it's kind of like a 5% volatility up or down. It's not like your your high growth where you're losing or gaining a third of your super in a single year where it crashes that much and you're losing $200 or anything like that. How's that sounding for you? Does it sound okay?\n\nCool. And are you still kind of focused on getting a bit of growth out of it still? Yeah. Just trying to still increase it. Yep.\n\nYeah. Yeah. That's right. So what I'm kind of looking at is going, okay. Given what happened in the stock market in March when the fuel crisis kicked in, we need to make sure that how much it can go up and down as a whole is a comfortable level.\n\nSo what I'm sort of saying is you're you're probably looking at a bit of, like, a five to 10% up and down as opposed to that twenty, thirty for the higher risk ones. If that's too risky, we can kind of pair it down more. But if we're still trying to grow it, the medium level might be okay. Yep. Now would you like what I'm sort of thinking is when we do the annual reviews, because you're going through this process at the moment, should I kind of pencil in for a bit of a catch up maybe in six months' time?\n\nYep. So that way, we can double check the risk level still, double check how you're going with the health side of things. And then if we need to adjust, you know, if Benelung still hasn't picked up then, we can look at changing it. And if the risk needs to be tweaked, we can kind of deal with that then as well. Cool.\n\nOkay. So I'm gonna put a few notes on the account for a bit of a catch up around November. And if anything happens in between, you know, massive success with the doctors, and just give us a buzz, and we can accelerate things. But if not, we'll touch base with you. Cool.\n\nSo if you click through from the asset performance, what you should see actually, the next one might be the financial portfolio report, big big blue one. That's just a bit more visual for you. So it's got some really cool graphs in there. It just kinda shows you how the super has been going up and down. The growth level splits it up, bit more graphics and pie charts and things like that.\n\nGives you some nice returns, percentages, all that kind of thing there. The next document is your certificate of currency for Clearview. So just saying, hey. Policy is still in force. Anniversary is the August 24, and this is the cover that you've got in place.\n\nYeah. Further down. So when you go past sorry. Let me just scroll the way you're up to asset allocation. You'll go performance, valuation for two pages, another investment performance summary, and then definitions and a thank you at the bottom from hub.\n\nAfter that, you'll have a nice pink document with your ClearView certificate. Yep. That's the one. So that's the one that's just showing that it is enforced. If we need to claim on it, we've got policy numbers.\n\nWe've got details. All that sort of stuff's ready to go. And like I said, I believe the team has posted out a claims pack. So if all the doctors I might double check that too because I think Caden may have posted one out yesterday, and I'm just gonna double check to see where he sent it. Yeah.\n\nYep. And I do have the update where he's updated the address before you sent it, which is good. So keep an eye out for that one this week. Alrighty. Yes.\n\nSo for us, that's on the next one. So if you go down, I believe you're on the standard 1.65%, and you're just about to hit our cap. So we cap our fees when you hit 600,000, and it's one point 65%. So all the figures we've gone over today, that's net returns, which is after fees. I have to make sure that after all the fees, taxes, and premiums come out, is it still actually growing?\n\nRight. Now when it comes through to the TPD claims sort of thing, so processing everything in the claims assistance, that's all kind of included. If we do have to go through a big kind of TPD claims advice pack where we go, okay. We'll uplift this, reduce the taxes, pull it in, pension it, yada yada yada, we usually charge, I think, about $16.50 just as a one off just for the the time it takes to put that pack together. But Outside of that?\n\nYeah. Roundabout. Yours is pretty simple. Like, you've got the one super fund. You've got the one policy, so there's nothing too crazy.\n\nAnd most of it's just included in the ongoing service. K? If we do go down that advice process, it's the same advice process you went through originally, which is if we have to kind of rejig everything and restructure it, we'll put together that advice document. It'll say what we think you should do, pros and cons. Just as a bit of a heads up, if we were to do that TPD tax reduction strategy, you'd probably go from, I think, estimated one's $180,000 of tax you might pay on the whole lot.\n\nLet's say you took the whole lot out from $1.80 to about $1.20. So we could say $40.50 grand in tax if we have to access the whole lump sum. But once the doctors do their thing and the claim gets across the line, we'll give you some refresh calculations. And if we can help you out, we'll do every strategy we can. $2.87.\n\nYeah. So realistically, let's say they pay the the $2.87 and that goes into your super account. If you hit the trigger and said, pass me out all 800,000, they would then hit you with up to 22% tax on the whole lot. Anything that's in the taxable tax portion. We would instead do little things where we do the uplift to kind of reduce the taxable portion.\n\nSo that way, it's just converted. And then if you wanted to just pension it and pull out a monthly amount or something like that, we would probably do it that way. Okay? I can't give that advice now until we've obviously finalized everything, but I'm just kind of thinking of some ideas on how to help. Cool.\n\nAlright. Do you have any questions for me so far, Dana? It is, isn't it? Yeah. That could be a bit too.\n\nSo one thing that might be helpful too, because I know you've got, like, the NEIS and the property is sort out and quite a few things to do, especially of the appointments and doctors. One thing to keep in your mind is when it comes to the TPD claims is it all comes back to the TPD definition. So what what they're basically looking for is to be classed as totally permanently disabled. There's a you're in what's called the any occupation definition, which basically means you are unable to do any occupation that you are reasonably suited to due to education, training, and experience, which essentially you were doing was it police beforehand? Yep.\n\nYep. So all these things you can't do with the wrist and the rest of it. Yeah. So what they're basically looking for is when the doctors say, hey. You you're you're not going back.\n\nYou're not doing it. You're not going back. You can't go back. You can't do it. Then they go, yep.\n\nTick. And then the superfund, the insurer, they can all go, yep. Doctors say you're not going back. Tick. Tick.\n\nTick. If they're like, oh, you know, you could return to work with some physio and some surgery, that's when it all gets a bit messy and they start trying to go, okay. Well, you should do the reasonable steps to get back to work. And if you can't, then they take it as TBD. So that's kind of what you're trying to aim for in the middle.\n\nCool. Alright. Then I've got some flags there for investment in the super, a few things that obviously you're working on, and just to follow-up on how that all went and possible TPD claims and so on. Is there anything else I can kind of help with besides, you know you know, see if solicitors sort the will out, that kind of thing? I wish we I did have one previously, but he actually passed away.\n\nHe was a very old fella. He passed away six, seven years ago. Outside of that, like, you know, the basic ones, the post office has will kits, but they're basic. Probably don't help with what you're trying to do. The two main options is obviously lawyers.\n\nHow long is a piece of string? The public trustee of the state can also do them, you know, like courthouse and things like that. No? Yes. Perfect.\n\nSo probably yeah. I would definitely go lawyer route on this on that side. Same thing. Just different terminology and usual different subspecialties. Perfect.\n\nYeah. If you can, that'd be great. What basically happens is when you click the purple buttons, it'll pull you to each spot for the signature and the date stamping. You can click on the signature to draw it, but for Hub twenty four and our documents, you don't need to do that. At the end, it'll give you a pop up to download a signed copy for your records as well once you hit validate.\n\nYep. And it should match. It does match hub 24, which is good. As long as the first and last name match what's on hub, you should be all good there. I'll just quickly yeah.\n\nThe load sometimes takes a moment. Yeah. But I used to live in, Birkdale and Willow, and I know Alex Hills was notorious for a bit of issues. Yeah. Yeah.\n\nRight. Yeah. I'm familiar with Windermere in in Vienna. Doing that thing. That's all good.\n\nI'll wait for that to pop through. Yeah. Southport. Yep. Oh, that's come through.\n\nThank you for that, Dana. Alright. Beautiful. Beautiful. Now if you need any help, obviously, Caden's already been assigned to the case, and he's got the notes on the TPD side of things.\n\nSo, again, just go through the appointments. If you need assistance, call up and and have a chat to him and the case management team. But I've got some flags on there. Sorry? Yeah.\n\nHe's he's basically running point on documentation and emails and contact so that, you know, myself, Larissa, the senior advisers can assist you whenever we can. And I have put in for a bit of a catch up in November. So if we don't hear from you, I'll still give you a buzz and and book in a time to see how everything's going. Fantastic. Anything else I can do for you before I let you go?\n\nYeah. Well, I'm sorry I can't do more. I know you've got a lot of things on your plate to do, and I can't help with all of them, but I definitely wish you the best with it. And fingers crossed some positive news before the end of the year. No worries at all, Dana.\n\nI will talk to you soon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Dan.","start":4.3199997,"end":5.2799997,"sentiment":"positive","sentiment_score":0.40037410457928974},{"text":"It's Tommy here from Oakview.","start":5.2799997,"end":6.56,"sentiment":"neutral","sentiment_score":0.30494595766067506},{"text":"How are you going?","start":6.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.27192455902695656},{"text":"Good to hear.","start":11.36,"end":11.92,"sentiment":"positive","sentiment_score":0.6760162313779196},{"text":"Good to hear.","start":11.92,"end":12.559999,"sentiment":"positive","sentiment_score":0.6093740065892538}],"sentiment":"positive","sentiment_score":0.4260956140028106,"num_words":18,"start":4.3199997,"end":12.559999},{"sentences":[{"text":"I'm one of the senior advisers here.","start":12.559999,"end":14.16,"sentiment":"neutral","sentiment_score":0.1634899995156697},{"text":"I'm just giving you a a call to go through that annual review with you.","start":14.16,"end":17.414999,"sentiment":"neutral","sentiment_score":0.19663114349047342},{"text":"Perfect.","start":19.635,"end":19.955,"sentiment":"neutral","sentiment_score":0.33245059847831726},{"text":"Do you have a bit of time for me this morning?","start":19.955,"end":21.735,"sentiment":"neutral","sentiment_score":0.04907114278863777},{"text":"Sorry.","start":26.915,"end":27.235,"sentiment":"neutral","sentiment_score":-0.02453717589378357}],"sentiment":"neutral","sentiment_score":0.1411883754921811,"num_words":35,"start":12.559999,"end":27.235},{"sentences":[{"text":"I am the senior adviser.","start":27.235,"end":28.455,"sentiment":"neutral","sentiment_score":-0.018487863056361676},{"text":"No.","start":32.149998,"end":32.309998,"sentiment":"neutral","sentiment_score":-0.09574705362319946},{"text":"No.","start":32.309998,"end":32.55,"sentiment":"neutral","sentiment_score":-0.08500228077173233},{"text":"It's okay.","start":32.55,"end":33.03,"sentiment":"neutral","sentiment_score":-0.007721259258687496},{"text":"I do the a little bit of traineeships with some of the p y's here, and I supervise them as well.","start":33.03,"end":38.73,"sentiment":"neutral","sentiment_score":0.03379793101478191}],"sentiment":"neutral","sentiment_score":0.014037512770543496,"num_words":30,"start":27.235,"end":38.73},{"sentences":[{"text":"That's totally fine.","start":43.125,"end":44.425,"sentiment":"neutral","sentiment_score":0.22745980819066366},{"text":"Just before I jump into it, I have a bit of an email pack to send through to you.","start":44.805,"end":49.045,"sentiment":"neutral","sentiment_score":0.04862055064816224},{"text":"I'm just gonna quickly confirm security with you, and then we'll jump into it if that's alright.","start":49.045,"end":53.625,"sentiment":"neutral","sentiment_score":0.0662017937968759},{"text":"Sensational.","start":55.109997,"end":55.609997,"sentiment":"neutral","sentiment_score":0.11576846987009048},{"text":"So are you okay for the calls to be recorded for training quality purposes?","start":55.829998,"end":59.929996,"sentiment":"neutral","sentiment_score":0.038086206785270145}],"sentiment":"neutral","sentiment_score":0.06260325456107105,"num_words":54,"start":43.125,"end":59.929996},{"sentences":[{"text":"Perfect.","start":61.19,"end":61.51,"sentiment":"neutral","sentiment_score":0.14954718947410583},{"text":"And I'm registered with Asica's adviser 1273105.","start":61.51,"end":65.43,"sentiment":"neutral","sentiment_score":0.09546676171677453},{"text":"Could you please confirm your date of birth and address?","start":65.43,"end":67.93,"sentiment":"neutral","sentiment_score":0.0550775196403265},{"text":"Yep.","start":75.415,"end":75.815,"sentiment":"neutral","sentiment_score":0.027479542419314384},{"text":"And perfect.","start":75.815,"end":79.335,"sentiment":"neutral","sentiment_score":0.17247495241463184}],"sentiment":"neutral","sentiment_score":0.0829056745306367,"num_words":21,"start":61.19,"end":79.335},{"sentences":[{"text":"Perfect.","start":79.335,"end":79.735,"sentiment":"neutral","sentiment_score":0.23267321288585663},{"text":"I did have a bit of a note here.","start":79.735,"end":81.015,"sentiment":"neutral","sentiment_score":-0.0204219917456309},{"text":"This may be a bit incorrect because we've got a new system, but did you end up moving between 4 and 5 Weymouth Street?","start":81.015,"end":87.649994,"sentiment":"neutral","sentiment_score":-0.09826580625182639},{"text":"Yep.","start":89.63,"end":90.13,"sentiment":"neutral","sentiment_score":-0.008902101777493954},{"text":"Sold 4, living in 5.","start":92.189995,"end":94.60999,"sentiment":"neutral","sentiment_score":-0.009621732123196124}],"sentiment":"neutral","sentiment_score":-0.05916287063155323,"num_words":40,"start":79.335,"end":94.60999},{"sentences":[{"text":"Perfect.","start":95.475006,"end":95.975006,"sentiment":"positive","sentiment_score":0.4447183012962342},{"text":"That is sensational.","start":96.515,"end":97.575005,"sentiment":"positive","sentiment_score":0.4757922887802124},{"text":"Now I've got your email your Gmail account here.","start":97.795006,"end":100.675,"sentiment":"neutral","sentiment_score":0.044670975456635155},{"text":"Will you be able to look onto the documents with me today?","start":100.675,"end":103.175,"sentiment":"neutral","sentiment_score":0.0486839913452665},{"text":"Perfect.","start":104.595,"end":104.915,"sentiment":"positive","sentiment_score":0.681982696056366}],"sentiment":"neutral","sentiment_score":0.13616632842100584,"num_words":26,"start":95.475006,"end":104.915},{"sentences":[{"text":"So I'm gonna pop them through now.","start":104.915,"end":106.775,"sentiment":"positive","sentiment_score":0.4460296928882599},{"text":"It should come through from the new system pretty quickly.","start":107.075005,"end":110.135,"sentiment":"positive","sentiment_score":0.4224171221256256},{"text":"But if it is the first time, it may go through to your spam folder.","start":110.48,"end":114.0,"sentiment":"neutral","sentiment_score":-0.1527194209396839},{"text":"So if you can just have a look at both there for me, that would be fantastic.","start":114.0,"end":117.06,"sentiment":"positive","sentiment_score":0.42078562343821807},{"text":"And just while that's coming through to you, Dana, is there anything in particular you wanna focus on today's review?","start":122.655,"end":128.035,"sentiment":"neutral","sentiment_score":0.069756112806499}],"sentiment":"neutral","sentiment_score":0.1971603711878044,"num_words":69,"start":104.915,"end":128.035},{"sentences":[{"text":"Yep.","start":141.79,"end":142.29,"sentiment":"neutral","sentiment_score":-0.17693769931793213},{"text":"Yep.","start":164.22,"end":164.72,"sentiment":"neutral","sentiment_score":-0.09876193106174468},{"text":"Crips.","start":167.58,"end":168.08,"sentiment":"neutral","sentiment_score":-0.20901012420654297},{"text":"Good old crips there.","start":168.22,"end":169.18001,"sentiment":"neutral","sentiment_score":-0.12913691624999046},{"text":"And I did see a note that, Caden was sending out potentially a TPD claim pack.","start":169.18001,"end":174.655,"sentiment":"neutral","sentiment_score":-0.015916032949462533}],"sentiment":"neutral","sentiment_score":-0.05460495420772096,"num_words":23,"start":141.79,"end":174.655},{"sentences":[{"text":"Are you still looking to do a TPD claim?","start":174.795,"end":177.21501,"sentiment":"neutral","sentiment_score":-0.007517821569409635},{"text":"Oh.","start":217.24,"end":217.74,"sentiment":"neutral","sentiment_score":-0.09207262098789216},{"text":"Oh, yeah.","start":230.215,"end":230.695,"sentiment":"neutral","sentiment_score":-0.10425014793872833},{"text":"Wow.","start":230.695,"end":231.195,"sentiment":"neutral","sentiment_score":-0.06333084404468536},{"text":"Yeah.","start":242.31,"end":242.55,"sentiment":"neutral","sentiment_score":-0.05336933210492134}],"sentiment":"neutral","sentiment_score":-0.03463810622426016,"num_words":14,"start":174.795,"end":242.55},{"sentences":[{"text":"Yep.","start":242.55,"end":242.87,"sentiment":"neutral","sentiment_score":-0.011718936264514925},{"text":"No.","start":242.87,"end":243.11,"sentiment":"neutral","sentiment_score":-0.1761530637741089},{"text":"Fair enough.","start":243.11,"end":243.85,"sentiment":"neutral","sentiment_score":-0.0588131807744503},{"text":"Yep.","start":274.59497,"end":275.09497,"sentiment":"neutral","sentiment_score":0.07696820795536041},{"text":"Uh-huh.","start":293.265,"end":293.765,"sentiment":"neutral","sentiment_score":0.03476231172680855}],"sentiment":"neutral","sentiment_score":-0.03229464031755924,"num_words":6,"start":242.55,"end":293.765},{"sentences":[{"text":"Okay.","start":300.785,"end":301.18503,"sentiment":"neutral","sentiment_score":0.032339926809072495},{"text":"So all in all, really, it's it's a bit of a situation of kind of going through the motions, going to all the different appointments and things like that.","start":301.18503,"end":308.725,"sentiment":"neutral","sentiment_score":-0.019211810363199692},{"text":"If you get to a point where you get enough of the information and a TPD claim becomes kind of viable, then we obviously do specialize in, like, TPD claims advice for people to kind of say, okay.","start":309.80002,"end":323.05502,"sentiment":"neutral","sentiment_score":0.06188277978646128},{"text":"You've got, you know, half $1,000,000 of superannuation, quarter million dollars of insurance coming your way.","start":323.05502,"end":328.355,"sentiment":"neutral","sentiment_score":0.12527731573209167},{"text":"We can do some little strategies to reduce the taxes that they will take out of that, and then we go, okay.","start":328.49503,"end":334.975,"sentiment":"neutral","sentiment_score":0.11558999849314039}],"sentiment":"neutral","sentiment_score":0.06013358562947514,"num_words":106,"start":300.785,"end":334.975},{"sentences":[{"text":"How do we invest this so you can kind of live off of it, if that makes sense?","start":334.975,"end":340.9,"sentiment":"neutral","sentiment_score":0.10123370463649432},{"text":"Yep.","start":352.815,"end":353.315,"sentiment":"neutral","sentiment_score":-0.23932281136512756},{"text":"Perfect.","start":374.685,"end":375.185,"sentiment":"positive","sentiment_score":0.346660315990448},{"text":"So just on the assets and liabilities, you've got the investment property in Ballarat.","start":375.64502,"end":379.345,"sentiment":"neutral","sentiment_score":0.0856384528534753},{"text":"The there was, I think, two cars, a caravan, and a bit of cash in an offset account was what we had noted down.","start":379.725,"end":386.385,"sentiment":"neutral","sentiment_score":0.04982551916812857}],"sentiment":"neutral","sentiment_score":0.07455681013906824,"num_words":58,"start":334.975,"end":386.385},{"sentences":[{"text":"Perfect.","start":395.19998,"end":395.69998,"sentiment":"neutral","sentiment_score":0.3036668300628662},{"text":"Yep.","start":398.24,"end":398.715,"sentiment":"neutral","sentiment_score":0.1862790584564209},{"text":"Yep.","start":419.29,"end":419.69,"sentiment":"neutral","sentiment_score":0.05819631740450859},{"text":"And then the Mitsubishi.","start":419.69,"end":420.67,"sentiment":"neutral","sentiment_score":0.0072588445618748665},{"text":"Yeah.","start":427.465,"end":427.865,"sentiment":"neutral","sentiment_score":-0.0045623015612363815}],"sentiment":"neutral","sentiment_score":0.07157691032625735,"num_words":8,"start":395.19998,"end":427.865},{"sentences":[{"text":"Yep.","start":427.865,"end":428.365,"sentiment":"neutral","sentiment_score":0.017553888261318207},{"text":"Yeah.","start":439.88,"end":440.38,"sentiment":"neutral","sentiment_score":0.03260281682014465},{"text":"Yeah.","start":455.335,"end":455.835,"sentiment":"neutral","sentiment_score":0.016790444031357765},{"text":"Yeah.","start":471.365,"end":471.525,"sentiment":"neutral","sentiment_score":0.068805992603302},{"text":"Yeah.","start":471.525,"end":472.025,"sentiment":"neutral","sentiment_score":0.05104811489582062}],"sentiment":"neutral","sentiment_score":0.03736025132238865,"num_words":5,"start":427.865,"end":472.025},{"sentences":[{"text":"The NDIS property is a a bike.","start":474.485,"end":477.925,"sentiment":"neutral","sentiment_score":0.004740862508437463},{"text":"Is it motorbike?","start":477.925,"end":478.745,"sentiment":"neutral","sentiment_score":0.0007077096961438656},{"text":"Boat.","start":481.205,"end":481.705,"sentiment":"neutral","sentiment_score":-0.0303734689950943},{"text":"Oh, no.","start":491.38,"end":492.04,"sentiment":"neutral","sentiment_score":-0.17013823240995407},{"text":"Yeah.","start":504.755,"end":505.155,"sentiment":"neutral","sentiment_score":-0.030722569674253464}],"sentiment":"neutral","sentiment_score":-0.026147381202983006,"num_words":14,"start":474.485,"end":505.155},{"sentences":[{"text":"Yeah.","start":505.155,"end":505.655,"sentiment":"neutral","sentiment_score":-0.04790383577346802},{"text":"Not a possession of it.","start":513.01,"end":514.55,"sentiment":"neutral","sentiment_score":-0.19318071901798248},{"text":"Yeah.","start":523.58496,"end":524.08496,"sentiment":"neutral","sentiment_score":-0.03356030955910683},{"text":"Oh, is that the name Casper?","start":524.225,"end":525.52496,"sentiment":"neutral","sentiment_score":-0.0280704228207469},{"text":"Oh, gosh.","start":548.255,"end":548.835,"sentiment":"neutral","sentiment_score":-0.021292819641530514}],"sentiment":"neutral","sentiment_score":-0.08389172777533531,"num_words":15,"start":505.155,"end":548.835},{"sentences":[{"text":"Classic.","start":550.97504,"end":551.47504,"sentiment":"neutral","sentiment_score":0.0037506818771362305},{"text":"And, Dana, with the NDIS properties, I know you said you're you're gonna try and get someone in there and then maybe sell it if you can't.","start":552.895,"end":559.51,"sentiment":"neutral","sentiment_score":-0.09080985013430042},{"text":"Normally, they're pretty good for, like, the rental returns on those because I think what the government kind of pitches in a bit as well.","start":560.05,"end":566.15,"sentiment":"neutral","sentiment_score":0.046494485903531314},{"text":"Yeah.","start":573.26495,"end":573.50494,"sentiment":"neutral","sentiment_score":0.25760558247566223},{"text":"Wow.","start":573.50494,"end":573.90497,"sentiment":"positive","sentiment_score":0.4074447751045227}],"sentiment":"neutral","sentiment_score":-0.011285504846918312,"num_words":55,"start":550.97504,"end":573.90497},{"sentences":[{"text":"Not bad.","start":573.90497,"end":574.56494,"sentiment":"positive","sentiment_score":0.38061217963695526},{"text":"Yeah.","start":587.68,"end":588.18,"sentiment":"neutral","sentiment_score":0.1712845414876938},{"text":"Oh, yeah.","start":615.405,"end":616.86505,"sentiment":"neutral","sentiment_score":0.0371603611856699},{"text":"No.","start":619.48505,"end":619.645,"sentiment":"neutral","sentiment_score":-0.05369241163134575},{"text":"You're alright.","start":619.645,"end":620.385,"sentiment":"neutral","sentiment_score":-0.032770189456641674}],"sentiment":"neutral","sentiment_score":0.11094960407353938,"num_words":8,"start":573.90497,"end":620.385},{"sentences":[{"text":"No.","start":634.38,"end":634.54,"sentiment":"neutral","sentiment_score":-0.031057048588991165},{"text":"You're right.","start":634.54,"end":635.27997,"sentiment":"neutral","sentiment_score":0.03269012225791812},{"text":"I was just noting down the sort of updating goals and things like that because, obviously, you've got to get through all the medical side of things, sort out what to do with the properties, and, obviously, a little bit of work to be done around the place as well, especially with the vehicles and so on.","start":635.74,"end":650.935,"sentiment":"neutral","sentiment_score":0.020961113159724494},{"text":"Anything else kind of major coming up in the next year or so?","start":651.15497,"end":653.88,"sentiment":"neutral","sentiment_score":-0.013984650946580447},{"text":"Yep.","start":663.88,"end":664.38,"sentiment":"neutral","sentiment_score":0.030356988310813904}],"sentiment":"neutral","sentiment_score":0.014563015838329857,"num_words":74,"start":634.38,"end":664.38},{"sentences":[{"text":"Yeah.","start":678.94995,"end":679.44995,"sentiment":"neutral","sentiment_score":0.01501776184886694},{"text":"No.","start":681.12994,"end":681.62994,"sentiment":"neutral","sentiment_score":-0.026788918301463127},{"text":"Totally fair.","start":683.30994,"end":685.99,"sentiment":"neutral","sentiment_score":0.08268667757511139},{"text":"Yeah.","start":687.67,"end":687.99,"sentiment":"neutral","sentiment_score":0.09286576509475708},{"text":"Right.","start":687.99,"end":688.49,"sentiment":"neutral","sentiment_score":0.14544959366321564}],"sentiment":"neutral","sentiment_score":0.06531959290926655,"num_words":6,"start":678.94995,"end":688.49},{"sentences":[{"text":"Yep.","start":722.675,"end":723.175,"sentiment":"neutral","sentiment_score":0.04333961755037308},{"text":"A bit of space, though.","start":723.23505,"end":724.53503,"sentiment":"neutral","sentiment_score":0.02021251730620861},{"text":"Yeah.","start":733.97,"end":734.37,"sentiment":"neutral","sentiment_score":-0.006460104137659073},{"text":"Right.","start":734.37,"end":734.87,"sentiment":"neutral","sentiment_score":-0.02579900063574314},{"text":"Yeah.","start":763.135,"end":763.635,"sentiment":"neutral","sentiment_score":-0.024534208700060844}],"sentiment":"neutral","sentiment_score":0.009734321178661453,"num_words":9,"start":722.675,"end":763.635},{"sentences":[{"text":"The I know the old defined benefit schemes used to sort of click on at age 55, but I don't believe you've got a separate account from back then, One of the old PSSAP or anything like that.","start":790.845,"end":803.53,"sentiment":"neutral","sentiment_score":-0.09345368031216295},{"text":"Uh-huh.","start":810.95,"end":811.45,"sentiment":"neutral","sentiment_score":-0.20933619141578672},{"text":"Gotcha.","start":840.515,"end":840.91504,"sentiment":"neutral","sentiment_score":-0.024470925331115723},{"text":"Gotcha.","start":840.91504,"end":841.235,"sentiment":"neutral","sentiment_score":-0.012244852259755136},{"text":"Do you know who it was before Australian Super?","start":841.235,"end":844.055,"sentiment":"neutral","sentiment_score":-0.011192351890106996}],"sentiment":"neutral","sentiment_score":-0.07796045975759626,"num_words":50,"start":790.845,"end":844.055},{"sentences":[{"text":"Okay.","start":848.13,"end":848.63,"sentiment":"neutral","sentiment_score":0.02149828150868416},{"text":"Aus post defined benefits.","start":848.69,"end":850.47003,"sentiment":"neutral","sentiment_score":0.039558665826916695},{"text":"So one of the things that we can look at because I've also got a lot of clients and myself that have, like, military super in the background and that sort of stuff that you basically can't even really touch until the fifties.","start":850.61005,"end":862.305,"sentiment":"neutral","sentiment_score":0.033443135036112265},{"text":"And then once you hit that fifties, you can kind of either access, roll it over, that kind of thing.","start":862.305,"end":867.605,"sentiment":"neutral","sentiment_score":0.03778679147362709},{"text":"So if there is a defined benefit portion still floating around there, it would actually be on your myGov account.","start":867.665,"end":872.70496,"sentiment":"neutral","sentiment_score":0.07712757419794798}],"sentiment":"neutral","sentiment_score":0.04450085300909863,"num_words":88,"start":848.13,"end":872.70496},{"sentences":[{"text":"It would list both your accounts on there.","start":872.70496,"end":874.83,"sentiment":"neutral","sentiment_score":0.06805245764553547},{"text":"Gotcha.","start":886.75,"end":887.25,"sentiment":"neutral","sentiment_score":-0.03037639707326889},{"text":"Yeah.","start":947.51495,"end":947.915,"sentiment":"neutral","sentiment_score":0.030826592817902565},{"text":"So when it comes to the super access, when I'm checking the the benefits, when they roll across from different funds, if they had unrestricted the funds, it actually carries across to the different super funds, but they haven't done that when they've gone between Australian Super Hub and so on.","start":947.915,"end":965.795,"sentiment":"neutral","sentiment_score":-0.030906004009439665},{"text":"They haven't unrestricted any portions of it.","start":965.795,"end":968.375,"sentiment":"neutral","sentiment_score":-0.1391914678471429}],"sentiment":"neutral","sentiment_score":-0.02949524444856626,"num_words":68,"start":872.70496,"end":968.375},{"sentences":[{"text":"So the only things that would be there is if there's another account floating on myGov that's been sitting there, locked away, defined benefit, or the TPD access as well.","start":968.435,"end":980.48,"sentiment":"neutral","sentiment_score":-0.04666954055428505},{"text":"Other than that, it'll be 60 plus.","start":981.82,"end":983.68,"sentiment":"neutral","sentiment_score":-0.02362067119351455},{"text":"So if you had a PSS account, there is a bit of a 55 access on those for the public sector guys, but I don't believe you would have had one.","start":984.14,"end":992.895,"sentiment":"neutral","sentiment_score":-0.051593561837029074},{"text":"Yeah.","start":1008.99,"end":1009.49,"sentiment":"neutral","sentiment_score":-0.12807726860046387},{"text":"And there's usually these painful little letters they give you where like, there's an an options letter where they give you, like, three or four options however long ago.","start":1009.62994,"end":1020.05,"sentiment":"neutral","sentiment_score":-0.18237419041066333}],"sentiment":"neutral","sentiment_score":-0.0875689808412322,"num_words":98,"start":968.435,"end":1020.05},{"sentences":[{"text":"And part of those was, oh, if you're 55, you can take this.","start":1020.495,"end":1023.455,"sentiment":"neutral","sentiment_score":-0.09948125395637292},{"text":"You can roll it across or leave it, and that would have been done yolks ago.","start":1023.455,"end":1027.955,"sentiment":"neutral","sentiment_score":-0.12003112467937171},{"text":"But if there's anything still floating there, it would be preserved for you.","start":1028.255,"end":1032.27,"sentiment":"neutral","sentiment_score":-0.1390807141478245},{"text":"Gotcha.","start":1040.03,"end":1040.53,"sentiment":"neutral","sentiment_score":-0.028072308748960495},{"text":"Gotcha.","start":1040.99,"end":1041.49,"sentiment":"neutral","sentiment_score":-0.04172150045633316}],"sentiment":"neutral","sentiment_score":-0.11571812248704108,"num_words":44,"start":1020.495,"end":1041.49},{"sentences":[{"text":"Yeah.","start":1043.63,"end":1044.13,"sentiment":"neutral","sentiment_score":0.004740511998534203},{"text":"Yeah.","start":1057.3401,"end":1057.8401,"sentiment":"neutral","sentiment_score":0.013160759583115578},{"text":"Yeah.","start":1075.4349,"end":1075.9349,"sentiment":"neutral","sentiment_score":0.02441026456654072},{"text":"Yeah.","start":1114.32,"end":1114.6399,"sentiment":"neutral","sentiment_score":-0.10509615391492844},{"text":"For hardship and all that kind of thing.","start":1114.6399,"end":1117.38,"sentiment":"negative","sentiment_score":-0.3435649313032627}],"sentiment":"neutral","sentiment_score":-0.23427533901606998,"num_words":12,"start":1043.63,"end":1117.38},{"sentences":[{"text":"Yeah.","start":1148.865,"end":1149.265,"sentiment":"neutral","sentiment_score":-0.004892036318778992},{"text":"And if it does sort of get across the line, like I said, we can convert things into like, if they do class you as TPD, you can unlock the entire super insurance portion together.","start":1149.265,"end":1160.7,"sentiment":"neutral","sentiment_score":0.032826635933348114},{"text":"And then, basically, you can convert it into essentially a pension.","start":1161.0,"end":1164.12,"sentiment":"neutral","sentiment_score":0.06258680840784853},{"text":"So you can start drawing down an income out of it, lump sums when you need to.","start":1164.12,"end":1168.36,"sentiment":"neutral","sentiment_score":0.04520201562520336},{"text":"So I'll kind of put a flag on your account that if that kind of goes through and they do you know, the doctors do tick off on that, we can look at applying TPD status and then the old uplift strategy to reduce the taxes.","start":1168.36,"end":1181.105,"sentiment":"neutral","sentiment_score":0.02571621555430086}],"sentiment":"neutral","sentiment_score":0.03439886631782759,"num_words":110,"start":1148.865,"end":1181.105},{"sentences":[{"text":"Cool.","start":1183.52,"end":1184.02,"sentiment":"positive","sentiment_score":0.5489691495895386},{"text":"In the meantime, do you have that email that I sent through to you?","start":1184.3201,"end":1187.22,"sentiment":"neutral","sentiment_score":0.10126126956726823},{"text":"I want to just have a little looky at the once you hit, yeah, if you hit that button, it'll bring up the documents to look through first, and you should be able to kind of have a scroll through and a click through of the documents with me.","start":1188.3201,"end":1202.745,"sentiment":"neutral","sentiment_score":0.0825948515450772},{"text":"And just while you're opening that up, just estate planning wise, I know there was a bit of a mention that you were looking to possibly put, like, a will in place and things like that.","start":1204.885,"end":1213.38,"sentiment":"neutral","sentiment_score":-0.03327927697036001},{"text":"I'm just wondering if that's still on the cards.","start":1213.38,"end":1216.12,"sentiment":"neutral","sentiment_score":-0.023762516884340182}],"sentiment":"neutral","sentiment_score":0.042218880975670225,"num_words":109,"start":1183.52,"end":1216.12},{"sentences":[{"text":"Beneficiary.","start":1220.275,"end":1220.775,"sentiment":"neutral","sentiment_score":-0.19201931357383728},{"text":"Yeah.","start":1221.155,"end":1221.655,"sentiment":"neutral","sentiment_score":-0.094481959939003},{"text":"No.","start":1225.555,"end":1225.715,"sentiment":"neutral","sentiment_score":-0.07929719239473343},{"text":"You're right.","start":1225.715,"end":1226.375,"sentiment":"neutral","sentiment_score":-0.01705249957740307},{"text":"Was there someone in particular that we were trying to nominate for the beneficiaries?","start":1230.675,"end":1234.455,"sentiment":"neutral","sentiment_score":-0.02193396378840719}],"sentiment":"neutral","sentiment_score":-0.03720941884737266,"num_words":19,"start":1220.275,"end":1234.455},{"sentences":[{"text":"Yep.","start":1237.98,"end":1238.48,"sentiment":"neutral","sentiment_score":0.032540686428546906},{"text":"Yeah.","start":1280.955,"end":1281.455,"sentiment":"neutral","sentiment_score":0.05915061384439469},{"text":"Perfect.","start":1297.855,"end":1298.255,"sentiment":"neutral","sentiment_score":0.15122786164283752},{"text":"So what you've got to do in that case is we definitely need to get the will sorted because the direct nominations you've got to do, you know, financial dependence, spouse, children.","start":1298.255,"end":1308.035,"sentiment":"neutral","sentiment_score":0.0027027237811125815},{"text":"But if we nominate your estate, which is your legal personal representative, the super can be directed to your name with all your other assets.","start":1308.3351,"end":1317.83,"sentiment":"neutral","sentiment_score":0.1321959289908409}],"sentiment":"neutral","sentiment_score":0.06057174246137341,"num_words":60,"start":1237.98,"end":1317.83},{"sentences":[{"text":"And then through the will, you can sort of space out who gets what through there.","start":1317.89,"end":1322.63,"sentiment":"neutral","sentiment_score":0.06960457353852689},{"text":"So what you should do there is that's called a testamentary trust will where the will kind of creates a trust fund, and then you can be really specific about who gets what at certain times.","start":1334.465,"end":1345.5599,"sentiment":"neutral","sentiment_score":0.09220522952576478},{"text":"Is it income out to them?","start":1345.5599,"end":1347.24,"sentiment":"neutral","sentiment_score":0.04009394037226836},{"text":"Is it a lump sum in a certain period?","start":1347.24,"end":1349.26,"sentiment":"neutral","sentiment_score":0.036997825735145144},{"text":"So you can be much more specific if you can combine the will with, like, an attached trust.","start":1349.32,"end":1354.7799,"sentiment":"neutral","sentiment_score":0.06618126171330611}],"sentiment":"neutral","sentiment_score":0.07291609675568693,"num_words":85,"start":1317.89,"end":1354.7799},{"sentences":[{"text":"Now those are a tiny bit more expensive to put in place, and the government might be changing some of the tax rules.","start":1358.4349,"end":1365.235,"sentiment":"neutral","sentiment_score":-0.17109348236218744},{"text":"I know they're hitting trust funds quite a lot.","start":1365.235,"end":1367.575,"sentiment":"neutral","sentiment_score":-0.02298319236271911},{"text":"Whether they impact testamentary trusts or not is kind of like I'm still keeping an eye on that.","start":1367.89,"end":1373.03,"sentiment":"neutral","sentiment_score":-0.018147537759634562},{"text":"But your best bet in your situation is just have that complimentary consultation with a lawyer and say, hey.","start":1373.25,"end":1379.1699,"sentiment":"neutral","sentiment_score":0.22809112817049026},{"text":"Look.","start":1379.1699,"end":1379.65,"sentiment":"neutral","sentiment_score":0.21638822555541992}],"sentiment":"neutral","sentiment_score":0.0011637879360932861,"num_words":70,"start":1358.4349,"end":1379.65},{"sentences":[{"text":"This is what I wanna do with my assets and my super.","start":1379.65,"end":1382.47,"sentiment":"neutral","sentiment_score":0.1858000469704469},{"text":"Also thinking about a testamentary trust.","start":1383.465,"end":1385.565,"sentiment":"neutral","sentiment_score":0.06874568201601505},{"text":"Is it still gonna be worth it?","start":1385.785,"end":1387.145,"sentiment":"neutral","sentiment_score":0.10698063139404569},{"text":"Are they gonna impact it?","start":1387.145,"end":1388.585,"sentiment":"neutral","sentiment_score":0.025032759457826615},{"text":"And then just go from there.","start":1388.585,"end":1390.045,"sentiment":"neutral","sentiment_score":0.04663894263406595}],"sentiment":"neutral","sentiment_score":0.10544268134981394,"num_words":36,"start":1379.65,"end":1390.045},{"sentences":[{"text":"So the one question I've got for you on the beneficiaries is if we do nominate your estate, it's really important that the will gets put in place because then what happens is all of your funds go to your estate.","start":1399.88,"end":1412.5651,"sentiment":"neutral","sentiment_score":0.14762009843820478},{"text":"If there's no will, then it's all win test state, and everyone's gonna do the whole court thing and all the rest of it.","start":1412.5651,"end":1417.605,"sentiment":"neutral","sentiment_score":0.08231358835473657},{"text":"So I usually prefer to put in place a beneficiary after the will's in place.","start":1417.605,"end":1423.145,"sentiment":"neutral","sentiment_score":0.17977301081021627},{"text":"I can do it beforehand.","start":1423.525,"end":1424.5851,"sentiment":"neutral","sentiment_score":0.18828803896903992},{"text":"No problems at all.","start":1424.9651,"end":1426.265,"sentiment":"neutral","sentiment_score":0.1672234907746315}],"sentiment":"neutral","sentiment_score":0.13859415142221398,"num_words":89,"start":1399.88,"end":1426.265},{"sentences":[{"text":"But if it doesn't get put in place, then all of a sudden, there is that risk that it gets tied up.","start":1426.46,"end":1431.76,"sentiment":"neutral","sentiment_score":-0.2465210028670051},{"text":"Yeah.","start":1434.06,"end":1434.3,"sentiment":"neutral","sentiment_score":0.14394912123680115},{"text":"So I might just put a flag on there to kind of revisit it with you.","start":1434.3,"end":1438.4,"sentiment":"neutral","sentiment_score":0.11404612474143505},{"text":"That way we don't send you forms that expire and and things like that.","start":1439.705,"end":1443.645,"sentiment":"neutral","sentiment_score":0.056384562115584104},{"text":"Cool.","start":1445.145,"end":1445.645,"sentiment":"positive","sentiment_score":0.6725906729698181}],"sentiment":"neutral","sentiment_score":-0.03690371117382138,"num_words":54,"start":1426.46,"end":1445.645},{"sentences":[{"text":"Easy question as well.","start":1446.745,"end":1447.9451,"sentiment":"positive","sentiment_score":0.6240494698286057},{"text":"So when it comes to those documents there, do you have the first one open when you hit that button?","start":1447.9451,"end":1453.9501,"sentiment":"neutral","sentiment_score":0.06672200849279761},{"text":"Just wondering if it's the summary.","start":1454.01,"end":1455.55,"sentiment":"neutral","sentiment_score":0.027382400973389547},{"text":"Yeah.","start":1461.4501,"end":1461.9501,"sentiment":"neutral","sentiment_score":0.03192291408777237},{"text":"So, obviously, given the health issues, we need to keep that insurance in place for potential claims and whatnot.","start":1463.13,"end":1468.855,"sentiment":"neutral","sentiment_score":-0.05812987508742433}],"sentiment":"neutral","sentiment_score":0.058447754848748444,"num_words":50,"start":1446.745,"end":1468.855},{"sentences":[{"text":"Okay.","start":1469.235,"end":1469.735,"sentiment":"neutral","sentiment_score":0.07214199751615524},{"text":"Just bear in mind that there's another anniversary in August, so they'll deduct a premium in August.","start":1469.7949,"end":1474.375,"sentiment":"neutral","sentiment_score":-0.007260826690232053},{"text":"And they do, you know, pro rata refunds and things like that.","start":1474.6749,"end":1478.9149,"sentiment":"neutral","sentiment_score":0.15017256078620753},{"text":"So I just wanted to just double check.","start":1478.9149,"end":1481.12,"sentiment":"neutral","sentiment_score":0.23182242922484875},{"text":"We'll keep it all going.","start":1481.12,"end":1482.2599,"sentiment":"positive","sentiment_score":0.4049520492553711}],"sentiment":"neutral","sentiment_score":0.13093298496028713,"num_words":43,"start":1469.235,"end":1482.2599},{"sentences":[{"text":"If the doctors give you all the okays and can claim the TPD, then we'll obviously help you through the claims and advice process.","start":1483.36,"end":1490.1,"sentiment":"neutral","sentiment_score":0.2621410811940829},{"text":"Cool.","start":1492.32,"end":1492.82,"sentiment":"positive","sentiment_score":0.3835585713386536},{"text":"When it comes to the super, so there's a five fifty sitting there at the moment.","start":1493.2,"end":1497.245,"sentiment":"neutral","sentiment_score":0.11246229521930218},{"text":"Can you have a look at the next document?","start":1497.5449,"end":1499.345,"sentiment":"neutral","sentiment_score":0.025307922727531858},{"text":"I don't know if there's a a button to click next document or if you can see all of them on the side.","start":1499.345,"end":1503.465,"sentiment":"neutral","sentiment_score":-0.013296469479151394}],"sentiment":"neutral","sentiment_score":0.11501772260318881,"num_words":73,"start":1483.36,"end":1503.465},{"sentences":[{"text":"Yep.","start":1503.465,"end":1503.965,"sentiment":"neutral","sentiment_score":0.07035200297832489},{"text":"So just having a quick look at the performance report just briefly with me.","start":1505.225,"end":1508.91,"sentiment":"neutral","sentiment_score":0.13476590386458806},{"text":"Can you see that big blue table with a smattering of figures all over it?","start":1510.91,"end":1515.49,"sentiment":"neutral","sentiment_score":0.11390096222360929},{"text":"Yep.","start":1518.91,"end":1519.31,"sentiment":"neutral","sentiment_score":0.043291833251714706},{"text":"So what you wanna look at, left hand side is all the names of each option we've got you in, and the right hand side is the percentage return of each option.","start":1519.31,"end":1527.9349,"sentiment":"neutral","sentiment_score":0.07900964125292376}],"sentiment":"neutral","sentiment_score":0.09900300704415828,"num_words":63,"start":1503.465,"end":1527.9349},{"sentences":[{"text":"Now the only one I wanna flag is the one in brackets at the top right, the Benelong one that's bracketed 16.","start":1530.475,"end":1535.855,"sentiment":"neutral","sentiment_score":0.025762627409263092},{"text":"Can you make out those figures, or is it a bit blurry?","start":1539.97,"end":1542.47,"sentiment":"neutral","sentiment_score":0.010467026033438742},{"text":"And that's on the very right hand side, the percentage numbers.","start":1547.49,"end":1550.5499,"sentiment":"neutral","sentiment_score":0.01969691433689811},{"text":"Yeah.","start":1554.625,"end":1554.785,"sentiment":"neutral","sentiment_score":0.034372728317976},{"text":"And then keep going a bit more to the right there.","start":1554.785,"end":1556.625,"sentiment":"neutral","sentiment_score":0.04363416067578576}],"sentiment":"neutral","sentiment_score":0.024971871383553536,"num_words":57,"start":1530.475,"end":1556.625},{"sentences":[{"text":"You should see IRR, annualized note three, and it's got a percentage there, 16 point six two.","start":1556.625,"end":1564.885,"sentiment":"neutral","sentiment_score":0.03737184777855873},{"text":"Yep.","start":1566.4199,"end":1566.82,"sentiment":"neutral","sentiment_score":0.1227593868970871},{"text":"So everything below that, you've got 19%, five, nineteen, a 100% for your electric vehicles, 14 for your gold.","start":1566.82,"end":1574.5,"sentiment":"neutral","sentiment_score":0.13954542381198784},{"text":"Everything's done really well.","start":1574.5,"end":1575.78,"sentiment":"positive","sentiment_score":0.6188744306564331},{"text":"That one Australian shares option has dropped a bit, So that's one I've gotta put a bit of a flag onto.","start":1575.78,"end":1580.935,"sentiment":"neutral","sentiment_score":0.0070690687391020005}],"sentiment":"neutral","sentiment_score":0.09731277447914885,"num_words":62,"start":1556.625,"end":1580.935},{"sentences":[{"text":"And everything else has kind of shot the lights out, which is brilliant.","start":1581.635,"end":1585.655,"sentiment":"neutral","sentiment_score":0.08017671007949573},{"text":"No.","start":1591.77,"end":1592.01,"sentiment":"neutral","sentiment_score":-0.030848590657114983},{"text":"We usually just use a bit of gold as the alternative at the moment.","start":1592.01,"end":1595.39,"sentiment":"neutral","sentiment_score":-0.019896910791950568},{"text":"They pretty much track pretty close together.","start":1596.01,"end":1597.9501,"sentiment":"neutral","sentiment_score":0.03253157676330635},{"text":"Yeah.","start":1608.745,"end":1609.065,"sentiment":"neutral","sentiment_score":0.00008947588503360748}],"sentiment":"neutral","sentiment_score":0.026686177847699985,"num_words":36,"start":1581.635,"end":1609.065},{"sentences":[{"text":"We usually keep that as the alternatives aren't too large in the portfolio.","start":1609.065,"end":1613.865,"sentiment":"neutral","sentiment_score":-0.020217466383026197},{"text":"It's usually like a five to seven.","start":1613.865,"end":1615.47,"sentiment":"neutral","sentiment_score":-0.01781687991959708},{"text":"We don't usually go a bit more than that when it comes to retirement savings just because it jumped up a 160%, then it crashed 40%, and it's kind of all over the shop.","start":1615.5499,"end":1623.95,"sentiment":"neutral","sentiment_score":-0.04795275140991982},{"text":"But it's a brilliant little alternative to keep alongside there.","start":1623.95,"end":1626.99,"sentiment":"positive","sentiment_score":0.5548523038625717},{"text":"It's really helped out.","start":1626.99,"end":1628.21,"sentiment":"positive","sentiment_score":0.6677999645471573}],"sentiment":"neutral","sentiment_score":0.09120270774206694,"num_words":68,"start":1609.065,"end":1628.21},{"sentences":[{"text":"If you go on the next one, there's a one line table on the next page.","start":1629.9751,"end":1634.795,"sentiment":"neutral","sentiment_score":0.15484652062878013},{"text":"On the very right hand side, it kinda gives you your full super return in one figure for everything put together.","start":1634.935,"end":1641.3551,"sentiment":"neutral","sentiment_score":0.23277115041301363},{"text":"So 12 and a half percent after fees, well above the 10% benchmark that we're kind of actually.","start":1642.14,"end":1648.0,"sentiment":"neutral","sentiment_score":0.2195164892408583},{"text":"Because you're in balanced growth, the benchmark's about seven or 8%, and it's almost double that.","start":1648.4601,"end":1653.42,"sentiment":"positive","sentiment_score":0.4050887506455183},{"text":"So quite a good return despite, you know, markets dropping in March and so on.","start":1653.42,"end":1658.955,"sentiment":"positive","sentiment_score":0.4015992840131124}],"sentiment":"neutral","sentiment_score":0.27700516936737435,"num_words":86,"start":1629.9751,"end":1658.955},{"sentences":[{"text":"So double digits is exactly what we wanted for this year.","start":1659.095,"end":1662.635,"sentiment":"positive","sentiment_score":0.6477805999192324},{"text":"Now risk level wise, so I'm definitely gonna put a flag on that bet along option because if that doesn't pick up its feet after a period of time, I'm probably gonna have to switch that one out.","start":1664.0549,"end":1672.8301,"sentiment":"neutral","sentiment_score":-0.09619784051258314},{"text":"But overall, the portfolio is kind of doing its thing.","start":1672.89,"end":1675.6901,"sentiment":"neutral","sentiment_score":0.16535915955901145},{"text":"Seven out of eight of them are doing fantastic.","start":1675.6901,"end":1677.71,"sentiment":"neutral","sentiment_score":0.3147003050479624},{"text":"One of them I've got a flag on, but overall, we're hitting it.","start":1678.01,"end":1682.1901,"sentiment":"neutral","sentiment_score":0.17088568325226122}],"sentiment":"neutral","sentiment_score":0.12564786275227866,"num_words":81,"start":1659.095,"end":1682.1901},{"sentences":[{"text":"Risk levels, though.","start":1683.765,"end":1684.885,"sentiment":"neutral","sentiment_score":-0.12864358723163605},{"text":"So if we are looking at potentially getting that TPD status and kind of starting to, you know, put the insurance in, live off the funds, we've got to be careful not to have it too risky because you don't wanna put all the insurance in and then the market crashes and you lose half of it, especially when you've gotta live off of it.","start":1684.885,"end":1703.29,"sentiment":"neutral","sentiment_score":-0.14723214684770658},{"text":"You know what I mean?","start":1703.29,"end":1704.3501,"sentiment":"neutral","sentiment_score":-0.0636211208999157},{"text":"So you're currently in a I would describe it as the balance growth is kinda like a 3.5 out of five.","start":1705.6901,"end":1712.985,"sentiment":"neutral","sentiment_score":0.01566993875340337},{"text":"It's kind of just above medium.","start":1713.285,"end":1714.985,"sentiment":"neutral","sentiment_score":0.06548528869946797}],"sentiment":"neutral","sentiment_score":-0.09552145465277136,"num_words":100,"start":1683.765,"end":1714.985},{"sentences":[{"text":"It's not high risk.","start":1715.365,"end":1716.245,"sentiment":"neutral","sentiment_score":-0.051151972729712725},{"text":"It's not growth.","start":1716.245,"end":1716.885,"sentiment":"neutral","sentiment_score":-0.04804611951112747},{"text":"It's not high growth, but it's kind of medium risk at the moment.","start":1716.885,"end":1719.9249,"sentiment":"neutral","sentiment_score":-0.0436886428640439},{"text":"Medium risk, medium growth.","start":1719.9249,"end":1721.385,"sentiment":"neutral","sentiment_score":0.00644344836473465},{"text":"That's pretty good when you're in the fifties, and you've still got that kind of ten years to retirement, and we slowly reduce the risk from there.","start":1721.845,"end":1730.4401,"sentiment":"neutral","sentiment_score":0.1660417595671283}],"sentiment":"neutral","sentiment_score":0.07043534696248233,"num_words":51,"start":1715.365,"end":1730.4401},{"sentences":[{"text":"But if we do do TPD claims advice, we might look at dropping that a little bit as well, The risk level down.","start":1730.58,"end":1738.4551,"sentiment":"neutral","sentiment_score":-0.025109842338639755},{"text":"Yep.","start":1740.515,"end":1740.995,"sentiment":"neutral","sentiment_score":0.06333291530609131},{"text":"Now I wanted to just double check with you for the time being, though.","start":1740.995,"end":1743.795,"sentiment":"neutral","sentiment_score":-0.004010128123419625},{"text":"So the current balance growth sits at about 75% growth assets, and a quarter of it, 25% sits in the safer side of things.","start":1743.795,"end":1752.0399,"sentiment":"neutral","sentiment_score":0.3056666310876608},{"text":"And that's how you can get your medium risk.","start":1752.1,"end":1754.2,"sentiment":"positive","sentiment_score":0.3590996828344133}],"sentiment":"neutral","sentiment_score":0.14081071886483212,"num_words":71,"start":1730.58,"end":1754.2},{"sentences":[{"text":"And then we usually increase and decrease it by 10% at a time.","start":1754.4199,"end":1758.52,"sentiment":"neutral","sentiment_score":0.0968533161167915},{"text":"At the moment, it's kind of jumping up and down.","start":1759.5399,"end":1764.005,"sentiment":"neutral","sentiment_score":0.08552285954356194},{"text":"Well, because you've got half $1,000,000, your percentage returns can have a big impact on the dollars.","start":1764.305,"end":1770.005,"sentiment":"positive","sentiment_score":0.3565882286604713},{"text":"And so I'll give you a quick example.","start":1770.545,"end":1772.065,"sentiment":"neutral","sentiment_score":0.12797372695058584},{"text":"You let me know if you're comfortable with this level of, I guess, volatility.","start":1772.065,"end":1775.445,"sentiment":"neutral","sentiment_score":0.07047368719109467}],"sentiment":"neutral","sentiment_score":0.16430230691067635,"num_words":62,"start":1754.4199,"end":1775.445},{"sentences":[{"text":"So twelve months ago, you were sitting at four eighty four.","start":1777.7799,"end":1782.2799,"sentiment":"neutral","sentiment_score":0.00931714398955757},{"text":"You're now sitting at five forty seven.","start":1782.34,"end":1784.6,"sentiment":"neutral","sentiment_score":0.04291148563580854},{"text":"So quite a big jump up, but the drop that I'm using as an example here was on the March 3.","start":1785.3799,"end":1792.2451,"sentiment":"neutral","sentiment_score":-0.0702323480730965},{"text":"It was $5.45.","start":1792.545,"end":1794.085,"sentiment":"neutral","sentiment_score":-0.07897350192070007},{"text":"It went down to $5.12 and then back up to $5.50.","start":1794.385,"end":1797.925,"sentiment":"neutral","sentiment_score":-0.09652220288460905}],"sentiment":"neutral","sentiment_score":-0.044729718182868555,"num_words":53,"start":1777.7799,"end":1797.925},{"sentences":[{"text":"So what we're talking about there, $5.45 down to $5.12, it can kind of jump up and down $30 depending on if it's a good year in the market or a bad year in the market.","start":1798.705,"end":1808.98,"sentiment":"neutral","sentiment_score":-0.0767691861320701},{"text":"So percentage wise, it's kind of like a 5% volatility up or down.","start":1813.36,"end":1818.285,"sentiment":"neutral","sentiment_score":0.0550008682677379},{"text":"It's not like your your high growth where you're losing or gaining a third of your super in a single year where it crashes that much and you're losing $200 or anything like that.","start":1818.365,"end":1828.145,"sentiment":"neutral","sentiment_score":-0.15342746740754912},{"text":"How's that sounding for you?","start":1829.165,"end":1830.285,"sentiment":"neutral","sentiment_score":0.11123753041028976},{"text":"Does it sound okay?","start":1830.285,"end":1831.3451,"sentiment":"neutral","sentiment_score":0.09633271396160126}],"sentiment":"neutral","sentiment_score":-0.06873581301339943,"num_words":92,"start":1798.705,"end":1831.3451},{"sentences":[{"text":"Cool.","start":1834.7999,"end":1835.12,"sentiment":"neutral","sentiment_score":0.2662408947944641},{"text":"And are you still kind of focused on getting a bit of growth out of it still?","start":1835.12,"end":1838.8999,"sentiment":"neutral","sentiment_score":0.07496365948634989},{"text":"Yeah.","start":1841.12,"end":1841.44,"sentiment":"neutral","sentiment_score":-0.009712783619761469},{"text":"Just trying to still increase it.","start":1841.44,"end":1843.2999,"sentiment":"neutral","sentiment_score":-0.005732796465357144},{"text":"Yep.","start":1850.735,"end":1851.235,"sentiment":"neutral","sentiment_score":-0.0751422792673111}],"sentiment":"neutral","sentiment_score":0.05466812555319988,"num_words":26,"start":1834.7999,"end":1851.235},{"sentences":[{"text":"Yeah.","start":1858.11,"end":1858.61,"sentiment":"neutral","sentiment_score":-0.01341698318719864},{"text":"Yeah.","start":1878.445,"end":1878.6849,"sentiment":"neutral","sentiment_score":0.07453075051307678},{"text":"That's right.","start":1878.6849,"end":1879.325,"sentiment":"neutral","sentiment_score":0.1453102044761181},{"text":"So what I'm kind of looking at is going, okay.","start":1879.325,"end":1881.585,"sentiment":"neutral","sentiment_score":0.10987071543931962},{"text":"Given what happened in the stock market in March when the fuel crisis kicked in, we need to make sure that how much it can go up and down as a whole is a comfortable level.","start":1881.83,"end":1892.49,"sentiment":"neutral","sentiment_score":0.10637815451870362}],"sentiment":"neutral","sentiment_score":0.10560109786689281,"num_words":50,"start":1858.11,"end":1892.49},{"sentences":[{"text":"So what I'm sort of saying is you're you're probably looking at a bit of, like, a five to 10% up and down as opposed to that twenty, thirty for the higher risk ones.","start":1892.87,"end":1901.595,"sentiment":"neutral","sentiment_score":-0.002886806888615384},{"text":"If that's too risky, we can kind of pair it down more.","start":1901.815,"end":1905.0349,"sentiment":"neutral","sentiment_score":-0.16315700796743235},{"text":"But if we're still trying to grow it, the medium level might be okay.","start":1905.1749,"end":1908.6349,"sentiment":"neutral","sentiment_score":-0.04639571984963758},{"text":"Yep.","start":1915.26,"end":1915.66,"sentiment":"neutral","sentiment_score":0.11727195233106612},{"text":"Now would you like what I'm sort of thinking is when we do the annual reviews, because you're going through this process at the moment, should I kind of pencil in for a bit of a catch up maybe in six months' time?","start":1915.66,"end":1927.545,"sentiment":"neutral","sentiment_score":0.04503070365984079}],"sentiment":"neutral","sentiment_score":-0.006269071134738624,"num_words":104,"start":1892.87,"end":1927.545},{"sentences":[{"text":"Yep.","start":1928.885,"end":1929.2051,"sentiment":"neutral","sentiment_score":0.14175990223884585},{"text":"So that way, we can double check the risk level still, double check how you're going with the health side of things.","start":1929.2051,"end":1934.405,"sentiment":"neutral","sentiment_score":0.09961248019879515},{"text":"And then if we need to adjust, you know, if Benelung still hasn't picked up then, we can look at changing it.","start":1934.405,"end":1938.69,"sentiment":"neutral","sentiment_score":0.00166156989606944},{"text":"And if the risk needs to be tweaked, we can kind of deal with that then as well.","start":1938.9299,"end":1942.95,"sentiment":"neutral","sentiment_score":-0.0001272401875919766},{"text":"Cool.","start":1944.85,"end":1945.35,"sentiment":"neutral","sentiment_score":0.3017495274543762}],"sentiment":"neutral","sentiment_score":0.04170700325630605,"num_words":64,"start":1928.885,"end":1945.35},{"sentences":[{"text":"Okay.","start":1945.4099,"end":1945.9099,"sentiment":"neutral","sentiment_score":0.2758858799934387},{"text":"So I'm gonna put a few notes on the account for a bit of a catch up around November.","start":1946.0499,"end":1951.11,"sentiment":"neutral","sentiment_score":0.24874107539653778},{"text":"And if anything happens in between, you know, massive success with the doctors, and just give us a buzz, and we can accelerate things.","start":1951.785,"end":1958.925,"sentiment":"positive","sentiment_score":0.37066598050296307},{"text":"But if not, we'll touch base with you.","start":1958.985,"end":1961.0851,"sentiment":"neutral","sentiment_score":0.17940298281610012},{"text":"Cool.","start":1964.1201,"end":1964.52,"sentiment":"neutral","sentiment_score":0.14347988367080688}],"sentiment":"neutral","sentiment_score":0.2920123319018562,"num_words":53,"start":1945.4099,"end":1964.52},{"sentences":[{"text":"So if you click through from the asset performance, what you should see actually, the next one might be the financial portfolio report, big big blue one.","start":1964.52,"end":1974.4601,"sentiment":"neutral","sentiment_score":0.05773880760426874},{"text":"That's just a bit more visual for you.","start":1974.6001,"end":1976.445,"sentiment":"neutral","sentiment_score":0.33236938901245594},{"text":"So it's got some really cool graphs in there.","start":1976.5249,"end":1978.125,"sentiment":"positive","sentiment_score":0.7180050280359056},{"text":"It just kinda shows you how the super has been going up and down.","start":1978.125,"end":1980.945,"sentiment":"positive","sentiment_score":0.39014922082424164},{"text":"The growth level splits it up, bit more graphics and pie charts and things like that.","start":1981.1649,"end":1986.1449,"sentiment":"neutral","sentiment_score":0.23607715871185064}],"sentiment":"neutral","sentiment_score":0.2691793486576628,"num_words":74,"start":1964.52,"end":1986.1449},{"sentences":[{"text":"Gives you some nice returns, percentages, all that kind of thing there.","start":1986.7649,"end":1991.91,"sentiment":"positive","sentiment_score":0.45140793174505234},{"text":"The next document is your certificate of currency for Clearview.","start":1992.77,"end":1996.07,"sentiment":"neutral","sentiment_score":0.09360497780144214},{"text":"So just saying, hey.","start":1996.2899,"end":1997.33,"sentiment":"neutral","sentiment_score":0.05985688231885433},{"text":"Policy is still in force.","start":1997.33,"end":1998.71,"sentiment":"neutral","sentiment_score":0.06084954664111138},{"text":"Anniversary is the August 24, and this is the cover that you've got in place.","start":1999.01,"end":2003.9451,"sentiment":"neutral","sentiment_score":0.03939824551343918}],"sentiment":"neutral","sentiment_score":0.16277378052473068,"num_words":46,"start":1986.7649,"end":2003.9451},{"sentences":[{"text":"Yeah.","start":2012.0851,"end":2012.405,"sentiment":"neutral","sentiment_score":-0.029760099947452545},{"text":"Further down.","start":2012.405,"end":2013.045,"sentiment":"neutral","sentiment_score":-0.02986227720975876},{"text":"So when you go past sorry.","start":2013.045,"end":2015.64,"sentiment":"neutral","sentiment_score":-0.007990420795977116},{"text":"Let me just scroll the way you're up to asset allocation.","start":2015.64,"end":2018.06,"sentiment":"neutral","sentiment_score":0.004264662846584211},{"text":"You'll go performance, valuation for two pages, another investment performance summary, and then definitions and a thank you at the bottom from hub.","start":2018.4401,"end":2028.765,"sentiment":"neutral","sentiment_score":0.14162910300428452}],"sentiment":"neutral","sentiment_score":0.07365008095972413,"num_words":43,"start":2012.0851,"end":2028.765},{"sentences":[{"text":"After that, you'll have a nice pink document with your ClearView certificate.","start":2030.125,"end":2034.305,"sentiment":"neutral","sentiment_score":0.21204804877440134},{"text":"Yep.","start":2036.205,"end":2036.605,"sentiment":"neutral","sentiment_score":0.08290338516235352},{"text":"That's the one.","start":2036.605,"end":2037.405,"sentiment":"neutral","sentiment_score":0.12160732845465343},{"text":"So that's the one that's just showing that it is enforced.","start":2037.405,"end":2039.985,"sentiment":"neutral","sentiment_score":0.14126758006486026},{"text":"If we need to claim on it, we've got policy numbers.","start":2040.045,"end":2042.125,"sentiment":"neutral","sentiment_score":0.14248962023041464}],"sentiment":"neutral","sentiment_score":0.1608850305017672,"num_words":38,"start":2030.125,"end":2042.125},{"sentences":[{"text":"We've got details.","start":2042.125,"end":2043.025,"sentiment":"neutral","sentiment_score":0.16079341868559519},{"text":"All that sort of stuff's ready to go.","start":2044.3099,"end":2046.15,"sentiment":"neutral","sentiment_score":0.2772840578109026},{"text":"And like I said, I believe the team has posted out a claims pack.","start":2046.15,"end":2050.15,"sentiment":"neutral","sentiment_score":0.07229975291660853},{"text":"So if all the doctors I might double check that too because I think Caden may have posted one out yesterday, and I'm just gonna double check to see where he sent it.","start":2050.15,"end":2069.46,"sentiment":"neutral","sentiment_score":-0.05319872817419695},{"text":"Yeah.","start":2084.0352,"end":2084.355,"sentiment":"neutral","sentiment_score":0.16588802635669708}],"sentiment":"neutral","sentiment_score":0.03598608908448684,"num_words":59,"start":2042.125,"end":2084.355},{"sentences":[{"text":"Yep.","start":2084.355,"end":2084.675,"sentiment":"neutral","sentiment_score":0.19311416149139404},{"text":"And I do have the update where he's updated the address before you sent it, which is good.","start":2084.675,"end":2089.2551,"sentiment":"positive","sentiment_score":0.345955158273379},{"text":"So keep an eye out for that one this week.","start":2089.5552,"end":2092.455,"sentiment":"positive","sentiment_score":0.3751631140708923},{"text":"Alrighty.","start":2094.53,"end":2095.03,"sentiment":"neutral","sentiment_score":0.20658685266971588},{"text":"Yes.","start":2099.25,"end":2099.75,"sentiment":"neutral","sentiment_score":0.07861325144767761}],"sentiment":"positive","sentiment_score":0.3373270404915656,"num_words":31,"start":2084.355,"end":2099.75},{"sentences":[{"text":"So for us, that's on the next one.","start":2115.7449,"end":2117.9248,"sentiment":"neutral","sentiment_score":0.03426034050062299},{"text":"So if you go down, I believe you're on the standard 1.65%, and you're just about to hit our cap.","start":2117.9849,"end":2126.06,"sentiment":"neutral","sentiment_score":0.030025498289614917},{"text":"So we cap our fees when you hit 600,000, and it's one point 65%.","start":2126.36,"end":2131.34,"sentiment":"neutral","sentiment_score":0.04249445309064218},{"text":"So all the figures we've gone over today, that's net returns, which is after fees.","start":2131.56,"end":2137.025,"sentiment":"neutral","sentiment_score":0.09601954569419226},{"text":"I have to make sure that after all the fees, taxes, and premiums come out, is it still actually growing?","start":2137.645,"end":2144.065,"sentiment":"neutral","sentiment_score":0.02440402451902628}],"sentiment":"neutral","sentiment_score":0.04412842479038548,"num_words":77,"start":2115.7449,"end":2144.065},{"sentences":[{"text":"Right.","start":2148.4602,"end":2148.86,"sentiment":"neutral","sentiment_score":0.09509579837322236},{"text":"Now when it comes through to the TPD claims sort of thing, so processing everything in the claims assistance, that's all kind of included.","start":2148.86,"end":2158.9602,"sentiment":"neutral","sentiment_score":0.06142403511330485},{"text":"If we do have to go through a big kind of TPD claims advice pack where we go, okay.","start":2159.34,"end":2164.225,"sentiment":"neutral","sentiment_score":0.05300396837686237},{"text":"We'll uplift this, reduce the taxes, pull it in, pension it, yada yada yada, we usually charge, I think, about $16.50 just as a one off just for the the time it takes to put that pack together.","start":2164.225,"end":2176.085,"sentiment":"neutral","sentiment_score":0.0839456444312083},{"text":"But Outside of that?","start":2176.465,"end":2177.88,"sentiment":"neutral","sentiment_score":0.019148214487358928}],"sentiment":"neutral","sentiment_score":0.06794041147195669,"num_words":86,"start":2148.4602,"end":2177.88},{"sentences":[{"text":"Yeah.","start":2179.96,"end":2180.3599,"sentiment":"neutral","sentiment_score":0.1039767861366272},{"text":"Roundabout.","start":2180.3599,"end":2180.8599,"sentiment":"neutral","sentiment_score":0.1165369302034378},{"text":"Yours is pretty simple.","start":2182.5198,"end":2183.5598,"sentiment":"neutral","sentiment_score":0.32363802939653397},{"text":"Like, you've got the one super fund.","start":2183.5598,"end":2184.7598,"sentiment":"neutral","sentiment_score":0.22733532105173385},{"text":"You've got the one policy, so there's nothing too crazy.","start":2184.7598,"end":2187.0999,"sentiment":"neutral","sentiment_score":0.22089711874723433}],"sentiment":"neutral","sentiment_score":0.23110366385916006,"num_words":23,"start":2179.96,"end":2187.0999},{"sentences":[{"text":"And most of it's just included in the ongoing service.","start":2187.4,"end":2190.38,"sentiment":"neutral","sentiment_score":0.2275965467095375},{"text":"K?","start":2193.1948,"end":2193.6948,"sentiment":"neutral","sentiment_score":0.06763063371181488},{"text":"If we do go down that advice process, it's the same advice process you went through originally, which is if we have to kind of rejig everything and restructure it, we'll put together that advice document.","start":2195.515,"end":2205.855,"sentiment":"neutral","sentiment_score":0.06343872758184767},{"text":"It'll say what we think you should do, pros and cons.","start":2206.1,"end":2209.6401,"sentiment":"neutral","sentiment_score":0.06131529062986374},{"text":"Just as a bit of a heads up, if we were to do that TPD tax reduction strategy, you'd probably go from, I think, estimated one's $180,000 of tax you might pay on the whole lot.","start":2210.26,"end":2223.615,"sentiment":"neutral","sentiment_score":0.05490866432794266}],"sentiment":"neutral","sentiment_score":0.07743160006902279,"num_words":94,"start":2187.4,"end":2223.615},{"sentences":[{"text":"Let's say you took the whole lot out from $1.80 to about $1.20.","start":2223.615,"end":2227.315,"sentiment":"neutral","sentiment_score":0.026072285138070583},{"text":"So we could say $40.50 grand in tax if we have to access the whole lump sum.","start":2227.615,"end":2232.12,"sentiment":"neutral","sentiment_score":0.017155389575397268},{"text":"But once the doctors do their thing and the claim gets across the line, we'll give you some refresh calculations.","start":2233.8801,"end":2240.86,"sentiment":"neutral","sentiment_score":0.15350251495838166},{"text":"And if we can help you out, we'll do every strategy we can.","start":2240.9202,"end":2243.82,"sentiment":"neutral","sentiment_score":0.2587408165519054},{"text":"$2.87.","start":2250.375,"end":2251.335,"sentiment":"neutral","sentiment_score":0.018502801656723022}],"sentiment":"neutral","sentiment_score":0.11066820383712184,"num_words":64,"start":2223.615,"end":2251.335},{"sentences":[{"text":"Yeah.","start":2251.335,"end":2251.835,"sentiment":"neutral","sentiment_score":0.04640881344676018},{"text":"So realistically, let's say they pay the the $2.87 and that goes into your super account.","start":2258.18,"end":2264.2798,"sentiment":"neutral","sentiment_score":0.035182889085263014},{"text":"If you hit the trigger and said, pass me out all 800,000, they would then hit you with up to 22% tax on the whole lot.","start":2265.2998,"end":2273.935,"sentiment":"neutral","sentiment_score":0.025872265060360614},{"text":"Anything that's in the taxable tax portion.","start":2274.7952,"end":2277.0552,"sentiment":"neutral","sentiment_score":0.03915453569165298},{"text":"We would instead do little things where we do the uplift to kind of reduce the taxable portion.","start":2277.675,"end":2282.495,"sentiment":"neutral","sentiment_score":0.13497612045870888}],"sentiment":"neutral","sentiment_score":0.058612733065862864,"num_words":68,"start":2251.335,"end":2282.495},{"sentences":[{"text":"So that way, it's just converted.","start":2282.5552,"end":2283.935,"sentiment":"neutral","sentiment_score":0.16136515885591507},{"text":"And then if you wanted to just pension it and pull out a monthly amount or something like that, we would probably do it that way.","start":2284.41,"end":2291.47,"sentiment":"neutral","sentiment_score":0.15527502819895744},{"text":"Okay?","start":2294.01,"end":2294.51,"sentiment":"neutral","sentiment_score":-0.017236437648534775},{"text":"I can't give that advice now until we've obviously finalized everything, but I'm just kind of thinking of some ideas on how to help.","start":2294.65,"end":2300.785,"sentiment":"neutral","sentiment_score":-0.050670458314319454},{"text":"Cool.","start":2302.605,"end":2303.105,"sentiment":"positive","sentiment_score":0.3671766519546509}],"sentiment":"neutral","sentiment_score":0.07136536036329023,"num_words":58,"start":2282.5552,"end":2303.105},{"sentences":[{"text":"Alright.","start":2303.325,"end":2303.7249,"sentiment":"neutral","sentiment_score":0.277518093585968},{"text":"Do you have any questions for me so far, Dana?","start":2303.7249,"end":2305.825,"sentiment":"neutral","sentiment_score":0.17631348520517348},{"text":"It is, isn't it?","start":2316.62,"end":2317.6802,"sentiment":"neutral","sentiment_score":-0.2270718552172184},{"text":"Yeah.","start":2348.425,"end":2348.905,"sentiment":"neutral","sentiment_score":0.07065153121948242},{"text":"That could be a bit too.","start":2348.905,"end":2350.285,"sentiment":"positive","sentiment_score":0.35440299039085704}],"sentiment":"neutral","sentiment_score":0.15133795446970247,"num_words":22,"start":2303.325,"end":2350.285},{"sentences":[{"text":"So one thing that might be helpful too, because I know you've got, like, the NEIS and the property is sort out and quite a few things to do, especially of the appointments and doctors.","start":2387.6199,"end":2396.525,"sentiment":"neutral","sentiment_score":0.07862855653677668},{"text":"One thing to keep in your mind is when it comes to the TPD claims is it all comes back to the TPD definition.","start":2397.2249,"end":2403.9648,"sentiment":"neutral","sentiment_score":-0.040519398947556816},{"text":"So what what they're basically looking for is to be classed as totally permanently disabled.","start":2405.705,"end":2411.22,"sentiment":"neutral","sentiment_score":-0.1249118318160375},{"text":"There's a you're in what's called the any occupation definition, which basically means you are unable to do any occupation that you are reasonably suited to due to education, training, and experience, which essentially you were doing was it police beforehand?","start":2411.5999,"end":2428.055,"sentiment":"neutral","sentiment_score":-0.1970942560583353},{"text":"Yep.","start":2433.4749,"end":2433.9749,"sentiment":"neutral","sentiment_score":0.0037210851442068815}],"sentiment":"neutral","sentiment_score":-0.07044212919346796,"num_words":116,"start":2387.6199,"end":2433.9749},{"sentences":[{"text":"Yep.","start":2454.2249,"end":2454.4648,"sentiment":"neutral","sentiment_score":-0.016957005485892296},{"text":"So all these things you can't do with the wrist and the rest of it.","start":2454.4648,"end":2457.845,"sentiment":"neutral","sentiment_score":-0.14583144336938858},{"text":"Yeah.","start":2468.4001,"end":2468.72,"sentiment":"neutral","sentiment_score":-0.12789557874202728},{"text":"So what they're basically looking for is when the doctors say, hey.","start":2468.72,"end":2471.94,"sentiment":"neutral","sentiment_score":-0.1393771469593048},{"text":"You you're you're not going back.","start":2472.825,"end":2474.5771,"sentiment":"neutral","sentiment_score":-0.2725075383981069}],"sentiment":"neutral","sentiment_score":-0.1611398636762585,"num_words":35,"start":2454.2249,"end":2474.5771},{"sentences":[{"text":"You're not doing it.","start":2474.5771,"end":2475.5784,"sentiment":"neutral","sentiment_score":-0.2973290681838989},{"text":"You're not going back.","start":2475.5784,"end":2476.5796,"sentiment":"negative","sentiment_score":-0.3471231758594513},{"text":"You can't go back.","start":2476.5796,"end":2477.581,"sentiment":"negative","sentiment_score":-0.37214235216379166},{"text":"You can't do it.","start":2477.581,"end":2478.5823,"sentiment":"negative","sentiment_score":-0.3930574283003807},{"text":"Then they go, yep.","start":2478.5823,"end":2479.5835,"sentiment":"neutral","sentiment_score":-0.24130503088235855}],"sentiment":"neutral","sentiment_score":-0.3301914110779762,"num_words":20,"start":2474.5771,"end":2479.5835},{"sentences":[{"text":"Tick.","start":2479.5835,"end":2479.8337,"sentiment":"neutral","sentiment_score":-0.3063541650772095},{"text":"And then the superfund, the insurer, they can all go, yep.","start":2479.8337,"end":2482.5872,"sentiment":"neutral","sentiment_score":-0.20633908022533765},{"text":"Doctors say you're not going back.","start":2482.5872,"end":2484.089,"sentiment":"neutral","sentiment_score":-0.3242907573779424},{"text":"Tick.","start":2484.089,"end":2484.3394,"sentiment":"neutral","sentiment_score":-0.3125944137573242},{"text":"Tick.","start":2484.3394,"end":2484.5898,"sentiment":"neutral","sentiment_score":-0.2974555194377899}],"sentiment":"neutral","sentiment_score":-0.2565939262509346,"num_words":20,"start":2479.5835,"end":2484.5898},{"sentences":[{"text":"Tick.","start":2484.5898,"end":2484.84,"sentiment":"negative","sentiment_score":-0.3821960687637329},{"text":"If they're like, oh, you know, you could return to work with some physio and some surgery, that's when it all gets a bit messy and they start trying to go, okay.","start":2485.08,"end":2492.3801,"sentiment":"neutral","sentiment_score":-0.300943227019161},{"text":"Well, you should do the reasonable steps to get back to work.","start":2492.4402,"end":2495.9001,"sentiment":"neutral","sentiment_score":-0.02132423377285401},{"text":"And if you can't, then they take it as TBD.","start":2495.9602,"end":2498.3,"sentiment":"neutral","sentiment_score":-0.10438373386859894},{"text":"So that's kind of what you're trying to aim for in the middle.","start":2498.865,"end":2502.165,"sentiment":"neutral","sentiment_score":-0.018062308824692782}],"sentiment":"neutral","sentiment_score":-0.1698076101773254,"num_words":68,"start":2484.5898,"end":2502.165},{"sentences":[{"text":"Cool.","start":2504.865,"end":2505.365,"sentiment":"positive","sentiment_score":0.3576021194458008},{"text":"Alright.","start":2507.585,"end":2507.985,"sentiment":"neutral","sentiment_score":0.25837263464927673},{"text":"Then I've got some flags there for investment in the super, a few things that obviously you're working on, and just to follow-up on how that all went and possible TPD claims and so on.","start":2507.985,"end":2520.85,"sentiment":"neutral","sentiment_score":0.052490086800285746},{"text":"Is there anything else I can kind of help with besides, you know you know, see if solicitors sort the will out, that kind of thing?","start":2520.85,"end":2527.065,"sentiment":"neutral","sentiment_score":0.07076179909591492},{"text":"I wish we I did have one previously, but he actually passed away.","start":2540.76,"end":2544.12,"sentiment":"neutral","sentiment_score":-0.22337181407671708}],"sentiment":"neutral","sentiment_score":0.01827764454738874,"num_words":76,"start":2504.865,"end":2544.12},{"sentences":[{"text":"He was a very old fella.","start":2544.12,"end":2545.5,"sentiment":"neutral","sentiment_score":-0.28645166009664536},{"text":"He passed away six, seven years ago.","start":2545.8,"end":2547.9001,"sentiment":"neutral","sentiment_score":-0.20586794401918138},{"text":"Outside of that, like, you know, the basic ones, the post office has will kits, but they're basic.","start":2548.9202,"end":2554.46,"sentiment":"neutral","sentiment_score":-0.05597723606559965},{"text":"Probably don't help with what you're trying to do.","start":2554.825,"end":2557.245,"sentiment":"neutral","sentiment_score":-0.15101943247848088},{"text":"The two main options is obviously lawyers.","start":2557.465,"end":2559.945,"sentiment":"neutral","sentiment_score":-0.03243915630238397}],"sentiment":"neutral","sentiment_score":-0.12241754902804151,"num_words":47,"start":2544.12,"end":2559.945},{"sentences":[{"text":"How long is a piece of string?","start":2559.945,"end":2561.325,"sentiment":"neutral","sentiment_score":-0.05261168841804777},{"text":"The public trustee of the state can also do them, you know, like courthouse and things like that.","start":2561.945,"end":2566.605,"sentiment":"neutral","sentiment_score":-0.10473625817232662},{"text":"No?","start":2567.24,"end":2567.74,"sentiment":"neutral","sentiment_score":-0.08913329243659973},{"text":"Yes.","start":2580.5352,"end":2581.0352,"sentiment":"neutral","sentiment_score":-0.05995890498161316},{"text":"Perfect.","start":2581.895,"end":2582.395,"sentiment":"neutral","sentiment_score":0.32003283500671387}],"sentiment":"neutral","sentiment_score":-0.07437835101570402,"num_words":28,"start":2559.945,"end":2582.395},{"sentences":[{"text":"So probably yeah.","start":2582.5352,"end":2583.415,"sentiment":"neutral","sentiment_score":0.15332121153672537},{"text":"I would definitely go lawyer route on this on that side.","start":2583.415,"end":2586.715,"sentiment":"neutral","sentiment_score":0.23342183232307434},{"text":"Same thing.","start":2592.31,"end":2592.79,"sentiment":"neutral","sentiment_score":-0.001748394686728716},{"text":"Just different terminology and usual different subspecialties.","start":2592.79,"end":2596.25,"sentiment":"neutral","sentiment_score":-0.01997481911842312},{"text":"Perfect.","start":2604.5652,"end":2605.0652,"sentiment":"neutral","sentiment_score":0.13532264530658722}],"sentiment":"neutral","sentiment_score":0.1258169130111734,"num_words":24,"start":2582.5352,"end":2605.0652},{"sentences":[{"text":"Yeah.","start":2611.7651,"end":2612.0051,"sentiment":"neutral","sentiment_score":0.31206586956977844},{"text":"If you can, that'd be great.","start":2612.0051,"end":2613.445,"sentiment":"positive","sentiment_score":0.4713588257630666},{"text":"What basically happens is when you click the purple buttons, it'll pull you to each spot for the signature and the date stamping.","start":2613.445,"end":2619.87,"sentiment":"neutral","sentiment_score":0.13913091563660165},{"text":"You can click on the signature to draw it, but for Hub twenty four and our documents, you don't need to do that.","start":2620.73,"end":2627.3901,"sentiment":"neutral","sentiment_score":0.1656404144090155},{"text":"At the end, it'll give you a pop up to download a signed copy for your records as well once you hit validate.","start":2627.69,"end":2632.75,"sentiment":"neutral","sentiment_score":0.19619087356588114}],"sentiment":"neutral","sentiment_score":0.19292565141069262,"num_words":76,"start":2611.7651,"end":2632.75},{"sentences":[{"text":"Yep.","start":2638.205,"end":2638.705,"sentiment":"neutral","sentiment_score":0.04968790337443352},{"text":"And it should match.","start":2648.86,"end":2650.1401,"sentiment":"neutral","sentiment_score":0.27522265166044235},{"text":"It does match hub 24, which is good.","start":2650.1401,"end":2652.54,"sentiment":"positive","sentiment_score":0.44676244631409645},{"text":"As long as the first and last name match what's on hub, you should be all good there.","start":2652.54,"end":2657.76,"sentiment":"neutral","sentiment_score":0.29833995012773407},{"text":"I'll just quickly yeah.","start":2663.0452,"end":2664.565,"sentiment":"neutral","sentiment_score":-0.007786046480759978}],"sentiment":"neutral","sentiment_score":0.2875329427687185,"num_words":35,"start":2638.205,"end":2664.565},{"sentences":[{"text":"The load sometimes takes a moment.","start":2664.565,"end":2666.345,"sentiment":"neutral","sentiment_score":-0.07313679593304794},{"text":"Yeah.","start":2672.9,"end":2673.14,"sentiment":"neutral","sentiment_score":-0.02379590645432472},{"text":"But I used to live in, Birkdale and Willow, and I know Alex Hills was notorious for a bit of issues.","start":2673.14,"end":2678.68,"sentiment":"neutral","sentiment_score":-0.03537470020265097},{"text":"Yeah.","start":2681.94,"end":2682.44,"sentiment":"neutral","sentiment_score":0.006843128707259893},{"text":"Yeah.","start":2693.4348,"end":2693.755,"sentiment":"neutral","sentiment_score":0.02002532035112381}],"sentiment":"neutral","sentiment_score":-0.0392872312416633,"num_words":30,"start":2664.565,"end":2693.755},{"sentences":[{"text":"Right.","start":2693.755,"end":2694.155,"sentiment":"neutral","sentiment_score":0.02043929696083069},{"text":"Yeah.","start":2694.155,"end":2694.315,"sentiment":"neutral","sentiment_score":0.012161526829004288},{"text":"I'm familiar with Windermere in in Vienna.","start":2694.315,"end":2696.255,"sentiment":"neutral","sentiment_score":0.004328485711344651},{"text":"Doing that thing.","start":2701.7302,"end":2702.85,"sentiment":"neutral","sentiment_score":0.22511563698450723},{"text":"That's all good.","start":2702.85,"end":2703.6501,"sentiment":"positive","sentiment_score":0.4409727354844411}],"sentiment":"neutral","sentiment_score":0.13741102274507283,"num_words":15,"start":2693.755,"end":2703.6501},{"sentences":[{"text":"I'll wait for that to pop through.","start":2703.6501,"end":2706.61,"sentiment":"neutral","sentiment_score":0.06410546654037066},{"text":"Yeah.","start":2706.61,"end":2707.01,"sentiment":"neutral","sentiment_score":0.021855028346180916},{"text":"Southport.","start":2707.01,"end":2707.51,"sentiment":"neutral","sentiment_score":0.02030440792441368},{"text":"Yep.","start":2709.665,"end":2710.165,"sentiment":"neutral","sentiment_score":0.06551353633403778},{"text":"Oh, that's come through.","start":2710.945,"end":2712.065,"sentiment":"neutral","sentiment_score":0.11511777155101299}],"sentiment":"neutral","sentiment_score":0.07263445175651993,"num_words":14,"start":2703.6501,"end":2712.065},{"sentences":[{"text":"Thank you for that, Dana.","start":2712.065,"end":2713.365,"sentiment":"positive","sentiment_score":0.3704870939254761},{"text":"Alright.","start":2715.825,"end":2716.325,"sentiment":"neutral","sentiment_score":0.08290524035692215},{"text":"Beautiful.","start":2720.145,"end":2720.645,"sentiment":"positive","sentiment_score":0.5964810252189636},{"text":"Beautiful.","start":2721.0698,"end":2721.39,"sentiment":"positive","sentiment_score":0.501771092414856},{"text":"Now if you need any help, obviously, Caden's already been assigned to the case, and he's got the notes on the TPD side of things.","start":2721.39,"end":2728.69,"sentiment":"neutral","sentiment_score":0.08261241048574447}],"sentiment":"neutral","sentiment_score":0.15451221484126468,"num_words":33,"start":2712.065,"end":2728.69},{"sentences":[{"text":"So, again, just go through the appointments.","start":2728.75,"end":2731.01,"sentiment":"neutral","sentiment_score":0.07473011208432061},{"text":"If you need assistance, call up and and have a chat to him and the case management team.","start":2731.39,"end":2735.3298,"sentiment":"neutral","sentiment_score":0.04953540923694769},{"text":"But I've got some flags on there.","start":2735.435,"end":2737.375,"sentiment":"neutral","sentiment_score":-0.1022958377642291},{"text":"Sorry?","start":2737.9949,"end":2738.4949,"sentiment":"neutral","sentiment_score":-0.05415134876966477},{"text":"Yeah.","start":2740.475,"end":2740.875,"sentiment":"neutral","sentiment_score":0.07968737930059433}],"sentiment":"neutral","sentiment_score":0.021300391677547905,"num_words":34,"start":2728.75,"end":2740.875},{"sentences":[{"text":"He's he's basically running point on documentation and emails and contact so that, you know, myself, Larissa, the senior advisers can assist you whenever we can.","start":2740.875,"end":2752.44,"sentiment":"neutral","sentiment_score":0.1291606019322689},{"text":"And I have put in for a bit of a catch up in November.","start":2752.44,"end":2755.64,"sentiment":"neutral","sentiment_score":0.07493648172489234},{"text":"So if we don't hear from you, I'll still give you a buzz and and book in a time to see how everything's going.","start":2755.64,"end":2760.7,"sentiment":"neutral","sentiment_score":0.10832027089782059},{"text":"Fantastic.","start":2769.815,"end":2770.315,"sentiment":"positive","sentiment_score":0.7223635911941528},{"text":"Anything else I can do for you before I let you go?","start":2770.375,"end":2772.635,"sentiment":"positive","sentiment_score":0.3640349929531415}],"sentiment":"neutral","sentiment_score":0.15711371951385752,"num_words":77,"start":2740.875,"end":2772.635},{"sentences":[{"text":"Yeah.","start":2775.75,"end":2776.07,"sentiment":"neutral","sentiment_score":0.008819375187158585},{"text":"Well, I'm sorry I can't do more.","start":2776.07,"end":2777.59,"sentiment":"neutral","sentiment_score":-0.2273019216954708},{"text":"I know you've got a lot of things on your plate to do, and I can't help with all of them, but I definitely wish you the best with it.","start":2777.59,"end":2784.17,"sentiment":"neutral","sentiment_score":-0.04149103462696076},{"text":"And fingers crossed some positive news before the end of the year.","start":2784.3901,"end":2788.215,"sentiment":"positive","sentiment_score":0.5855943982799848},{"text":"No worries at all, Dana.","start":2794.7751,"end":2795.8152,"sentiment":"positive","sentiment_score":0.37429648637771606}],"sentiment":"neutral","sentiment_score":0.11039254719560797,"num_words":55,"start":2775.75,"end":2795.8152},{"sentences":[{"text":"I will talk to you soon.","start":2795.8152,"end":2797.0352,"sentiment":"positive","sentiment_score":0.5030654122432073},{"text":"Thank you.","start":2798.7751,"end":2799.3352,"sentiment":"positive","sentiment_score":0.6318724155426025},{"text":"Bye.","start":2799.3352,"end":2799.8352,"sentiment":"neutral","sentiment_score":-0.09847987443208694}],"sentiment":"positive","sentiment_score":0.4648508255680402,"num_words":9,"start":2795.8152,"end":2799.8352}]}}]},{"alternatives":[{"transcript":"Hello. Donna speaking. Oh, Tommy. Yes. Pretty not too bad. Yourself? Oh, yeah. Yep. Sure. So who's the senior yeah. Yes. I do. Who's the senior adviser, Tommy, that you got with you? Oh, I thought you said you had a senior adviser with you? Oh, oh, okay. Yep. Yep. Sorry. I misunderstood what you said. Yep. Yep. Yep. Sure. Yep. It's Donna Louise, Brooklyn, twenty eighth of the first nineteen seventy. And I'm at 55 Waymeade Street, Alexandria Hills. Yeah. I sold I sold 4, and my mom lives at Number 5. So I'm I'm down here at the moment. Yep. Yep. Yeah. Sure. Well, currently, I'm not working. I I end up resigning in January due to because I well, I broke my wrist index July 14 of last year, and I end up getting a doctor. So I'm I'm I'm on Newstart with medical certificate at the moment, and that's, I think, is up so I've got six months off, and then I've got another six months off because of the the complex regional pain syndrome, the CRPS, CRPS. Yeah. Yeah. Well, I've they've I've had a pain clinic. I was supposed to go last, when was it? A week and a half ago, and they canceled on me. So they had a psychologist appointment lined up and also the physio. Yeah. I was getting physio at the hospital as an outpatient, Allied Health, I should say, but they said there's nothing more that they can do. So I think the pain clinic in that PA hospital, We're wanting to have a have a look because they they originally wanted me to get steroids or get this other injection, but one of the side effects of that they give to osteo patients. One of the side effects and potential side effects is eating away of the jaw bone. So I went, no. Yeah. So I'm I'm yeah. I'm not COVID. I didn't get I mean, like, I didn't get the injections, the vaccine the vaccinations of COVID, and and that's something else I'm definitely not gonna get. So I have another appointment with my so my pain clinic appointment that they've moved me now again to is, like, the first of the first of July. And then I've also got a doctor's appointment. I think that's on a my normal GP appointment is on the fourteenth, I think, of July. Yeah. So the the pain clinic appointment, the Metro South Pain Rio, the the levator rehabilitation center in at Willinga. I've got that on the July 1 at 01:00. Yeah. And I think I've also got a psychology psychology appointment because they've been at 02:00. So which is the site for this one. This is oh, the the clinic the psych psychologist appointment's at 01:00 on the July 1, and the physiotherapist is on the same day about 2PM. So that is the answer. Yes. Yes. Yes. Yep. Yep. Yeah. Yep. Yep. Yep. Yeah. Yeah. Because I'm not like, I sold my house, and majority of it well, over half of it went to the the oh, not the insurance, the what I owed. Because I've got an empty property down in Ballarat, Bonjour, suburb of Ballarat, which has been completed at at was completed, I think, in February of this year. And I'm just in the process of getting any insurance for it. Yeah. Here we go. I got signature required request. Signature. I've got that email from. Yep. Yeah. Yeah. There's I've I've I'm gonna oh, there's there's 30 I put 30,000 on the offset for the repayment of my NDIS property. Paid for the repayment for almost for eleven months. So hoping to get participants in there with during that time. And if I if I can't after twelve months, I'm just gonna try and just I'm just gonna sell it. But I've got a caravan. I've got a Valiant as well. I've got a Mitsubishi Yeah. The Mitsubishi's I don't know what size. I don't know. It's probably about four and a half, I think, maybe if I a bit. The Valiant, it seems to be getting some getting the maintenance, everything done on it because it's been sitting for a while. I've always kept it registered. So that's where I can see about almost 7,000 just on the mechanical sides of it. So but the car itself, probably, currently as it stands, I think I've got it insured with Shannon's around 16, but I'm gonna have to up that because it's probably around about $20.20 grand or anything. Yeah. And the caravan was 20. Well, I bought that at the beginning of the year. It's in my sister's property up at Battle Creek, which is in Arantina inside of Bunberg on the way to $17.70. Yeah. What else? And and I do have a bike a boat. Pardon? Boat. No. No. No. Sorry. I bought a boat. I'm out wrong. But I haven't that was part of my settlement with my ex. That was ten years ago, and I I he's still that's he still didn't provide me the boat. Yeah. Yeah. So I've gotta try and look at getting that back, but I need a new trailer and probably get a new boat, a new floor in it. And but that was, I think, at the time was, like, 2 and a $2.02 and a half thousand, I think. But it's yeah. I ain't in for the semi console, Stessil Craft. But I don't have I don't have ownership. I I own it, but it was part of the settlement that he just never and I've I've over the years, I've said, where's the boat? Where's Casper? Because I had a yeah. Yeah. It's got a Casper the ghost painted on the because it's a it's got a it's a center console, and it's got yeah. On the front of the this this center console, there's a painting of Casper the ghost. And I think he's got it in his in his property. Because when I looked on Google Maps, he's got a boat that looks very similar to my boat, but he's got a cardboard across the front of it. Yeah. So but yes. Yeah. They are. Yeah. Yeah. Yes. Yes. They do. So, typically, I was looking around about 50 to 60,000 per year for that. Yeah. So that is that's with two it's two participants in there. They've all got their own en suite and everything. And then also with a, like, a living carer or a carer, they can come in with, like, another bedroom with an en suite. And it's got like, it's a security system. It's got in in house security cameras that show the front of the door the front, the side, the back sort of thing. Yeah. So I'm just in the process of I I've I've got that with he's managing that. This SDA provider's disability forever homes. Hang on. I've got my little dog barking at the door. Just let him in. Yes. Yeah. No. Well, no. No. I was just retire up to my sister's property at the Bethel Creek and then maybe do a bit of bit of art that I can, you know, because I do have an arts degree, but I just was working full time at the at the I just haven't sort of gotten back into it. Yeah. And she's she's at Battle Creek. So another potential thing we were thinking about doing is turning her property into an Airbnb for holidays because it's up near $17.70, and there's a good a four by four park near Ruhls Beach. So it's near Deepwater National Park. Yeah. So it's a beautiful part of the world. Half an hour from Agnes Waters. Yeah. So so that was another thing. She she she she lost her husband probably about twelve years ago. So she's out there by herself with a little dog. So, yeah, so that's where I was gonna go out there and help her out. She's got a a bit of property. She shares it with her brother-in-law. Yeah. Yeah. Like, it's had two houses on the property. It's on 40 acres, but she backs right onto the Battle Creek. It's not a creek. It's a it's like an estuary. Yeah. Violence and stuff. So but just help helping trying to get things fixed up at her place as well. And but I there's something else I was gonna say. So the next 12 I did have a question regarding superannuation. My brother, like, when we were up at a funeral, it's usually when you get to meet up with people, unfortunately. And he mentioned that, you know, if you're if you're with the government, whether that's whether you're employed currently or were previously employed, the the superannuation, they they can access to that 55. So I'm just wondering what what what what is your take on that or can you put me in the actual advise what the process or whether I'm I'm eligible or not? Yeah. No. Well, I rolled my yeah. Well, sorry. I I rolled my account. So what I let I was just straight past twenty one years. So I was on a defined benefit. And I took a voluntary redundancy in 2016, so ten years ago. And so they when I left there, they just without any knowledge or whatever, I was they just put us straight into Australian Super. And Australian Super, they were terrible. They, you know, they they they returns weren't really good and their portfolio wasn't really good at all. And that's why I went searching and came up with HUB24. It was Australia Post defined benefits. Alright. Yep. Yep. Yep. Mhmm. Oh, okay. Well, I don't I don't know if there is because oh, I'd have to I have got myGov account myGov because I'm getting still, like, in new start benefits with medical. But I've also I which I didn't mention to the because I was just more concerned, you know, with why risk going through the process. But I actually did about a couple of months ago, I actually did hurt my hip just standing, and then my legs were locked. I don't know. I went to get the light switch, and I sort of, like, twisted, and it twisted right in in my left hip. So I'm actually I'm trying to go for a walk in this afternoon, but then I have walk ins today. So I might just just get have a look at it and get the x-ray, just go to the emergency. Because I've been putting it off and putting it off and then had other things. I had to go fly down to Ballarat and things like that and but I've noticed that trying to go upstairs and stuff, it's in in my leg. I I'm like, rent not so much the upper upper part, but my the must send the nurse down static or something where my calf, my leg lower leg aches. So I've been doing that every night, which I didn't mention to the yeah. Like I said, I'll just but I'll I'll have a look into that anyway. Yeah. Oh, okay. Okay. I thought I'm yeah. All I've got is straight taxation, Suddenlink workforce. What's in the wallet? You have nothing in the wallet. No. Well, they must've that's just obviously whatever it was just transferred straight over into StrangeSebra. Yeah. No. I'll be at yep. Yeah. Well, at fifth at I would have been 40 something when that happened. 45, forty six when that happened. So that's probably what it is then. Yeah. Okay. That's okay. Because I was because I'm I've been sign out. Because I've been tapping into my what's left over of my my what I sold of my house and and putting, like, over 80,000 into the NDIS property. I paid the last invoice. They said that they did have like, I wanted to reduce the capital, like, the principal. I didn't wanna and then that's why I put the 30,000 sitting in offset for the repayments to come out of. But I am gonna act before July. This financial year, I'm I'm gonna access because I'm not gonna withdraw because I'm not getting I'm just on normal benefits. But because I've been tapping into my home, the money when I start the home, I might have to just chuck that into a fixed term or something for a bit and then just access some money out of super. I think you can get 10,000, but they take about 1,200 out of in tax or something or 2,000 in tax. So it's like that I'm not touching, yeah, how to proceed. Because with with with Centrelink or with the even though you sell your house, you still they allow you to get benefits for after two years. So twenty four months. So but depending on, obviously, what happens with the doc with with my wrist and everything, and then now with the my hip, I'll you know, everything sort of still bit up in the air. Yeah. Mhmm. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yes. Yep. Yeah. Mhmm. Yes. I just have a I'm sorry. One document? Which one is it? Yes. And I'm still gonna do my benefits as well. I'm not best benefactors. That's why I haven't beneficiaries. Sorry. Bye. Okay. Well, I got five brothers and sisters. Two or probably three of them are fairly not well off, but, yeah, I was just gonna leave it to my siblings. And I they I did so I've actually got seven siblings, two half brothers and sisters, my youngest ones. Yeah. But I was actually wanting to put at least put it into three well, it's more of my nieces in that too, but there's at least two that I wanna give definitely on there. My older my sister who lives at Battle Creek, Christina, older Yvonne Boakland, and Morgan Boakland. And then my my sis my sibling that's younger than me, Lily Marie Yep. Yep. Yes. Yeah. Yeah. Yeah. I was looking at because another thing I was thinking about is maybe actually doing a trust. So any of my money goes into the trust. And then yeah. Okay. Yeah. Yeah. Okay. Yeah. The bus. Yep. Mhmm. Yep. Yes. Okay. Yeah. Well, I'll I'll just go up to some solicitor that I do go up to just local. Yep. Yep. Oh, yeah. That's oh my gosh. Yes. Okay. Okay. Yeah. I'm done with that. Yes, please. Yeah. Yeah. Yeah. It's the summary of separation superannuation and insurance as of '20 '13. Yep. Yep. I've got that. Yes. Yep. Yep. Yep. Yes. Yep. Yeah. Yeah. Next document that says yes. I got it. Okay. We've got yes. Yeah. Market value status start up period, buys in period, is in period. Yep. Seven long is there brackets? Oh, yeah. That's 10 10 growth in period and total earnings. Okay. 10/1946. Yes. Yes. Mhmm. Okay. How do I know it's got all your ballots in gold, pressure check with him? Is there silver in there? Yeah. Because I would have liked to get silver because I as well because I I know that's it's so what what percentage of gold do I have in that? Yeah. Yeah. Yeah. Yes. Yep. Yep. Yep. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Exactly. We'll have to k. Just a second. Yep. Mhmm. Dropping what? The yes. Yeah. Yep. Yep. Yep. Yep. Yep. Yes. Yes. Mhmm. Alright. Alright. Yes. Yep. Yep. Yeah. Well, it's out of my seat belt? Yeah. Yeah. If I can well, if I can't well, unless unless I got disability or, you know, with the TPD or something like that, I still got another what have we got? Three and a half years before my before I'm 60. So then again, depending on what the t like you said. Yeah. So it's basically we're looking at that Benelon is the the riskier one at the moment because it's sort of a bit volatile. So it is it my is that right? Is that correct? Yes. Yeah. Yep. Yeah. No. I'm I'm I'm okay with that. Yeah. No. I'm I'm I'm I'm okay with that. Mhmm. Yes, please. Yes, please. Mhmm. Yep. Mhmm. Yep. Okay. Sure, Tommy. Yep. Yes. Yes. Yep. Yeah. Asset allocation. No. Is it further down? Okay. Yes. Yep. Oh, yes. Because of current day. Yep. Yes. Did they have yeah. I've got a time find because of the move that I do wanna sell the property in when it settled in January, January 20. Oh, it wasn't really yeah. I told him five way mouse. So it possibly could I haven't even checked the letterbox, like mom or pop safe. He's be whether he could slide it in there. I'm not sure whether they might have a card in there to say pick it up. Depending how big it is. Yes. Yep. Yep. So the with the break so that so my insurance though and I see that that's the breakdown life cover of GBG. So that's $2.09 $3.07 63 annually fee annual fee. And what's what's the one for the portfolio fee, like, for for you guys? Oh, am I going? Yes. Right. Yes. I see. Yep. Okay. 1,600 1,650. Yeah. Yeah. Yep. Oh, yeah. And then I can see the signature. Mhmm. Yes. Yep. Yep. Yes. Yep. Yeah. Yeah. So what you're saying so even though it's, like, 2 whatever that is. What is it? $2.37 or whatever. So yeah. Yeah. But once what taxes or fees and stuff come out, or what does that what does that look like realistically? $1.80? Yeah. Yep. Oh, okay. Yeah. Yeah. And I'll give you that. Yeah. Yeah. Yeah. Yeah. No. No. Okay. Yeah. Yep. No. No, Tommy. Yeah. No. It's sort of everything's sort of it's a bit up in the end. It's it's really hard because I've had people I've still got a container sitting in mom's driveway. This is why she's got a long driveway. And I had people here yesterday just helping helping me. Well, they're they're the ones that were stuck in the container and everything. So I've been paying to pay people, give them a few dollars just to help. Because if if I went and got somebody to do it for me, like like, Airtask or something, you know, they probably could charge anywhere from, you know, 6 to $1,000. So yeah. So I've been blessed to have some good people around, and I just help, you know, throw a few dollars to them to just help them out because they're sort of struggle as battlers as well. But, yeah. So I haven't really done much enough. Like, I do just small things around, like, just put a washing on. I put the washing on, but I just gotta be careful with my hand because, it was actually aching. Because I sort of was helping a little bit for for grasping, then I gotta sorta use my forearm or I can use my hand a little bit, but it's gotta turn a certain way or whatever and all just, yeah, pain and scream and but anyway, get yeah. I've got the Insurance. Yep. Yep. Yep. Any occupation. Yep. Yep. No. Not police. I was actually I was working on the Port Of Brisbane as I was doing pallet control Queensland pallet control. I'm looking and also sort of team leader for other states. And, like, computer, so two screens on, you know, very computer based two hands and because I can't sort of yeah, I'll hold my hand. Yeah. I can't sort of really hold my hands for any really extended time period of time, and some of the hours that I was doing was a bit crazy. So yeah. Yeah. No. Yes. Yes. Yes. Yep. Yeah. Yep. Yep. Yep. I was just gonna go to my local Pro one solicitor. Do you do you have a list of solicitors for will for wills and things like that? Yes. No. I don't wanna do that through them. Oh, yeah. Sorry. Yeah. Because I I did put my super as a like, the pump into the public trustee or like the if I passed away, but they just tied it up in red tape, and I actually got out of that. Went in there and canceled it. Yep. Okay. Yep. I'll I'll visit my so what was the difference between a solicitor and a lawyer? Yeah. I'm pretty sure that that well, anyway, I've been to these guys before about other matters, so separation stuff. Alright then. I appreciate that, Tommy. I just gotta sign this message now, do I? Yep. Okay. Full name. What's my full name is Donna Louise Bauchland. But yeah. I'll just go it's got Donna Bauchland. Oh, yeah. I don't anyway, I just signed it all. The date. Next. Oh, thank you. Yeah. Well, I just said an update or whatever it was next door because I did sign, and it's just loading. Yeah. It's been a bit our Internet down here, even with Telstra, has been a bit funny. Yeah. Yeah. Well, I mean yeah. You know where the Granite Collider Conservation is? On Redland Bay Road and corner like, Vienna or Windermere. So we're actually, mom we have cul de sac backs onto that. Oh, and mom's property actually backs into the park. But that's attached. Yeah. So we're in that bit of a dip. Yeah. So it's still loading. You guys are down the Gold Coast, don't you, Tommy? Yeah. Yeah. Yeah. Is it? Oh, here we go. Yeah. That you will get signed copy by email. Yep. Cool. Yep. Cadence. Yeah. With Cadence. Yep. Yeah. Yeah. Okay then. Okay then. Okey dokey. No. That's pretty much it. I'm sure that kinda yeah. No. That's okay. Thanks. Yes. Yes. Yes. Definitely. Alrighty then. I appreciate it, Toni. Thank you. Take care. 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Donna speaking. Oh, Tommy. Yes. Pretty not too bad.\n\nYourself? Oh, yeah. Yep. Sure. So who's the senior yeah.\n\nYes. I do. Who's the senior adviser, Tommy, that you got with you? Oh, I thought you said you had a senior adviser with you? Oh, oh, okay.\n\nYep. Yep. Sorry. I misunderstood what you said. Yep.\n\nYep. Yep. Sure. Yep. It's Donna Louise, Brooklyn, twenty eighth of the first nineteen seventy.\n\nAnd I'm at 55 Waymeade Street, Alexandria Hills. Yeah. I sold I sold 4, and my mom lives at Number 5. So I'm I'm down here at the moment. Yep.\n\nYep. Yeah. Sure. Well, currently, I'm not working. I I end up resigning in January due to because I well, I broke my wrist index July 14 of last year, and I end up getting a doctor.\n\nSo I'm I'm I'm on Newstart with medical certificate at the moment, and that's, I think, is up so I've got six months off, and then I've got another six months off because of the the complex regional pain syndrome, the CRPS, CRPS. Yeah. Yeah. Well, I've they've I've had a pain clinic. I was supposed to go last, when was it?\n\nA week and a half ago, and they canceled on me. So they had a psychologist appointment lined up and also the physio. Yeah. I was getting physio at the hospital as an outpatient, Allied Health, I should say, but they said there's nothing more that they can do. So I think the pain clinic in that PA hospital, We're wanting to have a have a look because they they originally wanted me to get steroids or get this other injection, but one of the side effects of that they give to osteo patients.\n\nOne of the side effects and potential side effects is eating away of the jaw bone. So I went, no. Yeah. So I'm I'm yeah. I'm not COVID.\n\nI didn't get I mean, like, I didn't get the injections, the vaccine the vaccinations of COVID, and and that's something else I'm definitely not gonna get. So I have another appointment with my so my pain clinic appointment that they've moved me now again to is, like, the first of the first of July. And then I've also got a doctor's appointment. I think that's on a my normal GP appointment is on the fourteenth, I think, of July. Yeah.\n\nSo the the pain clinic appointment, the Metro South Pain Rio, the the levator rehabilitation center in at Willinga. I've got that on the July 1 at 01:00. Yeah. And I think I've also got a psychology psychology appointment because they've been at 02:00. So which is the site for this one.\n\nThis is oh, the the clinic the psych psychologist appointment's at 01:00 on the July 1, and the physiotherapist is on the same day about 2PM. So that is the answer. Yes. Yes. Yes.\n\nYep. Yep. Yeah. Yep. Yep.\n\nYep. Yeah. Yeah. Because I'm not like, I sold my house, and majority of it well, over half of it went to the the oh, not the insurance, the what I owed. Because I've got an empty property down in Ballarat, Bonjour, suburb of Ballarat, which has been completed at at was completed, I think, in February of this year.\n\nAnd I'm just in the process of getting any insurance for it. Yeah. Here we go. I got signature required request. Signature.\n\nI've got that email from. Yep. Yeah. Yeah. There's I've I've I'm gonna oh, there's there's 30 I put 30,000 on the offset for the repayment of my NDIS property.\n\nPaid for the repayment for almost for eleven months. So hoping to get participants in there with during that time. And if I if I can't after twelve months, I'm just gonna try and just I'm just gonna sell it. But I've got a caravan. I've got a Valiant as well.\n\nI've got a Mitsubishi Yeah. The Mitsubishi's I don't know what size. I don't know. It's probably about four and a half, I think, maybe if I a bit. The Valiant, it seems to be getting some getting the maintenance, everything done on it because it's been sitting for a while.\n\nI've always kept it registered. So that's where I can see about almost 7,000 just on the mechanical sides of it. So but the car itself, probably, currently as it stands, I think I've got it insured with Shannon's around 16, but I'm gonna have to up that because it's probably around about $20.20 grand or anything. Yeah. And the caravan was 20.\n\nWell, I bought that at the beginning of the year. It's in my sister's property up at Battle Creek, which is in Arantina inside of Bunberg on the way to $17.70. Yeah. What else? And and I do have a bike a boat.\n\nPardon? Boat. No. No. No.\n\nSorry. I bought a boat. I'm out wrong. But I haven't that was part of my settlement with my ex. That was ten years ago, and I I he's still that's he still didn't provide me the boat.\n\nYeah. Yeah. So I've gotta try and look at getting that back, but I need a new trailer and probably get a new boat, a new floor in it. And but that was, I think, at the time was, like, 2 and a $2.02 and a half thousand, I think. But it's yeah.\n\nI ain't in for the semi console, Stessil Craft. But I don't have I don't have ownership. I I own it, but it was part of the settlement that he just never and I've I've over the years, I've said, where's the boat? Where's Casper? Because I had a yeah.\n\nYeah. It's got a Casper the ghost painted on the because it's a it's got a it's a center console, and it's got yeah. On the front of the this this center console, there's a painting of Casper the ghost. And I think he's got it in his in his property. Because when I looked on Google Maps, he's got a boat that looks very similar to my boat, but he's got a cardboard across the front of it.\n\nYeah. So but yes. Yeah. They are. Yeah.\n\nYeah. Yes. Yes. They do. So, typically, I was looking around about 50 to 60,000 per year for that.\n\nYeah. So that is that's with two it's two participants in there. They've all got their own en suite and everything. And then also with a, like, a living carer or a carer, they can come in with, like, another bedroom with an en suite. And it's got like, it's a security system.\n\nIt's got in in house security cameras that show the front of the door the front, the side, the back sort of thing. Yeah. So I'm just in the process of I I've I've got that with he's managing that. This SDA provider's disability forever homes. Hang on.\n\nI've got my little dog barking at the door. Just let him in. Yes. Yeah. No.\n\nWell, no. No. I was just retire up to my sister's property at the Bethel Creek and then maybe do a bit of bit of art that I can, you know, because I do have an arts degree, but I just was working full time at the at the I just haven't sort of gotten back into it. Yeah. And she's she's at Battle Creek.\n\nSo another potential thing we were thinking about doing is turning her property into an Airbnb for holidays because it's up near $17.70, and there's a good a four by four park near Ruhls Beach. So it's near Deepwater National Park. Yeah. So it's a beautiful part of the world. Half an hour from Agnes Waters.\n\nYeah. So so that was another thing. She she she she lost her husband probably about twelve years ago. So she's out there by herself with a little dog. So, yeah, so that's where I was gonna go out there and help her out.\n\nShe's got a a bit of property. She shares it with her brother-in-law. Yeah. Yeah. Like, it's had two houses on the property.\n\nIt's on 40 acres, but she backs right onto the Battle Creek. It's not a creek. It's a it's like an estuary. Yeah. Violence and stuff.\n\nSo but just help helping trying to get things fixed up at her place as well. And but I there's something else I was gonna say. So the next 12 I did have a question regarding superannuation. My brother, like, when we were up at a funeral, it's usually when you get to meet up with people, unfortunately. And he mentioned that, you know, if you're if you're with the government, whether that's whether you're employed currently or were previously employed, the the superannuation, they they can access to that 55.\n\nSo I'm just wondering what what what what is your take on that or can you put me in the actual advise what the process or whether I'm I'm eligible or not? Yeah. No. Well, I rolled my yeah. Well, sorry.\n\nI I rolled my account. So what I let I was just straight past twenty one years. So I was on a defined benefit. And I took a voluntary redundancy in 2016, so ten years ago. And so they when I left there, they just without any knowledge or whatever, I was they just put us straight into Australian Super.\n\nAnd Australian Super, they were terrible. They, you know, they they they returns weren't really good and their portfolio wasn't really good at all. And that's why I went searching and came up with HUB24. It was Australia Post defined benefits. Alright.\n\nYep. Yep. Yep. Mhmm. Oh, okay.\n\nWell, I don't I don't know if there is because oh, I'd have to I have got myGov account myGov because I'm getting still, like, in new start benefits with medical. But I've also I which I didn't mention to the because I was just more concerned, you know, with why risk going through the process. But I actually did about a couple of months ago, I actually did hurt my hip just standing, and then my legs were locked. I don't know. I went to get the light switch, and I sort of, like, twisted, and it twisted right in in my left hip.\n\nSo I'm actually I'm trying to go for a walk in this afternoon, but then I have walk ins today. So I might just just get have a look at it and get the x-ray, just go to the emergency. Because I've been putting it off and putting it off and then had other things. I had to go fly down to Ballarat and things like that and but I've noticed that trying to go upstairs and stuff, it's in in my leg. I I'm like, rent not so much the upper upper part, but my the must send the nurse down static or something where my calf, my leg lower leg aches.\n\nSo I've been doing that every night, which I didn't mention to the yeah. Like I said, I'll just but I'll I'll have a look into that anyway. Yeah. Oh, okay. Okay.\n\nI thought I'm yeah. All I've got is straight taxation, Suddenlink workforce. What's in the wallet? You have nothing in the wallet. No.\n\nWell, they must've that's just obviously whatever it was just transferred straight over into StrangeSebra. Yeah. No. I'll be at yep. Yeah.\n\nWell, at fifth at I would have been 40 something when that happened. 45, forty six when that happened. So that's probably what it is then. Yeah. Okay.\n\nThat's okay. Because I was because I'm I've been sign out. Because I've been tapping into my what's left over of my my what I sold of my house and and putting, like, over 80,000 into the NDIS property. I paid the last invoice. They said that they did have like, I wanted to reduce the capital, like, the principal.\n\nI didn't wanna and then that's why I put the 30,000 sitting in offset for the repayments to come out of. But I am gonna act before July. This financial year, I'm I'm gonna access because I'm not gonna withdraw because I'm not getting I'm just on normal benefits. But because I've been tapping into my home, the money when I start the home, I might have to just chuck that into a fixed term or something for a bit and then just access some money out of super. I think you can get 10,000, but they take about 1,200 out of in tax or something or 2,000 in tax.\n\nSo it's like that I'm not touching, yeah, how to proceed. Because with with with Centrelink or with the even though you sell your house, you still they allow you to get benefits for after two years. So twenty four months. So but depending on, obviously, what happens with the doc with with my wrist and everything, and then now with the my hip, I'll you know, everything sort of still bit up in the air. Yeah.\n\nMhmm. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yes. Yep. Yeah.\n\nMhmm. Yes. I just have a I'm sorry. One document? Which one is it?\n\nYes. And I'm still gonna do my benefits as well. I'm not best benefactors. That's why I haven't beneficiaries. Sorry.\n\nBye. Okay. Well, I got five brothers and sisters. Two or probably three of them are fairly not well off, but, yeah, I was just gonna leave it to my siblings. And I they I did so I've actually got seven siblings, two half brothers and sisters, my youngest ones.\n\nYeah. But I was actually wanting to put at least put it into three well, it's more of my nieces in that too, but there's at least two that I wanna give definitely on there. My older my sister who lives at Battle Creek, Christina, older Yvonne Boakland, and Morgan Boakland. And then my my sis my sibling that's younger than me, Lily Marie Yep. Yep.\n\nYes. Yeah. Yeah. Yeah. I was looking at because another thing I was thinking about is maybe actually doing a trust.\n\nSo any of my money goes into the trust. And then yeah. Okay. Yeah. Yeah.\n\nOkay. Yeah. The bus. Yep. Mhmm.\n\nYep. Yes. Okay. Yeah. Well, I'll I'll just go up to some solicitor that I do go up to just local.\n\nYep. Yep. Oh, yeah. That's oh my gosh. Yes.\n\nOkay. Okay. Yeah. I'm done with that. Yes, please.\n\nYeah. Yeah. Yeah. It's the summary of separation superannuation and insurance as of '20 '13. Yep.\n\nYep. I've got that. Yes. Yep. Yep.\n\nYep. Yes. Yep. Yeah. Yeah.\n\nNext document that says yes. I got it. Okay. We've got yes. Yeah.\n\nMarket value status start up period, buys in period, is in period. Yep. Seven long is there brackets? Oh, yeah. That's 10 10 growth in period and total earnings.\n\nOkay. 10/1946. Yes. Yes. Mhmm.\n\nOkay. How do I know it's got all your ballots in gold, pressure check with him? Is there silver in there? Yeah. Because I would have liked to get silver because I as well because I I know that's it's so what what percentage of gold do I have in that?\n\nYeah. Yeah. Yeah. Yes. Yep.\n\nYep. Yep. Yes. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Exactly.\n\nWe'll have to k. Just a second. Yep. Mhmm. Dropping what?\n\nThe yes. Yeah. Yep. Yep. Yep.\n\nYep. Yep. Yes. Yes. Mhmm.\n\nAlright. Alright. Yes. Yep. Yep.\n\nYeah. Well, it's out of my seat belt? Yeah. Yeah. If I can well, if I can't well, unless unless I got disability or, you know, with the TPD or something like that, I still got another what have we got?\n\nThree and a half years before my before I'm 60. So then again, depending on what the t like you said. Yeah. So it's basically we're looking at that Benelon is the the riskier one at the moment because it's sort of a bit volatile. So it is it my is that right?\n\nIs that correct? Yes. Yeah. Yep. Yeah.\n\nNo. I'm I'm I'm okay with that. Yeah. No. I'm I'm I'm I'm okay with that.\n\nMhmm. Yes, please. Yes, please. Mhmm. Yep.\n\nMhmm. Yep. Okay. Sure, Tommy. Yep.\n\nYes. Yes. Yep. Yeah. Asset allocation.\n\nNo. Is it further down? Okay. Yes. Yep.\n\nOh, yes. Because of current day. Yep. Yes. Did they have yeah.\n\nI've got a time find because of the move that I do wanna sell the property in when it settled in January, January 20. Oh, it wasn't really yeah. I told him five way mouse. So it possibly could I haven't even checked the letterbox, like mom or pop safe. He's be whether he could slide it in there.\n\nI'm not sure whether they might have a card in there to say pick it up. Depending how big it is. Yes. Yep. Yep.\n\nSo the with the break so that so my insurance though and I see that that's the breakdown life cover of GBG. So that's $2.09 $3.07 63 annually fee annual fee. And what's what's the one for the portfolio fee, like, for for you guys? Oh, am I going? Yes.\n\nRight. Yes. I see. Yep. Okay.\n\n1,600 1,650. Yeah. Yeah. Yep. Oh, yeah.\n\nAnd then I can see the signature. Mhmm. Yes. Yep. Yep.\n\nYes. Yep. Yeah. Yeah. So what you're saying so even though it's, like, 2 whatever that is.\n\nWhat is it? $2.37 or whatever. So yeah. Yeah. But once what taxes or fees and stuff come out, or what does that what does that look like realistically?\n\n$1.80? Yeah. Yep. Oh, okay. Yeah.\n\nYeah. And I'll give you that. Yeah. Yeah. Yeah.\n\nYeah. No. No. Okay. Yeah.\n\nYep. No. No, Tommy. Yeah. No.\n\nIt's sort of everything's sort of it's a bit up in the end. It's it's really hard because I've had people I've still got a container sitting in mom's driveway. This is why she's got a long driveway. And I had people here yesterday just helping helping me. Well, they're they're the ones that were stuck in the container and everything.\n\nSo I've been paying to pay people, give them a few dollars just to help. Because if if I went and got somebody to do it for me, like like, Airtask or something, you know, they probably could charge anywhere from, you know, 6 to $1,000. So yeah. So I've been blessed to have some good people around, and I just help, you know, throw a few dollars to them to just help them out because they're sort of struggle as battlers as well. But, yeah.\n\nSo I haven't really done much enough. Like, I do just small things around, like, just put a washing on. I put the washing on, but I just gotta be careful with my hand because, it was actually aching. Because I sort of was helping a little bit for for grasping, then I gotta sorta use my forearm or I can use my hand a little bit, but it's gotta turn a certain way or whatever and all just, yeah, pain and scream and but anyway, get yeah. I've got the Insurance.\n\nYep. Yep. Yep. Any occupation. Yep.\n\nYep. No. Not police. I was actually I was working on the Port Of Brisbane as I was doing pallet control Queensland pallet control. I'm looking and also sort of team leader for other states.\n\nAnd, like, computer, so two screens on, you know, very computer based two hands and because I can't sort of yeah, I'll hold my hand. Yeah. I can't sort of really hold my hands for any really extended time period of time, and some of the hours that I was doing was a bit crazy. So yeah. Yeah.\n\nNo. Yes. Yes. Yes. Yep.\n\nYeah. Yep. Yep. Yep. I was just gonna go to my local Pro one solicitor.\n\nDo you do you have a list of solicitors for will for wills and things like that? Yes. No. I don't wanna do that through them. Oh, yeah.\n\nSorry. Yeah. Because I I did put my super as a like, the pump into the public trustee or like the if I passed away, but they just tied it up in red tape, and I actually got out of that. Went in there and canceled it. Yep.\n\nOkay. Yep. I'll I'll visit my so what was the difference between a solicitor and a lawyer? Yeah. I'm pretty sure that that well, anyway, I've been to these guys before about other matters, so separation stuff.\n\nAlright then. I appreciate that, Tommy. I just gotta sign this message now, do I? Yep. Okay.\n\nFull name. What's my full name is Donna Louise Bauchland. But yeah. I'll just go it's got Donna Bauchland. Oh, yeah.\n\nI don't anyway, I just signed it all. The date. Next. Oh, thank you. Yeah.\n\nWell, I just said an update or whatever it was next door because I did sign, and it's just loading. Yeah. It's been a bit our Internet down here, even with Telstra, has been a bit funny. Yeah. Yeah.\n\nWell, I mean yeah. You know where the Granite Collider Conservation is? On Redland Bay Road and corner like, Vienna or Windermere. So we're actually, mom we have cul de sac backs onto that. Oh, and mom's property actually backs into the park.\n\nBut that's attached. Yeah. So we're in that bit of a dip. Yeah. So it's still loading.\n\nYou guys are down the Gold Coast, don't you, Tommy? Yeah. Yeah. Yeah. Is it?\n\nOh, here we go. Yeah. That you will get signed copy by email. Yep. Cool.\n\nYep. Cadence. Yeah. With Cadence. Yep.\n\nYeah. Yeah. Okay then. Okay then. Okey dokey.\n\nNo. That's pretty much it. I'm sure that kinda yeah. No. That's okay.\n\nThanks. Yes. Yes. Yes. Definitely.\n\nAlrighty then. I appreciate it, Toni. Thank you. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.48,"sentiment":"neutral","sentiment_score":0.04387250542640686},{"text":"Donna speaking.","start":2.48,"end":3.3,"sentiment":"neutral","sentiment_score":0.039235301315784454},{"text":"Oh, Tommy.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.16878991574048996},{"text":"Yes.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.2519921660423279},{"text":"Pretty not too bad.","start":8.96,"end":10.26,"sentiment":"positive","sentiment_score":0.48910706490278244}],"sentiment":"neutral","sentiment_score":0.2668343365192413,"num_words":10,"start":2.32,"end":10.26},{"sentences":[{"text":"Yourself?","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.324710488319397},{"text":"Oh, yeah.","start":17.865,"end":18.265,"sentiment":"neutral","sentiment_score":0.088480144739151},{"text":"Yep.","start":18.265,"end":18.665,"sentiment":"neutral","sentiment_score":0.11713249981403352},{"text":"Sure.","start":18.665,"end":19.165,"sentiment":"neutral","sentiment_score":0.2102455347776413},{"text":"So who's the senior yeah.","start":19.785,"end":21.865,"sentiment":"neutral","sentiment_score":0.035608090460300446}],"sentiment":"neutral","sentiment_score":0.1007089264690876,"num_words":10,"start":12.32,"end":21.865},{"sentences":[{"text":"Yes.","start":21.865,"end":22.105,"sentiment":"neutral","sentiment_score":0.040626563131809235},{"text":"I do.","start":22.105,"end":22.765,"sentiment":"neutral","sentiment_score":0.04050395265221596},{"text":"Who's the senior adviser, Tommy, that you got with you?","start":23.625,"end":26.445,"sentiment":"neutral","sentiment_score":0.02138812653720379},{"text":"Oh, I thought you said you had a senior adviser with you?","start":28.95,"end":31.69,"sentiment":"neutral","sentiment_score":-0.023021124536171556},{"text":"Oh, oh, okay.","start":39.03,"end":39.99,"sentiment":"neutral","sentiment_score":0.03647293150424957}],"sentiment":"neutral","sentiment_score":0.006024322638820324,"num_words":28,"start":21.865,"end":39.99},{"sentences":[{"text":"Yep.","start":39.99,"end":40.23,"sentiment":"neutral","sentiment_score":0.03437264263629913},{"text":"Yep.","start":40.23,"end":40.63,"sentiment":"neutral","sentiment_score":0.01930580474436283},{"text":"Sorry.","start":40.63,"end":40.95,"sentiment":"neutral","sentiment_score":-0.06898288428783417},{"text":"I misunderstood what you said.","start":40.95,"end":42.81,"sentiment":"neutral","sentiment_score":-0.13196339905261995},{"text":"Yep.","start":52.345,"end":52.505,"sentiment":"neutral","sentiment_score":0.04479838162660599}],"sentiment":"neutral","sentiment_score":-0.07003589450485176,"num_words":9,"start":39.99,"end":52.505},{"sentences":[{"text":"Yep.","start":52.505,"end":52.665,"sentiment":"neutral","sentiment_score":0.023103144019842148},{"text":"Yep.","start":52.665,"end":53.165,"sentiment":"neutral","sentiment_score":0.028112094849348068},{"text":"Sure.","start":53.705,"end":54.205,"sentiment":"neutral","sentiment_score":0.10564497113227844},{"text":"Yep.","start":60.36,"end":60.86,"sentiment":"neutral","sentiment_score":0.057894252240657806},{"text":"It's Donna Louise, Brooklyn, twenty eighth of the first nineteen seventy.","start":69.785,"end":74.845,"sentiment":"neutral","sentiment_score":0.046837654134089295}],"sentiment":"neutral","sentiment_score":0.04866457718114058,"num_words":15,"start":52.505,"end":74.845},{"sentences":[{"text":"And I'm at 55 Waymeade Street, Alexandria Hills.","start":75.305,"end":78.685,"sentiment":"neutral","sentiment_score":0.04633090109564364},{"text":"Yeah.","start":86.659996,"end":87.06,"sentiment":"neutral","sentiment_score":-0.01694883033633232},{"text":"I sold I sold 4, and my mom lives at Number 5.","start":87.06,"end":91.46,"sentiment":"neutral","sentiment_score":-0.014582154185821613},{"text":"So I'm I'm down here at the moment.","start":91.46,"end":93.159996,"sentiment":"neutral","sentiment_score":-0.013585645938292146},{"text":"Yep.","start":94.835,"end":95.335,"sentiment":"neutral","sentiment_score":0.0707884281873703}],"sentiment":"neutral","sentiment_score":0.00469385962933302,"num_words":30,"start":75.305,"end":95.335},{"sentences":[{"text":"Yep.","start":102.835,"end":103.335,"sentiment":"neutral","sentiment_score":0.07093577086925507},{"text":"Yeah.","start":103.395004,"end":103.555,"sentiment":"neutral","sentiment_score":0.15170466899871826},{"text":"Sure.","start":103.555,"end":104.055,"sentiment":"positive","sentiment_score":0.38138484954833984},{"text":"Well, currently, I'm not working.","start":129.655,"end":131.355,"sentiment":"neutral","sentiment_score":-0.28571049869060516},{"text":"I I end up resigning in January due to because I well, I broke my wrist index July 14 of last year, and I end up getting a doctor.","start":131.41501,"end":147.48001,"sentiment":"neutral","sentiment_score":-0.29676800452429675}],"sentiment":"neutral","sentiment_score":-0.2548864685200356,"num_words":37,"start":102.835,"end":147.48001},{"sentences":[{"text":"So I'm I'm I'm on Newstart with medical certificate at the moment, and that's, I think, is up so I've got six months off, and then I've got another six months off because of the the complex regional pain syndrome, the CRPS, CRPS.","start":147.48001,"end":165.365,"sentiment":"neutral","sentiment_score":-0.2128742306038391},{"text":"Yeah.","start":168.92,"end":169.42,"sentiment":"neutral","sentiment_score":-0.019322959706187248},{"text":"Yeah.","start":175.16,"end":175.66,"sentiment":"neutral","sentiment_score":0.002869351767003536},{"text":"Well, I've they've I've had a pain clinic.","start":177.23999,"end":180.44,"sentiment":"neutral","sentiment_score":-0.08322761859744787},{"text":"I was supposed to go last, when was it?","start":180.44,"end":184.035,"sentiment":"neutral","sentiment_score":-0.0618926083876027}],"sentiment":"neutral","sentiment_score":-0.1676274185189076,"num_words":62,"start":147.48001,"end":184.035},{"sentences":[{"text":"A week and a half ago, and they canceled on me.","start":185.77501,"end":188.575,"sentiment":"neutral","sentiment_score":-0.18487276069142602},{"text":"So they had a psychologist appointment lined up and also the physio.","start":188.575,"end":192.035,"sentiment":"neutral","sentiment_score":-0.10305143271883328},{"text":"Yeah.","start":192.735,"end":193.05501,"sentiment":"neutral","sentiment_score":-0.06521270424127579},{"text":"I was getting physio at the hospital as an outpatient, Allied Health, I should say, but they said there's nothing more that they can do.","start":193.05501,"end":202.87999,"sentiment":"neutral","sentiment_score":-0.1312326744198799},{"text":"So I think the pain clinic in that PA hospital, We're wanting to have a have a look because they they originally wanted me to get steroids or get this other injection, but one of the side effects of that they give to osteo patients.","start":202.87999,"end":221.555,"sentiment":"neutral","sentiment_score":-0.12864265342553458}],"sentiment":"neutral","sentiment_score":-0.1319698566927555,"num_words":94,"start":185.77501,"end":221.555},{"sentences":[{"text":"One of the side effects and potential side effects is eating away of the jaw bone.","start":222.495,"end":228.37999,"sentiment":"neutral","sentiment_score":-0.2839113650843501},{"text":"So I went, no.","start":228.37999,"end":229.51999,"sentiment":"neutral","sentiment_score":-0.17108125239610672},{"text":"Yeah.","start":231.26,"end":231.5,"sentiment":"neutral","sentiment_score":-0.03860682249069214},{"text":"So I'm I'm yeah.","start":231.5,"end":232.7,"sentiment":"neutral","sentiment_score":-0.051844620145857334},{"text":"I'm not COVID.","start":232.7,"end":233.76,"sentiment":"neutral","sentiment_score":-0.0910485362013181}],"sentiment":"neutral","sentiment_score":-0.20521563437900373,"num_words":28,"start":222.495,"end":233.76},{"sentences":[{"text":"I didn't get I mean, like, I didn't get the injections, the vaccine the vaccinations of COVID, and and that's something else I'm definitely not gonna get.","start":234.22,"end":241.805,"sentiment":"negative","sentiment_score":-0.5523203191933809},{"text":"So I have another appointment with my so my pain clinic appointment that they've moved me now again to is, like, the first of the first of July.","start":241.805,"end":252.305,"sentiment":"neutral","sentiment_score":0.018984436390123198},{"text":"And then I've also got a doctor's appointment.","start":253.05,"end":255.05,"sentiment":"neutral","sentiment_score":0.04032575455494225},{"text":"I think that's on a my normal GP appointment is on the fourteenth, I think, of July.","start":255.05,"end":261.37,"sentiment":"neutral","sentiment_score":0.01227651207762606},{"text":"Yeah.","start":261.37,"end":261.61002,"sentiment":"neutral","sentiment_score":0.052860524505376816}],"sentiment":"neutral","sentiment_score":-0.17033231028436144,"num_words":81,"start":234.22,"end":261.61002},{"sentences":[{"text":"So the the pain clinic appointment, the Metro South Pain Rio, the the levator rehabilitation center in at Willinga.","start":261.61002,"end":271.275,"sentiment":"neutral","sentiment_score":0.058819864729517383},{"text":"I've got that on the July 1 at 01:00.","start":271.275,"end":273.775,"sentiment":"neutral","sentiment_score":0.04527416618333922},{"text":"Yeah.","start":274.955,"end":275.195,"sentiment":"neutral","sentiment_score":0.08643108606338501},{"text":"And I think I've also got a psychology psychology appointment because they've been at 02:00.","start":275.195,"end":282.095,"sentiment":"neutral","sentiment_score":0.09426927665869395},{"text":"So which is the site for this one.","start":282.94998,"end":284.97,"sentiment":"neutral","sentiment_score":0.07157120201736689}],"sentiment":"neutral","sentiment_score":0.0691939380306464,"num_words":52,"start":261.61002,"end":284.97},{"sentences":[{"text":"This is oh, the the clinic the psych psychologist appointment's at 01:00 on the July 1, and the physiotherapist is on the same day about 2PM.","start":285.43,"end":297.785,"sentiment":"neutral","sentiment_score":0.06612511065143806},{"text":"So that is the 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I'm not like, I sold my house, and majority of it well, over half of it went to the the oh, not the insurance, the what I owed.","start":339.43,"end":351.85,"sentiment":"negative","sentiment_score":-0.3520151972770691},{"text":"Because I've got an empty property down in Ballarat, Bonjour, suburb of Ballarat, which has been completed at at was completed, I think, in February of this year.","start":352.175,"end":362.975,"sentiment":"neutral","sentiment_score":0.0031825494952499866}],"sentiment":"neutral","sentiment_score":-0.1680251034287115,"num_words":60,"start":333.665,"end":362.975},{"sentences":[{"text":"And I'm just in the process of getting any insurance for it.","start":362.975,"end":366.115,"sentiment":"neutral","sentiment_score":0.034068680057923},{"text":"Yeah.","start":368.71,"end":369.11,"sentiment":"neutral","sentiment_score":0.06647689640522003},{"text":"Here we go.","start":369.11,"end":369.59,"sentiment":"neutral","sentiment_score":0.06845101714134216},{"text":"I got signature required request.","start":369.59,"end":372.01,"sentiment":"neutral","sentiment_score":0.04773596972227097},{"text":"Signature.","start":372.94998,"end":373.44998,"sentiment":"neutral","sentiment_score":0.06061108410358429}],"sentiment":"neutral","sentiment_score":0.04454295641996644,"num_words":22,"start":362.975,"end":373.44998},{"sentences":[{"text":"I've got that email from.","start":374.38998,"end":375.43,"sentiment":"neutral","sentiment_score":0.2613857388496399},{"text":"Yep.","start":375.43,"end":375.93,"sentiment":"neutral","sentiment_score":0.16880178451538086},{"text":"Yeah.","start":386.885,"end":387.125,"sentiment":"neutral","sentiment_score":0.07153362780809402},{"text":"Yeah.","start":387.125,"end":387.445,"sentiment":"neutral","sentiment_score":0.0699322298169136},{"text":"There's I've I've I'm gonna oh, there's there's 30 I put 30,000 on the offset for the repayment of my NDIS 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get a new boat, a new floor in it.","start":492.795,"end":498.95502,"sentiment":"neutral","sentiment_score":-0.16199402704283042},{"text":"And but that was, I think, at the time was, like, 2 and a $2.02 and a half thousand, I think.","start":498.95502,"end":504.46,"sentiment":"neutral","sentiment_score":-0.10897772368930635},{"text":"But it's yeah.","start":505.08,"end":506.04,"sentiment":"neutral","sentiment_score":-0.05804269512494405}],"sentiment":"neutral","sentiment_score":-0.13253717911693286,"num_words":53,"start":492.315,"end":506.04},{"sentences":[{"text":"I ain't in for the semi console, Stessil Craft.","start":506.04,"end":510.7,"sentiment":"neutral","sentiment_score":-0.1386550615231196},{"text":"But I don't have I don't have ownership.","start":511.08,"end":513.1,"sentiment":"neutral","sentiment_score":-0.20290574617683887},{"text":"I I own it, but it was part of the settlement that he just never and I've I've over the years, I've said, where's the 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estuary.","start":731.51,"end":733.13,"sentiment":"neutral","sentiment_score":-0.10021397719780605},{"text":"Yeah.","start":734.55,"end":734.79,"sentiment":"neutral","sentiment_score":-0.10304906964302064},{"text":"Violence and stuff.","start":734.79,"end":735.83,"sentiment":"neutral","sentiment_score":-0.21079853673775992}],"sentiment":"neutral","sentiment_score":-0.057448762468993664,"num_words":26,"start":726.79,"end":735.83},{"sentences":[{"text":"So but just help helping trying to get things fixed up at her place as well.","start":735.83,"end":741.295,"sentiment":"neutral","sentiment_score":0.11308539682067931},{"text":"And but I there's something else I was gonna say.","start":741.295,"end":744.995,"sentiment":"neutral","sentiment_score":-0.08479655608534813},{"text":"So the next 12 I did have a question regarding superannuation.","start":747.45496,"end":753.2,"sentiment":"neutral","sentiment_score":-0.06640703163363716},{"text":"My brother, like, when we were up at a funeral, it's usually when you get to meet up with people, unfortunately.","start":756.22003,"end":762.24,"sentiment":"neutral","sentiment_score":-0.14718698781161083},{"text":"And he mentioned that, you know, if you're if you're with the government, whether that's whether you're employed currently or were previously employed, the the superannuation, they they can access to that 55.","start":763.57495,"end":776.55,"sentiment":"neutral","sentiment_score":-0.038646280878421035}],"sentiment":"neutral","sentiment_score":-0.0454431931068609,"num_words":91,"start":735.83,"end":776.55},{"sentences":[{"text":"So I'm just wondering what what what what is your take on that or can you put me in the actual advise what the process or whether I'm I'm eligible or 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searching and came up with HUB24.","start":835.38,"end":838.44,"sentiment":"neutral","sentiment_score":-0.14501136473634027},{"text":"It was Australia Post defined benefits.","start":845.295,"end":847.555,"sentiment":"neutral","sentiment_score":0.007082138986637195},{"text":"Alright.","start":857.375,"end":857.875,"sentiment":"neutral","sentiment_score":0.03972335532307625}],"sentiment":"negative","sentiment_score":-0.37980324435713037,"num_words":42,"start":825.495,"end":857.875},{"sentences":[{"text":"Yep.","start":861.5,"end":862.0,"sentiment":"neutral","sentiment_score":-0.012931599281728268},{"text":"Yep.","start":865.98004,"end":866.48004,"sentiment":"neutral","sentiment_score":0.043294817209243774},{"text":"Yep.","start":866.78,"end":867.28,"sentiment":"neutral","sentiment_score":0.009983276017010212},{"text":"Mhmm.","start":867.66003,"end":868.16003,"sentiment":"neutral","sentiment_score":0.03176627680659294},{"text":"Oh, okay.","start":875.035,"end":875.77496,"sentiment":"neutral","sentiment_score":0.04493524879217148}],"sentiment":"neutral","sentiment_score":0.026997211389243603,"num_words":6,"start":861.5,"end":875.77496},{"sentences":[{"text":"Well, I don't I don't know if there is because oh, I'd have to I have got myGov account myGov because I'm getting still, like, in new start benefits with medical.","start":875.915,"end":886.095,"sentiment":"neutral","sentiment_score":-0.060298100879956636},{"text":"But I've also I which I didn't mention to the because I was just more concerned, you know, with why risk going through the process.","start":887.82,"end":893.76,"sentiment":"neutral","sentiment_score":-0.24109679073095322},{"text":"But I actually did about a couple of months ago, I actually did hurt my hip just standing, and then my legs were locked.","start":893.9,"end":900.16003,"sentiment":"negative","sentiment_score":-0.4469046176721652},{"text":"I don't know.","start":900.22003,"end":900.62,"sentiment":"negative","sentiment_score":-0.3929259777069092},{"text":"I went to get the light switch, and I sort of, like, twisted, and it twisted right in in my left hip.","start":900.62,"end":906.825,"sentiment":"negative","sentiment_score":-0.3481819114901803}],"sentiment":"neutral","sentiment_score":-0.26153477814846804,"num_words":105,"start":875.915,"end":906.825},{"sentences":[{"text":"So I'm actually I'm trying to go for a walk in this afternoon, but then I have walk ins today.","start":906.825,"end":911.78503,"sentiment":"neutral","sentiment_score":-0.04574732854962349},{"text":"So I might just just get have a look at it and get the x-ray, just go to the emergency.","start":911.78503,"end":916.205,"sentiment":"neutral","sentiment_score":-0.04210556149482727},{"text":"Because I've been putting it off and putting it off and then had other 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invoice.","start":1062.15,"end":1063.37,"sentiment":"neutral","sentiment_score":-0.029463654011487962},{"text":"They said that they did have like, I wanted to reduce the capital, like, the principal.","start":1063.51,"end":1067.77,"sentiment":"neutral","sentiment_score":-0.09805252589285374}],"sentiment":"neutral","sentiment_score":-0.02068482645166417,"num_words":60,"start":1044.325,"end":1067.77},{"sentences":[{"text":"I didn't wanna and then that's why I put the 30,000 sitting in offset for the repayments to come out of.","start":1067.83,"end":1074.9951,"sentiment":"neutral","sentiment_score":-0.050838627630756014},{"text":"But I am gonna act before July.","start":1077.935,"end":1082.5951,"sentiment":"neutral","sentiment_score":0.03527759441307613},{"text":"This financial year, I'm I'm gonna access because I'm not gonna withdraw because I'm not getting I'm just on normal 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to get benefits for after two years.","start":1117.78,"end":1132.7649,"sentiment":"neutral","sentiment_score":0.008106185983006772},{"text":"So twenty four months.","start":1133.465,"end":1135.8049,"sentiment":"neutral","sentiment_score":0.005528838839381933},{"text":"So but depending on, obviously, what happens with the doc with with my wrist and everything, and then now with the my hip, I'll you know, everything sort of still bit up in the 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just have a I'm sorry.","start":1187.895,"end":1189.755,"sentiment":"neutral","sentiment_score":0.0010538116718331973},{"text":"One document?","start":1192.775,"end":1193.595,"sentiment":"neutral","sentiment_score":0.01902453415095806},{"text":"Which one is it?","start":1194.135,"end":1195.2,"sentiment":"neutral","sentiment_score":0.027340072207152843}],"sentiment":"neutral","sentiment_score":0.015508232505193778,"num_words":14,"start":1187.175,"end":1195.2},{"sentences":[{"text":"Yes.","start":1214.0449,"end":1214.5449,"sentiment":"neutral","sentiment_score":-0.0003472510725259781},{"text":"And I'm still gonna do my benefits as well.","start":1214.765,"end":1217.645,"sentiment":"neutral","sentiment_score":-0.046199960427151784},{"text":"I'm not best benefactors.","start":1217.645,"end":1219.105,"sentiment":"negative","sentiment_score":-0.40915368497371674},{"text":"That's why I haven't 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helping helping me.","start":2322.705,"end":2327.65,"sentiment":"neutral","sentiment_score":0.08731439672410488},{"text":"Well, they're they're the ones that were stuck in the container and everything.","start":2327.95,"end":2330.69,"sentiment":"neutral","sentiment_score":-0.17872288737159508}],"sentiment":"neutral","sentiment_score":-0.20593408763897222,"num_words":61,"start":2312.305,"end":2330.69},{"sentences":[{"text":"So I've been paying to pay people, give them a few dollars just to help.","start":2331.15,"end":2336.99,"sentiment":"neutral","sentiment_score":-0.016776029765605927},{"text":"Because if if I went and got somebody to do it for me, like like, Airtask or something, you know, they probably could charge anywhere from, you know, 6 to $1,000.","start":2336.99,"end":2347.035,"sentiment":"neutral","sentiment_score":-0.03671083455124209},{"text":"So yeah.","start":2347.895,"end":2348.615,"sentiment":"neutral","sentiment_score":0.01960534229874611},{"text":"So I've been 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Cadence.","start":2738.77,"end":2739.59,"sentiment":"neutral","sentiment_score":0.0530349537730217},{"text":"Yep.","start":2752.955,"end":2753.455,"sentiment":"neutral","sentiment_score":0.10343553870916368}],"sentiment":"neutral","sentiment_score":0.05445867062856754,"num_words":6,"start":2729.0051,"end":2753.455},{"sentences":[{"text":"Yeah.","start":2758.395,"end":2758.895,"sentiment":"neutral","sentiment_score":0.07559438794851303},{"text":"Yeah.","start":2762.0798,"end":2762.24,"sentiment":"neutral","sentiment_score":0.09516917914152144},{"text":"Okay then.","start":2762.24,"end":2763.06,"sentiment":"neutral","sentiment_score":0.10579429939389229},{"text":"Okay then.","start":2766.8,"end":2767.6199,"sentiment":"neutral","sentiment_score":0.08674715086817741},{"text":"Okey dokey.","start":2767.76,"end":2768.66,"sentiment":"neutral","sentiment_score":0.19729110598564148}],"sentiment":"neutral","sentiment_score":0.1188035849481821,"num_words":8,"start":2758.395,"end":2768.66},{"sentences":[{"text":"No.","start":2772.24,"end":2772.56,"sentiment":"neutral","sentiment_score":-0.22892963886260984},{"text":"That's pretty much it.","start":2772.56,"end":2775.0752,"sentiment":"neutral","sentiment_score":-0.13728502579033375},{"text":"I'm sure that kinda yeah.","start":2776.495,"end":2780.195,"sentiment":"neutral","sentiment_score":-0.1974647708237171},{"text":"No.","start":2782.2551,"end":2782.655,"sentiment":"neutral","sentiment_score":-0.2047770619392395},{"text":"That's okay.","start":2782.655,"end":2783.235,"sentiment":"neutral","sentiment_score":0.07651816681027412}],"sentiment":"neutral","sentiment_score":-0.13977956342009398,"num_words":13,"start":2772.24,"end":2783.235},{"sentences":[{"text":"Thanks.","start":2784.495,"end":2784.995,"sentiment":"positive","sentiment_score":0.6442742347717285},{"text":"Yes.","start":2789.07,"end":2789.57,"sentiment":"neutral","sentiment_score":0.2365407943725586},{"text":"Yes.","start":2790.1099,"end":2790.5898,"sentiment":"neutral","sentiment_score":0.24318167567253113},{"text":"Yes.","start":2790.5898,"end":2790.99,"sentiment":"neutral","sentiment_score":0.29310721158981323},{"text":"Definitely.","start":2790.99,"end":2791.49,"sentiment":"positive","sentiment_score":0.45703431963920593}],"sentiment":"positive","sentiment_score":0.3748276472091675,"num_words":5,"start":2784.495,"end":2791.49},{"sentences":[{"text":"Alrighty then.","start":2792.51,"end":2793.31,"sentiment":"positive","sentiment_score":0.5342712849378586},{"text":"I appreciate it, Toni.","start":2793.31,"end":2794.45,"sentiment":"positive","sentiment_score":0.7539538890123367},{"text":"Thank you.","start":2796.99,"end":2797.63,"sentiment":"positive","sentiment_score":0.71336430311203},{"text":"Take care.","start":2797.63,"end":2798.03,"sentiment":"positive","sentiment_score":0.5317274630069733},{"text":"Bye bye.","start":2798.03,"end":2798.69,"sentiment":"neutral","sentiment_score":0.2956383377313614}],"sentiment":"positive","sentiment_score":0.5971515278021494,"num_words":12,"start":2792.51,"end":2798.69}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Donna speaking.\n\nChannel 0: Good afternoon, Dan. It's Tommy here from Oakview. How are you going?\n\nChannel 1: Oh, Tommy. Yes. Pretty not too bad.\n\nChannel 0: Good to hear. Good to hear.\n\nChannel 1: Yourself?\n\nChannel 0: I'm one of the senior advisers here. I'm just giving you a a call to go through that annual review with you.\n\nChannel 1: Oh, yeah. Yep. Sure.\n\nChannel 0: Perfect.\n\nChannel 1: So who's\n\nChannel 0: Do you have a\n\nChannel 1: the\n\nChannel 0: bit\n\nChannel 1: senior\n\nChannel 0: of time for me this morning?\n\nChannel 1: yeah. Yes. I do. Who's the senior adviser, Tommy, that you got with you?\n\nChannel 0: Sorry. I am the senior adviser.\n\nChannel 1: Oh, I thought you said you had a senior adviser with you?\n\nChannel 0: No. No. It's okay. I do the a little bit of traineeships with some of the p y's here, and I supervise them as well.\n\nChannel 1: Oh, oh, okay. Yep. Yep. Sorry. I misunderstood what you said.\n\nChannel 0: That's totally fine. Just before I jump into it, I have a bit of an email pack to send through to you. I'm just gonna quickly confirm security with you, and then we'll jump\n\nChannel 1: Yep.\n\nChannel 0: into\n\nChannel 1: Yep.\n\nChannel 0: it\n\nChannel 1: Yep.\n\nChannel 0: if that's alright.\n\nChannel 1: Sure.\n\nChannel 0: Sensational. So are you okay for the calls to be recorded for training quality purposes?\n\nChannel 1: Yep.\n\nChannel 0: Perfect. And I'm registered with Asica's adviser 1273105. Could you please confirm your date of birth and address?\n\nChannel 1: It's Donna Louise, Brooklyn, twenty eighth of the first nineteen seventy. And\n\nChannel 0: Yep.\n\nChannel 1: I'm at\n\nChannel 0: And\n\nChannel 1: 55 Waymeade Street, Alexandria Hills.\n\nChannel 0: perfect. Perfect. I did have a bit of a note here. This may be a bit incorrect because we've got a new system, but did you end up moving between 4 and 5\n\nChannel 1: Yeah.\n\nChannel 0: Weymouth\n\nChannel 1: I\n\nChannel 0: Street?\n\nChannel 1: sold I sold 4, and\n\nChannel 0: Yep.\n\nChannel 1: my mom lives at Number 5. So I'm I'm down here\n\nChannel 0: Sold\n\nChannel 1: at the\n\nChannel 0: 4,\n\nChannel 1: moment.\n\nChannel 0: living in 5.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. That is sensational. Now I've got your email your Gmail account here. Will you be able to look onto the documents with me today?\n\nChannel 1: Yep. Yeah. Sure.\n\nChannel 0: Perfect. So I'm gonna pop them through now. It should come through from the new system pretty quickly. But if it is the first time, it may go through to your spam folder. So if you can just have a look at both there for me, that would be fantastic.\n\nAnd just while that's coming through to you, Dana, is there anything in particular you wanna focus on today's review?\n\nChannel 1: Well, currently, I'm not working. I I end up resigning in January due to because I well, I broke my wrist index July 14\n\nChannel 0: Yep.\n\nChannel 1: of last year, and I end up getting a doctor. So I'm I'm I'm on Newstart with medical certificate at the moment, and that's, I think, is up so I've got six months off, and then I've got another six months off because of the the complex regional pain syndrome, the CRPS,\n\nChannel 0: Yep.\n\nChannel 1: CRPS.\n\nChannel 0: Crips. Good old crips\n\nChannel 1: Yeah.\n\nChannel 0: there. And I did see a note that, Caden was sending out potentially a TPD claim pack. Are you still\n\nChannel 1: Yeah.\n\nChannel 0: looking to do a TPD claim?\n\nChannel 1: Well, I've they've I've had a pain clinic. I was supposed to go last, when was it? A week and a half ago, and they canceled on me. So they had a psychologist appointment lined up and also the physio. Yeah.\n\nI was getting physio at the hospital as an outpatient, Allied Health, I should say, but they said there's nothing more that they can do. So I think the pain clinic in that PA hospital, We're wanting to have a have a look because they they originally wanted me to get steroids or get this other injection, but one of\n\nChannel 0: Oh.\n\nChannel 1: the side effects of that they give to osteo patients. One of the side effects and potential side effects is eating away of the jaw bone. So I went, no.\n\nChannel 0: Oh, yeah. Wow.\n\nChannel 1: Yeah. So I'm I'm yeah. I'm not COVID. I didn't get I mean, like, I didn't get the injections, the vaccine the vaccinations of COVID, and and that's something else I'm definitely not gonna get. So\n\nChannel 0: Yeah. Yep. No. Fair\n\nChannel 1: I\n\nChannel 0: enough.\n\nChannel 1: have another appointment with my so my pain clinic appointment that they've moved me now again to is, like, the first of the first of July. And then I've also got a doctor's appointment. I think that's on a my normal GP appointment is on the fourteenth, I think, of July. Yeah. So the the pain clinic appointment, the Metro South Pain Rio, the the levator rehabilitation center in at Willinga.\n\nI've got that on the July 1 at 01:00.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. And I think I've also got a psychology psychology appointment because they've been at 02:00. So which is the site for this one. This is oh, the the clinic the psych psychologist appointment's at 01:00 on the July 1, and\n\nChannel 0: Uh-huh.\n\nChannel 1: the physiotherapist is on the same day about 2PM. So that is the answer.\n\nChannel 0: Okay. So all in all, really, it's it's a bit of a situation of kind of going through the motions, going to all the different\n\nChannel 1: Yes.\n\nChannel 0: appointments and things like that.\n\nChannel 1: Yes. Yes.\n\nChannel 0: If you get to a point where you get enough of the information and a TPD claim becomes\n\nChannel 1: Yep.\n\nChannel 0: kind of viable,\n\nChannel 1: Yep.\n\nChannel 0: then we obviously do specialize in, like, TPD claims advice for people to\n\nChannel 1: Yeah.\n\nChannel 0: kind of say,\n\nChannel 1: Yep.\n\nChannel 0: okay. You've got, you know, half $1,000,000 of superannuation, quarter million dollars of insurance coming your way. We can\n\nChannel 1: Yep.\n\nChannel 0: do some little strategies to reduce the taxes that they will take out of that, and\n\nChannel 1: Yep.\n\nChannel 0: then we go, okay. How do we invest this so you can kind of live off of it, if that makes\n\nChannel 1: Yeah. Yeah. Because I'm not\n\nChannel 0: sense?\n\nChannel 1: like, I sold my house, and majority of it well, over half of it went to the the oh, not the insurance, the what I owed. Because I've got an empty\n\nChannel 0: Yep.\n\nChannel 1: property down in Ballarat, Bonjour, suburb of Ballarat, which has been completed at at was completed, I think, in February of this year. And I'm just in the process of getting any insurance for it. Yeah. Here we go. I got signature required request.\n\nSignature. I've got\n\nChannel 0: Perfect.\n\nChannel 1: that email from. Yep.\n\nChannel 0: So just on the assets and liabilities, you've got the investment property in Ballarat. The there was, I think, two cars, a caravan, and a bit of cash in an offset account was what we had noted down.\n\nChannel 1: Yeah. Yeah. There's I've I've I'm gonna oh, there's there's 30 I put 30,000 on the offset for the repayment\n\nChannel 0: Perfect.\n\nChannel 1: of my NDIS property.\n\nChannel 0: Yep.\n\nChannel 1: Paid for the repayment for almost for eleven months. So hoping to get participants in there with during that time. And if I if I can't after twelve months, I'm just gonna try and just I'm just gonna sell it. But I've got a caravan. I've got a Valiant as well.\n\nI've\n\nChannel 0: Yep.\n\nChannel 1: got a Mitsubishi\n\nChannel 0: And then the Mitsubishi.\n\nChannel 1: Yeah. The Mitsubishi's I don't know what size. I don't know. It's probably about four and a half, I think, maybe\n\nChannel 0: Yeah.\n\nChannel 1: if I\n\nChannel 0: Yep.\n\nChannel 1: a bit. The Valiant, it seems to be getting some getting the maintenance, everything done on it because it's been sitting for a while. I've always kept it registered. So that's\n\nChannel 0: Yeah.\n\nChannel 1: where I can see about almost 7,000 just on the mechanical sides of it. So but the car itself, probably, currently as it stands, I think I've got it insured with Shannon's around 16, but I'm gonna have to up that because it's probably around about $20.20 grand\n\nChannel 0: Yeah.\n\nChannel 1: or anything. Yeah. And the caravan was 20. Well, I bought that at the beginning of the year. It's in my sister's property up at Battle Creek, which is in Arantina inside of Bunberg on the way to $17.70.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah. What else?\n\nChannel 0: The NDIS\n\nChannel 1: And and I do\n\nChannel 0: property\n\nChannel 1: have a bike\n\nChannel 0: is\n\nChannel 1: a boat.\n\nChannel 0: a\n\nChannel 1: Pardon?\n\nChannel 0: a bike. Is it motorbike?\n\nChannel 1: Boat. No. No. No. Sorry.\n\nI bought a boat. I'm\n\nChannel 0: Boat.\n\nChannel 1: out wrong. But I haven't that was part of my settlement with my ex. That was ten years ago, and I I he's still that's he still didn't provide me the boat.\n\nChannel 0: Oh, no.\n\nChannel 1: Yeah. Yeah. So I've gotta try and look at getting that back, but I need a new trailer and probably get a new boat, a new floor in it. And but that was, I think, at the time was, like, 2 and a $2.02 and a half thousand, I think.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Yeah.\n\nChannel 1: it's yeah. I ain't in for the semi console, Stessil Craft. But I don't have I don't have ownership.\n\nChannel 0: Not a possession\n\nChannel 1: I\n\nChannel 0: of\n\nChannel 1: I own\n\nChannel 0: it.\n\nChannel 1: it, but it was part of the settlement that he just never and I've I've over the years, I've said, where's the boat? Where's Casper? Because I had a\n\nChannel 0: Yeah. Oh, is that the name Casper?\n\nChannel 1: yeah. Yeah. It's got a Casper the ghost painted on the because it's a it's got a it's a center console, and it's got yeah. On the front of the this this center console, there's a painting of Casper the ghost. And I think he's got it in his in his property.\n\nBecause when I looked on Google Maps, he's got a boat that looks very similar to my boat, but he's got a cardboard across the front of it.\n\nChannel 0: Oh, gosh.\n\nChannel 1: Yeah. So but\n\nChannel 0: Classic.\n\nChannel 1: yes.\n\nChannel 0: And, Dana, with the NDIS properties, I know you said you're you're gonna try and get someone in there and then maybe sell it if you can't. Normally, they're pretty good for, like, the rental returns on those\n\nChannel 1: Yeah.\n\nChannel 0: because I\n\nChannel 1: They\n\nChannel 0: think\n\nChannel 1: are.\n\nChannel 0: what the\n\nChannel 1: Yeah.\n\nChannel 0: government\n\nChannel 1: Yeah.\n\nChannel 0: kind of pitches\n\nChannel 1: Yes.\n\nChannel 0: in a bit as well.\n\nChannel 1: Yes. They do. So, typically, I was looking around about 50 to 60,000 per year for that.\n\nChannel 0: Yeah. Wow. Not bad.\n\nChannel 1: Yeah. So that is that's with two it's two participants in there. They've all got their own en suite and everything. And then also with a, like, a living carer or a carer, they can come in with, like, another bedroom with an en suite. And\n\nChannel 0: Yeah.\n\nChannel 1: it's got like, it's a security system. It's got in in house security cameras that show the front of the door the front, the side, the back sort of thing. Yeah. So I'm just in the process of I I've I've got that with he's managing that. This SDA provider's disability forever homes.\n\nChannel 0: Oh,\n\nChannel 1: Hang on. I've\n\nChannel 0: yeah.\n\nChannel 1: got my little dog barking at the door. Just let him in.\n\nChannel 0: No. You're alright. No. You're right. I was just noting down the sort of updating goals and things like that because, obviously, you've got to get through all the medical side of things,\n\nChannel 1: Yes.\n\nChannel 0: sort out what to do with the properties, and, obviously, a little bit of work to be done around the place as well, especially with the vehicles and so on.\n\nChannel 1: Yeah.\n\nChannel 0: Anything else kind of major coming up in the next year or so?\n\nChannel 1: No. Well, no. No. I was just retire up to my sister's property at the Bethel Creek\n\nChannel 0: Yep.\n\nChannel 1: and then maybe do a bit of bit of art that I can, you know, because I do have an arts degree, but I just was working full time at the at the I just haven't sort of gotten back into it.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. And she's she's\n\nChannel 0: No.\n\nChannel 1: at Battle Creek. So another potential thing we were thinking\n\nChannel 0: Totally\n\nChannel 1: about doing is turning her property\n\nChannel 0: fair.\n\nChannel 1: into an Airbnb\n\nChannel 0: Yeah. Right.\n\nChannel 1: for holidays because it's up near $17.70, and there's a good a four by four park near Ruhls Beach. So it's near Deepwater National Park. Yeah. So it's a beautiful part of the world. Half an hour from Agnes Waters.\n\nYeah. So so that was another thing. She she she she lost her husband probably about twelve years ago. So she's out there by herself with a little dog. So, yeah, so that's where I was gonna go out there and help her out.\n\nShe's got a a bit of property. She shares it with her brother-in-law.\n\nChannel 0: Yep. A bit of space, though.\n\nChannel 1: Yeah. Yeah. Like, it's had two houses on the property. It's on 40 acres, but she backs right onto the Battle Creek. It's not a creek.\n\nIt's a it's like an estuary.\n\nChannel 0: Yeah. Right.\n\nChannel 1: Yeah. Violence and stuff. So but just help helping trying to get things fixed up at her place as well. And but I there's something else I was gonna say. So the next 12 I did have a question regarding superannuation.\n\nMy brother, like, when we were up at a funeral, it's usually when you get to meet up with people, unfortunately.\n\nChannel 0: Yeah.\n\nChannel 1: And he mentioned that, you know, if you're if you're with the government, whether that's whether you're employed currently or were previously employed, the the superannuation, they they can access to that 55. So I'm just wondering what what what what is your take on that or can you put me in the actual advise what the process or whether I'm I'm eligible or not?\n\nChannel 0: The I know the old defined benefit schemes used to sort of click on at age 55, but I don't\n\nChannel 1: Yeah.\n\nChannel 0: believe you've got a separate account from back then,\n\nChannel 1: No.\n\nChannel 0: One of\n\nChannel 1: Well,\n\nChannel 0: the old\n\nChannel 1: I\n\nChannel 0: PSSAP\n\nChannel 1: rolled my\n\nChannel 0: or anything\n\nChannel 1: yeah.\n\nChannel 0: like\n\nChannel 1: Well,\n\nChannel 0: that.\n\nChannel 1: sorry. I I rolled my account. So what I let I was just straight past twenty one years. So I was on a defined benefit. And\n\nChannel 0: Uh-huh.\n\nChannel 1: I took a voluntary redundancy in 2016, so ten years ago. And so they when I left there, they just without any knowledge or whatever, I was they just put us straight into Australian Super. And Australian Super, they were terrible. They, you know, they they they returns weren't really good and their portfolio wasn't really good at all. And that's why I went searching and came up with HUB24.\n\nChannel 0: Gotcha. Gotcha. Do you know who it was before Australian Super?\n\nChannel 1: It was Australia Post defined benefits.\n\nChannel 0: Okay. Aus post defined benefits. So one of the things that we can look at because I've also got a lot of clients and myself that have, like, military super in the background\n\nChannel 1: Alright.\n\nChannel 0: and that sort of stuff that you basically can't even really touch until\n\nChannel 1: Yep.\n\nChannel 0: the fifties. And then once you hit that fifties, you can kind of either access, roll it\n\nChannel 1: Yep.\n\nChannel 0: over, that\n\nChannel 1: Yep.\n\nChannel 0: kind of thing.\n\nChannel 1: Mhmm.\n\nChannel 0: So if there is a defined benefit portion still floating around there, it would actually be on your myGov account. It would list both your accounts on there.\n\nChannel 1: Oh, okay. Well, I don't I don't know if there is because oh, I'd have to I have got myGov account myGov because I'm getting still, like, in new start benefits with medical.\n\nChannel 0: Gotcha.\n\nChannel 1: But I've also I which I didn't mention to the because I was just more concerned, you know, with why risk going through the process. But I actually did about a couple of months ago, I actually did hurt my hip just standing, and then my legs were locked. I don't know. I went to get the light switch, and I sort of, like, twisted, and it twisted right in in my left hip. So I'm actually I'm trying to go for a walk in this afternoon, but then I have walk ins today.\n\nSo I might just just get have a look at it and get the x-ray, just go to the emergency. Because I've been putting it off and putting it off and then had other things. I had to go fly down to Ballarat and things like that and but I've noticed that trying to go upstairs and stuff, it's in in my leg. I I'm like, rent not so much the upper upper part, but my the must send the nurse down static or something where my calf, my leg lower leg aches. So I've been doing that every night, which I didn't mention to the yeah.\n\nLike I said, I'll just but I'll I'll have a look into that anyway.\n\nChannel 0: Yeah. So when it\n\nChannel 1: Yeah.\n\nChannel 0: comes to the super access, when I'm checking the the benefits, when they roll across from different funds, if they had unrestricted the funds, it actually carries across to the different super funds, but they haven't done that when they've gone between Australian Super Hub and so on. They haven't unrestricted any portions of it. So the only things that would be there is if there's another account floating on myGov that's been sitting there, locked away, defined benefit, or the TPD access as well. Other than that, it'll be 60 plus. So if\n\nChannel 1: Oh,\n\nChannel 0: you had\n\nChannel 1: okay.\n\nChannel 0: a PSS account, there is a bit of a 55 access on those for the public\n\nChannel 1: Okay.\n\nChannel 0: sector guys, but I don't\n\nChannel 1: I thought\n\nChannel 0: believe\n\nChannel 1: I'm\n\nChannel 0: you would have had one.\n\nChannel 1: yeah. All I've got is straight taxation, Suddenlink workforce. What's in the wallet? You have nothing in the wallet. No.\n\nWell, they must've that's just obviously whatever it was just transferred straight over into StrangeSebra.\n\nChannel 0: Yeah. And there's usually these painful little letters they give you where like, there's an an options letter where they give you, like, three or four options however long ago. And part of those was, oh, if you're 55, you can take this. You can roll it across or leave it, and\n\nChannel 1: Yeah.\n\nChannel 0: that would have been done yolks ago. But if there's anything\n\nChannel 1: No. I'll be\n\nChannel 0: still floating\n\nChannel 1: at\n\nChannel 0: there, it would be preserved\n\nChannel 1: yep.\n\nChannel 0: for you.\n\nChannel 1: Yeah. Well, at fifth at I would have been 40 something when that happened. 45, forty six when that happened.\n\nChannel 0: Gotcha.\n\nChannel 1: So that's\n\nChannel 0: Gotcha.\n\nChannel 1: probably what it is then. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. That's okay. Because I was because I'm I've been sign out. Because I've been tapping into my what's left over of my my what I sold of my house\n\nChannel 0: Yeah.\n\nChannel 1: and and putting, like, over 80,000 into the NDIS property. I paid the last invoice. They said that they did have like, I wanted to reduce the capital, like, the principal. I didn't wanna and then that's why I put the 30,000 sitting in offset for the repayments to come out of.\n\nChannel 0: Yeah.\n\nChannel 1: But I am gonna act before July. This financial year, I'm I'm gonna access because I'm not gonna withdraw because I'm not getting I'm just on normal benefits. But because I've been tapping into my home, the money when I start the home, I might have to just chuck that into a fixed term or something for a bit and then just access some money out of super. I think you can get 10,000, but they take about 1,200 out of in tax or something or 2,000 in tax.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: For\n\nChannel 1: it's like\n\nChannel 0: hardship\n\nChannel 1: that I'm not\n\nChannel 0: and\n\nChannel 1: touching,\n\nChannel 0: all that\n\nChannel 1: yeah,\n\nChannel 0: kind of\n\nChannel 1: how\n\nChannel 0: thing.\n\nChannel 1: to proceed. Because with with with Centrelink or with the even though you sell your house, you still they allow you to get benefits for after two years. So twenty four months. So but depending on, obviously, what happens with the doc with with my wrist and everything, and then now with the my hip, I'll you know, everything sort of still bit up in the air.\n\nChannel 0: Yeah. And if it does sort of get across the line, like I said, we can convert things into like,\n\nChannel 1: Yeah.\n\nChannel 0: if they do class you as TPD, you can unlock\n\nChannel 1: Mhmm.\n\nChannel 0: the entire super insurance portion together. And then,\n\nChannel 1: Yeah.\n\nChannel 0: basically, you can convert it into essentially a pension. So you can start drawing down an income out of it,\n\nChannel 1: Yeah.\n\nChannel 0: lump\n\nChannel 1: Yeah.\n\nChannel 0: sums when you need to. So I'll kind of put a flag on your account that if that kind of goes through and they do you know, the doctors do tick off on that, we\n\nChannel 1: Yeah.\n\nChannel 0: can look\n\nChannel 1: Yeah.\n\nChannel 0: at\n\nChannel 1: Yeah.\n\nChannel 0: applying TPD status and then the old uplift strategy to reduce the taxes.\n\nChannel 1: Yes. Yep. Yeah.\n\nChannel 0: Cool. In the meantime, do you have that email that I sent through to you?\n\nChannel 1: Mhmm. Yes. I just\n\nChannel 0: I\n\nChannel 1: have\n\nChannel 0: want\n\nChannel 1: a\n\nChannel 0: to just\n\nChannel 1: I'm sorry.\n\nChannel 0: have a little looky at the\n\nChannel 1: One\n\nChannel 0: once\n\nChannel 1: document?\n\nChannel 0: you hit, yeah,\n\nChannel 1: Which\n\nChannel 0: if\n\nChannel 1: one\n\nChannel 0: you hit\n\nChannel 1: is\n\nChannel 0: that\n\nChannel 1: it?\n\nChannel 0: button, it'll bring up the documents to look through first, and you should be able to kind of have a scroll through and a click through of the documents with me. And just while you're opening that up, just estate planning wise, I know there was a bit of a mention that you were looking to possibly put, like, a will in place and things like that. I'm just wondering if\n\nChannel 1: Yes.\n\nChannel 0: that's still\n\nChannel 1: And I'm still\n\nChannel 0: on the\n\nChannel 1: gonna\n\nChannel 0: cards.\n\nChannel 1: do my benefits as well. I'm not best benefactors. That's\n\nChannel 0: Beneficiary.\n\nChannel 1: why I haven't\n\nChannel 0: Yeah.\n\nChannel 1: beneficiaries. Sorry. Bye.\n\nChannel 0: No. You're right.\n\nChannel 1: Okay.\n\nChannel 0: Was there someone in particular that we were trying to nominate for the beneficiaries?\n\nChannel 1: Well, I got five brothers and sisters.\n\nChannel 0: Yep.\n\nChannel 1: Two or probably three of them are fairly not well off, but, yeah, I was just gonna leave it to my siblings. And I they I did so I've actually got seven siblings, two half brothers and sisters, my youngest ones. Yeah. But I was actually wanting to put at least put it into three well, it's more of my nieces in that too, but there's at least two that I wanna give definitely on there.\n\nChannel 0: Yeah.\n\nChannel 1: My older my sister who lives at Battle Creek, Christina, older Yvonne Boakland, and Morgan Boakland. And then my my sis my sibling that's younger than me, Lily Marie\n\nChannel 0: Perfect. So what you've got to do in that case is we definitely need to get the will sorted because\n\nChannel 1: Yep.\n\nChannel 0: the direct nominations you've got to do, you know, financial\n\nChannel 1: Yep.\n\nChannel 0: dependence, spouse, children. But\n\nChannel 1: Yes.\n\nChannel 0: if we nominate your estate, which is your legal personal representative, the\n\nChannel 1: Yeah.\n\nChannel 0: super can be directed to your name with all your other assets. And\n\nChannel 1: Yeah.\n\nChannel 0: then through the will, you can sort of space out who gets what through there.\n\nChannel 1: Yeah. I was looking at because another thing I was thinking about is maybe actually doing a trust. So any of my money goes into the trust.\n\nChannel 0: So\n\nChannel 1: And\n\nChannel 0: what\n\nChannel 1: then\n\nChannel 0: you should do there is\n\nChannel 1: yeah.\n\nChannel 0: that's called a testamentary trust will\n\nChannel 1: Okay.\n\nChannel 0: where the will kind of creates a trust fund, and then you can be really specific about who gets what at certain times. Is it income out to them? Is it a lump sum in a certain period? So you can\n\nChannel 1: Yeah.\n\nChannel 0: be much more specific if you can combine the will with, like, an attached trust. Now those are a tiny bit more expensive to put in place, and the government might be changing some of the tax rules. I know they're hitting\n\nChannel 1: Yeah.\n\nChannel 0: trust funds quite\n\nChannel 1: Okay.\n\nChannel 0: a lot.\n\nChannel 1: Yeah. The bus.\n\nChannel 0: Whether they impact testamentary trusts or not is kind of like I'm still keeping an eye on that. But your best bet in your situation is just have that complimentary consultation with a lawyer and\n\nChannel 1: Yep.\n\nChannel 0: say, hey. Look. This is what I wanna do with my assets and my super.\n\nChannel 1: Mhmm.\n\nChannel 0: Also thinking about a testamentary trust. Is\n\nChannel 1: Yep.\n\nChannel 0: it still gonna be worth it? Are they gonna impact it? And then just go\n\nChannel 1: Yes.\n\nChannel 0: from there.\n\nChannel 1: Okay. Yeah. Well, I'll I'll just go up to some solicitor that I do go up to just local.\n\nChannel 0: So the one question I've got for you on the beneficiaries\n\nChannel 1: Yep.\n\nChannel 0: is if we do nominate your estate, it's really important that the will gets put in place because then what happens is all of your funds go to your estate. If there's no\n\nChannel 1: Yep.\n\nChannel 0: will, then it's all win test state, and everyone's gonna do the whole court thing and all the rest of it.\n\nChannel 1: Oh, yeah.\n\nChannel 0: So\n\nChannel 1: That's oh my gosh.\n\nChannel 0: I usually prefer to put in place a beneficiary after the will's\n\nChannel 1: Yes.\n\nChannel 0: in\n\nChannel 1: Okay.\n\nChannel 0: place. I can do it beforehand. No problems at all. But if it doesn't get put in place, then all of a sudden, there is that risk that it gets tied up.\n\nChannel 1: Okay. Yeah. I'm done with that.\n\nChannel 0: Yeah. So I might just put a flag on there to kind of revisit it with you.\n\nChannel 1: Yes, please.\n\nChannel 0: That way we don't send you forms that expire and and things\n\nChannel 1: Yeah.\n\nChannel 0: like that.\n\nChannel 1: Yeah.\n\nChannel 0: Cool. Easy question as well. So when it comes to those documents there, do you have the first one open when you hit that button? Just wondering\n\nChannel 1: Yeah.\n\nChannel 0: if it's\n\nChannel 1: It's\n\nChannel 0: the summary.\n\nChannel 1: the summary of separation superannuation and insurance as of '20\n\nChannel 0: Yeah.\n\nChannel 1: '13. Yep. Yep. I've got\n\nChannel 0: So,\n\nChannel 1: that.\n\nChannel 0: obviously, given the health issues, we need to keep that insurance in place for\n\nChannel 1: Yes.\n\nChannel 0: potential claims and whatnot. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Just bear in mind that there's another anniversary in August, so they'll deduct a premium in August.\n\nChannel 1: Yep.\n\nChannel 0: And they do, you know, pro rata refunds and things like that. So I just wanted\n\nChannel 1: Yep.\n\nChannel 0: to just double check. We'll keep it all going. If the doctors give you all the okays and can claim the TPD, then we'll obviously help you through the claims and advice process.\n\nChannel 1: Yes.\n\nChannel 0: Cool. When it comes to the super, so there's a five fifty sitting there at the moment. Can\n\nChannel 1: Yep.\n\nChannel 0: you have a look at the next document? I don't know if there's a a button to click next document\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Yeah.\n\nChannel 0: if you can\n\nChannel 1: Next\n\nChannel 0: see all\n\nChannel 1: document\n\nChannel 0: of them on the\n\nChannel 1: that\n\nChannel 0: side.\n\nChannel 1: says\n\nChannel 0: Yep.\n\nChannel 1: yes. I got it.\n\nChannel 0: So just having a quick look at the performance report just briefly with me.\n\nChannel 1: Okay. We've\n\nChannel 0: Can\n\nChannel 1: got\n\nChannel 0: you see that big blue table with a\n\nChannel 1: yes.\n\nChannel 0: smattering of figures all over it?\n\nChannel 1: Yeah. Market value status start up period, buys\n\nChannel 0: Yep.\n\nChannel 1: in period,\n\nChannel 0: So\n\nChannel 1: is\n\nChannel 0: what you\n\nChannel 1: in\n\nChannel 0: wanna\n\nChannel 1: period.\n\nChannel 0: look at, left hand side is all the names of each option we've got you in, and the right hand side is the percentage return of each option.\n\nChannel 1: Yep.\n\nChannel 0: Now the only one I wanna flag is the one in brackets at the top right, the Benelong one that's bracketed 16. Can you make out those figures, or is it a bit blurry?\n\nChannel 1: Seven long is there brackets?\n\nChannel 0: And\n\nChannel 1: Oh,\n\nChannel 0: that's\n\nChannel 1: yeah.\n\nChannel 0: on the very\n\nChannel 1: That's\n\nChannel 0: right\n\nChannel 1: 10\n\nChannel 0: hand side, the percentage\n\nChannel 1: 10\n\nChannel 0: numbers.\n\nChannel 1: growth in period and total earnings. Okay. 10/1946.\n\nChannel 0: Yeah. And then keep going a bit more to the right there. You should see IRR, annualized note three, and it's got a percentage there, 16\n\nChannel 1: Yes.\n\nChannel 0: point six two.\n\nChannel 1: Yes.\n\nChannel 0: Yep. So everything below that, you've got\n\nChannel 1: Mhmm.\n\nChannel 0: 19%, five, nineteen, a 100% for your electric vehicles, 14 for your gold. Everything's done really well. That one Australian shares option has dropped a bit, So that's one I've gotta put a bit of a flag onto.\n\nChannel 1: Okay.\n\nChannel 0: And everything else has kind of shot the lights out,\n\nChannel 1: How\n\nChannel 0: which is\n\nChannel 1: do I know\n\nChannel 0: brilliant.\n\nChannel 1: it's got all your ballots in gold, pressure check with him? Is there silver in there?\n\nChannel 0: No. We\n\nChannel 1: Yeah.\n\nChannel 0: usually just use a bit of gold as the alternative at the moment. They pretty much track pretty close together.\n\nChannel 1: Because I would have liked to get silver because I as well because I I know that's it's so what what percentage of gold do I have in\n\nChannel 0: Yeah. We\n\nChannel 1: that?\n\nChannel 0: usually keep that as the alternatives aren't too large in the portfolio. It's usually like a five to seven. We don't usually\n\nChannel 1: Yeah.\n\nChannel 0: go a bit more than that when it comes to retirement savings just because it jumped up a 160%, then it crashed 40%, and it's kind of all over the shop. But it's\n\nChannel 1: Yeah.\n\nChannel 0: a brilliant little alternative to keep alongside there. It's really helped out.\n\nChannel 1: Yeah.\n\nChannel 0: If you go on the next one, there's a one line table on the next page. On the very right hand side, it kinda gives you your full super return in one figure for everything put together.\n\nChannel 1: Yes. Yep.\n\nChannel 0: So 12 and a half percent after fees, well above the 10% benchmark that we're kind of actually. Because you're in balanced growth, the benchmark's about seven or 8%, and it's almost double that. So quite a good return despite, you know, markets dropping in March and so on. So\n\nChannel 1: Yep.\n\nChannel 0: double digits is exactly what we wanted for this year.\n\nChannel 1: Yep. Yes.\n\nChannel 0: Now risk level wise, so I'm definitely gonna put a flag on that bet along option because if that doesn't pick up its feet after a period of time, I'm probably gonna have to switch that one out. But overall, the portfolio is kind of doing its thing. Seven out of eight\n\nChannel 1: Yeah.\n\nChannel 0: of them are doing fantastic. One of them I've got a flag on, but overall, we're hitting it. Risk levels, though. So if we are looking at potentially getting that TPD status and kind of starting to, you know, put the insurance in, live off\n\nChannel 1: Yeah.\n\nChannel 0: the funds, we've got\n\nChannel 1: Yeah.\n\nChannel 0: to be careful not to have it too risky because you don't\n\nChannel 1: Yeah.\n\nChannel 0: wanna put all the insurance in and then the market crashes and you lose half of it,\n\nChannel 1: Yeah.\n\nChannel 0: especially when you've gotta live off of it. You know what I mean?\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: So\n\nChannel 1: We'll\n\nChannel 0: you're\n\nChannel 1: have\n\nChannel 0: currently\n\nChannel 1: to k.\n\nChannel 0: in\n\nChannel 1: Just a second.\n\nChannel 0: a I would describe it as the balance growth is kinda like a 3.5 out of five. It's kind of just above medium. It's not high risk. It's not growth. It's not high growth, but it's kind of medium risk at the moment.\n\nMedium risk, medium growth. That's pretty good when you're in the fifties, and you've still\n\nChannel 1: Yep.\n\nChannel 0: got that kind of ten years to retirement, and we slowly\n\nChannel 1: Mhmm.\n\nChannel 0: reduce the risk from there. But if we do do TPD claims advice, we might look at dropping that a little bit as well,\n\nChannel 1: Dropping what? The\n\nChannel 0: The risk level down.\n\nChannel 1: yes. Yeah. Yep. Yep. Yep.\n\nChannel 0: Yep. Now I wanted to just double check with you for the time being, though. So the current balance growth sits at about 75% growth assets, and a quarter of it, 25% sits in the safer side of things. And that's\n\nChannel 1: Yep.\n\nChannel 0: how you can get your medium risk. And then\n\nChannel 1: Yep.\n\nChannel 0: we usually increase and decrease it by 10% at a time.\n\nChannel 1: Yes.\n\nChannel 0: At the moment, it's kind of jumping up and down. Well, because you've got half $1,000,000, your percentage returns can have a big impact on the dollars. And so\n\nChannel 1: Yes.\n\nChannel 0: I'll give you a quick example. You let me know if you're comfortable with this level of, I guess, volatility. So twelve months ago, you were sitting at four eighty\n\nChannel 1: Mhmm.\n\nChannel 0: four. You're now sitting at five forty seven. So\n\nChannel 1: Alright.\n\nChannel 0: quite a big jump up, but the drop that I'm using as an example here was on the March 3. It was $5.45. It went down to $5.12 and then back up to $5.50.\n\nChannel 1: Alright.\n\nChannel 0: So what we're talking about there, $5.45 down to $5.12, it can kind of jump up and down $30 depending on if it's a good year in the market or a bad year in the market.\n\nChannel 1: Yes.\n\nChannel 0: So percentage wise, it's kind of like a 5% volatility up or down. It's not like your your high growth where you're losing or gaining a third of your super in a single year\n\nChannel 1: Yep.\n\nChannel 0: where it crashes that much and you're losing $200 or anything like that. How's that sounding for you? Does it sound okay?\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Cool.\n\nChannel 1: Well,\n\nChannel 0: And\n\nChannel 1: it's\n\nChannel 0: are you still kind of focused on getting a bit of growth out of it still?\n\nChannel 1: out of my seat belt?\n\nChannel 0: Yeah. Just trying to still\n\nChannel 1: Yeah.\n\nChannel 0: increase it.\n\nChannel 1: Yeah. If I can well, if I can't well, unless unless I got disability or, you know, with the TPD or something like that,\n\nChannel 0: Yep.\n\nChannel 1: I still got another what have we got? Three and a half years before my before I'm 60.\n\nChannel 0: Yeah.\n\nChannel 1: So then again, depending on what the t like you said. Yeah. So it's basically we're looking at that Benelon is the the riskier one at the moment because it's sort of a bit volatile. So it is it my is that right? Is that correct?\n\nChannel 0: Yeah. That's right. So what I'm kind of looking at is going, okay. Given what happened in the stock market in March when the fuel crisis kicked in,\n\nChannel 1: Yes.\n\nChannel 0: we need to make sure that how much it can go up and down as a whole is a comfortable level. So\n\nChannel 1: Yeah.\n\nChannel 0: what I'm sort of saying is you're you're probably looking at a bit of, like, a five to 10% up and down as opposed\n\nChannel 1: Yep.\n\nChannel 0: to that twenty, thirty for the higher risk ones.\n\nChannel 1: Yeah.\n\nChannel 0: If that's too risky,\n\nChannel 1: No.\n\nChannel 0: we can kind of pair it down\n\nChannel 1: I'm\n\nChannel 0: more. But if\n\nChannel 1: I'm I'm okay\n\nChannel 0: we're still trying to grow it, the medium level might be okay.\n\nChannel 1: with that. Yeah. No. I'm I'm I'm I'm okay with that.\n\nChannel 0: Yep. Now would you like what I'm sort of thinking is when we do the annual reviews, because\n\nChannel 1: Mhmm.\n\nChannel 0: you're going through this process at the moment, should I kind of pencil in for a bit of a catch up maybe\n\nChannel 1: Yes,\n\nChannel 0: in\n\nChannel 1: please.\n\nChannel 0: six months' time?\n\nChannel 1: Yes, please.\n\nChannel 0: Yep. So that way, we can double check the risk level still, double check how you're going with the health side of things. And then if\n\nChannel 1: Mhmm.\n\nChannel 0: we need to adjust, you know, if Benelung still hasn't picked up then, we can look at changing it. And if the risk needs to be tweaked, we can kind of deal with that then as well.\n\nChannel 1: Yep.\n\nChannel 0: Cool. Okay. So I'm gonna put a few notes on the account for a bit of a catch up around November. And if anything happens in between, you know,\n\nChannel 1: Mhmm.\n\nChannel 0: massive\n\nChannel 1: Yep.\n\nChannel 0: success with the doctors, and just give us a buzz, and we can accelerate things. But\n\nChannel 1: Okay.\n\nChannel 0: if not, we'll touch base with you.\n\nChannel 1: Sure, Tommy. Yep.\n\nChannel 0: Cool. So if you click through from the asset performance, what you should see actually, the next one might be the financial portfolio report, big big\n\nChannel 1: Yes.\n\nChannel 0: blue one. That's just\n\nChannel 1: Yes.\n\nChannel 0: a bit more visual for you. So it's got some really cool graphs in there. It just kinda shows you how the super has been going up and down. The growth level splits it up, bit more graphics and pie charts and things like\n\nChannel 1: Yep.\n\nChannel 0: that. Gives you some nice returns, percentages, all\n\nChannel 1: Yeah.\n\nChannel 0: that kind of thing there. The next document is your certificate of currency for Clearview. So just saying, hey. Policy is still in force. Anniversary is the August 24, and this is the cover that you've got in place.\n\nChannel 1: Asset allocation. No. Is it further down?\n\nChannel 0: Yeah. Further down. So when you go past sorry. Let me just scroll the way you're up to\n\nChannel 1: Okay.\n\nChannel 0: asset allocation. You'll go performance, valuation for two pages, another investment performance\n\nChannel 1: Yes.\n\nChannel 0: summary, and then definitions and a thank you at the bottom from hub. After that, you'll have a nice pink document with your\n\nChannel 1: Yep. Oh,\n\nChannel 0: ClearView\n\nChannel 1: yes.\n\nChannel 0: certificate.\n\nChannel 1: Because of current day. Yep.\n\nChannel 0: Yep.\n\nChannel 1: Yes.\n\nChannel 0: That's the one. So that's the one that's just showing that it is enforced. If we need to claim on it, we've got policy numbers. We've got details. All that sort of stuff's ready to go.\n\nAnd like I said, I believe the team has posted out a claims pack. So if all\n\nChannel 1: Did\n\nChannel 0: the\n\nChannel 1: they\n\nChannel 0: doctors\n\nChannel 1: have yeah. I've got a time find because of the move that I do wanna sell the property in when it settled in January, January 20.\n\nChannel 0: I might double check that too because I think Caden may have posted one out yesterday, and I'm just\n\nChannel 1: Oh,\n\nChannel 0: gonna\n\nChannel 1: it wasn't\n\nChannel 0: double\n\nChannel 1: really\n\nChannel 0: check to see where he sent it.\n\nChannel 1: yeah. I told him five way mouse. So it possibly could I haven't even checked the letterbox, like mom or pop safe. He's be whether he could slide it in there. I'm not sure whether they might have a card in there to say pick it up.\n\nDepending how big it is.\n\nChannel 0: Yeah. Yep. And I do have the update where he's updated the address before you\n\nChannel 1: Yes.\n\nChannel 0: sent it, which is good.\n\nChannel 1: Yep.\n\nChannel 0: So keep an eye out for that one this week.\n\nChannel 1: Yep.\n\nChannel 0: Alrighty.\n\nChannel 1: So the with the break so that so my insurance though\n\nChannel 0: Yes.\n\nChannel 1: and I see that that's the breakdown life cover of GBG. So that's $2.09 $3.07 63 annually fee annual fee. And what's what's the one for the portfolio fee, like, for for you guys? Oh, am I\n\nChannel 0: So\n\nChannel 1: going?\n\nChannel 0: for us, that's on the next one. So if you go down, I believe you're on the standard 1.65%, and you're\n\nChannel 1: Yes.\n\nChannel 0: just about to hit our cap. So we cap our fees when you hit 600,000, and it's one\n\nChannel 1: Right.\n\nChannel 0: point 65%. So all the figures we've gone over today, that's net returns, which is after fees. I have to make sure that after all the fees, taxes, and premiums come out, is it still actually growing?\n\nChannel 1: Yes.\n\nChannel 0: Right. Now\n\nChannel 1: I\n\nChannel 0: when\n\nChannel 1: see.\n\nChannel 0: it comes through to the TPD claims sort of thing, so processing everything in the claims assistance, that's all kind of included. If we do have to go through a big kind of TPD claims advice pack where we go, okay. We'll uplift this, reduce the taxes, pull it in, pension it, yada yada yada, we usually\n\nChannel 1: Yep.\n\nChannel 0: charge, I think, about $16.50 just as a one off just for the the time it takes to put that pack together.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: 1,600\n\nChannel 0: Outside of that?\n\nChannel 1: 1,650. Yeah.\n\nChannel 0: Yeah. Roundabout. Yours is pretty simple. Like, you've got the one super fund. You've got the one policy, so there's nothing too crazy.\n\nChannel 1: Yeah.\n\nChannel 0: And most of it's just included in the ongoing service.\n\nChannel 1: Yep. Oh,\n\nChannel 0: K?\n\nChannel 1: yeah. And then I can see the signature.\n\nChannel 0: If we do go down that advice process, it's the same advice process you went through originally, which\n\nChannel 1: Mhmm.\n\nChannel 0: is if we have to kind of rejig everything and restructure it, we'll put together that advice document. It'll say what we think you should do, pros\n\nChannel 1: Yes.\n\nChannel 0: and cons.\n\nChannel 1: Yep.\n\nChannel 0: Just as a bit of a heads up, if we were to do that TPD tax reduction strategy,\n\nChannel 1: Yep.\n\nChannel 0: you'd probably go from, I think, estimated one's $180,000 of tax you might pay on the whole lot. Let's say you took the whole lot out from $1.80 to about $1.20. So we could say $40.50 grand in tax if we have to access the whole lump sum.\n\nChannel 1: Yes. Yep.\n\nChannel 0: But once the doctors do their thing and the claim gets across the line, we'll give you some refresh calculations. And if we can help you out, we'll do every strategy we can.\n\nChannel 1: Yeah. Yeah. So what you're saying so even though it's, like, 2 whatever that is. What is it? $2.37 or whatever.\n\nChannel 0: $2.87.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: yeah. Yeah. But once what taxes or fees and stuff come out, or what does that what does that look like realistically? $1.80?\n\nChannel 0: So realistically, let's say they pay the the $2.87 and that\n\nChannel 1: Yeah.\n\nChannel 0: goes into your super account.\n\nChannel 1: Yep.\n\nChannel 0: If you hit the trigger and said, pass me out all 800,000, they would then hit you with up to 22% tax on the whole lot.\n\nChannel 1: Oh, okay.\n\nChannel 0: Anything\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: that's\n\nChannel 1: And\n\nChannel 0: in\n\nChannel 1: I'll\n\nChannel 0: the\n\nChannel 1: give\n\nChannel 0: taxable\n\nChannel 1: you that.\n\nChannel 0: tax portion.\n\nChannel 1: Yeah.\n\nChannel 0: We\n\nChannel 1: Yeah.\n\nChannel 0: would instead do little things where we do the uplift to kind of reduce the taxable portion. So that way, it's just converted. And then if you wanted to just pension it and pull out a monthly amount or something like that, we would probably do it that way.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay? I can't give that advice now until we've obviously\n\nChannel 1: No.\n\nChannel 0: finalized\n\nChannel 1: No.\n\nChannel 0: everything,\n\nChannel 1: Okay.\n\nChannel 0: but I'm just kind of thinking of some ideas on how to help.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Cool. Alright. Do you have any questions for me so far, Dana?\n\nChannel 1: No. No, Tommy. Yeah. No. It's sort of everything's sort of it's a bit up in the end.\n\nIt's it's really hard because\n\nChannel 0: It is,\n\nChannel 1: I've had\n\nChannel 0: isn't\n\nChannel 1: people\n\nChannel 0: it?\n\nChannel 1: I've still got a container sitting in mom's driveway. This is why she's got a long driveway. And I had people here yesterday just helping helping me. Well, they're they're the ones that were stuck in the container and everything. So I've been paying to pay people, give them a few dollars just to help.\n\nBecause if if I went and got somebody to do it for me, like like, Airtask or something, you know, they probably could charge anywhere from, you know, 6 to $1,000. So yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So I've\n\nChannel 0: That\n\nChannel 1: been blessed\n\nChannel 0: could\n\nChannel 1: to\n\nChannel 0: be a\n\nChannel 1: have\n\nChannel 0: bit\n\nChannel 1: some\n\nChannel 0: too.\n\nChannel 1: good people around, and I just help, you know, throw a few dollars to them to just help them out because they're sort of struggle as battlers as well. But, yeah. So I haven't really done much enough. Like, I do just small things around, like, just put a washing on. I put the washing on, but I just gotta be careful with my hand because, it was actually aching.\n\nBecause I sort of was helping a little bit for for grasping, then I gotta sorta use my forearm or I can use my hand a little bit, but it's gotta turn a certain way or whatever and all just, yeah, pain and scream and but anyway,\n\nChannel 0: So one thing that\n\nChannel 1: get\n\nChannel 0: might be helpful too, because I know you've got, like, the NEIS and the property is sort out and quite a few things to do,\n\nChannel 1: yeah.\n\nChannel 0: especially\n\nChannel 1: I've got\n\nChannel 0: of the\n\nChannel 1: the\n\nChannel 0: appointments and doctors.\n\nChannel 1: Insurance.\n\nChannel 0: One thing to keep in your mind is when\n\nChannel 1: Yep.\n\nChannel 0: it comes to the TPD claims is\n\nChannel 1: Yep.\n\nChannel 0: it all comes back to the TPD definition.\n\nChannel 1: Yep.\n\nChannel 0: So what what they're basically looking for is to be classed as totally permanently disabled. There's a you're in what's called the any occupation definition, which\n\nChannel 1: Any\n\nChannel 0: basically\n\nChannel 1: occupation.\n\nChannel 0: means you are unable to do any occupation that you are reasonably suited to due\n\nChannel 1: Yep.\n\nChannel 0: to education, training, and experience, which essentially\n\nChannel 1: Yep.\n\nChannel 0: you were doing was it police beforehand?\n\nChannel 1: No. Not police. I was actually I was working on the Port Of Brisbane\n\nChannel 0: Yep.\n\nChannel 1: as I was doing pallet control Queensland pallet control. I'm looking and also sort of team leader for other states. And, like, computer, so two screens on, you know, very computer based two hands and\n\nChannel 0: Yep. So all these\n\nChannel 1: because\n\nChannel 0: things\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: can't\n\nChannel 0: can't\n\nChannel 1: sort\n\nChannel 0: do\n\nChannel 1: of\n\nChannel 0: with the wrist\n\nChannel 1: yeah,\n\nChannel 0: and the rest of it.\n\nChannel 1: I'll hold my hand. Yeah. I can't sort of really hold my hands for any really extended time period of time, and some of the hours that I was doing was a bit crazy. So\n\nChannel 0: Yeah. So what they're basically looking for is when the doctors say, hey. You you're you're not going back. You're not\n\nChannel 1: yeah.\n\nChannel 0: doing it. You're not going back. You can't go back. You\n\nChannel 1: Yeah.\n\nChannel 0: can't do it. Then they go, yep. Tick. And then the superfund, the insurer, they can all go, yep. Doctors say you're not going back.\n\nTick. Tick.\n\nChannel 1: No.\n\nChannel 0: Tick. If they're like, oh, you know, you could return to work with some physio and some surgery, that's when it all gets a bit messy and they start trying to go, okay. Well, you should do the reasonable steps to get back to work. And\n\nChannel 1: Yes.\n\nChannel 0: if you can't, then they take it as TBD. So\n\nChannel 1: Yes.\n\nChannel 0: that's kind of what you're trying to aim for in the middle.\n\nChannel 1: Yes. Yep.\n\nChannel 0: Cool. Alright.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Then I've got some flags there for investment in the super, a few things that obviously you're working on, and\n\nChannel 1: Yep.\n\nChannel 0: just to follow-up on how that all went and possible TPD claims and so\n\nChannel 1: Yep.\n\nChannel 0: on. Is there anything else I can kind of help with besides, you know you know, see if solicitors sort the will out, that kind of thing?\n\nChannel 1: I was just gonna go to my local Pro one solicitor. Do you do you have a list of solicitors for will for wills and things like that?\n\nChannel 0: I wish we I did have one previously, but he actually passed away. He was a very old fella. He passed away six, seven years ago. Outside of that, like, you know, the basic ones, the post office has will kits, but they're basic. Probably\n\nChannel 1: Yes.\n\nChannel 0: don't help with what you're trying to do. The two main options is obviously lawyers. How long is a piece of string? The public trustee of the state can also do them,\n\nChannel 1: No.\n\nChannel 0: you know, like\n\nChannel 1: I\n\nChannel 0: courthouse\n\nChannel 1: don't wanna\n\nChannel 0: and\n\nChannel 1: do\n\nChannel 0: things\n\nChannel 1: that\n\nChannel 0: like\n\nChannel 1: through\n\nChannel 0: that.\n\nChannel 1: them. Oh, yeah. Sorry.\n\nChannel 0: No?\n\nChannel 1: Yeah. Because I I did put my super as a like, the pump into the public trustee or like the if I passed away, but they just tied it up in red tape, and I actually got out of that. Went in there\n\nChannel 0: Yes.\n\nChannel 1: and canceled it.\n\nChannel 0: Perfect. So probably yeah. I would definitely go lawyer route on this on that side.\n\nChannel 1: Yep. Okay. Yep. I'll I'll visit my so what was the difference between a solicitor and a lawyer?\n\nChannel 0: Same thing. Just different terminology and usual different subspecialties.\n\nChannel 1: Yeah. I'm pretty sure that that well, anyway, I've been to these guys before about other matters, so\n\nChannel 0: Perfect.\n\nChannel 1: separation stuff. Alright then. I appreciate that, Tommy. I just gotta sign this message now, do I?\n\nChannel 0: Yeah. If you can, that'd be great. What\n\nChannel 1: Yep.\n\nChannel 0: basically happens is when you click the purple buttons, it'll pull you to each spot for the signature and the date stamping. You can click on the signature to draw it, but for Hub twenty four and our documents, you don't need to do that. At the end, it'll give you a pop up to download a signed copy for your records as well once you hit validate.\n\nChannel 1: Okay. Full name. What's my full name is Donna Louise Bauchland. But\n\nChannel 0: Yep.\n\nChannel 1: yeah. I'll just go it's got Donna Bauchland. Oh, yeah. I don't anyway, I just signed it all. The date.\n\nNext. Oh,\n\nChannel 0: And it\n\nChannel 1: thank\n\nChannel 0: should\n\nChannel 1: you.\n\nChannel 0: match. It does match hub 24, which is good. As long as the first and last name match what's on hub,\n\nChannel 1: Yeah.\n\nChannel 0: you should be all good there.\n\nChannel 1: Well, I just said an update or whatever it was next door because I did sign, and it's just\n\nChannel 0: I'll\n\nChannel 1: loading.\n\nChannel 0: just quickly yeah. The load sometimes takes a moment.\n\nChannel 1: Yeah. It's been a bit our Internet down here, even with Telstra, has been a bit funny.\n\nChannel 0: Yeah. But I used to live in, Birkdale and Willow, and I know\n\nChannel 1: Yeah.\n\nChannel 0: Alex\n\nChannel 1: Yeah.\n\nChannel 0: Hills was\n\nChannel 1: Well,\n\nChannel 0: notorious\n\nChannel 1: I mean\n\nChannel 0: for a bit of issues.\n\nChannel 1: yeah. You know where the Granite Collider Conservation is? On Redland\n\nChannel 0: Yeah.\n\nChannel 1: Bay Road and corner like, Vienna or Windermere. So we're actually, mom we have cul de sac backs onto that. Oh, and mom's property actually backs into the park.\n\nChannel 0: Yeah. Right.\n\nChannel 1: But\n\nChannel 0: Yeah. I'm familiar with\n\nChannel 1: that's\n\nChannel 0: Windermere\n\nChannel 1: attached.\n\nChannel 0: in in\n\nChannel 1: Yeah.\n\nChannel 0: Vienna.\n\nChannel 1: So we're in that bit of a dip. Yeah. So it's still loading.\n\nChannel 0: Doing that thing. That's all good. I'll wait for\n\nChannel 1: You\n\nChannel 0: that\n\nChannel 1: guys\n\nChannel 0: to pop\n\nChannel 1: are down the Gold Coast, don't you, Tommy?\n\nChannel 0: through. Yeah. Southport.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yep. Oh, that's come through. Thank you for that,\n\nChannel 1: Is it?\n\nChannel 0: Dana.\n\nChannel 1: Oh, here we go.\n\nChannel 0: Alright.\n\nChannel 1: Yeah. That you will get signed copy by email. Yep. Cool.\n\nChannel 0: Beautiful. Beautiful. Now if you need any help, obviously, Caden's already been assigned to the case, and he's got the notes on the TPD side of things. So,\n\nChannel 1: Yep.\n\nChannel 0: again, just go through the appointments. If you need assistance, call up and and have a chat to him and the case management team. But I've got some flags on there. Sorry?\n\nChannel 1: Cadence. Yeah. With Cadence.\n\nChannel 0: Yeah. He's he's basically running point on documentation and emails and contact so that, you know, myself, Larissa, the senior advisers can assist you whenever we can. And\n\nChannel 1: Yep.\n\nChannel 0: I have put in for a bit of a catch up in November. So if we don't hear from you, I'll still give you a buzz and and\n\nChannel 1: Yeah.\n\nChannel 0: book in a time to see how everything's going.\n\nChannel 1: Yeah. Okay then. Okay then. Okey dokey.\n\nChannel 0: Fantastic. Anything else I can do for you before I let you go?\n\nChannel 1: No. That's pretty much it.\n\nChannel 0: Yeah. Well, I'm\n\nChannel 1: I'm sure\n\nChannel 0: sorry\n\nChannel 1: that\n\nChannel 0: I can't\n\nChannel 1: kinda\n\nChannel 0: do more. I know you've got a lot of things on your plate to\n\nChannel 1: yeah.\n\nChannel 0: do, and I can't help with all of them, but\n\nChannel 1: No.\n\nChannel 0: I definitely\n\nChannel 1: That's\n\nChannel 0: wish\n\nChannel 1: okay.\n\nChannel 0: you the best with it. And\n\nChannel 1: Thanks.\n\nChannel 0: fingers crossed some positive news before the end of the year.\n\nChannel 1: Yes. Yes. Yes. Definitely. Alrighty then.\n\nI appreciate it, Toni.\n\nChannel 0: No worries at all, Dana. I will talk to you soon.\n\nChannel 1: Thank you. Take care. Bye bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.48,"sentiment":"neutral","sentiment_score":0.04387250542640686},{"text":"Donna speaking.","start":2.48,"end":3.3,"sentiment":"neutral","sentiment_score":0.039235301315784454}],"sentiment":"neutral","sentiment_score":0.040781036019325256,"channel":1,"num_words":3,"start":2.32,"end":3.3},{"sentences":[{"text":"Good afternoon, Dan.","start":4.3199997,"end":5.2799997,"sentiment":"positive","sentiment_score":0.40037410457928974},{"text":"It's Tommy here from Oakview.","start":5.2799997,"end":6.56,"sentiment":"neutral","sentiment_score":0.30494595766067506},{"text":"How are you going?","start":6.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.27192455902695656}],"sentiment":"neutral","sentiment_score":0.31779586151242256,"channel":0,"num_words":12,"start":4.3199997,"end":7.62},{"sentences":[{"text":"Oh, Tommy.","start":7.9199996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.16878991574048996},{"text":"Yes.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.2519921660423279},{"text":"Pretty not too bad.","start":8.96,"end":10.26,"sentiment":"positive","sentiment_score":0.48910706490278244}],"sentiment":"positive","sentiment_score":0.3637143224477768,"channel":1,"num_words":7,"start":7.9199996,"end":10.26},{"sentences":[{"text":"Good to hear.","start":11.36,"end":11.92,"sentiment":"positive","sentiment_score":0.6760162313779196},{"text":"Good to hear.","start":11.92,"end":12.559999,"sentiment":"positive","sentiment_score":0.6093740065892538}],"sentiment":"positive","sentiment_score":0.6426951189835867,"channel":0,"num_words":6,"start":11.36,"end":12.559999},{"sentences":[{"text":"Yourself?","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.324710488319397}],"sentiment":"neutral","sentiment_score":0.324710488319397,"channel":1,"num_words":1,"start":12.32,"end":12.82},{"sentences":[{"text":"I'm one of the senior advisers here.","start":12.559999,"end":14.16,"sentiment":"neutral","sentiment_score":0.1634899995156697},{"text":"I'm just giving you a a call to go through that annual review with you.","start":14.16,"end":17.414999,"sentiment":"neutral","sentiment_score":0.19663114349047342}],"sentiment":"neutral","sentiment_score":0.18608623404394498,"channel":0,"num_words":22,"start":12.559999,"end":17.414999},{"sentences":[{"text":"Oh, yeah.","start":17.865,"end":18.265,"sentiment":"neutral","sentiment_score":0.088480144739151},{"text":"Yep.","start":18.265,"end":18.665,"sentiment":"neutral","sentiment_score":0.11713249981403352},{"text":"Sure.","start":18.665,"end":19.165,"sentiment":"neutral","sentiment_score":0.2102455347776413}],"sentiment":"neutral","sentiment_score":0.1260845810174942,"channel":1,"num_words":4,"start":17.865,"end":19.165},{"sentences":[{"text":"Perfect.","start":19.635,"end":19.955,"sentiment":"neutral","sentiment_score":0.33245059847831726}],"sentiment":"neutral","sentiment_score":0.33245059847831726,"channel":0,"num_words":1,"start":19.635,"end":19.955},{"sentences":[{"text":"So who's","start":19.785,"end":20.265,"sentiment":"neutral","sentiment_score":0.049910956993699074}],"sentiment":"neutral","sentiment_score":0.049910956993699074,"channel":1,"num_words":2,"start":19.785,"end":20.265},{"sentences":[{"text":"Do you have a","start":19.955,"end":20.355,"sentiment":"neutral","sentiment_score":0.02297844411805272}],"sentiment":"neutral","sentiment_score":0.02297844411805272,"channel":0,"num_words":4,"start":19.955,"end":20.355},{"sentences":[{"text":"the","start":20.265,"end":20.425,"sentiment":"neutral","sentiment_score":0.019947998225688934}],"sentiment":"neutral","sentiment_score":0.019947998225688934,"channel":1,"num_words":1,"start":20.265,"end":20.425},{"sentences":[{"text":"bit","start":20.355,"end":20.515,"sentiment":"neutral","sentiment_score":0.033988453447818756}],"sentiment":"neutral","sentiment_score":0.033988453447818756,"channel":0,"num_words":1,"start":20.355,"end":20.515},{"sentences":[{"text":"senior","start":20.425,"end":20.745,"sentiment":"neutral","sentiment_score":0.027628839015960693}],"sentiment":"neutral","sentiment_score":0.027628839015960693,"channel":1,"num_words":1,"start":20.425,"end":20.745},{"sentences":[{"text":"of time for me this morning?","start":20.515,"end":21.735,"sentiment":"neutral","sentiment_score":0.06898005679249763}],"sentiment":"neutral","sentiment_score":0.06898005679249763,"channel":0,"num_words":6,"start":20.515,"end":21.735},{"sentences":[{"text":"yeah.","start":21.465,"end":21.865,"sentiment":"neutral","sentiment_score":0.030641701072454453},{"text":"Yes.","start":21.865,"end":22.105,"sentiment":"neutral","sentiment_score":0.040626563131809235},{"text":"I do.","start":22.105,"end":22.765,"sentiment":"neutral","sentiment_score":0.04050395265221596},{"text":"Who's the senior adviser, Tommy, that you got with you?","start":23.625,"end":26.445,"sentiment":"neutral","sentiment_score":0.02138812653720379}],"sentiment":"neutral","sentiment_score":0.026154102491480962,"channel":1,"num_words":14,"start":21.465,"end":26.445},{"sentences":[{"text":"Sorry.","start":26.915,"end":27.235,"sentiment":"neutral","sentiment_score":-0.02453717589378357},{"text":"I am the senior adviser.","start":27.235,"end":28.455,"sentiment":"neutral","sentiment_score":-0.018487863056361676}],"sentiment":"neutral","sentiment_score":-0.019496081862598658,"channel":0,"num_words":6,"start":26.915,"end":28.455},{"sentences":[{"text":"Oh, I thought you said you had a senior adviser with you?","start":28.95,"end":31.69,"sentiment":"neutral","sentiment_score":-0.023021124536171556}],"sentiment":"neutral","sentiment_score":-0.023021124536171556,"channel":1,"num_words":12,"start":28.95,"end":31.69},{"sentences":[{"text":"No.","start":32.149998,"end":32.309998,"sentiment":"neutral","sentiment_score":-0.09574705362319946},{"text":"No.","start":32.309998,"end":32.55,"sentiment":"neutral","sentiment_score":-0.08500228077173233},{"text":"It's okay.","start":32.55,"end":33.03,"sentiment":"neutral","sentiment_score":-0.007721259258687496},{"text":"I do the a little bit of traineeships with some of the p y's here, and I supervise them as well.","start":33.03,"end":38.73,"sentiment":"neutral","sentiment_score":0.03379793101478191}],"sentiment":"neutral","sentiment_score":0.02054258793592453,"channel":0,"num_words":25,"start":32.149998,"end":38.73},{"sentences":[{"text":"Oh, oh, okay.","start":39.03,"end":39.99,"sentiment":"neutral","sentiment_score":0.03647293150424957},{"text":"Yep.","start":39.99,"end":40.23,"sentiment":"neutral","sentiment_score":0.03437264263629913},{"text":"Yep.","start":40.23,"end":40.63,"sentiment":"neutral","sentiment_score":0.01930580474436283},{"text":"Sorry.","start":40.63,"end":40.95,"sentiment":"neutral","sentiment_score":-0.06898288428783417},{"text":"I misunderstood what you said.","start":40.95,"end":42.81,"sentiment":"neutral","sentiment_score":-0.13196339905261995}],"sentiment":"neutral","sentiment_score":-0.05142751251432029,"channel":1,"num_words":11,"start":39.03,"end":42.81},{"sentences":[{"text":"That's totally fine.","start":43.125,"end":44.425,"sentiment":"neutral","sentiment_score":0.22745980819066366},{"text":"Just before I jump into it, I have a bit of an email pack to send through to you.","start":44.805,"end":49.045,"sentiment":"neutral","sentiment_score":0.04862055064816224},{"text":"I'm just gonna quickly confirm security with you, and then we'll 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that's alright.","start":52.725,"end":53.625,"sentiment":"neutral","sentiment_score":0.051097266376018524}],"sentiment":"neutral","sentiment_score":0.051097266376018524,"channel":0,"num_words":3,"start":52.725,"end":53.625},{"sentences":[{"text":"Sure.","start":53.705,"end":54.205,"sentiment":"neutral","sentiment_score":0.10564497113227844}],"sentiment":"neutral","sentiment_score":0.10564497113227844,"channel":1,"num_words":1,"start":53.705,"end":54.205},{"sentences":[{"text":"Sensational.","start":55.109997,"end":55.609997,"sentiment":"neutral","sentiment_score":0.11576846987009048},{"text":"So are you okay for the calls to be recorded for training quality purposes?","start":55.829998,"end":59.929996,"sentiment":"neutral","sentiment_score":0.038086206785270145}],"sentiment":"neutral","sentiment_score":0.04326502432425817,"channel":0,"num_words":15,"start":55.109997,"end":59.929996},{"sentences":[{"text":"Yep.","start":60.36,"end":60.86,"sentiment":"neutral","sentiment_score":0.057894252240657806}],"sentiment":"neutral","sentiment_score":0.057894252240657806,"channel":1,"num_words":1,"start":60.36,"end":60.86},{"sentences":[{"text":"Perfect.","start":61.19,"end":61.51,"sentiment":"neutral","sentiment_score":0.14954718947410583},{"text":"And I'm registered with Asica's adviser 1273105.","start":61.51,"end":65.43,"sentiment":"neutral","sentiment_score":0.09546676171677453},{"text":"Could you please confirm your date of birth and 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I wanted to just double check with you for the time being, though.","start":1740.995,"end":1743.795,"sentiment":"neutral","sentiment_score":-0.004010128123419625},{"text":"So the current balance growth sits at about 75% growth assets, and a quarter of it, 25% sits in the safer side of things.","start":1743.795,"end":1752.0399,"sentiment":"neutral","sentiment_score":0.3056666310876608},{"text":"And that's","start":1752.1,"end":1752.5,"sentiment":"neutral","sentiment_score":0.31067919731140137}],"sentiment":"neutral","sentiment_score":0.19425728444646045,"channel":0,"num_words":41,"start":1740.515,"end":1752.5},{"sentences":[{"text":"Yep.","start":1752.35,"end":1752.85,"sentiment":"neutral","sentiment_score":0.3296419382095337}],"sentiment":"neutral","sentiment_score":0.3296419382095337,"channel":1,"num_words":1,"start":1752.35,"end":1752.85},{"sentences":[{"text":"how you can get your medium 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that right?","start":1875.5549,"end":1877.155,"sentiment":"neutral","sentiment_score":-0.035106272203847766},{"text":"Is that correct?","start":1877.155,"end":1877.975,"sentiment":"neutral","sentiment_score":0.003682293618718783}],"sentiment":"neutral","sentiment_score":-0.1198820059147218,"channel":1,"num_words":46,"start":1861.18,"end":1877.975},{"sentences":[{"text":"Yeah.","start":1878.445,"end":1878.6849,"sentiment":"neutral","sentiment_score":0.07453075051307678},{"text":"That's right.","start":1878.6849,"end":1879.325,"sentiment":"neutral","sentiment_score":0.1453102044761181},{"text":"So what I'm kind of looking at is going, okay.","start":1879.325,"end":1881.585,"sentiment":"neutral","sentiment_score":0.10987071543931962},{"text":"Given what happened in the stock market in March when the fuel crisis kicked in,","start":1881.83,"end":1886.89,"sentiment":"neutral","sentiment_score":0.009402804325024288}],"sentiment":"neutral","sentiment_score":0.057317870669066906,"channel":0,"num_words":28,"start":1878.445,"end":1886.89},{"sentences":[{"text":"Yes.","start":1887.17,"end":1887.67,"sentiment":"neutral","sentiment_score":0.20981279015541077}],"sentiment":"neutral","sentiment_score":0.20981279015541077,"channel":1,"num_words":1,"start":1887.17,"end":1887.67},{"sentences":[{"text":"we need to make sure that how much it can go up and down as a whole is a comfortable 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They also mention their interest in a TPD claim and their financial situation. The speaker emphasizes the importance of maintaining a balance growth rate and maintaining a low risk level, and provides guidance on filing claims and classifying individuals as permanently disabled. They also mention their experience with helping people through their struggles and provide instructions on how to sign documents and contact a case management team."},"intents":{"segments":[{"text":"I'm one of the senior advisers here. I'm just giving you a a call to go through that annual review with you. Oh, yeah.","start_word":29,"end_word":52,"intents":[{"intent":"Review annual review","confidence_score":0.016174756}]},{"text":"Will you be able to look onto the documents with me today? 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Crips.","start_word":433,"end_word":477,"intents":[{"intent":"Report medical certificate","confidence_score":0.01530339}]},{"text":"the side effects of that they give to osteo patients. One of the side effects and potential side effects is eating away of the jaw bone. So I went, no.","start_word":611,"end_word":640,"intents":[{"intent":"Express concern about side effects","confidence_score":0.009855399}]},{"text":"Because I'm not sense? like, I sold my house, and majority of it well, over half of it went to the the oh, not the insurance, the what I owed. Because I've got an empty Yep.","start_word":957,"end_word":992,"intents":[{"intent":"Coordinate insurance transactions","confidence_score":0.00001989317}]},{"text":"And I'm just in the process of getting any insurance for it. Yeah.","start_word":1016,"end_word":1028,"intents":[{"intent":"Provide insurance","confidence_score":0.011439024}]},{"text":"I got signature required request. Signature.","start_word":1032,"end_word":1037,"intents":[{"intent":"Obtain signature request","confidence_score":0.029284704}]},{"text":"So just on the assets and liabilities, you've got the investment property in Ballarat. The there was, I think, two cars, a caravan, and a bit of cash in an offset account was what we had noted down. Yeah.","start_word":1045,"end_word":1083,"intents":[{"intent":"Discuss investment property","confidence_score":0.08123516}]},{"text":"So hoping to get participants in there with during that time.","start_word":1118,"end_word":1128,"intents":[{"intent":"Offer participation","confidence_score":0.004437084}]},{"text":"And if I if I can't after twelve months, I'm just gonna try and just I'm just gonna sell it.","start_word":1129,"end_word":1148,"intents":[{"intent":"Sell car","confidence_score":0.5944913}]},{"text":"But I've got a caravan. I've got a Valiant as well. I've Yep. got a Mitsubishi And then the Mitsubishi. Yeah. The Mitsubishi's I don't know what size. I don't know. It's probably about four and a half, I think, maybe Yeah.","start_word":1149,"end_word":1190,"intents":[{"intent":"Inquire about caravan size","confidence_score":0.02141016}]},{"text":"The Valiant, it seems to be getting some getting the maintenance, everything done on it because it's been sitting for a while. I've always kept it registered. So that's Yeah.","start_word":1196,"end_word":1225,"intents":[{"intent":"Obtain maintenance","confidence_score":0.053232547}]},{"text":"So I've gotta try and look at getting that back, but I need a new trailer and probably get a new boat, a new floor in it. And but that was, I think, at the time was, like, 2 and a $2.02 and a half thousand, I think. Yeah.","start_word":1386,"end_word":1434,"intents":[{"intent":"Seek back for boat","confidence_score":0.000045940098}]},{"text":"I ain't in for the semi console, Stessil Craft. But I don't have I don't have ownership. Not a possession I of I own it.","start_word":1439,"end_word":1463,"intents":[{"intent":"Seek out of ownership","confidence_score":0.0000036208955}]},{"text":"And, Dana, with the NDIS properties, I know you said you're you're gonna try and get someone in there and then maybe sell it if you can't.","start_word":1587,"end_word":1613,"intents":[{"intent":"Look into selling boat","confidence_score":0.000066852364}]},{"text":"So the next 12 I did have a question regarding superannuation.","start_word":2117,"end_word":2127,"intents":[{"intent":"Inquire about superannuation eligibility","confidence_score":0.043021392}]},{"text":"So I'm just wondering what what what what is your take on that or can you put me in the actual advise what the process or whether I'm I'm eligible or not?","start_word":2183,"end_word":2214,"intents":[{"intent":"Request advice","confidence_score":0.00092028995}]},{"text":"comes to the super access, when I'm checking the the benefits, when they roll across from different funds, if they had unrestricted the funds, it actually carries across to the different super funds, but they haven't done that when they've gone between Australian Super Hub and so on.","start_word":2730,"end_word":2777,"intents":[{"intent":"Discuss super access details","confidence_score":0.0019155344}]},{"text":"They said that they did have like, I wanted to reduce the capital, like, the principal. I didn't wanna and then that's why I put the 30,000 sitting in offset for the repayments to come out of. Yeah.","start_word":3049,"end_word":3086,"intents":[{"intent":"Request funds reduction","confidence_score":0.000038545055}]},{"text":"So I might just put a flag on there to kind of revisit it with you. Yes, please.","start_word":4102,"end_word":4119,"intents":[{"intent":"Place on flag","confidence_score":0.00014395894},{"intent":"Revise forms","confidence_score":0.06507357},{"intent":"Recall information","confidence_score":0.019341955}]},{"text":"So when it comes to those documents there, do you have the first one open when you hit that button? Just wondering Yeah.","start_word":4141,"end_word":4163,"intents":[{"intent":"Check options","confidence_score":0.037048936},{"intent":"Inquire about options","confidence_score":0.005925501}]},{"text":"So when it comes to those documents there, do you have the first one open when you hit that button? Just wondering Yeah. if it's It's the summary. the summary of separation superannuation and insurance as of '20 Yeah.","start_word":4141,"end_word":4179,"intents":[{"intent":"Provide information","confidence_score":0.11528809}]},{"text":"obviously, given the health issues, we need to keep that insurance in place for Yes.","start_word":4187,"end_word":4201,"intents":[{"intent":"Reassure about insurance","confidence_score":0.0001837283},{"intent":"Confirm insurance","confidence_score":0.009673996}]},{"text":"If the doctors give you all the okays and can claim the TPD, then we'll obviously help you through the claims and advice process. Yes. Cool.","start_word":4252,"end_word":4277,"intents":[{"intent":"Discuss tpd","confidence_score":0.0011657813}]},{"text":"So just having a quick look at the performance report just briefly with me. Okay.","start_word":4338,"end_word":4352,"intents":[{"intent":"Check performance report","confidence_score":0.08455463}]},{"text":"We've Can got you see that big blue table with a yes. smattering of figures all over it? Yeah.","start_word":4353,"end_word":4371,"intents":[{"intent":"Look at charts","confidence_score":0.0038307419}]},{"text":"Now risk level wise, so I'm definitely gonna put a flag on that bet along option because if that doesn't pick up its feet after a period of time, I'm probably gonna have to switch that one out.","start_word":4818,"end_word":4855,"intents":[{"intent":"Discuss risk levels","confidence_score":0.00069725845}]},{"text":"we need to make sure that how much it can go up and down as a whole is a comfortable level. So Yeah. what I'm sort of saying is you're you're probably looking at a bit of, like, a five to 10% up and down as opposed Yep. to that twenty, thirty for the higher risk ones. Yeah.","start_word":5504,"end_word":5561,"intents":[{"intent":"Assess risk level","confidence_score":0.023060454}]},{"text":"Now would you like what I'm sort of thinking is when we do the annual reviews, because Mhmm. you're going through this process at the moment, should I kind of pencil in for a bit of a catch up maybe Yes, in please.","start_word":5605,"end_word":5647,"intents":[{"intent":"Plan annual reviews","confidence_score":0.0019143794}]},{"text":"And I do have the update where he's updated the address before you Yes.","start_word":6145,"end_word":6158,"intents":[{"intent":"Update address","confidence_score":0.7587298}]},{"text":"and I see that that's the breakdown life cover of GBG. So that's $2.09 $3.07 63 annually fee annual fee.","start_word":6189,"end_word":6208,"intents":[{"intent":"Provide insurance quote","confidence_score":0.0025766327},{"intent":"Discuss insurance policy","confidence_score":0.0009903769}]},{"text":"So that's $2.09 $3.07 63 annually fee annual fee.","start_word":6200,"end_word":6208,"intents":[{"intent":"Explain fees","confidence_score":0.019466804}]},{"text":"And what's what's the one for the portfolio fee, like, for for you guys? Oh, am I So going?","start_word":6209,"end_word":6227,"intents":[{"intent":"Providing information","confidence_score":0.0000037743503},{"intent":"Discuss quote options","confidence_score":0.000006234545}]},{"text":"So all the figures we've gone over today, that's net returns, which is after fees. I have to make sure that after all the fees, taxes, and premiums come out, is it still actually growing? Yes. Right.","start_word":6271,"end_word":6307,"intents":[{"intent":"Confirm understanding","confidence_score":0.002632716}]},{"text":"it comes through to the TPD claims sort of thing, so processing everything in the claims assistance, that's all kind of included.","start_word":6312,"end_word":6333,"intents":[{"intent":"Discuss claims assistance","confidence_score":0.16907212},{"intent":"Discuss tpd claims","confidence_score":0.013705211}]},{"text":"it comes through to the TPD claims sort of thing, so processing everything in the claims assistance, that's all kind of included. If we do have to go through a big kind of TPD claims advice pack where we go, okay. We'll uplift this, reduce the taxes, pull it in, pension it, yada yada yada, we usually Yep.","start_word":6312,"end_word":6369,"intents":[{"intent":"Explain tpd claims process","confidence_score":0.02864195}]},{"text":"is if we have to kind of rejig everything and restructure it, we'll put together that advice document. It'll say what we think you should do, pros Yes. and cons. Yep.","start_word":6465,"end_word":6495,"intents":[{"intent":"Restructure","confidence_score":0.09520603}]},{"text":"But once the doctors do their thing and the claim gets across the line, we'll give you some refresh calculations. And if we can help you out, we'll do every strategy we can. Yeah.","start_word":6564,"end_word":6597,"intents":[{"intent":"Implement strategy","confidence_score":0.006553869}]},{"text":"would instead do little things where we do the uplift to kind of reduce the taxable portion. So that way, it's just converted. And then if you wanted to just pension it and pull out a monthly amount or something like that, we would probably do it that way. Yeah. Yeah. Okay?","start_word":6707,"end_word":6758,"intents":[{"intent":"Consolidate","confidence_score":0.017652228}]},{"text":"but I'm just kind of thinking of some ideas on how to help. Yeah.","start_word":6773,"end_word":6786,"intents":[{"intent":"Think of solutions","confidence_score":0.002820141}]},{"text":"It's it's really hard because It is, I've had isn't people it?","start_word":6818,"end_word":6829,"intents":[{"intent":"Expressing difficulty understanding the term","confidence_score":0.000006158945}]},{"text":"And I had people here yesterday just helping helping me. Well, they're they're the ones that were stuck in the container and everything. So I've been paying to pay people, give them a few dollars just to help. Because if if I went and got somebody to do it for me, like like, Airtask or something, you know, they probably could charge anywhere from, you know, 6 to $1,000. So yeah.","start_word":6847,"end_word":6917,"intents":[{"intent":"Discussing with people","confidence_score":0.000016898066}]},{"text":"So I've been paying to pay people, give them a few dollars just to help. Because if if I went and got somebody to do it for me, like like, Airtask or something, you know, they probably could charge anywhere from, you know, 6 to $1,000. So yeah.","start_word":6870,"end_word":6917,"intents":[{"intent":"Paying for assistance","confidence_score":0.0101028755}]},{"text":"good people around, and I just help, you know, throw a few dollars to them to just help them out because they're sort of struggle as battlers as well. But, yeah.","start_word":6932,"end_word":6962,"intents":[{"intent":"Discussing the importance of having people around","confidence_score":0.000024302752}]},{"text":"One thing to keep in your mind is when Yep. it comes to the TPD claims is Yep. it all comes back to the TPD definition. Yep.","start_word":7090,"end_word":7116,"intents":[{"intent":"Discussing the purpose of the tpd claim","confidence_score":0.0005879138},{"intent":"Reviewing the tpd definition","confidence_score":0.00043677786}]},{"text":"means you are unable to do any occupation that you are reasonably suited to due Yep.","start_word":7147,"end_word":7162,"intents":[{"intent":"Evaluate job options","confidence_score":0.0066326335}]},{"text":"Is there anything else I can kind of help with besides, you know you know, see if solicitors sort the will out, that kind of thing?","start_word":7460,"end_word":7485,"intents":[{"intent":"Request solicitors' services","confidence_score":0.0037160881}]},{"text":"Now if you need any help, obviously, Caden's already been assigned to the case, and he's got the notes on the TPD side of things. So, Yep. again, just go through the appointments. If you need assistance, call up and and have a chat to him and the case management team. But I've got some flags on there.","start_word":8081,"end_word":8138,"intents":[{"intent":"Answer questions","confidence_score":0.00043694538}]}]},"sentiments":{"segments":[{"text":"Hello. Donna speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.04245392605662346},{"text":"Good afternoon, Dan.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.4088395237922669},{"text":"It's Tommy here from Oakview. How are you going? Oh, Tommy. Yes.","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.2736681401729584},{"text":"Pretty not too bad. Good to hear. Good to hear.","start_word":18,"end_word":27,"sentiment":"positive","sentiment_score":0.5848810076713562},{"text":"Yourself? I'm one of the senior advisers here. I'm just giving you a a call to go through that annual review with you. Oh, yeah. Yep. Sure. Perfect. So who's Do you have a the bit senior of time for me this morning? yeah. Yes. I do. Who's the senior adviser, Tommy, that you got with you? Sorry. I am the senior adviser. Oh, I thought you said you had a senior adviser with you? No. No. It's okay. I do the a little bit of traineeships with some of the p y's here, and I supervise them as well. Oh, oh, okay. Yep. Yep. Sorry. I misunderstood what you said. That's totally fine. Just before I jump into it, I have a bit of an email pack to send through to you. I'm just gonna quickly confirm security with you, and then we'll jump Yep. into Yep. it Yep. if that's alright. Sure. Sensational. So are you okay for the calls to be recorded for training quality purposes? Yep. Perfect. And I'm registered with Asica's adviser 1273105. Could you please confirm your date of birth and address? It's Donna Louise, Brooklyn, twenty eighth of the first nineteen seventy. And Yep. I'm at And 55 Waymeade Street, Alexandria Hills. perfect. Perfect. I did have a bit of a note here. This may be a bit incorrect because we've got a new system, but did you end up moving between 4 and 5 Yeah. Weymouth I Street? sold I sold 4, and Yep. my mom lives at Number 5. So I'm I'm down here Sold at the 4, moment. living in 5. Yep.","start_word":28,"end_word":299,"sentiment":"neutral","sentiment_score":0.03913058713078499},{"text":"Perfect. That is sensational.","start_word":300,"end_word":303,"sentiment":"positive","sentiment_score":0.43069663643836975},{"text":"Now I've got your email your Gmail account here. Will you be able to look onto the documents with me today? Yep. Yeah.","start_word":304,"end_word":326,"sentiment":"neutral","sentiment_score":0.05811687558889389},{"text":"Sure. Perfect. So I'm gonna pop them through now. It should come through from the new system pretty quickly.","start_word":327,"end_word":345,"sentiment":"positive","sentiment_score":0.4506013095378876},{"text":"But if it is the first time, it may go through to your spam folder.","start_word":346,"end_word":360,"sentiment":"neutral","sentiment_score":-0.15369470417499542},{"text":"So if you can just have a look at both there for me, that would be fantastic.","start_word":361,"end_word":377,"sentiment":"positive","sentiment_score":0.4300660789012909},{"text":"And just while that's coming through to you, Dana, is there anything in particular you wanna focus on today's review? Well, currently, I'm not working.","start_word":378,"end_word":402,"sentiment":"neutral","sentiment_score":-0.011711103841662409},{"text":"I I end up resigning in January due to because I well, I broke my wrist index July 14 Yep.","start_word":403,"end_word":422,"sentiment":"negative","sentiment_score":-0.33397093415260315},{"text":"of last year, and I end up getting a doctor. So I'm I'm I'm on Newstart with medical certificate at the moment, and that's, I think, is up so I've got six months off, and then I've got another six months off because of the the complex regional pain syndrome, the CRPS, Yep. CRPS. Crips. Good old crips Yeah. there. And I did see a note that, Caden was sending out potentially a TPD claim pack. Are you still Yeah. looking to do a TPD claim? Well, I've they've I've had a pain clinic. I was supposed to go last, when was it? A week and a half ago, and they canceled on me. So they had a psychologist appointment lined up and also the physio. Yeah. I was getting physio at the hospital as an outpatient, Allied Health, I should say, but they said there's nothing more that they can do. So I think the pain clinic in that PA hospital, We're wanting to have a have a look because they they originally wanted me to get steroids or get this other injection, but one of Oh. the side effects of that they give to osteo patients. One of the side effects and potential side effects is eating away of the jaw bone. So I went, no. Oh, yeah. Wow. Yeah. So I'm I'm yeah. I'm not COVID.","start_word":423,"end_word":651,"sentiment":"neutral","sentiment_score":-0.1339036524295807},{"text":"I didn't get I mean, like, I didn't get the injections, the vaccine the vaccinations of COVID, and and that's something else I'm definitely not gonna get.","start_word":652,"end_word":678,"sentiment":"negative","sentiment_score":-0.5481122136116028},{"text":"So Yeah. Yep. No. Fair I enough. have another appointment with my so my pain clinic appointment that they've moved me now again to is, like, the first of the first of July. And then I've also got a doctor's appointment. I think that's on a my normal GP appointment is on the fourteenth, I think, of July. Yeah. So the the pain clinic appointment, the Metro South Pain Rio, the the levator rehabilitation center in at Willinga. I've got that on the July 1 at 01:00. Yep. Yeah. And I think I've also got a psychology psychology appointment because they've been at 02:00. So which is the site for this one. This is oh, the the clinic the psych psychologist appointment's at 01:00 on the July 1, and Uh-huh. the physiotherapist is on the same day about 2PM. So that is the answer. Okay. So all in all, really, it's it's a bit of a situation of kind of going through the motions, going to all the different Yes. appointments and things like that. Yes. Yes. If you get to a point where you get enough of the information and a TPD claim becomes Yep. kind of viable, Yep. then we obviously do specialize in, like, TPD claims advice for people to Yeah. kind of say, Yep. okay. You've got, you know, half $1,000,000 of superannuation, quarter million dollars of insurance coming your way. We can Yep. do some little strategies to reduce the taxes that they will take out of that, and Yep. then we go, okay. How do we invest this so you can kind of live off of it, if that makes Yeah. Yeah.","start_word":679,"end_word":956,"sentiment":"neutral","sentiment_score":0.05497664585709572},{"text":"Because I'm not sense? like, I sold my house, and majority of it well, over half of it went to the the oh, not the insurance, the what I owed. Because I've got an empty Yep.","start_word":957,"end_word":992,"sentiment":"negative","sentiment_score":-0.3701252043247223},{"text":"property down in Ballarat, Bonjour, suburb of Ballarat, which has been completed at at was completed, I think, in February of this year. And I'm just in the process of getting any insurance for it. Yeah. Here we go. I got signature required request. Signature. I've got Perfect. that email from. Yep. So just on the assets and liabilities, you've got the investment property in Ballarat. The there was, I think, two cars, a caravan, and a bit of cash in an offset account was what we had noted down. Yeah. Yeah. There's I've I've I'm gonna oh, there's there's 30 I put 30,000 on the offset for the repayment Perfect. of my NDIS property. Yep. Paid for the repayment for almost for eleven months.","start_word":993,"end_word":1117,"sentiment":"neutral","sentiment_score":0.10732832551002502},{"text":"So hoping to get participants in there with during that time.","start_word":1118,"end_word":1128,"sentiment":"positive","sentiment_score":0.3385128676891327},{"text":"And if I if I can't after twelve months, I'm just gonna try and just I'm just gonna sell it. But I've got a caravan. I've got a Valiant as well. I've Yep. got a Mitsubishi And then the Mitsubishi. Yeah. The Mitsubishi's I don't know what size. I don't know. It's probably about four and a half, I think, maybe Yeah. if I Yep. a bit. The Valiant, it seems to be getting some getting the maintenance, everything done on it because it's been sitting for a while. I've always kept it registered. So that's Yeah. where I can see about almost 7,000 just on the mechanical sides of it. So but the car itself, probably, currently as it stands, I think I've got it insured with Shannon's around 16, but I'm gonna have to up that because it's probably around about $20.20 grand Yeah. or anything. Yeah. And the caravan was 20. Well, I bought that at the beginning of the year. It's in my sister's property up at Battle Creek, which is in Arantina inside of Bunberg on the way to $17.70. Yeah. Yeah. Yeah. What else? The NDIS And and I do property have a bike is a boat. a Pardon? a bike. Is it motorbike? Boat. No. No. No. Sorry. I bought a boat. I'm Boat. out wrong. But I haven't that was part of my settlement with my ex. That was ten years ago, and I I he's still that's he still didn't provide me the boat. Oh, no. Yeah. Yeah. So I've gotta try and look at getting that back, but I need a new trailer and probably get a new boat, a new floor in it. And but that was, I think, at the time was, like, 2 and a $2.02 and a half thousand, I think. Yeah. But Yeah. it's yeah. I ain't in for the semi console, Stessil Craft. But I don't have I don't have ownership. Not a possession I of I own it. it, but it was part of the settlement that he just never and I've I've over the years, I've said, where's the boat? Where's Casper? Because I had a Yeah. Oh, is that the name Casper? yeah. Yeah. It's got a Casper the ghost painted on the because it's a it's got a it's a center console, and it's got yeah. On the front of the this this center console, there's a painting of Casper the ghost. And I think he's got it in his in his property. Because when I looked on Google Maps, he's got a boat that looks very similar to my boat, but he's got a cardboard across the front of it. Oh, gosh. Yeah. So but Classic. yes. And, Dana, with the NDIS properties, I know you said you're you're gonna try and get someone in there and then maybe sell it if you can't. Normally, they're pretty good for, like, the rental returns on those because Yeah. I think They are. what the Yeah. government kind Yeah. of pitches Yes. in a bit as well. Yes. They do. So, typically, I was looking around about 50 to 60,000 per year for that. Yeah.","start_word":1129,"end_word":1662,"sentiment":"neutral","sentiment_score":-0.050870418757869955},{"text":"Wow. Not bad.","start_word":1663,"end_word":1665,"sentiment":"positive","sentiment_score":0.3854205012321472},{"text":"Yeah. So that is that's with two it's two participants in there. They've all got their own en suite and everything. And then also with a, like, a living carer or a carer, they can come in with, like, another bedroom with an en suite. And Yeah. it's got like, it's a security system. It's got in in house security cameras that show the front of the door the front, the side, the back sort of thing. Yeah. So I'm just in the process of I I've I've got that with he's managing that. This SDA provider's disability forever homes. Oh, Hang on. I've yeah. got my little dog barking at the door. Just let him in. No. You're alright. No. You're right. I was just noting down the sort of updating goals and things like that because, obviously, you've got to get through all the medical side of things, Yes. sort out what to do with the properties, and, obviously, a little bit of work to be done around the place as well, especially with the vehicles and so on. Yeah. Anything else kind of major coming up in the next year or so? No. Well, no. No. I was just retire up to my sister's property at the Bethel Creek Yep. and then maybe do a bit of bit of art that I can, you know, because I do have an arts degree, but I just was working full time at the at the I just haven't sort of gotten back into it. Yeah. Yeah. And she's she's No. at Battle Creek. So another potential thing we were thinking Totally about doing is turning her property fair. into an Airbnb Yeah. Right. for holidays because it's up near $17.70, and there's a good a four by four park near Ruhls Beach. So it's near Deepwater National Park.","start_word":1666,"end_word":1974,"sentiment":"neutral","sentiment_score":0.07478505373001099},{"text":"Yeah. So it's a beautiful part of the world.","start_word":1975,"end_word":1983,"sentiment":"positive","sentiment_score":0.6186467409133911},{"text":"Half an hour from Agnes Waters. Yeah. So so that was another thing.","start_word":1984,"end_word":1996,"sentiment":"neutral","sentiment_score":-0.02648492157459259},{"text":"She she she she lost her husband probably about twelve years ago.","start_word":1997,"end_word":2008,"sentiment":"negative","sentiment_score":-0.3357110917568207},{"text":"So she's out there by herself with a little dog. So, yeah, so that's where I was gonna go out there and help her out. She's got a a bit of property. She shares it with her brother-in-law. Yep. A bit of space, though. Yeah. Yeah. Like, it's had two houses on the property. It's on 40 acres, but she backs right onto the Battle Creek. It's not a creek. It's a it's like an estuary. Yeah. Right. Yeah. Violence and stuff. So but just help helping trying to get things fixed up at her place as well. And but I there's something else I was gonna say. So the next 12 I did have a question regarding superannuation. My brother, like, when we were up at a funeral, it's usually when you get to meet up with people, unfortunately. Yeah. And he mentioned that, you know, if you're if you're with the government, whether that's whether you're employed currently or were previously employed, the the superannuation, they they can access to that 55. So I'm just wondering what what what what is your take on that or can you put me in the actual advise what the process or whether I'm I'm eligible or not? The I know the old defined benefit schemes used to sort of click on at age 55, but I don't Yeah. believe you've got a separate account from back then, No. One of Well, the old I PSSAP rolled my or anything yeah. like Well, that. sorry. I I rolled my account. So what I let I was just straight past twenty one years. So I was on a defined benefit. And Uh-huh. I took a voluntary redundancy in 2016, so ten years ago.","start_word":2009,"end_word":2298,"sentiment":"neutral","sentiment_score":-0.04726962372660637},{"text":"And so they when I left there, they just without any knowledge or whatever, I was they just put us straight into Australian Super. And Australian Super, they were terrible. They, you know, they they they returns weren't really good and their portfolio wasn't really good at all.","start_word":2299,"end_word":2346,"sentiment":"negative","sentiment_score":-0.5143460854887962},{"text":"And that's why I went searching and came up with HUB24. Gotcha. Gotcha. Do you know who it was before Australian Super? It was Australia Post defined benefits. Okay. Aus post defined benefits. So one of the things that we can look at because I've also got a lot of clients and myself that have, like, military super in the background Alright. and that sort of stuff that you basically can't even really touch until Yep. the fifties. And then once you hit that fifties, you can kind of either access, roll it Yep. over, that Yep. kind of thing. Mhmm. So if there is a defined benefit portion still floating around there, it would actually be on your myGov account. It would list both your accounts on there. Oh, okay. Well, I don't I don't know if there is because oh, I'd have to I have got myGov account myGov because I'm getting still, like, in new start benefits with medical. Gotcha. But I've also I which I didn't mention to the because I was just more concerned, you know, with why risk going through the process.","start_word":2347,"end_word":2534,"sentiment":"neutral","sentiment_score":-0.027205804362893105},{"text":"But I actually did about a couple of months ago, I actually did hurt my hip just standing, and then my legs were locked. I don't know. I went to get the light switch, and I sort of, like, twisted, and it twisted right in in my left hip.","start_word":2535,"end_word":2583,"sentiment":"negative","sentiment_score":-0.3939104378223419},{"text":"So I'm actually I'm trying to go for a walk in this afternoon, but then I have walk ins today. So I might just just get have a look at it and get the x-ray, just go to the emergency. Because I've been putting it off and putting it off and then had other things. I had to go fly down to Ballarat and things like that and but I've noticed that trying to go upstairs and stuff, it's in in my leg. I I'm like, rent not so much the upper upper part, but my the must send the nurse down static or something where my calf, my leg lower leg aches. So I've been doing that every night, which I didn't mention to the yeah. Like I said, I'll just but I'll I'll have a look into that anyway. Yeah. So when it Yeah. comes to the super access, when I'm checking the the benefits, when they roll across from different funds, if they had unrestricted the funds, it actually carries across to the different super funds, but they haven't done that when they've gone between Australian Super Hub and so on. They haven't unrestricted any portions of it. So the only things that would be there is if there's another account floating on myGov that's been sitting there, locked away, defined benefit, or the TPD access as well. Other than that, it'll be 60 plus. So if Oh, you had okay. a PSS account, there is a bit of a 55 access on those for the public Okay. sector guys, but I don't I thought believe I'm you would have had one. yeah. All I've got is straight taxation, Suddenlink workforce. What's in the wallet? You have nothing in the wallet. No. Well, they must've that's just obviously whatever it was just transferred straight over into StrangeSebra. Yeah. And there's usually these painful little letters they give you where like, there's an an options letter where they give you, like, three or four options however long ago. And part of those was, oh, if you're 55, you can take this. You can roll it across or leave it, and Yeah. that would have been done yolks ago. But if there's anything No. I'll be still floating at there, it would be preserved yep. for you. Yeah. Well, at fifth at I would have been 40 something when that happened. 45, forty six when that happened. Gotcha. So that's Gotcha. probably what it is then. Yeah. Yeah. Okay.","start_word":2584,"end_word":3003,"sentiment":"neutral","sentiment_score":-0.10978331406201636},{"text":"That's okay.","start_word":3004,"end_word":3005,"sentiment":"positive","sentiment_score":0.33470043540000916},{"text":"Because I was because I'm I've been sign out. Because I've been tapping into my what's left over of my my what I sold of my house Yeah. and and putting, like, over 80,000 into the NDIS property. I paid the last invoice. They said that they did have like, I wanted to reduce the capital, like, the principal. I didn't wanna and then that's why I put the 30,000 sitting in offset for the repayments to come out of. Yeah. But I am gonna act before July. This financial year, I'm I'm gonna access because I'm not gonna withdraw because I'm not getting I'm just on normal benefits. But because I've been tapping into my home, the money when I start the home, I might have to just chuck that into a fixed term or something for a bit and then just access some money out of super. I think you can get 10,000, but they take about 1,200 out of in tax or something or 2,000 in tax. Yeah.","start_word":3006,"end_word":3176,"sentiment":"neutral","sentiment_score":-0.05916937440633774},{"text":"So For it's like hardship that I'm not and touching, all that yeah, kind of how thing.","start_word":3177,"end_word":3193,"sentiment":"negative","sentiment_score":-0.362973690032959},{"text":"to proceed. Because with with with Centrelink or with the even though you sell your house, you still they allow you to get benefits for after two years. So twenty four months. So but depending on, obviously, what happens with the doc with with my wrist and everything, and then now with the my hip, I'll you know, everything sort of still bit up in the air. Yeah. And if it does sort of get across the line, like I said, we can convert things into like, Yeah. if they do class you as TPD, you can unlock Mhmm. the entire super insurance portion together. And then, Yeah. basically, you can convert it into essentially a pension. So you can start drawing down an income out of it, Yeah. lump Yeah. sums when you need to. So I'll kind of put a flag on your account that if that kind of goes through and they do you know, the doctors do tick off on that, we Yeah. can look Yeah. at Yeah. applying TPD status and then the old uplift strategy to reduce the taxes. Yes. Yep.","start_word":3194,"end_word":3380,"sentiment":"neutral","sentiment_score":0.002591802042293895},{"text":"Yeah. Cool.","start_word":3381,"end_word":3382,"sentiment":"positive","sentiment_score":0.4732465147972107},{"text":"In the meantime, do you have that email that I sent through to you? Mhmm. Yes. I just I have want a to just I'm sorry. have a little looky at the One once document? you hit, yeah, Which if one you hit is that it? button, it'll bring up the documents to look through first, and you should be able to kind of have a scroll through and a click through of the documents with me. And just while you're opening that up, just estate planning wise, I know there was a bit of a mention that you were looking to possibly put, like, a will in place and things like that. I'm just wondering if Yes. that's still And I'm still on the gonna cards. do my benefits as well.","start_word":3383,"end_word":3514,"sentiment":"neutral","sentiment_score":0.025030363351106644},{"text":"I'm not best benefactors.","start_word":3515,"end_word":3518,"sentiment":"negative","sentiment_score":-0.394163191318512},{"text":"That's Beneficiary. why I haven't Yeah. beneficiaries. Sorry. Bye. No. You're right. Okay. Was there someone in particular that we were trying to nominate for the beneficiaries? Well, I got five brothers and sisters. Yep. Two or probably three of them are fairly not well off, but, yeah, I was just gonna leave it to my siblings. And I they I did so I've actually got seven siblings, two half brothers and sisters, my youngest ones. Yeah. But I was actually wanting to put at least put it into three well, it's more of my nieces in that too, but there's at least two that I wanna give definitely on there. Yeah. My older my sister who lives at Battle Creek, Christina, older Yvonne Boakland, and Morgan Boakland. And then my my sis my sibling that's younger than me, Lily Marie Perfect. So what you've got to do in that case is we definitely need to get the will sorted because Yep. the direct nominations you've got to do, you know, financial Yep. dependence, spouse, children. But Yes. if we nominate your estate, which is your legal personal representative, the Yeah. super can be directed to your name with all your other assets. And Yeah. then through the will, you can sort of space out who gets what through there. Yeah. I was looking at because another thing I was thinking about is maybe actually doing a trust. So any of my money goes into the trust. So And what then you should do there is yeah. that's called a testamentary trust will Okay. where the will kind of creates a trust fund, and then you can be really specific about who gets what at certain times. Is it income out to them? Is it a lump sum in a certain period? So you can Yeah. be much more specific if you can combine the will with, like, an attached trust. Now those are a tiny bit more expensive to put in place, and the government might be changing some of the tax rules. I know they're hitting Yeah. trust funds quite Okay. a lot. Yeah. The bus. Whether they impact testamentary trusts or not is kind of like I'm still keeping an eye on that. But your best bet in your situation is just have that complimentary consultation with a lawyer and Yep. say, hey. Look. This is what I wanna do with my assets and my super. Mhmm. Also thinking about a testamentary trust. Is Yep. it still gonna be worth it? Are they gonna impact it? And then just go Yes. from there. Okay. Yeah. Well, I'll I'll just go up to some solicitor that I do go up to just local. So the one question I've got for you on the beneficiaries Yep. is if we do nominate your estate, it's really important that the will gets put in place because then what happens is all of your funds go to your estate. If there's no Yep. will, then it's all win test state, and everyone's gonna do the whole court thing and all the rest of it. Oh, yeah. So That's oh my gosh. I usually prefer to put in place a beneficiary after the will's Yes. in Okay. place. I can do it beforehand. No problems at all. But if it doesn't get put in place, then all of a sudden, there is that risk that it gets tied up. Okay. Yeah. I'm done with that. Yeah. So I might just put a flag on there to kind of revisit it with you. Yes, please. That way we don't send you forms that expire and and things Yeah. like that.","start_word":3519,"end_word":4134,"sentiment":"neutral","sentiment_score":0.05258010170277353},{"text":"Yeah. Cool. Easy question as well.","start_word":4135,"end_word":4140,"sentiment":"positive","sentiment_score":0.5744990706443787},{"text":"So when it comes to those documents there, do you have the first one open when you hit that button? Just wondering Yeah. if it's It's the summary. the summary of separation superannuation and insurance as of '20 Yeah. '13. Yep. Yep. I've got So, that. obviously, given the health issues, we need to keep that insurance in place for Yes. potential claims and whatnot. Okay. Yep. Just bear in mind that there's another anniversary in August, so they'll deduct a premium in August. Yep. And they do, you know, pro rata refunds and things like that. So I just wanted Yep. to just double check.","start_word":4141,"end_word":4246,"sentiment":"neutral","sentiment_score":0.05044661834836006},{"text":"We'll keep it all going.","start_word":4247,"end_word":4251,"sentiment":"positive","sentiment_score":0.3945452570915222},{"text":"If the doctors give you all the okays and can claim the TPD, then we'll obviously help you through the claims and advice process. Yes.","start_word":4252,"end_word":4276,"sentiment":"neutral","sentiment_score":0.2585705816745758},{"text":"Cool.","start_word":4277,"end_word":4277,"sentiment":"positive","sentiment_score":0.3835585713386536},{"text":"When it comes to the super, so there's a five fifty sitting there at the moment. Can Yep. you have a look at the next document? I don't know if there's a a button to click next document Yeah. or Yeah. if you can Next see all document of them on the that side. says Yep. yes. I got it. So just having a quick look at the performance report just briefly with me. Okay. We've Can got you see that big blue table with a yes. smattering of figures all over it? Yeah. Market value status start up period, buys Yep. in period, So is what you in wanna period. look at, left hand side is all the names of each option we've got you in, and the right hand side is the percentage return of each option. Yep. Now the only one I wanna flag is the one in brackets at the top right, the Benelong one that's bracketed 16. Can you make out those figures, or is it a bit blurry? Seven long is there brackets? And Oh, that's yeah. on the very That's right 10 hand side, the percentage 10 numbers. growth in period and total earnings. Okay. 10/1946. Yeah. And then keep going a bit more to the right there. You should see IRR, annualized note three, and it's got a percentage there, 16 Yes. point six two. Yes. Yep. So everything below that, you've got Mhmm. 19%, five, nineteen, a 100% for your electric vehicles, 14 for your gold.","start_word":4278,"end_word":4532,"sentiment":"neutral","sentiment_score":0.05859360427540891},{"text":"Everything's done really well.","start_word":4533,"end_word":4536,"sentiment":"positive","sentiment_score":0.6123825907707214},{"text":"That one Australian shares option has dropped a bit, So that's one I've gotta put a bit of a flag onto. Okay. And everything else has kind of shot the lights out, How which is do I know brilliant. it's got all your ballots in gold, pressure check with him? Is there silver in there? No. We Yeah. usually just use a bit of gold as the alternative at the moment. They pretty much track pretty close together. Because I would have liked to get silver because I as well because I I know that's it's so what what percentage of gold do I have in Yeah. We that? usually keep that as the alternatives aren't too large in the portfolio. It's usually like a five to seven. We don't usually Yeah. go a bit more than that when it comes to retirement savings just because it jumped up a 160%, then it crashed 40%, and it's kind of all over the shop. But it's Yeah.","start_word":4537,"end_word":4702,"sentiment":"neutral","sentiment_score":0.007281098980456591},{"text":"a brilliant little alternative to keep alongside there. It's really helped out.","start_word":4703,"end_word":4714,"sentiment":"positive","sentiment_score":0.6664144992828369},{"text":"Yeah. If you go on the next one, there's a one line table on the next page. On the very right hand side, it kinda gives you your full super return in one figure for everything put together. Yes. Yep. So 12 and a half percent after fees, well above the 10% benchmark that we're kind of actually.","start_word":4715,"end_word":4772,"sentiment":"neutral","sentiment_score":0.19960542023181915},{"text":"Because you're in balanced growth, the benchmark's about seven or 8%, and it's almost double that. So quite a good return despite, you know, markets dropping in March and so on. So Yep. double digits is exactly what we wanted for this year.","start_word":4773,"end_word":4815,"sentiment":"positive","sentiment_score":0.48076191544532776},{"text":"Yep. Yes. Now risk level wise, so I'm definitely gonna put a flag on that bet along option because if that doesn't pick up its feet after a period of time, I'm probably gonna have to switch that one out. But overall, the portfolio is kind of doing its thing. Seven out of eight Yeah.","start_word":4816,"end_word":4870,"sentiment":"neutral","sentiment_score":-0.01829223334789276},{"text":"of them are doing fantastic.","start_word":4871,"end_word":4875,"sentiment":"positive","sentiment_score":0.543491005897522},{"text":"One of them I've got a flag on, but overall, we're hitting it. Risk levels, though. So if we are looking at potentially getting that TPD status and kind of starting to, you know, put the insurance in, live off Yeah. the funds, we've got Yeah. to be careful not to have it too risky because you don't Yeah. wanna put all the insurance in and then the market crashes and you lose half of it, Yeah. especially when you've gotta live off of it. You know what I mean? Yeah. Exactly. So We'll you're have currently to k. in Just a second. a I would describe it as the balance growth is kinda like a 3.5 out of five. It's kind of just above medium. It's not high risk. It's not growth. It's not high growth, but it's kind of medium risk at the moment. Medium risk, medium growth. That's pretty good when you're in the fifties, and you've still Yep. got that kind of ten years to retirement, and we slowly Mhmm. reduce the risk from there. But if we do do TPD claims advice, we might look at dropping that a little bit as well, Dropping what? The The risk level down. yes. Yeah. Yep. Yep. Yep. Yep. Now I wanted to just double check with you for the time being, though. So the current balance growth sits at about 75% growth assets, and a quarter of it, 25% sits in the safer side of things. And that's Yep.","start_word":4876,"end_word":5127,"sentiment":"neutral","sentiment_score":0.02814307702439172},{"text":"how you can get your medium risk.","start_word":5128,"end_word":5134,"sentiment":"positive","sentiment_score":0.361855149269104},{"text":"And then Yep. we usually increase and decrease it by 10% at a time. Yes. At the moment, it's kind of jumping up and down.","start_word":5135,"end_word":5159,"sentiment":"neutral","sentiment_score":0.0962108001112938},{"text":"Well, because you've got half $1,000,000, your percentage returns can have a big impact on the dollars.","start_word":5160,"end_word":5176,"sentiment":"positive","sentiment_score":0.3458927571773529},{"text":"And so Yes. I'll give you a quick example. You let me know if you're comfortable with this level of, I guess, volatility. So twelve months ago, you were sitting at four eighty Mhmm. four. You're now sitting at five forty seven. So Alright. quite a big jump up, but the drop that I'm using as an example here was on the March 3. It was $5.45. It went down to $5.12 and then back up to $5.50. Alright. So what we're talking about there, $5.45 down to $5.12, it can kind of jump up and down $30 depending on if it's a good year in the market or a bad year in the market. Yes. So percentage wise, it's kind of like a 5% volatility up or down. It's not like your your high growth where you're losing or gaining a third of your super in a single year Yep. where it crashes that much and you're losing $200 or anything like that. How's that sounding for you? Does it sound okay? Yep. Yeah. Cool. Well, And it's are you still kind of focused on getting a bit of growth out of it still? out of my seat belt? Yeah. Just trying to still Yeah. increase it. Yeah. If I can well, if I can't well, unless unless I got disability or, you know, with the TPD or something like that, Yep. I still got another what have we got? Three and a half years before my before I'm 60. Yeah. So then again, depending on what the t like you said. Yeah. So it's basically we're looking at that Benelon is the the riskier one at the moment because it's sort of a bit volatile. So it is it my is that right? Is that correct? Yeah. That's right. So what I'm kind of looking at is going, okay. Given what happened in the stock market in March when the fuel crisis kicked in, Yes. we need to make sure that how much it can go up and down as a whole is a comfortable level. So Yeah. what I'm sort of saying is you're you're probably looking at a bit of, like, a five to 10% up and down as opposed Yep. to that twenty, thirty for the higher risk ones. Yeah. If that's too risky, No. we can kind of pair it down I'm more. But if I'm I'm okay we're still trying to grow it, the medium level might be okay. with that. Yeah. No. I'm I'm I'm I'm okay with that. Yep. Now would you like what I'm sort of thinking is when we do the annual reviews, because Mhmm. you're going through this process at the moment, should I kind of pencil in for a bit of a catch up maybe Yes, in please. six months' time? Yes, please. Yep. So that way, we can double check the risk level still, double check how you're going with the health side of things. And then if Mhmm. we need to adjust, you know, if Benelung still hasn't picked up then, we can look at changing it. And if the risk needs to be tweaked, we can kind of deal with that then as well. Yep. Cool. Okay. So I'm gonna put a few notes on the account for a bit of a catch up around November. And if anything happens in between, you know, Mhmm.","start_word":5177,"end_word":5747,"sentiment":"neutral","sentiment_score":-0.0033324365088171384},{"text":"massive Yep. success with the doctors, and just give us a buzz, and we can accelerate things.","start_word":5748,"end_word":5764,"sentiment":"positive","sentiment_score":0.4548627734184265},{"text":"But Okay. if not, we'll touch base with you. Sure, Tommy. Yep.","start_word":5765,"end_word":5776,"sentiment":"neutral","sentiment_score":0.1909143328666687},{"text":"Cool.","start_word":5777,"end_word":5777,"sentiment":"positive","sentiment_score":0.36220213770866394},{"text":"So if you click through from the asset performance, what you should see actually, the next one might be the financial portfolio report, big big Yes. blue one. That's just Yes.","start_word":5778,"end_word":5808,"sentiment":"neutral","sentiment_score":0.0847925916314125},{"text":"a bit more visual for you. So it's got some really cool graphs in there. It just kinda shows you how the super has been going up and down.","start_word":5809,"end_word":5837,"sentiment":"positive","sentiment_score":0.5046650767326355},{"text":"The growth level splits it up, bit more graphics and pie charts and things like Yep.","start_word":5838,"end_word":5853,"sentiment":"neutral","sentiment_score":0.2493759393692017},{"text":"that. Gives you some nice returns, percentages, all Yeah.","start_word":5854,"end_word":5862,"sentiment":"positive","sentiment_score":0.5052949786186218},{"text":"that kind of thing there. The next document is your certificate of currency for Clearview. So just saying, hey. Policy is still in force. Anniversary is the August 24, and this is the cover that you've got in place. Asset allocation. No. Is it further down? Yeah. Further down. So when you go past sorry. Let me just scroll the way you're up to Okay. asset allocation. You'll go performance, valuation for two pages, another investment performance Yes. summary, and then definitions and a thank you at the bottom from hub. After that, you'll have a nice pink document with your Yep. Oh, ClearView yes. certificate. Because of current day. Yep. Yep. Yes. That's the one. So that's the one that's just showing that it is enforced. If we need to claim on it, we've got policy numbers. We've got details. All that sort of stuff's ready to go. And like I said, I believe the team has posted out a claims pack. So if all Did the they doctors have yeah. I've got a time find because of the move that I do wanna sell the property in when it settled in January, January 20. I might double check that too because I think Caden may have posted one out yesterday, and I'm just Oh, gonna it double wasn't check really to see where he sent it. yeah. I told him five way mouse. So it possibly could I haven't even checked the letterbox, like mom or pop safe. He's be whether he could slide it in there. I'm not sure whether they might have a card in there to say pick it up. Depending how big it is. Yeah. Yep. And I do have the update where he's updated the address before you Yes.","start_word":5863,"end_word":6158,"sentiment":"neutral","sentiment_score":0.03819644833109467},{"text":"sent it, which is good. Yep. So keep an eye out for that one this week.","start_word":6159,"end_word":6174,"sentiment":"positive","sentiment_score":0.4818991720676422},{"text":"Yep. Alrighty. So the with the break so that so my insurance though Yes. and I see that that's the breakdown life cover of GBG. So that's $2.09 $3.07 63 annually fee annual fee. And what's what's the one for the portfolio fee, like, for for you guys? Oh, am I So going? for us, that's on the next one. So if you go down, I believe you're on the standard 1.65%, and you're Yes. just about to hit our cap. So we cap our fees when you hit 600,000, and it's one Right. point 65%. So all the figures we've gone over today, that's net returns, which is after fees. I have to make sure that after all the fees, taxes, and premiums come out, is it still actually growing? Yes. Right. Now I when see. it comes through to the TPD claims sort of thing, so processing everything in the claims assistance, that's all kind of included. If we do have to go through a big kind of TPD claims advice pack where we go, okay. We'll uplift this, reduce the taxes, pull it in, pension it, yada yada yada, we usually Yep. charge, I think, about $16.50 just as a one off just for the the time it takes to put that pack together. Okay. But 1,600 Outside of that? 1,650. Yeah. Yeah. Roundabout. Yours is pretty simple. Like, you've got the one super fund. You've got the one policy, so there's nothing too crazy. Yeah. And most of it's just included in the ongoing service. Yep. Oh, K? yeah. And then I can see the signature. If we do go down that advice process, it's the same advice process you went through originally, which Mhmm. is if we have to kind of rejig everything and restructure it, we'll put together that advice document. It'll say what we think you should do, pros Yes. and cons. Yep. Just as a bit of a heads up, if we were to do that TPD tax reduction strategy, Yep. you'd probably go from, I think, estimated one's $180,000 of tax you might pay on the whole lot. Let's say you took the whole lot out from $1.80 to about $1.20. So we could say $40.50 grand in tax if we have to access the whole lump sum. Yes. Yep. But once the doctors do their thing and the claim gets across the line, we'll give you some refresh calculations. And if we can help you out, we'll do every strategy we can. Yeah. Yeah. So what you're saying so even though it's, like, 2 whatever that is. What is it? $2.37 or whatever. $2.87. So Yeah. yeah. Yeah. But once what taxes or fees and stuff come out, or what does that what does that look like realistically? $1.80? So realistically, let's say they pay the the $2.87 and that Yeah. goes into your super account. Yep. If you hit the trigger and said, pass me out all 800,000, they would then hit you with up to 22% tax on the whole lot. Oh, okay. Anything Yeah. Yeah. that's And in I'll the give taxable you that. tax portion. Yeah. We Yeah. would instead do little things where we do the uplift to kind of reduce the taxable portion. So that way, it's just converted. And then if you wanted to just pension it and pull out a monthly amount or something like that, we would probably do it that way. Yeah. Yeah. Okay? I can't give that advice now until we've obviously No. finalized No. everything, Okay. but I'm just kind of thinking of some ideas on how to help. Yeah. Yep.","start_word":6175,"end_word":6787,"sentiment":"neutral","sentiment_score":0.071235287989236},{"text":"Cool.","start_word":6788,"end_word":6788,"sentiment":"positive","sentiment_score":0.3671766519546509},{"text":"Alright. Do you have any questions for me so far, Dana? No. No, Tommy. Yeah. No.","start_word":6789,"end_word":6804,"sentiment":"neutral","sentiment_score":0.06847411394119263},{"text":"It's sort of everything's sort of it's a bit up in the end.","start_word":6805,"end_word":6817,"sentiment":"negative","sentiment_score":-0.3917931318283081},{"text":"It's it's really hard because It is, I've had isn't people it? I've still got a container sitting in mom's driveway. This is why she's got a long driveway. And I had people here yesterday just helping helping me. Well, they're they're the ones that were stuck in the container and everything. So I've been paying to pay people, give them a few dollars just to help. Because if if I went and got somebody to do it for me, like like, Airtask or something, you know, they probably could charge anywhere from, you know, 6 to $1,000. So yeah. Yeah. So I've That been blessed could to be a have bit some too.","start_word":6818,"end_word":6931,"sentiment":"neutral","sentiment_score":-0.0657326877117157},{"text":"good people around, and I just help, you know, throw a few dollars to them to just help them out because they're sort of struggle as battlers as well.","start_word":6932,"end_word":6960,"sentiment":"positive","sentiment_score":0.3830964863300323},{"text":"But, yeah. So I haven't really done much enough. Like, I do just small things around, like, just put a washing on. I put the washing on, but I just gotta be careful with my hand because, it was actually aching. Because I sort of was helping a little bit for for grasping, then I gotta sorta use my forearm or I can use my hand a little bit, but it's gotta turn a certain way or whatever and all just, yeah, pain and scream and but anyway, So one thing that get might be helpful too, because I know you've got, like, the NEIS and the property is sort out and quite a few things to do, yeah. especially I've got of the the appointments and doctors. Insurance. One thing to keep in your mind is when Yep. it comes to the TPD claims is Yep. it all comes back to the TPD definition. Yep. So what what they're basically looking for is to be classed as totally permanently disabled. There's a you're in what's called the any occupation definition, which Any basically occupation.","start_word":6961,"end_word":7145,"sentiment":"neutral","sentiment_score":-0.12024831771850586},{"text":"means you are unable to do any occupation that you are reasonably suited to due Yep.","start_word":7146,"end_word":7161,"sentiment":"negative","sentiment_score":-0.3827174305915833},{"text":"to education, training, and experience, which essentially Yep. you were doing was it police beforehand? No. Not police. I was actually I was working on the Port Of Brisbane Yep. as I was doing pallet control Queensland pallet control. I'm looking and also sort of team leader for other states. And, like, computer, so two screens on, you know, very computer based two hands and Yep. So all these because things I you can't can't sort do of with the wrist yeah, and the rest of it. I'll hold my hand. Yeah.","start_word":7162,"end_word":7253,"sentiment":"neutral","sentiment_score":-0.05533670261502266},{"text":"I can't sort of really hold my hands for any really extended time period of time, and some of the hours that I was doing was a bit crazy.","start_word":7254,"end_word":7282,"sentiment":"negative","sentiment_score":-0.4423199594020843},{"text":"So Yeah. So what they're basically looking for is when the doctors say, hey. You you're you're not going back. You're not yeah. doing it.","start_word":7283,"end_word":7307,"sentiment":"neutral","sentiment_score":-0.21259646117687225},{"text":"You're not going back. You can't go back.","start_word":7308,"end_word":7315,"sentiment":"negative","sentiment_score":-0.35643208026885986},{"text":"You Yeah.","start_word":7316,"end_word":7317,"sentiment":"neutral","sentiment_score":-0.3041059970855713},{"text":"can't do it.","start_word":7318,"end_word":7320,"sentiment":"negative","sentiment_score":-0.42715951800346375},{"text":"Then they go, yep. Tick. And then the superfund, the insurer, they can all go, yep. Doctors say you're not going back. Tick. Tick.","start_word":7321,"end_word":7344,"sentiment":"neutral","sentiment_score":-0.2539123296737671},{"text":"No. Tick.","start_word":7345,"end_word":7346,"sentiment":"negative","sentiment_score":-0.371146023273468},{"text":"If they're like, oh, you know, you could return to work with some physio and some surgery, that's when it all gets a bit messy and they start trying to go, okay. Well, you should do the reasonable steps to get back to work. And Yes. if you can't, then they take it as TBD. So Yes. that's kind of what you're trying to aim for in the middle. Yes. Yep.","start_word":7347,"end_word":7417,"sentiment":"neutral","sentiment_score":-0.14476168155670166},{"text":"Cool.","start_word":7418,"end_word":7418,"sentiment":"positive","sentiment_score":0.3576021194458008},{"text":"Alright. Yeah. Yep. Then I've got some flags there for investment in the super, a few things that obviously you're working on, and Yep. just to follow-up on how that all went and possible TPD claims and so Yep. on. Is there anything else I can kind of help with besides, you know you know, see if solicitors sort the will out, that kind of thing? I was just gonna go to my local Pro one solicitor. Do you do you have a list of solicitors for will for wills and things like that? I wish we I did have one previously, but he actually passed away. He was a very old fella. He passed away six, seven years ago. Outside of that, like, you know, the basic ones, the post office has will kits, but they're basic. Probably Yes. don't help with what you're trying to do. The two main options is obviously lawyers. How long is a piece of string? The public trustee of the state can also do them, No. you know, like I courthouse don't wanna and do things that like through that. them. Oh, yeah. Sorry. No? Yeah. Because I I did put my super as a like, the pump into the public trustee or like the if I passed away, but they just tied it up in red tape, and I actually got out of that. Went in there Yes. and canceled it. Perfect. So probably yeah. I would definitely go lawyer route on this on that side. Yep. Okay. Yep. I'll I'll visit my so what was the difference between a solicitor and a lawyer? Same thing. Just different terminology and usual different subspecialties. Yeah. I'm pretty sure that that well, anyway, I've been to these guys before about other matters, so Perfect. separation stuff. Alright then.","start_word":7419,"end_word":7722,"sentiment":"neutral","sentiment_score":-0.02724191232731468},{"text":"I appreciate that, Tommy.","start_word":7723,"end_word":7726,"sentiment":"positive","sentiment_score":0.565138578414917},{"text":"I just gotta sign this message now, do I? Yeah.","start_word":7727,"end_word":7736,"sentiment":"neutral","sentiment_score":0.3002730906009674},{"text":"If you can, that'd be great.","start_word":7737,"end_word":7742,"sentiment":"positive","sentiment_score":0.48556217551231384},{"text":"What Yep. basically happens is when you click the purple buttons, it'll pull you to each spot for the signature and the date stamping. You can click on the signature to draw it, but for Hub twenty four and our documents, you don't need to do that. At the end, it'll give you a pop up to download a signed copy for your records as well once you hit validate. Okay. Full name. What's my full name is Donna Louise Bauchland. But Yep. yeah. I'll just go it's got Donna Bauchland. Oh, yeah. I don't anyway, I just signed it all. The date. Next. Oh, And it thank should you. match.","start_word":7743,"end_word":7853,"sentiment":"neutral","sentiment_score":0.13275170809513814},{"text":"It does match hub 24, which is good.","start_word":7854,"end_word":7861,"sentiment":"positive","sentiment_score":0.44902175664901733},{"text":"As long as the first and last name match what's on hub, Yeah.","start_word":7862,"end_word":7874,"sentiment":"neutral","sentiment_score":0.20431502163410187},{"text":"you should be all good there.","start_word":7875,"end_word":7880,"sentiment":"positive","sentiment_score":0.5195664167404175},{"text":"Well, I just said an update or whatever it was next door because I did sign, and it's just I'll loading. just quickly yeah. The load sometimes takes a moment. Yeah. It's been a bit our Internet down here, even with Telstra, has been a bit funny. Yeah. But I used to live in, Birkdale and Willow, and I know Yeah. Alex Yeah. Hills was Well, notorious I mean for a bit of issues. yeah. You know where the Granite Collider Conservation is? On Redland Yeah. Bay Road and corner like, Vienna or Windermere. So we're actually, mom we have cul de sac backs onto that. Oh, and mom's property actually backs into the park. Yeah. Right. But Yeah. I'm familiar with that's Windermere attached. in in Yeah. Vienna. So we're in that bit of a dip. Yeah. So it's still loading. Doing that thing.","start_word":7881,"end_word":8025,"sentiment":"neutral","sentiment_score":-0.007785292807966471},{"text":"That's all good.","start_word":8026,"end_word":8028,"sentiment":"positive","sentiment_score":0.4350353181362152},{"text":"I'll wait for You that guys to pop are down the Gold Coast, don't you, Tommy? through. Yeah. Southport. Yeah. Yeah. Yeah. Yep. Oh, that's come through.","start_word":8029,"end_word":8055,"sentiment":"neutral","sentiment_score":0.06139262020587921},{"text":"Thank you for that, Is it?","start_word":8056,"end_word":8061,"sentiment":"positive","sentiment_score":0.38104745745658875},{"text":"Dana. Oh, here we go. Alright. Yeah. That you will get signed copy by email. Yep.","start_word":8062,"end_word":8077,"sentiment":"neutral","sentiment_score":0.09783952683210372},{"text":"Cool. Beautiful. Beautiful.","start_word":8078,"end_word":8080,"sentiment":"positive","sentiment_score":0.5226935744285583},{"text":"Now if you need any help, obviously, Caden's already been assigned to the case, and he's got the notes on the TPD side of things. So, Yep. again, just go through the appointments. If you need assistance, call up and and have a chat to him and the case management team. But I've got some flags on there. Sorry? Cadence. Yeah. With Cadence. Yeah. He's he's basically running point on documentation and emails and contact so that, you know, myself, Larissa, the senior advisers can assist you whenever we can. And Yep. I have put in for a bit of a catch up in November. So if we don't hear from you, I'll still give you a buzz and and Yeah. book in a time to see how everything's going. Yeah. Okay then. Okay then. Okey dokey.","start_word":8081,"end_word":8217,"sentiment":"neutral","sentiment_score":0.07865454180397256},{"text":"Fantastic. Anything else I can do for you before I let you go?","start_word":8218,"end_word":8230,"sentiment":"positive","sentiment_score":0.4094940423965454},{"text":"No. That's pretty much it. Yeah. Well, I'm I'm sure sorry that I can't kinda do more. I know you've got a lot of things on your plate to yeah. do, and I can't help with all of them, but No. I definitely That's wish okay.","start_word":8231,"end_word":8276,"sentiment":"neutral","sentiment_score":-0.1420050710439682},{"text":"you the best with it. And Thanks. fingers crossed some positive news before the end of the year.","start_word":8277,"end_word":8294,"sentiment":"positive","sentiment_score":0.5205085277557373},{"text":"Yes. Yes. Yes.","start_word":8295,"end_word":8297,"sentiment":"neutral","sentiment_score":0.25760990381240845},{"text":"Definitely. Alrighty then. I appreciate it, Toni. No worries at all, Dana. I will talk to you soon. Thank you. Take care.","start_word":8298,"end_word":8319,"sentiment":"positive","sentiment_score":0.5433284044265747},{"text":"Bye bye.","start_word":8320,"end_word":8321,"sentiment":"neutral","sentiment_score":0.30094170570373535},{"text":"Thank you. Bye.","start_word":8322,"end_word":8324,"sentiment":"positive","sentiment_score":0.4916961193084717}],"average":{"sentiment":"neutral","sentiment_score":0.011498469875926828}}}}