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Just give me one moment. Hold on, please. So that's $59.45. Right. So here's what's going to happen, Rosemary. For the in... You receive... You already receive an invoice. Correct? Yes. So that is already generated. That's from a... From the price of the standard plan covering October 5 to October 31. So that's not yet discounted. So your next three months, 15% discount is still completed. Okay? Yes. Yes. So this month, October... Yeah. So your next billing statement will happen October, November... December. Okay? And that's... That will start with 15% discount. So by December... Hi, Sienna. Okay. If... Alright. If I may continue, Rosemary. Okay. So for this month, you already have received an invoice. So that's again covering October 5 to thirty first of the October. So that's the standard plan. There... There's no discount for that yet. So once you... For the month of November, that's going to be your free month. You don't need to pay for the free month for November. And, also, your first three months 15% discount will start by December. So it's going to be December, January up to February 15% discount. Alright? So are we good with that now? Yeah. That's $60.92 only. That's only covering October 5, not October 1. Though today though today, the activation has happened today, your billing start for this October will start October 5 to October 31. So that's $60.92 only. Again, that's the standard plan, the standard price, and a free month for... Month of November and following three months, 15% discount. Discount. Okay. Are we good now? Alright. I will also resend a separate email. I actually sent you an email. Did you receive that regarding about your order? About your order, the order confirmation. Did you receive my email? I sent it earlier as soon as the order was activated. Did you receive it? Yeah. For the meantime, please disregard the first six months of 15% discount. I'll send you another one. Okay? Alright. Thank you so much. Is there anything else I can help you with? Alright. So, again, you are with us with a twelve month contract. I know that you've already read our terms and condition. We really appreciate you, and we really welcome you here, Rosemary, with Airtel. If you need further assistance regarding your account or service, please don't hesitate to call us, and we'll be more than happy to assist. Okay? Thank you, Rosemary. 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My name is Mary. May I have your name, please? Yes. Rosemary.\n\nOkay. No. Go ahead. You mean the 15% discount? Okay.\n\nJust give me one sec. For $69.95. Just give me one moment. Hold on, please. So that's $59.45.\n\nRight. So here's what's going to happen, Rosemary. For the in... You receive... You already receive an invoice.\n\nCorrect? Yes. So that is already generated. That's from a... From the price of the standard plan covering October 5 to October 31.\n\nSo that's not yet discounted. So your next three months, 15% discount is still completed. Okay? Yes. Yes.\n\nSo this month, October... Yeah. So your next billing statement will happen October, November... December. Okay?\n\nAnd that's... That will start with 15% discount. So by December... Hi, Sienna. Okay.\n\nIf... Alright. If I may continue, Rosemary. Okay. So for this month, you already have received an invoice.\n\nSo that's again covering October 5 to thirty first of the October. So that's the standard plan. There... There's no discount for that yet. So once you...\n\nFor the month of November, that's going to be your free month. You don't need to pay for the free month for November. And, also, your first three months 15% discount will start by December. So it's going to be December, January up to February 15% discount. Alright?\n\nSo are we good with that now? Yeah. That's $60.92 only. That's only covering October 5, not October 1. Though today though today, the activation has happened today, your billing start for this October will start October 5 to October 31.\n\nSo that's $60.92 only. Again, that's the standard plan, the standard price, and a free month for... Month of November and following three months, 15% discount. Discount. Okay.\n\nAre we good now? Alright. I will also resend a separate email. I actually sent you an email. Did you receive that regarding about your order?\n\nAbout your order, the order confirmation. Did you receive my email? I sent it earlier as soon as the order was activated. Did you receive it? Yeah.\n\nFor the meantime, please disregard the first six months of 15% discount. I'll send you another one. Okay? Alright. Thank you so much.\n\nIs there anything else I can help you with? Alright. So, again, you are with us with a twelve month contract. I know that you've already read our terms and condition. We really appreciate you, and we really welcome you here, Rosemary, with Airtel.\n\nIf you need further assistance regarding your account or service, please don't hesitate to call us, and we'll be more than happy to assist. Okay? Thank you, Rosemary. 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not yet discounted.","start":87.9,"end":89.36,"sentiment":"neutral","sentiment_score":-0.07931405305862427},{"text":"So your next three months, 15% discount is still completed.","start":89.659996,"end":95.04,"sentiment":"neutral","sentiment_score":0.04716317355632782},{"text":"Okay?","start":95.259995,"end":95.759995,"sentiment":"neutral","sentiment_score":0.05722355842590332},{"text":"Yes.","start":101.91499,"end":102.41499,"sentiment":"neutral","sentiment_score":-0.015485811047255991},{"text":"Yes.","start":102.634995,"end":103.134995,"sentiment":"neutral","sentiment_score":-0.008311823010444641}],"sentiment":"neutral","sentiment_score":0.006027077479908864,"num_words":18,"start":87.9,"end":103.134995},{"sentences":[{"text":"So this month, October...","start":103.274994,"end":104.814995,"sentiment":"neutral","sentiment_score":-0.010596754029393196},{"text":"Yeah.","start":108.875,"end":109.375,"sentiment":"neutral","sentiment_score":-0.0006222398951649666},{"text":"So your next billing statement will happen October, November...","start":109.435,"end":117.57,"sentiment":"neutral","sentiment_score":-0.0042136140788594885},{"text":"December.","start":117.63,"end":118.13,"sentiment":"neutral","sentiment_score":-0.016325881704688072},{"text":"Okay?","start":118.99,"end":119.49,"sentiment":"neutral","sentiment_score":-0.0007359404116868973}],"sentiment":"neutral","sentiment_score":-0.006124600302428007,"num_words":16,"start":103.274994,"end":119.49},{"sentences":[{"text":"And that's...","start":119.71,"end":120.45,"sentiment":"neutral","sentiment_score":-0.005695648491382599},{"text":"That will start with 15% discount.","start":120.909996,"end":124.83,"sentiment":"neutral","sentiment_score":0.014391709429522356},{"text":"So by December...","start":124.83,"end":125.81,"sentiment":"neutral","sentiment_score":0.003709658980369568},{"text":"Hi, 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you...","start":150.05,"end":151.03,"sentiment":"neutral","sentiment_score":0.03966975832978884}],"sentiment":"neutral","sentiment_score":0.08412766663564576,"num_words":27,"start":141.065,"end":151.03},{"sentences":[{"text":"For the month of November, that's going to be your free month.","start":151.25,"end":154.47,"sentiment":"neutral","sentiment_score":0.13329460285604},{"text":"You don't need to pay for the free month for November.","start":154.69,"end":159.43001,"sentiment":"neutral","sentiment_score":0.08236136727712372},{"text":"And, also, your first three months 15% discount will start by December.","start":160.155,"end":165.61499,"sentiment":"neutral","sentiment_score":0.15410992378989855},{"text":"So it's going to be December, January up to February 15% 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order?","start":227.94499,"end":230.58,"sentiment":"neutral","sentiment_score":0.02946574450470507}],"sentiment":"neutral","sentiment_score":0.07346125498700601,"num_words":26,"start":218.745,"end":230.58},{"sentences":[{"text":"About your order, the order confirmation.","start":237.46,"end":240.12,"sentiment":"neutral","sentiment_score":0.027595856226980686},{"text":"Did you receive my email?","start":240.34,"end":241.72,"sentiment":"neutral","sentiment_score":0.006341931410133839},{"text":"I sent it earlier as soon as the order was activated.","start":247.215,"end":250.755,"sentiment":"neutral","sentiment_score":0.009278173473748293},{"text":"Did you receive it?","start":251.375,"end":252.595,"sentiment":"neutral","sentiment_score":-0.008308200631290674},{"text":"Yeah.","start":253.05501,"end":253.375,"sentiment":"neutral","sentiment_score":-0.007087169215083122}],"sentiment":"neutral","sentiment_score":0.009593508551242176,"num_words":27,"start":237.46,"end":253.375},{"sentences":[{"text":"For the meantime, please disregard the first six months of 15% discount.","start":253.375,"end":257.615,"sentiment":"neutral","sentiment_score":-0.12671452077726522},{"text":"I'll send you another one.","start":257.615,"end":259.61,"sentiment":"neutral","sentiment_score":-0.07292677611112594},{"text":"Okay?","start":259.61,"end":260.11,"sentiment":"neutral","sentiment_score":-0.00866859033703804},{"text":"Alright.","start":261.93,"end":262.33,"sentiment":"neutral","sentiment_score":0.14771205186843872},{"text":"Thank you so 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Hi. I'm happy to take the one month free and three months 15% discount. If... I know...\n\nCan I know how much it will cost for the fifteen months discount? Yeah. That's fine. Yeah. One month free.\n\nI I should get one month free. Right? No. Then when I get Yeah. Okay.\n\nBut but for this month, I need to pay how much? Okay. Yeah. That's... Yeah.\n\nMhmm. About this? You said it just now or before? Yeah. Yeah.\n\nI thought... Yeah. Okay. 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My name is Mary. May I have your name, please?\n\nChannel 1: I'm Rosemary.\n\nChannel 0: Yes. Rosemary.\n\nChannel 1: Hi. I'm happy to take the one month free and three months 15% discount.\n\nChannel 0: Okay.\n\nChannel 1: If...\n\nChannel 0: No. Go ahead.\n\nChannel 1: I know... Can I know how much it will cost for the fifteen months discount?\n\nChannel 0: You mean the 15% discount? Okay. Just give me one sec. For $69.95. Just give me one moment.\n\nHold on, please. So that's $59.45.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Right. So here's what's going to happen, Rosemary. For the in... You receive... You already receive an invoice.\n\nCorrect?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. So that is already generated. That's from a... From the price of the standard plan covering October 5 to October 31. So that's not yet discounted.\n\nSo your next three months, 15% discount is still completed. Okay?\n\nChannel 1: One month free. I I should get one month free. Right? No.\n\nChannel 0: Yes. Yes. So this month, October...\n\nChannel 1: Then when I get\n\nChannel 0: Yeah. So your next billing statement will happen October, November... December. Okay? And that's...\n\nThat will start with 15% discount. So by December... Hi, Sienna. Okay. If...\n\nAlright. If I may continue, Rosemary.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So for this month, you already have received an invoice. So that's again covering October 5 to thirty first of the October. So that's the standard plan. There...\n\nThere's no discount for that yet. So once you... For the month of November, that's going to be your free month. You don't need to pay for the free month for November. And, also, your first three months 15% discount will start by December.\n\nSo it's going to be December, January up to February 15% discount. Alright?\n\nChannel 1: Okay.\n\nChannel 0: So are we good with\n\nChannel 1: But\n\nChannel 0: that now?\n\nChannel 1: but for this month, I need to pay how much?\n\nChannel 0: Yeah. That's $60.92 only. That's only covering October 5, not October 1. Though today though today, the activation has happened today, your billing start for this October will start October 5 to October 31. So that's $60.92 only.\n\nAgain, that's the standard plan, the standard\n\nChannel 1: Okay.\n\nChannel 0: price, and a free month for... Month of November and following three months, 15% discount.\n\nChannel 1: Yeah.\n\nChannel 0: Discount. Okay. Are we good now?\n\nChannel 1: That's... Yeah.\n\nChannel 0: Alright. I will also resend a separate email. I actually sent you an email. Did you receive that regarding about your order?\n\nChannel 1: Mhmm. About this?\n\nChannel 0: About your order, the order confirmation. Did you receive my email?\n\nChannel 1: You said it just now or before?\n\nChannel 0: I sent it earlier as soon as the\n\nChannel 1: Yeah.\n\nChannel 0: order was activated. Did you receive\n\nChannel 1: Yeah.\n\nChannel 0: it?\n\nChannel 1: I thought...\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: For the meantime, please disregard the first six months of 15% discount. I'll send you another one. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you so much. Is there anything else I can help you with?\n\nChannel 1: No. That's fine.\n\nChannel 0: Alright. So, again, you are with us with a twelve month contract. I know that you've already read our terms and condition. We really appreciate you, and we really welcome you here, Rosemary, with Airtel. If you need further assistance regarding your account or service, please don't hesitate to call us, and we'll be more than happy to assist.\n\nOkay? Thank you, Rosemary. Bye, Sienna.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.04,"sentiment":"positive","sentiment_score":0.6379700183868409},{"text":"My name is Mary.","start":3.04,"end":4.1,"sentiment":"positive","sentiment_score":0.5252324491739273},{"text":"May I have your name, please?","start":4.24,"end":5.62,"sentiment":"positive","sentiment_score":0.38542745014031726}],"sentiment":"positive","sentiment_score":0.5068896392981211,"channel":0,"num_words":15,"start":1.8399999,"end":5.62},{"sentences":[{"text":"I'm 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your order?","start":227.94499,"end":230.58,"sentiment":"neutral","sentiment_score":0.02946574450470507}],"sentiment":"neutral","sentiment_score":0.04848545290191065,"channel":0,"num_words":22,"start":221.465,"end":230.58},{"sentences":[{"text":"Mhmm.","start":234.78499,"end":234.86499,"sentiment":"neutral","sentiment_score":0.010651309043169022},{"text":"About this?","start":234.86499,"end":235.765,"sentiment":"neutral","sentiment_score":0.003421642817556858}],"sentiment":"neutral","sentiment_score":0.005831531559427579,"channel":1,"num_words":3,"start":234.78499,"end":235.765},{"sentences":[{"text":"About your order, the order confirmation.","start":237.46,"end":240.12,"sentiment":"neutral","sentiment_score":0.027595856226980686},{"text":"Did you receive my email?","start":240.34,"end":241.72,"sentiment":"neutral","sentiment_score":0.006341931410133839}],"sentiment":"neutral","sentiment_score":0.01793498131023212,"channel":0,"num_words":11,"start":237.46,"end":241.72},{"sentences":[{"text":"You said it just now or before?","start":243.98499,"end":246.08499,"sentiment":"neutral","sentiment_score":-0.007954269514552184}],"sentiment":"neutral","sentiment_score":-0.007954269514552184,"channel":1,"num_words":7,"start":243.98499,"end":246.08499},{"sentences":[{"text":"I sent it earlier as soon as the","start":247.215,"end":249.535,"sentiment":"neutral","sentiment_score":0.0045108438935130835}],"sentiment":"neutral","sentiment_score":0.0045108438935130835,"channel":0,"num_words":8,"start":247.215,"end":249.535},{"sentences":[{"text":"Yeah.","start":249.45,"end":249.95,"sentiment":"neutral","sentiment_score":0.015709467232227325}],"sentiment":"neutral","sentiment_score":0.015709467232227325,"channel":1,"num_words":1,"start":249.45,"end":249.95},{"sentences":[{"text":"order was activated.","start":249.535,"end":250.755,"sentiment":"neutral","sentiment_score":0.021991052354375522},{"text":"Did you 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thought...","start":252.33,"end":252.98999,"sentiment":"neutral","sentiment_score":-0.02573232911527157}],"sentiment":"neutral","sentiment_score":-0.02573232911527157,"channel":1,"num_words":2,"start":252.33,"end":252.98999},{"sentences":[{"text":"Yeah.","start":253.05501,"end":253.375,"sentiment":"neutral","sentiment_score":-0.007087169215083122}],"sentiment":"neutral","sentiment_score":-0.007087169215083122,"channel":0,"num_words":1,"start":253.05501,"end":253.375},{"sentences":[{"text":"Yeah.","start":253.12999,"end":253.62999,"sentiment":"neutral","sentiment_score":-0.017317216843366623}],"sentiment":"neutral","sentiment_score":-0.017317216843366623,"channel":1,"num_words":1,"start":253.12999,"end":253.62999},{"sentences":[{"text":"For the meantime, please disregard the first six months of 15% discount.","start":253.375,"end":257.615,"sentiment":"neutral","sentiment_score":-0.12671452077726522},{"text":"I'll send you another one.","start":257.615,"end":259.61,"sentiment":"neutral","sentiment_score":-0.07292677611112594},{"text":"Okay?","start":259.61,"end":260.11,"sentiment":"neutral","sentiment_score":-0.00866859033703804}],"sentiment":"neutral","sentiment_score":-0.10521537334554726,"channel":0,"num_words":18,"start":253.375,"end":260.11},{"sentences":[{"text":"Okay.","start":260.72998,"end":261.135,"sentiment":"neutral","sentiment_score":0.026928409934043884}],"sentiment":"neutral","sentiment_score":0.026928409934043884,"channel":1,"num_words":1,"start":260.72998,"end":261.135},{"sentences":[{"text":"Alright.","start":261.93,"end":262.33,"sentiment":"neutral","sentiment_score":0.14771205186843872},{"text":"Thank you so much.","start":262.33,"end":263.13,"sentiment":"positive","sentiment_score":0.4298006147146225},{"text":"Is there anything else I can help you with?","start":263.13,"end":265.15,"sentiment":"neutral","sentiment_score":0.17737712462743124}],"sentiment":"neutral","sentiment_score":0.2473791880267007,"channel":0,"num_words":14,"start":261.93,"end":265.15},{"sentences":[{"text":"No.","start":265.295,"end":265.61502,"sentiment":"neutral","sentiment_score":-0.032818570733070374},{"text":"That's fine.","start":265.61502,"end":266.755,"sentiment":"neutral","sentiment_score":0.06298131868243217}],"sentiment":"neutral","sentiment_score":0.031048022210597992,"channel":1,"num_words":3,"start":265.295,"end":266.755},{"sentences":[{"text":"Alright.","start":267.05,"end":267.53,"sentiment":"neutral","sentiment_score":0.17144495248794556},{"text":"So, again, you are with us with a twelve month contract.","start":267.53,"end":271.36502,"sentiment":"neutral","sentiment_score":0.11736195839264175},{"text":"I know that you've already read our terms and condition.","start":271.36502,"end":274.02502,"sentiment":"neutral","sentiment_score":0.1571685828268528},{"text":"We really appreciate you, and we really welcome you here, Rosemary, with Airtel.","start":274.965,"end":279.36502,"sentiment":"positive","sentiment_score":0.5451782024823703},{"text":"If you need further assistance regarding your account or service, please don't hesitate to call us, and we'll be more than happy to assist.","start":279.36502,"end":285.87,"sentiment":"positive","sentiment_score":0.3455641573915879}],"sentiment":"neutral","sentiment_score":0.3121181141143128,"channel":0,"num_words":59,"start":267.05,"end":285.87},{"sentences":[{"text":"Okay?","start":285.87,"end":286.37,"sentiment":"neutral","sentiment_score":0.13103315234184265},{"text":"Thank you, Rosemary.","start":288.43,"end":289.57,"sentiment":"positive","sentiment_score":0.8498329520225525},{"text":"Bye, Sienna.","start":289.71,"end":290.53,"sentiment":"neutral","sentiment_score":0.18567903339862823}],"sentiment":"positive","sentiment_score":0.5086483458677927,"channel":0,"num_words":6,"start":285.87,"end":290.53}]},"summary":{"result":"success","short":"The customer, Rosemary, called Airtel to inquire about a 15% discount on her plan. The agent, Mary, informed her that she already had an invoice for the standard plan covering October 5 to 31, and that her next billing statement would start in December. The agent also informed Rosemary that she had already received an email with information about her order and that she had a twelve-month contract with Airtel."},"intents":{"segments":[{"text":"I'm happy to take the one month free and three months 15% discount. Okay. If... No. Go ahead. I know... Can I know how much it will cost for the fifteen months discount? You mean the 15% discount?","start_word":20,"end_word":57,"intents":[{"intent":"Confirm discount details","confidence_score":0.01386924}]},{"text":"And, also, your first three months 15% discount will start by December. So it's going to be December, January up to February 15% discount. Alright? Okay.","start_word":256,"end_word":281,"intents":[{"intent":"Discuss discount rate","confidence_score":0.00002277051}]},{"text":"So are we good with But that now? but for this month, I need to pay how much? Yeah.","start_word":281,"end_word":299,"intents":[{"intent":"Confirm payment","confidence_score":0.016634203}]},{"text":"I will also resend a separate email. I actually sent you an email. Did you receive that regarding about your order? Mhmm.","start_word":370,"end_word":391,"intents":[{"intent":"Resend separate email","confidence_score":0.13337764}]},{"text":"Did you receive that regarding about your order? Mhmm. About this?","start_word":383,"end_word":393,"intents":[{"intent":"Provide email receipt","confidence_score":0.00005513284}]},{"text":"For the meantime, please disregard the first six months of 15% discount. I'll send you another one. Okay? Okay.","start_word":433,"end_word":451,"intents":[{"intent":"Refuse offer","confidence_score":0.0253672}]},{"text":"So, again, you are with us with a twelve month contract. I know that you've already read our terms and condition. We really appreciate you, and we really welcome you here, Rosemary, with Airtel. If you need further assistance regarding your account or service, please don't hesitate to call us, and we'll be more than happy to assist. Okay?","start_word":470,"end_word":528,"intents":[{"intent":"Explain contract terms","confidence_score":0.005613139}]},{"text":"If you need further assistance regarding your account or service, please don't hesitate to call us, and we'll be more than happy to assist. Okay?","start_word":504,"end_word":528,"intents":[{"intent":"Offer assistance","confidence_score":0.3467026}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5099024176597595},{"text":"I'm Rosemary. Yes. Rosemary.","start_word":15,"end_word":18,"sentiment":"neutral","sentiment_score":0.16725099086761477},{"text":"Hi. I'm happy to take the one month free and three months 15% discount.","start_word":19,"end_word":32,"sentiment":"positive","sentiment_score":0.5336388349533081},{"text":"Okay. If... No. Go ahead. I know... Can I know how much it will cost for the fifteen months discount? You mean the 15% discount? Okay. Just give me one sec. For $69.95. Just give me one moment. Hold on, please. So that's $59.45. Yeah. That's fine. Right. So here's what's going to happen, Rosemary. For the in... You receive... You already receive an invoice. Correct? Yeah. Yes. So that is already generated. That's from a... From the price of the standard plan covering October 5 to October 31. So that's not yet discounted. So your next three months, 15% discount is still completed. Okay? One month free. I I should get one month free. Right? No. Yes. Yes. So this month, October... Then when I get Yeah. So your next billing statement will happen October, November... December. Okay? And that's... That will start with 15% discount. So by December... Hi, Sienna. Okay. If... Alright. If I may continue, Rosemary. Yeah. Okay. So for this month, you already have received an invoice. So that's again covering October 5 to thirty first of the October. So that's the standard plan. There... There's no discount for that yet. So once you... For the month of November, that's going to be your free month. You don't need to pay for the free month for November. And, also, your first three months 15% discount will start by December. So it's going to be December, January up to February 15% discount. Alright? Okay. So are we good with But that now? but for this month, I need to pay how much? Yeah. That's $60.92 only. That's only covering October 5, not October 1. Though today though today, the activation has happened today, your billing start for this October will start October 5 to October 31. So that's $60.92 only. Again, that's the standard plan, the standard Okay. price, and a free month for... Month of November and following three months, 15% discount. Yeah. Discount. Okay. Are we good now? That's... Yeah. Alright. I will also resend a separate email. I actually sent you an email. Did you receive that regarding about your order? Mhmm. About this? About your order, the order confirmation. Did you receive my email? You said it just now or before? I sent it earlier as soon as the Yeah. order was activated. Did you receive Yeah. it? I thought... Yeah. Yeah. For the meantime, please disregard the first six months of 15% discount. I'll send you another one. Okay? Okay. Alright.","start_word":33,"end_word":452,"sentiment":"neutral","sentiment_score":0.03666112178138324},{"text":"Thank you so much.","start_word":453,"end_word":456,"sentiment":"positive","sentiment_score":0.43057528138160706},{"text":"Is there anything else I can help you with? No. That's fine. Alright. So, again, you are with us with a twelve month contract. I know that you've already read our terms and condition.","start_word":457,"end_word":490,"sentiment":"neutral","sentiment_score":0.13467495143413544},{"text":"We really appreciate you, and we really welcome you here, Rosemary, with Airtel. If you need further assistance regarding your account or service, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":491,"end_word":527,"sentiment":"positive","sentiment_score":0.41496390104293823},{"text":"Okay?","start_word":528,"end_word":528,"sentiment":"neutral","sentiment_score":0.19609051942825317},{"text":"Thank you, Rosemary. Bye, Sienna.","start_word":529,"end_word":533,"sentiment":"positive","sentiment_score":0.6579771041870117}],"average":{"sentiment":"neutral","sentiment_score":0.10814912920572084}}}}