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Good afternoon there. This is Ross with Sequium. How's it going? Well, actually, it's hello?\n\nHello? Yep. Can you please transfer me call to the sales team? Thank you. Hello?\n\nWho is Simon speaking? Hi, ma'am. This is. How's it going over there? Great.\n\nBut, actually, I was I was trying to order a few stuff from. Actually, this morning, we made an inquiry for four of his products, and I'm trying to order it. But the thing is, last time, we had two credits left in my account, but I am unable to use it right now. Yeah. There's a few credit slip in my account, and I want I want to use that, but I am unable to.\n\nSo if you can guide me through. Alright. Gotcha. So you don't have any idea, like, when while placing order how to use those credits? Actually, last time I ordered a few things, but I canceled.\n\nSo this is, like, the there will be credit in your account, which you can use for the next order whenever you place it. I'm not quite sure about that. Alright. No worries. Alright.\n\nAlright. Okay. Accounts@data.com.au. Right? Alright.\n\nThanks. Thank you, man. Thanks for your assistance. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":22.664999,"end":22.985,"sentiment":"neutral","sentiment_score":0.19851082563400269},{"text":"Good afternoon there.","start":22.985,"end":23.864998,"sentiment":"neutral","sentiment_score":0.3268996675809224},{"text":"This is Ross with Sequium.","start":23.864998,"end":24.985,"sentiment":"neutral","sentiment_score":0.33300445079803465},{"text":"How's it going?","start":24.985,"end":25.965,"sentiment":"neutral","sentiment_score":0.30040329694747925},{"text":"Well, actually, it's hello?","start":29.89,"end":32.63,"sentiment":"neutral","sentiment_score":0.046163344755768776}],"sentiment":"neutral","sentiment_score":0.2456309595145285,"num_words":16,"start":22.664999,"end":32.63},{"sentences":[{"text":"Hello?","start":36.05,"end":36.55,"sentiment":"neutral","sentiment_score":0.023059485480189323},{"text":"Yep.","start":38.29,"end":38.61,"sentiment":"neutral","sentiment_score":0.03625953942537308},{"text":"Can you please transfer me 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Thank you for calling Dicker Data. You're speaking with Nikaya. How can I help you today? How are you? Hello? Hello? Yes. Close. I'll transfer you through now. Hello. Aaron speaking. Yep. Hello. It's Aaron speaking. How are you? Yeah. Good, mate. Busy. Busy. How can I help you? Mhmm. Okay. So it's like a a credit there's a credit issue in placing the order? Yeah, mate. Look. We'll you'll probably have to reach out to our accounts team for that there. I can give you I can give you their email, mate. Just give them a they're pretty quick at replying. Just let them know your Dicker account number. Just let me get the email for you. Look. I'll shoot an email to these guys, accounts@DickerData.com.au, And just give them your like I said, your yeah. You just give me your digger account number and let them know you're having you just wanna use the credit and having some issues placing the order. Alright? Unless what are they are they, like, credits from, like, vendor vendor credits? Is that what you mean? Okay. Is it like actual is it like a a vendor vendor credit sort of thing that you've been given? If it's credit on your account, yeah, you probably just made I'll probably just shoot an email through the account, so now they'll be able to help you fix that. Alright? Yeah. Because they they they don't man they manage that side of things. I'm not it's a bit outside of my my I'm more just quote and quotes and sales side of it. Alright? They'll be in they're they're pretty quick at replying. Just use that email, mate, and give them give them your a kicker account number and just let them know what's going on. They'll have a look into it. Okay? Yeah. That's it, mate. No worries, buddy. You have a good one. Take care. 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and someone from the hardware sales team will attend to you shortly. Thank you for calling Dicker Data. You're speaking with Nikaya. How can I help you today? How are you?\n\nHello? Hello? Yes. Close. I'll transfer you through now.\n\nHello. Aaron speaking. Yep. Hello. It's Aaron speaking.\n\nHow are you? Yeah. Good, mate. Busy. Busy.\n\nHow can I help you? Mhmm. Okay. So it's like a a credit there's a credit issue in placing the order? Yeah, mate.\n\nLook. We'll you'll probably have to reach out to our accounts team for that there. I can give you I can give you their email, mate. Just give them a they're pretty quick at replying. Just let them know your Dicker account number.\n\nJust let me get the email for you. Look. I'll shoot an email to these guys, accounts@DickerData.com.au, And just give them your like I said, your yeah. You just give me your digger account number and let them know you're having you just wanna use the credit and having some issues placing the order. Alright?\n\nUnless what are they are they, like, credits from, like, vendor vendor credits? Is that what you mean? Okay. Is it like actual is it like a a vendor vendor credit sort of thing that you've been given? If it's credit on your account, yeah, you probably just made I'll probably just shoot an email through the account, so now they'll be able to help you fix that.\n\nAlright? Yeah. Because they they they don't man they manage that side of things. I'm not it's a bit outside of my my I'm more just quote and quotes and sales side of it. Alright?\n\nThey'll be in they're they're pretty quick at replying. Just use that email, mate, and give them give them your a kicker account number and just let them know what's going on. They'll have a look into it. Okay? Yeah.\n\nThat's it, mate. No worries, buddy. You have a good one. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Line, and someone from the hardware sales team will attend to you shortly.","start":0.24,"end":4.34,"sentiment":"neutral","sentiment_score":0.07993487354654533},{"text":"Thank you for calling Dicker Data.","start":17.685,"end":19.125,"sentiment":"positive","sentiment_score":0.6023905376593272},{"text":"You're speaking with Nikaya.","start":19.125,"end":20.164999,"sentiment":"positive","sentiment_score":0.4307152107357979},{"text":"How can I help you today?","start":20.164999,"end":21.465,"sentiment":"positive","sentiment_score":0.43698908885320026},{"text":"How are you?","start":27.39,"end":28.13,"sentiment":"neutral","sentiment_score":0.17756056288878122}],"sentiment":"neutral","sentiment_score":0.2978429264621809,"num_words":32,"start":0.24,"end":28.13},{"sentences":[{"text":"Hello?","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":0.022350728511810303},{"text":"Hello?","start":38.685,"end":39.185,"sentiment":"neutral","sentiment_score":0.017693983390927315},{"text":"Yes.","start":42.285,"end":42.605,"sentiment":"neutral","sentiment_score":0.051297031342983246},{"text":"Close.","start":42.605,"end":42.925,"sentiment":"neutral","sentiment_score":0.0738225132226944},{"text":"I'll transfer you through now.","start":42.925,"end":44.305,"sentiment":"neutral","sentiment_score":0.10843289047479629}],"sentiment":"neutral","sentiment_score":0.0785920787602663,"num_words":9,"start":36.67,"end":44.305},{"sentences":[{"text":"Hello.","start":74.305,"end":74.705,"sentiment":"neutral","sentiment_score":0.059005919843912125},{"text":"Aaron 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order.","start":151.36499,"end":157.125,"sentiment":"neutral","sentiment_score":0.10436674407510846},{"text":"Alright?","start":157.125,"end":157.625,"sentiment":"neutral","sentiment_score":0.0318923220038414}],"sentiment":"neutral","sentiment_score":0.09250366518756857,"num_words":55,"start":139.67,"end":157.625},{"sentences":[{"text":"Unless what are they are they, like, credits from, like, vendor vendor credits?","start":168.06,"end":172.22,"sentiment":"neutral","sentiment_score":-0.08486672376210873},{"text":"Is that what you mean?","start":172.22,"end":173.28,"sentiment":"neutral","sentiment_score":-0.08613097816705703},{"text":"Okay.","start":188.53,"end":188.77,"sentiment":"neutral","sentiment_score":0.03026403486728668},{"text":"Is it like actual is it like a a vendor vendor credit sort of thing that you've been given?","start":188.77,"end":193.43,"sentiment":"neutral","sentiment_score":0.009149254315018066},{"text":"If it's credit on your account, yeah, you probably just made I'll probably just shoot an email through the account, so now they'll be able to help you fix that.","start":197.81,"end":203.735,"sentiment":"neutral","sentiment_score":-0.015061083901673555}],"sentiment":"neutral","sentiment_score":-0.026200808087356992,"num_words":68,"start":168.06,"end":203.735},{"sentences":[{"text":"Alright?","start":203.735,"end":204.235,"sentiment":"neutral","sentiment_score":0.02246914803981781},{"text":"Yeah.","start":206.615,"end":206.85501,"sentiment":"neutral","sentiment_score":0.02903890050947666},{"text":"Because they they they don't man they manage that side of things.","start":206.85501,"end":209.175,"sentiment":"neutral","sentiment_score":-0.08570254671697815},{"text":"I'm not it's a bit outside of my my I'm more just quote and quotes and sales side of it.","start":209.175,"end":213.255,"sentiment":"neutral","sentiment_score":-0.07506908383220434},{"text":"Alright?","start":213.255,"end":213.755,"sentiment":"neutral","sentiment_score":-0.010197552852332592}],"sentiment":"neutral","sentiment_score":-0.07110004975859607,"num_words":35,"start":203.735,"end":213.755},{"sentences":[{"text":"They'll be in they're they're pretty quick at replying.","start":216.57,"end":218.41,"sentiment":"neutral","sentiment_score":0.08016482802728812},{"text":"Just use that email, mate, and give them give them your a kicker account number and just let them know what's going on.","start":218.41,"end":224.33,"sentiment":"neutral","sentiment_score":0.14643243959416513},{"text":"They'll have a look into 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Thank you for calling Dicker Data. You're speaking with Nikaya. How can I help you today?\n\nChannel 0: Hey. Good afternoon there. This is Ross with Sequium. How's it going?\n\nChannel 1: How are you?\n\nChannel 0: Well, actually, it's hello? Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yep. Can\n\nChannel 1: Hello?\n\nChannel 0: you please transfer me call to the sales team?\n\nChannel 1: Yes. Close. I'll transfer you through now.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. Aaron speaking.\n\nChannel 0: Hello?\n\nChannel 1: Yep. Hello. It's Aaron speaking.\n\nChannel 0: Who is Simon speaking?\n\nChannel 1: How are you?\n\nChannel 0: Hi, ma'am. This is. How's it going over there?\n\nChannel 1: Yeah. Good, mate. Busy. Busy. How can I help you?\n\nChannel 0: Great. But, actually, I was I was trying to order a few stuff from. Actually, this morning, we made an inquiry for four of his products, and I'm trying to\n\nChannel 1: Mhmm.\n\nChannel 0: order it. But the thing is, last time, we had two credits left in my account, but I am unable to use it right now.\n\nChannel 1: Okay. So it's like a a credit there's a credit issue in placing the order?\n\nChannel 0: Yeah. There's a few credit slip in my account, and I want I want to use that, but I am unable to. So if you can guide me through.\n\nChannel 1: Yeah, mate. Look. We'll you'll probably have to reach out to our accounts team for that there. I can give you I can give you their email, mate. Just give them a they're pretty quick at replying.\n\nJust let them know your Dicker account number. Just let me get the email for you. Look. I'll shoot an email to these guys, accounts@DickerData.com.au, And just give them your like I said, your yeah. You just give me your digger account number and let them know you're having you just wanna use the credit and having some issues placing the order.\n\nAlright?\n\nChannel 0: Alright. Gotcha. So you don't have any idea, like, when while placing order how to use those credits?\n\nChannel 1: Unless what are they are they, like, credits from, like, vendor vendor credits? Is that what you mean?\n\nChannel 0: Actually, last time I ordered a few things, but I canceled. So this is, like, the there will be credit in your account, which you can use for the next order whenever you place it.\n\nChannel 1: Okay. Is it like actual is it like a a vendor vendor credit sort of thing that you've been given?\n\nChannel 0: I'm not quite sure about that.\n\nChannel 1: If it's credit on your account, yeah, you probably just made I'll probably just shoot an email through the account, so now they'll be able to help you fix that. Alright?\n\nChannel 0: Alright.\n\nChannel 1: Yeah. Because\n\nChannel 0: No\n\nChannel 1: they\n\nChannel 0: worries.\n\nChannel 1: they they don't man they manage that side of things. I'm not it's a bit outside of my my I'm more just quote and quotes and sales side of it. Alright?\n\nChannel 0: Alright.\n\nChannel 1: They'll be in they're they're\n\nChannel 0: Alright.\n\nChannel 1: pretty quick at replying. Just use that email, mate, and give them give them your a kicker account number and just let them know what's going on. They'll have a look into it. Okay?\n\nChannel 0: Okay. Accounts@data.com.au. Right?\n\nChannel 1: Yeah. That's it, mate.\n\nChannel 0: Alright. Thanks. Thank you, man. Thanks\n\nChannel 1: No worries,\n\nChannel 0: for\n\nChannel 1: buddy.\n\nChannel 0: your\n\nChannel 1: You\n\nChannel 0: assistance.\n\nChannel 1: have a good one. Take\n\nChannel 0: You\n\nChannel 1: care.\n\nChannel 0: too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Line, and someone from the hardware sales team will attend to you shortly.","start":0.24,"end":4.34,"sentiment":"neutral","sentiment_score":0.07993487354654533},{"text":"Thank you for calling Dicker Data.","start":17.685,"end":19.125,"sentiment":"positive","sentiment_score":0.6023905376593272},{"text":"You're speaking with Nikaya.","start":19.125,"end":20.164999,"sentiment":"positive","sentiment_score":0.4307152107357979},{"text":"How can I help you today?","start":20.164999,"end":21.465,"sentiment":"positive","sentiment_score":0.43698908885320026}],"sentiment":"neutral","sentiment_score":0.31028592959046364,"channel":1,"num_words":29,"start":0.24,"end":21.465},{"sentences":[{"text":"Hey.","start":22.664999,"end":22.985,"sentiment":"neutral","sentiment_score":0.19851082563400269},{"text":"Good afternoon there.","start":22.985,"end":23.864998,"sentiment":"neutral","sentiment_score":0.3268996675809224},{"text":"This is Ross with Sequium.","start":23.864998,"end":24.985,"sentiment":"neutral","sentiment_score":0.33300445079803465},{"text":"How's it going?","start":24.985,"end":25.965,"sentiment":"neutral","sentiment_score":0.30040329694747925}],"sentiment":"neutral","sentiment_score":0.3121201644341151,"channel":0,"num_words":12,"start":22.664999,"end":25.965},{"sentences":[{"text":"How are you?","start":27.39,"end":28.13,"sentiment":"neutral","sentiment_score":0.17756056288878122}],"sentiment":"neutral","sentiment_score":0.17756056288878122,"channel":1,"num_words":3,"start":27.39,"end":28.13},{"sentences":[{"text":"Well, actually, it's hello?","start":29.89,"end":32.63,"sentiment":"neutral","sentiment_score":0.046163344755768776},{"text":"Hello?","start":36.05,"end":36.55,"sentiment":"neutral","sentiment_score":0.023059485480189323}],"sentiment":"neutral","sentiment_score":0.041542572900652885,"channel":0,"num_words":5,"start":29.89,"end":36.55},{"sentences":[{"text":"Hello?","start":36.67,"end":37.17,"sentiment":"neutral","sentiment_score":0.022350728511810303}],"sentiment":"neutral","sentiment_score":0.022350728511810303,"channel":1,"num_words":1,"start":36.67,"end":37.17},{"sentences":[{"text":"Yep.","start":38.29,"end":38.61,"sentiment":"neutral","sentiment_score":0.03625953942537308},{"text":"Can","start":38.61,"end":38.77,"sentiment":"neutral","sentiment_score":0.020712483674287796}],"sentiment":"neutral","sentiment_score":0.028486011549830437,"channel":0,"num_words":2,"start":38.29,"end":38.77},{"sentences":[{"text":"Hello?","start":38.685,"end":39.185,"sentiment":"neutral","sentiment_score":0.017693983390927315}],"sentiment":"neutral","sentiment_score":0.017693983390927315,"channel":1,"num_words":1,"start":38.685,"end":39.185},{"sentences":[{"text":"you please transfer me call to the sales team?","start":38.77,"end":41.59,"sentiment":"neutral","sentiment_score":0.02127506211400032}],"sentiment":"neutral","sentiment_score":0.02127506211400032,"channel":0,"num_words":9,"start":38.77,"end":41.59},{"sentences":[{"text":"Yes.","start":42.285,"end":42.605,"sentiment":"neutral","sentiment_score":0.051297031342983246},{"text":"Close.","start":42.605,"end":42.925,"sentiment":"neutral","sentiment_score":0.0738225132226944},{"text":"I'll transfer you through now.","start":42.925,"end":44.305,"sentiment":"neutral","sentiment_score":0.10843289047479629}],"sentiment":"neutral","sentiment_score":0.09532628527709416,"channel":1,"num_words":7,"start":42.285,"end":44.305},{"sentences":[{"text":"Thank 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probably just shoot an email through the account, so now they'll be able to help you fix that.","start":197.81,"end":203.735,"sentiment":"neutral","sentiment_score":-0.015061083901673555},{"text":"Alright?","start":203.735,"end":204.235,"sentiment":"neutral","sentiment_score":0.02246914803981781}],"sentiment":"neutral","sentiment_score":-0.01385043125839964,"channel":1,"num_words":31,"start":197.81,"end":204.235},{"sentences":[{"text":"Alright.","start":206.42,"end":206.92,"sentiment":"neutral","sentiment_score":0.0422300323843956}],"sentiment":"neutral","sentiment_score":0.0422300323843956,"channel":0,"num_words":1,"start":206.42,"end":206.92},{"sentences":[{"text":"Yeah.","start":206.615,"end":206.85501,"sentiment":"neutral","sentiment_score":0.02903890050947666},{"text":"Because","start":206.85501,"end":207.095,"sentiment":"neutral","sentiment_score":0.016195332631468773}],"sentiment":"neutral","sentiment_score":0.022617116570472717,"channel":1,"num_words":2,"start":206.615,"end":207.095},{"sentences":[{"text":"No","start":206.98,"end":207.14,"sentiment":"neutral","sentiment_score":-0.002264164388179779}],"sentiment":"neutral","sentiment_score":-0.002264164388179779,"channel":0,"num_words":1,"start":206.98,"end":207.14},{"sentences":[{"text":"they","start":207.095,"end":207.255,"sentiment":"neutral","sentiment_score":-0.04828730225563049}],"sentiment":"neutral","sentiment_score":-0.04828730225563049,"channel":1,"num_words":1,"start":207.095,"end":207.255},{"sentences":[{"text":"worries.","start":207.14,"end":207.64,"sentiment":"neutral","sentiment_score":-0.033589351922273636}],"sentiment":"neutral","sentiment_score":-0.033589351922273636,"channel":0,"num_words":1,"start":207.14,"end":207.64},{"sentences":[{"text":"they they don't man they manage that side of things.","start":207.255,"end":209.175,"sentiment":"neutral","sentiment_score":-0.0996338590979576},{"text":"I'm not it's a bit outside of my my I'm more just quote and quotes and sales side of it.","start":209.175,"end":213.255,"sentiment":"neutral","sentiment_score":-0.07506908383220434},{"text":"Alright?","start":213.255,"end":213.755,"sentiment":"neutral","sentiment_score":-0.010197552852332592}],"sentiment":"neutral","sentiment_score":-0.08090057485406438,"channel":1,"num_words":31,"start":207.255,"end":213.755},{"sentences":[{"text":"Alright.","start":216.235,"end":216.735,"sentiment":"neutral","sentiment_score":0.01111883670091629}],"sentiment":"neutral","sentiment_score":0.01111883670091629,"channel":0,"num_words":1,"start":216.235,"end":216.735},{"sentences":[{"text":"They'll be in they're they're","start":216.57,"end":217.37,"sentiment":"neutral","sentiment_score":-0.001113161817193031}],"sentiment":"neutral","sentiment_score":-0.001113161817193031,"channel":1,"num_words":5,"start":216.57,"end":217.37},{"sentences":[{"text":"Alright.","start":217.355,"end":217.855,"sentiment":"neutral","sentiment_score":0.0992603525519371}],"sentiment":"neutral","sentiment_score":0.0992603525519371,"channel":0,"num_words":1,"start":217.355,"end":217.855},{"sentences":[{"text":"pretty quick at replying.","start":217.37,"end":218.41,"sentiment":"neutral","sentiment_score":0.18176231533288956},{"text":"Just use that email, mate, and give them give them your a kicker account number and just let them know what's going on.","start":218.41,"end":224.33,"sentiment":"neutral","sentiment_score":0.14643243959416513},{"text":"They'll have a look into 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a good 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customer calls Dicker Data to inquire about using a credit in their account for a previous purchase. The customer is unable to use it at the moment due to a credit issue, but the agent provides the customer with the necessary information to use the credit. The agent also advises the customer to provide their account number to the accounts team for future reference."},"intents":{"segments":[{"text":"Thank you for calling Dicker Data. You're speaking with Nikaya. How can I help you today? Hey.","start_word":13,"end_word":29,"intents":[{"intent":"Request help","confidence_score":0.0009585882}]},{"text":"you please transfer me call to the sales team? Yes. Close.","start_word":53,"end_word":63,"intents":[{"intent":"Transfer call","confidence_score":0.46996728}]},{"text":"But, actually, I was I was trying to order a few stuff from. Actually, this morning, we made an inquiry for four of his products, and I'm trying to Mhmm. order it. But the thing is, last time, we had two credits left in my account, but I am unable to use it right now. Okay.","start_word":107,"end_word":162,"intents":[{"intent":"Order products","confidence_score":0.21335895}]},{"text":"You just give me your digger account number and let them know you're having you just wanna use the credit and having some issues placing the order. Alright? Alright.","start_word":279,"end_word":307,"intents":[{"intent":"Provide account number","confidence_score":0.023733117}]},{"text":"So you don't have any idea, like, when while placing order how to use those credits? Unless what are they are they, like, credits from, like, vendor vendor credits? Is that what you mean?","start_word":309,"end_word":342,"intents":[{"intent":"Ask about credit usage","confidence_score":0.02244334},{"intent":"Explain credit usage","confidence_score":0.107243426},{"intent":"Ask about credit status","confidence_score":0.0032637906}]},{"text":"Actually, last time I ordered a few things, but I canceled. So this is, like, the there will be credit in your account, which you can use for the next order whenever you place it. Okay.","start_word":343,"end_word":378,"intents":[{"intent":"Explain credit situation","confidence_score":0.00972036},{"intent":"Provide credit information","confidence_score":0.005384718},{"intent":"Resolve credit issue","confidence_score":0.002332174}]},{"text":"If it's credit on your account, yeah, you probably just made I'll probably just shoot an email through the account, so now they'll be able to help you fix that. Alright? Alright.","start_word":404,"end_word":435,"intents":[{"intent":"Send email","confidence_score":0.013348889}]}]},"sentiments":{"segments":[{"text":"Line, and someone from the hardware sales team will attend to you shortly.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.07970042526721954},{"text":"Thank you for calling Dicker Data. You're speaking with Nikaya. How can I help you today?","start_word":13,"end_word":28,"sentiment":"positive","sentiment_score":0.4965858459472656},{"text":"Hey. Good afternoon there. This is Ross with Sequium. How's it going? How are you? Well, actually, it's hello? Hello? Hello? Yep. Can Hello? you please transfer me call to the sales team? Yes. Close. I'll transfer you through now. Thank you. Hello. Aaron speaking. Hello? Yep. Hello. It's Aaron speaking. Who is Simon speaking? How are you? Hi, ma'am. This is. How's it going over there? Yeah. Good, mate.","start_word":29,"end_word":98,"sentiment":"neutral","sentiment_score":0.11971449106931686},{"text":"Busy.","start_word":99,"end_word":99,"sentiment":"positive","sentiment_score":0.3870026469230652},{"text":"Busy. How can I help you? Great. But, actually, I was I was trying to order a few stuff from. Actually, this morning, we made an inquiry for four of his products, and I'm trying to Mhmm. order it. But the thing is, last time, we had two credits left in my account, but I am unable to use it right now. Okay. So it's like a a credit there's a credit issue in placing the order? Yeah. There's a few credit slip in my account, and I want I want to use that, but I am unable to. So if you can guide me through. Yeah, mate. Look. We'll you'll probably have to reach out to our accounts team for that there. I can give you I can give you their email, mate. Just give them a they're pretty quick at replying. Just let them know your Dicker account number. Just let me get the email for you. Look. I'll shoot an email to these guys, accounts@DickerData.com. au, And just give them your like I said, your yeah. You just give me your digger account number and let them know you're having you just wanna use the credit and having some issues placing the order. Alright? Alright. Gotcha. So you don't have any idea, like, when while placing order how to use those credits? Unless what are they are they, like, credits from, like, vendor vendor credits? Is that what you mean? Actually, last time I ordered a few things, but I canceled. So this is, like, the there will be credit in your account, which you can use for the next order whenever you place it. Okay. Is it like actual is it like a a vendor vendor credit sort of thing that you've been given? I'm not quite sure about that. If it's credit on your account, yeah, you probably just made I'll probably just shoot an email through the account, so now they'll be able to help you fix that. Alright? Alright. Yeah. Because No they worries. they they don't man they manage that side of things. I'm not it's a bit outside of my my I'm more just quote and quotes and sales side of it. Alright? Alright. They'll be in they're they're Alright. pretty quick at replying. Just use that email, mate, and give them give them your a kicker account number and just let them know what's going on. They'll have a look into it. Okay? Okay. Accounts@data.com.au. Right? Yeah. That's it, mate. Alright.","start_word":100,"end_word":519,"sentiment":"neutral","sentiment_score":-0.011556398123502731},{"text":"Thanks. Thank you, man. Thanks No worries, for buddy. your You assistance. have a good one. Take You care.","start_word":520,"end_word":538,"sentiment":"positive","sentiment_score":0.4509672522544861},{"text":"too. Bye. Bye.","start_word":539,"end_word":541,"sentiment":"neutral","sentiment_score":0.14565887053807575}],"average":{"sentiment":"neutral","sentiment_score":0.04357602534546952}}}}