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How are you? I just was giving an update to to, Kaiden or Kaiden, about Janine Rockcliffe. It's a pretty it's a, like, a pretty basic update, essentially. I've got all her financials now, and they're just with the our our forensic accountants. So they're just finalizing her preclaim earnings calculation. As soon as it's done, we'll make that payment and bring the claim up to date, and that'll be easy. I don't think there'll be any issues. It's just that it needs to be completed from a like, an ongoing perspective. Yeah. Well, she's had her she's had the first six months done. That's why I'm I'm I'm my hands are a little bit tired because she's had her trauma recovery benefit paid, which took it up to, you know, up to March or something, didn't it? It didn't take it. Let's have a look. Won't be a sec. Yeah. No. I did. It's up to the March 18. Let me pop a little note in here to follow it up. And if it's not completed by, like, maybe Friday, I can maybe push it through to have a claim payment made, like, in in lieu of. I just wanna make sure that it's all really done because we did it without the financials for the trauma recovery benefit. So if it is incorrect, if I have missed something, then it will yeah. I'll have to call it all back. Right? And I don't think that's the case. I think that there's nothing that's indicated to us that that's gonna be the case. But just pushing them through once they're at this point, then, yeah, it's a bit harder. But I'll pop a little note on here to follow it up. And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through. Yeah. No. That's okay. Anything else I can help you with while I've got you on the phone? No. No. I'm actually really optimistic that it would be, like, next week sometime. Like, if not this week, then next week. The the woman that's working on it, Christie, she's really, really efficient, and she is, like, all over it. Very much, like, aware that we were only waiting on those, like, last little bits of information, so she knows that. So I'm I'm optimistic it should be, yeah, in the next week at least, but we'll see how we go. Like I said, if it's not by the end of the week, then I can push it through to management to try and sign off on a payment. And then we'll just kinda keep going, like, week to week with it by then. But fingers crossed, it doesn't take that long. No. Thanks so much, though. I'll pop a little reminder in the system to take a look at it on Friday. Thanks. Have a good day. 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How are you? I just was giving an update to to, Kaiden or Kaiden, about Janine Rockcliffe. It's a pretty it's a, like, a pretty basic update, essentially. I've got all her financials now, and they're just with the our our forensic accountants.\n\nSo they're just finalizing her preclaim earnings calculation. As soon as it's done, we'll make that payment and bring the claim up to date, and that'll be easy. I don't think there'll be any issues. It's just that it needs to be completed from a like, an ongoing perspective. Yeah.\n\nWell, she's had her she's had the first six months done. That's why I'm I'm I'm my hands are a little bit tired because she's had her trauma recovery benefit paid, which took it up to, you know, up to March or something, didn't it? It didn't take it. Let's have a look. Won't be a sec.\n\nYeah. No. I did. It's up to the March 18. Let me pop a little note in here to follow it up.\n\nAnd if it's not completed by, like, maybe Friday, I can maybe push it through to have a claim payment made, like, in in lieu of. I just wanna make sure that it's all really done because we did it without the financials for the trauma recovery benefit. So if it is incorrect, if I have missed something, then it will yeah. I'll have to call it all back. Right?\n\nAnd I don't think that's the case. I think that there's nothing that's indicated to us that that's gonna be the case. But just pushing them through once they're at this point, then, yeah, it's a bit harder. But I'll pop a little note on here to follow it up. And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through.\n\nYeah. No. That's okay. Anything else I can help you with while I've got you on the phone? No.\n\nNo. I'm actually really optimistic that it would be, like, next week sometime. Like, if not this week, then next week. The the woman that's working on it, Christie, she's really, really efficient, and she is, like, all over it. Very much, like, aware that we were only waiting on those, like, last little bits of information, so she knows that.\n\nSo I'm I'm optimistic it should be, yeah, in the next week at least, but we'll see how we go. Like I said, if it's not by the end of the week, then I can push it through to management to try and sign off on a payment. And then we'll just kinda keep going, like, week to week with it by then. But fingers crossed, it doesn't take that long. No.\n\nThanks so much, though. I'll pop a little reminder in the system to take a look at it on Friday. Thanks. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"I'm good.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.5382724404335022},{"text":"How are you?","start":6.08,"end":6.8999996,"sentiment":"positive","sentiment_score":0.34267358978589374},{"text":"I just was giving an update to to, Kaiden or Kaiden, about Janine Rockcliffe.","start":9.12,"end":15.139999,"sentiment":"neutral","sentiment_score":0.14684044729386056},{"text":"It's a pretty it's a, like, a pretty basic update, essentially.","start":16.825,"end":20.685,"sentiment":"neutral","sentiment_score":0.2348077635873448},{"text":"I've got all her financials now, and they're just with the our our forensic accountants.","start":20.825,"end":25.085,"sentiment":"neutral","sentiment_score":0.19547803004582723}],"sentiment":"neutral","sentiment_score":0.2150086169441541,"num_words":45,"start":5.52,"end":25.085},{"sentences":[{"text":"So they're just finalizing her preclaim earnings 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Friday, I can maybe push it through to have a claim payment made, like, in in lieu of.","start":85.26,"end":93.98,"sentiment":"neutral","sentiment_score":-0.05150401599418659},{"text":"I just wanna make sure that it's all really done because we did it without the financials for the trauma recovery benefit.","start":93.98,"end":100.104996,"sentiment":"neutral","sentiment_score":-0.12362796406854283},{"text":"So if it is incorrect, if I have missed something, then it will yeah.","start":100.645,"end":106.085,"sentiment":"neutral","sentiment_score":-0.1467041006045682},{"text":"I'll have to call it all back.","start":106.085,"end":107.625,"sentiment":"neutral","sentiment_score":-0.03776683897844383},{"text":"Right?","start":107.84499,"end":108.34499,"sentiment":"neutral","sentiment_score":-0.015766341239213943}],"sentiment":"neutral","sentiment_score":-0.09132730354155813,"num_words":70,"start":85.26,"end":108.34499},{"sentences":[{"text":"And I don't think that's the case.","start":108.884995,"end":110.43,"sentiment":"neutral","sentiment_score":-0.2817392200231552},{"text":"I think that there's nothing that's indicated to us that that's gonna be the case.","start":110.43,"end":114.53,"sentiment":"neutral","sentiment_score":-0.25811979273955027},{"text":"But just pushing them through once they're at this point, then, yeah, it's a bit harder.","start":115.07,"end":118.83,"sentiment":"neutral","sentiment_score":-0.09373383037745953},{"text":"But I'll pop a little note on here to follow it up.","start":118.83,"end":121.07,"sentiment":"neutral","sentiment_score":0.0535878191391627},{"text":"And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through.","start":121.07,"end":126.045,"sentiment":"neutral","sentiment_score":0.016395318619906903}],"sentiment":"neutral","sentiment_score":-0.08387701229502757,"num_words":75,"start":108.884995,"end":126.045},{"sentences":[{"text":"Yeah.","start":128.185,"end":128.505,"sentiment":"neutral","sentiment_score":0.0999014973640442},{"text":"No.","start":128.505,"end":128.745,"sentiment":"neutral","sentiment_score":0.06288143992424011},{"text":"That's okay.","start":128.745,"end":129.485,"sentiment":"neutral","sentiment_score":0.09747625142335892},{"text":"Anything else I can help you with while I've got you on the phone?","start":130.025,"end":132.44499,"sentiment":"neutral","sentiment_score":0.07616010787231582},{"text":"No.","start":137.385,"end":137.885,"sentiment":"neutral","sentiment_score":-0.02711666375398636}],"sentiment":"neutral","sentiment_score":0.07351896245228617,"num_words":19,"start":128.185,"end":137.885},{"sentences":[{"text":"No.","start":140.16,"end":140.32,"sentiment":"neutral","sentiment_score":-0.0788174644112587},{"text":"I'm actually really optimistic that it would be, like, next week sometime.","start":140.32,"end":143.54001,"sentiment":"neutral","sentiment_score":-0.0058390044917662936},{"text":"Like, if not this week, then next week.","start":143.76001,"end":145.68001,"sentiment":"neutral","sentiment_score":-0.013155109714716673},{"text":"The the woman that's working on it, Christie, she's really, really efficient, and she is, like, all over it.","start":145.68001,"end":151.725,"sentiment":"neutral","sentiment_score":0.18097054958343506},{"text":"Very much, like, aware that we were only waiting on those, like, last little bits of information, so she knows that.","start":151.88501,"end":157.005,"sentiment":"neutral","sentiment_score":0.014271575780141921}],"sentiment":"neutral","sentiment_score":0.057115035039968176,"num_words":61,"start":140.16,"end":157.005},{"sentences":[{"text":"So I'm I'm optimistic it should be, yeah, in the next week at least, but we'll see how we go.","start":157.005,"end":163.32501,"sentiment":"neutral","sentiment_score":0.10109585765749216},{"text":"Like I said, if it's not by the end of the week, then I can push it through to management to try and sign off on a payment.","start":163.32501,"end":168.01,"sentiment":"neutral","sentiment_score":-0.019934265142572776},{"text":"And then we'll just kinda keep going, like, week to week with it by then.","start":169.11,"end":173.19,"sentiment":"neutral","sentiment_score":0.002391763683408499},{"text":"But fingers crossed, it doesn't take that long.","start":173.19,"end":175.53,"sentiment":"neutral","sentiment_score":-0.08126815780997276},{"text":"No.","start":179.83,"end":180.33,"sentiment":"neutral","sentiment_score":0.2079370617866516}],"sentiment":"neutral","sentiment_score":0.014686471996052811,"num_words":72,"start":157.005,"end":180.33},{"sentences":[{"text":"Thanks so much, though.","start":182.725,"end":183.445,"sentiment":"positive","sentiment_score":0.37958142161369324},{"text":"I'll pop a little reminder in the system to take a look at it on Friday.","start":183.445,"end":186.185,"sentiment":"neutral","sentiment_score":0.2632178673520684},{"text":"Thanks.","start":187.685,"end":188.085,"sentiment":"positive","sentiment_score":0.5170333385467529},{"text":"Have a good day.","start":188.085,"end":189.145,"sentiment":"positive","sentiment_score":0.4991820305585861},{"text":"Bye.","start":190.325,"end":190.825,"sentiment":"neutral","sentiment_score":-0.06957011669874191}],"sentiment":"neutral","sentiment_score":0.31438472723731625,"num_words":26,"start":182.725,"end":190.825}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Victoria. My name is Larissa. I'm head of financial advice. How are you going?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: Yeah. Good, darling.\n\nChannel 1: I just was giving an update to to, Kaiden or Kaiden, about\n\nChannel 0: Yes.\n\nChannel 1: Janine Rockcliffe.\n\nChannel 0: Yes.\n\nChannel 1: It's a pretty it's a, like, a pretty basic update, essentially. I've got all her financials now, and they're just with the our our forensic accountants. So they're just finalizing her preclaim earnings calculation. As soon\n\nChannel 0: Yep.\n\nChannel 1: as it's done, we'll make that payment and bring the claim up to date, and that'll\n\nChannel 0: Yep.\n\nChannel 1: be easy. I don't think there'll be any issues. It's just that it needs to be completed from a like, an ongoing perspective.\n\nChannel 0: Okay. Cool. Is there any chance we can look at getting, like, the first month done soon ish?\n\nChannel 1: Yeah. Well, she's had her she's had the first six months done. That's why I'm I'm I'm my hands are a little bit tired because she's had her trauma recovery benefit paid,\n\nChannel 0: Yes.\n\nChannel 1: which took it up to, you know, up to March or something, didn't it? It didn't take it. Let's have a look. Won't be a sec.\n\nChannel 0: No. No. You're you're so fine.\n\nChannel 1: Yeah. No. I did. It's up to the March 18. Let me pop a little note in here to follow it up.\n\nAnd if it's not completed by, like, maybe Friday, I can maybe push it through to have a claim payment made, like,\n\nChannel 0: Yeah.\n\nChannel 1: in in lieu of. I just wanna make sure that it's all really done because we did it\n\nChannel 0: Yep.\n\nChannel 1: without the financials for the trauma recovery benefit. So if it is incorrect, if I have missed something,\n\nChannel 0: Yeah.\n\nChannel 1: then\n\nChannel 0: Yeah.\n\nChannel 1: it will\n\nChannel 0: Then we have to\n\nChannel 1: yeah.\n\nChannel 0: wash\n\nChannel 1: I'll have\n\nChannel 0: it out.\n\nChannel 1: to call\n\nChannel 0: Yep.\n\nChannel 1: it all back. Right? And I don't think that's the case. I think that there's nothing that's indicated to us that that's gonna be the case.\n\nChannel 0: Yeah.\n\nChannel 1: But just pushing them through once they're at this point, then, yeah, it's a bit harder. But I'll pop a little note on here to follow it up. And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through.\n\nChannel 0: That would be awesome. Thank you.\n\nChannel 1: Yeah. No. That's okay. Anything else I can help you with while I've got you on the phone?\n\nChannel 0: I guess do you know I know how long is a piece of string, but ETA on\n\nChannel 1: No.\n\nChannel 0: how long forensic accountants take or forensic\n\nChannel 1: No. I'm\n\nChannel 0: blah blah\n\nChannel 1: actually\n\nChannel 0: blah.\n\nChannel 1: really optimistic that it would be, like, next week sometime. Like, if\n\nChannel 0: Cool.\n\nChannel 1: not this week, then next week. The the woman that's working on it, Christie, she's really, really efficient, and she is, like, all over it. Very much, like, aware that we were only waiting on those, like, last little bits of information, so she knows\n\nChannel 0: Yeah.\n\nChannel 1: that. So I'm I'm optimistic it should be, yeah, in the next week at least,\n\nChannel 0: Cool.\n\nChannel 1: but we'll see how we go. Like I said, if it's not by the end of the week, then I can push it through to management to try and sign off on a payment.\n\nChannel 0: Yeah.\n\nChannel 1: And then we'll just kinda keep going, like, week to week with it by then. But fingers crossed, it doesn't take that long.\n\nChannel 0: No. That's perfect. Amazing. Thank you so much. I appreciate the update,\n\nChannel 1: No.\n\nChannel 0: and I'll let Jayden know when he's in tomorrow.\n\nChannel 1: Thanks so much, though. I'll pop a little reminder in the system to take a look at it on Friday.\n\nChannel 0: Perfect. Thank you, darling.\n\nChannel 1: Thanks. Have a good day.\n\nChannel 0: You too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Victoria.","start":2.1599998,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15084315836429596},{"text":"My name is Larissa.","start":2.8799999,"end":3.6,"sentiment":"neutral","sentiment_score":0.1419166438281536},{"text":"I'm head of financial advice.","start":3.6,"end":4.64,"sentiment":"neutral","sentiment_score":0.17456888258457184},{"text":"How are you going?","start":4.64,"end":5.46,"sentiment":"neutral","sentiment_score":0.2367946058511734}],"sentiment":"neutral","sentiment_score":0.17929171522458395,"channel":0,"num_words":15,"start":2.1599998,"end":5.46},{"sentences":[{"text":"I'm good.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.5382724404335022},{"text":"How are you?","start":6.08,"end":6.8999996,"sentiment":"positive","sentiment_score":0.34267358978589374}],"sentiment":"positive","sentiment_score":0.42091313004493713,"channel":1,"num_words":5,"start":5.52,"end":6.8999996},{"sentences":[{"text":"Yeah.","start":7.12,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.28410330414772034},{"text":"Good, darling.","start":7.3599997,"end":8.1,"sentiment":"positive","sentiment_score":0.5987992882728577}],"sentiment":"positive","sentiment_score":0.4939006268978119,"channel":0,"num_words":3,"start":7.12,"end":8.1},{"sentences":[{"text":"I just was giving an update to to, Kaiden or Kaiden, about","start":9.12,"end":13.92,"sentiment":"neutral","sentiment_score":0.15424391441047192}],"sentiment":"neutral","sentiment_score":0.15424391441047192,"channel":1,"num_words":12,"start":9.12,"end":13.92},{"sentences":[{"text":"Yes.","start":13.565,"end":14.065,"sentiment":"neutral","sentiment_score":0.13061022758483887}],"sentiment":"neutral","sentiment_score":0.13061022758483887,"channel":0,"num_words":1,"start":13.565,"end":14.065},{"sentences":[{"text":"Janine Rockcliffe.","start":13.92,"end":15.139999,"sentiment":"neutral","sentiment_score":0.1024196445941925}],"sentiment":"neutral","sentiment_score":0.1024196445941925,"channel":1,"num_words":2,"start":13.92,"end":15.139999},{"sentences":[{"text":"Yes.","start":15.565,"end":16.064999,"sentiment":"neutral","sentiment_score":0.17413917183876038}],"sentiment":"neutral","sentiment_score":0.17413917183876038,"channel":0,"num_words":1,"start":15.565,"end":16.064999},{"sentences":[{"text":"It's a pretty it's a, like, a pretty basic update, essentially.","start":16.825,"end":20.685,"sentiment":"neutral","sentiment_score":0.2348077635873448},{"text":"I've got all her financials now, and they're just with the our our forensic accountants.","start":20.825,"end":25.085,"sentiment":"neutral","sentiment_score":0.19547803004582723},{"text":"So they're just finalizing her preclaim earnings calculation.","start":25.705,"end":29.244999,"sentiment":"neutral","sentiment_score":0.21117156371474266},{"text":"As soon","start":29.89,"end":30.21,"sentiment":"neutral","sentiment_score":0.2813657820224762}],"sentiment":"neutral","sentiment_score":0.21575444233086374,"channel":1,"num_words":36,"start":16.825,"end":30.21},{"sentences":[{"text":"Yep.","start":30.14,"end":30.64,"sentiment":"neutral","sentiment_score":0.26583898067474365}],"sentiment":"neutral","sentiment_score":0.26583898067474365,"channel":0,"num_words":1,"start":30.14,"end":30.64},{"sentences":[{"text":"as it's done, we'll make that payment and bring the claim up to date, and that'll","start":30.21,"end":33.89,"sentiment":"positive","sentiment_score":0.4172857478260994}],"sentiment":"positive","sentiment_score":0.4172857478260994,"channel":1,"num_words":16,"start":30.21,"end":33.89},{"sentences":[{"text":"Yep.","start":33.82,"end":34.32,"sentiment":"positive","sentiment_score":0.44072097539901733}],"sentiment":"positive","sentiment_score":0.44072097539901733,"channel":0,"num_words":1,"start":33.82,"end":34.32},{"sentences":[{"text":"be easy.","start":33.89,"end":34.37,"sentiment":"positive","sentiment_score":0.46129050850868225},{"text":"I don't think there'll be any issues.","start":34.37,"end":35.57,"sentiment":"neutral","sentiment_score":-0.024168609508446286},{"text":"It's just that it needs to be completed from a like, an ongoing 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like, maybe Friday, I can maybe push it through to have a claim payment made, like,","start":85.26,"end":92.46,"sentiment":"neutral","sentiment_score":-0.05124589115042578}],"sentiment":"neutral","sentiment_score":-0.05124589115042578,"channel":1,"num_words":22,"start":85.26,"end":92.46},{"sentences":[{"text":"Yeah.","start":92.325005,"end":92.825005,"sentiment":"neutral","sentiment_score":-0.03160497546195984}],"sentiment":"neutral","sentiment_score":-0.03160497546195984,"channel":0,"num_words":1,"start":92.325005,"end":92.825005},{"sentences":[{"text":"in in lieu of.","start":92.46,"end":93.98,"sentiment":"neutral","sentiment_score":-0.052923702634871006},{"text":"I just wanna make sure that it's all really done because we did 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back.","start":106.725,"end":107.625,"sentiment":"neutral","sentiment_score":-0.015556606774528822},{"text":"Right?","start":107.84499,"end":108.34499,"sentiment":"neutral","sentiment_score":-0.015766341239213943},{"text":"And I don't think that's the case.","start":108.884995,"end":110.43,"sentiment":"neutral","sentiment_score":-0.2817392200231552},{"text":"I think that there's nothing that's indicated to us that that's gonna be the case.","start":110.43,"end":114.53,"sentiment":"neutral","sentiment_score":-0.25811979273955027}],"sentiment":"neutral","sentiment_score":-0.22716952280069774,"channel":1,"num_words":26,"start":106.725,"end":114.53},{"sentences":[{"text":"Yeah.","start":114.995,"end":115.495,"sentiment":"neutral","sentiment_score":-0.04403506964445114}],"sentiment":"neutral","sentiment_score":-0.04403506964445114,"channel":0,"num_words":1,"start":114.995,"end":115.495},{"sentences":[{"text":"But just pushing them through once they're at this point, then, yeah, it's a bit harder.","start":115.07,"end":118.83,"sentiment":"neutral","sentiment_score":-0.09373383037745953},{"text":"But I'll pop a little note on here to follow it up.","start":118.83,"end":121.07,"sentiment":"neutral","sentiment_score":0.0535878191391627},{"text":"And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through.","start":121.07,"end":126.045,"sentiment":"neutral","sentiment_score":0.016395318619906903}],"sentiment":"neutral","sentiment_score":-0.008430273412674104,"channel":1,"num_words":53,"start":115.07,"end":126.045},{"sentences":[{"text":"That would be awesome.","start":126.45,"end":127.409996,"sentiment":"positive","sentiment_score":0.7330532073974609},{"text":"Thank 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on","start":133.25,"end":137.49501,"sentiment":"neutral","sentiment_score":-0.004780839662998915}],"sentiment":"neutral","sentiment_score":-0.004780839662998915,"channel":0,"num_words":17,"start":133.25,"end":137.49501},{"sentences":[{"text":"No.","start":137.385,"end":137.885,"sentiment":"neutral","sentiment_score":-0.02711666375398636}],"sentiment":"neutral","sentiment_score":-0.02711666375398636,"channel":1,"num_words":1,"start":137.385,"end":137.885},{"sentences":[{"text":"how long forensic accountants take or 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blah","start":140.455,"end":140.85501,"sentiment":"neutral","sentiment_score":-0.1336897313594818}],"sentiment":"neutral","sentiment_score":-0.1336897313594818,"channel":0,"num_words":2,"start":140.455,"end":140.85501},{"sentences":[{"text":"actually","start":140.64,"end":140.88,"sentiment":"neutral","sentiment_score":-0.09945048391819}],"sentiment":"neutral","sentiment_score":-0.09945048391819,"channel":1,"num_words":1,"start":140.64,"end":140.88},{"sentences":[{"text":"blah.","start":140.85501,"end":141.35501,"sentiment":"neutral","sentiment_score":-0.08918512612581253}],"sentiment":"neutral","sentiment_score":-0.08918512612581253,"channel":0,"num_words":1,"start":140.85501,"end":141.35501},{"sentences":[{"text":"really optimistic that it would be, like, next week sometime.","start":140.88,"end":143.54001,"sentiment":"neutral","sentiment_score":0.014696107804775238},{"text":"Like, if","start":143.76001,"end":144.24,"sentiment":"neutral","sentiment_score":0.006761457771062851}],"sentiment":"neutral","sentiment_score":0.01337366613248984,"channel":1,"num_words":12,"start":140.88,"end":144.24},{"sentences":[{"text":"Cool.","start":144.21501,"end":144.71501,"sentiment":"neutral","sentiment_score":0.005932565778493881}],"sentiment":"neutral","sentiment_score":0.005932565778493881,"channel":0,"num_words":1,"start":144.21501,"end":144.71501},{"sentences":[{"text":"not this week, then next week.","start":144.24,"end":145.68001,"sentiment":"neutral","sentiment_score":-0.01979396554330985},{"text":"The the woman that's working on it, Christie, she's really, really efficient, and she is, like, all over it.","start":145.68001,"end":151.725,"sentiment":"neutral","sentiment_score":0.18097054958343506},{"text":"Very much, like, aware that we were only waiting on those, like, last little bits of information, so she knows","start":151.88501,"end":156.52501,"sentiment":"neutral","sentiment_score":0.013764305785298348}],"sentiment":"neutral","sentiment_score":0.07988806143403053,"channel":1,"num_words":45,"start":144.24,"end":156.52501},{"sentences":[{"text":"Yeah.","start":156.47,"end":156.97,"sentiment":"neutral","sentiment_score":0.006729474291205406}],"sentiment":"neutral","sentiment_score":0.006729474291205406,"channel":0,"num_words":1,"start":156.47,"end":156.97},{"sentences":[{"text":"that.","start":156.52501,"end":157.005,"sentiment":"neutral","sentiment_score":0.024416975677013397},{"text":"So I'm I'm optimistic it should be, yeah, in the next week at 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payment.","start":163.32501,"end":168.01,"sentiment":"neutral","sentiment_score":-0.019934265142572776}],"sentiment":"neutral","sentiment_score":-0.01678845938295126,"channel":1,"num_words":34,"start":161.96501,"end":168.01},{"sentences":[{"text":"Yeah.","start":168.645,"end":169.145,"sentiment":"neutral","sentiment_score":0.0024279411882162094}],"sentiment":"neutral","sentiment_score":0.0024279411882162094,"channel":0,"num_words":1,"start":168.645,"end":169.145},{"sentences":[{"text":"And then we'll just kinda keep going, like, week to week with it by then.","start":169.11,"end":173.19,"sentiment":"neutral","sentiment_score":0.002391763683408499},{"text":"But fingers crossed, it doesn't take that 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update,","start":179.06,"end":179.94,"sentiment":"positive","sentiment_score":0.4318787753582001}],"sentiment":"positive","sentiment_score":0.4393427073955536,"channel":0,"num_words":12,"start":176.18001,"end":179.94},{"sentences":[{"text":"No.","start":179.83,"end":180.33,"sentiment":"neutral","sentiment_score":0.2079370617866516}],"sentiment":"neutral","sentiment_score":0.2079370617866516,"channel":1,"num_words":1,"start":179.83,"end":180.33},{"sentences":[{"text":"and I'll let Jayden know when he's in tomorrow.","start":179.94,"end":182.28,"sentiment":"neutral","sentiment_score":0.23601111935244667}],"sentiment":"neutral","sentiment_score":0.23601111935244667,"channel":0,"num_words":9,"start":179.94,"end":182.28},{"sentences":[{"text":"Thanks so much, though.","start":182.725,"end":183.445,"sentiment":"positive","sentiment_score":0.37958142161369324},{"text":"I'll pop a little reminder in the system to take a look at it on 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too.","start":189.07893,"end":189.71893,"sentiment":"neutral","sentiment_score":0.2199508249759674},{"text":"Bye.","start":189.71893,"end":190.21893,"sentiment":"neutral","sentiment_score":0.09757068753242493}],"sentiment":"neutral","sentiment_score":0.1791574458281199,"channel":0,"num_words":3,"start":189.07893,"end":190.21893},{"sentences":[{"text":"Bye.","start":190.325,"end":190.825,"sentiment":"neutral","sentiment_score":-0.06957011669874191}],"sentiment":"neutral","sentiment_score":-0.06957011669874191,"channel":1,"num_words":1,"start":190.325,"end":190.825}]},"summary":{"result":"success","short":"Larissa, the head of financial advice, is updating Yes. Janine Rockcliffe's financials and is finalizing her preclaim earnings calculation. Larissa is discussing the process of getting the first month done soon and pushing through the process once it is completed. They will keep each other in communication and keep each other in touch."},"intents":{"segments":[{"text":"I just was giving an update to to, Kaiden or Kaiden, about Yes. Janine Rockcliffe. Yes. It's a pretty it's a, like, a pretty basic update, essentially. I've got all her financials now, and they're just with the our our forensic accountants. So they're just finalizing her preclaim earnings calculation. As soon Yep.","start_word":23,"end_word":75,"intents":[{"intent":"Update claim status","confidence_score":0.21618377}]},{"text":"But I'll pop a little note on here to follow it up. And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through.","start_word":342,"end_word":378,"intents":[{"intent":"Follow up","confidence_score":0.6396045}]},{"text":"And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through.","start_word":354,"end_word":378,"intents":[{"intent":"Refer to management","confidence_score":0.6812798}]},{"text":"And then we'll just kinda keep going, like, week to week with it by then. But fingers crossed, it doesn't take that long. No.","start_word":544,"end_word":567,"intents":[{"intent":"Keep going","confidence_score":0.014237222}]},{"text":"I appreciate the update, No. and I'll let Jayden know when he's in tomorrow.","start_word":575,"end_word":588,"intents":[{"intent":"Update jayden","confidence_score":0.3104348}]}]},"sentiments":{"segments":[{"text":"Hi, Victoria. My name is Larissa. I'm head of financial advice. How are you going?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1742963045835495},{"text":"I'm good. How are you?","start_word":15,"end_word":19,"sentiment":"positive","sentiment_score":0.4533666968345642},{"text":"Yeah.","start_word":20,"end_word":20,"sentiment":"neutral","sentiment_score":0.28410330414772034},{"text":"Good, darling.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.6003144383430481},{"text":"I just was giving an update to to, Kaiden or Kaiden, about Yes. Janine Rockcliffe. Yes. It's a pretty it's a, like, a pretty basic update, essentially. I've got all her financials now, and they're just with the our our forensic accountants. So they're just finalizing her preclaim earnings calculation. As soon Yep.","start_word":23,"end_word":75,"sentiment":"neutral","sentiment_score":0.19430169463157657},{"text":"as it's done, we'll make that payment and bring the claim up to date, and that'll Yep. be easy.","start_word":76,"end_word":94,"sentiment":"positive","sentiment_score":0.414235919713974},{"text":"I don't think there'll be any issues. It's just that it needs to be completed from a like, an ongoing perspective. Okay. Cool. Is there any chance we can look at getting, like, the first month done soon ish? Yeah. Well, she's had her she's had the first six months done. That's why I'm I'm I'm my hands are a little bit tired because she's had her trauma recovery benefit paid, Yes. which took it up to, you know, up to March or something, didn't it? It didn't take it. Let's have a look. Won't be a sec. No. No. You're you're so fine. Yeah. No. I did. It's up to the March 18. Let me pop a little note in here to follow it up. And if it's not completed by, like, maybe Friday, I can maybe push it through to have a claim payment made, like, Yeah. in in lieu of. I just wanna make sure that it's all really done because we did Yep. it without the financials for the trauma recovery benefit. So if it is incorrect, if I have missed something, Yeah. then Yeah. it will Then we have to yeah. wash I'll have it out. to call Yep. it all back. Right? And I don't think that's the case. I think that there's nothing that's indicated to us that that's gonna be the case. Yeah. But just pushing them through once they're at this point, then, yeah, it's a bit harder. But I'll pop a little note on here to follow it up. And if it's not done by the end the week, maybe I can refer it through to management to try and get a payment through.","start_word":95,"end_word":378,"sentiment":"neutral","sentiment_score":-0.058949621249987205},{"text":"That would be awesome. Thank you.","start_word":379,"end_word":384,"sentiment":"positive","sentiment_score":0.664452850818634},{"text":"Yeah. No. That's okay. Anything else I can help you with while I've got you on the phone? I guess do you know I know how long is a piece of string, but ETA on No. how long forensic accountants take or forensic No. I'm blah blah actually blah. really optimistic that it would be, like, next week sometime. Like, if Cool. not this week, then next week. The the woman that's working on it, Christie, she's really, really efficient, and she is, like, all over it. Very much, like, aware that we were only waiting on those, like, last little bits of information, so she knows Yeah. that. So I'm I'm optimistic it should be, yeah, in the next week at least, Cool. but we'll see how we go. Like I said, if it's not by the end of the week, then I can push it through to management to try and sign off on a payment. Yeah. And then we'll just kinda keep going, like, week to week with it by then. But fingers crossed, it doesn't take that long. No. That's perfect.","start_word":385,"end_word":569,"sentiment":"neutral","sentiment_score":0.03331240266561508},{"text":"Amazing. Thank you so much. I appreciate the update, No.","start_word":570,"end_word":579,"sentiment":"positive","sentiment_score":0.4686233103275299},{"text":"and I'll let Jayden know when he's in tomorrow.","start_word":580,"end_word":588,"sentiment":"neutral","sentiment_score":0.2353582978248596},{"text":"Thanks so much, though.","start_word":589,"end_word":592,"sentiment":"positive","sentiment_score":0.3715457618236542},{"text":"I'll pop a little reminder in the system to take a look at it on Friday.","start_word":593,"end_word":608,"sentiment":"neutral","sentiment_score":0.2597595751285553},{"text":"Perfect. Thank you, darling. Thanks. Have a good day.","start_word":609,"end_word":617,"sentiment":"positive","sentiment_score":0.5551445484161377},{"text":"You too. Bye. Bye.","start_word":618,"end_word":621,"sentiment":"neutral","sentiment_score":0.16114713437855244}],"average":{"sentiment":"neutral","sentiment_score":0.06358330909242021}}}}