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Edwin, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Edmund, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Managed three sixty five, Power BI, and many more. And the reason for my call today, Edwin, same same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember the last time that I talked to you, ask for the callback again after five to six months. And we're hoping that you have an available time this coming week, maybe on the last week of this month. Yes, sir. Yep. I'm sorry. Come again, sir. Yep. Yes, sir. We we are. Yeah. Yeah. Actually, that is the main goal of the meeting is just to give you an idea regarding our services. Just in case you have any upcoming requirements, we want to make sure the name of our company would go on your list. Last week of this month or The twenty ninth, sir. That would be Wednesday. Yep. Would you like to do it in the she's available 11AM? Alright. Okay. So, sir, what I'll be doing, I'll be sending a calendar invite. Again, the meeting date, sir, that would be on the July 29 at 11AM. But still, I'll be ringing sorry. I'll send you an email, sir, if you say any changes. And, sir, the email address, sir, kindly correct me if I'm wrong. That would be edmund_nang@coms.com. A u. Alright. I got it, sir. Alright. I'll be sending the invite right away, and I'll be talking to you again on the twenty ninth, sir. Thank you, Edwin. Enjoy your day, sir. Thank you. Mhmm. Yeah. Yeah. I'll be putting the website, sir, just to give you the the the information of the company. Alright. Thank you, Edmund. Thank you so much. Take care. Have a good day. Thank you. Bye bye. 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Good morning. May I speak with Edmund? Thank you. Yeah.\n\nGood morning. Edwin, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay.\n\nWonderful. Edwin, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Edmund, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Managed three sixty five, Power BI, and many more. And the reason for my call today, Edwin, same same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember the last time that I talked to you, ask for the callback again after five to six months. And we're hoping that you have an available time this coming week, maybe on the last week of this month. Yes, sir.\n\nYep. I'm sorry. Come again, sir. Yep. Yes, sir.\n\nWe we are. Yeah. Yeah. Actually, that is the main goal of the meeting is just to give you an idea regarding our services. Just in case you have any upcoming requirements, we want to make sure the name of our company would go on your list.\n\nLast week of this month or The twenty ninth, sir. That would be Wednesday. Yep. Would you like to do it in the she's available 11AM? Alright.\n\nOkay. So, sir, what I'll be doing, I'll be sending a calendar invite. Again, the meeting date, sir, that would be on the July 29 at 11AM. But still, I'll be ringing sorry. I'll send you an email, sir, if you say any changes.\n\nAnd, sir, the email address, sir, kindly correct me if I'm wrong. That would be edmund_nang@coms.com. A u. Alright. I got it, sir.\n\nAlright. I'll be sending the invite right away, and I'll be talking to you again on the twenty ninth, sir. Thank you, Edwin. Enjoy your day, sir. Thank you.\n\nMhmm. Yeah. Yeah. I'll be putting the website, sir, just to give you the the the information of the company. Alright.\n\nThank you, Edmund. Thank you so much. Take care. Have a good day. Thank you.\n\nBye bye. 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Edmund.","start":297.88498,"end":298.865,"sentiment":"positive","sentiment_score":0.44887596368789673},{"text":"Thank you so much.","start":299.245,"end":300.04498,"sentiment":"positive","sentiment_score":0.6476884037256241},{"text":"Take care.","start":300.04498,"end":300.365,"sentiment":"positive","sentiment_score":0.5587249994277954},{"text":"Have a good day.","start":300.365,"end":300.925,"sentiment":"positive","sentiment_score":0.5357737690210342},{"text":"Thank you.","start":300.925,"end":301.585,"sentiment":"positive","sentiment_score":0.499503031373024}],"sentiment":"positive","sentiment_score":0.5464621762434642,"num_words":15,"start":297.88498,"end":301.585},{"sentences":[{"text":"Bye bye.","start":302.365,"end":302.76498,"sentiment":"neutral","sentiment_score":0.11797907575964928},{"text":"Bye 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If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. If you want to hear these options Good morning. Collins. This is Ray. Heidi speaking. Evan? Yep. Just one moment. I'll try and put you through. Hammond speaking. Yeah. Good. Thanks. Yeah. Yeah. Uh-huh. Right. Uh-huh. Mhmm. Right. Yeah. Right. Right. Last week of this month. So you guys provide, like, help desk and things like that? Is it you you guys help provide things like help desk, security, and things like that? Okay. Yeah. So we've got we've got someone looking outside, as you know. Yeah. Don't mind talking to, you know yeah. I say right. Yeah. Yeah. Right. Okay. Yeah. I I've got the is it last week of or, like, any any days you can come up with? Wednesday, twenty ninth. Yeah. On my arrival. Yeah. In the morning would be good. Yeah. Anything yeah. Yeah. It'd be perfect. Yep. Okay. Yeah. Okay. Yep. Correct. Okay. Alright. Alright. Thank you. Alright. Yeah. In the meantime, can you send some of your, like, your company information and things with the invite so I can, have a look before we talk. Yeah? Okay. Yeah. It'd be great. Yeah. It is. Perfect. Thank you. Alright. Talk to you. 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you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nIf you want to hear these options Good morning. Collins. This is Ray. Heidi speaking. Evan?\n\nYep. Just one moment. I'll try and put you through. Hammond speaking. Yeah.\n\nGood. Thanks. Yeah. Yeah. Uh-huh.\n\nRight. Uh-huh. Mhmm. Right. Yeah.\n\nRight. Right. Last week of this month. So you guys provide, like, help desk and things like that? Is it you you guys help provide things like help desk, security, and things like that?\n\nOkay. Yeah. So we've got we've got someone looking outside, as you know. Yeah. Don't mind talking to, you know yeah.\n\nI say right. Yeah. Yeah. Right. Okay.\n\nYeah. I I've got the is it last week of or, like, any any days you can come up with? Wednesday, twenty ninth. Yeah. On my arrival.\n\nYeah. In the morning would be good. Yeah. Anything yeah. Yeah.\n\nIt'd be perfect. Yep. Okay. Yeah. Okay.\n\nYep. Correct. Okay. Alright. Alright.\n\nThank you. Alright. Yeah. In the meantime, can you send some of your, like, your company information and things with the invite so I can, have a look before we talk. Yeah?\n\nOkay. Yeah. It'd be great. Yeah. It is.\n\nPerfect. Thank you. Alright. Talk to you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":0.39999998,"end":6.98,"sentiment":"positive","sentiment_score":0.4119614213705063},{"text":"If you know the extension, please dial it now.","start":8.32,"end":11.219999,"sentiment":"neutral","sentiment_score":0.10021131195955807},{"text":"Otherwise, please make a selection from the following options.","start":12.24,"end":15.219999,"sentiment":"neutral","sentiment_score":0.0619285905526744},{"text":"For end user customer care, press 2.","start":16.525,"end":19.505,"sentiment":"neutral","sentiment_score":0.0393230068896498},{"text":"For sales and order inquiries, press 3.","start":20.525,"end":23.664999,"sentiment":"neutral","sentiment_score":0.03448939908828054}],"sentiment":"neutral","sentiment_score":0.1784860147163272,"num_words":48,"start":0.39999998,"end":23.664999},{"sentences":[{"text":"For accounts inquiries, 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leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nIf you want to hear these options Good morning. Collins. This is Ray. Heidi speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Edmund?\n\nChannel 1: Evan? Yep. Just one moment. I'll try and put you through.\n\nChannel 0: Thank you.\n\nChannel 1: Hammond speaking.\n\nChannel 0: Yeah. Good morning. Edwin, it's Ronald from Cloud Solution IT.\n\nChannel 1: Yeah.\n\nChannel 0: How are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Alright. Okay. Wonderful. Edwin, I hope you still remember the company because the last time that we touched base with you, it was September of last year.\n\nChannel 1: Yeah.\n\nChannel 0: And during that time, I was trying to arrange a meeting with you together with my CTO,\n\nChannel 1: Yeah.\n\nChannel 0: mister Bajit Singh, to introduce our company and\n\nChannel 1: Uh-huh.\n\nChannel 0: our\n\nChannel 1: Right.\n\nChannel 0: services.\n\nChannel 1: Uh-huh.\n\nChannel 0: Name of the company\n\nChannel 1: Mhmm.\n\nChannel 0: again, Edmund, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft\n\nChannel 1: Right.\n\nChannel 0: trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint,\n\nChannel 1: Yeah.\n\nChannel 0: Managed three sixty five, Power BI, and many more. And the reason for my call today, Edwin, same same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nChannel 1: Right.\n\nChannel 0: And if you can remember the last time that I talked to you, ask for the callback again after five to six months. And we're hoping that you have an available time this coming week, maybe on the last week of this month.\n\nChannel 1: Right.\n\nChannel 0: Yes, sir.\n\nChannel 1: Last week of\n\nChannel 0: Yep.\n\nChannel 1: this month. So you guys provide, like, help desk and things like that?\n\nChannel 0: I'm sorry. Come again,\n\nChannel 1: Is\n\nChannel 0: sir.\n\nChannel 1: it you you guys help provide things like help desk, security, and things like that?\n\nChannel 0: Yep. Yes,\n\nChannel 1: Okay.\n\nChannel 0: sir. We we\n\nChannel 1: Yeah.\n\nChannel 0: are.\n\nChannel 1: So we've got we've got someone looking outside, as you know.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Don't mind talking to, you know\n\nChannel 0: Yeah. Actually,\n\nChannel 1: yeah.\n\nChannel 0: that is the\n\nChannel 1: I\n\nChannel 0: main\n\nChannel 1: say\n\nChannel 0: goal of the meeting is just to give you an idea regarding our services.\n\nChannel 1: right.\n\nChannel 0: Just in case you have any upcoming requirements,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: we want to make sure the name of our company would go on your list.\n\nChannel 1: Right. Okay. Yeah. I I've got the is it last week of\n\nChannel 0: Last week of this month or\n\nChannel 1: or, like, any any days you can come up with?\n\nChannel 0: The twenty ninth, sir. That would be Wednesday.\n\nChannel 1: Wednesday, twenty ninth. Yeah. On my arrival.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Would you like to do it in the\n\nChannel 1: In the morning\n\nChannel 0: she's\n\nChannel 1: would\n\nChannel 0: available\n\nChannel 1: be good. Yeah. Anything\n\nChannel 0: 11AM?\n\nChannel 1: yeah. Yeah. It'd be perfect.\n\nChannel 0: Alright. Okay. So, sir, what I'll be doing, I'll be sending a calendar invite. Again,\n\nChannel 1: Yep.\n\nChannel 0: the meeting date, sir, that would be on the July 29 at 11AM.\n\nChannel 1: Okay.\n\nChannel 0: But still, I'll be ringing sorry. I'll send you an email, sir,\n\nChannel 1: Yeah.\n\nChannel 0: if you say any changes. And,\n\nChannel 1: Okay.\n\nChannel 0: sir, the email address, sir, kindly correct me if I'm wrong. That would be edmund_nang@coms.com.\n\nChannel 1: Yep. Correct.\n\nChannel 0: A u. Alright. I got it, sir. Alright. I'll be sending the invite right\n\nChannel 1: Okay.\n\nChannel 0: away, and I'll be talking to you again on the\n\nChannel 1: Alright.\n\nChannel 0: twenty ninth, sir.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thank you, Edwin.\n\nChannel 1: Alright.\n\nChannel 0: Enjoy your day,\n\nChannel 1: Yeah.\n\nChannel 0: sir.\n\nChannel 1: In\n\nChannel 0: Thank\n\nChannel 1: the meantime,\n\nChannel 0: you.\n\nChannel 1: can you send some of your, like, your company information and things with the invite so I can, have a look before we talk. Yeah?\n\nChannel 0: Mhmm. Yeah. Yeah. I'll be putting the website, sir, just to give\n\nChannel 1: Okay.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: It'd\n\nChannel 0: the\n\nChannel 1: be great.\n\nChannel 0: the information\n\nChannel 1: Yeah. It\n\nChannel 0: of the\n\nChannel 1: is.\n\nChannel 0: company.\n\nChannel 1: Perfect.\n\nChannel 0: Alright. Thank you, Edmund.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you so much. Take care.\n\nChannel 1: Alright.\n\nChannel 0: Have a good\n\nChannel 1: Talk\n\nChannel 0: day. Thank\n\nChannel 1: to\n\nChannel 0: you.\n\nChannel 1: you. Bye bye.\n\nChannel 0: Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":0.39999998,"end":6.98,"sentiment":"positive","sentiment_score":0.4119614213705063},{"text":"If you know the extension, please dial it now.","start":8.32,"end":11.219999,"sentiment":"neutral","sentiment_score":0.10021131195955807},{"text":"Otherwise, please make a selection from the following options.","start":12.24,"end":15.219999,"sentiment":"neutral","sentiment_score":0.0619285905526744},{"text":"For end user customer care, press 2.","start":16.525,"end":19.505,"sentiment":"neutral","sentiment_score":0.0393230068896498},{"text":"For sales and order inquiries, press 3.","start":20.525,"end":23.664999,"sentiment":"neutral","sentiment_score":0.03448939908828054}],"sentiment":"neutral","sentiment_score":0.1784860147163272,"channel":1,"num_words":48,"start":0.39999998,"end":23.664999},{"sentences":[{"text":"For accounts 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morning.","start":41.42,"end":60.38,"sentiment":"neutral","sentiment_score":0.058277062657806605},{"text":"Collins.","start":60.38,"end":60.7,"sentiment":"neutral","sentiment_score":0.08746522665023804},{"text":"This is Ray.","start":60.7,"end":61.02,"sentiment":"neutral","sentiment_score":0.08211062600215276},{"text":"Heidi speaking.","start":61.02,"end":61.84,"sentiment":"neutral","sentiment_score":0.04743331857025623}],"sentiment":"neutral","sentiment_score":0.06354382038116455,"channel":1,"num_words":15,"start":41.42,"end":61.84},{"sentences":[{"text":"Yeah.","start":62.85,"end":63.17,"sentiment":"neutral","sentiment_score":0.08310317993164062},{"text":"Good morning.","start":63.17,"end":63.829998,"sentiment":"neutral","sentiment_score":0.16016852855682373},{"text":"May I speak with Edmund?","start":63.89,"end":65.11,"sentiment":"neutral","sentiment_score":0.05995003655552864}],"sentiment":"neutral","sentiment_score":0.08789880247786641,"channel":0,"num_words":8,"start":62.85,"end":65.11},{"sentences":[{"text":"Evan?","start":65.9,"end":66.22,"sentiment":"neutral","sentiment_score":0.024376291781663895},{"text":"Yep.","start":66.22,"end":66.54,"sentiment":"neutral","sentiment_score":0.06304237246513367},{"text":"Just one moment.","start":66.54,"end":67.020004,"sentiment":"neutral","sentiment_score":0.07765919094284375},{"text":"I'll try and put you through.","start":67.020004,"end":68.24,"sentiment":"neutral","sentiment_score":0.1350540816783905}],"sentiment":"neutral","sentiment_score":0.10279279337687926,"channel":1,"num_words":11,"start":65.9,"end":68.24},{"sentences":[{"text":"Thank 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touched base with you, it was September of last year.","start":106.939995,"end":113.92,"sentiment":"neutral","sentiment_score":0.12117886543273926}],"sentiment":"neutral","sentiment_score":0.14435269490436273,"channel":0,"num_words":27,"start":104.895,"end":113.92},{"sentences":[{"text":"Yeah.","start":114.240005,"end":114.740005,"sentiment":"neutral","sentiment_score":0.05746967718005181}],"sentiment":"neutral","sentiment_score":0.05746967718005181,"channel":1,"num_words":1,"start":114.240005,"end":114.740005},{"sentences":[{"text":"And during that time, I was trying to arrange a meeting with you together with my 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They arrange an introductory meeting with Edwin to give him an idea of their services and provide help with Microsoft Right. The meeting is on July 29th at 1:10 PM. The representative will send a calendar invite and provide Edwin with the information to attend the meeting."},"intents":{"segments":[{"text":"May I speak with Edmund? Evan?","start_word":89,"end_word":94,"intents":[{"intent":"Schedule appointment with edwin","confidence_score":0.002154599}]},{"text":"can you send some of your, like, your company information and things with the invite so I can, have a look before we talk. Yeah? Mhmm. Yeah.","start_word":605,"end_word":631,"intents":[{"intent":"Provide company information","confidence_score":0.015189541}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.4136817455291748},{"text":"If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. If you want to hear these options Good morning. Collins. This is Ray. Heidi speaking. Yeah. Good morning. May I speak with Edmund? Evan? Yep. Just one moment. I'll try and put you through. Thank you. Hammond speaking. Yeah. Good morning. Edwin, it's Ronald from Cloud Solution IT. Yeah. How are you doing today? Good.","start_word":16,"end_word":125,"sentiment":"neutral","sentiment_score":0.1024290770292282},{"text":"Thanks.","start_word":126,"end_word":126,"sentiment":"positive","sentiment_score":0.3693255782127381},{"text":"Alright. Okay.","start_word":127,"end_word":128,"sentiment":"neutral","sentiment_score":0.26738911867141724},{"text":"Wonderful.","start_word":129,"end_word":129,"sentiment":"positive","sentiment_score":0.43763411045074463},{"text":"Edwin, I hope you still remember the company because the last time that we touched base with you, it was September of last year. Yeah. And during that time, I was trying to arrange a meeting with you together with my CTO, Yeah. mister Bajit Singh, to introduce our company and Uh-huh. our Right. services. Uh-huh. Name of the company Mhmm. again, Edmund, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft Right. trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Yeah. Managed three sixty five, Power BI, and many more. And the reason for my call today, Edwin, same same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. Right. And if you can remember the last time that I talked to you, ask for the callback again after five to six months. And we're hoping that you have an available time this coming week, maybe on the last week of this month. Right. Yes, sir. Last week of Yep. this month. So you guys provide, like, help desk and things like that? I'm sorry. Come again, Is sir. it you you guys help provide things like help desk, security, and things like that? Yep. Yes, Okay. sir. We we Yeah. are. So we've got we've got someone looking outside, as you know. Yeah. Yeah. Don't mind talking to, you know Yeah. Actually, yeah. that is the I main say goal of the meeting is just to give you an idea regarding our services. right. Just in case you have any upcoming requirements, Yeah. Yeah. we want to make sure the name of our company would go on your list. Right. Okay. Yeah. I I've got the is it last week of Last week of this month or or, like, any any days you can come up with? The twenty ninth, sir. That would be Wednesday. Wednesday, twenty ninth. Yeah. On my arrival. Yep. Yeah. Would you like to do it in the In the morning she's would available be good. Yeah. Anything 11AM? yeah. Yeah.","start_word":130,"end_word":488,"sentiment":"neutral","sentiment_score":0.04216465660082928},{"text":"It'd be perfect.","start_word":489,"end_word":491,"sentiment":"positive","sentiment_score":0.4471163153648377},{"text":"Alright. Okay. So, sir, what I'll be doing, I'll be sending a calendar invite. Again, Yep. the meeting date, sir, that would be on the July 29 at 11AM. Okay. But still, I'll be ringing sorry. I'll send you an email, sir, Yeah. if you say any changes. And, Okay. sir, the email address, sir, kindly correct me if I'm wrong. That would be edmund_nang@coms.com. Yep. Correct. A u. Alright. I got it, sir. Alright. I'll be sending the invite right Okay. away, and I'll be talking to you again on the Alright. twenty ninth, sir. Alright. Thank you. Thank you, Edwin. Alright. Enjoy your day, Yeah. sir. In Thank the meantime, you. can you send some of your, like, your company information and things with the invite so I can, have a look before we talk. Yeah? Mhmm. Yeah. Yeah. I'll be putting the website, sir, just to give Okay. you Yeah. the It'd the be great. the information Yeah. 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