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Carmen. This is Jenna Phoning from Oakview Financial. How are you? I'm well. Thank you.\n\nI just need to let you know that our calls are recorded for coaching and quality purposes. Is that okay? Beautiful. And, Carmen, can I just get you to confirm your client password, please? Oh, fantastic.\n\nThank you. I'm just following up on our review last week. You were going to be able to confirm your income. Have you been able to have a look at that? Sorry.\n\nMy mistake. I had it set for this Friday. My apologies. Friday, the eleventh. Alright.\n\nBeautiful. I'll make a note of that, and I won't bother you. Enjoy the rest of your holidays. Thank you. 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This is Jenna Phoning from Oakview Financial. How are you?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: I'm well. Thank you. I just need to let you know that our calls are recorded for coaching and quality purposes. Is that okay?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Beautiful. And, Carmen, can I just get you to confirm your client password, please?\n\nChannel 1: Scruffy.\n\nChannel 0: Oh, fantastic. Thank you. I'm just following up on our review last week. You were going to be able to confirm your income. Have you been able to have a look at that?\n\nChannel 1: No. I wouldn't be able to do that until Friday next week because I'm on holidays at the moment.\n\nChannel 0: Sorry. My mistake. I had it set for this\n\nChannel 1: It's\n\nChannel 0: Friday.\n\nChannel 1: what yeah. No.\n\nChannel 0: My\n\nChannel 1: So\n\nChannel 0: apologies.\n\nChannel 1: Friday the eleventh. Yeah.\n\nChannel 0: Friday, the eleventh. 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the eleventh.","start":43.64,"end":44.699997,"sentiment":"neutral","sentiment_score":-0.014931106629470984},{"text":"Yeah.","start":44.955,"end":45.455,"sentiment":"neutral","sentiment_score":0.005380033049732447}],"sentiment":"neutral","sentiment_score":-0.009853321709670126,"channel":1,"num_words":4,"start":43.64,"end":45.455},{"sentences":[{"text":"Friday, the 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The representative apologizes for their previous misunderstanding and sets up a call for Friday the eleventh. The call ends with pleasantries and wishes for the holidays."},"intents":{"segments":[{"text":"I just need to let you know that our calls are recorded for coaching and quality purposes. Is that okay? Yeah.","start_word":27,"end_word":47,"intents":[{"intent":"Confirm call recording","confidence_score":0.14155659}]}]},"sentiments":{"segments":[{"text":"Can I help you? Hi, Carmen. This is Jenna Phoning from Oakview Financial. How are you?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.12488646805286407},{"text":"I'm good. Thank you.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.5420427322387695},{"text":"How are you?","start_word":20,"end_word":22,"sentiment":"neutral","sentiment_score":0.329281747341156},{"text":"I'm well. Thank you.","start_word":23,"end_word":26,"sentiment":"positive","sentiment_score":0.3942095637321472},{"text":"I just need to let you know that our calls are recorded for coaching and quality purposes. Is that okay? Yeah. That's fine.","start_word":27,"end_word":49,"sentiment":"neutral","sentiment_score":0.11791089922189713},{"text":"Beautiful.","start_word":50,"end_word":50,"sentiment":"positive","sentiment_score":0.4991832971572876},{"text":"And, Carmen, can I just get you to confirm your client password, please? Scruffy.","start_word":51,"end_word":64,"sentiment":"neutral","sentiment_score":0.10027626901865004},{"text":"Oh, fantastic. Thank you.","start_word":65,"end_word":68,"sentiment":"positive","sentiment_score":0.4844032824039459},{"text":"I'm just following up on our review last week. You were going to be able to confirm your income. Have you been able to have a look at that? No. I wouldn't be able to do that until Friday next week because I'm on holidays at the moment. Sorry. My mistake. I had it set for this It's Friday. what yeah. No. My So apologies. Friday the eleventh. Yeah. Friday, the eleventh. Alright. Yep.","start_word":69,"end_word":142,"sentiment":"neutral","sentiment_score":-0.0020502961706370115},{"text":"Beautiful.","start_word":143,"end_word":143,"sentiment":"positive","sentiment_score":0.41417568922042847},{"text":"I'll make a note of that, and I won't bother you.","start_word":144,"end_word":154,"sentiment":"neutral","sentiment_score":0.30365675687789917},{"text":"Enjoy the rest of your holidays. Oh, thank you. You have a good day too. Thank you.","start_word":155,"end_word":171,"sentiment":"positive","sentiment_score":0.40571677684783936},{"text":"Bye. Bye. Bye.","start_word":172,"end_word":174,"sentiment":"neutral","sentiment_score":0.12320016324520112}],"average":{"sentiment":"neutral","sentiment_score":0.1434698565741897}}}}