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K.\n\nNo worries.","paragraphs":[{"sentences":[{"text":"I am calling I'm thinking about connecting, and I'm a one person, and I'm trying to see what's your best what's your best option.","start":4.56,"end":14.74,"sentiment":"neutral","sentiment_score":0.012071688181701271},{"text":"Gasar, g a f a r.","start":24.814999,"end":26.755,"sentiment":"neutral","sentiment_score":0.032331928300360836},{"text":"Yeah.","start":30.22,"end":30.72,"sentiment":"neutral","sentiment_score":0.02037809044122696},{"text":"G a s a r g a s a r.","start":31.1,"end":34.48,"sentiment":"neutral","sentiment_score":0.015439925715327263},{"text":"K.","start":36.14,"end":36.64,"sentiment":"neutral","sentiment_score":0.11698667705059052}],"sentiment":"neutral","sentiment_score":0.01846371692400204,"num_words":42,"start":4.56,"end":36.64},{"sentences":[{"text":"No worries.","start":36.94,"end":37.6,"sentiment":"neutral","sentiment_score":0.1122724898159504}],"sentiment":"neutral","sentiment_score":0.1122724898159504,"num_words":2,"start":36.94,"end":37.6}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: I am calling I'm thinking about connecting, and I'm a one person, and I'm trying to see what's your best what's your best option.\n\nChannel 0: Oh, sure. Thank you so much for your call. May I have your first name? In that way, I could endorse you to one of our rep to further assist you.\n\nChannel 1: Gasar, g a f a r.\n\nChannel 0: Gassa?\n\nChannel 1: Yeah. G\n\nChannel 0: Okay.\n\nChannel 1: a\n\nChannel 0: What\n\nChannel 1: s a r g a s a r.\n\nChannel 0: okay. Thank you.\n\nChannel 1: K.\n\nChannel 0: Nice\n\nChannel 1: No\n\nChannel 0: name.\n\nChannel 1: worries.\n\nChannel 0: Just be on the line. Let me connect the call. Okay?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.3097859025001526},{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.4776948094367981},{"text":"This is Airtel accounts.","start":1.12,"end":2.32,"sentiment":"positive","sentiment_score":0.3902747333049774},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"positive","sentiment_score":0.41093896826108295}],"sentiment":"positive","sentiment_score":0.4070698664738582,"channel":0,"num_words":13,"start":0.16,"end":3.62},{"sentences":[{"text":"I am calling I'm thinking about connecting, and I'm a one person, and I'm trying to see what's your best what's your best option.","start":4.56,"end":14.74,"sentiment":"neutral","sentiment_score":0.012071688181701271}],"sentiment":"neutral","sentiment_score":0.012071688181701271,"channel":1,"num_words":24,"start":4.56,"end":14.74},{"sentences":[{"text":"Oh, sure.","start":16.164999,"end":16.885,"sentiment":"neutral","sentiment_score":0.2988654673099518},{"text":"Thank you so much for your call.","start":16.885,"end":18.564999,"sentiment":"positive","sentiment_score":0.7177846942629132},{"text":"May I have your first name?","start":18.564999,"end":19.765,"sentiment":"neutral","sentiment_score":0.24429703255494437},{"text":"In that way, I could endorse you to one of our rep to further assist you.","start":19.765,"end":23.705,"sentiment":"neutral","sentiment_score":0.22662778850644827}],"sentiment":"positive","sentiment_score":0.3456145356739721,"channel":0,"num_words":31,"start":16.164999,"end":23.705},{"sentences":[{"text":"Gasar, g a f a r.","start":24.814999,"end":26.755,"sentiment":"neutral","sentiment_score":0.032331928300360836}],"sentiment":"neutral","sentiment_score":0.032331928300360836,"channel":1,"num_words":6,"start":24.814999,"end":26.755},{"sentences":[{"text":"Gassa?","start":28.884998,"end":29.384998,"sentiment":"neutral","sentiment_score":0.02162684127688408}],"sentiment":"neutral","sentiment_score":0.02162684127688408,"channel":0,"num_words":1,"start":28.884998,"end":29.384998},{"sentences":[{"text":"Yeah.","start":30.22,"end":30.72,"sentiment":"neutral","sentiment_score":0.02037809044122696},{"text":"G","start":31.1,"end":31.42,"sentiment":"neutral","sentiment_score":0.011220622807741163}],"sentiment":"neutral","sentiment_score":0.015799356624484062,"channel":1,"num_words":2,"start":30.22,"end":31.42},{"sentences":[{"text":"Okay.","start":31.310001,"end":31.79,"sentiment":"neutral","sentiment_score":0.01849332824349403}],"sentiment":"neutral","sentiment_score":0.01849332824349403,"channel":0,"num_words":1,"start":31.310001,"end":31.79},{"sentences":[{"text":"a","start":31.42,"end":31.92,"sentiment":"neutral","sentiment_score":0.004254071973264217}],"sentiment":"neutral","sentiment_score":0.004254071973264217,"channel":1,"num_words":1,"start":31.42,"end":31.92},{"sentences":[{"text":"What","start":31.79,"end":32.29,"sentiment":"neutral","sentiment_score":0.0028015905991196632}],"sentiment":"neutral","sentiment_score":0.0028015905991196632,"channel":0,"num_words":1,"start":31.79,"end":32.29},{"sentences":[{"text":"s a r g a s a r.","start":31.98,"end":34.48,"sentiment":"neutral","sentiment_score":0.017365570296533406}],"sentiment":"neutral","sentiment_score":0.017365570296533406,"channel":1,"num_words":8,"start":31.98,"end":34.48},{"sentences":[{"text":"okay.","start":35.31,"end":35.79,"sentiment":"neutral","sentiment_score":0.14259395003318787},{"text":"Thank you.","start":35.79,"end":36.53,"sentiment":"positive","sentiment_score":0.3677795082330704}],"sentiment":"neutral","sentiment_score":0.2927176554997762,"channel":0,"num_words":3,"start":35.31,"end":36.53},{"sentences":[{"text":"K.","start":36.14,"end":36.64,"sentiment":"neutral","sentiment_score":0.11698667705059052}],"sentiment":"neutral","sentiment_score":0.11698667705059052,"channel":1,"num_words":1,"start":36.14,"end":36.64},{"sentences":[{"text":"Nice","start":36.75,"end":37.07,"sentiment":"neutral","sentiment_score":0.23363877832889557}],"sentiment":"neutral","sentiment_score":0.23363877832889557,"channel":0,"num_words":1,"start":36.75,"end":37.07},{"sentences":[{"text":"No","start":36.94,"end":37.1,"sentiment":"neutral","sentiment_score":0.15282690525054932}],"sentiment":"neutral","sentiment_score":0.15282690525054932,"channel":1,"num_words":1,"start":36.94,"end":37.1},{"sentences":[{"text":"name.","start":37.07,"end":37.47,"sentiment":"neutral","sentiment_score":0.05049612373113632}],"sentiment":"neutral","sentiment_score":0.05049612373113632,"channel":0,"num_words":1,"start":37.07,"end":37.47},{"sentences":[{"text":"worries.","start":37.1,"end":37.6,"sentiment":"neutral","sentiment_score":0.07171807438135147}],"sentiment":"neutral","sentiment_score":0.07171807438135147,"channel":1,"num_words":1,"start":37.1,"end":37.6},{"sentences":[{"text":"Just be on the line.","start":37.47,"end":38.510002,"sentiment":"neutral","sentiment_score":0.07816916778683662},{"text":"Let me connect the call.","start":38.510002,"end":39.71,"sentiment":"neutral","sentiment_score":0.11001198440790176},{"text":"Okay?","start":39.71,"end":40.21,"sentiment":"neutral","sentiment_score":0.04287711903452873}],"sentiment":"neutral","sentiment_score":0.08943480727347461,"channel":0,"num_words":11,"start":37.47,"end":40.21}]},"summary":{"result":"success","short":"The customer calls Airtel accounts and asks about connecting options. The agent asks for the customer's name and offers to connect them to a representative for further assistance. The customer provides their name and is transferred to the representative."},"intents":{"segments":[{"text":"I am calling I'm thinking about connecting, and I'm a one person, and I'm trying to see what's your best what's your best option. Oh, sure.","start_word":13,"end_word":38,"intents":[{"intent":"Connect","confidence_score":0.60275555}]},{"text":"May I have your first name?","start_word":46,"end_word":51,"intents":[{"intent":"Confirm name","confidence_score":0.005150726}]},{"text":"Nice No name. worries. Just be on the line. Let me connect the call. Okay?","start_word":92,"end_word":106,"intents":[{"intent":"End call","confidence_score":0.6318034}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3097859025001526},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.409706711769104},{"text":"I am calling I'm thinking about connecting, and I'm a one person, and I'm trying to see what's your best what's your best option. Oh, sure.","start_word":13,"end_word":38,"sentiment":"neutral","sentiment_score":0.0395059809088707},{"text":"Thank you so much for your call.","start_word":39,"end_word":45,"sentiment":"positive","sentiment_score":0.7172212600708008},{"text":"May I have your first name? In that way, I could endorse you to one of our rep to further assist you. Gasar, g a f a r. Gassa? Yeah. G Okay. a What s a r g a s a r. okay.","start_word":46,"end_word":88,"sentiment":"neutral","sentiment_score":0.09996522963047028},{"text":"Thank you.","start_word":89,"end_word":90,"sentiment":"positive","sentiment_score":0.36010199785232544},{"text":"K. Nice No name. worries. Just be on the line. Let me connect the call. Okay?","start_word":91,"end_word":106,"sentiment":"neutral","sentiment_score":0.09844690561294556}],"average":{"sentiment":"neutral","sentiment_score":0.1522429764636455}}}}