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You have reached the message bank of Talia O'Toole. Sorry that I can't come to the phone right now. But if you leave your name and number, I will get back to you as soon as I can. Thank you.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.03843062371015549},{"text":"You have reached the message bank of Talia O'Toole.","start":2.6399999,"end":5.46,"sentiment":"neutral","sentiment_score":0.03495430449644724},{"text":"Sorry that I can't come to the phone right now.","start":5.6,"end":7.6,"sentiment":"neutral","sentiment_score":-0.19079603850841523},{"text":"But if you leave your name and number, I will get back to you as soon as I can.","start":7.6,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.06876767093413755},{"text":"Thank you.","start":11.5199995,"end":12.255,"sentiment":"positive","sentiment_score":0.3336687386035919}],"sentiment":"neutral","sentiment_score":0.010219078147556725,"num_words":41,"start":2.32,"end":12.255},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":12.495,"end":14.995,"sentiment":"neutral","sentiment_score":0.017146397847682238},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":15.055,"end":18.915,"sentiment":"neutral","sentiment_score":-0.004808831525345643}],"sentiment":"neutral","sentiment_score":0.0028277699957075324,"num_words":23,"start":12.495,"end":18.915}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You have\n\nChannel 0: Hello?\n\nChannel 1: reached the message bank of Talia O'Toole. Sorry that I can't come to the phone right now. But if you leave your name and number, I will get back to you as soon as I can. Thank you. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hello, Talia. My name is Mary, and I'm calling from Airtel. I'm just freaking out as we noticed that your service has been offline. So I wanted to check-in and make sure everything is okay with your connection. If you received this message and need further assistance with your Internet, please don't hesitate to call us.\n\nYou can call me back at 0391218113. Again, that's 039121811. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.03843062371015549},{"text":"You have","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.026236047968268394}],"sentiment":"neutral","sentiment_score":0.030300906548897426,"channel":1,"num_words":3,"start":2.32,"end":3.04},{"sentences":[{"text":"Hello?","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.02809704467654228}],"sentiment":"neutral","sentiment_score":0.02809704467654228,"channel":0,"num_words":1,"start":2.96,"end":3.46},{"sentences":[{"text":"reached the message bank of Talia O'Toole.","start":3.04,"end":5.46,"sentiment":"neutral","sentiment_score":0.037445234933069775},{"text":"Sorry that I can't come to the phone right now.","start":5.6,"end":7.6,"sentiment":"neutral","sentiment_score":-0.19079603850841523},{"text":"But if you leave your name and number, I will get back to you as soon as I can.","start":7.6,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.06876767093413755},{"text":"Thank you.","start":11.5199995,"end":12.255,"sentiment":"positive","sentiment_score":0.3336687386035919},{"text":"Please leave a detailed message after the tone.","start":12.495,"end":14.995,"sentiment":"neutral","sentiment_score":0.017146397847682238}],"sentiment":"neutral","sentiment_score":0.010114144938795464,"channel":1,"num_words":46,"start":3.04,"end":14.995},{"sentences":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start":15.055,"end":18.915,"sentiment":"neutral","sentiment_score":-0.004808831525345643}],"sentiment":"neutral","sentiment_score":-0.004808831525345643,"channel":1,"num_words":15,"start":15.055,"end":18.915},{"sentences":[{"text":"Hello, Talia.","start":20.425,"end":21.385,"sentiment":"neutral","sentiment_score":0.03703601658344269},{"text":"My name is Mary, and I'm calling from Airtel.","start":21.385,"end":23.965,"sentiment":"neutral","sentiment_score":0.05227105816205343},{"text":"I'm just freaking out as we noticed that your service has been offline.","start":24.105,"end":27.885,"sentiment":"neutral","sentiment_score":-0.2990130346554976},{"text":"So I wanted to check-in and make sure everything is okay with your connection.","start":28.36,"end":32.22,"sentiment":"neutral","sentiment_score":-0.02863210512857352},{"text":"If you received this message and need further assistance with your Internet, please don't hesitate to call us.","start":32.760002,"end":39.1,"sentiment":"neutral","sentiment_score":-0.015588181093335152}],"sentiment":"neutral","sentiment_score":-0.07185883259600294,"channel":0,"num_words":56,"start":20.425,"end":39.1},{"sentences":[{"text":"You can call me back at 0391218113.","start":39.32,"end":44.895,"sentiment":"neutral","sentiment_score":0.07419877712215696},{"text":"Again, that's 039121811.","start":45.115,"end":49.695,"sentiment":"neutral","sentiment_score":0.10724280029535294},{"text":"Thank you, and have a great day.","start":49.755,"end":51.195,"sentiment":"positive","sentiment_score":0.6090376802853176},{"text":"Goodbye for now.","start":51.195,"end":52.255,"sentiment":"neutral","sentiment_score":0.0896129384636879}],"sentiment":"neutral","sentiment_score":0.2686611209064722,"channel":0,"num_words":20,"start":39.32,"end":52.255}]},"summary":{"result":"success","short":"A representative from Airtel named Mary calls Talia O'Toole to check if her internet connection has been restored after her service was offline. Mary leaves a message for Talia to call back if she needs further assistance with her Internet connection."},"intents":{"segments":[{"text":"Hello, Talia. My name is Mary, and I'm calling from Airtel. I'm just freaking out as we noticed that your service has been offline. So I wanted to check-in and make sure everything is okay with your connection.","start_word":65,"end_word":102,"intents":[{"intent":"Check connection status","confidence_score":0.0026034324}]},{"text":"You can call me back at 0391218113.","start_word":121,"end_word":127,"intents":[{"intent":"Call back","confidence_score":0.05618734}]}]},"sentiments":{"segments":[{"text":"Hi. You have Hello? reached the message bank of Talia O'Toole. Sorry that I can't come to the phone right now. But if you leave your name and number, I will get back to you as soon as I can. Thank you. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hello, Talia. My name is Mary, and I'm calling from Airtel. I'm just freaking out as we noticed that your service has been offline. So I wanted to check-in and make sure everything is okay with your connection. If you received this message and need further assistance with your Internet, please don't hesitate to call us. You can call me back at 0391218113.","start_word":0,"end_word":127,"sentiment":"neutral","sentiment_score":-0.01984688825905323},{"text":"Again, that's 039121811. Thank you, and have a great day.","start_word":128,"end_word":137,"sentiment":"positive","sentiment_score":0.3632635772228241},{"text":"Goodbye for now.","start_word":138,"end_word":140,"sentiment":"neutral","sentiment_score":0.10248969495296478}],"average":{"sentiment":"neutral","sentiment_score":0.022773561138792087}}}}