{"metadata":{"transaction_key":"deprecated","request_id":"019ed8ee-f840-7d11-9c69-2c64aea89ec1","sha256":"531e655267267d7f4f50911b6ceba31723b86dd2f51fc1d10a5c0cead9b8e785","created":"2026-06-18T04:13:21.489Z","duration":21.095938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":73,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":82},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached the voice mail of Greg Frampton from Burbank. I'm unable to take your call at the moment, so please leave me a message including your name and a contact phone number, and I'll return your call as soon as I can. Thank you. Record your message at the tone. Press any key or stop talking to end the recording.","confidence":0.9995117,"words":[{"word":"hi","start":3.04,"end":3.36,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.0015844255685806274},{"word":"you've","start":3.36,"end":3.6,"confidence":0.9921875,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.02494647167623043},{"word":"reached","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.028721299022436145},{"word":"the","start":3.84,"end":3.9199998,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029224617406725883},{"word":"voice","start":3.9199998,"end":4.08,"confidence":0.96533203,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.041533131152391434},{"word":"mail","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.05229223519563675},{"word":"of","start":4.3199997,"end":4.48,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04429466649889946},{"word":"greg","start":4.48,"end":4.72,"confidence":0.9760742,"punctuated_word":"Greg","sentiment":"neutral","sentiment_score":-0.015830807387828827},{"word":"frampton","start":4.72,"end":5.12,"confidence":0.9519043,"punctuated_word":"Frampton","sentiment":"neutral","sentiment_score":-0.028952397406101227},{"word":"from","start":5.12,"end":5.2799997,"confidence":0.86328125,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.027761679142713547},{"word":"burbank","start":5.2799997,"end":5.7799997,"confidence":0.75179034,"punctuated_word":"Burbank.","sentiment":"neutral","sentiment_score":-0.027217939496040344},{"word":"i'm","start":6.0,"end":6.16,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.45239871740341187},{"word":"unable","start":6.16,"end":6.48,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.563414454460144},{"word":"to","start":6.48,"end":6.56,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5619894862174988},{"word":"take","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6406324505805969},{"word":"your","start":6.72,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6162306666374207},{"word":"call","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6289697289466858},{"word":"at","start":7.04,"end":7.12,"confidence":0.99121094,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5230737328529358},{"word":"the","start":7.12,"end":7.2,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5232805609703064},{"word":"moment","start":7.2,"end":7.52,"confidence":0.80908203,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.4351395070552826},{"word":"so","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.32028791308403015},{"word":"please","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3498336970806122},{"word":"leave","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2771074175834656},{"word":"me","start":8.08,"end":8.16,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.24898940324783325},{"word":"a","start":8.16,"end":8.24,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25500017404556274},{"word":"message","start":8.24,"end":8.639999,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2918092608451843},{"word":"including","start":8.639999,"end":8.96,"confidence":0.5810547,"punctuated_word":"including","sentiment":"neutral","sentiment_score":-0.2137491405010223},{"word":"your","start":8.96,"end":9.12,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.26411181688308716},{"word":"name","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.29040810465812683},{"word":"and","start":9.36,"end":9.44,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2588082253932953},{"word":"a","start":9.44,"end":9.5199995,"confidence":0.90234375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.336627721786499},{"word":"contact","start":9.5199995,"end":9.92,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.28141841292381287},{"word":"phone","start":9.92,"end":10.08,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.20325714349746704},{"word":"number","start":10.08,"end":10.48,"confidence":0.97680664,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.2443714141845703},{"word":"and","start":10.48,"end":10.719999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18936726450920105},{"word":"i'll","start":10.719999,"end":10.88,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2313327193260193},{"word":"return","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"return","sentiment":"negative","sentiment_score":-0.3705020844936371},{"word":"your","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.386311948299408},{"word":"call","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.28806471824645996},{"word":"as","start":11.5199995,"end":11.679999,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2106119394302368},{"word":"soon","start":11.679999,"end":11.84,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.26757511496543884},{"word":"as","start":11.84,"end":12.0,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.21694527566432953},{"word":"i","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20548273622989657},{"word":"can","start":12.16,"end":12.350938,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.27843689918518066},{"word":"thank","start":12.430938,"end":12.590938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3139609098434448},{"word":"you","start":12.590938,"end":13.090938,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2526751160621643},{"word":"record","start":14.030938,"end":14.350938,"confidence":1.0,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.13495101034641266},{"word":"your","start":14.350938,"end":14.590938,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0894872322678566},{"word":"message","start":14.590938,"end":14.990938,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.08891180157661438},{"word":"at","start":14.990938,"end":15.150938,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1065651923418045},{"word":"the","start":15.150938,"end":15.230938,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09657518565654756},{"word":"tone","start":15.230938,"end":15.730938,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.08810356259346008},{"word":"press","start":15.790937,"end":16.110937,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.11861220747232436},{"word":"any","start":16.110937,"end":16.350937,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.07860217988491058},{"word":"key","start":16.350937,"end":16.670937,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.08201517164707184},{"word":"or","start":16.670937,"end":16.990938,"confidence":0.9003906,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1321057230234146},{"word":"stop","start":16.990938,"end":17.230938,"confidence":1.0,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.15438063442707062},{"word":"talking","start":17.230938,"end":17.630938,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.13327515125274658},{"word":"to","start":17.630938,"end":17.790937,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15949659049510956},{"word":"end","start":17.790937,"end":17.950937,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.13590259850025177},{"word":"the","start":17.950937,"end":18.190937,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11293208599090576},{"word":"recording","start":18.190937,"end":18.690937,"confidence":1.0,"punctuated_word":"recording.","sentiment":"neutral","sentiment_score":-0.116468146443367}],"paragraphs":{"transcript":"\nHi. You've reached the voice mail of Greg Frampton from Burbank. I'm unable to take your call at the moment, so please leave me a message including your name and a contact phone number, and I'll return your call as soon as I can. Thank you. Record your message at the tone.\n\nPress any key or stop talking to end the recording.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":-0.0015844255685806274},{"text":"You've reached the voice mail of Greg Frampton from Burbank.","start":3.36,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.032077524438500406},{"text":"I'm unable to take your call at the moment, so please leave me a message including your name and a contact phone number, and I'll return your call as soon as I can.","start":6.0,"end":12.350938,"sentiment":"negative","sentiment_score":-0.3462284803390503},{"text":"Thank you.","start":12.430938,"end":13.090938,"sentiment":"neutral","sentiment_score":0.28331801295280457},{"text":"Record your message at the tone.","start":14.030938,"end":15.730938,"sentiment":"neutral","sentiment_score":-0.1007656641304493}],"sentiment":"neutral","sentiment_score":-0.22665110538498714,"num_words":52,"start":3.04,"end":15.730938},{"sentences":[{"text":"Press any key or stop talking to end the recording.","start":15.790937,"end":18.690937,"sentiment":"neutral","sentiment_score":-0.12237904891371727}],"sentiment":"neutral","sentiment_score":-0.12237904891371727,"num_words":10,"start":15.790937,"end":18.690937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached the voice mail of Greg Frampton from Burbank. I'm unable to take your call at the moment, so please leave me a message including your name and a contact phone number, and I'll return your call as soon as I can. Thank you. Record your message at the tone.\n\nPress any key or stop talking to end the recording.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":-0.0015844255685806274},{"text":"You've reached the voice mail of Greg Frampton from Burbank.","start":3.36,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.032077524438500406},{"text":"I'm unable to take your call at the moment, so please leave me a message including your name and a contact phone number, and I'll return your call as soon as I can.","start":6.0,"end":12.350938,"sentiment":"negative","sentiment_score":-0.3462284803390503},{"text":"Thank you.","start":12.430938,"end":13.090938,"sentiment":"neutral","sentiment_score":0.28331801295280457},{"text":"Record your message at the tone.","start":14.030938,"end":15.730938,"sentiment":"neutral","sentiment_score":-0.1007656641304493}],"sentiment":"neutral","sentiment_score":-0.22665110538498714,"channel":1,"num_words":52,"start":3.04,"end":15.730938},{"sentences":[{"text":"Press any key or stop talking to end the recording.","start":15.790937,"end":18.690937,"sentiment":"neutral","sentiment_score":-0.12237904891371727}],"sentiment":"neutral","sentiment_score":-0.12237904891371727,"channel":1,"num_words":10,"start":15.790937,"end":18.690937}]},"summary":{"result":"success","short":"The customer calls Greg Frampton from Burbank, but he is unable to take the call. The customer is instructed to leave a message with their name and contact phone number, and Greg Frampton will return their call as soon as possible. The customer is also given the option to leave a message by pressing any key or to end the recording."},"intents":{"segments":[{"text":"Record your message at the tone. Press any key or stop talking to end the recording.","start_word":46,"end_word":61,"intents":[{"intent":"Leave message","confidence_score":0.65903705}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached the voice mail of Greg Frampton from Burbank.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":-0.02700987085700035},{"text":"I'm unable to take your call at the moment, so please leave me a message including your name and a contact phone number, and I'll return your call as soon as I can.","start_word":11,"end_word":43,"sentiment":"negative","sentiment_score":-0.34665098786354065},{"text":"Thank you. Record your message at the tone. Press any key or stop talking to end the recording.","start_word":44,"end_word":61,"sentiment":"neutral","sentiment_score":-0.06278268247842789}],"average":{"sentiment":"neutral","sentiment_score":-0.2037878734309499}}}}