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Is it okay do you have a time to speak, or am I speaking to the right person? Okay. Oh, okay. What's the question? Yeah. So at the moment, the the the system that we're on, it's everyone basically uses the same IP. And I asked Work by Amber to ask you guys whether or not it's possible to get our own dedicated IP. And their response was, it's possible, and that was about it. And so I was hoping to speak to someone about, like, what what that actually means because we I need we run a VPN. We use a firewall, and their current system doesn't works in a way that I have to have a VPN sorry, a firewall, a VPN on either end of the system. So one actually at my house, people have to log in to my home and then go to log in to the business. And so if I turn to a a specific sorry. Our own dedicated IP, I don't have to do that. And so that's the goal, I guess. And I'm just wondering how easy it is and whether or not we can just like, I can just get them to do it. Yeah. Okay. No worries. Okay. No. I'll give you I'll give you a callback. Easy. Okay. This is still the best number. Yeah. Okay. Easy. No worries. Thank you so much. Cheers. 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My name is Alex. I work out of Work by Amber. I know that you guys moved to you you you support them, and they request they said that I should call you about something that we've been discussing. Is it okay do you have a time to speak, or am I speaking to the right person?\n\nOkay. Oh, okay. What's the question? Yeah. So at the moment, the the the system that we're on, it's everyone basically uses the same IP.\n\nAnd I asked Work by Amber to ask you guys whether or not it's possible to get our own dedicated IP. And their response was, it's possible, and that was about it. And so I was hoping to speak to someone about, like, what what that actually means because we I need we run a VPN. We use a firewall, and their current system doesn't works in a way that I have to have a VPN sorry, a firewall, a VPN on either end of the system. So one actually at my house, people have to log in to my home and then go to log in to the business.\n\nAnd so if I turn to a a specific sorry. Our own dedicated IP, I don't have to do that. And so that's the goal, I guess. And I'm just wondering how easy it is and whether or not we can just like, I can just get them to do it. Yeah.\n\nOkay. No worries. Okay. No. I'll give you I'll give you a callback.\n\nEasy. Okay. This is still the best number. Yeah. Okay.\n\nEasy. No worries. Thank you so much. Cheers. 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For business support, press 1. For Apple sale and service support, including Apple warranty and appointments, press 2. For all new business and partnership inquiries, press 3. For PC sales service and support, press 4. For accounts in For all phones who have summoned Internet support, press 1. For business technical support, press 2. Please hold, and a member of our team will be with you shortly. Your call will be recorded for quality assurance and training purposes. To opt out of recording, please press 3. If you would like a callback rather than holding, you can press 2 at any time. Fox IT. Chris speaking. Mhmm. Probably not at this stage. The guy I wanna talk to is off on leave today. What's what's the what's the problem or issue? What yep. Or question. Yeah. Yep. Right. Alright. Yep. That is the same question. Maybe ring back tomorrow. He should be back in tomorrow. He's just on leave today. 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you for calling Netfocus IT. For business support, press 1. For Apple sale and service support, including Apple warranty and appointments, press 2. For all new business and partnership inquiries, press 3. For PC sales service and support, press 4.\n\nFor accounts in For all phones who have summoned Internet support, press 1. For business technical support, press 2. Please hold, and a member of our team will be with you shortly. Your call will be recorded for quality assurance and training purposes. To opt out of recording, please press 3.\n\nIf you would like a callback rather than holding, you can press 2 at any time. Fox IT. Chris speaking. Mhmm. Probably not at this stage.\n\nThe guy I wanna talk to is off on leave today. What's what's the what's the problem or issue? What yep. Or question. Yeah.\n\nYep. Right. Alright. Yep. That is the same question.\n\nMaybe ring back tomorrow. He should be back in tomorrow. He's just on leave today. But, yeah, just call back tomorrow, and I I can put you through to Sam, and he'll be able to tell you what can happen and what can't. Yep.\n\nAlright. Bye. See you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Netfocus IT.","start":0.08,"end":2.26,"sentiment":"positive","sentiment_score":0.5481843998034795},{"text":"For business support, press 1.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":0.22663349211215972},{"text":"For Apple sale and service support, including Apple warranty and appointments, press 2.","start":4.4,"end":9.62,"sentiment":"neutral","sentiment_score":0.1816419311440908},{"text":"For all new business and partnership inquiries, press 3.","start":9.76,"end":13.139999,"sentiment":"neutral","sentiment_score":0.10859986063506868},{"text":"For PC sales service and support, press 4.","start":13.485,"end":16.625,"sentiment":"neutral","sentiment_score":0.051536703016608953}],"sentiment":"neutral","sentiment_score":0.1993490569293499,"num_words":41,"start":0.08,"end":16.625},{"sentences":[{"text":"For accounts in For all phones who have summoned Internet support, press 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can't.","start":178.09,"end":185.39,"sentiment":"neutral","sentiment_score":-0.023740998036893352},{"text":"Yep.","start":189.86499,"end":190.36499,"sentiment":"neutral","sentiment_score":0.21761994063854215}],"sentiment":"neutral","sentiment_score":-0.0047658508939837875,"num_words":44,"start":169.445,"end":190.36499},{"sentences":[{"text":"Alright.","start":194.745,"end":195.065,"sentiment":"neutral","sentiment_score":0.3178454637527466},{"text":"Bye.","start":195.065,"end":195.565,"sentiment":"neutral","sentiment_score":0.29252052307128906},{"text":"See you.","start":196.825,"end":197.385,"sentiment":"positive","sentiment_score":0.35449062287807465},{"text":"Bye.","start":197.385,"end":197.885,"sentiment":"neutral","sentiment_score":-0.081368587911129}],"sentiment":"neutral","sentiment_score":0.24759572893381118,"num_words":5,"start":194.745,"end":197.885}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Netfocus IT. For business support, press 1. For Apple sale and service support, including Apple warranty and appointments, press 2. For all new business and partnership inquiries, press 3. For PC sales service and support, press 4.\n\nFor accounts in For all phones who have summoned Internet support, press 1. For business technical support, press 2. Please hold, and a member of our team will be with you shortly. Your call will be recorded for quality assurance and training purposes. To opt out of recording, please press 3.\n\nIf you would like a callback rather than holding, you can press 2 at any time. Fox IT. Chris speaking.\n\nChannel 0: Hi. My name is Alex. I work out of Work by Amber. I\n\nChannel 1: Mhmm.\n\nChannel 0: know that you guys moved to you you you support them, and they request they said that I should call you about something that we've been discussing. Is it okay do you have a time to speak, or am I speaking to the right person?\n\nChannel 1: Probably not at this stage. The guy I wanna talk to\n\nChannel 0: Okay.\n\nChannel 1: is off on leave today. What's what's the\n\nChannel 0: Oh, okay.\n\nChannel 1: what's the problem or\n\nChannel 0: What's the\n\nChannel 1: issue?\n\nChannel 0: question?\n\nChannel 1: What yep. Or question.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So at the moment, the the the system that we're on, it's\n\nChannel 1: Yep.\n\nChannel 0: everyone basically uses the same IP. And I asked Work by Amber to ask you guys whether or not it's possible to get our own dedicated IP. And their response was, it's possible, and that was about it. And so I was\n\nChannel 1: Right.\n\nChannel 0: hoping to speak to someone about, like, what what that actually means because we I need we run a VPN. We use a firewall, and their current system doesn't works in a way that I have to have a VPN sorry, a firewall, a VPN on either end of the system. So one actually at my house, people have to log in to my home and then go to log in to the business. And so if I turn to a a specific sorry. Our own dedicated IP, I don't have to do that.\n\nAnd so that's the goal, I guess. And I'm just\n\nChannel 1: Alright.\n\nChannel 0: wondering how easy it is and whether or not we can just like, I can just get them to do it.\n\nChannel 1: Yep. That is the same question. Maybe\n\nChannel 0: Yeah.\n\nChannel 1: ring\n\nChannel 0: Okay.\n\nChannel 1: back tomorrow. He should be back in tomorrow.\n\nChannel 0: No\n\nChannel 1: He's\n\nChannel 0: worries.\n\nChannel 1: just on leave today. But, yeah,\n\nChannel 0: Okay.\n\nChannel 1: just\n\nChannel 0: No.\n\nChannel 1: call\n\nChannel 0: I'll\n\nChannel 1: back\n\nChannel 0: give you I'll\n\nChannel 1: tomorrow,\n\nChannel 0: give you\n\nChannel 1: and\n\nChannel 0: a callback.\n\nChannel 1: I I can put you through to Sam, and he'll be able to tell you what can happen and what can't.\n\nChannel 0: Easy. Okay. This is still the best number.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Okay. Easy. No worries. Thank you so much.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Cheers.\n\nChannel 1: See you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Netfocus IT.","start":0.08,"end":2.26,"sentiment":"positive","sentiment_score":0.5481843998034795},{"text":"For business support, press 1.","start":2.48,"end":4.34,"sentiment":"neutral","sentiment_score":0.22663349211215972},{"text":"For Apple sale and service support, including Apple warranty and appointments, press 2.","start":4.4,"end":9.62,"sentiment":"neutral","sentiment_score":0.1816419311440908},{"text":"For all new business and partnership inquiries, press 3.","start":9.76,"end":13.139999,"sentiment":"neutral","sentiment_score":0.10859986063506868},{"text":"For PC sales service and support, press 4.","start":13.485,"end":16.625,"sentiment":"neutral","sentiment_score":0.051536703016608953}],"sentiment":"neutral","sentiment_score":0.1993490569293499,"channel":1,"num_words":41,"start":0.08,"end":16.625},{"sentences":[{"text":"For 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They are put on hold and then connected to a representative named Alex. Alex explains that the customer's current system doesn't work properly and they need a new dedicated IP for their VPN. Alex offers to call back the next day and put the customer on hold to speak with Sam."},"intents":{"segments":[{"text":"Fox IT.","start_word":108,"end_word":109,"intents":[{"intent":"Request callback","confidence_score":0.08182511}]},{"text":"hoping to speak to someone about, like, what what that actually means because we I need we run a VPN. We use a firewall, and their current system doesn't works in a way that I have to have a VPN sorry, a firewall, a VPN on either end of the system.","start_word":263,"end_word":313,"intents":[{"intent":"Speak to someone about vpn","confidence_score":0.100189395},{"intent":"Get vpn setup","confidence_score":0.043628007}]},{"text":"call I'll back give you I'll tomorrow, give you and a callback. I I can put you through to Sam, and he'll be able to tell you what can happen and what can't. Easy.","start_word":419,"end_word":452,"intents":[{"intent":"Receive callback","confidence_score":0.011473673}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Netfocus IT.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5547403693199158},{"text":"For business support, press 1. For Apple sale and service support, including Apple warranty and appointments, press 2. For all new business and partnership inquiries, press 3. For PC sales service and support, press 4. For accounts in For all phones who have summoned Internet support, press 1. For business technical support, press 2. Please hold, and a member of our team will be with you shortly. Your call will be recorded for quality assurance and training purposes. To opt out of recording, please press 3. If you would like a callback rather than holding, you can press 2 at any time. Fox IT. Chris speaking. Hi. My name is Alex. I work out of Work by Amber. I Mhmm. know that you guys moved to you you you support them, and they request they said that I should call you about something that we've been discussing. Is it okay do you have a time to speak, or am I speaking to the right person?","start_word":6,"end_word":170,"sentiment":"neutral","sentiment_score":-0.02052988111972809},{"text":"Probably not at this stage.","start_word":171,"end_word":175,"sentiment":"negative","sentiment_score":-0.4389551281929016},{"text":"The guy I wanna talk Okay. to is off on leave today. What's what's the Oh, okay. what's the problem or What's the issue? question? What yep. Or question. Yeah. Yeah. So at the moment, the the the system that we're on, it's Yep. everyone basically uses the same IP. And I asked Work by Amber to ask you guys whether or not it's possible to get our own dedicated IP. And their response was, it's possible, and that was about it. And so I was Right. hoping to speak to someone about, like, what what that actually means because we I need we run a VPN. We use a firewall, and their current system doesn't works in a way that I have to have a VPN sorry, a firewall, a VPN on either end of the system. So one actually at my house, people have to log in to my home and then go to log in to the business. And so if I turn to a a specific sorry. Our own dedicated IP, I don't have to do that. And so that's the goal, I guess. And I'm just Alright. wondering how easy it is and whether or not we can just like, I can just get them to do it. Yep. That is the same question. Maybe Yeah. ring Okay. back tomorrow. He should be back in tomorrow. No He's worries. just on leave today. But, yeah, Okay. just No. call I'll back give you I'll tomorrow, give you and a callback. I I can put you through to Sam, and he'll be able to tell you what can happen and what can't. Easy. Okay. This is still the best number. Yep. Yeah. Okay. Easy.","start_word":176,"end_word":463,"sentiment":"neutral","sentiment_score":-0.017432027897383604},{"text":"No worries. Thank you so much.","start_word":464,"end_word":469,"sentiment":"positive","sentiment_score":0.5240862965583801},{"text":"Alright. Bye.","start_word":470,"end_word":471,"sentiment":"neutral","sentiment_score":0.3051829934120178},{"text":"Cheers. See you.","start_word":472,"end_word":474,"sentiment":"positive","sentiment_score":0.38881391286849976},{"text":"Bye. Bye.","start_word":475,"end_word":476,"sentiment":"neutral","sentiment_score":0.16053225845098495}],"average":{"sentiment":"neutral","sentiment_score":-0.0025329663771991584}}}}