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This is Jay. Yeah. Who is calling? Sorry.\n\nRonald from Cloud Solution IT, was it? Yeah. What's that in regards to? Sorry. Okay.\n\nYep. No worries. Give me two moments. I'll see if he's available. No worries.\n\nHi, Ronald. Are you still there? Yeah. Can I please take a message if that's okay? Yep.\n\nNo worries. Sounds good. Perfect. Thank you. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Online Fleet.","start":3.52,"end":4.08,"sentiment":"neutral","sentiment_score":0.01119521539658308},{"text":"This is Jay.","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.016445597012837727},{"text":"Yeah.","start":9.12,"end":9.36,"sentiment":"neutral","sentiment_score":0.011876881122589111},{"text":"Who is calling?","start":9.36,"end":10.08,"sentiment":"neutral","sentiment_score":0.0027239120875795684},{"text":"Sorry.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":-0.04328203946352005}],"sentiment":"neutral","sentiment_score":0.004849379975348711,"num_words":10,"start":3.52,"end":10.58},{"sentences":[{"text":"Ronald from Cloud Solution IT, was it?","start":14.785,"end":18.005001,"sentiment":"neutral","sentiment_score":-0.0019036164906408107},{"text":"Yeah.","start":19.185001,"end":19.505001,"sentiment":"neutral","sentiment_score":-0.00950044859200716},{"text":"What's that in regards to?","start":19.505001,"end":20.625,"sentiment":"neutral","sentiment_score":-0.017614086903631688},{"text":"Sorry.","start":20.625,"end":21.125,"sentiment":"neutral","sentiment_score":-0.10680200159549712},{"text":"Okay.","start":28.119999,"end":28.439999,"sentiment":"neutral","sentiment_score":-0.006886961869895458}],"sentiment":"neutral","sentiment_score":-0.014972344134002924,"num_words":15,"start":14.785,"end":28.439999},{"sentences":[{"text":"Yep.","start":28.439999,"end":28.92,"sentiment":"neutral","sentiment_score":0.01614355854690075},{"text":"No worries.","start":28.92,"end":29.64,"sentiment":"neutral","sentiment_score":0.007925868965685368},{"text":"Give me two moments.","start":29.64,"end":31.08,"sentiment":"neutral","sentiment_score":-0.013750487938523293},{"text":"I'll see if he's available.","start":31.08,"end":32.22,"sentiment":"neutral","sentiment_score":0.02489728983491659},{"text":"No worries.","start":34.28,"end":34.94,"sentiment":"neutral","sentiment_score":0.020672904327511787}],"sentiment":"neutral","sentiment_score":0.010201828753841775,"num_words":14,"start":28.439999,"end":34.94},{"sentences":[{"text":"Hi, Ronald.","start":58.83,"end":59.230003,"sentiment":"neutral","sentiment_score":0.026822119019925594},{"text":"Are you still there?","start":59.230003,"end":60.210003,"sentiment":"neutral","sentiment_score":0.001190350390970707},{"text":"Yeah.","start":61.550003,"end":61.870003,"sentiment":"neutral","sentiment_score":0.03785576671361923},{"text":"Can I please take a message if that's okay?","start":61.870003,"end":63.81,"sentiment":"neutral","sentiment_score":0.008976755456791984},{"text":"Yep.","start":70.270935,"end":70.51093,"sentiment":"neutral","sentiment_score":0.04409601911902428}],"sentiment":"neutral","sentiment_score":0.013008719091029727,"num_words":17,"start":58.83,"end":70.51093},{"sentences":[{"text":"No worries.","start":70.51093,"end":71.07094,"sentiment":"neutral","sentiment_score":0.10220713913440704},{"text":"Sounds good.","start":71.07094,"end":71.810936,"sentiment":"neutral","sentiment_score":0.29575128853321075},{"text":"Perfect.","start":73.15093,"end":73.630936,"sentiment":"positive","sentiment_score":0.6237107515335083},{"text":"Thank you.","start":73.630936,"end":74.19093,"sentiment":"positive","sentiment_score":0.5569564700126648},{"text":"You too.","start":74.19093,"end":74.75094,"sentiment":"neutral","sentiment_score":0.3049386739730835}],"sentiment":"positive","sentiment_score":0.34926865498224896,"num_words":9,"start":70.51093,"end":74.75094},{"sentences":[{"text":"Bye.","start":74.75094,"end":75.25094,"sentiment":"neutral","sentiment_score":0.19451873004436493}],"sentiment":"neutral","sentiment_score":0.19451873004436493,"num_words":1,"start":74.75094,"end":75.25094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Online Fleet. This is Jay.\n\nChannel 0: Yeah. Good morning. May I speak with Adam?\n\nChannel 1: Yeah. Who is calling? Sorry.\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Ronald from Cloud Solution IT, was it?\n\nChannel 0: Yep. Mhmm.\n\nChannel 1: Yeah. What's that in regards to? Sorry.\n\nChannel 0: This is regarding the postponed meeting that we have last October.\n\nChannel 1: Okay. Yep. No worries. Give me two moments. I'll see if\n\nChannel 0: Thank\n\nChannel 1: he's available.\n\nChannel 0: you.\n\nChannel 1: No worries. Hi, Ronald. Are you still there?\n\nChannel 0: Yes. I am.\n\nChannel 1: Yeah. Can I please take a message if that's okay?\n\nChannel 0: Alright. If it's not available, just call him back some other time.\n\nChannel 1: Yep. No worries. Sounds good.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Perfect.\n\nChannel 0: Have a good\n\nChannel 1: Thank\n\nChannel 0: day.\n\nChannel 1: you. You too. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Online Fleet.","start":3.52,"end":4.08,"sentiment":"neutral","sentiment_score":0.01119521539658308},{"text":"This is Jay.","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.016445597012837727}],"sentiment":"neutral","sentiment_score":0.014345444366335868,"channel":1,"num_words":5,"start":3.52,"end":4.98},{"sentences":[{"text":"Yeah.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.07142326235771179},{"text":"Good morning.","start":6.3999996,"end":7.06,"sentiment":"neutral","sentiment_score":0.2540546804666519},{"text":"May I speak with Adam?","start":7.2,"end":8.34,"sentiment":"neutral","sentiment_score":0.10718916654586792}],"sentiment":"neutral","sentiment_score":0.1394348070025444,"channel":0,"num_words":8,"start":6.08,"end":8.34},{"sentences":[{"text":"Yeah.","start":9.12,"end":9.36,"sentiment":"neutral","sentiment_score":0.011876881122589111},{"text":"Who is 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The agent, Jay, takes a message and tells Ronald to call back at a later time if he doesn't answer. The call ends with the agent thanking Ronald and wishing him a good day."},"intents":{"segments":[{"text":"May I speak with Adam? Yeah.","start_word":8,"end_word":13,"intents":[{"intent":"Speak with adam","confidence_score":0.26825264}]},{"text":"This is regarding the postponed meeting that we have last October. Okay.","start_word":39,"end_word":50,"intents":[{"intent":"Discuss postponed meeting","confidence_score":0.7592744}]},{"text":"Are you still there? Yes.","start_word":69,"end_word":73,"intents":[{"intent":"Confirm availability","confidence_score":0.0297634}]},{"text":"Can I please take a message if that's okay? Alright.","start_word":77,"end_word":86,"intents":[{"intent":"Take a message","confidence_score":0.32832518}]},{"text":"Alright. Bye bye.","start_word":116,"end_word":118,"intents":[{"intent":"End conversation","confidence_score":0.072561845}]}]},"sentiments":{"segments":[{"text":"Online Fleet. This is Jay. Yeah. Good morning. May I speak with Adam? Yeah. Who is calling? Sorry. Ronald from Cloud Solution IT. Ronald from Cloud Solution IT, was it? Yep. Mhmm. Yeah. What's that in regards to? Sorry. This is regarding the postponed meeting that we have last October. Okay. Yep. No worries. Give me two moments. I'll see if Thank he's available. you. No worries. Hi, Ronald. Are you still there? Yes. I am. Yeah. Can I please take a message if that's okay? Alright. If it's not available, just call him back some other time. Yep. No worries. Sounds good. Alright.","start_word":0,"end_word":103,"sentiment":"neutral","sentiment_score":0.00766603322699666},{"text":"Thank you. Have Perfect. a good day. Thank you.","start_word":104,"end_word":112,"sentiment":"positive","sentiment_score":0.5642139315605164},{"text":"You too. Bye. Alright. Bye bye.","start_word":113,"end_word":118,"sentiment":"neutral","sentiment_score":0.17965148389339447}],"average":{"sentiment":"neutral","sentiment_score":0.060240602984870835}}}}