{"metadata":{"transaction_key":"deprecated","request_id":"019fc52c-3983-7db1-b4f3-0baa3ec2b47e","sha256":"1696c54095074396f574d1d94e648b8a0dbf2acaa8d592a87dd24e5b1cca18cc","created":"2026-08-03T01:10:39.149Z","duration":53.63994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":166,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":175,"output_tokens":175},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":175,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"This is Airtel accounts. How may I help you today? Mhmm. Oh, sure. Nothing to worry. We appreciate your call today, and I would love to review your account. Okay? Just bear with me. Okay. And may I have your last name, please, and your date of birth? Thank you so much. Please stay in the line for a minute or two. Let me just go over to your account. Okay? Thank you.","confidence":0.99902344,"words":[{"word":"this","start":0.32,"end":0.56,"confidence":0.90625,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1628841757774353},{"word":"is","start":0.56,"end":0.79999995,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1480240821838379},{"word":"airtel","start":0.79999995,"end":1.3,"confidence":0.7250163,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.1422083079814911},{"word":"accounts","start":1.36,"end":1.76,"confidence":0.9350586,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.13574054837226868},{"word":"how","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23683570325374603},{"word":"may","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.2575875222682953},{"word":"i","start":2.1599998,"end":2.24,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2523882985115051},{"word":"help","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.22996993362903595},{"word":"you","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20004624128341675},{"word":"today","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.16213352978229523},{"word":"mhmm","start":14.225,"end":14.725,"confidence":0.95739746,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.029416441917419434},{"word":"oh","start":22.945,"end":23.265,"confidence":0.99072266,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0981636717915535},{"word":"sure","start":23.265,"end":23.765,"confidence":0.99853516,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.1035623699426651},{"word":"nothing","start":23.825,"end":24.224998,"confidence":0.99121094,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":0.24591851234436035},{"word":"to","start":24.224998,"end":24.384998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14514979720115662},{"word":"worry","start":24.384998,"end":24.705,"confidence":0.9951172,"punctuated_word":"worry.","sentiment":"positive","sentiment_score":0.35000908374786377},{"word":"we","start":24.705,"end":24.945,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.5355281233787537},{"word":"appreciate","start":24.945,"end":25.445,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.579086184501648},{"word":"your","start":25.505001,"end":25.985,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6570832133293152},{"word":"call","start":25.985,"end":26.305,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.7193483114242554},{"word":"today","start":26.305,"end":26.805,"confidence":0.89282227,"punctuated_word":"today,","sentiment":"positive","sentiment_score":0.6011895537376404},{"word":"and","start":27.23,"end":27.39,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5488282442092896},{"word":"i","start":27.39,"end":27.55,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5686551928520203},{"word":"would","start":27.55,"end":27.71,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.612224280834198},{"word":"love","start":27.71,"end":28.029999,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.6495122313499451},{"word":"to","start":28.029999,"end":28.189999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5920939445495605},{"word":"review","start":28.189999,"end":28.51,"confidence":1.0,"punctuated_word":"review","sentiment":"positive","sentiment_score":0.5292682647705078},{"word":"your","start":28.51,"end":28.75,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4855661392211914},{"word":"account","start":28.75,"end":28.99,"confidence":0.9980469,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.5155855417251587},{"word":"okay","start":28.99,"end":29.39,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.30951741337776184},{"word":"just","start":29.39,"end":29.71,"confidence":0.9902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0928959846496582},{"word":"bear","start":29.71,"end":29.949999,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.1051090657711029},{"word":"with","start":29.949999,"end":30.11,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1160920038819313},{"word":"me","start":30.11,"end":30.61,"confidence":1.0,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.16353201866149902},{"word":"okay","start":32.03,"end":32.53,"confidence":0.99316406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05606548488140106},{"word":"and","start":32.59,"end":32.91,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03689510375261307},{"word":"may","start":32.91,"end":33.03,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.03799352049827576},{"word":"i","start":33.03,"end":33.15,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03411011025309563},{"word":"have","start":33.15,"end":33.55,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03137626126408577},{"word":"your","start":33.55,"end":34.05,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.022034337744116783},{"word":"last","start":34.91,"end":35.15,"confidence":0.9980469,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.023778006434440613},{"word":"name","start":35.15,"end":35.47,"confidence":0.9790039,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.031932756304740906},{"word":"please","start":35.47,"end":35.79,"confidence":0.9885254,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.040300674736499786},{"word":"and","start":35.79,"end":35.95,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03143009543418884},{"word":"your","start":35.95,"end":36.19,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.033131517469882965},{"word":"date","start":36.19,"end":36.43,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.05564527213573456},{"word":"of","start":36.43,"end":36.51,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.057651303708553314},{"word":"birth","start":36.51,"end":37.01,"confidence":0.99902344,"punctuated_word":"birth?","sentiment":"neutral","sentiment_score":0.06210287660360336},{"word":"thank","start":43.725,"end":43.965,"confidence":0.73046875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5940299034118652},{"word":"you","start":43.965,"end":44.204998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6556833982467651},{"word":"so","start":44.204998,"end":44.524998,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6392667293548584},{"word":"much","start":44.524998,"end":45.004997,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5434006452560425},{"word":"please","start":45.004997,"end":45.324997,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.17609024047851562},{"word":"stay","start":45.324997,"end":45.565,"confidence":0.5473633,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.17304225265979767},{"word":"in","start":45.565,"end":45.725,"confidence":0.50390625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2289952039718628},{"word":"the","start":45.725,"end":45.885,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2195197194814682},{"word":"line","start":45.885,"end":46.125,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.2036954015493393},{"word":"for","start":46.125,"end":46.364998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09121380001306534},{"word":"a","start":46.364998,"end":46.445,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12975972890853882},{"word":"minute","start":46.445,"end":46.765,"confidence":0.9970703,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.1514166295528412},{"word":"or","start":46.765,"end":47.004997,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.16766257584095},{"word":"two","start":47.004997,"end":47.245,"confidence":0.9926758,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.15138709545135498},{"word":"let","start":47.245,"end":47.485,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.10152069479227066},{"word":"me","start":47.485,"end":47.645,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10348474979400636},{"word":"just","start":47.645,"end":47.965,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09354721009731291},{"word":"go","start":47.965,"end":48.125,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.10385380685329436},{"word":"over","start":48.125,"end":48.445,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.17092998325824738},{"word":"to","start":48.445,"end":48.605,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14363442361354828},{"word":"your","start":48.605,"end":48.765,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12453462183475494},{"word":"account","start":48.765,"end":49.085,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.10291777551174164},{"word":"okay","start":49.085,"end":49.585,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08770490437746048},{"word":"thank","start":51.085,"end":51.485,"confidence":0.9614258,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44801971316337585},{"word":"you","start":51.485,"end":51.985,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2472386211156845}],"paragraphs":{"transcript":"\nThis is Airtel accounts. How may I help you today? Mhmm. Oh, sure. Nothing to worry.\n\nWe appreciate your call today, and I would love to review your account. Okay? Just bear with me. Okay. And may I have your last name, please, and your date of birth?\n\nThank you so much. Please stay in the line for a minute or two. Let me just go over to your account. Okay? Thank you.","paragraphs":[{"sentences":[{"text":"This is Airtel accounts.","start":0.32,"end":1.76,"sentiment":"neutral","sentiment_score":0.14721427857875824},{"text":"How may I help you today?","start":1.76,"end":3.06,"sentiment":"neutral","sentiment_score":0.22316020478804907},{"text":"Mhmm.","start":14.225,"end":14.725,"sentiment":"neutral","sentiment_score":-0.029416441917419434},{"text":"Oh, sure.","start":22.945,"end":23.765,"sentiment":"neutral","sentiment_score":0.1008630208671093},{"text":"Nothing to worry.","start":23.825,"end":24.705,"sentiment":"neutral","sentiment_score":0.24702579776446024}],"sentiment":"neutral","sentiment_score":0.1775753335095942,"num_words":16,"start":0.32,"end":24.705},{"sentences":[{"text":"We appreciate your call today, and I would love to review your account.","start":24.705,"end":28.99,"sentiment":"positive","sentiment_score":0.5841514789141141},{"text":"Okay?","start":28.99,"end":29.39,"sentiment":"neutral","sentiment_score":0.30951741337776184},{"text":"Just bear with me.","start":29.39,"end":30.61,"sentiment":"neutral","sentiment_score":0.11940726824104786},{"text":"Okay.","start":32.03,"end":32.53,"sentiment":"neutral","sentiment_score":0.05606548488140106},{"text":"And may I have your last name, please, and your date of birth?","start":32.59,"end":37.01,"sentiment":"neutral","sentiment_score":0.03833706433383318}],"sentiment":"neutral","sentiment_score":0.2792363447952084,"num_words":32,"start":24.705,"end":37.01},{"sentences":[{"text":"Thank you so much.","start":43.725,"end":45.004997,"sentiment":"positive","sentiment_score":0.6080951690673828},{"text":"Please stay in the line for a minute or two.","start":45.004997,"end":47.245,"sentiment":"neutral","sentiment_score":0.1692782647907734},{"text":"Let me just go over to your account.","start":47.245,"end":49.085,"sentiment":"neutral","sentiment_score":0.11805290821939707},{"text":"Okay?","start":49.085,"end":49.585,"sentiment":"neutral","sentiment_score":0.08770490437746048},{"text":"Thank you.","start":51.085,"end":51.985,"sentiment":"positive","sentiment_score":0.3476291671395302}],"sentiment":"neutral","sentiment_score":0.2341019931435585,"num_words":25,"start":43.725,"end":51.985}]}}]},{"alternatives":[{"transcript":"Hi. It's here. I have received an invoice for the Internet connection. I'm just wondering. The amount is $18.05. I don't know what what is the that's for. Like, is that for my Internet users or something else? Yep. Sure. Last name is Maronia. Date of birth is 01/01/1996. Okay. Sure.","confidence":0.99316406,"words":[{"word":"hi","start":4.08,"end":4.56,"confidence":0.99072266,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.014155374839901924},{"word":"it's","start":4.56,"end":4.96,"confidence":0.91430664,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.015569714829325676},{"word":"here","start":4.96,"end":5.46,"confidence":0.661499,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.013701989315450191},{"word":"i","start":6.48,"end":6.7999997,"confidence":0.9267578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.036561451852321625},{"word":"have","start":6.7999997,"end":6.96,"confidence":0.63623047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03789877891540527},{"word":"received","start":6.96,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.03837856277823448},{"word":"an","start":7.3599997,"end":7.6,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03407920151948929},{"word":"invoice","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.027404731139540672},{"word":"for","start":8.24,"end":8.74,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03147253021597862},{"word":"the","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02880743332207203},{"word":"internet","start":9.599999,"end":10.0,"confidence":0.9707031,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.0276630911976099},{"word":"connection","start":10.0,"end":10.5,"confidence":0.99902344,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.020548809319734573},{"word":"i'm","start":11.92,"end":12.08,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03758698329329491},{"word":"just","start":12.08,"end":12.32,"confidence":0.96240234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.022378694266080856},{"word":"wondering","start":12.32,"end":12.82,"confidence":0.63842773,"punctuated_word":"wondering.","sentiment":"neutral","sentiment_score":-0.026426753029227257},{"word":"the","start":13.599999,"end":13.84,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.038816455751657486},{"word":"amount","start":13.84,"end":14.24,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.03224186599254608},{"word":"is","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.033838752657175064},{"word":"$18.05","start":15.295,"end":17.075,"confidence":0.92333984,"punctuated_word":"$18.05.","sentiment":"neutral","sentiment_score":-0.023610888049006466},{"word":"i","start":17.455,"end":17.615,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09786809980869292},{"word":"don't","start":17.615,"end":17.855,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11520494520664216},{"word":"know","start":17.855,"end":18.095001,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.10752584040164948},{"word":"what","start":18.095001,"end":18.255001,"confidence":0.8540039,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.107626810669899},{"word":"what","start":18.255001,"end":18.495,"confidence":0.99121094,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.13483434915542605},{"word":"is","start":18.495,"end":18.815,"confidence":0.97802734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15452231466770172},{"word":"the","start":18.815,"end":19.055,"confidence":0.78515625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16769357025623322},{"word":"that's","start":19.135,"end":19.635,"confidence":0.5600586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.09819048643112184},{"word":"for","start":19.695,"end":20.015,"confidence":0.857666,"punctuated_word":"for.","sentiment":"neutral","sentiment_score":-0.11312143504619598},{"word":"like","start":20.015,"end":20.175,"confidence":0.9970703,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.06791535764932632},{"word":"is","start":20.175,"end":20.335001,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.057431988418102264},{"word":"that","start":20.335001,"end":20.495,"confidence":0.8095703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06266120076179504},{"word":"for","start":20.495,"end":20.815,"confidence":0.9716797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07350106537342072},{"word":"my","start":20.815,"end":20.975,"confidence":0.97998047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05813119187951088},{"word":"internet","start":20.975,"end":21.375,"confidence":0.9770508,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.033981405198574066},{"word":"users","start":21.375,"end":21.875,"confidence":0.7138672,"punctuated_word":"users","sentiment":"neutral","sentiment_score":-0.037535492330789566},{"word":"or","start":22.095001,"end":22.415,"confidence":0.9892578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07137122750282288},{"word":"something","start":22.415,"end":22.815,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.07838693261146545},{"word":"else","start":22.815,"end":23.315,"confidence":0.99365234,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":-0.04264450818300247},{"word":"yep","start":37.190002,"end":37.550003,"confidence":0.9555664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04521888494491577},{"word":"sure","start":37.550003,"end":37.91,"confidence":0.7298584,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.053815484046936035},{"word":"last","start":37.91,"end":38.15,"confidence":0.7758789,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":0.026465650647878647},{"word":"name","start":38.15,"end":38.47,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04692642018198967},{"word":"is","start":38.47,"end":38.71,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07000672072172165},{"word":"maronia","start":38.71,"end":39.21,"confidence":0.70336914,"punctuated_word":"Maronia.","sentiment":"neutral","sentiment_score":0.07420679926872253},{"word":"date","start":39.765003,"end":40.005,"confidence":1.0,"punctuated_word":"Date","sentiment":"neutral","sentiment_score":0.04095206409692764},{"word":"of","start":40.005,"end":40.165,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.035144686698913574},{"word":"birth","start":40.165,"end":40.665,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.052668869495391846},{"word":"is","start":40.725002,"end":40.965,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04484632611274719},{"word":"01/01/1996","start":40.965,"end":43.385002,"confidence":0.99658203,"punctuated_word":"01/01/1996.","sentiment":"neutral","sentiment_score":0.05838232859969139},{"word":"okay","start":49.925003,"end":50.405003,"confidence":0.9851074,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11585643887519836},{"word":"sure","start":50.405003,"end":50.905003,"confidence":0.984375,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.20651085674762729}],"paragraphs":{"transcript":"\nHi. It's here. I have received an invoice for the Internet connection. I'm just wondering. The amount is $18.05.\n\nI don't know what what is the that's for. Like, is that for my Internet users or something else? Yep. Sure. Last name is Maronia.\n\nDate of birth is 01/01/1996. Okay. Sure.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.014155374839901924},{"text":"It's here.","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.014635852072387934},{"text":"I have received an invoice for the Internet connection.","start":6.48,"end":10.5,"sentiment":"neutral","sentiment_score":-0.03142384336226516},{"text":"I'm just wondering.","start":11.92,"end":12.82,"sentiment":"neutral","sentiment_score":-0.028797476862867672},{"text":"The amount is $18.05.","start":13.599999,"end":17.075,"sentiment":"neutral","sentiment_score":-0.03212699061259627}],"sentiment":"neutral","sentiment_score":-0.023909889700773516,"num_words":19,"start":4.08,"end":17.075},{"sentences":[{"text":"I don't know what what is the that's for.","start":17.455,"end":20.015,"sentiment":"neutral","sentiment_score":-0.12184309462706248},{"text":"Like, is that for my Internet users or something else?","start":20.015,"end":23.315,"sentiment":"neutral","sentiment_score":-0.05835603699088097},{"text":"Yep.","start":37.190002,"end":37.550003,"sentiment":"neutral","sentiment_score":0.04521888494491577},{"text":"Sure.","start":37.550003,"end":37.91,"sentiment":"neutral","sentiment_score":0.053815484046936035},{"text":"Last name is Maronia.","start":37.91,"end":39.21,"sentiment":"neutral","sentiment_score":0.054401397705078125}],"sentiment":"neutral","sentiment_score":-0.05454033046960831,"num_words":25,"start":17.455,"end":39.21},{"sentences":[{"text":"Date of birth is 01/01/1996.","start":39.765003,"end":43.385002,"sentiment":"neutral","sentiment_score":0.04639885500073433},{"text":"Okay.","start":49.925003,"end":50.405003,"sentiment":"neutral","sentiment_score":0.11585643887519836},{"text":"Sure.","start":50.405003,"end":50.905003,"sentiment":"neutral","sentiment_score":0.20651085674762729}],"sentiment":"neutral","sentiment_score":0.07919451008949961,"num_words":7,"start":39.765003,"end":50.905003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. It's here. I have received an invoice for the Internet connection. I'm just wondering. The amount\n\nChannel 0: Mhmm.\n\nChannel 1: is $18.05. I don't know what what is the that's for. Like, is that for my Internet users or something else?\n\nChannel 0: Oh, sure. Nothing to worry. We appreciate your call today, and I would love to review your account. Okay? Just bear with me.\n\nOkay. And may I have your last name, please, and your date of birth?\n\nChannel 1: Yep. Sure. Last name is Maronia. Date of birth is 01/01/1996.\n\nChannel 0: Thank you so much. Please stay in the line for a minute or two. Let me just go over to your account. Okay?\n\nChannel 1: Okay. Sure.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"This is Airtel accounts.","start":0.32,"end":1.76,"sentiment":"neutral","sentiment_score":0.14721427857875824},{"text":"How may I help you today?","start":1.76,"end":3.06,"sentiment":"neutral","sentiment_score":0.22316020478804907}],"sentiment":"neutral","sentiment_score":0.19278183430433274,"channel":0,"num_words":10,"start":0.32,"end":3.06},{"sentences":[{"text":"Hi.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.014155374839901924},{"text":"It's here.","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.014635852072387934},{"text":"I have received an invoice for the Internet connection.","start":6.48,"end":10.5,"sentiment":"neutral","sentiment_score":-0.03142384336226516},{"text":"I'm just wondering.","start":11.92,"end":12.82,"sentiment":"neutral","sentiment_score":-0.028797476862867672},{"text":"The amount","start":13.599999,"end":14.24,"sentiment":"neutral","sentiment_score":-0.035529160872101784}],"sentiment":"neutral","sentiment_score":-0.023343427271089134,"channel":1,"num_words":17,"start":4.08,"end":14.24},{"sentences":[{"text":"Mhmm.","start":14.225,"end":14.725,"sentiment":"neutral","sentiment_score":-0.029416441917419434}],"sentiment":"neutral","sentiment_score":-0.029416441917419434,"channel":0,"num_words":1,"start":14.225,"end":14.725},{"sentences":[{"text":"is $18.05.","start":14.24,"end":17.075,"sentiment":"neutral","sentiment_score":-0.028724820353090763},{"text":"I don't know what what is the that's for.","start":17.455,"end":20.015,"sentiment":"neutral","sentiment_score":-0.12184309462706248},{"text":"Like, is that for my Internet users or something else?","start":20.015,"end":23.315,"sentiment":"neutral","sentiment_score":-0.05835603699088097}],"sentiment":"neutral","sentiment_score":-0.0827427553456454,"channel":1,"num_words":21,"start":14.24,"end":23.315},{"sentences":[{"text":"Oh, sure.","start":22.945,"end":23.765,"sentiment":"neutral","sentiment_score":0.1008630208671093},{"text":"Nothing to worry.","start":23.825,"end":24.705,"sentiment":"neutral","sentiment_score":0.24702579776446024},{"text":"We appreciate your call today, and I would love to review your account.","start":24.705,"end":28.99,"sentiment":"positive","sentiment_score":0.5841514789141141},{"text":"Okay?","start":28.99,"end":29.39,"sentiment":"neutral","sentiment_score":0.30951741337776184},{"text":"Just bear with me.","start":29.39,"end":30.61,"sentiment":"neutral","sentiment_score":0.11940726824104786}],"sentiment":"positive","sentiment_score":0.4053877890110016,"channel":0,"num_words":23,"start":22.945,"end":30.61},{"sentences":[{"text":"Okay.","start":32.03,"end":32.53,"sentiment":"neutral","sentiment_score":0.05606548488140106},{"text":"And may I have your last name, please, and your date of birth?","start":32.59,"end":37.01,"sentiment":"neutral","sentiment_score":0.03833706433383318}],"sentiment":"neutral","sentiment_score":0.03960338008723089,"channel":0,"num_words":14,"start":32.03,"end":37.01},{"sentences":[{"text":"Yep.","start":37.190002,"end":37.550003,"sentiment":"neutral","sentiment_score":0.04521888494491577},{"text":"Sure.","start":37.550003,"end":37.91,"sentiment":"neutral","sentiment_score":0.053815484046936035},{"text":"Last name is Maronia.","start":37.91,"end":39.21,"sentiment":"neutral","sentiment_score":0.054401397705078125},{"text":"Date of birth is 01/01/1996.","start":39.765003,"end":43.385002,"sentiment":"neutral","sentiment_score":0.04639885500073433}],"sentiment":"neutral","sentiment_score":0.04987583952871236,"channel":1,"num_words":11,"start":37.190002,"end":43.385002},{"sentences":[{"text":"Thank you so much.","start":43.725,"end":45.004997,"sentiment":"positive","sentiment_score":0.6080951690673828},{"text":"Please stay in the line for a minute or two.","start":45.004997,"end":47.245,"sentiment":"neutral","sentiment_score":0.1692782647907734},{"text":"Let me just go over to your account.","start":47.245,"end":49.085,"sentiment":"neutral","sentiment_score":0.11805290821939707},{"text":"Okay?","start":49.085,"end":49.585,"sentiment":"neutral","sentiment_score":0.08770490437746048}],"sentiment":"neutral","sentiment_score":0.22423006496999576,"channel":0,"num_words":23,"start":43.725,"end":49.585},{"sentences":[{"text":"Okay.","start":49.925003,"end":50.405003,"sentiment":"neutral","sentiment_score":0.11585643887519836},{"text":"Sure.","start":50.405003,"end":50.905003,"sentiment":"neutral","sentiment_score":0.20651085674762729}],"sentiment":"neutral","sentiment_score":0.1611836478114128,"channel":1,"num_words":2,"start":49.925003,"end":50.905003},{"sentences":[{"text":"Thank you.","start":51.085,"end":51.985,"sentiment":"positive","sentiment_score":0.3476291671395302}],"sentiment":"positive","sentiment_score":0.3476291671395302,"channel":0,"num_words":2,"start":51.085,"end":51.985}]},"summary":{"result":"success","short":"The customer calls Airtel to inquire about an invoice for their internet connection. The agent asks for the customer's last name and date of birth to review their account and notes that the invoice is for their Internet users. The agent requests a minute or two to go over the account and promises to stay on the line for a minute or two."},"intents":{"segments":[{"text":"The amount Mhmm. is $18.05. I don't know what what is the that's for. Like, is that for my Internet users or something else? Oh, sure.","start_word":25,"end_word":50,"intents":[{"intent":"Inquire about amount","confidence_score":0.21656226}]},{"text":"Nothing to worry. We appreciate your call today, and I would love to review your account. Okay? Just bear with me.","start_word":51,"end_word":71,"intents":[{"intent":"Review account","confidence_score":0.26168296}]}]},"sentiments":{"segments":[{"text":"This is Airtel accounts. How may I help you today? Hi. It's here. I have received an invoice for the Internet connection. I'm just wondering. The amount Mhmm. is $18.05. I don't know what what is the that's for. Like, is that for my Internet users or something else? Oh, sure. Nothing to worry.","start_word":0,"end_word":53,"sentiment":"neutral","sentiment_score":0.01061863638460636},{"text":"We appreciate your call today, and I would love to review your account.","start_word":54,"end_word":66,"sentiment":"positive","sentiment_score":0.5807163715362549},{"text":"Okay? Just bear with me. Okay. And may I have your last name, please, and your date of birth? Yep. Sure. Last name is Maronia. Date of birth is 01/01/1996.","start_word":67,"end_word":96,"sentiment":"neutral","sentiment_score":0.06844166666269302},{"text":"Thank you so much.","start_word":97,"end_word":100,"sentiment":"positive","sentiment_score":0.5951563119888306},{"text":"Please stay in the line for a minute or two. Let me just go over to your account. Okay? Okay. Sure.","start_word":101,"end_word":121,"sentiment":"neutral","sentiment_score":0.1422746330499649},{"text":"Thank you.","start_word":122,"end_word":123,"sentiment":"positive","sentiment_score":0.39652717113494873}],"average":{"sentiment":"neutral","sentiment_score":0.11798222133091518}}}}