{"metadata":{"transaction_key":"deprecated","request_id":"019eb998-4c2e-7552-a938-2278fa7f1c1c","sha256":"ae9f290ed6c3bf3f8a70e23ff48c42bf5aabe84e3084ede70b09e11ef6038350","created":"2026-06-12T02:10:27.434Z","duration":9.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","confidence":1.0,"words":[{"word":"your","start":0.08,"end":0.32,"confidence":0.99609375,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.7983066439628601},{"word":"call","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7842571139335632},{"word":"has","start":0.48,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.8458191752433777},{"word":"been","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8519376516342163},{"word":"forwarded","start":1.04,"end":1.4399999,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8472524285316467},{"word":"to","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8542513251304626},{"word":"voice","start":1.5999999,"end":1.8399999,"confidence":0.99316406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8312719464302063},{"word":"mail","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8295832276344299},{"word":"the","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8380491137504578},{"word":"person","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8215341567993164},{"word":"you're","start":3.28,"end":3.6,"confidence":0.9719238,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8402771353721619},{"word":"trying","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.851367175579071},{"word":"to","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8364118933677673},{"word":"reach","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8340427875518799},{"word":"is","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8879449963569641},{"word":"not","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.886448323726654},{"word":"available","start":4.88,"end":5.38,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8395915031433105},{"word":"at","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.44230917096138},{"word":"the","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.38712719082832336},{"word":"tone","start":6.24,"end":6.74,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3537508249282837},{"word":"please","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4104645550251007},{"word":"record","start":7.2799997,"end":7.68,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4025767147541046},{"word":"your","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.385256826877594},{"word":"message","start":7.8399997,"end":8.34,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.35257580876350403},{"word":"when","start":8.559999,"end":8.88,"confidence":0.99902344,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.27490100264549255},{"word":"you","start":8.88,"end":9.04,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2883145809173584},{"word":"have","start":9.04,"end":9.28,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.26867204904556274},{"word":"finished","start":9.28,"end":9.78,"confidence":0.9863281,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.14808233082294464}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.34,"sentiment":"negative","sentiment_score":-0.8303349390625954},{"text":"The person you're trying to reach is not available.","start":2.72,"end":5.38,"sentiment":"negative","sentiment_score":-0.8484074539608426},{"text":"At the tone, please record your message.","start":5.8399997,"end":8.34,"sentiment":"negative","sentiment_score":-0.39058015601975576},{"text":"When you have finished","start":8.559999,"end":9.78,"sentiment":"neutral","sentiment_score":-0.24499249085783958}],"sentiment":"negative","sentiment_score":-0.6425849162042141,"num_words":28,"start":0.08,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.34,"sentiment":"negative","sentiment_score":-0.8303349390625954},{"text":"The person you're trying to reach is not available.","start":2.72,"end":5.38,"sentiment":"negative","sentiment_score":-0.8484074539608426},{"text":"At the tone, please record your message.","start":5.8399997,"end":8.34,"sentiment":"negative","sentiment_score":-0.39058015601975576},{"text":"When you have finished","start":8.559999,"end":9.78,"sentiment":"neutral","sentiment_score":-0.24499249085783958}],"sentiment":"negative","sentiment_score":-0.6425849162042141,"channel":1,"num_words":28,"start":0.08,"end":9.78}]},"summary":{"result":"success","short":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished"},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":17,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.89822036}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":23,"sentiment":"negative","sentiment_score":-0.706958532333374},{"text":"When you have finished","start_word":24,"end_word":27,"sentiment":"neutral","sentiment_score":-0.2784310281276703}],"average":{"sentiment":"negative","sentiment_score":-0.6579839978899275}}}}