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to Elfinstone. Please listen to the options carefully. Please press 1 for part sales. Press 2 for sales. Press 3 for account payable.\n\nPress 4 for purchasing. Press 5 for reception, and press hash to repeat the menu. Good morning. Alex speaking. David Clark in regards to?\n\nSorry. What it is in regards to? Oh, okay. David Clark is not available. He is just a contractor.\n\nHe usually works. He actually don't work most of the time at this business. But if you send me an if you give me a bit more detail, I can send his this to his manager, Ben Rutherford. Oh, okay. All good then.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Elfinstone.","start":0.16,"end":1.14,"sentiment":"neutral","sentiment_score":0.24422602852185568},{"text":"Please listen to the options carefully.","start":1.68,"end":3.3,"sentiment":"neutral","sentiment_score":0.12080009654164314},{"text":"Please press 1 for part sales.","start":3.4399998,"end":5.22,"sentiment":"neutral","sentiment_score":0.029437071333328884},{"text":"Press 2 for sales.","start":5.2799997,"end":6.42,"sentiment":"neutral","sentiment_score":0.023857401683926582},{"text":"Press 3 for account payable.","start":6.48,"end":8.02,"sentiment":"neutral","sentiment_score":0.028941022977232934}],"sentiment":"neutral","sentiment_score":0.07809315893488626,"num_words":24,"start":0.16,"end":8.02},{"sentences":[{"text":"Press 4 for purchasing.","start":8.32,"end":9.54,"sentiment":"neutral","sentiment_score":0.03165335953235626},{"text":"Press 5 for reception, and press hash to repeat the menu.","start":9.84,"end":12.945,"sentiment":"neutral","sentiment_score":0.05202877758578821},{"text":"Good morning.","start":48.635,"end":49.295,"sentiment":"neutral","sentiment_score":0.24951830506324768},{"text":"Alex speaking.","start":49.835,"end":50.575,"sentiment":"neutral","sentiment_score":0.10511321201920508},{"text":"David Clark in regards to?","start":57.29,"end":59.550003,"sentiment":"neutral","sentiment_score":-0.004025975149124861}],"sentiment":"neutral","sentiment_score":0.05783596458301569,"num_words":24,"start":8.32,"end":59.550003},{"sentences":[{"text":"Sorry.","start":64.65,"end":65.15,"sentiment":"neutral","sentiment_score":-0.05734075605869293},{"text":"What it is in regards to?","start":65.21,"end":66.75,"sentiment":"neutral","sentiment_score":-0.029375358795126278},{"text":"Oh, okay.","start":71.555,"end":72.195,"sentiment":"neutral","sentiment_score":-0.045112600550055504},{"text":"David Clark is not available.","start":72.195,"end":74.295,"sentiment":"neutral","sentiment_score":-0.1904846251010895},{"text":"He is just a contractor.","start":74.435,"end":76.375,"sentiment":"neutral","sentiment_score":-0.14806285500526428}],"sentiment":"neutral","sentiment_score":-0.10613450055059634,"num_words":19,"start":64.65,"end":76.375},{"sentences":[{"text":"He usually works.","start":76.515,"end":77.975,"sentiment":"neutral","sentiment_score":-0.12701158225536346},{"text":"He actually don't work most of the time at this business.","start":78.755,"end":81.735,"sentiment":"neutral","sentiment_score":-0.15766861018809405},{"text":"But if you send me an if you give me a bit more detail, I can send his this to his manager, Ben Rutherford.","start":81.795,"end":92.13,"sentiment":"neutral","sentiment_score":-0.0586916619601349},{"text":"Oh, okay.","start":102.045,"end":102.685,"sentiment":"neutral","sentiment_score":0.1376103311777115},{"text":"All good then.","start":102.685,"end":103.665,"sentiment":"neutral","sentiment_score":0.32192959388097125}],"sentiment":"neutral","sentiment_score":-0.05309255585767502,"num_words":43,"start":76.515,"end":103.665},{"sentences":[{"text":"Thank you.","start":107.005,"end":107.725,"sentiment":"positive","sentiment_score":0.4903785288333893},{"text":"Bye.","start":107.725,"end":108.225,"sentiment":"neutral","sentiment_score":0.18974727392196655}],"sentiment":"positive","sentiment_score":0.3901681105295817,"num_words":3,"start":107.005,"end":108.225}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Elfinstone. Please listen to the options carefully. Please press 1 for part sales. Press 2 for sales. Press 3 for account payable.\n\nPress 4 for purchasing. Press 5 for reception, and press hash to repeat the menu. Good morning. Alex speaking.\n\nChannel 0: Yeah. Good morning. May I speak with David Clark, please?\n\nChannel 1: David Clark in regards to?\n\nChannel 0: Yeah. This is regarding IP.\n\nChannel 1: Sorry. What it is in regards to?\n\nChannel 0: Regarding AI sock.\n\nChannel 1: Oh, okay. David Clark is not available. He is just a contractor. He usually works. He actually\n\nChannel 0: Mhmm.\n\nChannel 1: don't work most of the time at this business. But if you send me an if you give me a bit more detail, I can send his this to his manager, Ben Rutherford.\n\nChannel 0: Alright. No no worries. If he's not available, I have his mobile number. I'll just call him directly.\n\nChannel 1: Oh, okay. All good then.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Elfinstone.","start":0.16,"end":1.14,"sentiment":"neutral","sentiment_score":0.24422602852185568},{"text":"Please listen to the options carefully.","start":1.68,"end":3.3,"sentiment":"neutral","sentiment_score":0.12080009654164314},{"text":"Please press 1 for part sales.","start":3.4399998,"end":5.22,"sentiment":"neutral","sentiment_score":0.029437071333328884},{"text":"Press 2 for sales.","start":5.2799997,"end":6.42,"sentiment":"neutral","sentiment_score":0.023857401683926582},{"text":"Press 3 for account payable.","start":6.48,"end":8.02,"sentiment":"neutral","sentiment_score":0.028941022977232934}],"sentiment":"neutral","sentiment_score":0.07809315893488626,"channel":1,"num_words":24,"start":0.16,"end":8.02},{"sentences":[{"text":"Press 4 for purchasing.","start":8.32,"end":9.54,"sentiment":"neutral","sentiment_score":0.03165335953235626},{"text":"Press 5 for reception, and press hash to repeat the menu.","start":9.84,"end":12.945,"sentiment":"neutral","sentiment_score":0.05202877758578821},{"text":"Good morning.","start":48.635,"end":49.295,"sentiment":"neutral","sentiment_score":0.24951830506324768},{"text":"Alex speaking.","start":49.835,"end":50.575,"sentiment":"neutral","sentiment_score":0.10511321201920508}],"sentiment":"neutral","sentiment_score":0.07411542240726321,"channel":1,"num_words":19,"start":8.32,"end":50.575},{"sentences":[{"text":"Yeah.","start":51.865,"end":52.105,"sentiment":"neutral","sentiment_score":0.1337452530860901},{"text":"Good morning.","start":52.105,"end":52.845,"sentiment":"neutral","sentiment_score":0.20792469382286072},{"text":"May I speak with David Clark, please?","start":53.065002,"end":55.47,"sentiment":"neutral","sentiment_score":0.04153084329196385}],"sentiment":"neutral","sentiment_score":0.08403105437755584,"channel":0,"num_words":10,"start":51.865,"end":55.47},{"sentences":[{"text":"David Clark in regards to?","start":57.29,"end":59.550003,"sentiment":"neutral","sentiment_score":-0.004025975149124861}],"sentiment":"neutral","sentiment_score":-0.004025975149124861,"channel":1,"num_words":5,"start":57.29,"end":59.550003},{"sentences":[{"text":"Yeah.","start":60.670002,"end":61.07,"sentiment":"neutral","sentiment_score":-0.001795840449631214},{"text":"This is regarding IP.","start":61.07,"end":62.370003,"sentiment":"neutral","sentiment_score":-0.01707323733717203}],"sentiment":"neutral","sentiment_score":-0.014017757959663868,"channel":0,"num_words":5,"start":60.670002,"end":62.370003},{"sentences":[{"text":"Sorry.","start":64.65,"end":65.15,"sentiment":"neutral","sentiment_score":-0.05734075605869293},{"text":"What it is in regards to?","start":65.21,"end":66.75,"sentiment":"neutral","sentiment_score":-0.029375358795126278}],"sentiment":"neutral","sentiment_score":-0.03337041554706437,"channel":1,"num_words":7,"start":64.65,"end":66.75},{"sentences":[{"text":"Regarding AI sock.","start":67.55,"end":69.465,"sentiment":"neutral","sentiment_score":-0.028818626577655476}],"sentiment":"neutral","sentiment_score":-0.028818626577655476,"channel":0,"num_words":3,"start":67.55,"end":69.465},{"sentences":[{"text":"Oh, okay.","start":71.555,"end":72.195,"sentiment":"neutral","sentiment_score":-0.045112600550055504},{"text":"David Clark is not available.","start":72.195,"end":74.295,"sentiment":"neutral","sentiment_score":-0.1904846251010895},{"text":"He is just a contractor.","start":74.435,"end":76.375,"sentiment":"neutral","sentiment_score":-0.14806285500526428},{"text":"He usually works.","start":76.515,"end":77.975,"sentiment":"neutral","sentiment_score":-0.12701158225536346},{"text":"He actually","start":78.755,"end":79.315,"sentiment":"neutral","sentiment_score":-0.10378767922520638}],"sentiment":"neutral","sentiment_score":-0.13950427687343428,"channel":1,"num_words":17,"start":71.555,"end":79.315},{"sentences":[{"text":"Mhmm.","start":79.145,"end":79.645,"sentiment":"neutral","sentiment_score":-0.08669234812259674}],"sentiment":"neutral","sentiment_score":-0.08669234812259674,"channel":0,"num_words":1,"start":79.145,"end":79.645},{"sentences":[{"text":"don't work most of the time at this business.","start":79.315,"end":81.735,"sentiment":"neutral","sentiment_score":-0.1696421504020691},{"text":"But if you send me an if you give me a bit more detail, I can send his this to his manager, Ben Rutherford.","start":81.795,"end":92.13,"sentiment":"neutral","sentiment_score":-0.0586916619601349}],"sentiment":"neutral","sentiment_score":-0.08895088608066241,"channel":1,"num_words":33,"start":79.315,"end":92.13},{"sentences":[{"text":"Alright.","start":94.57,"end":95.07,"sentiment":"neutral","sentiment_score":0.03142106160521507},{"text":"No no worries.","start":95.21,"end":95.85,"sentiment":"neutral","sentiment_score":0.04661159838239352},{"text":"If he's not available, I have his mobile number.","start":95.85,"end":99.315,"sentiment":"neutral","sentiment_score":-0.026596839643186994},{"text":"I'll just call him directly.","start":99.315,"end":101.175,"sentiment":"neutral","sentiment_score":0.017973967641592026}],"sentiment":"neutral","sentiment_score":0.0012085632317596013,"channel":0,"num_words":18,"start":94.57,"end":101.175},{"sentences":[{"text":"Oh, okay.","start":102.045,"end":102.685,"sentiment":"neutral","sentiment_score":0.1376103311777115},{"text":"All good then.","start":102.685,"end":103.665,"sentiment":"neutral","sentiment_score":0.32192959388097125}],"sentiment":"neutral","sentiment_score":0.24820188879966737,"channel":1,"num_words":5,"start":102.045,"end":103.665},{"sentences":[{"text":"Alright.","start":105.235,"end":105.635,"sentiment":"neutral","sentiment_score":0.2990480661392212},{"text":"Thank you.","start":105.635,"end":106.455,"sentiment":"positive","sentiment_score":0.5413866192102432}],"sentiment":"positive","sentiment_score":0.46060710151990253,"channel":0,"num_words":3,"start":105.235,"end":106.455},{"sentences":[{"text":"Thank you.","start":107.005,"end":107.725,"sentiment":"positive","sentiment_score":0.4903785288333893},{"text":"Bye.","start":107.725,"end":108.225,"sentiment":"neutral","sentiment_score":0.18974727392196655}],"sentiment":"positive","sentiment_score":0.3901681105295817,"channel":1,"num_words":3,"start":107.005,"end":108.225}]},"summary":{"result":"success","short":"A customer calls Elfinstone looking for David Clark, but he is not available. The customer asks for David's mobile number and explains that he is calling regarding IP. The agent takes note of the information and offers to have Clark's manager call back if he is not available."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to Elfinstone. Please listen to the options carefully. Please press 1 for part sales. Press 2 for sales. Press 3 for account payable. Press 4 for purchasing. Press 5 for reception, and press hash to repeat the menu. Good morning. Alex speaking. Yeah. Good morning. May I speak with David Clark, please? David Clark in regards to? Yeah. This is regarding IP. Sorry. What it is in regards to? Regarding AI sock. Oh, okay. David Clark is not available. He is just a contractor. He usually works. He actually Mhmm. don't work most of the time at this business. But if you send me an if you give me a bit more detail, I can send his this to his manager, Ben Rutherford. Alright. No no worries. If he's not available, I have his mobile number. I'll just call him directly. Oh, okay. All good then. Alright.","start_word":0,"end_word":147,"sentiment":"neutral","sentiment_score":0.0047606611624360085},{"text":"Thank you. Thank you.","start_word":148,"end_word":151,"sentiment":"positive","sentiment_score":0.5051029920578003},{"text":"Bye.","start_word":152,"end_word":152,"sentiment":"neutral","sentiment_score":0.253201425075531}],"average":{"sentiment":"neutral","sentiment_score":0.02179418693889271}}}}