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Actually, this morning, we started going over to some invoices affecting the billing error, and I do believe you're pertaining with covering a two months period bill. Right? Yeah. No worries. I'll take care of this. What is your phone number and your full name? Mhmm. Thank you so much, Marco. Nice to have you on the line. Just give me a minute or two. Let me just go over to your account, especially the invoice set. Okay? Bear with me here. Thank you so much for staying on the line, Marco. So, yeah, I'm sorry for the confusion caused, but I've already rectified your April invoice. It should only be for the period of April 1 to thirtieth. So right now, it shows the correct amount of $69.95. I've already sent you the corrected one. Please check your email for your reference. Alright. Thank you, Marco. Anything else that I may help you? Perfect. Thank you so much for calling. Have a good one, and be safe. 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Thank you so much for calling your account. How may I help you today? Mhmm. Oh, I'm so sorry to hear about this.\n\nActually, this morning, we started going over to some invoices affecting the billing error, and I do believe you're pertaining with covering a two months period bill. Right? Yeah. No worries. I'll take care of this.\n\nWhat is your phone number and your full name? Mhmm. Thank you so much, Marco. Nice to have you on the line. Just give me a minute or two.\n\nLet me just go over to your account, especially the invoice set. Okay? Bear with me here. Thank you so much for staying on the line, Marco. So, yeah, I'm sorry for the confusion caused, but I've already rectified your April invoice.\n\nIt should only be for the period of April 1 to thirtieth. So right now, it shows the correct amount of $69.95. I've already sent you the corrected one. Please check your email for your reference. Alright.\n\nThank you, Marco. Anything else that I may help you? Perfect. Thank you so much for calling. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.301993191242218},{"text":"Thank you so much for calling your account.","start":1.12,"end":3.3799999,"sentiment":"positive","sentiment_score":0.5813885629177094},{"text":"How may I help you today?","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.5076353202263514},{"text":"Mhmm.","start":13.445,"end":13.945,"sentiment":"neutral","sentiment_score":-0.0882909893989563},{"text":"Oh, I'm so sorry to hear about this.","start":14.805,"end":17.225,"sentiment":"neutral","sentiment_score":-0.2600757163017988}],"sentiment":"neutral","sentiment_score":0.24291737067202726,"num_words":24,"start":0.79999995,"end":17.225},{"sentences":[{"text":"Actually, this morning, we started going over to some invoices affecting the billing error, and I do believe you're pertaining with covering a two months period 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Hi. I just got a bill, and I don't know. For some reason, I've got, like it's doubled for some reason for this month. Yeah. 0422727869. Marco is Clementine only. Okay. Yeah. No worries. Thank you. No. That's it. Thanks. You too. 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Hi. I just got a bill, and I don't know. For some reason, I've got, like it's doubled for some reason for this month. Yeah.\n\n0422727869. Marco is Clementine only. Okay. Yeah. No worries.\n\nThank you. No. That's it. Thanks. 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. I just got a bill, and I don't know. For some reason, I've got, like it's doubled for some reason for this month.\n\nChannel 0: Mhmm. Oh, I'm so sorry to hear about this. Actually, this morning, we started going over to some invoices affecting the billing error, and I do believe you're pertaining with covering a two months period bill. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. No worries. I'll take care of this. What is your phone number and your full name?\n\nChannel 1: 0422727869. Marco\n\nChannel 0: Mhmm.\n\nChannel 1: is Clementine only.\n\nChannel 0: Thank you so much, Marco. Nice to have you on the line. Just give me a minute or two. Let me just go over to your account, especially the invoice set. Okay?\n\nBear with me here. Thank you so much for staying on the line, Marco. So, yeah, I'm sorry for the confusion caused, but I've already rectified your April invoice. It should only be for the period of April 1 to thirtieth. So right now, it shows the correct amount of $69.95.\n\nI've already sent you the corrected one. Please check your email for your reference.\n\nChannel 1: Okay. Yeah. No worries. Thank\n\nChannel 0: Alright. Thank you, Marco. Anything else that I may help you?\n\nChannel 1: you. No. That's it. Thanks.\n\nChannel 0: Perfect. Thank you so much for calling. Have a good one, and be safe. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.301993191242218},{"text":"Thank you so much for calling your account.","start":1.12,"end":3.3799999,"sentiment":"positive","sentiment_score":0.5813885629177094},{"text":"How may I help you today?","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.5076353202263514}],"sentiment":"positive","sentiment_score":0.5332609077294668,"channel":0,"num_words":15,"start":0.79999995,"end":4.98},{"sentences":[{"text":"Yeah.","start":5.68,"end":5.92,"sentiment":"neutral","sentiment_score":-0.01795017160475254},{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":-0.08081451058387756},{"text":"I just got a bill, and I don't know.","start":6.72,"end":9.28,"sentiment":"neutral","sentiment_score":-0.2594585319360097},{"text":"For some reason, I've got, like it's doubled for some reason for this 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the correct amount of $69.95.","start":194.28,"end":199.01999,"sentiment":"neutral","sentiment_score":0.036606861650943755}],"sentiment":"neutral","sentiment_score":0.08512766737783072,"channel":0,"num_words":51,"start":56.225,"end":199.01999},{"sentences":[{"text":"I've already sent you the corrected one.","start":199.4,"end":202.43999,"sentiment":"neutral","sentiment_score":-0.0035068392753601074},{"text":"Please check your email for your reference.","start":202.43999,"end":204.54,"sentiment":"neutral","sentiment_score":-0.005314441663878304}],"sentiment":"neutral","sentiment_score":-0.004410640469619206,"channel":0,"num_words":14,"start":199.4,"end":204.54},{"sentences":[{"text":"Okay.","start":205.58,"end":205.73999,"sentiment":"neutral","sentiment_score":0.05299089103937149},{"text":"Yeah.","start":205.73999,"end":206.06,"sentiment":"neutral","sentiment_score":0.06625078618526459},{"text":"No 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you?","start":208.625,"end":210.485,"sentiment":"neutral","sentiment_score":0.22790878798280442}],"sentiment":"neutral","sentiment_score":0.26370003006675025,"channel":0,"num_words":11,"start":207.10501,"end":210.485},{"sentences":[{"text":"you.","start":210.45999,"end":210.78,"sentiment":"neutral","sentiment_score":0.05900932848453522},{"text":"No.","start":210.78,"end":211.01999,"sentiment":"neutral","sentiment_score":0.03298882767558098},{"text":"That's it.","start":211.01999,"end":211.42,"sentiment":"neutral","sentiment_score":0.05863593518733978},{"text":"Thanks.","start":211.42,"end":211.92,"sentiment":"neutral","sentiment_score":0.24493516981601715}],"sentiment":"neutral","sentiment_score":0.09084103927016259,"channel":1,"num_words":5,"start":210.45999,"end":211.92},{"sentences":[{"text":"Perfect.","start":212.225,"end":212.725,"sentiment":"positive","sentiment_score":0.4706002473831177},{"text":"Thank you so much for calling.","start":212.785,"end":214.30501,"sentiment":"positive","sentiment_score":0.5550062010685602},{"text":"Have a good one, and be safe.","start":214.30501,"end":215.925,"sentiment":"positive","sentiment_score":0.4888045574937548},{"text":"Bye bye.","start":215.985,"end":216.645,"sentiment":"neutral","sentiment_score":0.2163122221827507}],"sentiment":"positive","sentiment_score":0.4784308625385165,"channel":0,"num_words":16,"start":212.225,"end":216.645},{"sentences":[{"text":"You too.","start":216.22,"end":216.78,"sentiment":"neutral","sentiment_score":0.16963211447000504},{"text":"Bye.","start":216.78,"end":217.28,"sentiment":"neutral","sentiment_score":0.08401166647672653}],"sentiment":"neutral","sentiment_score":0.1410919651389122,"channel":1,"num_words":3,"start":216.22,"end":217.28}]},"summary":{"result":"success","short":"The customer called about a billing error and the agent apologizes and assures the customer that they will take care of it. The agent confirms the correct invoice amount and sends a corrected one to the customer's email. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I just got a bill, and I don't know. For some reason, I've got, like it's doubled for some reason for this month. Mhmm.","start_word":17,"end_word":40,"intents":[{"intent":"Report billing issue","confidence_score":0.005327722}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.301993191242218},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5480426549911499},{"text":"Yeah. Hi. I just got a bill, and I don't know.","start_word":15,"end_word":25,"sentiment":"neutral","sentiment_score":-0.2131391614675522},{"text":"For some reason, I've got, like it's doubled for some reason for this month.","start_word":26,"end_word":39,"sentiment":"negative","sentiment_score":-0.3920655250549317},{"text":"Mhmm. Oh, I'm so sorry to hear about this. Actually, this morning, we started going over to some invoices affecting the billing error, and I do believe you're pertaining with covering a two months period bill. Right? Yeah. Yeah. No worries. I'll take care of this. What is your phone number and your full name? 0422727869. Marco Mhmm. is Clementine only.","start_word":40,"end_word":100,"sentiment":"neutral","sentiment_score":-0.08272641897201538},{"text":"Thank you so much, Marco. Nice to have you on the line. Just give me a minute or two.","start_word":101,"end_word":119,"sentiment":"positive","sentiment_score":0.49341270327568054},{"text":"Let me just go over to your account, especially the invoice set. Okay? Bear with me here.","start_word":120,"end_word":136,"sentiment":"neutral","sentiment_score":0.17109769582748413},{"text":"Thank you so much for staying on the line, Marco.","start_word":137,"end_word":146,"sentiment":"positive","sentiment_score":0.36051273345947266},{"text":"So, yeah, I'm sorry for the confusion caused, but I've already rectified your April invoice. It should only be for the period of April 1 to thirtieth. So right now, it shows the correct amount of $69.95. I've already sent you the corrected one. Please check your email for your reference. Okay. Yeah. No worries. Thank Alright.","start_word":147,"end_word":203,"sentiment":"neutral","sentiment_score":0.03165449574589729},{"text":"Thank you, Marco.","start_word":204,"end_word":206,"sentiment":"positive","sentiment_score":0.3599531650543213},{"text":"Anything else that I may help you? you. No. That's it. Thanks.","start_word":207,"end_word":218,"sentiment":"neutral","sentiment_score":0.14296048879623413},{"text":"Perfect. Thank you so much for calling. Have a good one, and be safe.","start_word":219,"end_word":232,"sentiment":"positive","sentiment_score":0.5085015296936035},{"text":"Bye bye. You too. Bye.","start_word":233,"end_word":237,"sentiment":"neutral","sentiment_score":0.17416132986545563}],"average":{"sentiment":"neutral","sentiment_score":0.07855275033534258}}}}