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Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.12085777521133424},{"text":"Good afternoon.","start":2.0,"end":2.8,"sentiment":"neutral","sentiment_score":0.31847912073135376},{"text":"This is Maureen from Ortho tech support.","start":2.8,"end":5.22,"sentiment":"neutral","sentiment_score":0.271723740867206},{"text":"How can I assist you?","start":6.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2891918748617172},{"text":"Mhmm.","start":16.795,"end":17.295,"sentiment":"neutral","sentiment_score":-0.04435513913631439}],"sentiment":"neutral","sentiment_score":0.25384290236979723,"num_words":16,"start":1.5999999,"end":17.295},{"sentences":[{"text":"Mhmm.","start":21.515,"end":22.015,"sentiment":"neutral","sentiment_score":-0.04128041118383408},{"text":"Mhmm.","start":29.035,"end":29.535,"sentiment":"neutral","sentiment_score":-0.03138864040374756},{"text":"Okay.","start":43.01,"end":43.33,"sentiment":"neutral","sentiment_score":-0.05760667473077774},{"text":"I see.","start":43.33,"end":43.989998,"sentiment":"neutral","sentiment_score":-0.03901132848113775},{"text":"Thank you for telling me that.","start":44.995003,"end":46.855003,"sentiment":"neutral","sentiment_score":0.11610651512940724}],"sentiment":"neutral","sentiment_score":0.04439460977234624,"num_words":11,"start":21.515,"end":46.855003},{"sentences":[{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":46.995003,"end":51.495003,"sentiment":"neutral","sentiment_score":-0.13487346967061362},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":52.435,"end":59.51,"sentiment":"negative","sentiment_score":-0.43242308497428894},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":61.01,"end":66.31,"sentiment":"neutral","sentiment_score":-0.14090506359934807},{"text":"Actually, we do not have their customer support number as well because we're not connected with a different Airtel.","start":74.985,"end":81.405,"sentiment":"neutral","sentiment_score":-0.2760428841176786},{"text":"Okay.","start":89.42894,"end":89.92894,"sentiment":"neutral","sentiment_score":0.005919935181736946}],"sentiment":"neutral","sentiment_score":-0.25327769171160003,"num_words":65,"start":46.995003,"end":89.92894},{"sentences":[{"text":"Yeah.","start":90.06894,"end":90.46894,"sentiment":"neutral","sentiment_score":0.030291078612208366},{"text":"Thank you for calling.","start":90.46894,"end":91.60894,"sentiment":"neutral","sentiment_score":0.3250749185681343},{"text":"Yeah.","start":91.66894,"end":91.98894,"sentiment":"neutral","sentiment_score":0.23645463585853577},{"text":"I hope your issue gets resolved soon.","start":91.98894,"end":94.06894,"sentiment":"neutral","sentiment_score":0.309627292411668},{"text":"Have a great day.","start":94.06894,"end":95.20894,"sentiment":"positive","sentiment_score":0.5327628999948502}],"sentiment":"positive","sentiment_score":0.3450287079767269,"num_words":17,"start":90.06894,"end":95.20894},{"sentences":[{"text":"Bye.","start":95.90894,"end":96.40894,"sentiment":"neutral","sentiment_score":0.21168968081474304}],"sentiment":"neutral","sentiment_score":0.21168968081474304,"num_words":1,"start":95.90894,"end":96.40894}]}}]},{"alternatives":[{"transcript":"Hi. This is Namrata. Actually, I'm using an Airtel SIM card in my old phone, and I bought it when I was in India. Now I'm in Australia, and still I wanna continue my SIM card in my old phone, eight l one. But when I insert it and mean it shows me no SIM card or something. Is my account blocked? I don't know how to check the load. So whom shall I go I mean, to what number can I go now? Okay. Okay. Mhmm. Mhmm. Thank you. 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This is Namrata. Actually, I'm using an Airtel SIM card in my old phone, and I bought it when I was in India. Now I'm in Australia, and still I wanna continue my SIM card in my old phone, eight l one. But when I insert it and mean it shows me no SIM card or something.\n\nIs my account blocked? I don't know how to check the load. So whom shall I go I mean, to what number can I go now? Okay. Okay.\n\nMhmm. Mhmm. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.02823423594236374},{"text":"This is Namrata.","start":8.4,"end":9.3,"sentiment":"neutral","sentiment_score":0.02700845276316007},{"text":"Actually, I'm using an Airtel SIM card in my old phone, and I bought it when I was in India.","start":10.0,"end":19.105,"sentiment":"neutral","sentiment_score":-0.03695649728178978},{"text":"Now I'm in Australia, and still I wanna continue my SIM card in my old phone, eight l one.","start":21.085,"end":29.78,"sentiment":"neutral","sentiment_score":-0.041545854979439786},{"text":"But when I insert it and mean it shows me no SIM card or something.","start":29.78,"end":36.52,"sentiment":"neutral","sentiment_score":-0.21486448148886364}],"sentiment":"neutral","sentiment_score":-0.08003808307493555,"num_words":58,"start":8.0,"end":36.52},{"sentences":[{"text":"Is my account blocked?","start":36.66,"end":38.28,"sentiment":"neutral","sentiment_score":-0.21610938757658005},{"text":"I don't know how to check the load.","start":38.42,"end":41.8,"sentiment":"neutral","sentiment_score":-0.2274158727377653},{"text":"So whom shall I go I mean, to what number can I go now?","start":68.145,"end":73.365,"sentiment":"neutral","sentiment_score":-0.08352114952036313},{"text":"Okay.","start":85.07,"end":85.57,"sentiment":"neutral","sentiment_score":-0.01642351597547531},{"text":"Okay.","start":90.43,"end":90.93,"sentiment":"neutral","sentiment_score":0.089874267578125}],"sentiment":"neutral","sentiment_score":-0.13498606692467416,"num_words":28,"start":36.66,"end":90.93},{"sentences":[{"text":"Mhmm.","start":91.39,"end":91.89,"sentiment":"neutral","sentiment_score":0.16738766431808472},{"text":"Mhmm.","start":94.829994,"end":95.329994,"sentiment":"neutral","sentiment_score":0.16457444429397583},{"text":"Thank you.","start":95.63,"end":96.369995,"sentiment":"positive","sentiment_score":0.35771363973617554},{"text":"Bye.","start":96.909996,"end":97.409996,"sentiment":"neutral","sentiment_score":0.1057249903678894}],"sentiment":"neutral","sentiment_score":0.2306228756904602,"num_words":5,"start":91.39,"end":97.409996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ortho tech support. How can I assist you?\n\nChannel 1: Hi. This is Namrata. Actually, I'm using an Airtel SIM card in my old phone, and\n\nChannel 0: Mhmm.\n\nChannel 1: I bought it when I was in India. Now I'm\n\nChannel 0: Mhmm.\n\nChannel 1: in Australia, and still I wanna continue my SIM card in my old phone, eight l\n\nChannel 0: Mhmm.\n\nChannel 1: one. But when I insert it and mean it shows me no SIM card or something. Is my account blocked? I don't know how to check the load.\n\nChannel 0: Okay. I see. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: So whom shall I go I mean, to what number can I go now?\n\nChannel 0: Actually, we do not have their customer support number as well because we're not connected with a different Airtel.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Thank you for calling.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. I hope your issue gets resolved soon. Have a great day.\n\nChannel 1: Mhmm. Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.12085777521133424},{"text":"Good afternoon.","start":2.0,"end":2.8,"sentiment":"neutral","sentiment_score":0.31847912073135376},{"text":"This is Maureen from Ortho tech support.","start":2.8,"end":5.22,"sentiment":"neutral","sentiment_score":0.271723740867206},{"text":"How can I assist you?","start":6.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2891918748617172}],"sentiment":"neutral","sentiment_score":0.273722771803538,"channel":0,"num_words":15,"start":1.5999999,"end":7.2999997},{"sentences":[{"text":"Hi.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.02823423594236374},{"text":"This is Namrata.","start":8.4,"end":9.3,"sentiment":"neutral","sentiment_score":0.02700845276316007},{"text":"Actually, I'm using an Airtel SIM card in my old phone, and","start":10.0,"end":17.085,"sentiment":"neutral","sentiment_score":-0.03048847010359168}],"sentiment":"neutral","sentiment_score":-0.016037627938203514,"channel":1,"num_words":16,"start":8.0,"end":17.085},{"sentences":[{"text":"Mhmm.","start":16.795,"end":17.295,"sentiment":"neutral","sentiment_score":-0.04435513913631439}],"sentiment":"neutral","sentiment_score":-0.04435513913631439,"channel":0,"num_words":1,"start":16.795,"end":17.295},{"sentences":[{"text":"I bought it when I was in India.","start":17.085,"end":19.105,"sentiment":"neutral","sentiment_score":-0.04665853804908693},{"text":"Now I'm","start":21.085,"end":21.645,"sentiment":"neutral","sentiment_score":-0.061840858310461044}],"sentiment":"neutral","sentiment_score":-0.049695002101361754,"channel":1,"num_words":10,"start":17.085,"end":21.645},{"sentences":[{"text":"Mhmm.","start":21.515,"end":22.015,"sentiment":"neutral","sentiment_score":-0.04128041118383408}],"sentiment":"neutral","sentiment_score":-0.04128041118383408,"channel":0,"num_words":1,"start":21.515,"end":22.015},{"sentences":[{"text":"in Australia, and still I wanna continue my SIM card in my old phone, eight l","start":21.645,"end":29.4,"sentiment":"neutral","sentiment_score":-0.03906756662763655}],"sentiment":"neutral","sentiment_score":-0.03906756662763655,"channel":1,"num_words":16,"start":21.645,"end":29.4},{"sentences":[{"text":"Mhmm.","start":29.035,"end":29.535,"sentiment":"neutral","sentiment_score":-0.03138864040374756}],"sentiment":"neutral","sentiment_score":-0.03138864040374756,"channel":0,"num_words":1,"start":29.035,"end":29.535},{"sentences":[{"text":"one.","start":29.7,"end":29.78,"sentiment":"neutral","sentiment_score":-0.04060846194624901},{"text":"But when I insert it and mean it shows me no SIM card or something.","start":29.78,"end":36.52,"sentiment":"neutral","sentiment_score":-0.21486448148886364},{"text":"Is my account blocked?","start":36.66,"end":38.28,"sentiment":"neutral","sentiment_score":-0.21610938757658005},{"text":"I don't know how to check the load.","start":38.42,"end":41.8,"sentiment":"neutral","sentiment_score":-0.2274158727377653}],"sentiment":"neutral","sentiment_score":-0.21240500773170165,"channel":1,"num_words":28,"start":29.7,"end":41.8},{"sentences":[{"text":"Okay.","start":43.01,"end":43.33,"sentiment":"neutral","sentiment_score":-0.05760667473077774},{"text":"I see.","start":43.33,"end":43.989998,"sentiment":"neutral","sentiment_score":-0.03901132848113775},{"text":"Thank you for telling me that.","start":44.995003,"end":46.855003,"sentiment":"neutral","sentiment_score":0.11610651512940724},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":46.995003,"end":51.495003,"sentiment":"neutral","sentiment_score":-0.13487346967061362},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":52.435,"end":59.51,"sentiment":"negative","sentiment_score":-0.43242308497428894}],"sentiment":"neutral","sentiment_score":-0.2212806400401812,"channel":0,"num_words":38,"start":43.01,"end":59.51},{"sentences":[{"text":"So I suggest you contact them directly because they are the one who have your account.","start":61.01,"end":66.31,"sentiment":"neutral","sentiment_score":-0.14090506359934807}],"sentiment":"neutral","sentiment_score":-0.14090506359934807,"channel":0,"num_words":16,"start":61.01,"end":66.31},{"sentences":[{"text":"So whom shall I go I mean, to what number can I go now?","start":68.145,"end":73.365,"sentiment":"neutral","sentiment_score":-0.08352114952036313}],"sentiment":"neutral","sentiment_score":-0.08352114952036313,"channel":1,"num_words":14,"start":68.145,"end":73.365},{"sentences":[{"text":"Actually, we do not have their customer support number as well because we're not connected with a different Airtel.","start":74.985,"end":81.405,"sentiment":"neutral","sentiment_score":-0.2760428841176786}],"sentiment":"neutral","sentiment_score":-0.2760428841176786,"channel":0,"num_words":19,"start":74.985,"end":81.405},{"sentences":[{"text":"Okay.","start":85.07,"end":85.57,"sentiment":"neutral","sentiment_score":-0.01642351597547531}],"sentiment":"neutral","sentiment_score":-0.01642351597547531,"channel":1,"num_words":1,"start":85.07,"end":85.57},{"sentences":[{"text":"Okay.","start":89.42894,"end":89.92894,"sentiment":"neutral","sentiment_score":0.005919935181736946},{"text":"Yeah.","start":90.06894,"end":90.46894,"sentiment":"neutral","sentiment_score":0.030291078612208366}],"sentiment":"neutral","sentiment_score":0.018105506896972656,"channel":0,"num_words":2,"start":89.42894,"end":90.46894},{"sentences":[{"text":"Okay.","start":90.43,"end":90.93,"sentiment":"neutral","sentiment_score":0.089874267578125}],"sentiment":"neutral","sentiment_score":0.089874267578125,"channel":1,"num_words":1,"start":90.43,"end":90.93},{"sentences":[{"text":"Thank you for calling.","start":90.46894,"end":91.60894,"sentiment":"neutral","sentiment_score":0.3250749185681343}],"sentiment":"neutral","sentiment_score":0.3250749185681343,"channel":0,"num_words":4,"start":90.46894,"end":91.60894},{"sentences":[{"text":"Mhmm.","start":91.39,"end":91.89,"sentiment":"neutral","sentiment_score":0.16738766431808472}],"sentiment":"neutral","sentiment_score":0.16738766431808472,"channel":1,"num_words":1,"start":91.39,"end":91.89},{"sentences":[{"text":"Yeah.","start":91.66894,"end":91.98894,"sentiment":"neutral","sentiment_score":0.23645463585853577},{"text":"I hope your issue gets resolved soon.","start":91.98894,"end":94.06894,"sentiment":"neutral","sentiment_score":0.309627292411668},{"text":"Have a great day.","start":94.06894,"end":95.20894,"sentiment":"positive","sentiment_score":0.5327628999948502}],"sentiment":"positive","sentiment_score":0.377908106893301,"channel":0,"num_words":12,"start":91.66894,"end":95.20894},{"sentences":[{"text":"Mhmm.","start":94.829994,"end":95.329994,"sentiment":"neutral","sentiment_score":0.16457444429397583},{"text":"Thank you.","start":95.63,"end":96.369995,"sentiment":"positive","sentiment_score":0.35771363973617554}],"sentiment":"neutral","sentiment_score":0.29333390792210895,"channel":1,"num_words":3,"start":94.829994,"end":96.369995},{"sentences":[{"text":"Bye.","start":95.90894,"end":96.40894,"sentiment":"neutral","sentiment_score":0.21168968081474304}],"sentiment":"neutral","sentiment_score":0.21168968081474304,"channel":0,"num_words":1,"start":95.90894,"end":96.40894},{"sentences":[{"text":"Bye.","start":96.909996,"end":97.409996,"sentiment":"neutral","sentiment_score":0.1057249903678894}],"sentiment":"neutral","sentiment_score":0.1057249903678894,"channel":1,"num_words":1,"start":96.909996,"end":97.409996}]},"summary":{"result":"success","short":"The customer, Nam tack, is having trouble with their Airtel SIM card on their old phone. The representative, Maureen, explains that they are unable to resolve the issue and suggests contacting Airtel India directly. She also provides the customer with the company's customer support number."},"intents":{"segments":[{"text":"This is Maureen from Ortho tech support. How can I assist you? Hi.","start_word":3,"end_word":15,"intents":[{"intent":"Request technical assistance","confidence_score":0.0123758195}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ortho tech support. How can I assist you? Hi. This is Namrata. Actually, I'm using an Airtel SIM card in my old phone, and Mhmm. I bought it when I was in India. Now I'm Mhmm. in Australia, and still I wanna continue my SIM card in my old phone, eight l Mhmm. one. But when I insert it and mean it shows me no SIM card or something. Is my account blocked? I don't know how to check the load. Okay. I see. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":108,"sentiment":"neutral","sentiment_score":-0.03397361561655998},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":109,"end_word":125,"sentiment":"negative","sentiment_score":-0.43008953332901},{"text":"So I suggest you contact them directly because they are the one who have your account. So whom shall I go I mean, to what number can I go now? Actually, we do not have their customer support number as well because we're not connected with a different Airtel. Okay. Okay. Yeah. Okay. Thank you for calling. Mhmm. Yeah. I hope your issue gets resolved soon.","start_word":126,"end_word":191,"sentiment":"neutral","sentiment_score":-0.06030234321951866},{"text":"Have a great day.","start_word":192,"end_word":195,"sentiment":"positive","sentiment_score":0.5274297595024109},{"text":"Mhmm.","start_word":196,"end_word":196,"sentiment":"neutral","sentiment_score":0.16457444429397583},{"text":"Thank you.","start_word":197,"end_word":198,"sentiment":"positive","sentiment_score":0.3500305116176605},{"text":"Bye. Bye.","start_word":199,"end_word":200,"sentiment":"neutral","sentiment_score":0.17657648026943207}],"average":{"sentiment":"neutral","sentiment_score":-0.051072831649506815}}}}