{"metadata":{"transaction_key":"deprecated","request_id":"019ea9ef-02b5-7843-8a52-75a4440e8ab2","sha256":"bb024149fabf828a72f19d5f4ba7f3cf4b5b7480b8e425b28e6076464aa79bad","created":"2026-06-09T01:11:15.028Z","duration":9.575937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":49},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":49,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Paul. Sorry I can't come to the phone at the moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you.","confidence":0.99609375,"words":[{"word":"hi","start":0.56,"end":1.04,"confidence":0.79785156,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.094012089073658},{"word":"this","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.08711153268814087},{"word":"is","start":1.36,"end":1.52,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08908355236053467},{"word":"paul","start":1.52,"end":2.02,"confidence":0.9946289,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":0.08573512732982635},{"word":"sorry","start":2.3999999,"end":2.6399999,"confidence":0.9526367,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.19757920503616333},{"word":"i","start":2.6399999,"end":2.72,"confidence":0.7421875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26198139786720276},{"word":"can't","start":2.72,"end":2.96,"confidence":0.9655762,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.30422550439834595},{"word":"come","start":2.96,"end":3.12,"confidence":0.9970703,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.28685396909713745},{"word":"to","start":3.12,"end":3.1999998,"confidence":0.7841797,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3486279845237732},{"word":"the","start":3.1999998,"end":3.36,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3582569658756256},{"word":"phone","start":3.36,"end":3.48,"confidence":0.9863281,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.2759755253791809},{"word":"at","start":3.48,"end":3.6,"confidence":0.90234375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19868087768554688},{"word":"the","start":3.6,"end":3.6799998,"confidence":0.8251953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2532305419445038},{"word":"moment","start":3.6799998,"end":4.0,"confidence":0.90600586,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.27118706703186035},{"word":"and","start":4.0,"end":4.16,"confidence":0.71875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.012900672852993011},{"word":"if","start":4.16,"end":4.24,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03133474290370941},{"word":"you'd","start":4.24,"end":4.4,"confidence":0.79052734,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.03965666145086289},{"word":"like","start":4.4,"end":4.48,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.038126565515995026},{"word":"to","start":4.48,"end":4.56,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01647266000509262},{"word":"leave","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.012790948152542114},{"word":"your","start":4.7999997,"end":4.88,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.030687622725963593},{"word":"name","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01259082555770874},{"word":"and","start":5.12,"end":5.2,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05974898487329483},{"word":"number","start":5.2,"end":5.52,"confidence":0.99365234,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.08427976816892624},{"word":"i'll","start":5.52,"end":5.68,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14680418372154236},{"word":"get","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03892065584659576},{"word":"back","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.019438564777374268},{"word":"to","start":6.0,"end":6.08,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08202557265758514},{"word":"you","start":6.08,"end":6.24,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10485829412937164},{"word":"as","start":6.24,"end":6.3199997,"confidence":0.9873047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10824121534824371},{"word":"soon","start":6.3199997,"end":6.56,"confidence":0.9980469,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.09752972424030304},{"word":"as","start":6.56,"end":6.64,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10412202775478364},{"word":"i","start":6.64,"end":6.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21617615222930908},{"word":"can","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.1620595157146454},{"word":"thank","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7068547010421753},{"word":"you","start":7.2799997,"end":7.7799997,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4381473958492279}],"paragraphs":{"transcript":"\nHi. This is Paul. Sorry I can't come to the phone at the moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.094012089073658},{"text":"This is Paul.","start":1.04,"end":2.02,"sentiment":"neutral","sentiment_score":0.08731007079283397},{"text":"Sorry I can't come to the phone at the moment.","start":2.3999999,"end":4.0,"sentiment":"neutral","sentiment_score":-0.275659903883934},{"text":"And if you'd like to leave your name and number, I'll get back to you as soon as I can.","start":4.0,"end":7.04,"sentiment":"neutral","sentiment_score":0.06657943837344646},{"text":"Thank you.","start":7.04,"end":7.7799997,"sentiment":"positive","sentiment_score":0.5725010484457016}],"sentiment":"neutral","sentiment_score":0.002109281304809782,"num_words":36,"start":0.56,"end":7.7799997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Paul. Sorry I can't come to the phone at the moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.094012089073658},{"text":"This is Paul.","start":1.04,"end":2.02,"sentiment":"neutral","sentiment_score":0.08731007079283397},{"text":"Sorry I can't come to the phone at the moment.","start":2.3999999,"end":4.0,"sentiment":"neutral","sentiment_score":-0.275659903883934},{"text":"And if you'd like to leave your name and number, I'll get back to you as soon as I can.","start":4.0,"end":7.04,"sentiment":"neutral","sentiment_score":0.06657943837344646},{"text":"Thank you.","start":7.04,"end":7.7799997,"sentiment":"positive","sentiment_score":0.5725010484457016}],"sentiment":"neutral","sentiment_score":0.002109281304809782,"channel":1,"num_words":36,"start":0.56,"end":7.7799997}]},"summary":{"result":"success","short":"Hi. This is Paul. Sorry I can't come to the phone at the moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":34,"end_word":35,"intents":[{"intent":"Request a call back","confidence_score":0.014092952}]}]},"sentiments":{"segments":[{"text":"Hi. This is Paul. Sorry I can't come to the phone at the moment. And if you'd like to leave your name and number, I'll get back to you as soon as I can.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":-0.02431224286556244},{"text":"Thank you.","start_word":34,"end_word":35,"sentiment":"positive","sentiment_score":0.6735466718673706}],"average":{"sentiment":"neutral","sentiment_score":0.018413813746705348}}}}