{"metadata":{"transaction_key":"deprecated","request_id":"01a088dd-e14b-71a3-a8da-7cf23f4970c6","sha256":"6b31f96c97353241accdd956a2e5ab7fbd24e7d8a4bf9a26fb42b6d2be617501","created":"2026-09-10T01:10:39.086Z","duration":27.287937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Dave Newman.","confidence":0.9836426,"words":[{"word":"i'm","start":6.3999996,"end":6.64,"confidence":0.81689453,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01114724576473236},{"word":"looking","start":6.64,"end":6.96,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.003719128668308258},{"word":"for","start":6.96,"end":7.44,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00015792623162269592},{"word":"dave","start":7.44,"end":7.94,"confidence":0.97314453,"punctuated_word":"Dave","sentiment":"neutral","sentiment_score":-0.0003550499677658081},{"word":"newman","start":8.24,"end":8.74,"confidence":0.9836426,"punctuated_word":"Newman.","sentiment":"neutral","sentiment_score":0.029091931879520416}],"paragraphs":{"transcript":"\nI'm looking for Dave Newman.","paragraphs":[{"sentences":[{"text":"I'm looking for Dave Newman.","start":6.3999996,"end":8.74,"sentiment":"neutral","sentiment_score":0.0027425162494182586}],"sentiment":"neutral","sentiment_score":0.0027425162494182586,"num_words":5,"start":6.3999996,"end":8.74}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Dave Newman. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03812068700790405},{"word":"if","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.00924345850944519},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00866941548883915},{"word":"record","start":0.88,"end":1.28,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.01726979948580265},{"word":"your","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004031531512737274},{"word":"name","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.015977252274751663},{"word":"and","start":1.68,"end":1.92,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01870754361152649},{"word":"reason","start":1.92,"end":2.32,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0257446076720953},{"word":"for","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.023450467735528942},{"word":"calling","start":2.48,"end":2.98,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03291166201233864},{"word":"i'll","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.009848914109170437},{"word":"see","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.009660650044679642},{"word":"if","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.017032314091920853},{"word":"this","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.024976054206490517},{"word":"person","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.02253343164920807},{"word":"is","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.024042367935180664},{"word":"available","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.022258352488279343},{"word":"thanks","start":14.855,"end":15.254999,"confidence":0.9855957,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6866980791091919},{"word":"dave","start":15.254999,"end":15.495,"confidence":0.9453125,"punctuated_word":"Dave","sentiment":"positive","sentiment_score":0.4889898896217346},{"word":"newman","start":15.495,"end":15.995,"confidence":0.9812012,"punctuated_word":"Newman.","sentiment":"positive","sentiment_score":0.5750983953475952},{"word":"please","start":16.375,"end":16.775,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.0024535655975341797},{"word":"stay","start":16.775,"end":17.095,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.05630117654800415},{"word":"on","start":17.095,"end":17.255,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.009167730808258057},{"word":"the","start":17.255,"end":17.414999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08643126487731934},{"word":"line","start":17.414999,"end":17.914999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.043796055018901825}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Dave Newman. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.03812068700790405},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":-0.016741931613069028},{"text":"Thanks, Dave Newman.","start":14.855,"end":15.995,"sentiment":"positive","sentiment_score":0.5835954546928406},{"text":"Please stay on the line.","start":16.375,"end":17.914999,"sentiment":"neutral","sentiment_score":0.03596286624670029}],"sentiment":"neutral","sentiment_score":0.06803401906043291,"num_words":25,"start":0.16,"end":17.914999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Dave Newman.\n\nChannel 1: Thanks, Dave Newman. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.03812068700790405},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":-0.016741931613069028}],"sentiment":"neutral","sentiment_score":-0.013514718753011787,"channel":1,"num_words":17,"start":0.16,"end":4.9},{"sentences":[{"text":"I'm looking for Dave Newman.","start":6.3999996,"end":8.74,"sentiment":"neutral","sentiment_score":0.0027425162494182586}],"sentiment":"neutral","sentiment_score":0.0027425162494182586,"channel":0,"num_words":5,"start":6.3999996,"end":8.74},{"sentences":[{"text":"Thanks, Dave Newman.","start":14.855,"end":15.995,"sentiment":"positive","sentiment_score":0.5835954546928406},{"text":"Please stay on the line.","start":16.375,"end":17.914999,"sentiment":"neutral","sentiment_score":0.03596286624670029}],"sentiment":"neutral","sentiment_score":0.2413250869140029,"channel":1,"num_words":8,"start":14.855,"end":17.914999}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Dave Newman. Thanks, Dave Newman. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":25,"end_word":29,"intents":[{"intent":"Record caller details","confidence_score":0.01894604}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Dave Newman.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":-0.007310241926461458},{"text":"Thanks, Dave Newman.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.5979468822479248},{"text":"Please stay on the line.","start_word":25,"end_word":29,"sentiment":"neutral","sentiment_score":0.04590191692113876}],"average":{"sentiment":"neutral","sentiment_score":0.0824810266494751}}}}