{"metadata":{"transaction_key":"deprecated","request_id":"019fc9e9-f27f-7612-8853-3664d6af6915","sha256":"50955cb3b79fa2d4ef4f318be54587a00451299b43d3f2b9fc220ce5ffe63afc","created":"2026-08-03T23:16:21.223Z","duration":21.671938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.71777344,"words":[{"word":"ronald","start":5.8399997,"end":6.3399997,"confidence":0.71777344,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07818962633609772}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.07818962633609772}],"sentiment":"neutral","sentiment_score":0.07818962633609772,"num_words":1,"start":5.8399997,"end":6.3399997}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"your","start":0.39999998,"end":0.48,"confidence":0.34399414,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.011200550943613052},{"word":"name","start":0.48,"end":0.79999995,"confidence":0.44677734,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0436234325170517},{"word":"and","start":0.79999995,"end":0.88,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07030816376209259},{"word":"reason","start":0.88,"end":1.1999999,"confidence":0.99121094,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06294118613004684},{"word":"for","start":1.1999999,"end":1.36,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04841005057096481},{"word":"calling","start":1.36,"end":1.86,"confidence":0.99194336,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.06899803876876831},{"word":"i'll","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.022481251507997513},{"word":"see","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01786045730113983},{"word":"if","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.020655296742916107},{"word":"this","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0286625511944294},{"word":"person","start":2.8,"end":3.1999998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.014405008405447006},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.019551578909158707},{"word":"available","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0291686300188303},{"word":"thanks","start":12.32,"end":12.82,"confidence":0.9946289,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6428951025009155},{"word":"please","start":12.96,"end":13.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.03058263659477234},{"word":"stay","start":13.28,"end":13.44,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.13920147716999054},{"word":"on","start":13.44,"end":13.599999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15656733512878418},{"word":"the","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.29264628887176514},{"word":"line","start":13.759999,"end":14.259999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15290480852127075}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":1.86,"sentiment":"neutral","sentiment_score":-0.05091357044875622},{"text":"I'll see if this person is available.","start":2.0,"end":3.86,"sentiment":"neutral","sentiment_score":-0.021826396297131265},{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.6428951025009155},{"text":"Please stay on the line.","start":12.96,"end":14.259999,"sentiment":"neutral","sentiment_score":0.15438050925731658}],"sentiment":"neutral","sentiment_score":0.05034376063237065,"num_words":19,"start":0.39999998,"end":14.259999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":1.86,"sentiment":"neutral","sentiment_score":-0.05091357044875622},{"text":"I'll see if this person is available.","start":2.0,"end":3.86,"sentiment":"neutral","sentiment_score":-0.021826396297131265}],"sentiment":"neutral","sentiment_score":-0.035251245905573554,"channel":1,"num_words":13,"start":0.39999998,"end":3.86},{"sentences":[{"text":"Ronald.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.07818962633609772}],"sentiment":"neutral","sentiment_score":0.07818962633609772,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.6428951025009155},{"text":"Please stay on the line.","start":12.96,"end":14.259999,"sentiment":"neutral","sentiment_score":0.15438050925731658}],"sentiment":"neutral","sentiment_score":0.23579960813124975,"channel":1,"num_words":6,"start":12.32,"end":14.259999}]},"summary":{"result":"success","short":"Your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":-0.023283571004867554},{"text":"Thanks.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.6428951025009155},{"text":"Please stay on the line.","start_word":15,"end_word":19,"sentiment":"neutral","sentiment_score":0.18090765178203583}],"average":{"sentiment":"neutral","sentiment_score":0.06805587666375297}}}}