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Everything's all working back. Yeah. That was a couple of months ago, but oh, okay. Sorry. Yeah. Yeah. You've been away. Yeah. But still oh, okay. So what you probably need oh, okay. Alright. Hang on a sec. Can I just put you on hold for two seconds? Okay. Okay. I'm back. Can you alright. Can you do me a favor? Can you jot this number down? 0403? Oh, okay. I'll I'll give you a text. Hang on a sec. Yep. 763 744. Now do you have a a laptop where you are right now? Okay. Can you get on that laptop and open up your Chrome? And in the Chrome URL, can you just do a speedtest.net for me and just send me a photo of it? So do you have a private VPN on active at the moment? Okay. So why the hell are you having this problem, Josh? That's what have you done? I don't recognize the location. Okay. Yeah. That that was that was at the beginning when we did a major upgrade with the the network, the IP transit network. Yeah. We we we had the March. But we had all we yeah. Anyway, look. It's all not not a stress. We'll get yep. Yep. Yeah. You're probably on a fifty twenty or something like that. Yeah. Yeah. You are you are on a fifty twenty, so it's it's good. I just wanna see what location you're coming from, where it's coming from. I'll have to do I'll have to do a complete reset for you while you're there. I'll just yeah. If you could just send me that, that'd be great. Yeah. Six three seven double four. Yeah. Yeah. Because last year, there was a big upgrade on compliances and stuff like that. And when they did that upgrade on that under 16 year olds and couldn't get the TikTok and this and all that stuff, that's when everybody started to have all these issues. Once okay. You're you're still on the old IP. That's why. That's weird. Okay. Okay. Yeah. Well, that that that'll be a network issue. But, anyway, look, I'm still seeing you. You still have the old. Yes. So what I want you to do, can you just at the back of your router, there's the power supply. Yeah. I need you to pull that out, and you should. Now you need to do it again. Sorry, mate. So you're at Unit 27270642 Luana Drive, is it? Okay. Yeah. You got a black box or a white box on the wall? Okay. So is that able to be unplugged, or you need to pull the power source out from the wall? No. I'm I'm talking about the box on the wall as well. Yeah. You could either pull it out or you'll have to pull it out from the wall. The white box, the micro micro tick. It's a little micro tick. Yeah. You are the you they sometimes you can pull the power plug out or power comes directly goes to the gas goes to the yeah. That's what you're not. Just pull the plug out from the wall. If you could do that, that'd be great. Alright. Alright. You're offline. I can see you're offline now. Just give me about five minutes, and I'll call you back. Actually, no. Sorry. I'm like I'm I'm lying. Give me about twenty because I need twenty minutes for this, and I'll call you back. Yeah. Yeah. Please. Yep. Okay. 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afternoon, Intel. Okay. Can I have your first name or the account holder's first name? Glenn. Okay.\n\nI've got it here. Yeah. But that that's that's all been resolved now. Everything's all working back. Yeah.\n\nThat was a couple of months ago, but oh, okay. Sorry. Yeah. Yeah. You've been away.\n\nYeah. But still oh, okay. So what you probably need oh, okay. Alright. Hang on a sec.\n\nCan I just put you on hold for two seconds? Okay. Okay. I'm back. Can you alright.\n\nCan you do me a favor? Can you jot this number down? 0403? Oh, okay. I'll I'll give you a text.\n\nHang on a sec. Yep. 763 744. Now do you have a a laptop where you are right now? Okay.\n\nCan you get on that laptop and open up your Chrome? And in the Chrome URL, can you just do a speedtest.net for me and just send me a photo of it? So do you have a private VPN on active at the moment? Okay. So why the hell are you having this problem, Josh?\n\nThat's what have you done? I don't recognize the location. Okay. Yeah. That that was that was at the beginning when we did a major upgrade with the the network, the IP transit network.\n\nYeah. We we we had the March. But we had all we yeah. Anyway, look. It's all not not a stress.\n\nWe'll get yep. Yep. Yeah. You're probably on a fifty twenty or something like that. Yeah.\n\nYeah. You are you are on a fifty twenty, so it's it's good. I just wanna see what location you're coming from, where it's coming from. I'll have to do I'll have to do a complete reset for you while you're there. I'll just yeah.\n\nIf you could just send me that, that'd be great. Yeah. Six three seven double four. Yeah. Yeah.\n\nBecause last year, there was a big upgrade on compliances and stuff like that. And when they did that upgrade on that under 16 year olds and couldn't get the TikTok and this and all that stuff, that's when everybody started to have all these issues. Once okay. You're you're still on the old IP. That's why.\n\nThat's weird. Okay. Okay. Yeah. Well, that that that'll be a network issue.\n\nBut, anyway, look, I'm still seeing you. You still have the old. Yes. So what I want you to do, can you just at the back of your router, there's the power supply. Yeah.\n\nI need you to pull that out, and you should. Now you need to do it again. Sorry, mate. So you're at Unit 27270642 Luana Drive, is it? Okay.\n\nYeah. You got a black box or a white box on the wall? Okay. So is that able to be unplugged, or you need to pull the power source out from the wall? No.\n\nI'm I'm talking about the box on the wall as well. Yeah. You could either pull it out or you'll have to pull it out from the wall. The white box, the micro micro tick. It's a little micro tick.\n\nYeah. You are the you they sometimes you can pull the power plug out or power comes directly goes to the gas goes to the yeah. That's what you're not. Just pull the plug out from the wall. If you could do that, that'd be great.\n\nAlright. Alright. You're offline. I can see you're offline now. Just give me about five minutes, and I'll call you back.\n\nActually, no. Sorry. I'm like I'm I'm lying. Give me about twenty because I need twenty minutes for this, and I'll call you back. Yeah.\n\nYeah. Please. Yep. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon, Intel.","start":0.48,"end":1.78,"sentiment":"positive","sentiment_score":0.4547262291113536},{"text":"Okay.","start":32.5,"end":32.82,"sentiment":"neutral","sentiment_score":-0.010114171542227268},{"text":"Can I have your first name or the account holder's first name?","start":32.82,"end":35.56,"sentiment":"neutral","sentiment_score":0.0034655281342566013},{"text":"Glenn.","start":37.62,"end":38.12,"sentiment":"neutral","sentiment_score":0.00937605556100607},{"text":"Okay.","start":44.065002,"end":44.385002,"sentiment":"neutral","sentiment_score":0.029648255556821823}],"sentiment":"neutral","sentiment_score":0.0797041758067078,"num_words":18,"start":0.48,"end":44.385002},{"sentences":[{"text":"I've got it here.","start":44.385002,"end":45.365,"sentiment":"neutral","sentiment_score":0.021762446500360966},{"text":"Yeah.","start":50.225002,"end":50.625,"sentiment":"neutral","sentiment_score":-0.009377882815897465},{"text":"But that that's that's all been resolved now.","start":50.625,"end":52.705,"sentiment":"neutral","sentiment_score":0.01035580993629992},{"text":"Everything's all working back.","start":52.705,"end":54.485,"sentiment":"neutral","sentiment_score":-0.018244619015604258},{"text":"Yeah.","start":58.3,"end":58.46,"sentiment":"neutral","sentiment_score":-0.05402121692895889}],"sentiment":"neutral","sentiment_score":0.0018621494269205464,"num_words":18,"start":44.385002,"end":58.46},{"sentences":[{"text":"That was a couple of months ago, but oh, okay.","start":58.46,"end":62.3,"sentiment":"neutral","sentiment_score":-0.09191336520016194},{"text":"Sorry.","start":62.3,"end":62.539997,"sentiment":"neutral","sentiment_score":-0.177072674036026},{"text":"Yeah.","start":62.539997,"end":62.699997,"sentiment":"neutral","sentiment_score":-0.15250146389007568},{"text":"Yeah.","start":62.699997,"end":62.859997,"sentiment":"neutral","sentiment_score":-0.17867697775363922},{"text":"You've been away.","start":62.859997,"end":63.76,"sentiment":"neutral","sentiment_score":-0.2600928743680318}],"sentiment":"neutral","sentiment_score":-0.13797896192409098,"num_words":16,"start":58.46,"end":63.76},{"sentences":[{"text":"Yeah.","start":63.82,"end":63.98,"sentiment":"neutral","sentiment_score":-0.1339890956878662},{"text":"But still oh, okay.","start":63.98,"end":65.02,"sentiment":"neutral","sentiment_score":-0.0897928737103939},{"text":"So what you probably need oh, okay.","start":65.02,"end":66.54,"sentiment":"neutral","sentiment_score":-0.06312533787318639},{"text":"Alright.","start":66.54,"end":66.86,"sentiment":"neutral","sentiment_score":-0.0017116728704422712},{"text":"Hang on a sec.","start":66.86,"end":67.92,"sentiment":"neutral","sentiment_score":-0.026828496251255274}],"sentiment":"neutral","sentiment_score":-0.06141550667748293,"num_words":17,"start":63.82,"end":67.92},{"sentences":[{"text":"Can I just put you on hold for two seconds?","start":68.22,"end":70.24,"sentiment":"neutral","sentiment_score":-0.028049296513199807},{"text":"Okay.","start":71.58,"end":72.08,"sentiment":"neutral","sentiment_score":0.012477414682507517},{"text":"Okay.","start":94.630005,"end":95.11,"sentiment":"neutral","sentiment_score":0.01377836987376213},{"text":"I'm back.","start":95.11,"end":95.770004,"sentiment":"neutral","sentiment_score":0.012980591505765915},{"text":"Can you alright.","start":97.43,"end":100.305,"sentiment":"neutral","sentiment_score":0.0199725478887558}],"sentiment":"neutral","sentiment_score":-0.009903432582231128,"num_words":17,"start":68.22,"end":100.305},{"sentences":[{"text":"Can you do me a favor?","start":100.305,"end":101.525,"sentiment":"neutral","sentiment_score":0.04406763364871343},{"text":"Can you jot this number down?","start":101.665,"end":103.185,"sentiment":"neutral","sentiment_score":0.028956585253278416},{"text":"0403?","start":103.185,"end":104.645,"sentiment":"neutral","sentiment_score":0.014677051454782486},{"text":"Oh, okay.","start":108.065,"end":108.545,"sentiment":"neutral","sentiment_score":0.02884781826287508},{"text":"I'll I'll give you a text.","start":108.545,"end":109.744995,"sentiment":"neutral","sentiment_score":0.01435141870751977}],"sentiment":"neutral","sentiment_score":0.02841078636369535,"num_words":21,"start":100.305,"end":109.744995},{"sentences":[{"text":"Hang on a sec.","start":109.744995,"end":110.725,"sentiment":"neutral","sentiment_score":-0.01581437699496746},{"text":"Yep.","start":116.6,"end":117.0,"sentiment":"neutral","sentiment_score":0.009140285663306711},{"text":"763 744.","start":117.0,"end":120.7,"sentiment":"neutral","sentiment_score":0.005646789213642478},{"text":"Now do you have a a laptop where you are right now?","start":121.96,"end":124.619995,"sentiment":"neutral","sentiment_score":0.04043044320618113},{"text":"Okay.","start":125.479996,"end":125.799995,"sentiment":"neutral","sentiment_score":0.12443995475769044}],"sentiment":"neutral","sentiment_score":0.02833908146712929,"num_words":20,"start":109.744995,"end":125.799995},{"sentences":[{"text":"Can you get on that laptop and open up your Chrome?","start":125.799995,"end":128.62,"sentiment":"neutral","sentiment_score":0.10610206967050378},{"text":"And in the Chrome URL, can you just do a speedtest.net for me and just send me a photo of it?","start":130.115,"end":136.05501,"sentiment":"neutral","sentiment_score":0.13047829731589272},{"text":"So do you have a private VPN on active at the moment?","start":144.8,"end":148.02,"sentiment":"neutral","sentiment_score":-0.006480110033104817},{"text":"Okay.","start":149.6,"end":150.0,"sentiment":"neutral","sentiment_score":-0.2236844003200531},{"text":"So why the hell are you having this problem, Josh?","start":150.0,"end":152.0,"sentiment":"negative","sentiment_score":-0.3987830102443695}],"sentiment":"neutral","sentiment_score":-0.006947432966394858,"num_words":55,"start":125.799995,"end":152.0},{"sentences":[{"text":"That's what have you done?","start":152.0,"end":155.06,"sentiment":"neutral","sentiment_score":-0.33022640347480775},{"text":"I don't recognize the location.","start":158.625,"end":170.085,"sentiment":"negative","sentiment_score":-0.40329468846321104},{"text":"Okay.","start":170.145,"end":170.64,"sentiment":"neutral","sentiment_score":-0.12099764496088028},{"text":"Yeah.","start":171.36,"end":171.52,"sentiment":"neutral","sentiment_score":-0.03898460417985916},{"text":"That that was that was at the beginning when we did a major upgrade with the the network, the IP transit network.","start":171.52,"end":179.22,"sentiment":"neutral","sentiment_score":-0.05965514201670885}],"sentiment":"neutral","sentiment_score":-0.1511764950940714,"num_words":34,"start":152.0,"end":179.22},{"sentences":[{"text":"Yeah.","start":185.425,"end":185.745,"sentiment":"neutral","sentiment_score":-0.04632675647735596},{"text":"We we we had the March.","start":185.745,"end":188.08499,"sentiment":"neutral","sentiment_score":-0.06397962818543117},{"text":"But we had all we yeah.","start":189.265,"end":191.265,"sentiment":"neutral","sentiment_score":-0.0880763369301955},{"text":"Anyway, look.","start":191.265,"end":191.825,"sentiment":"neutral","sentiment_score":-0.010637983679771423},{"text":"It's all not not a stress.","start":191.825,"end":193.58499,"sentiment":"neutral","sentiment_score":-0.17489145571986833}],"sentiment":"neutral","sentiment_score":-0.09663272613570803,"num_words":21,"start":185.425,"end":193.58499},{"sentences":[{"text":"We'll get yep.","start":193.58499,"end":195.205,"sentiment":"neutral","sentiment_score":0.051685966551303864},{"text":"Yep.","start":195.42499,"end":195.92499,"sentiment":"neutral","sentiment_score":0.10528790950775146},{"text":"Yeah.","start":211.39,"end":211.89,"sentiment":"neutral","sentiment_score":0.10967282205820084},{"text":"You're probably on a fifty twenty or something like that.","start":221.245,"end":223.745,"sentiment":"neutral","sentiment_score":-0.016738662868738173},{"text":"Yeah.","start":229.20001,"end":229.70001,"sentiment":"neutral","sentiment_score":0.05065041780471802}],"sentiment":"neutral","sentiment_score":0.01583015127107501,"num_words":16,"start":193.58499,"end":229.70001},{"sentences":[{"text":"Yeah.","start":231.76001,"end":232.0,"sentiment":"neutral","sentiment_score":0.11034469306468964},{"text":"You are you are on a fifty twenty, so it's it's good.","start":232.0,"end":234.74,"sentiment":"positive","sentiment_score":0.34412842740615207},{"text":"I just wanna see what location you're coming from, where it's coming from.","start":235.92,"end":241.04001,"sentiment":"neutral","sentiment_score":0.026162002477436684},{"text":"I'll have to do I'll have to do a complete reset for you while you're there.","start":241.04001,"end":244.995,"sentiment":"neutral","sentiment_score":0.0017329036199953411},{"text":"I'll just yeah.","start":248.815,"end":249.455,"sentiment":"neutral","sentiment_score":0.015967733537157375}],"sentiment":"neutral","sentiment_score":0.10345825583725754,"num_words":45,"start":231.76001,"end":249.455},{"sentences":[{"text":"If you could just send me that, that'd be great.","start":249.455,"end":253.075,"sentiment":"neutral","sentiment_score":0.16793326288461685},{"text":"Yeah.","start":253.135,"end":253.635,"sentiment":"neutral","sentiment_score":0.05517207086086273},{"text":"Six three seven double four.","start":259.9,"end":262.32,"sentiment":"neutral","sentiment_score":0.010769875906407832},{"text":"Yeah.","start":262.62,"end":263.12,"sentiment":"neutral","sentiment_score":0.0040743411518633366},{"text":"Yeah.","start":272.035,"end":272.27502,"sentiment":"neutral","sentiment_score":-0.009315118193626404}],"sentiment":"neutral","sentiment_score":0.09906185012207264,"num_words":18,"start":249.455,"end":272.27502},{"sentences":[{"text":"Because last year, there was a big upgrade on compliances and stuff like that.","start":272.27502,"end":275.975,"sentiment":"neutral","sentiment_score":-0.10729637608996459},{"text":"And when they did that upgrade on that under 16 year olds and couldn't get the TikTok and this and all that stuff, that's when everybody started to have all these issues.","start":276.83502,"end":287.15,"sentiment":"neutral","sentiment_score":-0.1422858345322311},{"text":"Once okay.","start":288.88998,"end":290.00998,"sentiment":"neutral","sentiment_score":-0.045028213411569595},{"text":"You're you're still on the old IP.","start":290.00998,"end":292.00998,"sentiment":"neutral","sentiment_score":-0.14539341096367156},{"text":"That's why.","start":292.00998,"end":292.75,"sentiment":"neutral","sentiment_score":-0.1390431821346283}],"sentiment":"neutral","sentiment_score":-0.13054723926542097,"num_words":57,"start":272.27502,"end":292.75},{"sentences":[{"text":"That's weird.","start":293.21,"end":294.03,"sentiment":"neutral","sentiment_score":-0.17486520111560822},{"text":"Okay.","start":294.25,"end":294.75,"sentiment":"neutral","sentiment_score":-0.06965383887290955},{"text":"Okay.","start":297.795,"end":298.295,"sentiment":"neutral","sentiment_score":-0.0693211704492569},{"text":"Yeah.","start":303.555,"end":303.95502,"sentiment":"neutral","sentiment_score":-0.0623294860124588},{"text":"Well, that that that'll be a network issue.","start":303.95502,"end":306.535,"sentiment":"neutral","sentiment_score":-0.16336794011294842}],"sentiment":"neutral","sentiment_score":-0.1429214168053407,"num_words":13,"start":293.21,"end":306.535},{"sentences":[{"text":"But, anyway, look, I'm still seeing you.","start":307.075,"end":308.755,"sentiment":"neutral","sentiment_score":-0.0874388303075518},{"text":"You still have the old.","start":308.755,"end":310.055,"sentiment":"neutral","sentiment_score":-0.16578337252140046},{"text":"Yes.","start":313.5,"end":313.81998,"sentiment":"neutral","sentiment_score":-0.024298997595906258},{"text":"So what I want you to do, can you just at the back of your router, there's the power supply.","start":313.81998,"end":319.75998,"sentiment":"neutral","sentiment_score":-0.0055708416155539455},{"text":"Yeah.","start":321.09998,"end":321.34,"sentiment":"neutral","sentiment_score":0.02722769230604172}],"sentiment":"neutral","sentiment_score":-0.04557284742237672,"num_words":34,"start":307.075,"end":321.34},{"sentences":[{"text":"I need you to pull that out, and you should.","start":321.34,"end":325.84,"sentiment":"neutral","sentiment_score":0.01161383967846632},{"text":"Now you need to do it again.","start":327.845,"end":329.125,"sentiment":"neutral","sentiment_score":-0.3113882711955479},{"text":"Sorry, mate.","start":329.125,"end":329.945,"sentiment":"neutral","sentiment_score":-0.23642759770154953},{"text":"So you're at Unit 27270642 Luana Drive, is it?","start":332.645,"end":339.69,"sentiment":"neutral","sentiment_score":0.047694701701402664},{"text":"Okay.","start":340.81,"end":341.31,"sentiment":"neutral","sentiment_score":0.06621628254652023}],"sentiment":"neutral","sentiment_score":-0.07037814134924576,"num_words":29,"start":321.34,"end":341.31},{"sentences":[{"text":"Yeah.","start":342.25,"end":342.57,"sentiment":"neutral","sentiment_score":0.03218380734324455},{"text":"You got a black box or a white box on the wall?","start":342.57,"end":344.99,"sentiment":"neutral","sentiment_score":0.014059238291035095},{"text":"Okay.","start":346.57,"end":346.97,"sentiment":"neutral","sentiment_score":0.04140028357505798},{"text":"So is that able to be unplugged, or you need to pull the power source out from the wall?","start":346.97,"end":352.43,"sentiment":"neutral","sentiment_score":0.01593096912103264},{"text":"No.","start":356.77502,"end":357.015,"sentiment":"neutral","sentiment_score":-0.0868796855211258}],"sentiment":"neutral","sentiment_score":0.013473637593800531,"num_words":34,"start":342.25,"end":357.015},{"sentences":[{"text":"I'm I'm talking about the box on the wall as well.","start":357.015,"end":359.27502,"sentiment":"neutral","sentiment_score":-0.04899106581102718},{"text":"Yeah.","start":361.095,"end":361.595,"sentiment":"neutral","sentiment_score":0.004650088958442211},{"text":"You could either pull it out or you'll have to pull it out from the wall.","start":364.61502,"end":367.83502,"sentiment":"neutral","sentiment_score":-0.02561044809408486},{"text":"The white box, the micro micro tick.","start":375.23,"end":378.29,"sentiment":"neutral","sentiment_score":-0.0076339055917092734},{"text":"It's a little micro tick.","start":379.15,"end":380.85,"sentiment":"neutral","sentiment_score":-0.007328590098768473}],"sentiment":"neutral","sentiment_score":-0.025852477352600545,"num_words":40,"start":357.015,"end":380.85},{"sentences":[{"text":"Yeah.","start":381.23,"end":381.47,"sentiment":"neutral","sentiment_score":0.003306526690721512},{"text":"You are the you they sometimes you can pull the power plug out or power comes directly goes to the gas goes to the yeah.","start":381.47,"end":396.58502,"sentiment":"neutral","sentiment_score":-0.015882041975855826},{"text":"That's what you're not.","start":396.58502,"end":397.30502,"sentiment":"neutral","sentiment_score":-0.11134801246225834},{"text":"Just pull the plug out from the wall.","start":397.30502,"end":399.005,"sentiment":"neutral","sentiment_score":-0.03825219185091555},{"text":"If you could do that, that'd be great.","start":400.9,"end":402.34,"sentiment":"neutral","sentiment_score":0.24895337596535683}],"sentiment":"neutral","sentiment_score":0.018401584790452667,"num_words":46,"start":381.23,"end":402.34},{"sentences":[{"text":"Alright.","start":402.34,"end":402.84,"sentiment":"neutral","sentiment_score":0.12445368617773056},{"text":"Alright.","start":403.46,"end":403.78,"sentiment":"neutral","sentiment_score":0.10723837465047836},{"text":"You're offline.","start":403.78,"end":404.34,"sentiment":"neutral","sentiment_score":0.027132493443787098},{"text":"I can see you're offline now.","start":404.34,"end":405.78,"sentiment":"neutral","sentiment_score":0.04000229388475418},{"text":"Just give me about five minutes, and I'll call you back.","start":405.78,"end":409.08,"sentiment":"neutral","sentiment_score":-0.018048456785353748}],"sentiment":"neutral","sentiment_score":0.015592275542162713,"num_words":21,"start":402.34,"end":409.08},{"sentences":[{"text":"Actually, no.","start":410.18,"end":410.82,"sentiment":"neutral","sentiment_score":-0.1905917003750801},{"text":"Sorry.","start":410.82,"end":411.13998,"sentiment":"negative","sentiment_score":-0.33934399485588074},{"text":"I'm like I'm I'm lying.","start":411.13998,"end":412.26,"sentiment":"negative","sentiment_score":-0.3724015772342682},{"text":"Give me about twenty because I need twenty minutes for this, and I'll call you back.","start":412.26,"end":415.56,"sentiment":"neutral","sentiment_score":-0.1636284883134067},{"text":"Yeah.","start":417.535,"end":417.695,"sentiment":"neutral","sentiment_score":0.1266736388206482}],"sentiment":"neutral","sentiment_score":-0.20295669823884965,"num_words":25,"start":410.18,"end":417.695},{"sentences":[{"text":"Yeah.","start":417.695,"end":417.935,"sentiment":"neutral","sentiment_score":0.11006546765565872},{"text":"Please.","start":417.935,"end":418.435,"sentiment":"neutral","sentiment_score":0.15453678369522095},{"text":"Yep.","start":419.935,"end":420.255,"sentiment":"neutral","sentiment_score":0.16051380336284635},{"text":"Okay.","start":420.255,"end":420.575,"sentiment":"neutral","sentiment_score":0.2806897759437561},{"text":"Thank you.","start":420.575,"end":421.315,"sentiment":"positive","sentiment_score":0.7375786006450653}],"sentiment":"positive","sentiment_score":0.36349383865793544,"num_words":6,"start":417.695,"end":421.315}]}}]},{"alternatives":[{"transcript":"Good day. Glenn Angus here. I have an air cell service at our apartment in Queensland that we use occasionally. I've just come up here the last couple of weeks, and I do remember seeing something that you guys doing some major network updates. And if I had any problems with connectivity or something, I had to do a specific reset thing somehow. I just got kicked out of ChatGPT, and it wouldn't let me sign back in because I didn't recognize where I am in the in the world. Yeah. Glenn Angus. Yeah. But I was able to get back and chat GBT with my hotspot. Yeah. So I remember you you were doing some network upgrades or something. Yeah. But I remember seeing an email saying if you have problems, do your certain sequence of events. And yeah. But I haven't been here. I've only I just got yeah. Sure. Yeah. I was thinking that's all I could think of what it would be. But yeah. Sure. You know, I find something to write on. Hang on a second. No. No. I've got I've got pen and paper now. I just had to walk over this other room. No. So it's 0403. Yep. Yep. Yep. Yeah. I do. Yep. Sure. I'll have to log off my hotspot, which is all up anyway, to get my other thing working. So hang on. No. I don't. Don't know. Don't know. I was just looking I've been working away. I've been here for two weeks, and I and Chat GP just probably log out and look back in and keep saying, unrecognized location, you know, I couldn't so I got yeah. And it didn't Yeah. Yeah. Well, I haven't been here since, like, February. Yeah. February. So yeah. So that would have it's a I'm doing the speed test now. That's alright. Let me speak. I'm getting my 50 down. I'm getting about 12 up, 13 up, but I'll screenshot it for you and send it to you. Yeah. Probably. Yeah. Is your phone number a an iPhone? Okay. So I can text from the laptop. Maybe a sec. Yeah. It says I'm from it says I'm from Melbourne. Yeah. Yeah. We'll do. Yeah. That's fine. Just doing it now. Messages 040376374 4. Yep. Yep. Yeah. Well, I'm I got you too. I do still have issues. Because the other thing that's been happening a lot is I'm getting constant dropouts for, like, a minute, and then it goes back up again. Yeah. Old IP address. Yep. Yep. Oh, funny enough. I've done that since I've been here. Yeah. Right. No stress. Yep. Alright. So power supplies out. White. No. No. Pull the cable out of the back of the out of the router. Yeah. Oh, the white box on the wall. Yes. Hardwired, I think. No. It's actually I can't get to oh, you mean the DigiSet light? The DigiSet unit or the white box? Oh, the white box on the wall. Yeah. Yeah. I'm thinking I'm thinking the power is just had the cable fit into the wheel here. I can I can I'm like, I'm switched off at the wall on that? Yeah. No worries. Okay. Thanks. Leave everything unplugged while you're doing that. Yep. Okay. Will do. 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day. Glenn Angus here. I have an air cell service at our apartment in Queensland that we use occasionally. I've just come up here the last couple of weeks, and I do remember seeing something that you guys doing some major network updates. And if I had any problems with connectivity or something, I had to do a specific reset thing somehow.\n\nI just got kicked out of ChatGPT, and it wouldn't let me sign back in because I didn't recognize where I am in the in the world. Yeah. Glenn Angus. Yeah. But I was able to get back and chat GBT with my hotspot.\n\nYeah. So I remember you you were doing some network upgrades or something. Yeah. But I remember seeing an email saying if you have problems, do your certain sequence of events. And yeah.\n\nBut I haven't been here. I've only I just got yeah. Sure. Yeah. I was thinking that's all I could think of what it would be.\n\nBut yeah. Sure. You know, I find something to write on. Hang on a second. No.\n\nNo. I've got I've got pen and paper now. I just had to walk over this other room. No. So it's 0403.\n\nYep. Yep. Yep. Yeah. I do.\n\nYep. Sure. I'll have to log off my hotspot, which is all up anyway, to get my other thing working. So hang on. No.\n\nI don't. Don't know. Don't know. I was just looking I've been working away. I've been here for two weeks, and I and Chat GP just probably log out and look back in and keep saying, unrecognized location, you know, I couldn't so I got yeah.\n\nAnd it didn't Yeah. Yeah. Well, I haven't been here since, like, February. Yeah. February.\n\nSo yeah. So that would have it's a I'm doing the speed test now. That's alright. Let me speak. I'm getting my 50 down.\n\nI'm getting about 12 up, 13 up, but I'll screenshot it for you and send it to you. Yeah. Probably. Yeah. Is your phone number a an iPhone?\n\nOkay. So I can text from the laptop. Maybe a sec. Yeah. It says I'm from it says I'm from Melbourne.\n\nYeah. Yeah. We'll do. Yeah. That's fine.\n\nJust doing it now. Messages 040376374 4. Yep. Yep. Yeah.\n\nWell, I'm I got you too. I do still have issues. Because the other thing that's been happening a lot is I'm getting constant dropouts for, like, a minute, and then it goes back up again. Yeah. Old IP address.\n\nYep. Yep. Oh, funny enough. I've done that since I've been here. Yeah.\n\nRight. No stress. Yep. Alright. So power supplies out.\n\nWhite. No. No. Pull the cable out of the back of the out of the router. Yeah.\n\nOh, the white box on the wall. Yes. Hardwired, I think. No. It's actually I can't get to oh, you mean the DigiSet light?\n\nThe DigiSet unit or the white box? Oh, the white box on the wall. Yeah. Yeah. I'm thinking I'm thinking the power is just had the cable fit into the wheel here.\n\nI can I can I'm like, I'm switched off at the wall on that? Yeah. No worries. Okay. Thanks.\n\nLeave everything unplugged while you're doing that. Yep. Okay. Will do. See you.","paragraphs":[{"sentences":[{"text":"Good day.","start":2.56,"end":3.22,"sentiment":"positive","sentiment_score":0.5102296620607376},{"text":"Glenn Angus here.","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":0.13797096411387125},{"text":"I have an air cell service at our apartment in Queensland that we use occasionally.","start":4.64,"end":9.94,"sentiment":"neutral","sentiment_score":0.07361526290575664},{"text":"I've just come up here the last couple of weeks, and I do remember seeing something that you guys doing some major network updates.","start":11.36,"end":19.385,"sentiment":"neutral","sentiment_score":-0.017760218301797675},{"text":"And if I had any problems with connectivity or something, I had to do a specific reset thing somehow.","start":19.445,"end":25.865,"sentiment":"neutral","sentiment_score":-0.220408018090223}],"sentiment":"neutral","sentiment_score":-0.032942800363618144,"num_words":63,"start":2.56,"end":25.865},{"sentences":[{"text":"I 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do.","start":124.825,"end":125.485,"sentiment":"neutral","sentiment_score":0.15307129174470901}],"sentiment":"neutral","sentiment_score":0.08218534539143245,"num_words":6,"start":116.12,"end":125.485},{"sentences":[{"text":"Yep.","start":129.465,"end":129.965,"sentiment":"neutral","sentiment_score":0.13343071937561035},{"text":"Sure.","start":136.22,"end":136.46,"sentiment":"neutral","sentiment_score":0.08156873285770416},{"text":"I'll have to log off my hotspot, which is all up anyway, to get my other thing working.","start":136.46,"end":141.1,"sentiment":"neutral","sentiment_score":-0.028363911719578836},{"text":"So hang on.","start":141.1,"end":142.0,"sentiment":"neutral","sentiment_score":-0.0012011763950188954},{"text":"No.","start":148.265,"end":148.425,"sentiment":"neutral","sentiment_score":-0.2937623858451843}],"sentiment":"neutral","sentiment_score":-0.024704869739556063,"num_words":24,"start":129.465,"end":148.425},{"sentences":[{"text":"I don't.","start":148.425,"end":149.085,"sentiment":"neutral","sentiment_score":-0.3116198778152466},{"text":"Don't know.","start":152.505,"end":153.245,"sentiment":"negative","sentiment_score":-0.39158110320568085},{"text":"Don't know.","start":155.385,"end":155.705,"sentiment":"neutral","sentiment_score":-0.305777907371521},{"text":"I was just looking I've been working away.","start":155.705,"end":157.30501,"sentiment":"negative","sentiment_score":-0.3764953911304474},{"text":"I've been here for two weeks, and I and Chat GP just probably log out and look back in and keep saying, unrecognized location, you know, I couldn't so I got yeah.","start":157.30501,"end":171.33,"sentiment":"negative","sentiment_score":-0.37751331995241344}],"sentiment":"negative","sentiment_score":-0.3719640683544719,"num_words":46,"start":148.425,"end":171.33},{"sentences":[{"text":"And it didn't Yeah.","start":171.33,"end":177.935,"sentiment":"neutral","sentiment_score":-0.04466129932552576},{"text":"Yeah.","start":178.955,"end":179.275,"sentiment":"neutral","sentiment_score":-0.042178310453891754},{"text":"Well, I haven't been here since, like, February.","start":179.275,"end":182.895,"sentiment":"neutral","sentiment_score":-0.13287433795630932},{"text":"Yeah.","start":183.515,"end":183.675,"sentiment":"neutral","sentiment_score":-0.05544416606426239},{"text":"February.","start":183.675,"end":184.575,"sentiment":"neutral","sentiment_score":-0.05614838004112244}],"sentiment":"neutral","sentiment_score":-0.09302738383412361,"num_words":15,"start":171.33,"end":184.575},{"sentences":[{"text":"So yeah.","start":184.635,"end":189.54,"sentiment":"neutral","sentiment_score":-0.05660737119615078},{"text":"So that would have it's a I'm doing the speed test now.","start":189.54,"end":194.42,"sentiment":"neutral","sentiment_score":-0.08263204370935757},{"text":"That's alright.","start":194.42,"end":194.9,"sentiment":"neutral","sentiment_score":0.11077690869569778},{"text":"Let me speak.","start":194.9,"end":195.72,"sentiment":"neutral","sentiment_score":0.05330226322015127},{"text":"I'm getting my 50 down.","start":206.915,"end":208.455,"sentiment":"neutral","sentiment_score":0.09279828071594239}],"sentiment":"neutral","sentiment_score":-0.010806135678042969,"num_words":24,"start":184.635,"end":208.455},{"sentences":[{"text":"I'm getting about 12 up, 13 up, but I'll screenshot it for you and send it to you.","start":217.31,"end":221.56999,"sentiment":"neutral","sentiment_score":0.09859507768932316},{"text":"Yeah.","start":223.70999,"end":224.03,"sentiment":"neutral","sentiment_score":0.028675995767116547},{"text":"Probably.","start":224.03,"end":224.51,"sentiment":"neutral","sentiment_score":0.02636082097887993},{"text":"Yeah.","start":224.51,"end":225.01,"sentiment":"neutral","sentiment_score":0.03185609355568886},{"text":"Is your phone number a an iPhone?","start":225.47,"end":227.97,"sentiment":"neutral","sentiment_score":0.04035940021276474}],"sentiment":"neutral","sentiment_score":0.07657571822138769,"num_words":28,"start":217.31,"end":227.97},{"sentences":[{"text":"Okay.","start":229.895,"end":230.215,"sentiment":"neutral","sentiment_score":0.0782482922077179},{"text":"So I can text from the laptop.","start":230.215,"end":231.575,"sentiment":"neutral","sentiment_score":0.1279498998607908},{"text":"Maybe a sec.","start":231.575,"end":232.395,"sentiment":"neutral","sentiment_score":0.09409129619598389},{"text":"Yeah.","start":235.015,"end":235.515,"sentiment":"neutral","sentiment_score":0.12568800151348114},{"text":"It says I'm from it says I'm from Melbourne.","start":243.68001,"end":245.86,"sentiment":"neutral","sentiment_score":0.0006515792790903813}],"sentiment":"neutral","sentiment_score":0.06608208070697617,"num_words":21,"start":229.895,"end":245.86},{"sentences":[{"text":"Yeah.","start":250.8,"end":251.04001,"sentiment":"neutral","sentiment_score":0.04677579551935196},{"text":"Yeah.","start":251.04001,"end":251.28,"sentiment":"neutral","sentiment_score":0.08892200887203217},{"text":"We'll do.","start":251.28,"end":251.6,"sentiment":"neutral","sentiment_score":0.12155108526349068},{"text":"Yeah.","start":251.6,"end":251.76,"sentiment":"neutral","sentiment_score":0.15973269939422607},{"text":"That's fine.","start":251.76,"end":252.24,"sentiment":"neutral","sentiment_score":0.2990744709968567}],"sentiment":"neutral","sentiment_score":0.16238308804375784,"num_words":7,"start":250.8,"end":252.24},{"sentences":[{"text":"Just doing it now.","start":252.24,"end":253.3,"sentiment":"positive","sentiment_score":0.3939099684357643},{"text":"Messages 040376374 4.","start":254.41501,"end":262.355,"sentiment":"neutral","sentiment_score":0.017452477167050045},{"text":"Yep.","start":283.02,"end":283.52,"sentiment":"neutral","sentiment_score":-0.10329554975032806},{"text":"Yep.","start":284.64502,"end":285.14502,"sentiment":"neutral","sentiment_score":-0.1287708878517151},{"text":"Yeah.","start":288.405,"end":288.885,"sentiment":"neutral","sentiment_score":-0.04576779156923294}],"sentiment":"neutral","sentiment_score":0.13501630760729313,"num_words":10,"start":252.24,"end":288.885},{"sentences":[{"text":"Well, I'm I got you too.","start":288.885,"end":289.765,"sentiment":"neutral","sentiment_score":-0.029014621240397293},{"text":"I do still have issues.","start":289.765,"end":290.905,"sentiment":"neutral","sentiment_score":-0.09403479732573032},{"text":"Because the other thing that's been happening a lot is I'm getting constant dropouts for, like, a minute, and then it goes back up again.","start":296.965,"end":304.73,"sentiment":"neutral","sentiment_score":-0.10650310769677163},{"text":"Yeah.","start":306.71,"end":307.21,"sentiment":"neutral","sentiment_score":-0.08494161814451218},{"text":"Old IP address.","start":311.83,"end":312.88998,"sentiment":"neutral","sentiment_score":-0.11820674190918605}],"sentiment":"neutral","sentiment_score":-0.0936600312590599,"num_words":40,"start":288.885,"end":312.88998},{"sentences":[{"text":"Yep.","start":319.95502,"end":320.275,"sentiment":"neutral","sentiment_score":0.027889154851436615},{"text":"Yep.","start":320.275,"end":320.775,"sentiment":"neutral","sentiment_score":0.03017466329038143},{"text":"Oh, funny enough.","start":324.275,"end":325.475,"sentiment":"neutral","sentiment_score":0.0619596466422081},{"text":"I've done that since I've been here.","start":325.475,"end":327.095,"sentiment":"neutral","sentiment_score":-0.05113626644015312},{"text":"Yeah.","start":329.97,"end":330.21,"sentiment":"neutral","sentiment_score":0.006043437868356705}],"sentiment":"neutral","sentiment_score":-0.008305205318790216,"num_words":13,"start":319.95502,"end":330.21},{"sentences":[{"text":"Right.","start":330.21,"end":330.44998,"sentiment":"neutral","sentiment_score":0.06567379832267761},{"text":"No stress.","start":330.44998,"end":331.03,"sentiment":"neutral","sentiment_score":0.08576606214046478},{"text":"Yep.","start":339.88998,"end":340.38998,"sentiment":"neutral","sentiment_score":0.05414962023496628},{"text":"Alright.","start":341.09,"end":341.59,"sentiment":"neutral","sentiment_score":0.07633142918348312},{"text":"So power supplies out.","start":341.81,"end":343.50998,"sentiment":"neutral","sentiment_score":0.029172041453421116}],"sentiment":"neutral","sentiment_score":0.05381945975952678,"num_words":9,"start":330.21,"end":343.50998},{"sentences":[{"text":"White.","start":344.265,"end":344.765,"sentiment":"neutral","sentiment_score":0.01899068057537079},{"text":"No.","start":352.90503,"end":353.065,"sentiment":"neutral","sentiment_score":-0.1312868595123291},{"text":"No.","start":353.065,"end":353.30502,"sentiment":"neutral","sentiment_score":-0.12848135828971863},{"text":"Pull the cable out of the back of the out of the router.","start":353.30502,"end":356.045,"sentiment":"neutral","sentiment_score":-0.11589093792897004},{"text":"Yeah.","start":356.105,"end":356.605,"sentiment":"neutral","sentiment_score":-0.031128965318202972}],"sentiment":"neutral","sentiment_score":-0.1046169820953818,"num_words":17,"start":344.265,"end":356.605},{"sentences":[{"text":"Oh, the white box on the wall.","start":359.43,"end":360.97,"sentiment":"neutral","sentiment_score":-0.009843206565294946},{"text":"Yes.","start":364.78998,"end":365.19,"sentiment":"neutral","sentiment_score":0.01370494533330202},{"text":"Hardwired, I think.","start":365.19,"end":366.40997,"sentiment":"neutral","sentiment_score":-0.026269469410181046},{"text":"No.","start":368.15,"end":368.55,"sentiment":"neutral","sentiment_score":-0.1412779986858368},{"text":"It's actually I can't get to oh, you mean the DigiSet light?","start":368.55,"end":372.21503,"sentiment":"neutral","sentiment_score":-0.10862837669750054}],"sentiment":"neutral","sentiment_score":-0.06578435116292287,"num_words":24,"start":359.43,"end":372.21503},{"sentences":[{"text":"The DigiSet unit or the white box?","start":372.915,"end":374.915,"sentiment":"neutral","sentiment_score":-0.028021908631282195},{"text":"Oh, the white box on the wall.","start":374.915,"end":376.295,"sentiment":"neutral","sentiment_score":-0.012088460980781488},{"text":"Yeah.","start":379.875,"end":380.375,"sentiment":"neutral","sentiment_score":-0.0027674641460180283},{"text":"Yeah.","start":387.63998,"end":387.96,"sentiment":"neutral","sentiment_score":-0.01701854169368744},{"text":"I'm thinking I'm thinking the power is just had the cable fit into the wheel here.","start":387.96,"end":393.47998,"sentiment":"neutral","sentiment_score":-0.041091180639341474}],"sentiment":"neutral","sentiment_score":-0.029938046354800463,"num_words":32,"start":372.915,"end":393.47998},{"sentences":[{"text":"I can I can I'm like, I'm switched off at the wall on that?","start":393.47998,"end":396.46,"sentiment":"neutral","sentiment_score":-0.05100989368345056},{"text":"Yeah.","start":400.145,"end":400.645,"sentiment":"neutral","sentiment_score":0.1377491056919098},{"text":"No worries.","start":409.26498,"end":409.825,"sentiment":"neutral","sentiment_score":0.015287691727280617},{"text":"Okay.","start":409.825,"end":410.145,"sentiment":"neutral","sentiment_score":0.11396320164203644},{"text":"Thanks.","start":410.145,"end":410.645,"sentiment":"neutral","sentiment_score":0.187796950340271}],"sentiment":"neutral","sentiment_score":-0.012844940549448916,"num_words":19,"start":393.47998,"end":410.645},{"sentences":[{"text":"Leave everything unplugged while you're doing that.","start":415.71,"end":417.81,"sentiment":"neutral","sentiment_score":-0.03742856079978602},{"text":"Yep.","start":418.83002,"end":419.15,"sentiment":"neutral","sentiment_score":0.1509794294834137},{"text":"Okay.","start":419.15,"end":419.55,"sentiment":"neutral","sentiment_score":0.19151777029037476},{"text":"Will do.","start":419.55,"end":420.21,"sentiment":"neutral","sentiment_score":0.26507218182086945},{"text":"See you.","start":421.55,"end":422.21,"sentiment":"neutral","sentiment_score":0.236562330275774}],"sentiment":"neutral","sentiment_score":0.08336663833604409,"num_words":13,"start":415.71,"end":422.21}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Intel.\n\nChannel 1: Good day. Glenn Angus here. I have an air cell service at our apartment in Queensland that we use occasionally. I've just come up here the last couple of weeks, and I do remember seeing something that you guys doing some major network updates. And if I had any problems with connectivity or something, I had to do a specific reset thing somehow.\n\nI just got kicked out of ChatGPT, and it wouldn't let me sign back in because I didn't recognize where I am in the in the world.\n\nChannel 0: Okay. Can I have your first name or the account holder's\n\nChannel 1: Yeah.\n\nChannel 0: first name?\n\nChannel 1: Glenn Angus.\n\nChannel 0: Glenn.\n\nChannel 1: Yeah. But I was able to get back and chat GBT with my\n\nChannel 0: Okay. I've got it here.\n\nChannel 1: hotspot. Yeah. So I remember you you were doing some network upgrades or\n\nChannel 0: Yeah.\n\nChannel 1: something.\n\nChannel 0: But that that's that's all been resolved now. Everything's\n\nChannel 1: Yeah. But\n\nChannel 0: all\n\nChannel 1: I\n\nChannel 0: working\n\nChannel 1: remember seeing\n\nChannel 0: back.\n\nChannel 1: an email saying if you have problems, do your certain sequence of events.\n\nChannel 0: Yeah. That\n\nChannel 1: And\n\nChannel 0: was a couple of months ago, but\n\nChannel 1: yeah. But I haven't been here. I've only I\n\nChannel 0: oh,\n\nChannel 1: just\n\nChannel 0: okay.\n\nChannel 1: got\n\nChannel 0: Sorry. Yeah. Yeah. You've been away. Yeah.\n\nChannel 1: yeah.\n\nChannel 0: But still oh, okay. So what you probably need oh, okay. Alright. Hang on a sec. Can I just put you on hold for two seconds?\n\nChannel 1: Sure.\n\nChannel 0: Okay. Okay. I'm back.\n\nChannel 1: Yeah. I was thinking that's all\n\nChannel 0: Can\n\nChannel 1: I could\n\nChannel 0: you\n\nChannel 1: think of what it would be. But yeah.\n\nChannel 0: alright. Can you do me a favor? Can\n\nChannel 1: Sure.\n\nChannel 0: you jot this number down? 0403?\n\nChannel 1: You know, I find something to write on. Hang on a second.\n\nChannel 0: Oh, okay. I'll I'll give you a text. Hang on a sec.\n\nChannel 1: No. No. I've got I've got pen and paper now. I just had to walk over this other room. No.\n\nSo it's 0403. Yep.\n\nChannel 0: Yep. 763\n\nChannel 1: Yep.\n\nChannel 0: 744.\n\nChannel 1: Yep.\n\nChannel 0: Now do you have a a laptop where you are right now?\n\nChannel 1: Yeah. I do.\n\nChannel 0: Okay. Can you get on that laptop and open up your Chrome?\n\nChannel 1: Yep.\n\nChannel 0: And in the Chrome URL, can you just do a speedtest.net for me and just send me a photo of it?\n\nChannel 1: Sure. I'll have to log off my hotspot, which is all up anyway, to get my other thing working. So hang on.\n\nChannel 0: So do you have a private VPN on active at the moment?\n\nChannel 1: No. I don't.\n\nChannel 0: Okay. So why the hell are you having this problem, Josh? That's\n\nChannel 1: Don't know.\n\nChannel 0: what have you done?\n\nChannel 1: Don't know. I was just looking I've been working away. I've been here for two weeks,\n\nChannel 0: I\n\nChannel 1: and I and Chat GP just probably log out and look back in and keep saying, unrecognized location, you know, I couldn't so\n\nChannel 0: don't\n\nChannel 1: I\n\nChannel 0: recognize\n\nChannel 1: got\n\nChannel 0: the location. Okay.\n\nChannel 1: yeah. And\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: That\n\nChannel 1: didn't\n\nChannel 0: that was that was at the beginning when we did a major upgrade with the the network,\n\nChannel 1: Yeah.\n\nChannel 0: the IP transit network.\n\nChannel 1: Yeah. Well, I haven't been here since, like, February. Yeah. February. So\n\nChannel 0: Yeah. We we we had the March.\n\nChannel 1: yeah.\n\nChannel 0: But we\n\nChannel 1: So\n\nChannel 0: had\n\nChannel 1: that\n\nChannel 0: all\n\nChannel 1: would have\n\nChannel 0: we\n\nChannel 1: it's\n\nChannel 0: yeah. Anyway,\n\nChannel 1: a\n\nChannel 0: look. It's all not\n\nChannel 1: I'm\n\nChannel 0: not\n\nChannel 1: doing\n\nChannel 0: a stress.\n\nChannel 1: the speed\n\nChannel 0: We'll get\n\nChannel 1: test now. That's alright.\n\nChannel 0: yep.\n\nChannel 1: Let me speak.\n\nChannel 0: Yep.\n\nChannel 1: I'm getting my 50 down.\n\nChannel 0: Yeah.\n\nChannel 1: I'm getting about 12 up, 13 up, but I'll screenshot it for you and send it to you.\n\nChannel 0: You're probably on a fifty twenty or something like that.\n\nChannel 1: Yeah. Probably. Yeah. Is your phone number a an iPhone?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. So I can text from the laptop. Maybe\n\nChannel 0: Yeah.\n\nChannel 1: a sec.\n\nChannel 0: You are you are on a fifty twenty, so it's it's good.\n\nChannel 1: Yeah.\n\nChannel 0: I just wanna see what location you're coming from, where it's coming from. I'll have to do I'll have to do a complete reset\n\nChannel 1: It says\n\nChannel 0: for you\n\nChannel 1: I'm from\n\nChannel 0: while you're\n\nChannel 1: it\n\nChannel 0: there.\n\nChannel 1: says I'm from Melbourne.\n\nChannel 0: I'll just yeah. If you could just send me that,\n\nChannel 1: Yeah. Yeah. We'll do. Yeah. That's fine.\n\nChannel 0: that'd\n\nChannel 1: Just\n\nChannel 0: be\n\nChannel 1: doing\n\nChannel 0: great.\n\nChannel 1: it now.\n\nChannel 0: Yeah.\n\nChannel 1: Messages 040376374\n\nChannel 0: Six three seven double four.\n\nChannel 1: 4.\n\nChannel 0: Yeah. Yeah. Because last year, there was a big upgrade on compliances and stuff like that. And when they did that upgrade on that under 16 year olds and couldn't get the TikTok and\n\nChannel 1: Yep.\n\nChannel 0: this and all that stuff,\n\nChannel 1: Yep.\n\nChannel 0: that's when everybody started to have all these issues.\n\nChannel 1: Yeah. Well,\n\nChannel 0: Once\n\nChannel 1: I'm I got you too.\n\nChannel 0: okay.\n\nChannel 1: I do\n\nChannel 0: You're\n\nChannel 1: still have\n\nChannel 0: you're\n\nChannel 1: issues.\n\nChannel 0: still on the old IP. That's why. That's weird. Okay.\n\nChannel 1: Because the other thing that's been\n\nChannel 0: Okay.\n\nChannel 1: happening a lot is I'm getting constant dropouts for, like, a minute, and then it\n\nChannel 0: Yeah.\n\nChannel 1: goes back\n\nChannel 0: Well,\n\nChannel 1: up\n\nChannel 0: that\n\nChannel 1: again.\n\nChannel 0: that that'll be a network issue.\n\nChannel 1: Yeah.\n\nChannel 0: But, anyway, look, I'm still seeing you. You still have the old.\n\nChannel 1: Old IP address.\n\nChannel 0: Yes. So what I want you to do, can you just at the back of your router, there's the power supply.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yeah. I need you to pull that out, and\n\nChannel 1: Oh, funny\n\nChannel 0: you\n\nChannel 1: enough.\n\nChannel 0: should.\n\nChannel 1: I've done that since I've been here.\n\nChannel 0: Now you need to do it again. Sorry, mate.\n\nChannel 1: Yeah. Right. No stress.\n\nChannel 0: So you're at Unit 27270642 Luana Drive, is it?\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Alright. So power\n\nChannel 0: Yeah.\n\nChannel 1: supplies\n\nChannel 0: You got a black\n\nChannel 1: out.\n\nChannel 0: box or a white box on\n\nChannel 1: White.\n\nChannel 0: the wall? Okay. So is that able to be unplugged, or you need to pull the power source out from the wall?\n\nChannel 1: No. No. Pull the cable out of the back of the out of the router. Yeah.\n\nChannel 0: No. I'm I'm talking about the box on the wall as well.\n\nChannel 1: Oh, the white box on the wall.\n\nChannel 0: Yeah. You\n\nChannel 1: Yes.\n\nChannel 0: could either\n\nChannel 1: Hardwired,\n\nChannel 0: pull it out or\n\nChannel 1: I think.\n\nChannel 0: you'll have to pull it out from the wall.\n\nChannel 1: No. It's actually I can't get to oh, you mean the DigiSet light? The DigiSet unit or the white box? Oh, the white\n\nChannel 0: The\n\nChannel 1: box\n\nChannel 0: white\n\nChannel 1: on\n\nChannel 0: box,\n\nChannel 1: the wall.\n\nChannel 0: the micro micro tick. It's a little micro\n\nChannel 1: Yeah.\n\nChannel 0: tick. Yeah. You are the you they sometimes you can pull the power plug out or power comes directly goes to the\n\nChannel 1: Yeah.\n\nChannel 0: gas\n\nChannel 1: I'm thinking\n\nChannel 0: goes to the\n\nChannel 1: I'm thinking the power is just had the cable fit into the wheel here. I can I can I'm like, I'm switched off at the wall on that?\n\nChannel 0: yeah. That's what you're not. Just pull the plug out from the wall.\n\nChannel 1: Yeah.\n\nChannel 0: If you could do that, that'd be great. Alright. Alright. You're offline. I can see you're offline now.\n\nJust give me about five minutes, and I'll call you back.\n\nChannel 1: No worries. Okay. Thanks.\n\nChannel 0: Actually, no. Sorry. I'm like I'm I'm lying. Give me about twenty because I need twenty minutes for this, and I'll call you back.\n\nChannel 1: Leave everything unplugged while you're doing that.\n\nChannel 0: Yeah. Yeah. Please.\n\nChannel 1: Yep. Okay. Will do.\n\nChannel 0: Yep. Okay. Thank you.\n\nChannel 1: See you.","paragraphs":[{"sentences":[{"text":"Good afternoon, Intel.","start":0.48,"end":1.78,"sentiment":"positive","sentiment_score":0.4547262291113536}],"sentiment":"positive","sentiment_score":0.4547262291113536,"channel":0,"num_words":3,"start":0.48,"end":1.78},{"sentences":[{"text":"Good day.","start":2.56,"end":3.22,"sentiment":"positive","sentiment_score":0.5102296620607376},{"text":"Glenn Angus here.","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":0.13797096411387125},{"text":"I have an air cell service at our apartment in Queensland that we use occasionally.","start":4.64,"end":9.94,"sentiment":"neutral","sentiment_score":0.07361526290575664},{"text":"I've just come up here the last couple of weeks, and I do remember seeing something that you guys doing some major network updates.","start":11.36,"end":19.385,"sentiment":"neutral","sentiment_score":-0.017760218301797675},{"text":"And if I had any problems with connectivity or 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the","start":388.265,"end":389.165,"sentiment":"neutral","sentiment_score":-0.03556824723879496}],"sentiment":"neutral","sentiment_score":-0.03556824723879496,"channel":0,"num_words":3,"start":388.265,"end":389.165},{"sentences":[{"text":"I'm thinking the power is just had the cable fit into the wheel here.","start":388.75998,"end":393.47998,"sentiment":"neutral","sentiment_score":-0.04197631536849907},{"text":"I can I can I'm like, I'm switched off at the wall on that?","start":393.47998,"end":396.46,"sentiment":"neutral","sentiment_score":-0.05100989368345056}],"sentiment":"neutral","sentiment_score":-0.04649310452597482,"channel":1,"num_words":28,"start":388.75998,"end":396.46},{"sentences":[{"text":"yeah.","start":396.265,"end":396.58502,"sentiment":"neutral","sentiment_score":-0.07281283289194107},{"text":"That's what you're not.","start":396.58502,"end":397.30502,"sentiment":"neutral","sentiment_score":-0.11134801246225834},{"text":"Just pull the plug out from the wall.","start":397.30502,"end":399.005,"sentiment":"neutral","sentiment_score":-0.03825219185091555}],"sentiment":"neutral","sentiment_score":-0.06340172442679222,"channel":0,"num_words":13,"start":396.265,"end":399.005},{"sentences":[{"text":"Yeah.","start":400.145,"end":400.645,"sentiment":"neutral","sentiment_score":0.1377491056919098}],"sentiment":"neutral","sentiment_score":0.1377491056919098,"channel":1,"num_words":1,"start":400.145,"end":400.645},{"sentences":[{"text":"If you could do that, that'd be great.","start":400.9,"end":402.34,"sentiment":"neutral","sentiment_score":0.24895337596535683},{"text":"Alright.","start":402.34,"end":402.84,"sentiment":"neutral","sentiment_score":0.12445368617773056},{"text":"Alright.","start":403.46,"end":403.78,"sentiment":"neutral","sentiment_score":0.10723837465047836},{"text":"You're offline.","start":403.78,"end":404.34,"sentiment":"neutral","sentiment_score":0.027132493443787098},{"text":"I can see you're offline now.","start":404.34,"end":405.78,"sentiment":"neutral","sentiment_score":0.04000229388475418}],"sentiment":"neutral","sentiment_score":0.13986654548595348,"channel":0,"num_words":18,"start":400.9,"end":405.78},{"sentences":[{"text":"Just give me about five minutes, and I'll call you back.","start":405.78,"end":409.08,"sentiment":"neutral","sentiment_score":-0.018048456785353748}],"sentiment":"neutral","sentiment_score":-0.018048456785353748,"channel":0,"num_words":11,"start":405.78,"end":409.08},{"sentences":[{"text":"No worries.","start":409.26498,"end":409.825,"sentiment":"neutral","sentiment_score":0.015287691727280617},{"text":"Okay.","start":409.825,"end":410.145,"sentiment":"neutral","sentiment_score":0.11396320164203644},{"text":"Thanks.","start":410.145,"end":410.645,"sentiment":"neutral","sentiment_score":0.187796950340271}],"sentiment":"neutral","sentiment_score":0.08308388385921717,"channel":1,"num_words":4,"start":409.26498,"end":410.645},{"sentences":[{"text":"Actually, no.","start":410.18,"end":410.82,"sentiment":"neutral","sentiment_score":-0.1905917003750801},{"text":"Sorry.","start":410.82,"end":411.13998,"sentiment":"negative","sentiment_score":-0.33934399485588074},{"text":"I'm like I'm I'm lying.","start":411.13998,"end":412.26,"sentiment":"negative","sentiment_score":-0.3724015772342682},{"text":"Give me about twenty because I need twenty minutes for this, and I'll call you back.","start":412.26,"end":415.56,"sentiment":"neutral","sentiment_score":-0.1636284883134067}],"sentiment":"neutral","sentiment_score":-0.21669129561632872,"channel":0,"num_words":24,"start":410.18,"end":415.56},{"sentences":[{"text":"Leave everything unplugged while you're doing that.","start":415.71,"end":417.81,"sentiment":"neutral","sentiment_score":-0.03742856079978602}],"sentiment":"neutral","sentiment_score":-0.03742856079978602,"channel":1,"num_words":7,"start":415.71,"end":417.81},{"sentences":[{"text":"Yeah.","start":417.535,"end":417.695,"sentiment":"neutral","sentiment_score":0.1266736388206482},{"text":"Yeah.","start":417.695,"end":417.935,"sentiment":"neutral","sentiment_score":0.11006546765565872},{"text":"Please.","start":417.935,"end":418.435,"sentiment":"neutral","sentiment_score":0.15453678369522095}],"sentiment":"neutral","sentiment_score":0.13042529672384262,"channel":0,"num_words":3,"start":417.535,"end":418.435},{"sentences":[{"text":"Yep.","start":418.83002,"end":419.15,"sentiment":"neutral","sentiment_score":0.1509794294834137},{"text":"Okay.","start":419.15,"end":419.55,"sentiment":"neutral","sentiment_score":0.19151777029037476},{"text":"Will do.","start":419.55,"end":420.21,"sentiment":"neutral","sentiment_score":0.26507218182086945}],"sentiment":"neutral","sentiment_score":0.21816039085388184,"channel":1,"num_words":4,"start":418.83002,"end":420.21},{"sentences":[{"text":"Yep.","start":419.935,"end":420.255,"sentiment":"neutral","sentiment_score":0.16051380336284635},{"text":"Okay.","start":420.255,"end":420.575,"sentiment":"neutral","sentiment_score":0.2806897759437561},{"text":"Thank you.","start":420.575,"end":421.315,"sentiment":"positive","sentiment_score":0.7375786006450653}],"sentiment":"positive","sentiment_score":0.4790901951491833,"channel":0,"num_words":4,"start":419.935,"end":421.315},{"sentences":[{"text":"See you.","start":421.55,"end":422.21,"sentiment":"neutral","sentiment_score":0.236562330275774}],"sentiment":"neutral","sentiment_score":0.236562330275774,"channel":1,"num_words":2,"start":421.55,"end":422.21}]},"summary":{"result":"success","short":"The customer, Glenn Angus, calls Intel to report issues with his air cell service. He explains that he had trouble connecting to chat GBT and was kicked out of ChatGPT. He also asks for help resetting his password and asks for the agent to reset his password. The agent guides him through the process and promises to call him back within five minutes."},"intents":{"segments":[{"text":"I just got kicked out of ChatGPT, and it wouldn't let me sign back in because I didn't recognize where I am in the in the world. Okay.","start_word":66,"end_word":93,"intents":[{"intent":"Report problem with chatgb","confidence_score":0.00002264133}]},{"text":"an email saying if you have problems, do your certain sequence of events. Yeah.","start_word":160,"end_word":173,"intents":[{"intent":"Request assistance with email","confidence_score":0.00020673929}]},{"text":"And in the Chrome URL, can you just do a speedtest.net for me and just send me a photo of it? Sure.","start_word":349,"end_word":370,"intents":[{"intent":"Request photo","confidence_score":0.0019550053}]},{"text":"Is your phone number a an iPhone? Yeah.","start_word":592,"end_word":599,"intents":[{"intent":"Request phone number","confidence_score":0.0030607367}]},{"text":"I just wanna see what location you're coming from, where it's coming from. I'll have to do I'll have to do a complete reset It says for you I'm from while you're it there. says I'm from Melbourne.","start_word":625,"end_word":662,"intents":[{"intent":"Reset location","confidence_score":0.4070868}]},{"text":"Because last year, there was a big upgrade on compliances and stuff like that. And when they did that upgrade on that under 16 year olds and couldn't get the TikTok and Yep. this and all that stuff, Yep. that's when everybody started to have all these issues. Yeah.","start_word":698,"end_word":746,"intents":[{"intent":"Upgrade compliances","confidence_score":0.024278553}]},{"text":"Old IP address. Yes.","start_word":820,"end_word":823,"intents":[{"intent":"Remove old ip address","confidence_score":0.0073729544}]},{"text":"So what I want you to do, can you just at the back of your router, there's the power supply. Yep. Yep.","start_word":824,"end_word":845,"intents":[{"intent":"Pull out power supply","confidence_score":0.8631582}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Intel. Good day.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4716426730155945},{"text":"Glenn Angus here. I have an air cell service at our apartment in Queensland that we use occasionally. I've just come up here the last couple of weeks, and I do remember seeing something that you guys doing some major network updates. And if I had any problems with connectivity or something, I had to do a specific reset thing somehow.","start_word":5,"end_word":65,"sentiment":"neutral","sentiment_score":-0.044406287372112274},{"text":"I just got kicked out of ChatGPT, and it wouldn't let me sign back in because I didn't recognize where I am in the in the world.","start_word":66,"end_word":92,"sentiment":"negative","sentiment_score":-0.34442082047462463},{"text":"Okay. Can I have your first name or the account holder's Yeah. first name? Glenn Angus. Glenn. Yeah. But I was able to get back and chat GBT with my Okay. I've got it here. hotspot. Yeah. So I remember you you were doing some network upgrades or Yeah. something. But that that's that's all been resolved now. Everything's Yeah. But all I working remember seeing back. an email saying if you have problems, do your certain sequence of events. Yeah. That And was a couple of months ago, but yeah. But I haven't been here. I've only I oh, just okay. got Sorry. Yeah. Yeah. You've been away. Yeah. yeah. But still oh, okay. So what you probably need oh, okay. Alright. Hang on a sec. Can I just put you on hold for two seconds? Sure. Okay. Okay. I'm back. Yeah. I was thinking that's all Can I could you think of what it would be. But yeah. alright. Can you do me a favor? Can Sure. you jot this number down? 0403? You know, I find something to write on. Hang on a second. Oh, okay. I'll I'll give you a text. Hang on a sec. No. No. I've got I've got pen and paper now. I just had to walk over this other room. No. So it's 0403. Yep. Yep. 763 Yep. 744. Yep. Now do you have a a laptop where you are right now? Yeah. I do. Okay. Can you get on that laptop and open up your Chrome? Yep. And in the Chrome URL, can you just do a speedtest.net for me and just send me a photo of it? Sure. I'll have to log off my hotspot, which is all up anyway, to get my other thing working. So hang on. So do you have a private VPN on active at the moment? No. I don't. Okay.","start_word":93,"end_word":407,"sentiment":"neutral","sentiment_score":-0.01809545819248472},{"text":"So why the hell are you having this problem, Josh? That's Don't know.","start_word":408,"end_word":420,"sentiment":"negative","sentiment_score":-0.387253850698471},{"text":"what have you done? Don't know.","start_word":421,"end_word":426,"sentiment":"neutral","sentiment_score":-0.3116860091686249},{"text":"I was just looking I've been working away. I've been here for two weeks, I and I and Chat GP just probably log out and look back in and keep saying, unrecognized location, you know, I couldn't so don't I recognize got the location.","start_word":427,"end_word":470,"sentiment":"negative","sentiment_score":-0.39269688725471497},{"text":"Okay. yeah. And Yeah. it That didn't that was that was at the beginning when we did a major upgrade with the the network, Yeah. the IP transit network. Yeah. Well, I haven't been here since, like, February. Yeah. February. So Yeah. We we we had the March. yeah. But we So had that all would have we it's yeah. Anyway, a look. It's all not I'm not doing a stress. the speed We'll get test now. That's alright. yep. Let me speak. Yep. I'm getting my 50 down. Yeah. I'm getting about 12 up, 13 up, but I'll screenshot it for you and send it to you. You're probably on a fifty twenty or something like that. Yeah. Probably. Yeah. Is your phone number a an iPhone? Yeah. Okay. So I can text from the laptop. Maybe Yeah. a sec.","start_word":471,"end_word":611,"sentiment":"neutral","sentiment_score":-0.007904155615796434},{"text":"You are you are on a fifty twenty, so it's it's good.","start_word":612,"end_word":623,"sentiment":"positive","sentiment_score":0.3787112534046173},{"text":"Yeah. I just wanna see what location you're coming from, where it's coming from. I'll have to do I'll have to do a complete reset It says for you I'm from while you're it there. says I'm from Melbourne. I'll just yeah. If you could just send me that, Yeah. Yeah. We'll do. Yeah. That's fine.","start_word":624,"end_word":679,"sentiment":"neutral","sentiment_score":0.041630249470472336},{"text":"that'd Just be doing great.","start_word":680,"end_word":684,"sentiment":"positive","sentiment_score":0.4939320683479309},{"text":"it now. Yeah. Messages 040376374 Six three seven double four. 4. Yeah. Yeah. Because last year, there was a big upgrade on compliances and stuff like that. And when they did that upgrade on that under 16 year olds and couldn't get the TikTok and Yep. this and all that stuff, Yep. that's when everybody started to have all these issues. Yeah. Well, Once I'm I got you too. okay. I do You're still have you're issues. still on the old IP. That's why. That's weird. Okay. Because the other thing that's been Okay. happening a lot is I'm getting constant dropouts for, like, a minute, and then it Yeah. goes back Well, up that again. that that'll be a network issue. Yeah. But, anyway, look, I'm still seeing you. You still have the old. Old IP address. Yes. So what I want you to do, can you just at the back of your router, there's the power supply. Yep. Yep. Yeah. I need you to pull that out, and Oh, funny you enough. should. I've done that since I've been here. Now you need to do it again. Sorry, mate. Yeah. Right. No stress. So you're at Unit 27270642 Luana Drive, is it? Yep. Okay. Alright. So power Yeah. supplies You got a black out. box or a white box on White. the wall? Okay. So is that able to be unplugged, or you need to pull the power source out from the wall? No. No. Pull the cable out of the back of the out of the router. Yeah. No. I'm I'm talking about the box on the wall as well. Oh, the white box on the wall. Yeah. You Yes. could either Hardwired, pull it out or I think. you'll have to pull it out from the wall. No. It's actually I can't get to oh, you mean the DigiSet light? The DigiSet unit or the white box? Oh, the white The box white on box, the wall. the micro micro tick. It's a little micro Yeah. tick. Yeah. You are the you they sometimes you can pull the power plug out or power comes directly goes to the Yeah. gas I'm thinking goes to the I'm thinking the power is just had the cable fit into the wheel here. I can I can I'm like, I'm switched off at the wall on that? yeah. That's what you're not. Just pull the plug out from the wall. Yeah. If you could do that, that'd be great. Alright. Alright. You're offline. I can see you're offline now. Just give me about five minutes, and I'll call you back. No worries. Okay. Thanks. Actually, no.","start_word":685,"end_word":1130,"sentiment":"neutral","sentiment_score":-0.04300978525036386},{"text":"Sorry. I'm like I'm I'm lying.","start_word":1131,"end_word":1136,"sentiment":"negative","sentiment_score":-0.3692143559455872},{"text":"Give me about twenty because I need twenty minutes for this, and I'll call you back. Leave everything unplugged while you're doing that. Yeah. Yeah. Please. Yep. Okay. Will do. Yep. Okay.","start_word":1137,"end_word":1168,"sentiment":"neutral","sentiment_score":-0.0326019749045372},{"text":"Thank you. See you.","start_word":1169,"end_word":1172,"sentiment":"positive","sentiment_score":0.6481889486312866}],"average":{"sentiment":"neutral","sentiment_score":-0.042111782710119346}}}}