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you for calling KTR. Please choose from one of the following options. Press 1 for service and projects. Press 2 for sales. Press 3 for the alarm monitoring center.\n\nPress 4 for accounts. And if you are a supplier, please press 5. Thank you for calling KTR. Please choose from one of the following options. Press 1 for service and projects.\n\nPress 2 for sales. Press 3 for the alarm monitoring center. Press 4 for accounts. And if you are a supplier, please press 5.","paragraphs":[{"sentences":[{"text":"Thank you for calling KTR.","start":0.08,"end":1.54,"sentiment":"positive","sentiment_score":0.44834179878234864},{"text":"Please choose from one of the following options.","start":2.6399999,"end":4.98,"sentiment":"neutral","sentiment_score":0.16663234308362007},{"text":"Press 1 for service and projects.","start":5.92,"end":7.94,"sentiment":"neutral","sentiment_score":0.04631310763458411},{"text":"Press 2 for sales.","start":9.12,"end":10.5,"sentiment":"neutral","sentiment_score":0.018586900550872087},{"text":"Press 3 for the alarm monitoring center.","start":11.36,"end":13.7,"sentiment":"neutral","sentiment_score":0.0030303741140025003}],"sentiment":"neutral","sentiment_score":0.1316068868463238,"num_words":30,"start":0.08,"end":13.7},{"sentences":[{"text":"Press 4 for accounts.","start":14.48,"end":15.94,"sentiment":"neutral","sentiment_score":-0.00359713239595294},{"text":"And if you are a supplier, please press 5.","start":16.775,"end":19.595001,"sentiment":"neutral","sentiment_score":-0.02918083593249321},{"text":"Thank you for calling KTR.","start":29.735,"end":31.515,"sentiment":"neutral","sentiment_score":0.18818170130252837},{"text":"Please choose from one of the following options.","start":32.57,"end":34.83,"sentiment":"neutral","sentiment_score":0.08213115856051445},{"text":"Press 1 for service and projects.","start":35.85,"end":37.87,"sentiment":"neutral","sentiment_score":0.024698646118243534}],"sentiment":"neutral","sentiment_score":0.0459104249603115,"num_words":32,"start":14.48,"end":37.87},{"sentences":[{"text":"Press 2 for sales.","start":39.05,"end":40.43,"sentiment":"neutral","sentiment_score":0.01735704578459263},{"text":"Press 3 for the alarm monitoring center.","start":41.29,"end":43.63,"sentiment":"neutral","sentiment_score":0.0181247740983963},{"text":"Press 4 for accounts.","start":44.489998,"end":45.87,"sentiment":"neutral","sentiment_score":0.015883660409599543},{"text":"And if you are a supplier, please press 5.","start":46.774998,"end":49.594997,"sentiment":"neutral","sentiment_score":-0.0014903913769457075}],"sentiment":"neutral","sentiment_score":0.010267613378042975,"num_words":24,"start":39.05,"end":49.594997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling KTR. Please choose from one of the following options. Press 1 for service and projects. Press 2 for sales. Press 3 for the alarm monitoring center.\n\nPress 4 for accounts. And if you are a supplier, please press 5. Thank you for calling KTR. Please choose from one of the following options. Press 1 for service and projects.\n\nPress 2 for sales. Press 3 for the alarm monitoring center. Press 4 for accounts. And if you are a supplier, please press 5.","paragraphs":[{"sentences":[{"text":"Thank you for calling KTR.","start":0.08,"end":1.54,"sentiment":"positive","sentiment_score":0.44834179878234864},{"text":"Please choose from one of the following options.","start":2.6399999,"end":4.98,"sentiment":"neutral","sentiment_score":0.16663234308362007},{"text":"Press 1 for service and projects.","start":5.92,"end":7.94,"sentiment":"neutral","sentiment_score":0.04631310763458411},{"text":"Press 2 for sales.","start":9.12,"end":10.5,"sentiment":"neutral","sentiment_score":0.018586900550872087},{"text":"Press 3 for the alarm monitoring center.","start":11.36,"end":13.7,"sentiment":"neutral","sentiment_score":0.0030303741140025003}],"sentiment":"neutral","sentiment_score":0.1316068868463238,"channel":1,"num_words":30,"start":0.08,"end":13.7},{"sentences":[{"text":"Press 4 for accounts.","start":14.48,"end":15.94,"sentiment":"neutral","sentiment_score":-0.00359713239595294},{"text":"And if you are a supplier, please press 5.","start":16.775,"end":19.595001,"sentiment":"neutral","sentiment_score":-0.02918083593249321},{"text":"Thank you for calling KTR.","start":29.735,"end":31.515,"sentiment":"neutral","sentiment_score":0.18818170130252837},{"text":"Please choose from one of the following options.","start":32.57,"end":34.83,"sentiment":"neutral","sentiment_score":0.08213115856051445},{"text":"Press 1 for service and projects.","start":35.85,"end":37.87,"sentiment":"neutral","sentiment_score":0.024698646118243534}],"sentiment":"neutral","sentiment_score":0.0459104249603115,"channel":1,"num_words":32,"start":14.48,"end":37.87},{"sentences":[{"text":"Press 2 for sales.","start":39.05,"end":40.43,"sentiment":"neutral","sentiment_score":0.01735704578459263},{"text":"Press 3 for the alarm monitoring center.","start":41.29,"end":43.63,"sentiment":"neutral","sentiment_score":0.0181247740983963},{"text":"Press 4 for accounts.","start":44.489998,"end":45.87,"sentiment":"neutral","sentiment_score":0.015883660409599543},{"text":"And if you are a supplier, please press 5.","start":46.774998,"end":49.594997,"sentiment":"neutral","sentiment_score":-0.0014903913769457075}],"sentiment":"neutral","sentiment_score":0.010267613378042975,"channel":1,"num_words":24,"start":39.05,"end":49.594997}]},"summary":{"result":"success","short":"The customer called KTR and was prompted to choose from various options, including service and projects, sales, alarm monitoring center, accounts, and supplier accounts. 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