{"metadata":{"transaction_key":"deprecated","request_id":"019fac7d-046d-7732-a423-06583a143527","sha256":"c4471381c747612f4434a6774f0aa23427f94102955c95e3748a05e0b9c0ec40","created":"2026-07-29T06:08:23.332Z","duration":50.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Luis Allegria.","confidence":0.7866211,"words":[{"word":"looking","start":5.2799997,"end":5.68,"confidence":0.59033203,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.04043535888195038},{"word":"for","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027155322954058647},{"word":"luis","start":6.0,"end":6.5,"confidence":0.7597656,"punctuated_word":"Luis","sentiment":"neutral","sentiment_score":0.08324487507343292},{"word":"allegria","start":6.64,"end":7.14,"confidence":0.7866211,"punctuated_word":"Allegria.","sentiment":"neutral","sentiment_score":0.11084248870611192}],"paragraphs":{"transcript":"\nLooking for Luis Allegria.","paragraphs":[{"sentences":[{"text":"Looking for Luis Allegria.","start":5.2799997,"end":7.14,"sentiment":"neutral","sentiment_score":0.06541951140388846}],"sentiment":"neutral","sentiment_score":0.06541951140388846,"num_words":4,"start":5.2799997,"end":7.14}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks, Luis Alegria. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"your","start":0.24,"end":0.48,"confidence":0.97802734,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.0003629736602306366},{"word":"name","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.015430282801389694},{"word":"and","start":0.79999995,"end":0.96,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02682906948029995},{"word":"reason","start":0.96,"end":1.36,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.00023747608065605164},{"word":"for","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00774548202753067},{"word":"calling","start":1.52,"end":1.92,"confidence":0.83935547,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.0257923137396574},{"word":"i'll","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.001257004216313362},{"word":"see","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0005489140748977661},{"word":"if","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.001590067520737648},{"word":"this","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.019482245668768883},{"word":"person","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.01272675022482872},{"word":"is","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012971829622983932},{"word":"available","start":3.28,"end":3.78,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.007426134310662746},{"word":"thanks","start":13.84,"end":14.32,"confidence":0.9140625,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6217591762542725},{"word":"luis","start":14.32,"end":14.799999,"confidence":0.7265625,"punctuated_word":"Luis","sentiment":"positive","sentiment_score":0.5448742508888245},{"word":"alegria","start":14.799999,"end":15.299999,"confidence":0.9145508,"punctuated_word":"Alegria.","sentiment":"positive","sentiment_score":0.589318573474884},{"word":"please","start":15.764999,"end":16.005,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11891009658575058},{"word":"stay","start":16.005,"end":16.244999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.15474599599838257},{"word":"on","start":16.244999,"end":16.404999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.15648430585861206},{"word":"the","start":16.404999,"end":16.484999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07840961962938309},{"word":"line","start":16.484999,"end":16.984999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.11991795897483826},{"word":"i'm","start":38.376938,"end":38.61694,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4140041768550873},{"word":"sorry","start":38.61694,"end":39.09694,"confidence":0.9724121,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4273955821990967},{"word":"this","start":39.09694,"end":39.336937,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.632013201713562},{"word":"person","start":39.336937,"end":39.656937,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5732895731925964},{"word":"is","start":39.656937,"end":39.816936,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5650079250335693},{"word":"not","start":39.816936,"end":40.05694,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5150864720344543},{"word":"available","start":40.05694,"end":40.55694,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5042487382888794},{"word":"if","start":40.77694,"end":40.93694,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2834031879901886},{"word":"you","start":40.93694,"end":41.09694,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16975027322769165},{"word":"would","start":41.09694,"end":41.25694,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1881298720836639},{"word":"like","start":41.25694,"end":41.496937,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17050017416477203},{"word":"to","start":41.496937,"end":41.57694,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2126583606004715},{"word":"leave","start":41.57694,"end":41.816936,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22189126908779144},{"word":"an","start":41.816936,"end":42.05694,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.21246673166751864},{"word":"additional","start":42.05694,"end":42.45694,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.24806836247444153},{"word":"message","start":42.45694,"end":42.95694,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2774195671081543},{"word":"please","start":43.016937,"end":43.41694,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2312666028738022},{"word":"reply","start":43.41694,"end":43.816936,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.2943301796913147},{"word":"after","start":43.816936,"end":44.13694,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.16037622094154358},{"word":"the","start":44.13694,"end":44.296936,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19043192267417908},{"word":"tone","start":44.296936,"end":44.796936,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12827593088150024}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks, Luis Alegria. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.24,"end":1.92,"sentiment":"neutral","sentiment_score":-0.010030114402373632},{"text":"I'll see if this person is available.","start":1.92,"end":3.78,"sentiment":"neutral","sentiment_score":-0.00764127674379519},{"text":"Thanks, Luis Alegria.","start":13.84,"end":15.299999,"sentiment":"positive","sentiment_score":0.585317333539327},{"text":"Please stay on the line.","start":15.764999,"end":16.984999,"sentiment":"neutral","sentiment_score":-0.12569359540939332},{"text":"I'm sorry.","start":38.376938,"end":39.09694,"sentiment":"negative","sentiment_score":-0.420699879527092}],"sentiment":"neutral","sentiment_score":0.007496288734609666,"num_words":23,"start":0.24,"end":39.09694},{"sentences":[{"text":"This person is not available.","start":39.09694,"end":40.55694,"sentiment":"negative","sentiment_score":-0.5579291820526123},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.77694,"end":44.796936,"sentiment":"neutral","sentiment_score":-0.2134977611047881}],"sentiment":"neutral","sentiment_score":-0.30413760872263657,"num_words":19,"start":39.09694,"end":44.796936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Looking for Luis Allegria.\n\nChannel 1: Thanks, Luis Alegria. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.24,"end":1.92,"sentiment":"neutral","sentiment_score":-0.010030114402373632},{"text":"I'll see if this person is available.","start":1.92,"end":3.78,"sentiment":"neutral","sentiment_score":-0.00764127674379519}],"sentiment":"neutral","sentiment_score":-0.008743817201600624,"channel":1,"num_words":13,"start":0.24,"end":3.78},{"sentences":[{"text":"Looking for Luis Allegria.","start":5.2799997,"end":7.14,"sentiment":"neutral","sentiment_score":0.06541951140388846}],"sentiment":"neutral","sentiment_score":0.06541951140388846,"channel":0,"num_words":4,"start":5.2799997,"end":7.14},{"sentences":[{"text":"Thanks, Luis Alegria.","start":13.84,"end":15.299999,"sentiment":"positive","sentiment_score":0.585317333539327},{"text":"Please stay on the line.","start":15.764999,"end":16.984999,"sentiment":"neutral","sentiment_score":-0.12569359540939332},{"text":"I'm sorry.","start":38.376938,"end":39.09694,"sentiment":"negative","sentiment_score":-0.420699879527092},{"text":"This person is not available.","start":39.09694,"end":40.55694,"sentiment":"negative","sentiment_score":-0.5579291820526123},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.77694,"end":44.796936,"sentiment":"neutral","sentiment_score":-0.2134977611047881}],"sentiment":"neutral","sentiment_score":-0.18939759659356084,"channel":1,"num_words":29,"start":13.84,"end":44.796936}]},"summary":{"result":"success","short":"Your name and reason for calling. I'll see if this person is available. Looking for Luis Allegria. Thanks, Luis Alegria. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Looking for Luis Allegria.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.020441779866814613},{"text":"Thanks, Luis Alegria.","start_word":17,"end_word":19,"sentiment":"positive","sentiment_score":0.5863176584243774},{"text":"Please stay on the line.","start_word":20,"end_word":24,"sentiment":"neutral","sentiment_score":-0.12473098933696748},{"text":"I'm sorry. This person is not available.","start_word":25,"end_word":31,"sentiment":"negative","sentiment_score":-0.49006351828575134},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":32,"end_word":45,"sentiment":"neutral","sentiment_score":-0.21949952840805056}],"average":{"sentiment":"neutral","sentiment_score":-0.0661052162967511}}}}