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Fantastic. Before we jump into the call there, Jason, I do have to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Fantastic. And just to do security, we are discussing your personal information. So I'll just get you to confirm your full name, your date of birth, and address I should have on file. Beautiful. Thank you so much for that. So I had you booked in for a bit of a catch up. I asked Jack to book you in with me just to kinda go through the details we have here. I know he's been working hard with c bus on the account. He's trying to get that rollover completed from c bus, and every time it gets submitted, Cbus put it through exactly as they're supposed to. It gets rejected on the ATO end, and they don't tell they're not actually giving anyone any reasons to what the rejection is. They're just asking us to go back and check all the details there. I am so sorry it's taken so long. I can understand it's extremely frustrating for you to go through and have this continuously rejected. I just wanted to yeah. Yeah. Yeah. So that's Cbus trying to send the rollover. And what essentially needs to happen is Cbus is sending the rollover and the funds to the SMSF. And when they enter that into the super super stream system, they have to send a message via you've got, like, what's called an ESA or electronic service address, and the message goes through that ESA to the ACO to say that they're trying to do a rollover. The ACO check all that information, the rollover, and if something doesn't marry up with what they have, they reject it and then see if us have to keep everything where it is and can't put the money into the rollover. So it's a little bit confusing the way it all works. So it all kind of relies on the ATO having the right information. We have spoken to the accountants on several accounts. They've updated the ESA for you. They've kept given us all the information we need to be able to check it all. Everything looks right on this end, but what I wanted to see if I could do are you able to log in to your myGov account at all? A while? Ah, the token? Yeah. Okay. So, look, the way I'm sort of thinking we maybe would be good to hold to do now, just to make it a bit easier on you, the money sitting in SeaBus is not sitting in cash. It is invested at the moment. To make it easier on yourself, because we have done the rollover, the original rollover into into MyNorth there. So the first funds that were in cash sitting in that bank account have been invested, and, look, they're doing really well. I had a really good look at your portfolio this morning. Yeah. So from inception, when we opened up that MyNorth Super account for you, you're actually up by 5.17% net of fees since coming on board. So that's really good to see. Yeah. And that's 5% return to start with. So we are really happy with that. What I wanted to find out is, would you like to just for the time being, we hold off on rolling the funds out of CBAS for the moment. We leave the money in CBAS. You're coming up to doing an annual review soon anyway. We can do an annual review in the office, and then you and I can look at trying to get that completed, or we can go into your myGov account together and check the information. Does that sound okay to you? Just so we're not having to get you to send more forms, we just hold off on that portion for the time being. Yeah? Yeah. Yeah. No. That's okay. Look. The money in SeaBus is still sitting there. It is invested, so it is it's not sitting in cash or anything crazy. We'll make sure it remains invested for the time being for you. Essentially, what we'll do is we'll wrap up the advice document now. We have as part of the advice regular rollovers and your review time anyway. So to save you the trouble, we've done the first part of the advice. We've got the money in in my north there. It is invested and working nicely. Your contributions and Cbus is still sitting over there working as well. We'll just hold off for the time being. When you're due to have your annual review in a few months, you can maybe we can make a time. If you're comfortable, you wanna come into the office, we can sit down together, go through things. You and I can log in to your into your ATO account and have a look at the information, marry everything up together, and then we can try and do another rollover in in a few months' time, give you a bit of a break. How does that sound? Yeah. Oh, fantastic. All good. Oh, well, I'm glad everything's working really well thus far. I'm so sorry the rollovers haven't worked the way we wanted to. Unfortunately, it's not you're not the only one. We are having a few troubles with SMSF rollovers at the moment. There seems to be something going on, so we are doing it for a few people at the moment. So I just figured we'll save you a little bit of stress, put a hold on that for yourself at the moment, and then you and I can sort of catch up at review time and look at what's happening, look at where things are up to, and maybe do a rollover then for you. Okay? Excellent. Do you have any other questions for me at the moment or anything else you wanted to ask us? Or no? Yeah. Absolutely. You let me know whenever you're back and ready, and I'll make time. We'll have a good old chat. I'll make you a coffee. We'll go through things and see what how everything's going for you. Absolutely. My pleasure. I'm glad your mine also is working really well for you. I'll well, it's good to see a lovely five percent net return there for the starting point. So we'll just do a catch up in a few months and see how things are going for you, Jason. But if you need anything, you please let us know. Give us a call, and and my team will book you in whenever suits you for a bit of a catch up and a chat. Okay? No worries. You have a good day. Don't work too hard. Thanks, Jason. See you later. 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Jason. It's Dana from OQ Financial. How are you this afternoon? That's good. I had you booked in for a bit of a quick catch up this afternoon.\n\nIs now still a good time there for you? Yeah. Fantastic. Before we jump into the call there, Jason, I do have to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that?\n\nFantastic. And just to do security, we are discussing your personal information. So I'll just get you to confirm your full name, your date of birth, and address I should have on file. Beautiful. Thank you so much for that.\n\nSo I had you booked in for a bit of a catch up. I asked Jack to book you in with me just to kinda go through the details we have here. I know he's been working hard with c bus on the account. He's trying to get that rollover completed from c bus, and every time it gets submitted, Cbus put it through exactly as they're supposed to. It gets rejected on the ATO end, and they don't tell they're not actually giving anyone any reasons to what the rejection is.\n\nThey're just asking us to go back and check all the details there. I am so sorry it's taken so long. I can understand it's extremely frustrating for you to go through and have this continuously rejected. I just wanted to yeah. Yeah.\n\nYeah. So that's Cbus trying to send the rollover. And what essentially needs to happen is Cbus is sending the rollover and the funds to the SMSF. And when they enter that into the super super stream system, they have to send a message via you've got, like, what's called an ESA or electronic service address, and the message goes through that ESA to the ACO to say that they're trying to do a rollover. The ACO check all that information, the rollover, and if something doesn't marry up with what they have, they reject it and then see if us have to keep everything where it is and can't put the money into the rollover.\n\nSo it's a little bit confusing the way it all works. So it all kind of relies on the ATO having the right information. We have spoken to the accountants on several accounts. They've updated the ESA for you. They've kept given us all the information we need to be able to check it all.\n\nEverything looks right on this end, but what I wanted to see if I could do are you able to log in to your myGov account at all? A while? Ah, the token? Yeah. Okay.\n\nSo, look, the way I'm sort of thinking we maybe would be good to hold to do now, just to make it a bit easier on you, the money sitting in SeaBus is not sitting in cash. It is invested at the moment. To make it easier on yourself, because we have done the rollover, the original rollover into into MyNorth there. So the first funds that were in cash sitting in that bank account have been invested, and, look, they're doing really well. I had a really good look at your portfolio this morning.\n\nYeah. So from inception, when we opened up that MyNorth Super account for you, you're actually up by 5.17% net of fees since coming on board. So that's really good to see. Yeah. And that's 5% return to start with.\n\nSo we are really happy with that. What I wanted to find out is, would you like to just for the time being, we hold off on rolling the funds out of CBAS for the moment. We leave the money in CBAS. You're coming up to doing an annual review soon anyway. We can do an annual review in the office, and then you and I can look at trying to get that completed, or we can go into your myGov account together and check the information.\n\nDoes that sound okay to you? Just so we're not having to get you to send more forms, we just hold off on that portion for the time being. Yeah? Yeah. Yeah.\n\nNo. That's okay. Look. The money in SeaBus is still sitting there. It is invested, so it is it's not sitting in cash or anything crazy.\n\nWe'll make sure it remains invested for the time being for you. Essentially, what we'll do is we'll wrap up the advice document now. We have as part of the advice regular rollovers and your review time anyway. So to save you the trouble, we've done the first part of the advice. We've got the money in in my north there.\n\nIt is invested and working nicely. Your contributions and Cbus is still sitting over there working as well. We'll just hold off for the time being. When you're due to have your annual review in a few months, you can maybe we can make a time. If you're comfortable, you wanna come into the office, we can sit down together, go through things.\n\nYou and I can log in to your into your ATO account and have a look at the information, marry everything up together, and then we can try and do another rollover in in a few months' time, give you a bit of a break. How does that sound? Yeah. Oh, fantastic. All good.\n\nOh, well, I'm glad everything's working really well thus far. I'm so sorry the rollovers haven't worked the way we wanted to. Unfortunately, it's not you're not the only one. We are having a few troubles with SMSF rollovers at the moment. There seems to be something going on, so we are doing it for a few people at the moment.\n\nSo I just figured we'll save you a little bit of stress, put a hold on that for yourself at the moment, and then you and I can sort of catch up at review time and look at what's happening, look at where things are up to, and maybe do a rollover then for you. Okay? Excellent. Do you have any other questions for me at the moment or anything else you wanted to ask us? Or no?\n\nYeah. Absolutely. You let me know whenever you're back and ready, and I'll make time. We'll have a good old chat. I'll make you a coffee.\n\nWe'll go through things and see what how everything's going for you. Absolutely. My pleasure. I'm glad your mine also is working really well for you. I'll well, it's good to see a lovely five percent net return there for the starting point.\n\nSo we'll just do a catch up in a few months and see how things are going for you, Jason. But if you need anything, you please let us know. Give us a call, and and my team will book you in whenever suits you for a bit of a catch up and a chat. Okay? No worries.\n\nYou have a good day. Don't work too hard. Thanks, Jason. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jason.","start":2.6399999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.10631439089775085},{"text":"It's Dana from OQ Financial.","start":3.4399998,"end":4.96,"sentiment":"neutral","sentiment_score":0.15372267067432405},{"text":"How are you this afternoon?","start":4.96,"end":6.18,"sentiment":"neutral","sentiment_score":0.1916978508234024},{"text":"That's good.","start":8.4,"end":9.2,"sentiment":"positive","sentiment_score":0.6494712829589844},{"text":"I had you booked in for a bit of a quick catch up this afternoon.","start":9.2,"end":11.679999,"sentiment":"neutral","sentiment_score":0.3226925452550252}],"sentiment":"neutral","sentiment_score":0.2785883494492235,"num_words":29,"start":2.6399999,"end":11.679999},{"sentences":[{"text":"Is now still a good time there for you?","start":11.679999,"end":13.62,"sentiment":"neutral","sentiment_score":0.30530059668752885},{"text":"Yeah.","start":14.625,"end":15.105,"sentiment":"neutral","sentiment_score":0.21597875654697415},{"text":"Fantastic.","start":15.105,"end":15.605,"sentiment":"positive","sentiment_score":0.46662455797195435},{"text":"Before we jump into the call there, Jason, I do have to let you know we do record our calls for quality and training purposes.","start":16.465,"end":21.445,"sentiment":"neutral","sentiment_score":0.1299147193133831},{"text":"Are you happy for me to proceed with that?","start":21.505,"end":23.605,"sentiment":"neutral","sentiment_score":0.18728278080622354}],"sentiment":"neutral","sentiment_score":0.18586048210660616,"num_words":45,"start":11.679999,"end":23.605},{"sentences":[{"text":"Fantastic.","start":24.865,"end":25.365,"sentiment":"positive","sentiment_score":0.3367576003074646},{"text":"And just to do security, we are discussing your personal information.","start":25.585,"end":28.289999,"sentiment":"neutral","sentiment_score":0.11360111155293205},{"text":"So I'll just get you to confirm your full name, your date of birth, and address I should have on file.","start":28.289999,"end":32.23,"sentiment":"neutral","sentiment_score":0.1230873493921189},{"text":"Beautiful.","start":38.129997,"end":38.61,"sentiment":"positive","sentiment_score":0.4466580748558045},{"text":"Thank you so much for that.","start":38.61,"end":40.325,"sentiment":"positive","sentiment_score":0.5672808388868967}],"sentiment":"neutral","sentiment_score":0.20053868182003498,"num_words":40,"start":24.865,"end":40.325},{"sentences":[{"text":"So I had you booked in for a bit of a catch up.","start":40.385,"end":42.145,"sentiment":"neutral","sentiment_score":0.13624842178363067},{"text":"I asked Jack to book you in with me just to kinda go through the details we have here.","start":42.145,"end":45.665,"sentiment":"neutral","sentiment_score":0.05172677593011605},{"text":"I know he's been working hard with c bus on the account.","start":45.665,"end":48.704998,"sentiment":"neutral","sentiment_score":-0.048548304165403046},{"text":"He's trying to get that rollover completed from c bus, and every time it gets submitted, Cbus put it through exactly as they're supposed to.","start":48.704998,"end":57.39,"sentiment":"neutral","sentiment_score":-0.1303505441173911},{"text":"It gets rejected on the ATO end, and they don't tell they're not actually giving anyone any reasons to what the rejection is.","start":57.77,"end":64.17,"sentiment":"neutral","sentiment_score":-0.2936311856560085}],"sentiment":"neutral","sentiment_score":-0.08522632931683051,"num_words":92,"start":40.385,"end":64.17},{"sentences":[{"text":"They're just asking us to go back and check all the details there.","start":64.17,"end":67.305,"sentiment":"neutral","sentiment_score":-0.2534080629165356},{"text":"I am so sorry it's taken so long.","start":67.785,"end":69.625,"sentiment":"negative","sentiment_score":-0.43619056791067123},{"text":"I can understand it's extremely frustrating for you to go through and have this continuously rejected.","start":69.625,"end":75.165,"sentiment":"negative","sentiment_score":-0.5549139808863401},{"text":"I just wanted to yeah.","start":76.345,"end":78.605,"sentiment":"neutral","sentiment_score":-0.11887607127428054},{"text":"Yeah.","start":90.76,"end":91.26,"sentiment":"neutral","sentiment_score":-0.07415465265512466}],"sentiment":"negative","sentiment_score":-0.3797904201025187,"num_words":43,"start":64.17,"end":91.26},{"sentences":[{"text":"Yeah.","start":91.479996,"end":91.979996,"sentiment":"neutral","sentiment_score":-0.08746175467967987},{"text":"So that's Cbus trying to send the rollover.","start":92.04,"end":94.78,"sentiment":"neutral","sentiment_score":-0.18397910054773092},{"text":"And what essentially needs to happen is Cbus is sending the rollover and the funds to the SMSF.","start":95.315,"end":100.535,"sentiment":"neutral","sentiment_score":-0.14761407714751032},{"text":"And when they enter that into the super super stream system, they have to send a message via you've got, like, what's called an ESA or electronic service address, and the message goes through that ESA to the ACO to say that they're trying to do a rollover.","start":100.675,"end":116.57,"sentiment":"neutral","sentiment_score":-0.023206533393628586},{"text":"The ACO check all that information, the rollover, and if something doesn't marry up with what they have, they reject it and then see if us have to keep everything where it is and can't put the money into the rollover.","start":116.95,"end":127.985,"sentiment":"neutral","sentiment_score":-0.04909176581607359}],"sentiment":"neutral","sentiment_score":-0.0633019305954302,"num_words":116,"start":91.479996,"end":127.985},{"sentences":[{"text":"So it's a little bit confusing the way it all works.","start":128.045,"end":131.405,"sentiment":"neutral","sentiment_score":-0.19635050676085733},{"text":"So it all kind of relies on the ATO having the right information.","start":131.405,"end":134.465,"sentiment":"neutral","sentiment_score":-0.07878068834543228},{"text":"We have spoken to the accountants on several accounts.","start":135.325,"end":138.765,"sentiment":"neutral","sentiment_score":-0.0032178649885786902},{"text":"They've updated the ESA for you.","start":138.765,"end":141.45,"sentiment":"neutral","sentiment_score":0.03095440628627936},{"text":"They've kept given us all the information we need to be able to check it all.","start":141.67,"end":146.09,"sentiment":"neutral","sentiment_score":0.008760369149968028}],"sentiment":"neutral","sentiment_score":-0.05249223570254716,"num_words":55,"start":128.045,"end":146.09},{"sentences":[{"text":"Everything looks right on this end, but what I wanted to see if I could do are you able to log in to your myGov account at all?","start":146.31,"end":152.65,"sentiment":"neutral","sentiment_score":0.020440828254712478},{"text":"A while?","start":157.66501,"end":158.405,"sentiment":"neutral","sentiment_score":-0.017060712911188602},{"text":"Ah, the token?","start":161.505,"end":162.485,"sentiment":"neutral","sentiment_score":-0.008731539361178875},{"text":"Yeah.","start":163.02501,"end":163.52501,"sentiment":"neutral","sentiment_score":-0.0025635194033384323},{"text":"Okay.","start":167.28,"end":167.78,"sentiment":"neutral","sentiment_score":0.02389802783727646}],"sentiment":"neutral","sentiment_score":0.015238904447427818,"num_words":35,"start":146.31,"end":167.78},{"sentences":[{"text":"So, look, the way I'm sort of thinking we maybe would be good to hold to do now, just to make it a bit easier on you, the money sitting in SeaBus is not sitting in cash.","start":168.08,"end":177.84001,"sentiment":"neutral","sentiment_score":0.036928763512421296},{"text":"It is invested at the moment.","start":177.84001,"end":179.62001,"sentiment":"neutral","sentiment_score":0.029160016526778538},{"text":"To make it easier on yourself, because we have done the rollover, the original rollover into into MyNorth there.","start":180.045,"end":186.125,"sentiment":"neutral","sentiment_score":0.1367379505383341},{"text":"So the first funds that were in cash sitting in that bank account have been invested, and, look, they're doing really well.","start":186.125,"end":192.14499,"sentiment":"neutral","sentiment_score":0.30924300307577307},{"text":"I had a really good look at your portfolio this morning.","start":192.36499,"end":195.185,"sentiment":"positive","sentiment_score":0.35844375870444556}],"sentiment":"neutral","sentiment_score":0.1566902402396265,"num_words":95,"start":168.08,"end":195.185},{"sentences":[{"text":"Yeah.","start":196.07,"end":196.47,"sentiment":"neutral","sentiment_score":0.25022614002227783},{"text":"So from inception, when we opened up that MyNorth Super account for you, you're actually up by 5.17% net of fees since coming on board.","start":196.47,"end":206.95,"sentiment":"positive","sentiment_score":0.4811603832244873},{"text":"So that's really good to see.","start":206.95,"end":208.49,"sentiment":"positive","sentiment_score":0.6696164309978485},{"text":"Yeah.","start":210.29501,"end":210.79501,"sentiment":"positive","sentiment_score":0.4308548867702484},{"text":"And that's 5% return to start with.","start":210.93501,"end":213.57501,"sentiment":"positive","sentiment_score":0.5945261120796204}],"sentiment":"positive","sentiment_score":0.5222367994487286,"num_words":40,"start":196.07,"end":213.57501},{"sentences":[{"text":"So we are really happy with that.","start":213.57501,"end":215.35501,"sentiment":"positive","sentiment_score":0.7551278046199253},{"text":"What I wanted to find out is, would you like to just for the time being, we hold off on rolling the funds out of CBAS for the moment.","start":215.49501,"end":224.37001,"sentiment":"neutral","sentiment_score":0.00362654956288993},{"text":"We leave the money in CBAS.","start":224.37001,"end":226.07,"sentiment":"neutral","sentiment_score":0.009854026138782501},{"text":"You're coming up to doing an annual review soon anyway.","start":226.29001,"end":229.35,"sentiment":"neutral","sentiment_score":0.08303519152104855},{"text":"We can do an annual review in the office, and then you and I can look at trying to get that completed, or we can go into your myGov account together and check the information.","start":229.49,"end":237.845,"sentiment":"neutral","sentiment_score":0.06823329276272229}],"sentiment":"neutral","sentiment_score":0.09964029756783616,"num_words":87,"start":213.57501,"end":237.845},{"sentences":[{"text":"Does that sound okay to you?","start":238.30501,"end":239.74501,"sentiment":"neutral","sentiment_score":0.10445234552025795},{"text":"Just so we're not having to get you to send more forms, we just hold off on that portion for the time being.","start":239.74501,"end":245.045,"sentiment":"neutral","sentiment_score":-0.17842626118141672},{"text":"Yeah?","start":245.345,"end":245.845,"sentiment":"neutral","sentiment_score":-0.08616823703050613},{"text":"Yeah.","start":248.85,"end":249.35,"sentiment":"neutral","sentiment_score":-0.1425391435623169},{"text":"Yeah.","start":254.53,"end":255.03,"sentiment":"neutral","sentiment_score":-0.06896182894706726}],"sentiment":"neutral","sentiment_score":-0.11796122323721647,"num_words":32,"start":238.30501,"end":255.03},{"sentences":[{"text":"No.","start":256.21,"end":256.53,"sentiment":"neutral","sentiment_score":-0.13844706118106842},{"text":"That's okay.","start":256.53,"end":257.25,"sentiment":"neutral","sentiment_score":-0.08575984090566635},{"text":"Look.","start":257.25,"end":257.49,"sentiment":"neutral","sentiment_score":-0.023602217435836792},{"text":"The money in SeaBus is still sitting there.","start":257.49,"end":259.33,"sentiment":"neutral","sentiment_score":-0.05203631008043885},{"text":"It is invested, so it is it's not sitting in cash or anything crazy.","start":259.33,"end":263.305,"sentiment":"neutral","sentiment_score":-0.057390652264335325}],"sentiment":"neutral","sentiment_score":-0.05974340664509397,"num_words":26,"start":256.21,"end":263.305},{"sentences":[{"text":"We'll make sure it remains invested for the time being for you.","start":263.305,"end":266.60498,"sentiment":"neutral","sentiment_score":0.03812048646310965},{"text":"Essentially, what we'll do is we'll wrap up the advice document now.","start":266.905,"end":270.125,"sentiment":"neutral","sentiment_score":0.06004419270902872},{"text":"We have as part of the advice regular rollovers and your review time anyway.","start":270.50497,"end":274.745,"sentiment":"neutral","sentiment_score":0.05464249396962779},{"text":"So to save you the trouble, we've done the first part of the advice.","start":274.745,"end":278.48,"sentiment":"neutral","sentiment_score":0.06460388643401009},{"text":"We've got the money in in my north there.","start":278.48,"end":281.28,"sentiment":"neutral","sentiment_score":0.05708844380246268}],"sentiment":"neutral","sentiment_score":0.055101991310471395,"num_words":61,"start":263.305,"end":281.28},{"sentences":[{"text":"It is invested and working nicely.","start":281.28,"end":283.30002,"sentiment":"neutral","sentiment_score":0.20919187615315119},{"text":"Your contributions and Cbus is still sitting over there working as well.","start":283.52002,"end":287.54,"sentiment":"neutral","sentiment_score":0.18904322385787964},{"text":"We'll just hold off for the time being.","start":287.76,"end":289.57498,"sentiment":"neutral","sentiment_score":0.030661596916615963},{"text":"When you're due to have your annual review in a few months, you can maybe we can make a time.","start":289.57498,"end":293.895,"sentiment":"neutral","sentiment_score":0.0798274265602231},{"text":"If you're comfortable, you wanna come into the office, we can sit down together, go through things.","start":293.895,"end":298.155,"sentiment":"neutral","sentiment_score":0.09099619791788213}],"sentiment":"neutral","sentiment_score":0.10972137483102935,"num_words":63,"start":281.28,"end":298.155},{"sentences":[{"text":"You and I can log in to your into your ATO account and have a look at the information, marry everything up together, and then we can try and do another rollover in in a few months' time, give you a bit of a break.","start":298.29498,"end":310.59,"sentiment":"neutral","sentiment_score":0.08242365179790391},{"text":"How does that sound?","start":310.59,"end":311.65,"sentiment":"neutral","sentiment_score":0.13345666229724884},{"text":"Yeah.","start":313.47,"end":313.97,"sentiment":"neutral","sentiment_score":-0.04406106472015381},{"text":"Oh, fantastic.","start":314.35,"end":315.81,"sentiment":"positive","sentiment_score":0.5091685801744461},{"text":"All good.","start":316.27,"end":316.91,"sentiment":"positive","sentiment_score":0.4771426320075989}],"sentiment":"neutral","sentiment_score":0.11428615443960384,"num_words":54,"start":298.29498,"end":316.91},{"sentences":[{"text":"Oh, well, I'm glad everything's working really well thus far.","start":316.91,"end":319.315,"sentiment":"positive","sentiment_score":0.5302492171525955},{"text":"I'm so sorry the rollovers haven't worked the way we wanted to.","start":319.315,"end":322.595,"sentiment":"neutral","sentiment_score":-0.11942580404380958},{"text":"Unfortunately, it's not you're not the only one.","start":322.595,"end":325.075,"sentiment":"neutral","sentiment_score":-0.1652456298470497},{"text":"We are having a few troubles with SMSF rollovers at the moment.","start":325.075,"end":329.075,"sentiment":"neutral","sentiment_score":-0.17448668678601584},{"text":"There seems to be something going on, so we are doing it for a few people at the moment.","start":329.075,"end":333.635,"sentiment":"neutral","sentiment_score":-0.12718572585206284}],"sentiment":"neutral","sentiment_score":-0.03217953358028756,"num_words":61,"start":316.91,"end":333.635},{"sentences":[{"text":"So I just figured we'll save you a little bit of stress, put a hold on that for yourself at the moment, and then you and I can sort of catch up at review time and look at what's happening, look at where things are up to, and maybe do a rollover then for you.","start":333.635,"end":346.56998,"sentiment":"neutral","sentiment_score":0.03192996434359388},{"text":"Okay?","start":346.63,"end":347.13,"sentiment":"neutral","sentiment_score":0.08269604295492172},{"text":"Excellent.","start":349.095,"end":349.595,"sentiment":"neutral","sentiment_score":0.24703584611415863},{"text":"Do you have any other questions for me at the moment or anything else you wanted to ask us?","start":349.815,"end":354.135,"sentiment":"neutral","sentiment_score":0.06282298227674082},{"text":"Or no?","start":354.135,"end":356.315,"sentiment":"neutral","sentiment_score":0.03560448344796896}],"sentiment":"neutral","sentiment_score":0.04295801997590715,"num_words":78,"start":333.635,"end":356.315},{"sentences":[{"text":"Yeah.","start":359.815,"end":360.315,"sentiment":"neutral","sentiment_score":0.07302175462245941},{"text":"Absolutely.","start":362.02,"end":362.52,"sentiment":"neutral","sentiment_score":0.15880432724952698},{"text":"You let me know whenever you're back and ready, and I'll make time.","start":362.97998,"end":365.86,"sentiment":"neutral","sentiment_score":0.15055302129342005},{"text":"We'll have a good old chat.","start":365.86,"end":366.9,"sentiment":"neutral","sentiment_score":0.2044807275136312},{"text":"I'll make you a coffee.","start":366.9,"end":367.86,"sentiment":"neutral","sentiment_score":0.15589501410722734}],"sentiment":"neutral","sentiment_score":0.16136056901170656,"num_words":26,"start":359.815,"end":367.86},{"sentences":[{"text":"We'll go through things and see what how everything's going for you.","start":367.86,"end":371.62,"sentiment":"neutral","sentiment_score":0.11437655116120975},{"text":"Absolutely.","start":371.62,"end":372.12,"sentiment":"neutral","sentiment_score":0.32068711519241333},{"text":"My pleasure.","start":374.915,"end":375.795,"sentiment":"positive","sentiment_score":0.5036055743694305},{"text":"I'm glad your mine also is working really well for you.","start":375.795,"end":378.695,"sentiment":"positive","sentiment_score":0.5026734362949025},{"text":"I'll well, it's good to see a lovely five percent net return there for the starting point.","start":379.075,"end":384.595,"sentiment":"positive","sentiment_score":0.41640254504540386}],"sentiment":"positive","sentiment_score":0.3560155335553857,"num_words":43,"start":367.86,"end":384.595},{"sentences":[{"text":"So we'll just do a catch up in a few months and see how things are going for you, Jason.","start":384.595,"end":388.38,"sentiment":"neutral","sentiment_score":0.20732067041099073},{"text":"But if you need anything, you please let us know.","start":388.38,"end":390.86,"sentiment":"neutral","sentiment_score":0.0812147881835699},{"text":"Give us a call, and and my team will book you in whenever suits you for a bit of a catch up and a chat.","start":390.86,"end":395.81998,"sentiment":"neutral","sentiment_score":0.12652579873800276},{"text":"Okay?","start":395.81998,"end":396.31998,"sentiment":"neutral","sentiment_score":0.08831176161766052},{"text":"No worries.","start":398.58493,"end":399.22495,"sentiment":"neutral","sentiment_score":0.29437244683504105}],"sentiment":"neutral","sentiment_score":0.15170280885850562,"num_words":58,"start":384.595,"end":399.22495},{"sentences":[{"text":"You have a good day.","start":399.22495,"end":400.18494,"sentiment":"positive","sentiment_score":0.424548077583313},{"text":"Don't work too hard.","start":400.18494,"end":401.40494,"sentiment":"negative","sentiment_score":-0.3510507605969906},{"text":"Thanks, Jason.","start":403.30493,"end":404.18494,"sentiment":"positive","sentiment_score":0.731183648109436},{"text":"See you later.","start":404.18494,"end":404.90494,"sentiment":"positive","sentiment_score":0.6578713456789652},{"text":"Bye.","start":404.90494,"end":405.40494,"sentiment":"neutral","sentiment_score":0.30326682329177856}],"sentiment":"neutral","sentiment_score":0.29718570013840995,"num_words":15,"start":399.22495,"end":405.40494}]}}]},{"alternatives":[{"transcript":"Hello? I'm good. Thank you. Yep. Yep. Jason McDonald. 2nd And 5th 71 And 11 Compass Drive. Yeah. Okay. If you're not getting pictures from sorry. I'm getting pictures from ATO saying we recently processed a request for a service, a self managed fund or or for you to make changes to your system. So that must be Sebas doing that. Is that right? Yep. Yep. Alright. Thanks. I do, but it takes me I gotta ring them up and give them both because I've got one of those things on it. You know? It's been something we we gotta bring them up, and then they would open it up for me. Okay. Yep. Okay. Yep. Yeah. Yeah. That sounds great. Yeah. Because I'm pretty busy. I'm working away at the moment. I've been up here for, like, six weeks, and I'm away for another three months or two and a half, three months. See. So Yep. Yeah. Yeah. Yeah. That'd be great, Diana. That'd be it's super tight. Yeah. Awesome. Yep. That is great. Yeah. That's great. No. No. It sounds good. That's great. I'll give you a ring when I get back in a couple of months, and we'll see if we can get you a Okay. Thanks, dad. I appreciate it. Yes. Okay. Hey. Thanks for the call, Diane. I appreciate it. Okay. Thank you. 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great.","start":347.87,"end":348.53,"sentiment":"positive","sentiment_score":0.40986599028110504},{"text":"No.","start":348.585,"end":349.085,"sentiment":"neutral","sentiment_score":0.1694221794605255}],"sentiment":"neutral","sentiment_score":0.33145103603601456,"num_words":8,"start":344.35,"end":349.085},{"sentences":[{"text":"No.","start":354.425,"end":354.66498,"sentiment":"neutral","sentiment_score":0.012825217097997664},{"text":"It sounds good.","start":354.66498,"end":355.54498,"sentiment":"neutral","sentiment_score":0.13308128714561462},{"text":"That's great.","start":355.54498,"end":356.185,"sentiment":"neutral","sentiment_score":0.290952131152153},{"text":"I'll give you a ring when I get back in a couple of months, and we'll see if we can get you a Okay.","start":356.185,"end":369.48,"sentiment":"neutral","sentiment_score":0.04699070340332886},{"text":"Thanks, dad.","start":372.9,"end":373.54,"sentiment":"positive","sentiment_score":0.508674293756485}],"sentiment":"neutral","sentiment_score":0.09809683781350031,"num_words":32,"start":354.425,"end":373.54},{"sentences":[{"text":"I appreciate it.","start":373.54,"end":374.6,"sentiment":"positive","sentiment_score":0.5103491246700287},{"text":"Yes.","start":378.38498,"end":378.88498,"sentiment":"neutral","sentiment_score":0.27731382846832275},{"text":"Okay.","start":396.38,"end":396.7,"sentiment":"neutral","sentiment_score":0.11727336049079896},{"text":"Hey.","start":396.7,"end":396.86002,"sentiment":"neutral","sentiment_score":0.21919843554496765},{"text":"Thanks for the call, Diane.","start":396.86002,"end":397.7,"sentiment":"positive","sentiment_score":0.5047287464141845}],"sentiment":"positive","sentiment_score":0.4244069755077362,"num_words":11,"start":373.54,"end":397.7},{"sentences":[{"text":"I appreciate it.","start":397.7,"end":398.8,"sentiment":"positive","sentiment_score":0.4615994195143382},{"text":"Okay.","start":401.58002,"end":402.08002,"sentiment":"neutral","sentiment_score":0.28774362802505493},{"text":"Thank you.","start":402.14,"end":402.9149,"sentiment":"positive","sentiment_score":0.7613667547702789},{"text":"Bye.","start":405.2349,"end":405.7349,"sentiment":"neutral","sentiment_score":-0.09319806098937988}],"sentiment":"positive","sentiment_score":0.44315390501703533,"num_words":7,"start":397.7,"end":405.7349}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Jason. It's Dana from OQ Financial. How are you this afternoon?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: That's good. I had you booked in for a bit of a quick catch up this afternoon. Is now still a good time there for you?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Fantastic. Before we jump into the call there, Jason, I do have to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that?\n\nChannel 1: Yep.\n\nChannel 0: Fantastic. And just to do security, we are discussing your personal information. So I'll just get you to confirm your full name, your date of birth, and address I should have on file.\n\nChannel 1: Jason McDonald. 2nd And 5th 71 And 11 Compass Drive.\n\nChannel 0: Beautiful. Thank you so much for that. So I had you booked in for a bit of a catch up. I asked Jack to book you in with me just to kinda go through the details we have here. I know he's been working hard with c bus on the account.\n\nHe's trying to get that rollover completed from c bus,\n\nChannel 1: Yeah.\n\nChannel 0: and every time it gets submitted, Cbus put it through exactly as they're supposed to. It gets rejected on the ATO end, and they don't tell they're not actually giving anyone any reasons to what the rejection is. They're just asking us to go back and check all the details there. I am so sorry it's taken so long. I can understand it's extremely frustrating for you to go through and have this continuously rejected.\n\nChannel 1: Okay.\n\nChannel 0: I just\n\nChannel 1: If\n\nChannel 0: wanted\n\nChannel 1: you're not\n\nChannel 0: to\n\nChannel 1: getting pictures from\n\nChannel 0: yeah.\n\nChannel 1: sorry. I'm getting pictures from ATO saying we recently processed a request for a service, a self managed fund or or for you to make changes to your system. So that must be Sebas doing that. Is that right?\n\nChannel 0: Yeah. Yeah. So that's Cbus trying to send the rollover. And what essentially needs to happen is Cbus is sending the rollover and the funds to the SMSF. And when they enter that into the super super stream system, they have\n\nChannel 1: Yep.\n\nChannel 0: to send a message via you've got, like, what's called an ESA or electronic service address, and the\n\nChannel 1: Yep.\n\nChannel 0: message goes through that ESA to the ACO to say that they're trying to do a rollover. The ACO check all that information, the rollover, and if something doesn't marry up with what they have, they reject it and then see if us have to keep\n\nChannel 1: Alright.\n\nChannel 0: everything\n\nChannel 1: Thanks.\n\nChannel 0: where it is and can't put the money into the rollover. So it's a little bit confusing the way it all works. So it all kind of relies on the ATO having the right information. We have spoken to the accountants on several accounts. They've updated the ESA for you.\n\nThey've kept given us all the information we need to be able to check it all. Everything looks right on this end, but what I wanted to see if I could do are you able to log in to your myGov account at all?\n\nChannel 1: I do, but it takes me I gotta ring\n\nChannel 0: A\n\nChannel 1: them up\n\nChannel 0: while?\n\nChannel 1: and give them both because I've got one of those things on it. You know? It's been something\n\nChannel 0: Ah, the token? Yeah.\n\nChannel 1: we we gotta bring them up, and then they would open it up for me.\n\nChannel 0: Okay. So, look, the way I'm sort of thinking we maybe would be good to hold to do now, just to make it a bit easier on you, the money sitting in SeaBus is not sitting in cash. It is invested at the moment. To make it easier on yourself, because we have done the rollover, the original rollover into into MyNorth there. So the first funds that were in cash sitting in that bank account have been invested, and, look, they're doing really well.\n\nI had a really good look at your portfolio this\n\nChannel 1: Okay.\n\nChannel 0: morning. Yeah. So from inception, when we opened up that MyNorth Super account for you,\n\nChannel 1: Yep.\n\nChannel 0: you're actually up by 5.17% net of fees since coming on board. So that's really good to see.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. And that's 5% return to start with. So we are really happy with that. What I wanted to find out is, would you like to just for the time being, we hold off on rolling the funds out of CBAS for the moment. We leave the money in CBAS.\n\nYou're coming\n\nChannel 1: Yep.\n\nChannel 0: up to doing an annual review soon anyway. We can do an annual review in the office, and then you and I can look at trying to get that completed, or we can go into your myGov account together and check the information. Does\n\nChannel 1: Yeah.\n\nChannel 0: that sound okay to you?\n\nChannel 1: Yeah.\n\nChannel 0: Just\n\nChannel 1: That\n\nChannel 0: so we're\n\nChannel 1: sounds\n\nChannel 0: not\n\nChannel 1: great.\n\nChannel 0: having to get you to send more forms, we just hold off on that portion for\n\nChannel 1: Yeah.\n\nChannel 0: the time being. Yeah?\n\nChannel 1: Because I'm pretty busy. I'm working away at the moment. I've been up here for,\n\nChannel 0: Yeah.\n\nChannel 1: like, six weeks, and I'm away for another three months or two and a half, three months. See.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: No. That's okay. Look. The money in SeaBus is still sitting there. It is invested, so it is it's not sitting in cash or anything crazy.\n\nWe'll make sure it remains invested for the time being for you. Essentially,\n\nChannel 1: Yep.\n\nChannel 0: what we'll do is we'll wrap up the advice document now. We have as part of the advice regular rollovers and your review time anyway. So to save you the trouble, we've done the first part of the advice. We've got the money in in my north there. It is invested\n\nChannel 1: Yeah.\n\nChannel 0: and working nicely. Your contributions and Cbus is still sitting over there working as well. We'll just hold off for the time being. When you're due to have your annual review in a few months, you can maybe we can make a time. If you're comfortable, you wanna come into the office, we can sit\n\nChannel 1: Yeah.\n\nChannel 0: down together, go through things. You and I can log in to your into your ATO account and have a look at the information, marry everything up together, and then we can try and do another rollover in in a few months' time, give you a bit of a break. How does that sound?\n\nChannel 1: Yeah. That'd be great, Diana. That'd be\n\nChannel 0: Yeah.\n\nChannel 1: it's super tight.\n\nChannel 0: Oh, fantastic. All good. Oh, well, I'm glad everything's working really well thus far. I'm so sorry the rollovers\n\nChannel 1: Yeah.\n\nChannel 0: haven't worked the way we wanted to. Unfortunately, it's not you're not the only one. We are having a few troubles with SMSF rollovers at the moment. There seems to be something going on, so we are doing it for a few people at the moment. So I just figured we'll save you a little bit of stress, put a hold\n\nChannel 1: Awesome.\n\nChannel 0: on that for yourself at the moment, and then you and I can sort of catch up at review time and look at what's happening, look at where things are up to, and maybe\n\nChannel 1: Yep.\n\nChannel 0: do a rollover then for you. Okay?\n\nChannel 1: That is great. Yeah. That's great. No.\n\nChannel 0: Excellent. Do you have any other questions for me at the moment or anything else you wanted to ask us? Or\n\nChannel 1: No. It sounds good. That's great.\n\nChannel 0: no?\n\nChannel 1: I'll give you a ring when I get back in a couple of months, and we'll see if we can\n\nChannel 0: Yeah.\n\nChannel 1: get you a\n\nChannel 0: Absolutely. You let me know whenever you're back and ready, and I'll make time. We'll have a good old chat. I'll make you a coffee. We'll go through things and\n\nChannel 1: Okay.\n\nChannel 0: see what how everything's going for you. Absolutely.\n\nChannel 1: Thanks, dad. I appreciate it.\n\nChannel 0: My pleasure. I'm glad your mine also is working really well for you.\n\nChannel 1: Yes.\n\nChannel 0: I'll well, it's good to see a lovely five percent net return there for the starting point. So we'll just do a catch up in a few months and see how things are going for you, Jason. But if you need anything, you please let us know. Give us a call, and and my team will book you in whenever suits you for a bit of a catch up and a chat. Okay?\n\nChannel 1: Okay. Hey. Thanks for the call, Diane. I appreciate it.\n\nChannel 0: No worries. You have a good day. Don't work too hard.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thanks, Jason. See you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.019048728048801426}],"sentiment":"neutral","sentiment_score":0.019048728048801426,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hi, Jason.","start":2.6399999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.10631439089775085},{"text":"It's Dana from OQ Financial.","start":3.4399998,"end":4.96,"sentiment":"neutral","sentiment_score":0.15372267067432405},{"text":"How are you this afternoon?","start":4.96,"end":6.18,"sentiment":"neutral","sentiment_score":0.1916978508234024}],"sentiment":"neutral","sentiment_score":0.16164428244034448,"channel":0,"num_words":12,"start":2.6399999,"end":6.18},{"sentences":[{"text":"I'm good.","start":6.48,"end":7.04,"sentiment":"positive","sentiment_score":0.553726315498352},{"text":"Thank 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you?","start":11.679999,"end":13.62,"sentiment":"neutral","sentiment_score":0.30530059668752885}],"sentiment":"positive","sentiment_score":0.3418090813435041,"channel":0,"num_words":26,"start":8.4,"end":13.62},{"sentences":[{"text":"Yep.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.10757669806480408}],"sentiment":"neutral","sentiment_score":0.10757669806480408,"channel":1,"num_words":1,"start":13.679999,"end":14.179999},{"sentences":[{"text":"Yeah.","start":14.625,"end":15.105,"sentiment":"neutral","sentiment_score":0.21597875654697415},{"text":"Fantastic.","start":15.105,"end":15.605,"sentiment":"positive","sentiment_score":0.46662455797195435},{"text":"Before we jump into the call there, Jason, I do have to let you know we do record our calls for quality and training purposes.","start":16.465,"end":21.445,"sentiment":"neutral","sentiment_score":0.1299147193133831},{"text":"Are you happy for me to proceed with that?","start":21.505,"end":23.605,"sentiment":"neutral","sentiment_score":0.18728278080622354}],"sentiment":"neutral","sentiment_score":0.1560004534613755,"channel":0,"num_words":36,"start":14.625,"end":23.605},{"sentences":[{"text":"Yep.","start":23.865,"end":24.365,"sentiment":"neutral","sentiment_score":0.11005185544490814}],"sentiment":"neutral","sentiment_score":0.11005185544490814,"channel":1,"num_words":1,"start":23.865,"end":24.365},{"sentences":[{"text":"Fantastic.","start":24.865,"end":25.365,"sentiment":"positive","sentiment_score":0.3367576003074646},{"text":"And just to do security, we are discussing your personal information.","start":25.585,"end":28.289999,"sentiment":"neutral","sentiment_score":0.11360111155293205},{"text":"So I'll just get you to confirm your full name, your date of birth, and address I should have on 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asked Jack to book you in with me just to kinda go through the details we have here.","start":42.145,"end":45.665,"sentiment":"neutral","sentiment_score":0.05172677593011605},{"text":"I know he's been working hard with c bus on the account.","start":45.665,"end":48.704998,"sentiment":"neutral","sentiment_score":-0.048548304165403046}],"sentiment":"neutral","sentiment_score":0.11807454282454416,"channel":0,"num_words":51,"start":38.129997,"end":48.704998},{"sentences":[{"text":"He's trying to get that rollover completed from c bus,","start":48.704998,"end":51.265,"sentiment":"neutral","sentiment_score":-0.021999967005103826}],"sentiment":"neutral","sentiment_score":-0.021999967005103826,"channel":0,"num_words":10,"start":48.704998,"end":51.265},{"sentences":[{"text":"Yeah.","start":51.155,"end":51.655,"sentiment":"neutral","sentiment_score":-0.06397617608308792}],"sentiment":"neutral","sentiment_score":-0.06397617608308792,"channel":1,"num_words":1,"start":51.155,"end":51.655},{"sentences":[{"text":"and every time it gets submitted, Cbus put it through exactly as they're supposed to.","start":51.265,"end":57.39,"sentiment":"neutral","sentiment_score":-0.2025842621922493},{"text":"It gets rejected on the ATO end, and they don't tell they're not actually giving anyone any reasons to what the rejection is.","start":57.77,"end":64.17,"sentiment":"neutral","sentiment_score":-0.2936311856560085},{"text":"They're just asking us to go back and check all the details there.","start":64.17,"end":67.305,"sentiment":"neutral","sentiment_score":-0.2534080629165356},{"text":"I am so sorry it's taken so long.","start":67.785,"end":69.625,"sentiment":"negative","sentiment_score":-0.43619056791067123},{"text":"I can understand it's extremely frustrating for you to go through and have this continuously rejected.","start":69.625,"end":75.165,"sentiment":"negative","sentiment_score":-0.5549139808863401}],"sentiment":"negative","sentiment_score":-0.33939645677804947,"channel":0,"num_words":75,"start":51.265,"end":75.165},{"sentences":[{"text":"Okay.","start":75.965,"end":76.465,"sentiment":"neutral","sentiment_score":-0.1579706370830536}],"sentiment":"neutral","sentiment_score":-0.1579706370830536,"channel":1,"num_words":1,"start":75.965,"end":76.465},{"sentences":[{"text":"I 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from","start":77.085,"end":77.965,"sentiment":"neutral","sentiment_score":-0.1699910710255305}],"sentiment":"neutral","sentiment_score":-0.1699910710255305,"channel":1,"num_words":3,"start":77.085,"end":77.965},{"sentences":[{"text":"yeah.","start":78.105,"end":78.605,"sentiment":"neutral","sentiment_score":-0.1362190842628479}],"sentiment":"neutral","sentiment_score":-0.1362190842628479,"channel":0,"num_words":1,"start":78.105,"end":78.605},{"sentences":[{"text":"sorry.","start":78.125,"end":78.365,"sentiment":"neutral","sentiment_score":-0.14934636652469635},{"text":"I'm getting pictures from ATO saying we recently processed a request for a service, a self managed fund or or for you to make changes to your system.","start":78.365,"end":87.07,"sentiment":"neutral","sentiment_score":-0.15014262976390974},{"text":"So that must be Sebas doing that.","start":87.13,"end":89.29,"sentiment":"neutral","sentiment_score":-0.12840911426714488},{"text":"Is that 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great.","start":346.83,"end":347.63,"sentiment":"positive","sentiment_score":0.4628819227218628},{"text":"Yeah.","start":347.63,"end":347.87,"sentiment":"neutral","sentiment_score":0.24945196509361267},{"text":"That's great.","start":347.87,"end":348.53,"sentiment":"positive","sentiment_score":0.40986599028110504},{"text":"No.","start":348.585,"end":349.085,"sentiment":"neutral","sentiment_score":0.1694221794605255}],"sentiment":"positive","sentiment_score":0.3753216990402767,"channel":1,"num_words":7,"start":346.83,"end":349.085},{"sentences":[{"text":"Excellent.","start":349.095,"end":349.595,"sentiment":"neutral","sentiment_score":0.24703584611415863},{"text":"Do you have any other questions for me at the moment or anything else you wanted to ask us?","start":349.815,"end":354.135,"sentiment":"neutral","sentiment_score":0.06282298227674082},{"text":"Or","start":354.135,"end":354.635,"sentiment":"neutral","sentiment_score":0.01692218892276287}],"sentiment":"neutral","sentiment_score":0.06940927134738081,"channel":0,"num_words":21,"start":349.095,"end":354.635},{"sentences":[{"text":"No.","start":354.425,"end":354.66498,"sentiment":"neutral","sentiment_score":0.012825217097997664},{"text":"It sounds good.","start":354.66498,"end":355.54498,"sentiment":"neutral","sentiment_score":0.13308128714561462},{"text":"That's great.","start":355.54498,"end":356.185,"sentiment":"neutral","sentiment_score":0.290952131152153}],"sentiment":"neutral","sentiment_score":0.16566222347319126,"channel":1,"num_words":6,"start":354.425,"end":356.185},{"sentences":[{"text":"no?","start":355.815,"end":356.315,"sentiment":"neutral","sentiment_score":0.05428677797317505}],"sentiment":"neutral","sentiment_score":0.05428677797317505,"channel":0,"num_words":1,"start":355.815,"end":356.315},{"sentences":[{"text":"I'll give you a ring when I get back in a couple of months, and we'll see if we can","start":356.185,"end":359.865,"sentiment":"neutral","sentiment_score":0.04050889937207103}],"sentiment":"neutral","sentiment_score":0.04050889937207103,"channel":1,"num_words":20,"start":356.185,"end":359.865},{"sentences":[{"text":"Yeah.","start":359.815,"end":360.315,"sentiment":"neutral","sentiment_score":0.07302175462245941}],"sentiment":"neutral","sentiment_score":0.07302175462245941,"channel":0,"num_words":1,"start":359.815,"end":360.315},{"sentences":[{"text":"get you a","start":359.865,"end":360.845,"sentiment":"neutral","sentiment_score":0.07415759811798732}],"sentiment":"neutral","sentiment_score":0.07415759811798732,"channel":1,"num_words":3,"start":359.865,"end":360.845},{"sentences":[{"text":"Absolutely.","start":362.02,"end":362.52,"sentiment":"neutral","sentiment_score":0.15880432724952698},{"text":"You let me know whenever you're back and ready, and I'll make time.","start":362.97998,"end":365.86,"sentiment":"neutral","sentiment_score":0.15055302129342005},{"text":"We'll have a good old chat.","start":365.86,"end":366.9,"sentiment":"neutral","sentiment_score":0.2044807275136312},{"text":"I'll make you a coffee.","start":366.9,"end":367.86,"sentiment":"neutral","sentiment_score":0.15589501410722734},{"text":"We'll go through things and","start":367.86,"end":369.32,"sentiment":"neutral","sentiment_score":0.0868467077612877}],"sentiment":"neutral","sentiment_score":0.151886219282945,"channel":0,"num_words":30,"start":362.02,"end":369.32},{"sentences":[{"text":"Okay.","start":368.98,"end":369.48,"sentiment":"neutral","sentiment_score":0.09512609988451004}],"sentiment":"neutral","sentiment_score":0.09512609988451004,"channel":1,"num_words":1,"start":368.98,"end":369.48},{"sentences":[{"text":"see what how everything's going for you.","start":369.38,"end":371.62,"sentiment":"neutral","sentiment_score":0.13404072501829692},{"text":"Absolutely.","start":371.62,"end":372.12,"sentiment":"neutral","sentiment_score":0.32068711519241333}],"sentiment":"neutral","sentiment_score":0.15737152379006147,"channel":0,"num_words":8,"start":369.38,"end":372.12},{"sentences":[{"text":"Thanks, dad.","start":372.9,"end":373.54,"sentiment":"positive","sentiment_score":0.508674293756485},{"text":"I appreciate it.","start":373.54,"end":374.6,"sentiment":"positive","sentiment_score":0.5103491246700287}],"sentiment":"positive","sentiment_score":0.5096791923046112,"channel":1,"num_words":5,"start":372.9,"end":374.6},{"sentences":[{"text":"My pleasure.","start":374.915,"end":375.795,"sentiment":"positive","sentiment_score":0.5036055743694305},{"text":"I'm glad your mine also is working really well for you.","start":375.795,"end":378.695,"sentiment":"positive","sentiment_score":0.5026734362949025}],"sentiment":"positive","sentiment_score":0.5028168421525222,"channel":0,"num_words":13,"start":374.915,"end":378.695},{"sentences":[{"text":"Yes.","start":378.38498,"end":378.88498,"sentiment":"neutral","sentiment_score":0.27731382846832275}],"sentiment":"neutral","sentiment_score":0.27731382846832275,"channel":1,"num_words":1,"start":378.38498,"end":378.88498},{"sentences":[{"text":"I'll well, it's good to see a lovely five percent net return there for the starting point.","start":379.075,"end":384.595,"sentiment":"positive","sentiment_score":0.41640254504540386},{"text":"So we'll just do a catch up in a few months and see how things are going for you, Jason.","start":384.595,"end":388.38,"sentiment":"neutral","sentiment_score":0.20732067041099073},{"text":"But if you need anything, you please let us know.","start":388.38,"end":390.86,"sentiment":"neutral","sentiment_score":0.0812147881835699},{"text":"Give us a call, and and my team will book you in whenever suits you for a bit of a catch up and a chat.","start":390.86,"end":395.81998,"sentiment":"neutral","sentiment_score":0.12652579873800276},{"text":"Okay?","start":395.81998,"end":396.31998,"sentiment":"neutral","sentiment_score":0.08831176161766052}],"sentiment":"neutral","sentiment_score":0.2094364559711659,"channel":0,"num_words":73,"start":379.075,"end":396.31998},{"sentences":[{"text":"Okay.","start":396.38,"end":396.7,"sentiment":"neutral","sentiment_score":0.11727336049079896},{"text":"Hey.","start":396.7,"end":396.86002,"sentiment":"neutral","sentiment_score":0.21919843554496765},{"text":"Thanks for the call, Diane.","start":396.86002,"end":397.7,"sentiment":"positive","sentiment_score":0.5047287464141845},{"text":"I appreciate it.","start":397.7,"end":398.8,"sentiment":"positive","sentiment_score":0.4615994195143382}],"sentiment":"positive","sentiment_score":0.4244913786649704,"channel":1,"num_words":10,"start":396.38,"end":398.8},{"sentences":[{"text":"No worries.","start":398.58493,"end":399.22495,"sentiment":"neutral","sentiment_score":0.29437244683504105},{"text":"You have a good day.","start":399.22495,"end":400.18494,"sentiment":"positive","sentiment_score":0.424548077583313},{"text":"Don't work too hard.","start":400.18494,"end":401.40494,"sentiment":"negative","sentiment_score":-0.3510507605969906}],"sentiment":"neutral","sentiment_score":0.11884383992715315,"channel":0,"num_words":11,"start":398.58493,"end":401.40494},{"sentences":[{"text":"Okay.","start":401.58002,"end":402.08002,"sentiment":"neutral","sentiment_score":0.28774362802505493},{"text":"Thank you.","start":402.14,"end":402.9149,"sentiment":"positive","sentiment_score":0.7613667547702789}],"sentiment":"positive","sentiment_score":0.6034923791885376,"channel":1,"num_words":3,"start":401.58002,"end":402.9149},{"sentences":[{"text":"Thanks, Jason.","start":403.30493,"end":404.18494,"sentiment":"positive","sentiment_score":0.731183648109436},{"text":"See you later.","start":404.18494,"end":404.90494,"sentiment":"positive","sentiment_score":0.6578713456789652},{"text":"Bye.","start":404.90494,"end":405.40494,"sentiment":"neutral","sentiment_score":0.30326682329177856}],"sentiment":"positive","sentiment_score":0.6232080260912577,"channel":0,"num_words":6,"start":403.30493,"end":405.40494},{"sentences":[{"text":"Bye.","start":405.2349,"end":405.7349,"sentiment":"neutral","sentiment_score":-0.09319806098937988}],"sentiment":"neutral","sentiment_score":-0.09319806098937988,"channel":1,"num_words":1,"start":405.2349,"end":405.7349}]},"summary":{"result":"success","short":"Representatives from OQ Financial and a customer named Jason discuss a potential rollover of their account. The rollover is handled by C bus and funds are sent to a SMSF. The customer is confused about the process but is advised to wait for the annual review. The representatives offer to help with the review process if the customer is comfortable and provide assistance with SMSF rollovers. The customer is relieved and the conversation ends on a pleasant note."},"intents":{"segments":[{"text":"It's Dana from OQ Financial. How are you this afternoon?","start_word":3,"end_word":12,"intents":[{"intent":"Request assistance","confidence_score":0.010666595}]},{"text":"Thank you so much for that.","start_word":125,"end_word":130,"intents":[{"intent":"Express gratitude","confidence_score":0.011535374}]},{"text":"and every time it gets submitted, Cbus put it through exactly as they're supposed to. It gets rejected on the ATO end, and they don't tell they're not actually giving anyone any reasons to what the rejection is. They're just asking us to go back and check all the details there.","start_word":186,"end_word":236,"intents":[{"intent":"Check details","confidence_score":0.02938274}]},{"text":"They're just asking us to go back and check all the details there.","start_word":224,"end_word":236,"intents":[{"intent":"Request call back","confidence_score":0.0053588166}]},{"text":"So the first funds that were in cash sitting in that bank account have been invested, and, look, they're doing really well. I had a really good look at your portfolio this Okay. morning. Yeah. So from inception, when we opened up that MyNorth Super account for you, Yep. you're actually up by 5.17% net of fees since coming on board. So that's really good to see. Okay.","start_word":629,"end_word":696,"intents":[{"intent":"Report fund progress","confidence_score":0.000007160115}]},{"text":"What I wanted to find out is, would you like to just for the time being, we hold off on rolling the funds out of CBAS for the moment.","start_word":713,"end_word":741,"intents":[{"intent":"Hold off","confidence_score":0.08527818}]},{"text":"up to doing an annual review soon anyway. We can do an annual review in the office, and then you and I can look at trying to get that completed, or we can go into your myGov account together and check the information. Does Yeah.","start_word":750,"end_word":794,"intents":[{"intent":"Do annual review","confidence_score":0.87437475}]},{"text":"what we'll do is we'll wrap up the advice document now.","start_word":905,"end_word":915,"intents":[{"intent":"Wrap up advice document","confidence_score":0.83703756}]},{"text":"You and I can log in to your into your ATO account and have a look at the information, marry everything up together, and then we can try and do another rollover in in a few months' time, give you a bit of a break. How does that sound?","start_word":1018,"end_word":1066,"intents":[{"intent":"Connect with ato account","confidence_score":0.0012185615}]},{"text":"We are having a few troubles with SMSF rollovers at the moment. There seems to be something going on, so we are doing it for a few people at the moment. So I just figured we'll save you a little bit of stress, put a hold Awesome.","start_word":1113,"end_word":1159,"intents":[{"intent":"Describe situation","confidence_score":0.00017242075}]},{"text":"Do you have any other questions for me at the moment or anything else you wanted to ask us? Or No.","start_word":1210,"end_word":1230,"intents":[{"intent":"Offer help","confidence_score":0.03699716}]},{"text":"I'll give you a ring when I get back in a couple of months, and we'll see if we can Yeah. get you a Absolutely. You let me know whenever you're back and ready, and I'll make time. We'll have a good old chat. I'll make you a coffee. We'll go through things and Okay. see what how everything's going for you. Absolutely.","start_word":1237,"end_word":1299,"intents":[{"intent":"Provide update","confidence_score":0.0039058097}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Jason. It's Dana from OQ Financial. How are you this afternoon?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.14238183200359344},{"text":"I'm good. Thank you. That's good.","start_word":13,"end_word":18,"sentiment":"positive","sentiment_score":0.6217981576919556},{"text":"I had you booked in for a bit of a quick catch up this afternoon. Is now still a good time there for you? Yep. Yeah.","start_word":19,"end_word":44,"sentiment":"neutral","sentiment_score":0.2887888252735138},{"text":"Fantastic.","start_word":45,"end_word":45,"sentiment":"positive","sentiment_score":0.46662455797195435},{"text":"Before we jump into the call there, Jason, I do have to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yep.","start_word":46,"end_word":80,"sentiment":"neutral","sentiment_score":0.1417229026556015},{"text":"Fantastic.","start_word":81,"end_word":81,"sentiment":"positive","sentiment_score":0.3367576003074646},{"text":"And just to do security, we are discussing your personal information. So I'll just get you to confirm your full name, your date of birth, and address I should have on file. Jason McDonald. 2nd And 5th 71 And 11 Compass Drive.","start_word":82,"end_word":123,"sentiment":"neutral","sentiment_score":0.09162894636392592},{"text":"Beautiful. Thank you so much for that.","start_word":124,"end_word":130,"sentiment":"positive","sentiment_score":0.5346558094024658},{"text":"So I had you booked in for a bit of a catch up. I asked Jack to book you in with me just to kinda go through the details we have here. I know he's been working hard with c bus on the account. He's trying to get that rollover completed from c bus, Yeah. and every time it gets submitted, Cbus put it through exactly as they're supposed to. It gets rejected on the ATO end, and they don't tell they're not actually giving anyone any reasons to what the rejection is. They're just asking us to go back and check all the details there.","start_word":131,"end_word":236,"sentiment":"neutral","sentiment_score":-0.10864314436912537},{"text":"I am so sorry it's taken so long. I can understand it's extremely frustrating for you to go through and have this continuously rejected.","start_word":237,"end_word":260,"sentiment":"negative","sentiment_score":-0.511831521987915},{"text":"Okay. I just If wanted you're not to getting pictures from yeah. sorry. I'm getting pictures from ATO saying we recently processed a request for a service, a self managed fund or or for you to make changes to your system. So that must be Sebas doing that. Is that right? Yeah. Yeah. So that's Cbus trying to send the rollover. And what essentially needs to happen is Cbus is sending the rollover and the funds to the SMSF. And when they enter that into the super super stream system, they have Yep. to send a message via you've got, like, what's called an ESA or electronic service address, and the Yep. message goes through that ESA to the ACO to say that they're trying to do a rollover. The ACO check all that information, the rollover, and if something doesn't marry up with what they have, they reject it and then see if us have to keep Alright. everything Thanks. where it is and can't put the money into the rollover. So it's a little bit confusing the way it all works. So it all kind of relies on the ATO having the right information. We have spoken to the accountants on several accounts. They've updated the ESA for you. They've kept given us all the information we need to be able to check it all. Everything looks right on this end, but what I wanted to see if I could do are you able to log in to your myGov account at all? I do, but it takes me I gotta ring A them up while? and give them both because I've got one of those things on it. You know? It's been something Ah, the token? Yeah. we we gotta bring them up, and then they would open it up for me. Okay. So, look, the way I'm sort of thinking we maybe would be good to hold to do now, just to make it a bit easier on you, the money sitting in SeaBus is not sitting in cash. It is invested at the moment. To make it easier on yourself, because we have done the rollover, the original rollover into into MyNorth there. So the first funds that were in cash sitting in that bank account have been invested, and, look, they're doing really well.","start_word":261,"end_word":650,"sentiment":"neutral","sentiment_score":-0.015732303362053175},{"text":"I had a really good look at your portfolio this Okay.","start_word":651,"end_word":661,"sentiment":"positive","sentiment_score":0.3472557067871094},{"text":"morning. Yeah.","start_word":662,"end_word":663,"sentiment":"neutral","sentiment_score":0.20195698738098145},{"text":"So from inception, when we opened up that MyNorth Super account for you, Yep. you're actually up by 5.17% net of fees since coming on board. So that's really good to see. Okay. Yeah. And that's 5% return to start with. So we are really happy with that.","start_word":664,"end_word":711,"sentiment":"positive","sentiment_score":0.5476405024528503},{"text":"What I wanted to find out is, would you like to just for the time being, we hold off on rolling the funds out of CBAS for the moment. We leave the money in CBAS. You're coming Yep. up to doing an annual review soon anyway. We can do an annual review in the office, and then you and I can look at trying to get that completed, or we can go into your myGov account together and check the information. Does Yeah. that sound okay to you? Yeah.","start_word":712,"end_word":800,"sentiment":"neutral","sentiment_score":0.04517350345849991},{"text":"Just That so we're sounds not great.","start_word":801,"end_word":807,"sentiment":"negative","sentiment_score":-0.34710294008255005},{"text":"having to get you to send more forms, we just hold off on that portion for Yeah. the time being. Yeah? Because I'm pretty busy. I'm working away at the moment. I've been up here for, Yeah. like, six weeks, and I'm away for another three months or two and a half, three months. See. Yeah. So No. That's okay. Look. The money in SeaBus is still sitting there. It is invested, so it is it's not sitting in cash or anything crazy. We'll make sure it remains invested for the time being for you. Essentially, Yep. what we'll do is we'll wrap up the advice document now. We have as part of the advice regular rollovers and your review time anyway. So to save you the trouble, we've done the first part of the advice. We've got the money in in my north there. It is invested Yeah.","start_word":808,"end_word":956,"sentiment":"neutral","sentiment_score":-0.05825609341263771},{"text":"and working nicely.","start_word":957,"end_word":959,"sentiment":"positive","sentiment_score":0.3583905100822449},{"text":"Your contributions and Cbus is still sitting over there working as well. We'll just hold off for the time being. When you're due to have your annual review in a few months, you can maybe we can make a time. If you're comfortable, you wanna come into the office, we can sit Yeah. down together, go through things. You and I can log in to your into your ATO account and have a look at the information, marry everything up together, and then we can try and do another rollover in in a few months' time, give you a bit of a break. How does that sound? Yeah.","start_word":960,"end_word":1067,"sentiment":"neutral","sentiment_score":0.09247274696826936},{"text":"That'd be great, Diana.","start_word":1068,"end_word":1071,"sentiment":"positive","sentiment_score":0.5037485957145691},{"text":"That'd be Yeah. it's super tight.","start_word":1072,"end_word":1077,"sentiment":"neutral","sentiment_score":-0.07658711075782776},{"text":"Oh, fantastic. All good. Oh, well, I'm glad everything's working really well thus far.","start_word":1078,"end_word":1091,"sentiment":"positive","sentiment_score":0.5071191787719727},{"text":"I'm so sorry the rollovers Yeah. haven't worked the way we wanted to. Unfortunately, it's not you're not the only one. We are having a few troubles with SMSF rollovers at the moment. There seems to be something going on, so we are doing it for a few people at the moment. So I just figured we'll save you a little bit of stress, put a hold Awesome. on that for yourself at the moment, and then you and I can sort of catch up at review time and look at what's happening, look at where things are up to, and maybe Yep. do a rollover then for you. Okay?","start_word":1092,"end_word":1201,"sentiment":"neutral","sentiment_score":-0.05506163835525513},{"text":"That is great.","start_word":1202,"end_word":1204,"sentiment":"positive","sentiment_score":0.4618130326271057},{"text":"Yeah.","start_word":1205,"end_word":1205,"sentiment":"neutral","sentiment_score":0.24945196509361267},{"text":"That's great.","start_word":1206,"end_word":1207,"sentiment":"positive","sentiment_score":0.410222202539444},{"text":"No. Excellent. Do you have any other questions for me at the moment or anything else you wanted to ask us? Or No. It sounds good. That's great. no? I'll give you a ring when I get back in a couple of months, and we'll see if we can Yeah. get you a Absolutely. You let me know whenever you're back and ready, and I'll make time. We'll have a good old chat. I'll make you a coffee. We'll go through things and Okay. see what how everything's going for you. Absolutely.","start_word":1208,"end_word":1299,"sentiment":"neutral","sentiment_score":0.11269855499267578},{"text":"Thanks, dad. I appreciate it. My pleasure. I'm glad your mine also is working really well for you.","start_word":1300,"end_word":1317,"sentiment":"positive","sentiment_score":0.5037936568260193},{"text":"Yes.","start_word":1318,"end_word":1318,"sentiment":"neutral","sentiment_score":0.27731382846832275},{"text":"I'll well, it's good to see a lovely five percent net return there for the starting point.","start_word":1319,"end_word":1335,"sentiment":"positive","sentiment_score":0.4067003130912781},{"text":"So we'll just do a catch up in a few months and see how things are going for you, Jason. But if you need anything, you please let us know. Give us a call, and and my team will book you in whenever suits you for a bit of a catch up and a chat. Okay? Okay. Hey.","start_word":1336,"end_word":1393,"sentiment":"neutral","sentiment_score":0.14811313152313232},{"text":"Thanks for the call, Diane. I appreciate it.","start_word":1394,"end_word":1401,"sentiment":"positive","sentiment_score":0.4836905300617218},{"text":"No worries.","start_word":1402,"end_word":1403,"sentiment":"neutral","sentiment_score":0.31447073817253113},{"text":"You have a good day.","start_word":1404,"end_word":1408,"sentiment":"positive","sentiment_score":0.45788151025772095},{"text":"Don't work too hard. Okay.","start_word":1409,"end_word":1413,"sentiment":"neutral","sentiment_score":-0.1795390248298645},{"text":"Thank you. Thanks, Jason. See you later.","start_word":1414,"end_word":1420,"sentiment":"positive","sentiment_score":0.7130835056304932},{"text":"Bye. Bye.","start_word":1421,"end_word":1422,"sentiment":"neutral","sentiment_score":0.25396403670310974}],"average":{"sentiment":"neutral","sentiment_score":0.06432023589144048}}}}