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Good afternoon. This is Lorraine, yeah, from Airtel. Yeah. Am I speaking with Healing Zoo?\n\nYeah. I just wanted to mhmm. Just wanted to check-in. Yeah. That's correct.\n\nAnd just wanted to check-in if the NTT box is switched on right now. Okay. I see. But can you see the first port? Okay.\n\nCan you see available ports at the NTT box? How about now? Is there also a light? Okay. Hema, let me just check the picture you sent me.\n\nCan you see the white cable connected to the second port? Can you recall that one? Yeah. Can you put that cable to the first port instead? Because upon checking the picture, it's on the second cable right now.\n\nOkay, sir. I'm going to email you as well regarding this. Yeah. It's okay. Okay.\n\nSure. Okay then. Thank you. Bye. Have a great day.\n\nActually, no need to deliver since the cable is already settled. Mhmm. Yeah. That's correct. We just need to change the mhmm.\n\nOkay. Sure. 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Hello. Is this for that Wi Fi thing? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. It's like it's like yeah. Is this for the new power cable? Yep. Yeah. It's it's like there's no cable, but it had already been switched. So there's no cable. Just no cable. Sorry? Sorry? Available for well, actually, I'm not in my apartment right now, but but but this this morning, there's light on that Wi Fi box machine. So I'm not in my apartment right now. But so I think but but I think I had have to connect it with the new power cable. Right? So you have to you your company has to, like, ship it for me ship it to me? Yeah. White cable. Yep. The third the circuit? Well, actually, maybe I can call you tomorrow morning or or or later because I'm not in my apartment right now. Yeah. Yeah. Yeah. You can you can email me and tell me how how should I do. Okay? Thank you. So so so wait. Wait. Will you will you still, like, deliver that new power cable to me? Because I just it's yeah. 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Hello. Is this for that Wi Fi thing? Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. It's like it's like yeah. Is this for the new power cable?\n\nYep. Yeah. It's it's like there's no cable, but it had already been switched. So there's no cable. Just no cable.\n\nSorry? Sorry? Available for well, actually, I'm not in my apartment right now, but but but this this morning, there's light on that Wi Fi box machine. So I'm not in my apartment right now. But so I think but but I think I had have to connect it with the new power cable.\n\nRight? So you have to you your company has to, like, ship it for me ship it to me? Yeah. White cable. Yep.\n\nThe third the circuit? Well, actually, maybe I can call you tomorrow morning or or or later because I'm not in my apartment right now. Yeah. Yeah. Yeah.\n\nYou can you can email me and tell me how how should I do. Okay? Thank you. So so so wait. Wait.\n\nWill you will you still, like, deliver that new power cable to me? Because I just it's yeah. So it's just like I connect the table in the wrong place. It's like that. Oh, yeah.\n\nMaybe yeah. Yeah. Yeah. You you may just email me, please. Okay?\n\nThank you. 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like it's like yeah.","start":16.324999,"end":21.605,"sentiment":"neutral","sentiment_score":0.094975745677948},{"text":"Is this for the new power cable?","start":21.605,"end":24.105,"sentiment":"neutral","sentiment_score":0.04013866877981594}],"sentiment":"neutral","sentiment_score":0.06208864698807399,"num_words":15,"start":14.48,"end":24.105},{"sentences":[{"text":"Yep.","start":28.404999,"end":28.904999,"sentiment":"neutral","sentiment_score":0.16106900572776794},{"text":"Yeah.","start":35.66,"end":36.16,"sentiment":"neutral","sentiment_score":0.030986882746219635},{"text":"It's it's like there's no cable, but it had already been switched.","start":36.54,"end":41.28,"sentiment":"neutral","sentiment_score":-0.04668630581970016},{"text":"So there's no cable.","start":42.22,"end":43.260002,"sentiment":"neutral","sentiment_score":-0.0577841317281127},{"text":"Just no 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circuit?","start":130.055,"end":131.59499,"sentiment":"neutral","sentiment_score":-0.0007331878878176212},{"text":"Well, actually, maybe I can call you tomorrow morning or or or later because I'm not in my apartment right now.","start":131.81499,"end":141.19499,"sentiment":"neutral","sentiment_score":0.006205574919780095},{"text":"Yeah.","start":145.42,"end":145.66,"sentiment":"neutral","sentiment_score":0.06160649284720421},{"text":"Yeah.","start":145.66,"end":146.06,"sentiment":"neutral","sentiment_score":0.06119353324174881},{"text":"Yeah.","start":146.06,"end":146.3,"sentiment":"neutral","sentiment_score":0.08960751444101334}],"sentiment":"neutral","sentiment_score":0.012135423653359925,"num_words":28,"start":130.055,"end":146.3},{"sentences":[{"text":"You can you can email me and tell me how how should I 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Good\n\nChannel 1: Hello?\n\nChannel 0: afternoon. This is Lorraine, yeah, from Airtel.\n\nChannel 1: Hello. Is this for that Wi Fi thing?\n\nChannel 0: Yeah. Am I speaking with Healing Zoo?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: I\n\nChannel 1: like\n\nChannel 0: just wanted to mhmm.\n\nChannel 1: it's\n\nChannel 0: Just wanted\n\nChannel 1: like\n\nChannel 0: to check-in.\n\nChannel 1: yeah. Is this for the new power cable?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yep.\n\nChannel 0: And just wanted to check-in if the NTT box is switched on right now.\n\nChannel 1: Yeah. It's it's like there's no cable, but it had already been switched. So there's no cable. Just no cable.\n\nChannel 0: Okay. I see. But can you see the first port?\n\nChannel 1: Sorry? Sorry?\n\nChannel 0: Okay. Can you see available ports at the\n\nChannel 1: Available\n\nChannel 0: NTT box?\n\nChannel 1: for well, actually, I'm not in my apartment right now, but but but this this morning, there's light on that Wi Fi box machine. So\n\nChannel 0: How about now? Is there also a light?\n\nChannel 1: I'm not in my apartment right now. But so I\n\nChannel 0: Okay.\n\nChannel 1: think but but I think I had have to connect it with the new power cable. Right? So you have to you your company has to, like, ship it for me ship it to me?\n\nChannel 0: Hema, let me just check the picture you sent me.\n\nChannel 1: Yeah.\n\nChannel 0: Can you see the white cable connected to the second port? Can you recall that one?\n\nChannel 1: White cable. Yep.\n\nChannel 0: Yeah. Can you put that cable to the first port instead? Because upon checking the picture, it's on the second cable right now.\n\nChannel 1: The third the circuit? Well, actually, maybe I can call you tomorrow morning or or or later because I'm not in my apartment right now.\n\nChannel 0: Okay, sir. I'm going to email you as well regarding this.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. You can\n\nChannel 0: It's\n\nChannel 1: you can\n\nChannel 0: okay.\n\nChannel 1: email me and tell me how how should I do. Okay?\n\nChannel 0: Okay. Sure. Okay\n\nChannel 1: Thank\n\nChannel 0: then.\n\nChannel 1: you.\n\nChannel 0: Thank you. Bye. Have\n\nChannel 1: So\n\nChannel 0: a\n\nChannel 1: so\n\nChannel 0: great\n\nChannel 1: so\n\nChannel 0: day.\n\nChannel 1: wait. Wait. Will you will you still, like, deliver that new power cable to me?\n\nChannel 0: Actually, no need to deliver since the cable\n\nChannel 1: Because\n\nChannel 0: is\n\nChannel 1: I\n\nChannel 0: already\n\nChannel 1: just\n\nChannel 0: settled. Mhmm.\n\nChannel 1: it's yeah. So it's just like I connect the table in the wrong place. It's like that.\n\nChannel 0: Yeah. That's correct. We\n\nChannel 1: Oh,\n\nChannel 0: just need\n\nChannel 1: yeah.\n\nChannel 0: to\n\nChannel 1: Maybe\n\nChannel 0: change the\n\nChannel 1: yeah.\n\nChannel 0: mhmm.\n\nChannel 1: Yeah. Yeah. You you may just email me, please. Okay?\n\nChannel 0: Okay. Sure.\n\nChannel 1: Thank\n\nChannel 0: Bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.23586103320121765},{"text":"Good","start":1.5999999,"end":1.92,"sentiment":"positive","sentiment_score":0.5360992550849915}],"sentiment":"positive","sentiment_score":0.38598014414310455,"channel":0,"num_words":2,"start":0.71999997,"end":1.92},{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.22215943038463593}],"sentiment":"neutral","sentiment_score":0.22215943038463593,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"afternoon.","start":1.92,"end":2.42,"sentiment":"positive","sentiment_score":0.4506682753562927},{"text":"This is Lorraine, yeah, from 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Healing explains that he is not in his apartment and cannot see the cable, but is interested in getting the new power cable to be shipped to him. Lorraine agrees to email Healing and provide instructions on how to deliver the new cable."},"intents":{"segments":[{"text":"It's I like just wanted to mhmm. it's Just wanted like to check-in. yeah.","start_word":36,"end_word":49,"intents":[{"intent":"Check-in","confidence_score":0.5939997}]},{"text":"Is this for the new power cable? Yeah.","start_word":50,"end_word":57,"intents":[{"intent":"Connect with power cable","confidence_score":0.6668995}]},{"text":"Well, actually, maybe I can call you tomorrow morning or or or later because I'm not in my apartment right now. 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Can you see available ports at the Available NTT box? for well, actually, I'm not in my apartment right now, but but but this this morning, there's light on that Wi Fi box machine. So How about now? Is there also a light? I'm not in my apartment right now. But so I Okay. think but but I think I had have to connect it with the new power cable. Right? So you have to you your company has to, like, ship it for me ship it to me? Hema, let me just check the picture you sent me. Yeah. Can you see the white cable connected to the second port? Can you recall that one? White cable. Yep. Yeah. Can you put that cable to the first port instead? Because upon checking the picture, it's on the second cable right now. The third the circuit? Well, actually, maybe I can call you tomorrow morning or or or later because I'm not in my apartment right now. Okay, sir. I'm going to email you as well regarding this. Yeah. Yeah. Yeah. Yeah. You can It's you can okay. email me and tell me how how should I do. 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