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There there's a yeah. No. Understandable. I can. Yeah. Perfectly fine. Can you hear me okay? Beautiful. Beautiful. So I did have you logged in just to run through your updated statement of advice. Is now still a good time for you? Yes and no? That's okay. If if it's not, I could always make some time to give you a call later this afternoon or maybe Thursday, and we can kinda go through it later on. It's it's up to you. Yeah. No. Look. I can generally probably do it in about fifteen to twenty minutes. But it's also sort of easier if you're able to see the document with me just so we can kinda go through it together. Yeah. I can run through it pretty quickly in about sort of fifteen odd minutes, but it's just it's also about allowing you time to ask questions and things like that. So did you want me to maybe give you a call later this afternoon or maybe tomorrow or another day? What would be more preferable to you? Yeah. What time do you you're right. What time do you finish? I don't technically work Fridays, but I am working from home on Thursday. So I can even call you earlier or even later in the evening. It's up to you. What would you like? Yeah. Perfect. I actually do have 03:30 available. Not a problem at all. So you're just double check. Northern Territory time. I'm just double checking the time zone. I can never remember. So it is. Yeah. Because what time is it there now? Because it's 09:00 here at the moment. So it's about 08:30 your 08:30 your time. Yes. So I have availability Thursday afternoon at, say, 03:30 my time, which is two at 03:00 your time, or I could do that sounds okay? Beautiful. Beautiful. I'll pop that one in there for you, Brenda. If anything comes up, just let me know. It'd just be easier. That way, you can take some time to review it. You can ask me any questions as they're going through it. And that way, we don't have to rush, and I don't have to make it too confusing for you. Okay? Absolutely. Right. Yeah. Okay. Yep. That's okay. What I can even do if you like as well is I can send this to you today. That way it's in your emails. If you're able to get in there and have a look at it, you can at least read through the document before we go through it, and that'll kinda give you a bit of context around what I'm recommending, what we're gonna go through, and then you might have some questions that you've got prepped up ready to go. Yep. Yeah. Yeah. No. That's understandable. Yeah. A bit more time for yourself. Yeah. Oh, that's good. Yeah. Oh, that's really good. That's beautiful. A bit difficult. Yeah. Yeah. Yeah. Absolutely. Well, I've emailed that document through to you so you can at least have a bit of a look through it over the next day or so. And then I'll give you a call at 03:00 your time, which is 03:30 my time on Thursday. We can run through that together and have a bit of a chat about what I'm recommending, how it benefits you, and what that looks like, and then we can you can ask any questions that you have as well. Okay? Easy. Well, you have a good day. Don't work too hard. Thanks, Brenda. So alright. You have a good one. Thanks so much. See you later. 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It's Dana from OC Financial. How are you? That's that's good. You're right.\n\nNo. You're right. Not a problem at all. Yeah. You're right.\n\nYeah. You're right. That's okay. You're fine. There there's a yeah.\n\nNo. Understandable. I can. Yeah. Perfectly fine.\n\nCan you hear me okay? Beautiful. Beautiful. So I did have you logged in just to run through your updated statement of advice. Is now still a good time for you?\n\nYes and no? That's okay. If if it's not, I could always make some time to give you a call later this afternoon or maybe Thursday, and we can kinda go through it later on. It's it's up to you. Yeah.\n\nNo. Look. I can generally probably do it in about fifteen to twenty minutes. But it's also sort of easier if you're able to see the document with me just so we can kinda go through it together. Yeah.\n\nI can run through it pretty quickly in about sort of fifteen odd minutes, but it's just it's also about allowing you time to ask questions and things like that. So did you want me to maybe give you a call later this afternoon or maybe tomorrow or another day? What would be more preferable to you? Yeah. What time do you you're right.\n\nWhat time do you finish? I don't technically work Fridays, but I am working from home on Thursday. So I can even call you earlier or even later in the evening. It's up to you. What would you like?\n\nYeah. Perfect. I actually do have 03:30 available. Not a problem at all. So you're just double check.\n\nNorthern Territory time. I'm just double checking the time zone. I can never remember. So it is. Yeah.\n\nBecause what time is it there now? Because it's 09:00 here at the moment. So it's about 08:30 your 08:30 your time. Yes. So I have availability Thursday afternoon at, say, 03:30 my time, which is two at 03:00 your time, or I could do that sounds okay?\n\nBeautiful. Beautiful. I'll pop that one in there for you, Brenda. If anything comes up, just let me know. It'd just be easier.\n\nThat way, you can take some time to review it. You can ask me any questions as they're going through it. And that way, we don't have to rush, and I don't have to make it too confusing for you. Okay? Absolutely.\n\nRight. Yeah. Okay. Yep. That's okay.\n\nWhat I can even do if you like as well is I can send this to you today. That way it's in your emails. If you're able to get in there and have a look at it, you can at least read through the document before we go through it, and that'll kinda give you a bit of context around what I'm recommending, what we're gonna go through, and then you might have some questions that you've got prepped up ready to go. Yep. Yeah.\n\nYeah. No. That's understandable. Yeah. A bit more time for yourself.\n\nYeah. Oh, that's good. Yeah. Oh, that's really good. That's beautiful.\n\nA bit difficult. Yeah. Yeah. Yeah. Absolutely.\n\nWell, I've emailed that document through to you so you can at least have a bit of a look through it over the next day or so. And then I'll give you a call at 03:00 your time, which is 03:30 my time on Thursday. We can run through that together and have a bit of a chat about what I'm recommending, how it benefits you, and what that looks like, and then we can you can ask any questions that you have as well. Okay? Easy.\n\nWell, you have a good day. Don't work too hard. Thanks, Brenda. So alright. You have a good one.\n\nThanks so much. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Brenda.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.14860869944095612},{"text":"It's Dana from OC Financial.","start":2.96,"end":4.5,"sentiment":"neutral","sentiment_score":0.18403287827968598},{"text":"How are you?","start":4.56,"end":5.38,"sentiment":"neutral","sentiment_score":0.1975302447875341},{"text":"That's that's good.","start":7.52,"end":8.66,"sentiment":"positive","sentiment_score":0.5026771823565165},{"text":"You're right.","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":-0.11969535052776337}],"sentiment":"neutral","sentiment_score":0.20524089137713114,"num_words":15,"start":2.24,"end":9.86},{"sentences":[{"text":"No.","start":12.295,"end":12.535,"sentiment":"neutral","sentiment_score":-0.08039458096027374},{"text":"You're right.","start":12.535,"end":13.095,"sentiment":"neutral","sentiment_score":-0.0225359033793211},{"text":"Not a problem at 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okay?","start":59.53,"end":60.67,"sentiment":"neutral","sentiment_score":0.028601069003343582},{"text":"Beautiful.","start":62.33,"end":62.83,"sentiment":"positive","sentiment_score":0.4065668880939483},{"text":"Beautiful.","start":62.97,"end":63.45,"sentiment":"positive","sentiment_score":0.392169177532196},{"text":"So I did have you logged in just to run through your updated statement of advice.","start":63.45,"end":66.65,"sentiment":"neutral","sentiment_score":0.17761209420859814},{"text":"Is now still a good time for you?","start":66.65,"end":68.465004,"sentiment":"neutral","sentiment_score":0.1563917975872755}],"sentiment":"neutral","sentiment_score":0.16240868705414957,"num_words":31,"start":59.53,"end":68.465004},{"sentences":[{"text":"Yes and no?","start":71.725,"end":72.865,"sentiment":"neutral","sentiment_score":-0.013773805151383081},{"text":"That's okay.","start":73.245,"end":74.065,"sentiment":"neutral","sentiment_score":0.03525563236325979},{"text":"If if it's not, I could always make some time to give you a call later this afternoon or maybe Thursday, and we can kinda go through it later on.","start":75.085,"end":82.285,"sentiment":"neutral","sentiment_score":0.05069427974522114},{"text":"It's it's up to you.","start":82.285,"end":88.66,"sentiment":"neutral","sentiment_score":0.06276725307106971},{"text":"Yeah.","start":88.66,"end":89.16,"sentiment":"neutral","sentiment_score":0.07254434376955032}],"sentiment":"neutral","sentiment_score":0.04722924026229033,"num_words":41,"start":71.725,"end":89.16},{"sentences":[{"text":"No.","start":91.78,"end":92.28,"sentiment":"neutral","sentiment_score":-0.09060890972614288},{"text":"Look.","start":92.66,"end":92.9,"sentiment":"neutral","sentiment_score":0.03000267595052719},{"text":"I can generally probably do it in about fifteen to twenty minutes.","start":92.9,"end":95.715,"sentiment":"neutral","sentiment_score":0.1427622145662705},{"text":"But it's also sort of easier if you're able to see the document 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you?","start":118.14,"end":120.56,"sentiment":"neutral","sentiment_score":0.04227877727576664},{"text":"Yeah.","start":124.535,"end":125.035,"sentiment":"neutral","sentiment_score":0.039890315383672714},{"text":"What time do you you're right.","start":127.975006,"end":129.815,"sentiment":"neutral","sentiment_score":0.03459900400290886}],"sentiment":"neutral","sentiment_score":0.1985230871650856,"num_words":64,"start":103.634995,"end":129.815},{"sentences":[{"text":"What time do you finish?","start":129.815,"end":130.955,"sentiment":"neutral","sentiment_score":0.013324060291051865},{"text":"I don't technically work Fridays, but I am working from home on Thursday.","start":133.815,"end":138.12999,"sentiment":"neutral","sentiment_score":0.09560845133203727},{"text":"So I can even call you earlier or even later in the evening.","start":138.18999,"end":141.87,"sentiment":"neutral","sentiment_score":0.2083953137581165},{"text":"It's up to you.","start":141.87,"end":142.67,"sentiment":"neutral","sentiment_score":0.16664645448327065},{"text":"What would you like?","start":142.67,"end":144.12999,"sentiment":"neutral","sentiment_score":0.11038992553949356}],"sentiment":"neutral","sentiment_score":0.13145678891585424,"num_words":39,"start":129.815,"end":144.12999},{"sentences":[{"text":"Yeah.","start":147.54501,"end":147.785,"sentiment":"neutral","sentiment_score":0.26334357261657715},{"text":"Perfect.","start":147.785,"end":148.18501,"sentiment":"positive","sentiment_score":0.44069209694862366},{"text":"I actually do have 03:30 available.","start":148.18501,"end":150.04501,"sentiment":"neutral","sentiment_score":0.15974153826634088},{"text":"Not a problem at all.","start":150.345,"end":151.38501,"sentiment":"neutral","sentiment_score":0.14291415065526963},{"text":"So you're just double 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there now?","start":170.39,"end":171.59,"sentiment":"neutral","sentiment_score":0.020565070477979525},{"text":"Because it's 09:00 here at the moment.","start":171.59,"end":173.34999,"sentiment":"neutral","sentiment_score":0.020799240097403526},{"text":"So it's about 08:30 your 08:30 your time.","start":173.34999,"end":176.275,"sentiment":"neutral","sentiment_score":0.03948180447332561},{"text":"Yes.","start":176.275,"end":176.595,"sentiment":"neutral","sentiment_score":0.08808673918247223},{"text":"So I have availability Thursday afternoon at, say, 03:30 my time, which is two at 03:00 your time, or I could do that sounds 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time to review it.","start":194.90001,"end":196.90001,"sentiment":"positive","sentiment_score":0.43996437788009646},{"text":"You can ask me any questions as they're going through it.","start":196.90001,"end":198.90001,"sentiment":"positive","sentiment_score":0.3776373402638869},{"text":"And that way, we don't have to rush, and I don't have to make it too confusing for 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yourself.","start":264.775,"end":266.235,"sentiment":"neutral","sentiment_score":-0.04884748967985312}],"sentiment":"neutral","sentiment_score":-0.0761431987312707,"num_words":11,"start":258.375,"end":266.235},{"sentences":[{"text":"Yeah.","start":272.24002,"end":272.74002,"sentiment":"neutral","sentiment_score":-0.026804298162460327},{"text":"Oh, that's good.","start":277.36002,"end":278.42,"sentiment":"neutral","sentiment_score":0.23067240417003632},{"text":"Yeah.","start":282.32,"end":282.82,"sentiment":"neutral","sentiment_score":0.1462024450302124},{"text":"Oh, that's really good.","start":288.495,"end":289.775,"sentiment":"positive","sentiment_score":0.6161914467811584},{"text":"That's beautiful.","start":289.775,"end":290.595,"sentiment":"positive","sentiment_score":0.5822257399559021}],"sentiment":"positive","sentiment_score":0.40369387512857263,"num_words":11,"start":272.24002,"end":290.595},{"sentences":[{"text":"A bit difficult.","start":292.815,"end":293.715,"sentiment":"neutral","sentiment_score":-0.2044896880785624},{"text":"Yeah.","start":294.015,"end":294.515,"sentiment":"neutral","sentiment_score":-0.08608178049325943},{"text":"Yeah.","start":308.8,"end":309.19998,"sentiment":"neutral","sentiment_score":0.010324363596737385},{"text":"Yeah.","start":309.19998,"end":309.69998,"sentiment":"neutral","sentiment_score":0.07149180769920349},{"text":"Absolutely.","start":310.08,"end":310.58,"sentiment":"neutral","sentiment_score":0.15692074596881866}],"sentiment":"neutral","sentiment_score":-0.06583056106631245,"num_words":7,"start":292.815,"end":310.58},{"sentences":[{"text":"Well, I've emailed that document through to you so you can at least have a bit of a look through it over the next day or so.","start":310.72,"end":315.86,"sentiment":"neutral","sentiment_score":0.08999220130068285},{"text":"And then I'll give you a call at 03:00 your time, which is 03:30 my time on Thursday.","start":316.58502,"end":322.92502,"sentiment":"neutral","sentiment_score":0.04136529523465368},{"text":"We can run through that together and have a bit of a chat about what I'm recommending, how it benefits you, and what that looks like, and then we can you can ask any questions that you have as well.","start":322.98502,"end":332.19,"sentiment":"neutral","sentiment_score":0.13363257311284543},{"text":"Okay?","start":332.19,"end":332.69,"sentiment":"neutral","sentiment_score":0.09780731052160264},{"text":"Easy.","start":334.27,"end":334.77,"sentiment":"neutral","sentiment_score":0.24643708765506744}],"sentiment":"neutral","sentiment_score":0.10188404680497345,"num_words":87,"start":310.72,"end":334.77},{"sentences":[{"text":"Well, you have a good day.","start":334.83,"end":336.35,"sentiment":"neutral","sentiment_score":0.18236102412144342},{"text":"Don't work too hard.","start":336.35,"end":337.49,"sentiment":"neutral","sentiment_score":-0.1033722274005413},{"text":"Thanks, 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Yeah. Good day. I'm just oh, shit. Yeah. I'm just getting out of my work car. Hang on. Getting I'm just just getting to work. Hang on a sec. Hang on. Got this car. I'll just quickly get in here. Hang on. And let them know. I'm on a call. I'm on a call. Hang on. Let's play back. Oh, crap. Let's check this in there. What's this one? Hang on a sec. I forgot that. I forgot that. Well, I did have a reminder on my phone, and I'm like, oh, shit. That's why I got a some phone call today. Yeah. Yeah. Sorry. I keep missing your calls. This has been one thing after another. Mhmm. Yeah. Can you hear me now? Yeah. I can hear you. Yeah. I know. Yeah. I know. I've just got here. Yeah. Just hang on a second. I'm just gonna grab my. Yeah. I probably think well, if you've got availability this afternoon, but how long is this call gonna go for? Like Okay. Yeah. Yeah. Well, I'm just thinking because I've got meetings all day today. Because Friday Friday I've got off, but I don't think you'll I've got Friday off. Yes, sir. That would be good then. 03:30. Oh. Yep. Should be, like, one 01:00 your side? I think it's an hour and a half on Friday. I'm eight thirty here now. Yeah. That sounds perfect. Yep. Yeah. Because I don't wanna be rushing. I wanna actually have a yarn about some stuff as well. Like I yeah. And because my emails aren't working at the moment, so I don't know how we're gonna have a look at this because I buy I can only get stuff on my phone. Yeah. Mhmm. Yeah. That sounds perfect. Yeah. Because then I can just forward it on to myself here that way. Yeah. Because I've got a lot of stuff. Like, I've got, you know, health insurance now, car insurance because I'm not totally sacrificed anymore. So and I and that was my job now, my new role, I get paid monthly. So a lot of lot of things have changed. And I don't do two jobs anymore. Thank god for that. Yeah. They're just like, oh gosh. Now I've gotta you know, I don't have that extra money anymore, but, you know, at least this new job that I've got has got a little bit extra than what you know, what I was getting at my previous job. But still, it's yeah. Just a couple well, couple grand extra. But yeah. But now it's all good. The new job is still settling in, but it's it's a good job. Just the financial part is just still, like, a bit yeah. It's still a bit difficult as it is. And, you know, like, I'm still living from that will might as well say monthly now. Like, I'm broke within the next couple of weeks, and it's like, oh my gosh. You know, like Yeah. No. We're good to catch up and refresh. Mhmm. Yep. Yep. Sounds perfect. Yep. You too. Thank you for calling. You got me. Thank you. 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Yeah. Good day. I'm just oh, shit. Yeah.\n\nI'm just getting out of my work car. Hang on. Getting I'm just just getting to work. Hang on a sec. Hang on.\n\nGot this car. I'll just quickly get in here. Hang on. And let them know. I'm on a call.\n\nI'm on a call. Hang on. Let's play back. Oh, crap. Let's check this in there.\n\nWhat's this one? Hang on a sec. I forgot that. I forgot that. Well, I did have a reminder on my phone, and I'm like, oh, shit.\n\nThat's why I got a some phone call today. Yeah. Yeah. Sorry. I keep missing your calls.\n\nThis has been one thing after another. Mhmm. Yeah. Can you hear me now? Yeah.\n\nI can hear you. Yeah. I know. Yeah. I know.\n\nI've just got here. Yeah. Just hang on a second. I'm just gonna grab my. Yeah.\n\nI probably think well, if you've got availability this afternoon, but how long is this call gonna go for? Like Okay. Yeah. Yeah. 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today.","start":42.795002,"end":44.735,"sentiment":"neutral","sentiment_score":-0.07275158166885376},{"text":"Yeah.","start":46.195,"end":46.695,"sentiment":"neutral","sentiment_score":0.030866604298353195},{"text":"Yeah.","start":48.155,"end":48.475,"sentiment":"neutral","sentiment_score":-0.04685979336500168},{"text":"Sorry.","start":48.475,"end":48.715,"sentiment":"neutral","sentiment_score":-0.2322563678026199},{"text":"I keep missing your calls.","start":48.715,"end":49.835,"sentiment":"negative","sentiment_score":-0.4338620126247406}],"sentiment":"neutral","sentiment_score":-0.18072493264780326,"num_words":17,"start":42.795002,"end":49.835},{"sentences":[{"text":"This has been one thing after another.","start":49.835,"end":52.175,"sentiment":"negative","sentiment_score":-0.341469658272607},{"text":"Mhmm.","start":53.915,"end":54.415,"sentiment":"neutral","sentiment_score":-0.049628835171461105},{"text":"Yeah.","start":56.32,"end":56.56,"sentiment":"neutral","sentiment_score":-0.018492568284273148},{"text":"Can you hear me now?","start":56.56,"end":57.7,"sentiment":"neutral","sentiment_score":-0.025215797871351243},{"text":"Yeah.","start":60.96,"end":61.2,"sentiment":"neutral","sentiment_score":0.04453103616833687}],"sentiment":"neutral","sentiment_score":-0.1693304643034935,"num_words":15,"start":49.835,"end":61.2},{"sentences":[{"text":"I can hear you.","start":61.2,"end":62.18,"sentiment":"neutral","sentiment_score":0.07334559317678213},{"text":"Yeah.","start":69.465,"end":69.784996,"sentiment":"neutral","sentiment_score":0.01784692332148552},{"text":"I know.","start":69.784996,"end":70.345,"sentiment":"neutral","sentiment_score":0.006436893716454506},{"text":"Yeah.","start":70.345,"end":70.665,"sentiment":"neutral","sentiment_score":0.007652688771486282},{"text":"I know.","start":70.665,"end":71.245,"sentiment":"neutral","sentiment_score":-0.0019193682819604874}],"sentiment":"neutral","sentiment_score":0.03279170356690884,"num_words":10,"start":61.2,"end":71.245},{"sentences":[{"text":"I've just got here.","start":71.305,"end":72.445,"sentiment":"neutral","sentiment_score":-0.00400847103446722},{"text":"Yeah.","start":73.065,"end":73.545,"sentiment":"neutral","sentiment_score":0.020590469241142273},{"text":"Just hang on a second.","start":73.545,"end":74.345,"sentiment":"neutral","sentiment_score":0.011568090319633484},{"text":"I'm just gonna grab my.","start":74.345,"end":76.205,"sentiment":"neutral","sentiment_score":0.00832982212305069},{"text":"Yeah.","start":84.08,"end":84.58,"sentiment":"neutral","sentiment_score":0.005490423645824194}],"sentiment":"neutral","sentiment_score":0.006846035685157403,"num_words":16,"start":71.305,"end":84.58},{"sentences":[{"text":"I probably think well, if you've got availability this afternoon, but how long is this call gonna go for?","start":84.96,"end":91.36,"sentiment":"neutral","sentiment_score":0.12617519595905355},{"text":"Like Okay.","start":91.36,"end":102.715,"sentiment":"neutral","sentiment_score":0.094257989898324},{"text":"Yeah.","start":111.630005,"end":112.130005,"sentiment":"neutral","sentiment_score":0.09896738827228546},{"text":"Yeah.","start":120.83,"end":121.07001,"sentiment":"neutral","sentiment_score":0.05327413231134415},{"text":"Well, I'm just thinking because I've got meetings all day today.","start":121.07001,"end":123.97,"sentiment":"neutral","sentiment_score":0.04672245782884685}],"sentiment":"neutral","sentiment_score":0.09564803705057677,"num_words":34,"start":84.96,"end":123.97},{"sentences":[{"text":"Because Friday Friday I've got off, but I don't think you'll I've got Friday off.","start":127.575005,"end":133.435,"sentiment":"neutral","sentiment_score":-0.02575951206187407},{"text":"Yes, sir.","start":144.56999,"end":145.13,"sentiment":"neutral","sentiment_score":0.30212728679180145},{"text":"That would be good then.","start":145.13,"end":146.09,"sentiment":"positive","sentiment_score":0.4756104230880737},{"text":"03:30.","start":146.09,"end":146.83,"sentiment":"neutral","sentiment_score":0.10310710966587068},{"text":"Oh.","start":148.25,"end":148.75,"sentiment":"neutral","sentiment_score":0.1968073695898056}],"sentiment":"neutral","sentiment_score":0.12065952030631404,"num_words":24,"start":127.575005,"end":148.75},{"sentences":[{"text":"Yep.","start":150.65,"end":151.15,"sentiment":"neutral","sentiment_score":0.10883058607578278},{"text":"Should be, like, one 01:00 your side?","start":156.255,"end":160.115,"sentiment":"neutral","sentiment_score":0.03854967840015888},{"text":"I think it's an hour and a half on Friday.","start":167.05,"end":173.79,"sentiment":"neutral","sentiment_score":0.02479167766869068},{"text":"I'm eight thirty here now.","start":173.85,"end":175.23,"sentiment":"neutral","sentiment_score":0.04192196130752564},{"text":"Yeah.","start":185.855,"end":186.09499,"sentiment":"neutral","sentiment_score":0.0216853991150856}],"sentiment":"neutral","sentiment_score":0.03574542988402148,"num_words":24,"start":150.65,"end":186.09499},{"sentences":[{"text":"That sounds perfect.","start":186.09499,"end":187.155,"sentiment":"positive","sentiment_score":0.6102072596549988},{"text":"Yep.","start":188.575,"end":189.075,"sentiment":"positive","sentiment_score":0.412663221359253},{"text":"Yeah.","start":203.01001,"end":203.33,"sentiment":"neutral","sentiment_score":0.09903264045715332},{"text":"Because I don't wanna be rushing.","start":203.33,"end":204.53001,"sentiment":"neutral","sentiment_score":0.04154461125532786},{"text":"I wanna actually have a yarn about some stuff as well.","start":204.53001,"end":207.33,"sentiment":"neutral","sentiment_score":0.04637698879973455}],"sentiment":"neutral","sentiment_score":0.14098782659592954,"num_words":22,"start":186.09499,"end":207.33},{"sentences":[{"text":"Like I yeah.","start":207.33,"end":208.05,"sentiment":"neutral","sentiment_score":0.03224849452575048},{"text":"And because my emails aren't working at the moment, so I don't know how we're gonna have a look at this because I buy I can only get stuff on my phone.","start":208.05,"end":216.035,"sentiment":"neutral","sentiment_score":-0.07472279883222654},{"text":"Yeah.","start":219.055,"end":219.555,"sentiment":"neutral","sentiment_score":0.1401073932647705},{"text":"Mhmm.","start":234.76999,"end":235.26999,"sentiment":"neutral","sentiment_score":0.07029728591442108},{"text":"Yeah.","start":237.81,"end":238.05,"sentiment":"neutral","sentiment_score":0.26880747079849243}],"sentiment":"neutral","sentiment_score":-0.04776768234411353,"num_words":38,"start":207.33,"end":238.05},{"sentences":[{"text":"That sounds perfect.","start":238.05,"end":239.01,"sentiment":"positive","sentiment_score":0.49930084745089215},{"text":"Yeah.","start":239.01,"end":239.25,"sentiment":"neutral","sentiment_score":0.14478877186775208},{"text":"Because then I can just forward it on to myself here that way.","start":239.25,"end":242.685,"sentiment":"neutral","sentiment_score":0.1362089251096432},{"text":"Yeah.","start":242.745,"end":242.985,"sentiment":"neutral","sentiment_score":0.005941765382885933},{"text":"Because I've got a lot of stuff.","start":242.985,"end":244.185,"sentiment":"neutral","sentiment_score":-0.04467277494924409}],"sentiment":"neutral","sentiment_score":0.12426558725535869,"num_words":25,"start":238.05,"end":244.185},{"sentences":[{"text":"Like, I've got, you know, health insurance now, car insurance because I'm not totally sacrificed anymore.","start":244.185,"end":250.045,"sentiment":"neutral","sentiment_score":-0.07012938801199198},{"text":"So and I and that was my job now, my new role, I get paid monthly.","start":250.265,"end":254.265,"sentiment":"neutral","sentiment_score":-0.0548972247634083},{"text":"So a lot of lot of things have changed.","start":254.265,"end":257.24,"sentiment":"neutral","sentiment_score":-0.05817106324765417},{"text":"And I don't do two jobs anymore.","start":260.5,"end":262.1,"sentiment":"neutral","sentiment_score":-0.18241721391677856},{"text":"Thank god for that.","start":262.1,"end":263.24,"sentiment":"neutral","sentiment_score":-0.018120670691132545}],"sentiment":"neutral","sentiment_score":-0.07448785680417831,"num_words":52,"start":244.185,"end":263.24},{"sentences":[{"text":"Yeah.","start":266.66,"end":267.06,"sentiment":"neutral","sentiment_score":-0.010236999951303003},{"text":"They're just like, oh gosh.","start":267.06,"end":268.275,"sentiment":"neutral","sentiment_score":-0.0369641125202179},{"text":"Now I've gotta you know, I don't have that extra money anymore, but, you know, at least this new job that I've got has got a little bit extra than what you know, what I was getting at my previous job.","start":268.275,"end":277.175,"sentiment":"neutral","sentiment_score":-0.07621278000495783},{"text":"But still, it's yeah.","start":277.475,"end":278.995,"sentiment":"neutral","sentiment_score":0.18702157028019428},{"text":"Just a couple well, couple grand extra.","start":278.995,"end":281.32,"sentiment":"neutral","sentiment_score":0.056567015392439704}],"sentiment":"neutral","sentiment_score":-0.03751251989461739,"num_words":58,"start":266.66,"end":281.32},{"sentences":[{"text":"But yeah.","start":281.32,"end":283.96,"sentiment":"neutral","sentiment_score":0.1271207183599472},{"text":"But now it's all good.","start":283.96,"end":284.92,"sentiment":"positive","sentiment_score":0.41670647263526917},{"text":"The new job is still settling in, but it's it's a good job.","start":284.92,"end":287.98,"sentiment":"positive","sentiment_score":0.5758306888433603},{"text":"Just the financial part is just still, like, a bit yeah.","start":290.04,"end":294.33502,"sentiment":"neutral","sentiment_score":-0.06409254128282721},{"text":"It's still a bit difficult as it is.","start":294.33502,"end":295.77502,"sentiment":"neutral","sentiment_score":-0.19091466255486012}],"sentiment":"neutral","sentiment_score":0.19464711539256266,"num_words":39,"start":281.32,"end":295.77502},{"sentences":[{"text":"And, you know, like, I'm still living from that will might as well say monthly now.","start":295.77502,"end":301.05502,"sentiment":"neutral","sentiment_score":-0.10614187782630324},{"text":"Like, I'm broke within the next couple of weeks, and it's like, oh my gosh.","start":301.05502,"end":304.67502,"sentiment":"neutral","sentiment_score":-0.1395393287142118},{"text":"You know, like Yeah.","start":306.22,"end":307.02,"sentiment":"neutral","sentiment_score":-0.0433026347309351},{"text":"No.","start":307.02,"end":307.18,"sentiment":"neutral","sentiment_score":-0.06787171959877014},{"text":"We're good to catch up and refresh.","start":307.18,"end":309.36,"sentiment":"neutral","sentiment_score":-0.009000780792640788}],"sentiment":"neutral","sentiment_score":-0.09524296976755871,"num_words":43,"start":295.77502,"end":309.36},{"sentences":[{"text":"Mhmm.","start":316.22,"end":316.72,"sentiment":"neutral","sentiment_score":0.027265872806310657},{"text":"Yep.","start":326.05502,"end":326.55502,"sentiment":"neutral","sentiment_score":0.11424107849597932},{"text":"Yep.","start":332.38998,"end":332.71,"sentiment":"neutral","sentiment_score":0.15143786370754242},{"text":"Sounds perfect.","start":332.71,"end":333.35,"sentiment":"positive","sentiment_score":0.4624520242214203},{"text":"Yep.","start":333.35,"end":333.85,"sentiment":"neutral","sentiment_score":0.1753835380077362}],"sentiment":"neutral","sentiment_score":0.23220540024340153,"num_words":6,"start":316.22,"end":333.85},{"sentences":[{"text":"You too.","start":336.79,"end":337.19,"sentiment":"neutral","sentiment_score":-0.13461791723966599},{"text":"Thank you for calling.","start":337.19,"end":338.49,"sentiment":"neutral","sentiment_score":0.13872802630066872},{"text":"You got me.","start":338.94998,"end":339.85,"sentiment":"neutral","sentiment_score":0.186399315794309},{"text":"Thank you.","start":342.55,"end":343.27,"sentiment":"positive","sentiment_score":0.39455531537532806},{"text":"Bye bye.","start":343.27,"end":343.93,"sentiment":"neutral","sentiment_score":0.23442119359970093}],"sentiment":"neutral","sentiment_score":0.16175594123510215,"num_words":13,"start":336.79,"end":343.93}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Brenda. It's Dana from OC Financial. How are you?\n\nChannel 1: Yeah. Good day.\n\nChannel 0: That's\n\nChannel 1: I'm just\n\nChannel 0: that's good. You're\n\nChannel 1: oh,\n\nChannel 0: right.\n\nChannel 1: shit. Yeah. I'm just getting out of my work car. Hang on.\n\nChannel 0: No. You're\n\nChannel 1: Getting\n\nChannel 0: right.\n\nChannel 1: I'm\n\nChannel 0: Not a problem at\n\nChannel 1: just\n\nChannel 0: all.\n\nChannel 1: just getting to work. Hang on a sec. Hang on. Got this car. I'll just quickly get in here.\n\nHang on. And let\n\nChannel 0: Yeah.\n\nChannel 1: them know. I'm on a call. I'm on a call. Hang on.\n\nChannel 0: You're\n\nChannel 1: Let's\n\nChannel 0: right.\n\nChannel 1: play back. Oh, crap. Let's check this in there. What's this one? Hang on a sec.\n\nChannel 0: Yeah.\n\nChannel 1: I forgot\n\nChannel 0: You're\n\nChannel 1: that.\n\nChannel 0: right.\n\nChannel 1: I forgot that. Well, I did have a reminder on my phone, and I'm like, oh, shit. That's why I got a some phone call today.\n\nChannel 0: That's okay. You're\n\nChannel 1: Yeah.\n\nChannel 0: fine.\n\nChannel 1: Yeah. Sorry. I keep missing your calls. This has been one thing after another.\n\nChannel 0: There there's a yeah. No. Understandable.\n\nChannel 1: Mhmm. Yeah. Can you hear me now?\n\nChannel 0: I can. Yeah. Perfectly fine. Can you hear me okay?\n\nChannel 1: Yeah. I can hear you.\n\nChannel 0: Beautiful. Beautiful. So I did have you logged in just to run through your updated statement of advice. Is now still a good time for you?\n\nChannel 1: Yeah. I know. Yeah. I know. I've just got\n\nChannel 0: Yes\n\nChannel 1: here.\n\nChannel 0: and no?\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: Just\n\nChannel 0: okay.\n\nChannel 1: hang on a second. I'm just gonna\n\nChannel 0: If\n\nChannel 1: grab\n\nChannel 0: if it's\n\nChannel 1: my.\n\nChannel 0: not, I could always make some time to give you a call later this afternoon or maybe Thursday, and we can kinda go through it later on. It's it's up to\n\nChannel 1: Yeah. I probably think well, if you've got availability this afternoon,\n\nChannel 0: you. Yeah.\n\nChannel 1: but how long is this call gonna go for? Like\n\nChannel 0: No. Look. I can generally probably do it in about fifteen to twenty minutes. But it's also sort of easier if you're able to see the document with me just so we can kinda go through it together.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. I can run through it pretty quickly in about sort of fifteen odd minutes, but it's just it's also about allowing you time to ask questions and things like that. So\n\nChannel 1: Yeah.\n\nChannel 0: did you want me to maybe give you a call later this afternoon or maybe tomorrow or another day? What would be more preferable to you?\n\nChannel 1: Yeah. Well, I'm just thinking because I've got meetings all day today.\n\nChannel 0: Yeah.\n\nChannel 1: Because Friday\n\nChannel 0: What time do you\n\nChannel 1: Friday\n\nChannel 0: you're right. What\n\nChannel 1: I've\n\nChannel 0: time\n\nChannel 1: got\n\nChannel 0: do\n\nChannel 1: off,\n\nChannel 0: you finish?\n\nChannel 1: but I don't think you'll I've got Friday off.\n\nChannel 0: I don't technically work Fridays, but I am working from home on Thursday. So I can even call you earlier or even later in the evening. It's up to you. What would you like?\n\nChannel 1: Yes, sir. That would be good then. 03:30.\n\nChannel 0: Yeah. Perfect. I\n\nChannel 1: Oh.\n\nChannel 0: actually do have 03:30 available. Not\n\nChannel 1: Yep.\n\nChannel 0: a problem at all. So you're just double check. Northern Territory time.\n\nChannel 1: Should be, like, one 01:00 your\n\nChannel 0: I'm\n\nChannel 1: side?\n\nChannel 0: just double checking the time zone. I can never remember. So\n\nChannel 1: I think it's an hour and a half on\n\nChannel 0: it is. Yeah. Because what time is it there now? Because it's 09:00 here at the moment.\n\nChannel 1: Friday.\n\nChannel 0: So it's about\n\nChannel 1: I'm\n\nChannel 0: 08:30\n\nChannel 1: eight thirty here\n\nChannel 0: your\n\nChannel 1: now.\n\nChannel 0: 08:30 your time. Yes. So I have availability Thursday afternoon at, say, 03:30 my time, which is two at 03:00 your time, or\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: That\n\nChannel 0: could\n\nChannel 1: sounds\n\nChannel 0: do\n\nChannel 1: perfect.\n\nChannel 0: that sounds okay?\n\nChannel 1: Yep.\n\nChannel 0: Beautiful. Beautiful. I'll pop that one in there for you, Brenda. If anything comes up, just let me know. It'd just be easier.\n\nThat way, you can take some time to review it. You can ask me any questions as they're going through it. And that way, we don't have to rush, and I don't have to make it too confusing for you.\n\nChannel 1: Yeah. Because I don't wanna be rushing. I wanna actually have a yarn about some\n\nChannel 0: Okay?\n\nChannel 1: stuff as well. Like\n\nChannel 0: Absolutely.\n\nChannel 1: I yeah. And because my emails aren't working at the moment, so\n\nChannel 0: Right.\n\nChannel 1: I don't know how we're gonna have a look at this because I buy\n\nChannel 0: Yeah.\n\nChannel 1: I can only get stuff on my phone.\n\nChannel 0: Okay. Yep. That's okay.\n\nChannel 1: Yeah.\n\nChannel 0: What I can even do if you like as well is I can send this to you today. That way it's in your emails. If you're able to get in there and have a look at it, you can at least read through the document before we go through it, and that'll kinda give you a bit of context around what I'm recommending, what we're gonna go through, and then you\n\nChannel 1: Mhmm.\n\nChannel 0: might have some questions that you've got prepped up ready to go.\n\nChannel 1: Yeah. That sounds perfect. Yeah. Because then\n\nChannel 0: Yep.\n\nChannel 1: I can just forward it on to myself here that way. Yeah. Because I've got a lot of stuff. Like, I've got, you know, health insurance now, car insurance because I'm not totally sacrificed anymore. So and\n\nChannel 0: Yeah.\n\nChannel 1: I and that was my job now, my new role, I get paid monthly. So a lot of lot of things have changed.\n\nChannel 0: Yeah. No. That's understandable.\n\nChannel 1: And I don't do two jobs anymore. Thank god for that.\n\nChannel 0: Yeah. A bit more time for yourself.\n\nChannel 1: Yeah. They're just like, oh gosh. Now I've gotta you know, I don't have that extra money anymore, but, you know, at least this new\n\nChannel 0: Yeah.\n\nChannel 1: job that I've got has got a little bit extra than what you know, what I was getting at my previous job.\n\nChannel 0: Oh,\n\nChannel 1: But\n\nChannel 0: that's\n\nChannel 1: still,\n\nChannel 0: good.\n\nChannel 1: it's yeah. Just a couple well, couple grand extra. But\n\nChannel 0: Yeah.\n\nChannel 1: yeah. But now it's all good. The new job is still settling in, but it's it's a good job.\n\nChannel 0: Oh, that's really good. That's\n\nChannel 1: Just\n\nChannel 0: beautiful.\n\nChannel 1: the financial part is just still, like, a bit\n\nChannel 0: A bit difficult. Yeah.\n\nChannel 1: yeah. It's still a bit difficult as it is. And, you know, like, I'm still living from that will might as well say monthly now. Like, I'm broke within the next couple of weeks, and it's like, oh my gosh. You know, like Yeah.\n\nNo. We're good to catch up and\n\nChannel 0: Yeah.\n\nChannel 1: refresh.\n\nChannel 0: Yeah. Absolutely. Well, I've emailed that document through to you so you can at least have a bit of a look through it over the next day or so.\n\nChannel 1: Mhmm.\n\nChannel 0: And then I'll give you a call at 03:00 your time, which is 03:30 my time on Thursday. We can run through that together and have a bit of a chat about what\n\nChannel 1: Yep.\n\nChannel 0: I'm recommending, how it benefits you, and what that looks like, and then we can you can ask any questions that you have as well. Okay?\n\nChannel 1: Yep. Sounds perfect. Yep.\n\nChannel 0: Easy. Well, you have a good day. Don't work\n\nChannel 1: You\n\nChannel 0: too\n\nChannel 1: too.\n\nChannel 0: hard.\n\nChannel 1: Thank you for calling.\n\nChannel 0: Thanks,\n\nChannel 1: You got\n\nChannel 0: Brenda.\n\nChannel 1: me.\n\nChannel 0: So alright. You have a good one. Thanks so\n\nChannel 1: Thank\n\nChannel 0: much.\n\nChannel 1: you. Bye bye.\n\nChannel 0: See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.03360748291015625}],"sentiment":"neutral","sentiment_score":0.03360748291015625,"channel":1,"num_words":1,"start":0.88,"end":1.38},{"sentences":[{"text":"Hi, Brenda.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.14860869944095612},{"text":"It's Dana from OC Financial.","start":2.96,"end":4.5,"sentiment":"neutral","sentiment_score":0.18403287827968598},{"text":"How are you?","start":4.56,"end":5.38,"sentiment":"neutral","sentiment_score":0.1975302447875341}],"sentiment":"neutral","sentiment_score":0.18099725246429443,"channel":0,"num_words":10,"start":2.24,"end":5.38},{"sentences":[{"text":"Yeah.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.2956187129020691},{"text":"Good 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Brenda is on a call and has some time issues, but agrees to a call later in the day. The representative explains the process of reviewing and updating the statement and offers to call Brenda again to discuss further."},"intents":{"segments":[{"text":"So I did have you logged in just to run through your updated statement of advice. Is now still a good time for you?","start_word":181,"end_word":204,"intents":[{"intent":"Verify status and schedule call","confidence_score":0.0000028748739}]},{"text":"did you want me to maybe give you a call later this afternoon or maybe tomorrow or another day?","start_word":360,"end_word":378,"intents":[{"intent":"Schedule call","confidence_score":0.6363241}]},{"text":"If anything comes up, just let me know. It'd just be easier. That way, you can take some time to review it. You can ask me any questions as they're going through it. And that way, we don't have to rush, and I don't have to make it too confusing for you. 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I'm just getting out of my work car. Hang on. No. You're Getting right. I'm Not a problem at just all. just getting to work. Hang on a sec. Hang on. Got this car. I'll just quickly get in here. Hang on. And let Yeah. them know. I'm on a call. I'm on a call. Hang on. You're Let's right. play back. Oh, crap. Let's check this in there. What's this one? Hang on a sec. Yeah. I forgot You're that. right. I forgot that. Well, I did have a reminder on my phone, and I'm like, oh, shit. That's why I got a some phone call today. That's okay. You're Yeah. fine. Yeah. Sorry.","start_word":23,"end_word":138,"sentiment":"neutral","sentiment_score":-0.03391322121024132},{"text":"I keep missing your calls. This has been one thing after another.","start_word":139,"end_word":150,"sentiment":"negative","sentiment_score":-0.3794940412044525},{"text":"There there's a yeah. No. Understandable. Mhmm. Yeah. Can you hear me now? I can. Yeah. Perfectly fine. Can you hear me okay? Yeah. 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So I have availability Thursday afternoon at, say, 03:30 my time, which is two at 03:00 your time, or Yeah.","start_word":469,"end_word":569,"sentiment":"neutral","sentiment_score":0.05420641601085663},{"text":"I That could sounds do perfect. that sounds okay? Yep. Beautiful. Beautiful. I'll pop that one in there for you, Brenda.","start_word":570,"end_word":590,"sentiment":"positive","sentiment_score":0.5356496572494507},{"text":"If anything comes up, just let me know.","start_word":591,"end_word":598,"sentiment":"neutral","sentiment_score":0.2529451847076416},{"text":"It'd just be easier. That way, you can take some time to review it. You can ask me any questions as they're going through it.","start_word":599,"end_word":623,"sentiment":"positive","sentiment_score":0.4264176487922669},{"text":"And that way, we don't have to rush, and I don't have to make it too confusing for you. Yeah. Because I don't wanna be rushing. I wanna actually have a yarn about some Okay? stuff as well. Like Absolutely. I yeah. And because my emails aren't working at the moment, so Right. I don't know how we're gonna have a look at this because I buy Yeah. I can only get stuff on my phone. Okay. Yep. That's okay. Yeah. What I can even do if you like as well is I can send this to you today. That way it's in your emails. If you're able to get in there and have a look at it, you can at least read through the document before we go through it, and that'll kinda give you a bit of context around what I'm recommending, what we're gonna go through, and then you Mhmm. might have some questions that you've got prepped up ready to go. Yeah.","start_word":624,"end_word":789,"sentiment":"neutral","sentiment_score":0.1122632697224617},{"text":"That sounds perfect.","start_word":790,"end_word":792,"sentiment":"positive","sentiment_score":0.4837079644203186},{"text":"Yeah. Because then Yep. I can just forward it on to myself here that way. Yeah. Because I've got a lot of stuff. Like, I've got, you know, health insurance now, car insurance because I'm not totally sacrificed anymore. So and Yeah. I and that was my job now, my new role, I get paid monthly. So a lot of lot of things have changed. Yeah. No. That's understandable. And I don't do two jobs anymore. Thank god for that. Yeah. A bit more time for yourself. Yeah. They're just like, oh gosh. Now I've gotta you know, I don't have that extra money anymore, but, you know, at least this new Yeah. job that I've got has got a little bit extra than what you know, what I was getting at my previous job. Oh, But that's still, good. it's yeah. Just a couple well, couple grand extra. But Yeah. yeah.","start_word":793,"end_word":944,"sentiment":"neutral","sentiment_score":-0.024048089454146594},{"text":"But now it's all good. The new job is still settling in, but it's it's a good job. Oh, that's really good. That's Just beautiful.","start_word":945,"end_word":969,"sentiment":"positive","sentiment_score":0.5720744729042053},{"text":"the financial part is just still, like, a bit A bit difficult. Yeah. yeah. It's still a bit difficult as it is. And, you know, like, I'm still living from that will might as well say monthly now. Like, I'm broke within the next couple of weeks, and it's like, oh my gosh. You know, like Yeah. No. We're good to catch up and Yeah. refresh. Yeah. Absolutely. Well, I've emailed that document through to you so you can at least have a bit of a look through it over the next day or so. Mhmm. And then I'll give you a call at 03:00 your time, which is 03:30 my time on Thursday. We can run through that together and have a bit of a chat about what Yep. I'm recommending, how it benefits you, and what that looks like, and then we can you can ask any questions that you have as well. Okay? Yep.","start_word":970,"end_word":1126,"sentiment":"neutral","sentiment_score":0.006116689182817936},{"text":"Sounds perfect.","start_word":1127,"end_word":1128,"sentiment":"positive","sentiment_score":0.45193883776664734},{"text":"Yep. Easy. Well, you have a good day. Don't work You too too. hard. Thank you for calling. Thanks, You got Brenda. me. So alright.","start_word":1129,"end_word":1153,"sentiment":"neutral","sentiment_score":0.1163996011018753},{"text":"You have a good one. Thanks so Thank much.","start_word":1154,"end_word":1162,"sentiment":"positive","sentiment_score":0.4415613114833832},{"text":"you. Bye bye.","start_word":1163,"end_word":1165,"sentiment":"neutral","sentiment_score":0.23661422729492188},{"text":"See you later.","start_word":1166,"end_word":1168,"sentiment":"positive","sentiment_score":0.3601175546646118},{"text":"Bye.","start_word":1169,"end_word":1169,"sentiment":"neutral","sentiment_score":0.1560368537902832}],"average":{"sentiment":"neutral","sentiment_score":0.08800342668805804}}}}