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Good afternoon. Thank you so much for calling your account. How may I help you today? What is the phone number?\n\nAlright. So it's an Indian phone number. Right? I would like to let you know that you have reached a wrong number. This is Airtel Australia.\n\nWe are a Internet service provider here in Australia and a mobile plan services. We cannot cater other phone numbers. So about your phone number in India, you still needs to contact your local network, and I do believe it's Airtel India. It just so happened the same name Airtel, but we're a separate company. We're not affiliated.\n\nYeah. Yeah. That's correct. The local network of your SIM. You're welcome.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2721025347709656},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.45528848469257355},{"text":"Thank you so much for calling your account.","start":1.8399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.7021168917417526},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.50970026353995},{"text":"What is the phone number?","start":59.42,"end":60.8,"sentiment":"neutral","sentiment_score":-0.03914424404501915}],"sentiment":"positive","sentiment_score":0.4391861363229426,"num_words":22,"start":0.71999997,"end":60.8},{"sentences":[{"text":"Alright.","start":74.595,"end":74.994995,"sentiment":"neutral","sentiment_score":0.0054594893008470535},{"text":"So it's an Indian phone number.","start":74.994995,"end":77.795,"sentiment":"neutral","sentiment_score":-0.007167543905476729},{"text":"Right?","start":77.795,"end":78.295,"sentiment":"neutral","sentiment_score":0.0030785659328103065},{"text":"I would like to let you know that you have reached a wrong number.","start":78.435,"end":81.494995,"sentiment":"neutral","sentiment_score":-0.10970379492001874},{"text":"This is Airtel Australia.","start":81.715,"end":83.415,"sentiment":"neutral","sentiment_score":-0.08810528926551342}],"sentiment":"neutral","sentiment_score":-0.07395159592851996,"num_words":26,"start":74.595,"end":83.415},{"sentences":[{"text":"We are a Internet service provider here in Australia and a mobile plan services.","start":84.08,"end":89.3,"sentiment":"neutral","sentiment_score":-0.06885873127196517},{"text":"We cannot cater other phone numbers.","start":89.92,"end":92.32,"sentiment":"neutral","sentiment_score":-0.171434556444486},{"text":"So about your phone number in India, you still needs to contact your local network, and I do believe it's Airtel India.","start":92.32,"end":99.995,"sentiment":"neutral","sentiment_score":-0.09989216161722486},{"text":"It just so happened the same name Airtel, but we're a separate company.","start":100.295006,"end":104.615005,"sentiment":"neutral","sentiment_score":-0.07040831532615882},{"text":"We're not affiliated.","start":104.615005,"end":105.675,"sentiment":"neutral","sentiment_score":-0.09369344264268875}],"sentiment":"neutral","sentiment_score":-0.09287319929692252,"num_words":58,"start":84.08,"end":105.675},{"sentences":[{"text":"Yeah.","start":108.135,"end":108.635,"sentiment":"neutral","sentiment_score":-0.02689608559012413},{"text":"Yeah.","start":111.22294,"end":111.62294,"sentiment":"neutral","sentiment_score":0.01886601373553276},{"text":"That's correct.","start":111.62294,"end":112.422935,"sentiment":"neutral","sentiment_score":0.04751300625503063},{"text":"The local network of your SIM.","start":112.422935,"end":114.84293,"sentiment":"neutral","sentiment_score":0.027505349678297836},{"text":"You're welcome.","start":116.90294,"end":117.702934,"sentiment":"positive","sentiment_score":0.478310227394104}],"sentiment":"neutral","sentiment_score":0.10072070779278874,"num_words":12,"start":108.135,"end":117.702934},{"sentences":[{"text":"Have a good one.","start":117.702934,"end":118.58294,"sentiment":"positive","sentiment_score":0.5059337243437767},{"text":"Bye bye.","start":118.58294,"end":119.242935,"sentiment":"neutral","sentiment_score":0.2169608324766159}],"sentiment":"positive","sentiment_score":0.4096094270547231,"num_words":6,"start":117.702934,"end":119.242935}]}}]},{"alternatives":[{"transcript":"Yes. Hi. I just returned yesterday from a trip to India. I live in Australia. While I was over there at the airport when I arrived, I bought an Airtel SIM and inserted it into my new mobile phone. On the way home, I lost my mobile phone at the Singapore airport. It has got the India SIM still in it. So, of course, it's not working, so I can't contact it or do anything. My Australia company has shut down the phone through the IME so no one can access it, but they advised me to contact you guys because the the the India SIM is still in it to see if there's any way of you guys being able to track it or do anything with it from your side because I just so the phone number is 918796094858. Yes. Okay. So I need to contact Airtel India. Okay. Thank you so much. Thank you. Bye 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Hi. I just returned yesterday from a trip to India. I live in Australia. While I was over there at the airport when I arrived, I bought an Airtel SIM and inserted it into my new mobile phone.\n\nOn the way home, I lost my mobile phone at the Singapore airport. It has got the India SIM still in it. So, of course, it's not working, so I can't contact it or do anything. My Australia company has shut down the phone through the IME so no one can access it, but they advised me to contact you guys because the the the India SIM is still in it to see if there's any way of you guys being able to track it or do anything with it from your side because I just so the phone number is 918796094858. Yes.\n\nOkay. So I need to contact Airtel India. Okay. Thank you so much. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":6.3199997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.12980450689792633},{"text":"Hi.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.0741678774356842},{"text":"I just returned yesterday from a trip to India.","start":8.0,"end":11.78,"sentiment":"neutral","sentiment_score":0.06339379068877962},{"text":"I live in Australia.","start":12.0,"end":13.059999,"sentiment":"neutral","sentiment_score":0.04604634549468756},{"text":"While I was over there at the airport when I arrived, I bought an Airtel SIM and inserted it into my new mobile phone.","start":14.535,"end":22.235,"sentiment":"neutral","sentiment_score":-0.009897970904906591}],"sentiment":"neutral","sentiment_score":0.01849104053316972,"num_words":39,"start":6.3199997,"end":22.235},{"sentences":[{"text":"On the way home, I lost my mobile phone at the Singapore airport.","start":23.494999,"end":28.555,"sentiment":"neutral","sentiment_score":-0.27776159804600936},{"text":"It has got the India SIM still in it.","start":29.84,"end":33.68,"sentiment":"neutral","sentiment_score":-0.21556815836164686},{"text":"So, of course, it's not working, so I can't contact it or do anything.","start":33.68,"end":37.86,"sentiment":"neutral","sentiment_score":-0.30603892143283573},{"text":"My Australia company has shut down the phone through the IME so no one can access it, but they advised me to contact you guys because the the the India SIM is still in it to see if there's any way of you guys being able to track it or do anything with it from your side because I just so the phone number is 918796094858.","start":38.72,"end":73.994995,"sentiment":"neutral","sentiment_score":-0.16527742034558093},{"text":"Yes.","start":78.615,"end":79.115,"sentiment":"neutral","sentiment_score":-0.002664053812623024}],"sentiment":"neutral","sentiment_score":-0.20142264948090882,"num_words":103,"start":23.494999,"end":79.115},{"sentences":[{"text":"Okay.","start":106.965,"end":107.465,"sentiment":"neutral","sentiment_score":-0.024921350181102753},{"text":"So I need to contact Airtel India.","start":108.15,"end":110.810005,"sentiment":"neutral","sentiment_score":-0.03298798895307949},{"text":"Okay.","start":114.950005,"end":115.450005,"sentiment":"neutral","sentiment_score":0.12797999382019043},{"text":"Thank you so much.","start":115.590004,"end":116.73,"sentiment":"positive","sentiment_score":0.38387032598257065},{"text":"Thank you.","start":118.950005,"end":119.51,"sentiment":"positive","sentiment_score":0.34398551285266876}],"sentiment":"neutral","sentiment_score":0.13970633670687677,"num_words":15,"start":106.965,"end":119.51},{"sentences":[{"text":"Bye bye.","start":119.51,"end":120.25,"sentiment":"neutral","sentiment_score":0.15345244109630585}],"sentiment":"neutral","sentiment_score":0.15345244109630585,"num_words":2,"start":119.51,"end":120.25}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yes. Hi. I just returned yesterday from a trip to India. I live in Australia. While I was over there at the airport when I arrived, I bought an Airtel SIM and inserted it into my new mobile phone.\n\nOn the way home, I lost my mobile phone at the Singapore airport. It has got the India SIM still in it. So, of course, it's not working, so I can't contact it or do anything. My Australia company has shut down the phone through the IME so no one can access it, but they advised me to contact you guys because the the the India SIM is still in it to see if there's any way of you guys being able to track it or do anything with it from your side because\n\nChannel 0: What is\n\nChannel 1: I just\n\nChannel 0: the phone number?\n\nChannel 1: so the phone number is 918796094858.\n\nChannel 0: Alright. So it's an Indian phone number. Right? I would\n\nChannel 1: Yes.\n\nChannel 0: like to let you know that you have reached a wrong number. This is Airtel Australia. We are a Internet service provider here in Australia and a mobile plan services. We cannot cater other phone numbers. So about your phone number in India, you still needs to contact your local network, and I do believe it's Airtel India.\n\nIt just so happened the same name Airtel, but we're a separate company. We're not affiliated.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So I need to contact Airtel India.\n\nChannel 0: Yeah. That's correct. The local network of your SIM.\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: You're welcome. Have a good one. Bye bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.2721025347709656},{"text":"Good afternoon.","start":1.04,"end":1.78,"sentiment":"positive","sentiment_score":0.45528848469257355},{"text":"Thank you so much for calling your account.","start":1.8399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.7021168917417526},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.50970026353995}],"sentiment":"positive","sentiment_score":0.5798715423135197,"channel":0,"num_words":17,"start":0.71999997,"end":5.38},{"sentences":[{"text":"Yes.","start":6.3199997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.12980450689792633},{"text":"Hi.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.0741678774356842},{"text":"I just returned yesterday from a trip to 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anything.","start":33.68,"end":37.86,"sentiment":"neutral","sentiment_score":-0.30603892143283573},{"text":"My Australia company has shut down the phone through the IME so no one can access it, but they advised me to contact you guys because the the the India SIM is still in it to see if there's any way of you guys being able to track it or do anything with it from your side because","start":38.72,"end":59.65,"sentiment":"neutral","sentiment_score":-0.1853582607261066}],"sentiment":"neutral","sentiment_score":-0.21900359810666836,"channel":1,"num_words":94,"start":23.494999,"end":59.65},{"sentences":[{"text":"What is","start":59.42,"end":59.82,"sentiment":"neutral","sentiment_score":-0.03369726799428463}],"sentiment":"neutral","sentiment_score":-0.03369726799428463,"channel":0,"num_words":2,"start":59.42,"end":59.82},{"sentences":[{"text":"I just","start":59.65,"end":59.97,"sentiment":"neutral","sentiment_score":-0.028938435949385166}],"sentiment":"neutral","sentiment_score":-0.028938435949385166,"channel":1,"num_words":2,"start":59.65,"end":59.97},{"sentences":[{"text":"the phone number?","start":59.82,"end":60.8,"sentiment":"neutral","sentiment_score":-0.0427755614121755}],"sentiment":"neutral","sentiment_score":-0.0427755614121755,"channel":0,"num_words":3,"start":59.82,"end":60.8},{"sentences":[{"text":"so the phone number is 918796094858.","start":61.57,"end":73.994995,"sentiment":"neutral","sentiment_score":-0.01660895813256502}],"sentiment":"neutral","sentiment_score":-0.01660895813256502,"channel":1,"num_words":6,"start":61.57,"end":73.994995},{"sentences":[{"text":"Alright.","start":74.595,"end":74.994995,"sentiment":"neutral","sentiment_score":0.0054594893008470535},{"text":"So it's an Indian phone number.","start":74.994995,"end":77.795,"sentiment":"neutral","sentiment_score":-0.007167543905476729},{"text":"Right?","start":77.795,"end":78.295,"sentiment":"neutral","sentiment_score":0.0030785659328103065},{"text":"I would","start":78.435,"end":78.674995,"sentiment":"neutral","sentiment_score":-0.003556385636329651}],"sentiment":"neutral","sentiment_score":-0.0041579979471862314,"channel":0,"num_words":10,"start":74.595,"end":78.674995},{"sentences":[{"text":"Yes.","start":78.615,"end":79.115,"sentiment":"neutral","sentiment_score":-0.002664053812623024}],"sentiment":"neutral","sentiment_score":-0.002664053812623024,"channel":1,"num_words":1,"start":78.615,"end":79.115},{"sentences":[{"text":"like to let you know that you have reached a wrong number.","start":78.674995,"end":81.494995,"sentiment":"neutral","sentiment_score":-0.12739502980063358},{"text":"This is Airtel Australia.","start":81.715,"end":83.415,"sentiment":"neutral","sentiment_score":-0.08810528926551342},{"text":"We are a Internet service provider here in Australia and a mobile plan services.","start":84.08,"end":89.3,"sentiment":"neutral","sentiment_score":-0.06885873127196517},{"text":"We cannot cater other phone numbers.","start":89.92,"end":92.32,"sentiment":"neutral","sentiment_score":-0.171434556444486},{"text":"So about your phone number in India, you still needs to contact your local network, and I do believe it's Airtel India.","start":92.32,"end":99.995,"sentiment":"neutral","sentiment_score":-0.09989216161722486}],"sentiment":"neutral","sentiment_score":-0.10467963184005227,"channel":0,"num_words":58,"start":78.674995,"end":99.995},{"sentences":[{"text":"It just so happened the same name Airtel, but we're a separate company.","start":100.295006,"end":104.615005,"sentiment":"neutral","sentiment_score":-0.07040831532615882},{"text":"We're not affiliated.","start":104.615005,"end":105.675,"sentiment":"neutral","sentiment_score":-0.09369344264268875}],"sentiment":"neutral","sentiment_score":-0.07477427669800818,"channel":0,"num_words":16,"start":100.295006,"end":105.675},{"sentences":[{"text":"Okay.","start":106.965,"end":107.465,"sentiment":"neutral","sentiment_score":-0.024921350181102753}],"sentiment":"neutral","sentiment_score":-0.024921350181102753,"channel":1,"num_words":1,"start":106.965,"end":107.465},{"sentences":[{"text":"Yeah.","start":108.135,"end":108.635,"sentiment":"neutral","sentiment_score":-0.02689608559012413}],"sentiment":"neutral","sentiment_score":-0.02689608559012413,"channel":0,"num_words":1,"start":108.135,"end":108.635},{"sentences":[{"text":"So I need to contact Airtel India.","start":108.15,"end":110.810005,"sentiment":"neutral","sentiment_score":-0.03298798895307949}],"sentiment":"neutral","sentiment_score":-0.03298798895307949,"channel":1,"num_words":7,"start":108.15,"end":110.810005},{"sentences":[{"text":"Yeah.","start":111.22294,"end":111.62294,"sentiment":"neutral","sentiment_score":0.01886601373553276},{"text":"That's correct.","start":111.62294,"end":112.422935,"sentiment":"neutral","sentiment_score":0.04751300625503063},{"text":"The local network of your SIM.","start":112.422935,"end":114.84293,"sentiment":"neutral","sentiment_score":0.027505349678297836}],"sentiment":"neutral","sentiment_score":0.030991569368375674,"channel":0,"num_words":9,"start":111.22294,"end":114.84293},{"sentences":[{"text":"Okay.","start":114.950005,"end":115.450005,"sentiment":"neutral","sentiment_score":0.12797999382019043},{"text":"Thank you so much.","start":115.590004,"end":116.73,"sentiment":"positive","sentiment_score":0.38387032598257065}],"sentiment":"neutral","sentiment_score":0.3326922595500946,"channel":1,"num_words":5,"start":114.950005,"end":116.73},{"sentences":[{"text":"You're welcome.","start":116.90294,"end":117.702934,"sentiment":"positive","sentiment_score":0.478310227394104},{"text":"Have a good one.","start":117.702934,"end":118.58294,"sentiment":"positive","sentiment_score":0.5059337243437767},{"text":"Bye bye.","start":118.58294,"end":119.242935,"sentiment":"neutral","sentiment_score":0.2169608324766159}],"sentiment":"positive","sentiment_score":0.42678462713956833,"channel":0,"num_words":8,"start":116.90294,"end":119.242935},{"sentences":[{"text":"Thank you.","start":118.950005,"end":119.51,"sentiment":"positive","sentiment_score":0.34398551285266876},{"text":"Bye bye.","start":119.51,"end":120.25,"sentiment":"neutral","sentiment_score":0.15345244109630585}],"sentiment":"neutral","sentiment_score":0.2487189769744873,"channel":1,"num_words":4,"start":118.950005,"end":120.25}]},"summary":{"result":"success","short":"The customer explains to the agent that they returned a phone to India while traveling to Australia and lost their mobile phone at the Singapore airport. The agent informs the customer that they are a separate company and cannot cater to other phone numbers. The agent advises the customer to contact Airtel India and local network of their SIM."},"intents":{"segments":[{"text":"I just returned yesterday from a trip to India. I live in Australia. While I was over there at the airport when I arrived, I bought an Airtel SIM and inserted it into my new mobile phone. On the way home, I lost my mobile phone at the Singapore airport. It has got the India SIM still in it. So, of course, it's not working, so I can't contact it or do anything.","start_word":19,"end_word":91,"intents":[{"intent":"Fix phone connection","confidence_score":0.0004840015}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2721025347709656},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5887566804885864},{"text":"Yes. Hi. I just returned yesterday from a trip to India. I live in Australia. While I was over there at the airport when I arrived, I bought an Airtel SIM and inserted it into my new mobile phone. On the way home, I lost my mobile phone at the Singapore airport. It has got the India SIM still in it. So, of course, it's not working, so I can't contact it or do anything. My Australia company has shut down the phone through the IME so no one can access it, but they advised me to contact you guys because the the the India SIM is still in it to see if there's any way of you guys being able to track it or do anything with it from your side because What is I just the phone number? so the phone number is 918796094858. Alright. So it's an Indian phone number. Right? I would Yes. like to let you know that you have reached a wrong number. This is Airtel Australia. We are a Internet service provider here in Australia and a mobile plan services. We cannot cater other phone numbers. So about your phone number in India, you still needs to contact your local network, and I do believe it's Airtel India. It just so happened the same name Airtel, but we're a separate company. We're not affiliated. Okay. Yeah. So I need to contact Airtel India. Yeah. That's correct. The local network of your SIM. Okay.","start_word":17,"end_word":266,"sentiment":"neutral","sentiment_score":-0.10187432169914246},{"text":"Thank you so much. You're welcome. Have a good one.","start_word":267,"end_word":276,"sentiment":"positive","sentiment_score":0.4520655572414398},{"text":"Bye bye.","start_word":277,"end_word":278,"sentiment":"neutral","sentiment_score":0.21635793149471283},{"text":"Thank you.","start_word":279,"end_word":280,"sentiment":"positive","sentiment_score":0.3360888659954071},{"text":"Bye bye.","start_word":281,"end_word":282,"sentiment":"neutral","sentiment_score":0.17816640436649325}],"average":{"sentiment":"neutral","sentiment_score":-0.029385763582531314}}}}