{"metadata":{"transaction_key":"deprecated","request_id":"01a0a85f-d8c0-7182-875d-d954d3d7ac73","sha256":"7be0b1e0de236bd8f79a6ae70c82fb5557221086b1997a36cba9a969fd7f5830","created":"2026-09-16T04:00:50.757Z","duration":45.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":162,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":178},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Hi. Good afternoon, Akhil? Yeah. Akhil, good day to you. This is calling from Vigalense AI. I hope you still remember me. This is just yeah. Yeah. Oh, yeah. This is just only to check if you are going to attend the discount right tomorrow to introduce about our company, Vigilance. Oh, I see. Friday. Okay. Sure then. Thank you.","confidence":0.9892578,"words":[{"word":"hello","start":2.56,"end":2.96,"confidence":0.78271484,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04354144632816315},{"word":"hi","start":2.96,"end":3.28,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17821437120437622},{"word":"good","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.34857258200645447},{"word":"afternoon","start":3.52,"end":4.02,"confidence":0.826416,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.2558665871620178},{"word":"akhil","start":4.08,"end":4.58,"confidence":0.7746582,"punctuated_word":"Akhil?","sentiment":"neutral","sentiment_score":0.3015657365322113},{"word":"yeah","start":6.24,"end":6.48,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2587067186832428},{"word":"akhil","start":6.48,"end":6.98,"confidence":0.9975586,"punctuated_word":"Akhil,","sentiment":"positive","sentiment_score":0.35373419523239136},{"word":"good","start":7.12,"end":7.2799997,"confidence":0.9941406,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5592600703239441},{"word":"day","start":7.2799997,"end":7.44,"confidence":0.9760742,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5758498907089233},{"word":"to","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5341295003890991},{"word":"you","start":7.6,"end":7.7599998,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4649971127510071},{"word":"this","start":7.7599998,"end":8.08,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.24567794799804688},{"word":"is","start":8.08,"end":8.32,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2103882431983948},{"word":"calling","start":8.72,"end":9.12,"confidence":0.7788086,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.13176877796649933},{"word":"from","start":9.12,"end":9.5199995,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.189485564827919},{"word":"vigalense","start":9.5199995,"end":10.0199995,"confidence":0.38885498,"punctuated_word":"Vigalense","sentiment":"neutral","sentiment_score":0.2026478499174118},{"word":"ai","start":10.32,"end":10.82,"confidence":0.94433594,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.2042102217674255},{"word":"i","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14190223813056946},{"word":"hope","start":11.04,"end":11.28,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.15672607719898224},{"word":"you","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10423032939434052},{"word":"still","start":11.44,"end":11.84,"confidence":0.9428711,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.1098313331604004},{"word":"remember","start":11.84,"end":12.24,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.12930181622505188},{"word":"me","start":12.24,"end":12.74,"confidence":0.99902344,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.14784061908721924},{"word":"this","start":14.0,"end":14.16,"confidence":0.83935547,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0058819688856601715},{"word":"is","start":14.16,"end":14.32,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00003679655492305755},{"word":"just","start":14.32,"end":14.82,"confidence":0.50439453,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0035148095339536667},{"word":"yeah","start":19.125,"end":19.525,"confidence":0.9802246,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01618395559489727},{"word":"yeah","start":19.525,"end":20.005001,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03680535778403282},{"word":"oh","start":20.005001,"end":20.245,"confidence":0.9501953,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04178985208272934},{"word":"yeah","start":20.245,"end":20.645,"confidence":0.9616699,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04353770613670349},{"word":"this","start":20.645,"end":20.885,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.033295560628175735},{"word":"is","start":20.885,"end":21.125,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02627497911453247},{"word":"just","start":21.125,"end":21.605,"confidence":0.89453125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.030573926866054535},{"word":"only","start":21.605,"end":22.005001,"confidence":0.99609375,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.03504765406250954},{"word":"to","start":22.005001,"end":22.245,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027696356177330017},{"word":"check","start":22.245,"end":22.485,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.02716904506087303},{"word":"if","start":22.485,"end":22.645,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01059616357088089},{"word":"you","start":22.645,"end":22.805,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015129908919334412},{"word":"are","start":22.805,"end":22.965,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0052844807505607605},{"word":"going","start":22.965,"end":23.285,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.005205675959587097},{"word":"to","start":23.285,"end":23.525,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028506729751825333},{"word":"attend","start":23.525,"end":23.845001,"confidence":0.9980469,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":0.012947622686624529},{"word":"the","start":23.845001,"end":24.005001,"confidence":0.9394531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06834246218204498},{"word":"discount","start":24.005001,"end":24.505001,"confidence":0.19421387,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.08691272139549255},{"word":"right","start":24.645,"end":24.805,"confidence":0.62646484,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.053836941719055176},{"word":"tomorrow","start":24.805,"end":25.305,"confidence":0.9980469,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.07103817164897919},{"word":"to","start":25.445,"end":25.685001,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08305341005325317},{"word":"introduce","start":25.685001,"end":26.165,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.06789391487836838},{"word":"about","start":26.165,"end":26.404999,"confidence":0.91748047,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.06588423252105713},{"word":"our","start":26.404999,"end":26.565,"confidence":0.9658203,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07487563043832779},{"word":"company","start":26.565,"end":27.045,"confidence":0.8342285,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.06051158159971237},{"word":"vigilance","start":27.045,"end":27.545,"confidence":0.8748372,"punctuated_word":"Vigilance.","sentiment":"neutral","sentiment_score":0.030702637508511543},{"word":"oh","start":33.25,"end":33.75,"confidence":0.734375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1028061956167221},{"word":"i","start":33.89,"end":34.13,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07619984447956085},{"word":"see","start":34.13,"end":34.63,"confidence":0.88842773,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.0781792551279068},{"word":"friday","start":36.398876,"end":36.898876,"confidence":0.97631836,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":-0.0019294749945402143},{"word":"okay","start":37.598877,"end":38.078876,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.038390591740608215},{"word":"sure","start":38.078876,"end":38.398876,"confidence":1.0,"punctuated_word":"Sure","sentiment":"neutral","sentiment_score":0.17029117047786713},{"word":"then","start":38.398876,"end":38.898876,"confidence":0.9797363,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.24735389649868011},{"word":"thank","start":39.198875,"end":39.438873,"confidence":0.97998047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5744732618331909},{"word":"you","start":39.438873,"end":39.938873,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6065928936004639}],"paragraphs":{"transcript":"\nHello. Hi. Good afternoon, Akhil? Yeah. Akhil, good day to you.\n\nThis is calling from Vigalense AI. I hope you still remember me. This is just yeah. Yeah. Oh, yeah.\n\nThis is just only to check if you are going to attend the discount right tomorrow to introduce about our company, Vigilance. Oh, I see. Friday. Okay. Sure then.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.04354144632816315},{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.17821437120437622},{"text":"Good afternoon, Akhil?","start":3.28,"end":4.58,"sentiment":"neutral","sentiment_score":0.3020016352335612},{"text":"Yeah.","start":6.24,"end":6.48,"sentiment":"neutral","sentiment_score":0.2587067186832428},{"text":"Akhil, good day to you.","start":6.48,"end":7.7599998,"sentiment":"positive","sentiment_score":0.497594153881073}],"sentiment":"positive","sentiment_score":0.3522216555747119,"num_words":11,"start":2.56,"end":7.7599998},{"sentences":[{"text":"This is calling from Vigalense AI.","start":7.7599998,"end":10.82,"sentiment":"neutral","sentiment_score":0.19736310094594955},{"text":"I hope you still remember me.","start":10.88,"end":12.74,"sentiment":"neutral","sentiment_score":0.13163873553276062},{"text":"This is just yeah.","start":14.0,"end":19.525,"sentiment":"neutral","sentiment_score":0.0064043826423585415},{"text":"Yeah.","start":19.525,"end":20.005001,"sentiment":"neutral","sentiment_score":0.03680535778403282},{"text":"Oh, yeah.","start":20.005001,"end":20.645,"sentiment":"neutral","sentiment_score":0.042663779109716415}],"sentiment":"neutral","sentiment_score":0.1116716560760611,"num_words":19,"start":7.7599998,"end":20.645},{"sentences":[{"text":"This is just only to check if you are going to attend the discount right tomorrow to introduce about our company, Vigilance.","start":20.645,"end":27.545,"sentiment":"neutral","sentiment_score":0.0418536276133223},{"text":"Oh, I see.","start":33.25,"end":34.63,"sentiment":"neutral","sentiment_score":-0.08572843174139659},{"text":"Friday.","start":36.398876,"end":36.898876,"sentiment":"neutral","sentiment_score":-0.0019294749945402143},{"text":"Okay.","start":37.598877,"end":38.078876,"sentiment":"neutral","sentiment_score":0.038390591740608215},{"text":"Sure then.","start":38.078876,"end":38.898876,"sentiment":"neutral","sentiment_score":0.20882253348827362}],"sentiment":"neutral","sentiment_score":0.03854140331005228,"num_words":29,"start":20.645,"end":38.898876},{"sentences":[{"text":"Thank you.","start":39.198875,"end":39.938873,"sentiment":"positive","sentiment_score":0.5905330777168274}],"sentiment":"positive","sentiment_score":0.5905330777168274,"num_words":2,"start":39.198875,"end":39.938873}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Good afternoon. Yeah. I'm just in the meeting. Is it is it okay you can call me Friday, please? Yes. On Friday. Okay. Tomorrow, I'm not here. I'm just on medical leave. So that's why I'm saying, can you call me Friday, please? Yeah. Okay? Okay. Thank you. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.9301758,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.011997736990451813},{"word":"yeah","start":4.96,"end":5.2,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23502565920352936},{"word":"good","start":5.2,"end":5.44,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3472936153411865},{"word":"afternoon","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2679307460784912},{"word":"yeah","start":13.514999,"end":13.915,"confidence":0.8964844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.050009991973638535},{"word":"i'm","start":13.915,"end":14.155,"confidence":0.98779297,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.016501452773809433},{"word":"just","start":14.155,"end":14.315,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0015811435878276825},{"word":"in","start":14.315,"end":14.474999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.003305720165371895},{"word":"the","start":14.474999,"end":14.635,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00822068378329277},{"word":"meeting","start":14.635,"end":15.035,"confidence":1.0,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":0.00596544798463583},{"word":"is","start":15.035,"end":15.195,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.00027659907937049866},{"word":"it","start":15.195,"end":15.434999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00807897374033928},{"word":"is","start":15.434999,"end":15.594999,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00713689997792244},{"word":"it","start":15.594999,"end":15.835,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018689706921577457},{"word":"okay","start":15.835,"end":16.314999,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.01713009551167488},{"word":"you","start":16.314999,"end":16.475,"confidence":0.80908203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014262795448303224},{"word":"can","start":16.475,"end":16.875,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02037210762500763},{"word":"call","start":16.875,"end":17.115,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01793166995048523},{"word":"me","start":17.115,"end":17.615,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.016591660678386688},{"word":"friday","start":18.154999,"end":18.555,"confidence":0.99560547,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.027367830276489254},{"word":"please","start":18.555,"end":19.055,"confidence":0.9951172,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.012496035546064377},{"word":"yes","start":19.595,"end":20.075,"confidence":0.8605957,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05112212151288986},{"word":"on","start":20.075,"end":20.314999,"confidence":0.94921875,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.03671598061919212},{"word":"friday","start":20.314999,"end":20.814999,"confidence":0.98583984,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.033835429698228836},{"word":"okay","start":20.875,"end":21.375,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.041219934821128845},{"word":"tomorrow","start":29.210001,"end":29.61,"confidence":0.6126709,"punctuated_word":"Tomorrow,","sentiment":"neutral","sentiment_score":-0.17233923077583313},{"word":"i'm","start":29.61,"end":29.77,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1936644017696381},{"word":"not","start":29.77,"end":30.01,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2255934774875641},{"word":"here","start":30.01,"end":30.41,"confidence":0.99560547,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.2724907398223877},{"word":"i'm","start":30.41,"end":30.57,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.29038989543914795},{"word":"just","start":30.57,"end":31.07,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.34144875407218933},{"word":"on","start":31.130001,"end":31.630001,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3395165503025055},{"word":"medical","start":31.77,"end":32.27,"confidence":0.6489258,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.27808189392089844},{"word":"leave","start":32.33,"end":32.83,"confidence":0.89624023,"punctuated_word":"leave.","sentiment":"neutral","sentiment_score":-0.2410745620727539},{"word":"so","start":33.05,"end":33.37,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11321361362934113},{"word":"that's","start":33.37,"end":33.53,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.09684213995933531},{"word":"why","start":33.53,"end":33.77,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.06484466791152954},{"word":"i'm","start":33.77,"end":33.93,"confidence":0.98999023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07949632406234741},{"word":"saying","start":33.93,"end":34.25,"confidence":0.7980957,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":-0.06786750257015228},{"word":"can","start":34.25,"end":34.41,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04673773795366287},{"word":"you","start":34.41,"end":34.57,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06229560822248459},{"word":"call","start":34.57,"end":34.81,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04816596210002899},{"word":"me","start":34.81,"end":35.05,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05508942902088165},{"word":"friday","start":35.05,"end":35.45,"confidence":0.9921875,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":-0.053267188370227814},{"word":"please","start":35.45,"end":35.690002,"confidence":0.8630371,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.0436243899166584},{"word":"yeah","start":35.690002,"end":36.17,"confidence":0.96875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013291476294398308},{"word":"okay","start":36.17,"end":36.67,"confidence":0.90234375,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.005761631764471531},{"word":"okay","start":37.85,"end":38.35,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08632767200469971},{"word":"thank","start":38.49,"end":38.81,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5581333041191101},{"word":"you","start":38.81,"end":39.29,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4920079708099365},{"word":"thank","start":39.29,"end":39.53,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6042038798332214},{"word":"you","start":39.53,"end":40.03,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3720026910305023},{"word":"bye","start":40.49,"end":40.99,"confidence":0.9890137,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.17601332068443298}],"paragraphs":{"transcript":"\nHello? Yeah. Good afternoon. Yeah. I'm just in the meeting.\n\nIs it is it okay you can call me Friday, please? Yes. On Friday. Okay. Tomorrow, I'm not here.\n\nI'm just on medical leave. So that's why I'm saying, can you call me Friday, please? Yeah. Okay? Okay.\n\nThank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.011997736990451813},{"text":"Yeah.","start":4.96,"end":5.2,"sentiment":"neutral","sentiment_score":0.23502565920352936},{"text":"Good afternoon.","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.30761218070983887},{"text":"Yeah.","start":13.514999,"end":13.915,"sentiment":"neutral","sentiment_score":0.050009991973638535},{"text":"I'm just in the meeting.","start":13.915,"end":15.035,"sentiment":"neutral","sentiment_score":0.007114889658987522}],"sentiment":"neutral","sentiment_score":0.0947832197882235,"num_words":10,"start":1.5999999,"end":15.035},{"sentences":[{"text":"Is it is it okay you can call me Friday, please?","start":15.035,"end":19.055,"sentiment":"neutral","sentiment_score":0.014525561508807268},{"text":"Yes.","start":19.595,"end":20.075,"sentiment":"neutral","sentiment_score":0.05112212151288986},{"text":"On Friday.","start":20.075,"end":20.814999,"sentiment":"neutral","sentiment_score":0.03527570515871048},{"text":"Okay.","start":20.875,"end":21.375,"sentiment":"neutral","sentiment_score":0.041219934821128845},{"text":"Tomorrow, I'm not here.","start":29.210001,"end":30.41,"sentiment":"neutral","sentiment_score":-0.21602196246385574}],"sentiment":"neutral","sentiment_score":-0.02849543192668965,"num_words":19,"start":15.035,"end":30.41},{"sentences":[{"text":"I'm just on medical leave.","start":30.41,"end":32.83,"sentiment":"neutral","sentiment_score":-0.29810233116149903},{"text":"So that's why I'm saying, can you call me Friday, please?","start":33.05,"end":35.690002,"sentiment":"neutral","sentiment_score":-0.06649496033787727},{"text":"Yeah.","start":35.690002,"end":36.17,"sentiment":"neutral","sentiment_score":-0.013291476294398308},{"text":"Okay?","start":36.17,"end":36.67,"sentiment":"neutral","sentiment_score":-0.005761631764471531},{"text":"Okay.","start":37.85,"end":38.35,"sentiment":"neutral","sentiment_score":0.08632767200469971}],"sentiment":"neutral","sentiment_score":-0.1134042976620166,"num_words":19,"start":30.41,"end":38.35},{"sentences":[{"text":"Thank you.","start":38.49,"end":39.29,"sentiment":"positive","sentiment_score":0.5250706374645233},{"text":"Thank you.","start":39.29,"end":40.03,"sentiment":"positive","sentiment_score":0.4881032854318619},{"text":"Bye.","start":40.49,"end":40.99,"sentiment":"neutral","sentiment_score":0.17601332068443298}],"sentiment":"positive","sentiment_score":0.44047223329544066,"num_words":5,"start":38.49,"end":40.99}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Hi. Good afternoon, Akhil?\n\nChannel 1: Yeah. Good afternoon.\n\nChannel 0: Yeah. Akhil, good day to you. This is calling from Vigalense AI. I hope you still remember me.\n\nChannel 1: Yeah. I'm\n\nChannel 0: This\n\nChannel 1: just\n\nChannel 0: is\n\nChannel 1: in\n\nChannel 0: just\n\nChannel 1: the meeting. Is it is it okay you can call me Friday, please?\n\nChannel 0: yeah. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Oh,\n\nChannel 1: On\n\nChannel 0: yeah.\n\nChannel 1: Friday.\n\nChannel 0: This\n\nChannel 1: Okay.\n\nChannel 0: is just only to check if you are going to attend the discount right tomorrow to introduce about our company, Vigilance.\n\nChannel 1: Tomorrow, I'm not here. I'm just on medical leave. So\n\nChannel 0: Oh,\n\nChannel 1: that's why I'm\n\nChannel 0: I\n\nChannel 1: saying,\n\nChannel 0: see.\n\nChannel 1: can you call me Friday, please? Yeah. Okay?\n\nChannel 0: Friday. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Sure then.\n\nChannel 1: Thank you.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.011997736990451813}],"sentiment":"neutral","sentiment_score":0.011997736990451813,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.04354144632816315},{"text":"Hi.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.17821437120437622},{"text":"Good afternoon, Akhil?","start":3.28,"end":4.58,"sentiment":"neutral","sentiment_score":0.3020016352335612}],"sentiment":"neutral","sentiment_score":0.22555214464664458,"channel":0,"num_words":5,"start":2.56,"end":4.58},{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2,"sentiment":"neutral","sentiment_score":0.23502565920352936},{"text":"Good afternoon.","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.30761218070983887}],"sentiment":"neutral","sentiment_score":0.28341667354106903,"channel":1,"num_words":3,"start":4.96,"end":5.94},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.48,"sentiment":"neutral","sentiment_score":0.2587067186832428},{"text":"Akhil, good day to you.","start":6.48,"end":7.7599998,"sentiment":"positive","sentiment_score":0.497594153881073},{"text":"This is calling from Vigalense AI.","start":7.7599998,"end":10.82,"sentiment":"neutral","sentiment_score":0.19736310094594955},{"text":"I hope you still remember me.","start":10.88,"end":12.74,"sentiment":"neutral","sentiment_score":0.13163873553276062}],"sentiment":"neutral","sentiment_score":0.26226047260893715,"channel":0,"num_words":18,"start":6.24,"end":12.74},{"sentences":[{"text":"Yeah.","start":13.514999,"end":13.915,"sentiment":"neutral","sentiment_score":0.050009991973638535},{"text":"I'm","start":13.915,"end":14.155,"sentiment":"neutral","sentiment_score":0.016501452773809433}],"sentiment":"neutral","sentiment_score":0.033255722373723984,"channel":1,"num_words":2,"start":13.514999,"end":14.155},{"sentences":[{"text":"This","start":14.0,"end":14.16,"sentiment":"neutral","sentiment_score":0.0058819688856601715}],"sentiment":"neutral","sentiment_score":0.0058819688856601715,"channel":0,"num_words":1,"start":14.0,"end":14.16},{"sentences":[{"text":"just","start":14.155,"end":14.315,"sentiment":"neutral","sentiment_score":0.0015811435878276825}],"sentiment":"neutral","sentiment_score":0.0015811435878276825,"channel":1,"num_words":1,"start":14.155,"end":14.315},{"sentences":[{"text":"is","start":14.16,"end":14.32,"sentiment":"neutral","sentiment_score":0.00003679655492305755}],"sentiment":"neutral","sentiment_score":0.00003679655492305755,"channel":0,"num_words":1,"start":14.16,"end":14.32},{"sentences":[{"text":"in","start":14.315,"end":14.474999,"sentiment":"neutral","sentiment_score":0.003305720165371895}],"sentiment":"neutral","sentiment_score":0.003305720165371895,"channel":1,"num_words":1,"start":14.315,"end":14.474999},{"sentences":[{"text":"just","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.0035148095339536667}],"sentiment":"neutral","sentiment_score":0.0035148095339536667,"channel":0,"num_words":1,"start":14.32,"end":14.82},{"sentences":[{"text":"the meeting.","start":14.474999,"end":15.035,"sentiment":"neutral","sentiment_score":0.0070930658839643},{"text":"Is it is it okay you can call me Friday, please?","start":15.035,"end":19.055,"sentiment":"neutral","sentiment_score":0.014525561508807268}],"sentiment":"neutral","sentiment_score":0.013382100643446812,"channel":1,"num_words":13,"start":14.474999,"end":19.055},{"sentences":[{"text":"yeah.","start":19.125,"end":19.525,"sentiment":"neutral","sentiment_score":0.01618395559489727},{"text":"Yeah.","start":19.525,"end":20.005001,"sentiment":"neutral","sentiment_score":0.03680535778403282}],"sentiment":"neutral","sentiment_score":0.026494656689465046,"channel":0,"num_words":2,"start":19.125,"end":20.005001},{"sentences":[{"text":"Yes.","start":19.595,"end":20.075,"sentiment":"neutral","sentiment_score":0.05112212151288986}],"sentiment":"neutral","sentiment_score":0.05112212151288986,"channel":1,"num_words":1,"start":19.595,"end":20.075},{"sentences":[{"text":"Oh,","start":20.005001,"end":20.245,"sentiment":"neutral","sentiment_score":0.04178985208272934}],"sentiment":"neutral","sentiment_score":0.04178985208272934,"channel":0,"num_words":1,"start":20.005001,"end":20.245},{"sentences":[{"text":"On","start":20.075,"end":20.314999,"sentiment":"neutral","sentiment_score":0.03671598061919212}],"sentiment":"neutral","sentiment_score":0.03671598061919212,"channel":1,"num_words":1,"start":20.075,"end":20.314999},{"sentences":[{"text":"yeah.","start":20.245,"end":20.645,"sentiment":"neutral","sentiment_score":0.04353770613670349}],"sentiment":"neutral","sentiment_score":0.04353770613670349,"channel":0,"num_words":1,"start":20.245,"end":20.645},{"sentences":[{"text":"Friday.","start":20.314999,"end":20.814999,"sentiment":"neutral","sentiment_score":0.033835429698228836}],"sentiment":"neutral","sentiment_score":0.033835429698228836,"channel":1,"num_words":1,"start":20.314999,"end":20.814999},{"sentences":[{"text":"This","start":20.645,"end":20.885,"sentiment":"neutral","sentiment_score":0.033295560628175735}],"sentiment":"neutral","sentiment_score":0.033295560628175735,"channel":0,"num_words":1,"start":20.645,"end":20.885},{"sentences":[{"text":"Okay.","start":20.875,"end":21.375,"sentiment":"neutral","sentiment_score":0.041219934821128845}],"sentiment":"neutral","sentiment_score":0.041219934821128845,"channel":1,"num_words":1,"start":20.875,"end":21.375},{"sentences":[{"text":"is just only to check if you are going to attend the discount right tomorrow to introduce about our company, Vigilance.","start":20.885,"end":27.545,"sentiment":"neutral","sentiment_score":0.042261154612614996}],"sentiment":"neutral","sentiment_score":0.042261154612614996,"channel":0,"num_words":21,"start":20.885,"end":27.545},{"sentences":[{"text":"Tomorrow, I'm not here.","start":29.210001,"end":30.41,"sentiment":"neutral","sentiment_score":-0.21602196246385574},{"text":"I'm just on medical leave.","start":30.41,"end":32.83,"sentiment":"neutral","sentiment_score":-0.29810233116149903},{"text":"So","start":33.05,"end":33.37,"sentiment":"neutral","sentiment_score":-0.11321361362934113}],"sentiment":"neutral","sentiment_score":-0.24678131192922592,"channel":1,"num_words":10,"start":29.210001,"end":33.37},{"sentences":[{"text":"Oh,","start":33.25,"end":33.75,"sentiment":"neutral","sentiment_score":-0.1028061956167221}],"sentiment":"neutral","sentiment_score":-0.1028061956167221,"channel":0,"num_words":1,"start":33.25,"end":33.75},{"sentences":[{"text":"that's why I'm","start":33.37,"end":33.93,"sentiment":"neutral","sentiment_score":-0.08039437731107076}],"sentiment":"neutral","sentiment_score":-0.08039437731107076,"channel":1,"num_words":3,"start":33.37,"end":33.93},{"sentences":[{"text":"I","start":33.89,"end":34.13,"sentiment":"neutral","sentiment_score":-0.07619984447956085}],"sentiment":"neutral","sentiment_score":-0.07619984447956085,"channel":0,"num_words":1,"start":33.89,"end":34.13},{"sentences":[{"text":"saying,","start":33.93,"end":34.25,"sentiment":"neutral","sentiment_score":-0.06786750257015228}],"sentiment":"neutral","sentiment_score":-0.06786750257015228,"channel":1,"num_words":1,"start":33.93,"end":34.25},{"sentences":[{"text":"see.","start":34.13,"end":34.63,"sentiment":"neutral","sentiment_score":-0.0781792551279068}],"sentiment":"neutral","sentiment_score":-0.0781792551279068,"channel":0,"num_words":1,"start":34.13,"end":34.63},{"sentences":[{"text":"can you call me Friday, please?","start":34.25,"end":35.690002,"sentiment":"neutral","sentiment_score":-0.05153005259732405},{"text":"Yeah.","start":35.690002,"end":36.17,"sentiment":"neutral","sentiment_score":-0.013291476294398308},{"text":"Okay?","start":36.17,"end":36.67,"sentiment":"neutral","sentiment_score":-0.005761631764471531}],"sentiment":"neutral","sentiment_score":-0.04102917795535177,"channel":1,"num_words":8,"start":34.25,"end":36.67},{"sentences":[{"text":"Friday.","start":36.398876,"end":36.898876,"sentiment":"neutral","sentiment_score":-0.0019294749945402143},{"text":"Okay.","start":37.598877,"end":38.078876,"sentiment":"neutral","sentiment_score":0.038390591740608215}],"sentiment":"neutral","sentiment_score":0.018230558373034,"channel":0,"num_words":2,"start":36.398876,"end":38.078876},{"sentences":[{"text":"Okay.","start":37.85,"end":38.35,"sentiment":"neutral","sentiment_score":0.08632767200469971}],"sentiment":"neutral","sentiment_score":0.08632767200469971,"channel":1,"num_words":1,"start":37.85,"end":38.35},{"sentences":[{"text":"Sure then.","start":38.078876,"end":38.898876,"sentiment":"neutral","sentiment_score":0.20882253348827362}],"sentiment":"neutral","sentiment_score":0.20882253348827362,"channel":0,"num_words":2,"start":38.078876,"end":38.898876},{"sentences":[{"text":"Thank you.","start":38.49,"end":39.29,"sentiment":"positive","sentiment_score":0.5250706374645233}],"sentiment":"positive","sentiment_score":0.5250706374645233,"channel":1,"num_words":2,"start":38.49,"end":39.29},{"sentences":[{"text":"Thank","start":39.198875,"end":39.438873,"sentiment":"positive","sentiment_score":0.5744732618331909}],"sentiment":"positive","sentiment_score":0.5744732618331909,"channel":0,"num_words":1,"start":39.198875,"end":39.438873},{"sentences":[{"text":"Thank","start":39.29,"end":39.53,"sentiment":"positive","sentiment_score":0.6042038798332214}],"sentiment":"positive","sentiment_score":0.6042038798332214,"channel":1,"num_words":1,"start":39.29,"end":39.53},{"sentences":[{"text":"you.","start":39.438873,"end":39.938873,"sentiment":"positive","sentiment_score":0.6065928936004639}],"sentiment":"positive","sentiment_score":0.6065928936004639,"channel":0,"num_words":1,"start":39.438873,"end":39.938873},{"sentences":[{"text":"you.","start":39.53,"end":40.03,"sentiment":"positive","sentiment_score":0.3720026910305023},{"text":"Bye.","start":40.49,"end":40.99,"sentiment":"neutral","sentiment_score":0.17601332068443298}],"sentiment":"neutral","sentiment_score":0.27400800585746765,"channel":1,"num_words":2,"start":39.53,"end":40.99}]},"summary":{"result":"success","short":"An agent from Vigalense AI calls a customer named reminded of a meeting and asks if they will attend a discount presentation. The customer is on medical leave and unable to attend, so the agent agrees to call back on Friday and thanks them before ending the call."},"intents":{"segments":[{"text":"Is it is it okay you can call me Friday, please? yeah.","start_word":36,"end_word":47,"intents":[{"intent":"Schedule call Friday","confidence_score":0.0011159389}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Hi. Good afternoon, Akhil? Yeah. Good afternoon. Yeah.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.22023478150367737},{"text":"Akhil, good day to you.","start_word":10,"end_word":14,"sentiment":"positive","sentiment_score":0.4460189640522003},{"text":"This is calling from Vigalense AI. I hope you still remember me. Yeah. I'm This just is in just the meeting. Is it is it okay you can call me Friday, please? yeah. Yeah. Yes. Oh, On yeah. Friday. This Okay. is just only to check if you are going to attend the discount right tomorrow to introduce about our company, Vigilance. Tomorrow, I'm not here. I'm just on medical leave. So Oh, that's why I'm I saying, see. can you call me Friday, please? Yeah. Okay? Friday. Okay. Okay. Sure then.","start_word":15,"end_word":106,"sentiment":"neutral","sentiment_score":-0.0004289863863959909},{"text":"Thank you. Thank Thank you. you.","start_word":107,"end_word":112,"sentiment":"positive","sentiment_score":0.5197797417640686},{"text":"Bye.","start_word":113,"end_word":113,"sentiment":"neutral","sentiment_score":0.23508670926094055}],"average":{"sentiment":"neutral","sentiment_score":0.07720996020884996}}}}