{"metadata":{"transaction_key":"deprecated","request_id":"019eb952-94b2-7e52-a3d4-58d86038b643","sha256":"41a67a7f4b899bba13ea3e562cad6d7020eb35a4a90dc25bb2aa43093ad246be","created":"2026-06-12T00:54:18.850Z","duration":8.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Dean Cosmo from Wicker Australia. I'd like to leave you a name and number. I'll get back to you as soon as I can. Thank you.","confidence":0.9952871,"words":[{"word":"hi","start":0.56,"end":0.71999997,"confidence":0.99021345,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1740340292453766},{"word":"you've","start":0.71999997,"end":1.04,"confidence":0.9874395,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.19943338632583615},{"word":"reached","start":1.04,"end":1.4399999,"confidence":0.997724,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.2103484570980072},{"word":"dean","start":1.4399999,"end":1.76,"confidence":0.40064734,"punctuated_word":"Dean","sentiment":"neutral","sentiment_score":0.13104704022407532},{"word":"cosmo","start":1.76,"end":2.1599998,"confidence":0.96920896,"punctuated_word":"Cosmo","sentiment":"neutral","sentiment_score":0.2060319185256958},{"word":"from","start":2.1599998,"end":2.3999999,"confidence":0.9949418,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.30367186665534973},{"word":"wicker","start":2.3999999,"end":2.72,"confidence":0.46834314,"punctuated_word":"Wicker","sentiment":"neutral","sentiment_score":0.14331011474132538},{"word":"australia","start":2.72,"end":3.1999998,"confidence":0.9909719,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.15816152095794678},{"word":"i'd","start":3.1999998,"end":3.28,"confidence":0.9446563,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.2105584740638733},{"word":"like","start":3.28,"end":3.4399998,"confidence":0.99876463,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.1962294578552246},{"word":"to","start":3.4399998,"end":3.6,"confidence":0.9977003,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20741230249404907},{"word":"leave","start":3.6,"end":3.84,"confidence":0.99543494,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.21319502592086792},{"word":"you","start":3.84,"end":3.9199998,"confidence":0.5198076,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2536959648132324},{"word":"a","start":3.9199998,"end":4.0,"confidence":0.57514364,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1990247219800949},{"word":"name","start":4.0,"end":4.24,"confidence":0.99731255,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.2144612818956375},{"word":"and","start":4.24,"end":4.3199997,"confidence":0.96909505,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21567635238170624},{"word":"number","start":4.3199997,"end":4.56,"confidence":0.9594785,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.22006943821907043},{"word":"i'll","start":4.56,"end":4.72,"confidence":0.9952871,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.24680690467357635},{"word":"get","start":4.72,"end":4.88,"confidence":0.997682,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.24754048883914948},{"word":"back","start":4.88,"end":5.04,"confidence":0.99926895,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.30257266759872437},{"word":"to","start":5.04,"end":5.12,"confidence":0.9978758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3244848847389221},{"word":"you","start":5.12,"end":5.2799997,"confidence":0.99390185,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4119619131088257},{"word":"as","start":5.2799997,"end":5.44,"confidence":0.94003963,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.23935391008853912},{"word":"soon","start":5.44,"end":5.6,"confidence":0.99943906,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.29356127977371216},{"word":"as","start":5.6,"end":5.7599998,"confidence":0.99562967,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.25710874795913696},{"word":"i","start":5.7599998,"end":5.8399997,"confidence":0.9981085,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4140722453594208},{"word":"can","start":5.8399997,"end":6.16,"confidence":0.9997112,"punctuated_word":"can.","sentiment":"positive","sentiment_score":0.4057149291038513},{"word":"thank","start":6.16,"end":6.3199997,"confidence":0.9994392,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8310484290122986},{"word":"you","start":6.3199997,"end":6.8199997,"confidence":0.999228,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5230292081832886}],"paragraphs":{"transcript":"\nHi. You've reached Dean Cosmo from Wicker Australia. I'd like to leave you a name and number. I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.1740340292453766},{"text":"You've reached Dean Cosmo from Wicker Australia.","start":0.71999997,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.19314347207546234},{"text":"I'd like to leave you a name and number.","start":3.1999998,"end":4.56,"sentiment":"neutral","sentiment_score":0.2144803355137507},{"text":"I'll get back to you as soon as I can.","start":4.56,"end":6.16,"sentiment":"neutral","sentiment_score":0.31431779712438584},{"text":"Thank you.","start":6.16,"end":6.8199997,"sentiment":"positive","sentiment_score":0.6770388185977936}],"sentiment":"neutral","sentiment_score":0.2742626538564419,"num_words":29,"start":0.56,"end":6.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Dean Cosmo from Wicker Australia. I'd like to leave you a name and number. I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.1740340292453766},{"text":"You've reached Dean Cosmo from Wicker Australia.","start":0.71999997,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.19314347207546234},{"text":"I'd like to leave you a name and number.","start":3.1999998,"end":4.56,"sentiment":"neutral","sentiment_score":0.2144803355137507},{"text":"I'll get back to you as soon as I can.","start":4.56,"end":6.16,"sentiment":"neutral","sentiment_score":0.31431779712438584},{"text":"Thank you.","start":6.16,"end":6.8199997,"sentiment":"positive","sentiment_score":0.6770388185977936}],"sentiment":"neutral","sentiment_score":0.2742626538564419,"channel":1,"num_words":29,"start":0.56,"end":6.8199997}]},"summary":{"result":"success","short":"Hi. You've reached Dean Cosmo from Wicker Australia. I'd like to leave you a name and number. I'll get back to you as soon as I can. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":27,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.6076994}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Dean Cosmo from Wicker Australia. I'd like to leave you a name and number. I'll get back to you as soon as I can.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.23624233901500705},{"text":"Thank you.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.7998508214950562}],"average":{"sentiment":"neutral","sentiment_score":0.27650008882795063}}}}