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to AC Carpets. This is Charlton. Oh, yep. No worries at all. I can try to put him through.\n\nSorry. Who was calling? Yep. Worries at all. Have you been speaking to James recently?\n\nOr oh, okay. Is that regarding IT? Or yeah. He's no longer in the IT department. He's in their sales department now.\n\nSo you might be best having a chat to one of the other team members. Sorry. It was Ronald from which company? Absolutely. Alright.\n\nI'll see if our IT team's available, and I'll pop you through. Awesome. Thanks. Thanks, sir, for holding there, Ronald. I just gave our IT team a call, but it didn't get through.\n\nI will get them to give you a callback. Is this your best number ending in 714? Awesome. I'll pass that on for you. Thanks very much for the call.\n\nNo worries. Cheers. Have a good one.","paragraphs":[{"sentences":[{"text":"Welcome to AC Carpets.","start":9.679999,"end":10.96,"sentiment":"neutral","sentiment_score":0.21819160878658295},{"text":"This is Charlton.","start":10.96,"end":11.78,"sentiment":"neutral","sentiment_score":0.1997554451227188},{"text":"Oh, yep.","start":16.345,"end":16.905,"sentiment":"neutral","sentiment_score":0.003405774012207985},{"text":"No worries at all.","start":16.905,"end":18.025,"sentiment":"neutral","sentiment_score":-0.01013706112280488},{"text":"I can try to put him through.","start":18.025,"end":19.705,"sentiment":"neutral","sentiment_score":0.007206083674515996}],"sentiment":"neutral","sentiment_score":0.07443693298846484,"num_words":20,"start":9.679999,"end":19.705},{"sentences":[{"text":"Sorry.","start":19.705,"end":19.945,"sentiment":"neutral","sentiment_score":-0.0444098562002182},{"text":"Who was 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it didn't get through.","start":102.075,"end":105.375,"sentiment":"neutral","sentiment_score":-0.18543272293530977}],"sentiment":"neutral","sentiment_score":0.023372508359677864,"num_words":33,"start":63.66,"end":105.375},{"sentences":[{"text":"I will get them to give you a callback.","start":106.075,"end":107.755,"sentiment":"neutral","sentiment_score":-0.032638170238998204},{"text":"Is this your best number ending in 714?","start":107.755,"end":110.26494,"sentiment":"neutral","sentiment_score":-0.00451497599715367},{"text":"Awesome.","start":112.02494,"end":112.50494,"sentiment":"neutral","sentiment_score":0.32305246591567993},{"text":"I'll pass that on for you.","start":112.50494,"end":113.784935,"sentiment":"positive","sentiment_score":0.37121351063251495},{"text":"Thanks very much for the 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This is Charlton.\n\nChannel 0: Yeah. I would like to speak with James Grace.\n\nChannel 1: Oh, yep. No worries at all. I can try to put him through. Sorry. Who was calling?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: Yep. Worries at all. Have you been speaking to James recently? Or\n\nChannel 0: Yeah. The last time actually, last year, I think we we supposed to have a meeting with him.\n\nChannel 1: oh, okay. Is that regarding IT? Or\n\nChannel 0: Yeah. Regarding IT.\n\nChannel 1: yeah. He's no longer in the IT department. He's in their sales\n\nChannel 0: Mhmm.\n\nChannel 1: department now. So you might be best having a chat to one of the other team members.\n\nChannel 0: Mhmm.\n\nChannel 1: Sorry. It was Ronald from which company?\n\nChannel 0: Cloud solution IT.\n\nChannel 1: Absolutely. Alright. I'll see if our IT team's available, and I'll pop you through.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Awesome. Thanks. Thanks, sir, for holding there, Ronald.\n\nChannel 0: Nope.\n\nChannel 1: I just gave our IT team a call, but it didn't get through. I will get them to\n\nChannel 0: Alright.\n\nChannel 1: give you a callback. Is this your best number ending in 714?\n\nChannel 0: Yep.\n\nChannel 1: Awesome. I'll pass that on for you. Thanks very much for the\n\nChannel 0: Thank\n\nChannel 1: call.\n\nChannel 0: you. Alright. Bye bye.\n\nChannel 1: No worries. Cheers. Have a good one.","paragraphs":[{"sentences":[{"text":"Welcome to AC Carpets.","start":9.679999,"end":10.96,"sentiment":"neutral","sentiment_score":0.21819160878658295},{"text":"This is Charlton.","start":10.96,"end":11.78,"sentiment":"neutral","sentiment_score":0.1997554451227188}],"sentiment":"neutral","sentiment_score":0.21029039578778402,"channel":1,"num_words":7,"start":9.679999,"end":11.78},{"sentences":[{"text":"Yeah.","start":12.719999,"end":13.12,"sentiment":"neutral","sentiment_score":0.07554341852664948},{"text":"I would like to speak with James Grace.","start":13.12,"end":14.98,"sentiment":"neutral","sentiment_score":0.03166429768316448}],"sentiment":"neutral","sentiment_score":0.03653975555466281,"channel":0,"num_words":9,"start":12.719999,"end":14.98},{"sentences":[{"text":"Oh, yep.","start":16.345,"end":16.905,"sentiment":"neutral","sentiment_score":0.003405774012207985},{"text":"No worries at 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The agent,ans, informs him that James no longer works in the IT department and offers to transfer him to another team member. The agent takes down the customer's contact information and promises to call him back."},"intents":{"segments":[{"text":"I would like to speak with James Grace.","start_word":8,"end_word":15,"intents":[{"intent":"Speak with james grace","confidence_score":0.4104679}]},{"text":"I would like to speak with James Grace. Oh, yep.","start_word":8,"end_word":17,"intents":[{"intent":"Have a meeting with james grace","confidence_score":0.32409185}]},{"text":"I just gave our IT team a call, but it didn't get through. I will get them to Alright. give you a callback. Is this your best number ending in 714? Yep.","start_word":149,"end_word":180,"intents":[{"intent":"Get a callback from the it team","confidence_score":0.00023082427}]}]},"sentiments":{"segments":[{"text":"Welcome to AC Carpets. This is Charlton. Yeah. I would like to speak with James Grace. Oh, yep. No worries at all. I can try to put him through. Sorry. Who was calling? Yeah. My name is Ronald from Cloud Solution IT. Yep. Worries at all. Have you been speaking to James recently? Or Yeah. The last time actually, last year, I think we we supposed to have a meeting with him. oh, okay. Is that regarding IT? Or Yeah. Regarding IT. yeah. He's no longer in the IT department. He's in their sales Mhmm. department now. So you might be best having a chat to one of the other team members. Mhmm. Sorry. It was Ronald from which company? Cloud solution IT. Absolutely. Alright. I'll see if our IT team's available, and I'll pop you through. Alright. Thank you.","start_word":0,"end_word":139,"sentiment":"neutral","sentiment_score":-0.004429463297128677},{"text":"Awesome. Thanks.","start_word":140,"end_word":141,"sentiment":"positive","sentiment_score":0.3918027877807617},{"text":"Thanks, sir, for holding there, Ronald. Nope. I just gave our IT team a call, but it didn't get through. 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