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Dom. Good afternoon. I'm good. Thank you. Mhmm.\n\nOkay. Yeah. We're still receiving some, ticket about the GeoIP issue. Yeah. It's still ongoing.\n\nWe have three new customers, and then including the previous ones, like Hayden Goodwin. Mhmm. Mm-mm. Yeah. She's Yeah.\n\nMost of our super customers were back as normal, but there are some it's still ongoing issue about their GeoIP. But Maureen is taking care to response to these customers. Yeah. Maureen is taking care of this ticket about GeoIP issue. Mm-mm.\n\nInvoicing is still on progress. 36 left unpaid. Yeah. It's going down. That's correct.\n\nYeah. Mm-mm. Yeah. We just transferred the label to their name instead to their phone number, and it's it's working. Yeah.\n\nMhmm. Mm-mm. Yes. Yes. But Not so far, Dom.\n\nThank you. Please have a good travel. Be safe, and see you soon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":0.96,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.1578320860862732},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.3043903559446335},{"text":"I'm good.","start":8.639999,"end":9.5199995,"sentiment":"positive","sentiment_score":0.6065214276313782},{"text":"Thank you.","start":9.5199995,"end":10.34,"sentiment":"positive","sentiment_score":0.6340663731098175},{"text":"Mhmm.","start":13.605,"end":14.105,"sentiment":"neutral","sentiment_score":0.1322140991687775}],"sentiment":"positive","sentiment_score":0.3930927316347758,"num_words":9,"start":0.96,"end":14.105},{"sentences":[{"text":"Okay.","start":20.4825,"end":20.9825,"sentiment":"neutral","sentiment_score":-0.0008352985605597496},{"text":"Yeah.","start":28.0,"end":28.32,"sentiment":"neutral","sentiment_score":-0.01274964865297079},{"text":"We're still receiving some, ticket about the GeoIP 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How are you? Good afternoon too. I should be back in the office in the next couple of hours. Almost there. It's a long trip, couple of days, but I've got everything I need to finish off the second data center. So how's everything going over there? Uh-huh. How many? Yeah. The ones that I've picked up and all that yet. Because I fixed up a few of them on the weekend. The the GEO IP is now back in Australia. It's in Australia. It's never left Australia. For some reason, it was showing The USA. So I'm not sure how that happened, but that's all sorted. To get the GEO IP fixed up, I've already told Lorraine what to do. She needs to tell the customers to either upgrade the router for twenty minutes and just to reset the the network. If they're not able to stream with specific specific TV programs I mean, mate, from what I understand, that's been already coming back a lot. I've spoken to some customers that they they started to see what they couldn't see before. You know? But, anyway, there's a company called Aptics, which I've just about got that done. Hopefully, once they provide me the IPs that we need, these other ones, all this other stuff will be back to normal. But it shouldn't be any g o geo IP location happening at all. Now everybody's getting into Australia. They're not getting the American names anymore, so I'm not sure what kind of thing. Okay. Sorry? Oh, yeah. Okay. Yeah. No. That's good. I mean, look. It's something that's gonna be sorted out probably the next week, hopefully, earlier, but I'm just saying the next week because we know where the problem is, and we're we've attacked the problem and getting it resolved. So all the documents, everything has been done. One one of the main companies that we've already been approved, and that's all up there. That's why GEO is is being located in Australia, and the others another one that doesn't check with this. This last one for. We're getting proper IPs for Australia. That'll be Australian IPs. The thing is when it comes to IP transit or Internet, the only countries in the world that provide it is either America, Canada, or Europe. And the ones we use in HE, they're one who got the biggest provider in the world. The trouble is the trouble is there's certain stages that I wasn't aware of that you need to go through, and I've done all that. I've done all that. And that's what I'm saying. Hopefully, within the week, everything will be sorted. Because, I mean, it's it's just all these red flags going up here in Australia. They're not from the they're from the very it's all the flights and all this stuff that we've got here. It's unbelievable. Anyway, how's everything else go with the invoicing and all that? Okay. That's pretty. It. Now the batch the batch collection works perfect. It actually works better than than than bloody what do you call it? Stripe. It's just the matter getting used to it. Yeah. Yeah. The way the way the batch collection is we could we could process it ourselves. It'll automatically process as it wants to detect these funds there. It'll process that as well. The PayRx one, that's for your direct debit and for your BPAY. That that's that's that all works that all works perfect. If we get that error, you know, I have some of those companies see that error. It's because that that maybe the the data of that company we put in is not correct. So it'll only happen for that specific customer. So that's yeah. So I told Moraine I don't know. Moraine's not I don't know what's wrong with it, but I told her a long time ago, a couple of times, to go back, check the addresses, break correct the addresses, and where it's not unit, just get rid of the unit, put the u there, get rid of the forward slash, put it in space. Obviously, we knew that that was not right. But I think we just need to get all those names loaded. Don't even put them anywhere and just leave it as it is, and then we just need to work out that that's a motor customer. You know what I mean? Well, I'm I'm not sure. I'm not sure. Is it working? Oh, okay. So if it's working, that's alright. Okay. But if it's not working, it there must be something in the customer's detail that's not allowing to pick up the information properly. So it could be the space, the dots, the comma, whatever. I'm not sure. But if it happens again, just send out a ticket to Sprint and just say, how can we fix this up so we don't bother you going? You know what I mean? I mean, if it's a technical issue or engineering issue, they have to figure out if it is a problem. You know? Alright. Any questions? Alright, Melissa. I'll talk to you soon. Alright? Thank you. Thank you. Bye. You too. Take care. 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Melissa. How are you? Good afternoon too. I should be back in the office in the next couple of hours. Almost there.\n\nIt's a long trip, couple of days, but I've got everything I need to finish off the second data center. So how's everything going over there? Uh-huh. How many? Yeah.\n\nThe ones that I've picked up and all that yet. Because I fixed up a few of them on the weekend. The the GEO IP is now back in Australia. It's in Australia. It's never left Australia.\n\nFor some reason, it was showing The USA. So I'm not sure how that happened, but that's all sorted. To get the GEO IP fixed up, I've already told Lorraine what to do. She needs to tell the customers to either upgrade the router for twenty minutes and just to reset the the network. If they're not able to stream with specific specific TV programs I mean, mate, from what I understand, that's been already coming back a lot.\n\nI've spoken to some customers that they they started to see what they couldn't see before. You know? But, anyway, there's a company called Aptics, which I've just about got that done. Hopefully, once they provide me the IPs that we need, these other ones, all this other stuff will be back to normal. But it shouldn't be any g o geo IP location happening at all.\n\nNow everybody's getting into Australia. They're not getting the American names anymore, so I'm not sure what kind of thing. Okay. Sorry? Oh, yeah.\n\nOkay. Yeah. No. That's good. I mean, look.\n\nIt's something that's gonna be sorted out probably the next week, hopefully, earlier, but I'm just saying the next week because we know where the problem is, and we're we've attacked the problem and getting it resolved. So all the documents, everything has been done. One one of the main companies that we've already been approved, and that's all up there. That's why GEO is is being located in Australia, and the others another one that doesn't check with this. This last one for.\n\nWe're getting proper IPs for Australia. That'll be Australian IPs. The thing is when it comes to IP transit or Internet, the only countries in the world that provide it is either America, Canada, or Europe. And the ones we use in HE, they're one who got the biggest provider in the world. The trouble is the trouble is there's certain stages that I wasn't aware of that you need to go through, and I've done all that.\n\nI've done all that. And that's what I'm saying. Hopefully, within the week, everything will be sorted. Because, I mean, it's it's just all these red flags going up here in Australia. They're not from the they're from the very it's all the flights and all this stuff that we've got here.\n\nIt's unbelievable. Anyway, how's everything else go with the invoicing and all that? Okay. That's pretty. It.\n\nNow the batch the batch collection works perfect. It actually works better than than than bloody what do you call it? Stripe. It's just the matter getting used to it. Yeah.\n\nYeah. The way the way the batch collection is we could we could process it ourselves. It'll automatically process as it wants to detect these funds there. It'll process that as well. The PayRx one, that's for your direct debit and for your BPAY.\n\nThat that's that's that all works that all works perfect. If we get that error, you know, I have some of those companies see that error. It's because that that maybe the the data of that company we put in is not correct. So it'll only happen for that specific customer. So that's yeah.\n\nSo I told Moraine I don't know. Moraine's not I don't know what's wrong with it, but I told her a long time ago, a couple of times, to go back, check the addresses, break correct the addresses, and where it's not unit, just get rid of the unit, put the u there, get rid of the forward slash, put it in space. Obviously, we knew that that was not right. But I think we just need to get all those names loaded. Don't even put them anywhere and just leave it as it is, and then we just need to work out that that's a motor customer.\n\nYou know what I mean? Well, I'm I'm not sure. I'm not sure. Is it working? Oh, okay.\n\nSo if it's working, that's alright. Okay. But if it's not working, it there must be something in the customer's detail that's not allowing to pick up the information properly. So it could be the space, the dots, the comma, whatever. I'm not sure.\n\nBut if it happens again, just send out a ticket to Sprint and just say, how can we fix this up so we don't bother you going? You know what I mean? I mean, if it's a technical issue or engineering issue, they have to figure out if it is a problem. You know? Alright.\n\nAny questions? Alright, Melissa. I'll talk to you soon. Alright? Thank you.\n\nThank you. Bye. You too. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Melissa.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":0.32052502036094666},{"text":"How are you?","start":4.72,"end":5.52,"sentiment":"neutral","sentiment_score":0.3211762110392253},{"text":"Good afternoon too.","start":5.52,"end":7.2999997,"sentiment":"positive","sentiment_score":0.42161091168721515},{"text":"I should be back in the office in the next couple of hours.","start":11.12,"end":15.6050005,"sentiment":"neutral","sentiment_score":0.15617916274529237},{"text":"Almost there.","start":15.6050005,"end":16.645,"sentiment":"neutral","sentiment_score":-0.01796079706400633}],"sentiment":"neutral","sentiment_score":0.21147038828095663,"num_words":23,"start":3.36,"end":16.645},{"sentences":[{"text":"It's a long trip, couple of days, but I've got everything I need to finish off the second data center.","start":16.645,"end":23.385,"sentiment":"neutral","sentiment_score":-0.030063118878751995},{"text":"So how's everything going over there?","start":24.485,"end":26.904999,"sentiment":"neutral","sentiment_score":0.02545752003788948},{"text":"Uh-huh.","start":36.26,"end":36.42,"sentiment":"neutral","sentiment_score":-0.011883965693414211},{"text":"How many?","start":36.42,"end":37.08,"sentiment":"neutral","sentiment_score":-0.015754418913275003},{"text":"Yeah.","start":43.635,"end":44.135,"sentiment":"neutral","sentiment_score":-0.007675429340451956}],"sentiment":"neutral","sentiment_score":-0.016652849673603972,"num_words":30,"start":16.645,"end":44.135},{"sentences":[{"text":"The ones that I've picked up and all that yet.","start":48.754997,"end":50.934998,"sentiment":"neutral","sentiment_score":-0.020471057295799254},{"text":"Because I fixed up a few of them on the weekend.","start":53.074997,"end":55.175,"sentiment":"neutral","sentiment_score":-0.013051726432009176},{"text":"The the GEO IP is now back in Australia.","start":55.555,"end":59.530003,"sentiment":"neutral","sentiment_score":-0.030335439576043025},{"text":"It's in Australia.","start":59.530003,"end":60.170002,"sentiment":"neutral","sentiment_score":-0.03163286795218786},{"text":"It's never left Australia.","start":60.170002,"end":61.39,"sentiment":"neutral","sentiment_score":-0.08435456827282906}],"sentiment":"neutral","sentiment_score":-0.028476091806550283,"num_words":37,"start":48.754997,"end":61.39},{"sentences":[{"text":"For some reason, it was showing The USA.","start":62.49,"end":64.590004,"sentiment":"neutral","sentiment_score":-0.12262673489749432},{"text":"So I'm not sure how that happened, but that's all sorted.","start":65.53,"end":68.19,"sentiment":"neutral","sentiment_score":-0.15212768925861878},{"text":"To get the GEO IP fixed up, I've already told Lorraine what to do.","start":68.97,"end":74.785,"sentiment":"neutral","sentiment_score":-0.05824604843344007},{"text":"She needs to tell the customers to either upgrade the router for twenty minutes and just to reset the the network.","start":74.785,"end":85.045,"sentiment":"neutral","sentiment_score":-0.08773615353164219},{"text":"If they're not able to stream with specific specific TV programs I mean, mate, from what I understand, that's been already coming back a lot.","start":86.145004,"end":98.15,"sentiment":"neutral","sentiment_score":-0.18760258167982102}],"sentiment":"neutral","sentiment_score":-0.12661249247155612,"num_words":79,"start":62.49,"end":98.15},{"sentences":[{"text":"I've spoken to some customers that they they started to see what they couldn't see before.","start":98.15,"end":102.16499,"sentiment":"neutral","sentiment_score":-0.1560306940227747},{"text":"You know?","start":102.16499,"end":102.744995,"sentiment":"neutral","sentiment_score":-0.07134959474205971},{"text":"But, anyway, there's a company called Aptics, which I've just about got that done.","start":103.604996,"end":110.744995,"sentiment":"neutral","sentiment_score":-0.037669210960822444},{"text":"Hopefully, once they provide me the IPs that we need, these other ones, all this other stuff will be back to normal.","start":112.085,"end":119.75,"sentiment":"neutral","sentiment_score":-0.024347924881360748},{"text":"But it shouldn't be any g o geo IP location happening at all.","start":120.53,"end":125.729996,"sentiment":"neutral","sentiment_score":-0.10443293933685009}],"sentiment":"neutral","sentiment_score":-0.07552002695625398,"num_words":67,"start":98.15,"end":125.729996},{"sentences":[{"text":"Now everybody's getting into Australia.","start":125.729996,"end":127.67,"sentiment":"neutral","sentiment_score":-0.11495620757341385},{"text":"They're not getting the American names anymore, so I'm not sure what kind of thing.","start":128.775,"end":132.715,"sentiment":"neutral","sentiment_score":-0.18540523250897725},{"text":"Okay.","start":144.61,"end":145.11,"sentiment":"neutral","sentiment_score":-0.02579324133694172},{"text":"Sorry?","start":150.61,"end":151.11,"sentiment":"neutral","sentiment_score":-0.0038703233003616337},{"text":"Oh, yeah.","start":155.09001,"end":155.65001,"sentiment":"neutral","sentiment_score":-0.0024375109933316708}],"sentiment":"neutral","sentiment_score":-0.14126658800523728,"num_words":24,"start":125.729996,"end":155.65001},{"sentences":[{"text":"Okay.","start":155.65001,"end":156.15001,"sentiment":"neutral","sentiment_score":-0.008162865415215492},{"text":"Yeah.","start":157.80501,"end":158.285,"sentiment":"neutral","sentiment_score":0.059051066637039185},{"text":"No.","start":158.285,"end":158.445,"sentiment":"neutral","sentiment_score":0.12029550969600676},{"text":"That's good.","start":158.445,"end":158.925,"sentiment":"positive","sentiment_score":0.4771614968776703},{"text":"I mean, look.","start":158.925,"end":159.88501,"sentiment":"neutral","sentiment_score":0.24251411855220795}],"sentiment":"neutral","sentiment_score":0.23163113254122436,"num_words":8,"start":155.65001,"end":159.88501},{"sentences":[{"text":"It's something that's gonna be sorted out probably the next week, hopefully, earlier, but I'm just saying the next week because we know where the problem is, and we're we've attacked the problem and getting it resolved.","start":159.88501,"end":176.59,"sentiment":"neutral","sentiment_score":0.0834141716965147},{"text":"So all the documents, everything has been done.","start":176.59,"end":179.56999,"sentiment":"neutral","sentiment_score":0.144681915640831},{"text":"One one of the main companies that we've already been approved, and that's all up there.","start":179.70999,"end":185.46999,"sentiment":"neutral","sentiment_score":0.08999489271081984},{"text":"That's why GEO is is being located in Australia, and the others another one that doesn't check with this.","start":185.46999,"end":193.07501,"sentiment":"neutral","sentiment_score":0.0008586605912760684},{"text":"This last one for.","start":193.07501,"end":194.375,"sentiment":"neutral","sentiment_score":0.009903705446049571}],"sentiment":"neutral","sentiment_score":0.06832889683677681,"num_words":84,"start":159.88501,"end":194.375},{"sentences":[{"text":"We're getting proper IPs for Australia.","start":196.51501,"end":200.76999,"sentiment":"neutral","sentiment_score":0.04325176030397415},{"text":"That'll be Australian IPs.","start":202.43,"end":204.04999,"sentiment":"neutral","sentiment_score":0.04898310638964176},{"text":"The thing is when it comes to IP transit or Internet, the only countries in the world that provide it is either America, Canada, or Europe.","start":204.59,"end":215.735,"sentiment":"neutral","sentiment_score":0.028760618100372646},{"text":"And the ones we use in HE, they're one who got the biggest provider in the world.","start":216.595,"end":222.935,"sentiment":"neutral","sentiment_score":0.028418255422045204},{"text":"The trouble is the trouble is there's certain stages that I wasn't aware of that you need to go through, and I've done all that.","start":224.675,"end":232.34999,"sentiment":"neutral","sentiment_score":-0.1741432923078537}],"sentiment":"neutral","sentiment_score":-0.03419555009653171,"num_words":78,"start":196.51501,"end":232.34999},{"sentences":[{"text":"I've done all that.","start":232.34999,"end":233.40999,"sentiment":"neutral","sentiment_score":-0.15311358869075775},{"text":"And that's what I'm saying.","start":233.79,"end":234.51,"sentiment":"neutral","sentiment_score":-0.11569088250398636},{"text":"Hopefully, within the week, everything will be sorted.","start":234.51,"end":236.61,"sentiment":"neutral","sentiment_score":-0.020908622071146965},{"text":"Because, I mean, it's it's just all these red flags going up here in Australia.","start":239.735,"end":244.875,"sentiment":"neutral","sentiment_score":-0.23272293905417124},{"text":"They're not from the they're from the very it's all the flights and all this stuff that we've got here.","start":244.935,"end":250.935,"sentiment":"neutral","sentiment_score":-0.1916402645409107}],"sentiment":"neutral","sentiment_score":-0.1669582138554408,"num_words":52,"start":232.34999,"end":250.935},{"sentences":[{"text":"It's unbelievable.","start":250.935,"end":251.675,"sentiment":"neutral","sentiment_score":0.03350654058158398},{"text":"Anyway, how's everything else go with the invoicing and all that?","start":252.70999,"end":256.33,"sentiment":"neutral","sentiment_score":0.04533256996761669},{"text":"Okay.","start":263.66998,"end":264.16998,"sentiment":"neutral","sentiment_score":-0.00004603993147611618},{"text":"That's pretty.","start":264.31,"end":265.21,"sentiment":"neutral","sentiment_score":0.008890350814908743},{"text":"It.","start":266.785,"end":266.865,"sentiment":"neutral","sentiment_score":0.05654709041118622}],"sentiment":"neutral","sentiment_score":0.03764430017155759,"num_words":17,"start":250.935,"end":266.865},{"sentences":[{"text":"Now the batch the batch collection works perfect.","start":266.865,"end":269.905,"sentiment":"neutral","sentiment_score":0.3093942031264305},{"text":"It actually works better than than than bloody what do you call it?","start":269.905,"end":275.26498,"sentiment":"neutral","sentiment_score":0.21524070432552925},{"text":"Stripe.","start":275.26498,"end":275.76498,"sentiment":"neutral","sentiment_score":0.03375662863254547},{"text":"It's just the matter getting used to it.","start":277.26498,"end":279.285,"sentiment":"neutral","sentiment_score":0.05081167398020625},{"text":"Yeah.","start":279.77002,"end":279.93002,"sentiment":"neutral","sentiment_score":0.10721172392368317}],"sentiment":"neutral","sentiment_score":0.1877659524400388,"num_words":31,"start":266.865,"end":279.93002},{"sentences":[{"text":"Yeah.","start":279.93002,"end":280.41,"sentiment":"neutral","sentiment_score":0.16561192274093628},{"text":"The way the way the batch collection is we could we could process it ourselves.","start":280.41,"end":287.87003,"sentiment":"neutral","sentiment_score":0.24660370548566182},{"text":"It'll automatically process as it wants to detect these funds there.","start":288.49002,"end":292.75,"sentiment":"neutral","sentiment_score":0.2137148461558602},{"text":"It'll process that as well.","start":292.995,"end":294.775,"sentiment":"neutral","sentiment_score":0.2383170545101166},{"text":"The PayRx one, that's for your direct debit and for your BPAY.","start":295.795,"end":301.575,"sentiment":"neutral","sentiment_score":0.23138191302617392}],"sentiment":"neutral","sentiment_score":0.23144770549102264,"num_words":44,"start":279.93002,"end":301.575},{"sentences":[{"text":"That that's that's that all works that all works perfect.","start":303.875,"end":307.415,"sentiment":"positive","sentiment_score":0.44129919409751894},{"text":"If we get that error, you know, I have some of those companies see that error.","start":307.61,"end":311.31,"sentiment":"neutral","sentiment_score":-0.3197135515511036},{"text":"It's because that that maybe the the data of that company we put in is not correct.","start":312.57,"end":317.95,"sentiment":"negative","sentiment_score":-0.5209303498268127},{"text":"So it'll only happen for that specific customer.","start":318.41,"end":320.75,"sentiment":"negative","sentiment_score":-0.3490639179944992},{"text":"So that's yeah.","start":322.725,"end":324.265,"sentiment":"neutral","sentiment_score":-0.2296889324982961}],"sentiment":"neutral","sentiment_score":-0.24147812911757716,"num_words":54,"start":303.875,"end":324.265},{"sentences":[{"text":"So I told Moraine I don't know.","start":324.48502,"end":326.565,"sentiment":"neutral","sentiment_score":-0.16920440324715205},{"text":"Moraine's not I don't know what's wrong with it, but I told her a long time ago, a couple of times, to go back, check the addresses, break correct the addresses, and where it's not unit, just get rid of the unit, put the u there, get rid of the forward slash, put it in space.","start":326.565,"end":343.63998,"sentiment":"neutral","sentiment_score":-0.18355192909283297},{"text":"Obviously, we knew that that was not right.","start":345.22,"end":349.72,"sentiment":"neutral","sentiment_score":-0.3171062469482422},{"text":"But I think we just need to get all those names loaded.","start":350.07498,"end":352.715,"sentiment":"neutral","sentiment_score":-0.24770543227593103},{"text":"Don't even put them anywhere and just leave it as it is, and then we just need to work out that that's a motor customer.","start":352.715,"end":359.29498,"sentiment":"neutral","sentiment_score":-0.19153876304626466}],"sentiment":"neutral","sentiment_score":-0.2014918804720596,"num_words":108,"start":324.48502,"end":359.29498},{"sentences":[{"text":"You know what I mean?","start":360.715,"end":361.695,"sentiment":"neutral","sentiment_score":-0.03058696910738945},{"text":"Well, I'm I'm not sure.","start":366.24,"end":368.32,"sentiment":"neutral","sentiment_score":-0.13565835412591695},{"text":"I'm not sure.","start":368.32,"end":369.04,"sentiment":"neutral","sentiment_score":-0.13245039929946265},{"text":"Is it working?","start":369.04,"end":369.94,"sentiment":"neutral","sentiment_score":-0.07941385855277379},{"text":"Oh, okay.","start":372.16,"end":372.64,"sentiment":"neutral","sentiment_score":0.0011016549542546272}],"sentiment":"neutral","sentiment_score":-0.08136755998970734,"num_words":18,"start":360.715,"end":372.64},{"sentences":[{"text":"So if it's working, that's alright.","start":372.64,"end":374.34,"sentiment":"neutral","sentiment_score":0.045922803382078804},{"text":"Okay.","start":375.2,"end":375.7,"sentiment":"neutral","sentiment_score":-0.02475021593272686},{"text":"But if it's not working, it there must be something in the customer's detail that's not allowing to pick up the information properly.","start":375.76,"end":386.05502,"sentiment":"neutral","sentiment_score":-0.2853790466552195},{"text":"So it could be the space, the dots, the comma, whatever.","start":386.05502,"end":390.535,"sentiment":"neutral","sentiment_score":-0.24410320818424225},{"text":"I'm not sure.","start":390.535,"end":391.355,"sentiment":"neutral","sentiment_score":-0.27300119400024414}],"sentiment":"neutral","sentiment_score":-0.22311523501676592,"num_words":44,"start":372.64,"end":391.355},{"sentences":[{"text":"But if it happens again, just send out a ticket to Sprint and just say, how can we fix this up so we don't bother you going?","start":392.24,"end":402.0,"sentiment":"neutral","sentiment_score":-0.2553640256325404},{"text":"You know what I mean?","start":402.0,"end":402.98,"sentiment":"neutral","sentiment_score":-0.15501727163791656},{"text":"I mean, if it's a technical issue or engineering issue, they have to figure out if it is a problem.","start":404.08002,"end":410.365,"sentiment":"neutral","sentiment_score":-0.22034612707793713},{"text":"You know?","start":410.365,"end":411.025,"sentiment":"neutral","sentiment_score":-0.08072667196393013},{"text":"Alright.","start":414.525,"end":415.025,"sentiment":"neutral","sentiment_score":-0.010201101191341875}],"sentiment":"neutral","sentiment_score":-0.22269985521720215,"num_words":55,"start":392.24,"end":415.025},{"sentences":[{"text":"Any questions?","start":416.28497,"end":417.10498,"sentiment":"neutral","sentiment_score":-0.007002205587923528},{"text":"Alright, Melissa.","start":420.52,"end":421.47998,"sentiment":"neutral","sentiment_score":0.1180528998374939},{"text":"I'll talk to you soon.","start":421.47998,"end":422.52,"sentiment":"neutral","sentiment_score":0.121926549077034},{"text":"Alright?","start":422.52,"end":423.02,"sentiment":"neutral","sentiment_score":0.1380518078804016},{"text":"Thank you.","start":428.03998,"end":428.78,"sentiment":"positive","sentiment_score":0.4111603945493698}],"sentiment":"neutral","sentiment_score":0.14934222757195434,"num_words":12,"start":416.28497,"end":428.78},{"sentences":[{"text":"Thank you.","start":429.16,"end":429.72,"sentiment":"positive","sentiment_score":0.41958171129226685},{"text":"Bye.","start":429.72,"end":430.12,"sentiment":"neutral","sentiment_score":0.28844767808914185},{"text":"You too.","start":430.12,"end":430.52,"sentiment":"neutral","sentiment_score":0.2804262638092041},{"text":"Take care.","start":430.52,"end":431.0,"sentiment":"neutral","sentiment_score":0.3256121724843979},{"text":"Bye bye.","start":431.0,"end":431.66,"sentiment":"neutral","sentiment_score":0.22529159486293793}],"sentiment":"neutral","sentiment_score":0.31003012922075057,"num_words":9,"start":429.16,"end":431.66}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Dom. Good afternoon.\n\nChannel 1: Hello, Melissa. How are you? Good afternoon too.\n\nChannel 0: I'm good. Thank you.\n\nChannel 1: I should be back in the\n\nChannel 0: Mhmm.\n\nChannel 1: office in the next couple of hours. Almost there. It's a long trip, couple of days, but I've got everything I need\n\nChannel 0: Okay.\n\nChannel 1: to finish off the second data center. So how's everything going over there?\n\nChannel 0: Yeah. We're still receiving some, ticket about the GeoIP issue. Yeah.\n\nChannel 1: Uh-huh.\n\nChannel 0: It's\n\nChannel 1: How many?\n\nChannel 0: still ongoing. We have three new customers, and\n\nChannel 1: Yeah.\n\nChannel 0: then including the previous ones, like Hayden\n\nChannel 1: The ones that I've picked\n\nChannel 0: Goodwin.\n\nChannel 1: up and all that yet. Because I fixed up a few of them on the weekend. The the GEO IP is now back in Australia. It's in Australia. It's never left Australia.\n\nChannel 0: Mhmm.\n\nChannel 1: For some reason, it was showing The USA. So I'm not sure how that happened, but that's all sorted. To get the GEO IP fixed up, I've already told Lorraine what to do. She needs to tell the customers to either upgrade the router for twenty minutes and just to reset the the network. If they're not able to stream with specific specific TV programs I mean, mate, from what I understand, that's been already coming back a lot.\n\nI've spoken to some customers that they they started to see what they couldn't see before. You know?\n\nChannel 0: Mm-mm.\n\nChannel 1: But, anyway,\n\nChannel 0: Yeah.\n\nChannel 1: there's\n\nChannel 0: She's\n\nChannel 1: a company called Aptics, which I've just about got that done. Hopefully, once they provide me the IPs that we need, these other ones, all this other stuff will be back to normal. But it shouldn't be any g o geo IP location happening at all. Now everybody's getting into Australia. They're not getting the American names anymore, so I'm not sure what kind of thing.\n\nChannel 0: Yeah. Most of our super customers were back as normal, but there are some it's still ongoing issue about their GeoIP. But\n\nChannel 1: Okay.\n\nChannel 0: Maureen is taking care to response to these customers.\n\nChannel 1: Sorry?\n\nChannel 0: Yeah. Maureen is taking care of this\n\nChannel 1: Oh,\n\nChannel 0: ticket\n\nChannel 1: yeah. Okay.\n\nChannel 0: about GeoIP issue.\n\nChannel 1: Yeah. No. That's good. I mean, look. It's something that's gonna be sorted out probably the next week, hopefully, earlier, but I'm just saying the next week because we know where the problem is, and we're we've attacked the problem and getting it resolved.\n\nSo all the documents, everything has been done. One one of the main companies that we've already been approved, and that's all up there. That's why GEO is is being located in Australia, and the others another one that doesn't check with this. This last one for. We're getting proper IPs for Australia.\n\nThat'll be Australian IPs. The thing is when it comes to IP transit or Internet, the only countries in the world that provide it is either America, Canada, or Europe. And the ones we use in HE, they're one who got the biggest provider in the world. The trouble is the trouble is\n\nChannel 0: Mm-mm.\n\nChannel 1: there's certain stages that I wasn't aware of that you need to go through, and I've done all that. I've done all that. And that's what I'm saying. Hopefully, within the week, everything will be sorted. Because, I mean, it's it's just all these red flags going up here in Australia.\n\nThey're not from the they're from the very it's all the flights and all this stuff that we've got here. It's unbelievable. Anyway, how's everything else go with the invoicing and all that?\n\nChannel 0: Invoicing is still on progress. 36 left\n\nChannel 1: Okay.\n\nChannel 0: unpaid.\n\nChannel 1: That's pretty.\n\nChannel 0: Yeah. It's going down.\n\nChannel 1: It. Now the batch the batch collection works perfect. It actually works better than than than bloody what do you call it? Stripe. It's just the\n\nChannel 0: That's\n\nChannel 1: matter getting\n\nChannel 0: correct.\n\nChannel 1: used to it. Yeah. Yeah. The way the way the batch collection is we could we could process it ourselves. It'll automatically process as it wants to detect these funds there.\n\nIt'll process that as well. The PayRx one, that's for your direct debit and for your BPAY. That that's that's that all works that all works perfect. If we get that error, you know, I have some of those companies see that error.\n\nChannel 0: Yeah.\n\nChannel 1: It's because that that maybe the the data of that company we put in is not correct. So it'll only happen for that specific customer. So that's yeah. So I told Moraine I don't know. Moraine's not I don't know what's wrong with it, but I told her a long time ago, a couple of times, to go back, check the addresses, break correct the addresses, and where it's not unit, just get rid of the unit, put the u there, get rid of the forward slash, put it in space.\n\nObviously, we knew that that was not right. But I think we just need to get all those names loaded. Don't even put them anywhere and just\n\nChannel 0: Mm-mm.\n\nChannel 1: leave it as it is, and then we just need to work out that that's a motor customer. You\n\nChannel 0: Yeah.\n\nChannel 1: know what\n\nChannel 0: We\n\nChannel 1: I mean?\n\nChannel 0: just transferred the label to their name instead to their phone number, and it's\n\nChannel 1: Well,\n\nChannel 0: it's working.\n\nChannel 1: I'm I'm not sure. I'm not sure. Is it working?\n\nChannel 0: Yeah.\n\nChannel 1: Oh, okay. So if it's working, that's alright. Okay. But if it's not working, it there must be something in the customer's detail\n\nChannel 0: Mhmm. Mm-mm.\n\nChannel 1: that's not allowing to pick up the information properly. So it could be the space, the dots, the comma, whatever. I'm not sure. But if it happens again, just send out a ticket to Sprint and just say, how can we fix this up so we don't bother you going? You know what I mean?\n\nChannel 0: Yes. Yes.\n\nChannel 1: I\n\nChannel 0: But\n\nChannel 1: mean, if it's a technical issue or engineering issue, they have to figure out if it is a problem. You know? Alright. Any questions?\n\nChannel 0: Not so far, Dom.\n\nChannel 1: Alright, Melissa. I'll talk to you soon. Alright?\n\nChannel 0: Thank you. Please have a good travel. Be safe, and see you soon.\n\nChannel 1: Thank you. Thank you. Bye. You too. Take care.\n\nChannel 0: Thank\n\nChannel 1: Bye\n\nChannel 0: you.\n\nChannel 1: bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":0.96,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.1578320860862732},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.3043903559446335}],"sentiment":"neutral","sentiment_score":0.23111122101545334,"channel":0,"num_words":4,"start":0.96,"end":2.34},{"sentences":[{"text":"Hello, Melissa.","start":3.36,"end":4.34,"sentiment":"neutral","sentiment_score":0.32052502036094666},{"text":"How are you?","start":4.72,"end":5.52,"sentiment":"neutral","sentiment_score":0.3211762110392253},{"text":"Good afternoon too.","start":5.52,"end":7.2999997,"sentiment":"positive","sentiment_score":0.42161091168721515}],"sentiment":"positive","sentiment_score":0.3586764261126518,"channel":1,"num_words":8,"start":3.36,"end":7.2999997},{"sentences":[{"text":"I'm good.","start":8.639999,"end":9.5199995,"sentiment":"positive","sentiment_score":0.6065214276313782},{"text":"Thank you.","start":9.5199995,"end":10.34,"sentiment":"positive","sentiment_score":0.6340663731098175}],"sentiment":"positive","sentiment_score":0.6202939003705978,"channel":0,"num_words":4,"start":8.639999,"end":10.34},{"sentences":[{"text":"I should be back in the","start":11.12,"end":13.685,"sentiment":"neutral","sentiment_score":0.22693848858277002}],"sentiment":"neutral","sentiment_score":0.22693848858277002,"channel":1,"num_words":6,"start":11.12,"end":13.685},{"sentences":[{"text":"Mhmm.","start":13.605,"end":14.105,"sentiment":"neutral","sentiment_score":0.1322140991687775}],"sentiment":"neutral","sentiment_score":0.1322140991687775,"channel":0,"num_words":1,"start":13.605,"end":14.105},{"sentences":[{"text":"office in the next couple of hours.","start":13.685,"end":15.6050005,"sentiment":"neutral","sentiment_score":0.09552831202745438},{"text":"Almost there.","start":15.6050005,"end":16.645,"sentiment":"neutral","sentiment_score":-0.01796079706400633},{"text":"It's a long trip, couple of days, but I've got everything I need","start":16.645,"end":20.105,"sentiment":"neutral","sentiment_score":-0.04863565099927095}],"sentiment":"neutral","sentiment_score":0.000023323957892981443,"channel":1,"num_words":22,"start":13.685,"end":20.105},{"sentences":[{"text":"Okay.","start":20.4825,"end":20.9825,"sentiment":"neutral","sentiment_score":-0.0008352985605597496}],"sentiment":"neutral","sentiment_score":-0.0008352985605597496,"channel":0,"num_words":1,"start":20.4825,"end":20.9825},{"sentences":[{"text":"to finish off the second data center.","start":20.805,"end":23.385,"sentiment":"neutral","sentiment_score":0.0044287264879260746},{"text":"So how's everything going over there?","start":24.485,"end":26.904999,"sentiment":"neutral","sentiment_score":0.02545752003788948}],"sentiment":"neutral","sentiment_score":0.014134323510986108,"channel":1,"num_words":13,"start":20.805,"end":26.904999},{"sentences":[{"text":"Yeah.","start":28.0,"end":28.32,"sentiment":"neutral","sentiment_score":-0.01274964865297079},{"text":"We're still receiving some, ticket about the GeoIP 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Hayden","start":43.635,"end":48.855,"sentiment":"neutral","sentiment_score":-0.013239736136581217}],"sentiment":"neutral","sentiment_score":-0.013239736136581217,"channel":0,"num_words":7,"start":43.635,"end":48.855},{"sentences":[{"text":"The ones that I've picked","start":48.754997,"end":49.795,"sentiment":"neutral","sentiment_score":-0.017775239422917366}],"sentiment":"neutral","sentiment_score":-0.017775239422917366,"channel":1,"num_words":5,"start":48.754997,"end":49.795},{"sentences":[{"text":"Goodwin.","start":49.475,"end":49.975,"sentiment":"neutral","sentiment_score":0.006615549325942993}],"sentiment":"neutral","sentiment_score":0.006615549325942993,"channel":0,"num_words":1,"start":49.475,"end":49.975},{"sentences":[{"text":"up and all that yet.","start":49.795,"end":50.934998,"sentiment":"neutral","sentiment_score":-0.023166875168681145},{"text":"Because I fixed up a few of them on the 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USA.","start":62.49,"end":64.590004,"sentiment":"neutral","sentiment_score":-0.12262673489749432},{"text":"So I'm not sure how that happened, but that's all sorted.","start":65.53,"end":68.19,"sentiment":"neutral","sentiment_score":-0.15212768925861878},{"text":"To get the GEO IP fixed up, I've already told Lorraine what to do.","start":68.97,"end":74.785,"sentiment":"neutral","sentiment_score":-0.05824604843344007},{"text":"She needs to tell the customers to either upgrade the router for twenty minutes and just to reset the the network.","start":74.785,"end":85.045,"sentiment":"neutral","sentiment_score":-0.08773615353164219},{"text":"If they're not able to stream with specific specific TV programs I mean, mate, from what I understand, that's been already coming back a 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which I've just about got that done.","start":106.725,"end":110.744995,"sentiment":"neutral","sentiment_score":-0.03835711441934109},{"text":"Hopefully, once they provide me the IPs that we need, these other ones, all this other stuff will be back to normal.","start":112.085,"end":119.75,"sentiment":"neutral","sentiment_score":-0.024347924881360748},{"text":"But it shouldn't be any g o geo IP location happening at all.","start":120.53,"end":125.729996,"sentiment":"neutral","sentiment_score":-0.10443293933685009},{"text":"Now everybody's getting into Australia.","start":125.729996,"end":127.67,"sentiment":"neutral","sentiment_score":-0.11495620757341385},{"text":"They're not getting the American names anymore, so I'm not sure what kind of 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what","start":360.875,"end":361.115,"sentiment":"neutral","sentiment_score":-0.03367097117006779}],"sentiment":"neutral","sentiment_score":-0.03367097117006779,"channel":1,"num_words":2,"start":360.875,"end":361.115},{"sentences":[{"text":"We","start":361.055,"end":361.215,"sentiment":"neutral","sentiment_score":-0.02399163320660591}],"sentiment":"neutral","sentiment_score":-0.02399163320660591,"channel":0,"num_words":1,"start":361.055,"end":361.215},{"sentences":[{"text":"I mean?","start":361.115,"end":361.695,"sentiment":"neutral","sentiment_score":-0.024079322814941406}],"sentiment":"neutral","sentiment_score":-0.024079322814941406,"channel":1,"num_words":2,"start":361.115,"end":361.695},{"sentences":[{"text":"just transferred the label to their name instead to their phone number, and it's","start":361.215,"end":366.675,"sentiment":"neutral","sentiment_score":-0.02653517434373498}],"sentiment":"neutral","sentiment_score":-0.02653517434373498,"channel":0,"num_words":14,"start":361.215,"end":366.675},{"sentences":[{"text":"Well,","start":366.24,"end":366.74,"sentiment":"neutral","sentiment_score":-0.012175398878753184}],"sentiment":"neutral","sentiment_score":-0.012175398878753184,"channel":1,"num_words":1,"start":366.24,"end":366.74},{"sentences":[{"text":"it's working.","start":366.735,"end":367.63498,"sentiment":"neutral","sentiment_score":-0.004616908729076383}],"sentiment":"neutral","sentiment_score":-0.004616908729076383,"channel":0,"num_words":2,"start":366.735,"end":367.63498},{"sentences":[{"text":"I'm I'm not sure.","start":367.2,"end":368.32,"sentiment":"neutral","sentiment_score":-0.1665290929377079},{"text":"I'm not sure.","start":368.32,"end":369.04,"sentiment":"neutral","sentiment_score":-0.13245039929946265},{"text":"Is it working?","start":369.04,"end":369.94,"sentiment":"neutral","sentiment_score":-0.07941385855277379}],"sentiment":"neutral","sentiment_score":-0.13017091453075408,"channel":1,"num_words":10,"start":367.2,"end":369.94},{"sentences":[{"text":"Yeah.","start":370.65,"end":371.15,"sentiment":"neutral","sentiment_score":-0.02820124477148056}],"sentiment":"neutral","sentiment_score":-0.02820124477148056,"channel":0,"num_words":1,"start":370.65,"end":371.15},{"sentences":[{"text":"Oh, okay.","start":372.16,"end":372.64,"sentiment":"neutral","sentiment_score":0.0011016549542546272},{"text":"So if it's working, that's alright.","start":372.64,"end":374.34,"sentiment":"neutral","sentiment_score":0.045922803382078804},{"text":"Okay.","start":375.2,"end":375.7,"sentiment":"neutral","sentiment_score":-0.02475021593272686},{"text":"But if it's not working, it there must be something in the customer's detail","start":375.76,"end":381.83502,"sentiment":"neutral","sentiment_score":-0.22702607033508165}],"sentiment":"neutral","sentiment_score":-0.12719022045316902,"channel":1,"num_words":23,"start":372.16,"end":381.83502},{"sentences":[{"text":"Mhmm.","start":381.37,"end":381.87,"sentiment":"neutral","sentiment_score":-0.12767742574214935},{"text":"Mm-mm.","start":382.57,"end":383.07,"sentiment":"neutral","sentiment_score":-0.1312781125307083}],"sentiment":"neutral","sentiment_score":-0.12947776913642883,"channel":0,"num_words":2,"start":381.37,"end":383.07},{"sentences":[{"text":"that's not allowing to pick up the information properly.","start":382.61502,"end":386.05502,"sentiment":"negative","sentiment_score":-0.37615034315321183},{"text":"So it could be the space, the dots, the comma, whatever.","start":386.05502,"end":390.535,"sentiment":"neutral","sentiment_score":-0.24410320818424225},{"text":"I'm not sure.","start":390.535,"end":391.355,"sentiment":"neutral","sentiment_score":-0.27300119400024414},{"text":"But if it happens again, just send out a ticket to Sprint and just say, how can we fix this up so we don't bother you going?","start":392.24,"end":402.0,"sentiment":"neutral","sentiment_score":-0.2553640256325404},{"text":"You know what I mean?","start":402.0,"end":402.98,"sentiment":"neutral","sentiment_score":-0.15501727163791656}],"sentiment":"neutral","sentiment_score":-0.2647164911031723,"channel":1,"num_words":55,"start":382.61502,"end":402.98},{"sentences":[{"text":"Yes.","start":403.34,"end":403.74002,"sentiment":"neutral","sentiment_score":-0.04124418646097183},{"text":"Yes.","start":403.74002,"end":404.22,"sentiment":"neutral","sentiment_score":-0.04692547768354416}],"sentiment":"neutral","sentiment_score":-0.044084832072257996,"channel":0,"num_words":2,"start":403.34,"end":404.22},{"sentences":[{"text":"I","start":404.08002,"end":404.205,"sentiment":"neutral","sentiment_score":-0.09202226251363754}],"sentiment":"neutral","sentiment_score":-0.09202226251363754,"channel":1,"num_words":1,"start":404.08002,"end":404.205},{"sentences":[{"text":"But","start":404.22,"end":404.72,"sentiment":"neutral","sentiment_score":-0.09476077556610107}],"sentiment":"neutral","sentiment_score":-0.09476077556610107,"channel":0,"num_words":1,"start":404.22,"end":404.72},{"sentences":[{"text":"mean, if it's a technical issue or engineering issue, they have to figure out if it is a problem.","start":404.28497,"end":410.365,"sentiment":"neutral","sentiment_score":-0.22710001468658447},{"text":"You know?","start":410.365,"end":411.025,"sentiment":"neutral","sentiment_score":-0.08072667196393013},{"text":"Alright.","start":414.525,"end":415.025,"sentiment":"neutral","sentiment_score":-0.010201101191341875},{"text":"Any questions?","start":416.28497,"end":417.10498,"sentiment":"neutral","sentiment_score":-0.007002205587923528}],"sentiment":"neutral","sentiment_score":-0.18752329730583975,"channel":1,"num_words":24,"start":404.28497,"end":417.10498},{"sentences":[{"text":"Not so far, Dom.","start":418.185,"end":419.48502,"sentiment":"neutral","sentiment_score":-0.028431574814021587}],"sentiment":"neutral","sentiment_score":-0.028431574814021587,"channel":0,"num_words":4,"start":418.185,"end":419.48502},{"sentences":[{"text":"Alright, Melissa.","start":420.52,"end":421.47998,"sentiment":"neutral","sentiment_score":0.1180528998374939},{"text":"I'll talk to you soon.","start":421.47998,"end":422.52,"sentiment":"neutral","sentiment_score":0.121926549077034},{"text":"Alright?","start":422.52,"end":423.02,"sentiment":"neutral","sentiment_score":0.1380518078804016}],"sentiment":"neutral","sentiment_score":0.12297379411756992,"channel":1,"num_words":8,"start":420.52,"end":423.02},{"sentences":[{"text":"Thank you.","start":423.545,"end":424.185,"sentiment":"positive","sentiment_score":0.4085575193166733},{"text":"Please have a good travel.","start":424.185,"end":426.27,"sentiment":"positive","sentiment_score":0.387980180978775},{"text":"Be safe, and see you soon.","start":426.49,"end":428.51,"sentiment":"neutral","sentiment_score":0.31407323479652405}],"sentiment":"positive","sentiment_score":0.3570350271004897,"channel":0,"num_words":13,"start":423.545,"end":428.51},{"sentences":[{"text":"Thank you.","start":428.03998,"end":428.78,"sentiment":"positive","sentiment_score":0.4111603945493698},{"text":"Thank you.","start":429.16,"end":429.72,"sentiment":"positive","sentiment_score":0.41958171129226685},{"text":"Bye.","start":429.72,"end":430.12,"sentiment":"neutral","sentiment_score":0.28844767808914185},{"text":"You too.","start":430.12,"end":430.52,"sentiment":"neutral","sentiment_score":0.2804262638092041},{"text":"Take care.","start":430.52,"end":431.0,"sentiment":"neutral","sentiment_score":0.3256121724843979}],"sentiment":"positive","sentiment_score":0.3513343069288466,"channel":1,"num_words":9,"start":428.03998,"end":431.0},{"sentences":[{"text":"Thank","start":430.72998,"end":431.05,"sentiment":"positive","sentiment_score":0.40330231189727783}],"sentiment":"positive","sentiment_score":0.40330231189727783,"channel":0,"num_words":1,"start":430.72998,"end":431.05},{"sentences":[{"text":"Bye","start":431.0,"end":431.16,"sentiment":"positive","sentiment_score":0.33678749203681946}],"sentiment":"positive","sentiment_score":0.33678749203681946,"channel":1,"num_words":1,"start":431.0,"end":431.16},{"sentences":[{"text":"you.","start":431.05,"end":431.44998,"sentiment":"neutral","sentiment_score":0.1902455687522888}],"sentiment":"neutral","sentiment_score":0.1902455687522888,"channel":0,"num_words":1,"start":431.05,"end":431.44998},{"sentences":[{"text":"bye.","start":431.16,"end":431.66,"sentiment":"neutral","sentiment_score":0.1137956976890564}],"sentiment":"neutral","sentiment_score":0.1137956976890564,"channel":1,"num_words":1,"start":431.16,"end":431.66},{"sentences":[{"text":"Bye.","start":431.44998,"end":431.94998,"sentiment":"neutral","sentiment_score":-0.07682184875011444}],"sentiment":"neutral","sentiment_score":-0.07682184875011444,"channel":0,"num_words":1,"start":431.44998,"end":431.94998}]},"summary":{"result":"success","short":"The customer is discussing the progress of their data center with the agent. They have three new customers and are still receiving ticket about the GeoIP issue. The agent is taking care of the invoicing and data center issues and is working on fixing them. They discuss the possibility of a technical or engineering issue and agree to send a ticket to Sprint."},"intents":{"segments":[{"text":"We're still receiving some, ticket about the GeoIP issue. Yeah.","start_word":60,"end_word":69,"intents":[{"intent":"Fix geoi issue","confidence_score":0.18178377},{"intent":"Get ips","confidence_score":0.00096598954}]},{"text":"To get the GEO IP fixed up, I've already told Lorraine what to do. She needs to tell the customers to either upgrade the router for twenty minutes and just to reset the the network.","start_word":148,"end_word":182,"intents":[{"intent":"Reset network","confidence_score":0.15560365}]},{"text":"Maureen is taking care to response to these customers. Sorry?","start_word":321,"end_word":330,"intents":[{"intent":"Respond to customer request","confidence_score":0.00010039446}]},{"text":"Yeah. No. That's good. I mean, look. It's something that's gonna be sorted out probably the next week, hopefully, earlier, but I'm just saying the next week because we know where the problem is, and we're we've attacked the problem and getting it resolved.","start_word":345,"end_word":388,"intents":[{"intent":"Resolve geoip issue","confidence_score":0.18823282}]},{"text":"It's something that's gonna be sorted out probably the next week, hopefully, earlier, but I'm just saying the next week because we know where the problem is, and we're we've attacked the problem and getting it resolved.","start_word":352,"end_word":388,"intents":[{"intent":"Ensure a resolution of the problem","confidence_score":0.000002137656}]},{"text":"Anyway, how's everything else go with the invoicing and all that?","start_word":569,"end_word":579,"intents":[{"intent":"Process the bulk of the invoicing","confidence_score":0.00013144445}]},{"text":"I But mean, if it's a technical issue or engineering issue, they have to figure out if it is a problem. You know? Alright.","start_word":954,"end_word":977,"intents":[{"intent":"Fix technical problem","confidence_score":0.003212723}]}]},"sentiments":{"segments":[{"text":"Hi, Dom. Good afternoon. Hello, Melissa. How are you?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.2699621915817261},{"text":"Good afternoon too. I'm good. Thank you.","start_word":9,"end_word":15,"sentiment":"positive","sentiment_score":0.5474847555160522},{"text":"I should be back in the Mhmm. office in the next couple of hours. Almost there. It's a long trip, couple of days, but I've got everything I need Okay. to finish off the second data center. So how's everything going over there? Yeah. We're still receiving some, ticket about the GeoIP issue. Yeah. Uh-huh. It's How many? still ongoing. We have three new customers, and then Yeah. including the previous ones, like Hayden The ones that I've Goodwin. picked up and all that yet. Because I fixed up a few of them on the weekend. The the GEO IP is now back in Australia. It's in Australia. It's never left Australia. Mhmm. For some reason, it was showing The USA. So I'm not sure how that happened, but that's all sorted. To get the GEO IP fixed up, I've already told Lorraine what to do. She needs to tell the customers to either upgrade the router for twenty minutes and just to reset the the network. If they're not able to stream with specific specific TV programs I mean, mate, from what I understand, that's been already coming back a lot. I've spoken to some customers that they they started to see what they couldn't see before. You know? Mm-mm. But, anyway, Yeah. there's She's a company called Aptics, which I've just about got that done. Hopefully, once they provide me the IPs that we need, these other ones, all this other stuff will be back to normal. But it shouldn't be any g o geo IP location happening at all. Now everybody's getting into Australia. They're not getting the American names anymore, so I'm not sure what kind of thing. Yeah. Most of our super customers were back as normal, but there are some it's still ongoing issue about their GeoIP. But Okay. Maureen is taking care to response to these customers. Sorry? Yeah. Maureen is taking care of this Oh, ticket yeah. Okay. about GeoIP issue. Yeah. No.","start_word":16,"end_word":346,"sentiment":"neutral","sentiment_score":-0.06261552421212917},{"text":"That's good.","start_word":347,"end_word":348,"sentiment":"positive","sentiment_score":0.4898195266723633},{"text":"I mean, look. It's something that's gonna be sorted out probably the next week, hopefully, earlier, but I'm just saying the next week because we know where the problem is, and we're we've attacked the problem and getting it resolved. So all the documents, everything has been done. One one of the main companies that we've already been approved, and that's all up there. That's why GEO is is being located in Australia, and the others another one that doesn't check with this. This last one for. We're getting proper IPs for Australia. That'll be Australian IPs. The thing is when it comes to IP transit or Internet, the only countries in the world that provide it is either America, Canada, or Europe. And the ones we use in HE, they're one who got the biggest provider in the world. The trouble is the trouble is Mm-mm. there's certain stages that I wasn't aware of that you need to go through, and I've done all that. I've done all that. And that's what I'm saying. Hopefully, within the week, everything will be sorted. Because, I mean, it's it's just all these red flags going up here in Australia. They're not from the they're from the very it's all the flights and all this stuff that we've got here. It's unbelievable. Anyway, how's everything else go with the invoicing and all that? Invoicing is still on progress. 36 left Okay. unpaid. That's pretty. Yeah. It's going down. It. Now the batch the batch collection works perfect. It actually works better than than than bloody what do you call it? Stripe. It's just the That's matter getting correct. used to it. Yeah. Yeah. The way the way the batch collection is we could we could process it ourselves. It'll automatically process as it wants to detect these funds there. It'll process that as well. The PayRx one, that's for your direct debit and for your BPAY.","start_word":349,"end_word":672,"sentiment":"neutral","sentiment_score":0.03213205933570862},{"text":"That that's that's that all works that all works perfect.","start_word":673,"end_word":682,"sentiment":"positive","sentiment_score":0.4451289772987366},{"text":"If we get that error, you know, I have some of those companies see that error.","start_word":683,"end_word":698,"sentiment":"neutral","sentiment_score":-0.3188723921775818},{"text":"Yeah. It's because that that maybe the the data of that company we put in is not correct. So it'll only happen for that specific customer.","start_word":699,"end_word":724,"sentiment":"negative","sentiment_score":-0.44941794872283936},{"text":"So that's yeah. So I told Moraine I don't know. Moraine's not I don't know what's wrong with it, but I told her a long time ago, a couple of times, to go back, check the addresses, break correct the addresses, and where it's not unit, just get rid of the unit, put the u there, get rid of the forward slash, put it in space. Obviously, we knew that that was not right. But I think we just need to get all those names loaded. Don't even put them anywhere and just Mm-mm. leave it as it is, and then we just need to work out that that's a motor customer. You Yeah. know what We I mean? just transferred the label to their name instead to their phone number, and it's Well, it's working. I'm I'm not sure. I'm not sure. Is it working? Yeah. Oh, okay. So if it's working, that's alright. Okay. But if it's not working, it there must be something in the customer's detail Mhmm. Mm-mm.","start_word":725,"end_word":896,"sentiment":"neutral","sentiment_score":-0.1511164754629135},{"text":"that's not allowing to pick up the information properly.","start_word":897,"end_word":905,"sentiment":"negative","sentiment_score":-0.3655301630496979},{"text":"So it could be the space, the dots, the comma, whatever. I'm not sure. But if it happens again, just send out a ticket to Sprint and just say, how can we fix this up so we don't bother you going? You know what I mean? Yes. Yes. I But mean, if it's a technical issue or engineering issue, they have to figure out if it is a problem. You know? Alright. Any questions? Not so far, Dom. Alright, Melissa. I'll talk to you soon. Alright?","start_word":906,"end_word":991,"sentiment":"neutral","sentiment_score":-0.1584993153810501},{"text":"Thank you. Please have a good travel.","start_word":992,"end_word":998,"sentiment":"positive","sentiment_score":0.38778671622276306},{"text":"Be safe, and see you soon.","start_word":999,"end_word":1004,"sentiment":"neutral","sentiment_score":0.31348544359207153},{"text":"Thank you. Thank you.","start_word":1005,"end_word":1008,"sentiment":"positive","sentiment_score":0.40481147170066833},{"text":"Bye. You too. Take care.","start_word":1009,"end_word":1013,"sentiment":"neutral","sentiment_score":0.2958466112613678},{"text":"Thank Bye you.","start_word":1014,"end_word":1016,"sentiment":"positive","sentiment_score":0.3587828278541565},{"text":"bye. Bye.","start_word":1017,"end_word":1018,"sentiment":"neutral","sentiment_score":0.11105579137802124}],"average":{"sentiment":"neutral","sentiment_score":-0.04469394300836157}}}}