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I just wanted to follow-up. We... Yeah. TechnoWand, we we deal with IT services for companies like yours. And, basically, we've just found that 62% of small businesses, health care practices, they're actually overpaying for what they're using in IT. So I just wanted to check-in and see if if you guys were aware or, you know, if you guys had last checked your IT environment to see if there's anything that you're paying for that you really shouldn't be. Perfect. Thank you so much. Cheers. Hey. Good day, DeWalt. It's Henry here calling you from Tech Mile One, mate. How are you? Yeah. Not too bad, Dewalt. Dewalt, mate, look, just to keep things simple, the reason for the call today is we're an IT services provider. We're basically reaching out to organizations just like yours because you may have seen the new McKinsey report explaining that 62% of the businesses and health care practices like yours are actually overpaying for their IT services. And that just comes down to, you know, the old saying of loyalty tax and, you know, not having enough reviews in that twelve month period. So I just wanted to reach out and touch base and see, you know, when was the last time you guys obviously had a review, and are you guys aware of what you're obviously paying for at the moment? Oh, okay. Yeah. Nice. Yep. Yeah. Oh, awesome. That makes it a lot easier then. Obviously, you don't have that layer of... Yeah. Oh, awesome. Well, look. We do offer support in other ways as well. So we do things like penetration testing, obviously, the m three sixty five gap assessment. Is that anything that you guys could possibly be looking at at the moment, or is that more something Yeah. Yeah, please. That would be great. What was that one? Yep. Dot org dot a u. Perfect. So dewall@check.org.au. Perfect. That'd be the... I'll pop that in. Awesome. Thank you. And, yeah, DeWalt, sorry. Just another question before I let you go. We also deal a lot with AI. Have you guys been looking into any AI systems at the moment? In Australia. Yeah. So I'm sure. Yeah. Yeah. 100%. Well, that's actually fine that you say that because we have a solution called AI. So it was actually created by an ex Google engineer. He exited out of Silicon Valley, came to Australia, and obviously started that all up. And one of their main things is about that data containment. So it's it's a big sort of proponent of the product. We're dealing with government, you know, entities. But that's really a big sort of thing. It's really interesting to have a look at, and I think it's something that you could possibly be interested in. Would you like to sort of jump on and and have a... Yeah. Would you like to jump on and have a demo? Obviously, there's no no pressure to to sign up to anything at all. It's generally just to look at it for what it does. No. That's perfect. I guess... Let me check my calendar. We can book it in. End of next week, we are looking at twenty eighth. Okay. How are you looking for Thursday next week? Up to you. Do you prefer mornings or afternoon? Yeah. Of course. Yep. Perfect. 10AM, New South Wales. Okay. Awesome. I'll send you through an invite. I'll also get one of the technical partners on the call as well just so you have a bit more to talk about. Perfect. Alright. So I'll I'll let you get back to it. I know you're quite busy, but you enjoy the rest of your day. Okay? Thanks, mate. 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Good afternoon. This is Henry Olivetti. I'm calling from TechPointOne. I was just looking to see if I could speak with anyone that manages your IT systems.\n\nDefault. I'm from TechnoWand. I just wanted to follow-up. We... Yeah.\n\nTechnoWand, we we deal with IT services for companies like yours. And, basically, we've just found that 62% of small businesses, health care practices, they're actually overpaying for what they're using in IT. So I just wanted to check-in and see if if you guys were aware or, you know, if you guys had last checked your IT environment to see if there's anything that you're paying for that you really shouldn't be. Perfect. Thank you so much.\n\nCheers. Hey. Good day, DeWalt. It's Henry here calling you from Tech Mile One, mate. How are you?\n\nYeah. Not too bad, Dewalt. Dewalt, mate, look, just to keep things simple, the reason for the call today is we're an IT services provider. We're basically reaching out to organizations just like yours because you may have seen the new McKinsey report explaining that 62% of the businesses and health care practices like yours are actually overpaying for their IT services. And that just comes down to, you know, the old saying of loyalty tax and, you know, not having enough reviews in that twelve month period.\n\nSo I just wanted to reach out and touch base and see, you know, when was the last time you guys obviously had a review, and are you guys aware of what you're obviously paying for at the moment? Oh, okay. Yeah. Nice. Yep.\n\nYeah. Oh, awesome. That makes it a lot easier then. Obviously, you don't have that layer of... Yeah.\n\nOh, awesome. Well, look. We do offer support in other ways as well. So we do things like penetration testing, obviously, the m three sixty five gap assessment. Is that anything that you guys could possibly be looking at at the moment, or is that more something Yeah.\n\nYeah, please. That would be great. What was that one? Yep. Dot org dot a u.\n\nPerfect. So dewall@check.org.au. Perfect. That'd be the... I'll pop that in.\n\nAwesome. Thank you. And, yeah, DeWalt, sorry. Just another question before I let you go. We also deal a lot with AI.\n\nHave you guys been looking into any AI systems at the moment? In Australia. Yeah. So I'm sure. Yeah.\n\nYeah. 100%. Well, that's actually fine that you say that because we have a solution called AI. So it was actually created by an ex Google engineer. He exited out of Silicon Valley, came to Australia, and obviously started that all up.\n\nAnd one of their main things is about that data containment. So it's it's a big sort of proponent of the product. We're dealing with government, you know, entities. But that's really a big sort of thing. It's really interesting to have a look at, and I think it's something that you could possibly be interested in.\n\nWould you like to sort of jump on and and have a... Yeah. Would you like to jump on and have a demo? Obviously, there's no no pressure to to sign up to anything at all. It's generally just to look at it for what it does.\n\nNo. That's perfect. I guess... Let me check my calendar. We can book it in.\n\nEnd of next week, we are looking at twenty eighth. Okay. How are you looking for Thursday next week? Up to you. Do you prefer mornings or afternoon?\n\nYeah. Of course. Yep. Perfect. 10AM, New South Wales.\n\nOkay. Awesome. I'll send you through an invite. I'll also get one of the technical partners on the call as well just so you have a bit more to talk about. Perfect.\n\nAlright. So I'll I'll let you get back to it. I know you're quite busy, but you enjoy the rest of your day. Okay? 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from Tech Mile One, mate.","start":94.840004,"end":97.4,"sentiment":"neutral","sentiment_score":0.25785847306251525},{"text":"How are you?","start":97.4,"end":98.14,"sentiment":"positive","sentiment_score":0.3349209527174632}],"sentiment":"neutral","sentiment_score":0.29310000108348,"num_words":18,"start":70.07,"end":98.14},{"sentences":[{"text":"Yeah.","start":99.64,"end":100.04,"sentiment":"neutral","sentiment_score":0.1535254418849945},{"text":"Not too bad, Dewalt.","start":100.04,"end":101.295,"sentiment":"neutral","sentiment_score":0.20038674026727676},{"text":"Dewalt, mate, look, just to keep things simple, the reason for the call today is we're an IT services provider.","start":101.354996,"end":106.895,"sentiment":"neutral","sentiment_score":0.15893088206648825},{"text":"We're basically reaching out to organizations just like yours because you may have seen the new McKinsey report explaining that 62% of the businesses and health care practices like yours are actually overpaying 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okay.","start":144.635,"end":145.11,"sentiment":"neutral","sentiment_score":-0.03175380453467369},{"text":"Yeah.","start":150.39,"end":150.87,"sentiment":"neutral","sentiment_score":0.03805847465991974},{"text":"Nice.","start":150.87,"end":151.37,"sentiment":"neutral","sentiment_score":0.2389070987701416},{"text":"Yep.","start":158.47,"end":158.97,"sentiment":"neutral","sentiment_score":0.10612519830465315}],"sentiment":"neutral","sentiment_score":-0.02910331374203617,"num_words":44,"start":126.79,"end":158.97},{"sentences":[{"text":"Yeah.","start":160.63,"end":161.025,"sentiment":"neutral","sentiment_score":0.048826634883880615},{"text":"Oh, awesome.","start":161.825,"end":162.385,"sentiment":"positive","sentiment_score":0.40492719411849976},{"text":"That makes it a lot easier then.","start":162.385,"end":163.665,"sentiment":"positive","sentiment_score":0.4294049228940691},{"text":"Obviously, you don't have that layer of...","start":163.665,"end":165.525,"sentiment":"neutral","sentiment_score":0.00008235073515347016},{"text":"Yeah.","start":165.785,"end":166.285,"sentiment":"neutral","sentiment_score":0.05904068797826767}],"sentiment":"neutral","sentiment_score":0.21800736813909477,"num_words":18,"start":160.63,"end":166.285},{"sentences":[{"text":"Oh, awesome.","start":166.545,"end":167.36499,"sentiment":"neutral","sentiment_score":0.20867666602134705},{"text":"Well, look.","start":167.42499,"end":167.825,"sentiment":"neutral","sentiment_score":0.114707101136446},{"text":"We do offer support in other ways as well.","start":167.825,"end":169.985,"sentiment":"neutral","sentiment_score":0.11897267897923787},{"text":"So we do things like penetration testing, obviously, the m three sixty five gap assessment.","start":169.985,"end":175.86,"sentiment":"neutral","sentiment_score":0.050518517196178434},{"text":"Is that anything that you guys could possibly be looking at at the moment, or is that more something Yeah.","start":176.4,"end":187.665,"sentiment":"neutral","sentiment_score":0.04142081504687667}],"sentiment":"neutral","sentiment_score":0.06882741050018619,"num_words":48,"start":166.545,"end":187.665},{"sentences":[{"text":"Yeah, please.","start":188.70499,"end":189.50499,"sentiment":"neutral","sentiment_score":0.20097021013498306},{"text":"That would be great.","start":189.50499,"end":190.485,"sentiment":"positive","sentiment_score":0.511548787355423},{"text":"What was that one?","start":190.70499,"end":191.765,"sentiment":"neutral","sentiment_score":0.10182403214275837},{"text":"Yep.","start":201.105,"end":201.36,"sentiment":"neutral","sentiment_score":0.05287974327802658},{"text":"Dot org dot a u.","start":209.52,"end":211.54,"sentiment":"neutral","sentiment_score":0.01450388040393591}],"sentiment":"neutral","sentiment_score":0.18630192772252485,"num_words":16,"start":188.70499,"end":211.54},{"sentences":[{"text":"Perfect.","start":211.84,"end":212.34,"sentiment":"positive","sentiment_score":0.5308409929275513},{"text":"So dewall@check.org.au.","start":212.48,"end":216.32,"sentiment":"neutral","sentiment_score":0.14078925549983978},{"text":"Perfect.","start":216.32,"end":216.82,"sentiment":"positive","sentiment_score":0.3686270713806152},{"text":"That'd be the...","start":220.915,"end":221.715,"sentiment":"neutral","sentiment_score":0.024132438624898594},{"text":"I'll pop that in.","start":221.715,"end":222.855,"sentiment":"neutral","sentiment_score":0.07523098960518837}],"sentiment":"neutral","sentiment_score":0.1413061681457541,"num_words":11,"start":211.84,"end":222.855},{"sentences":[{"text":"Awesome.","start":222.995,"end":223.495,"sentiment":"positive","sentiment_score":0.6607307195663452},{"text":"Thank you.","start":223.555,"end":224.295,"sentiment":"positive","sentiment_score":0.6099244356155396},{"text":"And, yeah, DeWalt, sorry.","start":224.515,"end":225.475,"sentiment":"neutral","sentiment_score":0.1034914068877697},{"text":"Just another question before I let you go.","start":225.475,"end":227.495,"sentiment":"neutral","sentiment_score":0.015543803572654724},{"text":"We also deal a lot with AI.","start":227.555,"end":229.395,"sentiment":"neutral","sentiment_score":0.01570663814033781}],"sentiment":"neutral","sentiment_score":0.11494736881418662,"num_words":22,"start":222.995,"end":229.395},{"sentences":[{"text":"Have you guys been looking into any AI systems at the moment?","start":229.395,"end":232.43,"sentiment":"neutral","sentiment_score":0.0037565620926519236},{"text":"In Australia.","start":258.695,"end":259.495,"sentiment":"neutral","sentiment_score":-0.027667807415127754},{"text":"Yeah.","start":259.495,"end":259.735,"sentiment":"neutral","sentiment_score":0.025508258491754532},{"text":"So I'm sure.","start":259.735,"end":260.87,"sentiment":"neutral","sentiment_score":0.023164897536238033},{"text":"Yeah.","start":260.87,"end":261.37,"sentiment":"neutral","sentiment_score":0.01521330326795578}],"sentiment":"neutral","sentiment_score":0.00526102024473642,"num_words":19,"start":229.395,"end":261.37},{"sentences":[{"text":"Yeah.","start":271.35,"end":271.75,"sentiment":"neutral","sentiment_score":0.08631417155265808},{"text":"100%.","start":271.75,"end":272.31,"sentiment":"neutral","sentiment_score":0.10452419519424438},{"text":"Well, that's actually fine that you say that because we have a solution called AI.","start":272.31,"end":276.485,"sentiment":"neutral","sentiment_score":0.22863973379135133},{"text":"So it was actually created by an ex Google engineer.","start":276.945,"end":279.345,"sentiment":"neutral","sentiment_score":0.09801583513617515},{"text":"He exited out of Silicon Valley, came to Australia, and obviously started that all up.","start":279.345,"end":283.505,"sentiment":"neutral","sentiment_score":0.07148767958084742}],"sentiment":"neutral","sentiment_score":0.13506923615932465,"num_words":42,"start":271.35,"end":283.505},{"sentences":[{"text":"And one of their main things is about that data containment.","start":283.505,"end":286.245,"sentiment":"neutral","sentiment_score":0.023393402553417465},{"text":"So it's it's a big sort of proponent of the product.","start":286.305,"end":288.945,"sentiment":"neutral","sentiment_score":0.050788683986121956},{"text":"We're dealing with government, you know, entities.","start":288.945,"end":292.41998,"sentiment":"neutral","sentiment_score":0.015052707599742072},{"text":"But that's really a big sort of thing.","start":292.41998,"end":294.36,"sentiment":"neutral","sentiment_score":0.055908387526869774},{"text":"It's really interesting to have a look at, and I think it's something that you could possibly be interested in.","start":294.82,"end":300.76,"sentiment":"neutral","sentiment_score":0.27654587626457217}],"sentiment":"neutral","sentiment_score":0.12104485141472858,"num_words":57,"start":283.505,"end":300.76},{"sentences":[{"text":"Would you like to sort of jump on and and have a...","start":300.9,"end":303.38,"sentiment":"neutral","sentiment_score":0.1726320032030344},{"text":"Yeah.","start":303.38,"end":303.69998,"sentiment":"neutral","sentiment_score":0.08449778705835342},{"text":"Would you like to jump on and have a demo?","start":303.69998,"end":305.3,"sentiment":"neutral","sentiment_score":0.11035203635692596},{"text":"Obviously, there's no no pressure to to sign up to anything at all.","start":305.3,"end":309.355,"sentiment":"neutral","sentiment_score":0.06622226292697284},{"text":"It's generally just to look at it for what it does.","start":309.355,"end":312.015,"sentiment":"neutral","sentiment_score":0.06491643935441971}],"sentiment":"neutral","sentiment_score":0.10286324340453808,"num_words":47,"start":300.9,"end":312.015},{"sentences":[{"text":"No.","start":319.435,"end":319.515,"sentiment":"neutral","sentiment_score":0.06665338575839996},{"text":"That's perfect.","start":319.515,"end":320.97,"sentiment":"neutral","sentiment_score":0.213156096637249},{"text":"I guess...","start":321.43,"end":321.99,"sentiment":"neutral","sentiment_score":0.08527645468711853},{"text":"Let me check my calendar.","start":321.99,"end":323.45,"sentiment":"neutral","sentiment_score":0.10639390349388123},{"text":"We can book it in.","start":323.51,"end":325.13,"sentiment":"neutral","sentiment_score":0.1525862067937851}],"sentiment":"neutral","sentiment_score":0.1305612693230311,"num_words":15,"start":319.435,"end":325.13},{"sentences":[{"text":"End of next week, we are looking at twenty eighth.","start":325.66998,"end":330.25,"sentiment":"neutral","sentiment_score":0.08036144152283668},{"text":"Okay.","start":331.43,"end":331.93,"sentiment":"neutral","sentiment_score":0.09241792559623718},{"text":"How are you looking for Thursday next week?","start":332.23,"end":334.595,"sentiment":"neutral","sentiment_score":0.07993746548891068},{"text":"Up to you.","start":348.41498,"end":348.815,"sentiment":"neutral","sentiment_score":0.05913369730114937},{"text":"Do you prefer mornings or afternoon?","start":348.815,"end":350.36002,"sentiment":"neutral","sentiment_score":0.040781852478782334}],"sentiment":"neutral","sentiment_score":0.06991515255400113,"num_words":28,"start":325.66998,"end":350.36002},{"sentences":[{"text":"Yeah.","start":354.90002,"end":355.22,"sentiment":"neutral","sentiment_score":0.044096946716308594},{"text":"Of course.","start":355.22,"end":355.88,"sentiment":"neutral","sentiment_score":0.06469739973545074},{"text":"Yep.","start":357.14,"end":357.54,"sentiment":"neutral","sentiment_score":0.13073614239692688},{"text":"Perfect.","start":357.54,"end":357.94,"sentiment":"neutral","sentiment_score":0.25489604473114014},{"text":"10AM, New South Wales.","start":357.94,"end":359.48,"sentiment":"neutral","sentiment_score":0.1269860416650772}],"sentiment":"neutral","sentiment_score":0.11856312221950954,"num_words":9,"start":354.90002,"end":359.48},{"sentences":[{"text":"Okay.","start":359.54,"end":359.86002,"sentiment":"neutral","sentiment_score":0.32415634393692017},{"text":"Awesome.","start":359.86002,"end":360.22003,"sentiment":"positive","sentiment_score":0.5225920677185059},{"text":"I'll send you through an invite.","start":360.22003,"end":361.96002,"sentiment":"positive","sentiment_score":0.36526917417844135},{"text":"I'll also get one of the technical partners on the call as well just so you have a bit more to talk about.","start":362.18002,"end":366.685,"sentiment":"neutral","sentiment_score":0.2411483241164166},{"text":"Perfect.","start":368.425,"end":368.925,"sentiment":"positive","sentiment_score":0.5095979571342468}],"sentiment":"neutral","sentiment_score":0.28419915214180946,"num_words":32,"start":359.54,"end":368.925},{"sentences":[{"text":"Alright.","start":369.145,"end":369.54498,"sentiment":"neutral","sentiment_score":0.1105499267578125},{"text":"So I'll I'll let you get back to it.","start":369.54498,"end":370.745,"sentiment":"neutral","sentiment_score":0.2659064829349518},{"text":"I know you're quite busy, but you enjoy the rest of your day.","start":370.745,"end":373.065,"sentiment":"positive","sentiment_score":0.399235588999895},{"text":"Okay?","start":373.065,"end":373.565,"sentiment":"neutral","sentiment_score":0.3309348225593567},{"text":"Thanks, mate.","start":375.065,"end":375.865,"sentiment":"positive","sentiment_score":0.7877468466758728}],"sentiment":"positive","sentiment_score":0.3692384402339275,"num_words":26,"start":369.145,"end":375.865},{"sentences":[{"text":"Bye.","start":375.865,"end":376.365,"sentiment":"positive","sentiment_score":0.5457059144973755}],"sentiment":"positive","sentiment_score":0.5457059144973755,"num_words":1,"start":375.865,"end":376.365}]}}]},{"alternatives":[{"transcript":"Thank you for calling Kumeyaayla Health Aboriginal Corporation. If this is an emergency, please hang up and call 000. We are currently busy on other calls, and we'll be with you shortly. We appreciate your patience. Good afternoon. Kumeyaala Health. Yes. So we do. His name is Dewalt. Where are you from? Yeah. Okay. I will transfer you to our IT. Okay. One moment, Henry. Hello. Speaking today. Yeah. Good. And you? Yep. Oh, yep. So we probably a bit different than most of the other agents, Aboriginal health services. All our IT is done in house. So we actually don't have a third party provider or a managed service provider. We pretty much deal that... Yeah. We pretty much deal directly with AWS for our cloud hosting and, yeah, deal directly with Dell for our computer support. So... Yeah. Yeah. Yeah. Yeah. Yeah. Yep. Yep. Yep. Yeah. Look. If... Yeah. If you wanna send through some details to me, I'm always open to see what what kind of services there is out there and what's available. So I can give you my email address if that'll work. So I'll just spell it phonetically. So it's delta echo whiskey alpha Lima delta bravo then @andthenCharliehotelalphaCharlie.org.au. Yep. Yeah. So it's just a b b after the world. So after last just a b, bravo. Sure. Yes. So look. We we kind of... Because we work through AWS as well, we... And we're not for profit. We have a bit of funding on that side. So we've been kind of playing around with BigRock to do a bit of our AI things through AWS itself. But, I mean, if you guys have solutions, obviously, from from a organizational governance governance point of view is we we need to have AI that has data centers located in Australia. That's that's that's that's one of our kind of, like, things that we have to have. So, yeah, we're open to looking at anything just as long as it's, you see, restricted to within the AE region. Yep. Okay. Yeah. Yeah. Yeah. Perfect. Yeah. If you wanna shoot some for... Yeah. Yeah, man. Yeah. Yep. That's fine. Is that all possible if we can do later towards the end of next week? I'm just pretty booked out this week already, but... Yep. Let me just open the mark on this, and that'll be the first. Yeah. That's looking pretty good. What time? Let's make a morning run about 10:00 at Fossil. Victoria... New South Wales Farm. Yep. Yep. Perfect. Yep. Yeah. Yep. Perfect. Awesome. You too. Thanks, Henry. That's right. See you. 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you for calling Kumeyaayla Health Aboriginal Corporation. If this is an emergency, please hang up and call 000. We are currently busy on other calls, and we'll be with you shortly. We appreciate your patience. Good afternoon.\n\nKumeyaala Health. Yes. So we do. His name is Dewalt. Where are you from?\n\nYeah. Okay. I will transfer you to our IT. Okay. One moment, Henry.\n\nHello. Speaking today. Yeah. Good. And you?\n\nYep. Oh, yep. So we probably a bit different than most of the other agents, Aboriginal health services. All our IT is done in house. So we actually don't have a third party provider or a managed service provider.\n\nWe pretty much deal that... Yeah. We pretty much deal directly with AWS for our cloud hosting and, yeah, deal directly with Dell for our computer support. So... Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yep.\n\nYep. Yep. Yeah. Look. If...\n\nYeah. If you wanna send through some details to me, I'm always open to see what what kind of services there is out there and what's available. So I can give you my email address if that'll work. So I'll just spell it phonetically. So it's delta echo whiskey alpha Lima delta bravo then @andthenCharliehotelalphaCharlie.org.au.\n\nYep. Yeah. So it's just a b b after the world. So after last just a b, bravo. Sure.\n\nYes. So look. We we kind of... Because we work through AWS as well, we... And we're not for profit.\n\nWe have a bit of funding on that side. So we've been kind of playing around with BigRock to do a bit of our AI things through AWS itself. But, I mean, if you guys have solutions, obviously, from from a organizational governance governance point of view is we we need to have AI that has data centers located in Australia. That's that's that's that's one of our kind of, like, things that we have to have. So, yeah, we're open to looking at anything just as long as it's, you see, restricted to within the AE region.\n\nYep. Okay. Yeah. Yeah. Yeah.\n\nPerfect. Yeah. If you wanna shoot some for... Yeah. Yeah, man.\n\nYeah. Yep. That's fine. Is that all possible if we can do later towards the end of next week? I'm just pretty booked out this week already, but...\n\nYep. Let me just open the mark on this, and that'll be the first. Yeah. That's looking pretty good. What time?\n\nLet's make a morning run about 10:00 at Fossil. Victoria... New South Wales Farm. Yep. Yep.\n\nPerfect. Yep. Yeah. Yep. Perfect.\n\nAwesome. You too. Thanks, Henry. That's right. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kumeyaayla Health Aboriginal Corporation.","start":0.88,"end":3.6999998,"sentiment":"positive","sentiment_score":0.5202531404793262},{"text":"If this is an emergency, please hang up and call 000.","start":4.16,"end":7.46,"sentiment":"neutral","sentiment_score":-0.17279588024724613},{"text":"We are currently busy on other calls, and we'll be with you shortly.","start":7.6,"end":10.66,"sentiment":"neutral","sentiment_score":-0.25739070257315266},{"text":"We appreciate your patience.","start":10.719999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.11798922717571259},{"text":"Good afternoon.","start":16.375,"end":17.095001,"sentiment":"neutral","sentiment_score":0.20972204208374023}],"sentiment":"neutral","sentiment_score":-0.005089676301730306,"num_words":38,"start":0.88,"end":17.095001},{"sentences":[{"text":"Kumeyaala 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provider.","start":144.68001,"end":149.82,"sentiment":"neutral","sentiment_score":-0.057975443612251966}],"sentiment":"neutral","sentiment_score":-0.06671401266104136,"num_words":39,"start":120.22,"end":149.82},{"sentences":[{"text":"We pretty much deal that...","start":150.575,"end":151.69499,"sentiment":"neutral","sentiment_score":0.1336514413356781},{"text":"Yeah.","start":151.69499,"end":152.015,"sentiment":"neutral","sentiment_score":0.06741023063659668},{"text":"We pretty much deal directly with AWS for our cloud hosting and, yeah, deal directly with Dell for our computer support.","start":152.015,"end":160.255,"sentiment":"neutral","sentiment_score":0.08928745647981054},{"text":"So...","start":160.255,"end":160.735,"sentiment":"neutral","sentiment_score":0.02434193342924118},{"text":"Yeah.","start":160.735,"end":161.235,"sentiment":"neutral","sentiment_score":0.07590007781982422}],"sentiment":"neutral","sentiment_score":0.09348089774620943,"num_words":29,"start":150.575,"end":161.235},{"sentences":[{"text":"Yeah.","start":163.935,"end":164.175,"sentiment":"neutral","sentiment_score":0.0033328626304864883},{"text":"Yeah.","start":164.175,"end":164.675,"sentiment":"neutral","sentiment_score":-0.011969364248216152},{"text":"Yeah.","start":165.76001,"end":166.26001,"sentiment":"neutral","sentiment_score":0.025709081441164017},{"text":"Yeah.","start":169.84001,"end":170.16,"sentiment":"neutral","sentiment_score":0.060984715819358826},{"text":"Yep.","start":170.16,"end":170.66,"sentiment":"neutral","sentiment_score":0.05880040675401688}],"sentiment":"neutral","sentiment_score":0.02737154047936201,"num_words":5,"start":163.935,"end":170.66},{"sentences":[{"text":"Yep.","start":172.72,"end":173.22,"sentiment":"neutral","sentiment_score":0.04846750944852829},{"text":"Yep.","start":179.28,"end":179.44,"sentiment":"neutral","sentiment_score":0.026743128895759583},{"text":"Yeah.","start":179.44,"end":179.76001,"sentiment":"neutral","sentiment_score":0.016613801941275597},{"text":"Look.","start":179.76001,"end":180.0,"sentiment":"neutral","sentiment_score":0.0061022453010082245},{"text":"If...","start":180.0,"end":180.5,"sentiment":"neutral","sentiment_score":0.0007888562977313995}],"sentiment":"neutral","sentiment_score":0.019743108376860618,"num_words":5,"start":172.72,"end":180.5},{"sentences":[{"text":"Yeah.","start":180.755,"end":180.91501,"sentiment":"neutral","sentiment_score":0.028177620843052864},{"text":"If you wanna send through some details to me, I'm always open to see what what kind of services there is out there and what's available.","start":180.91501,"end":186.455,"sentiment":"neutral","sentiment_score":0.09196082789164323},{"text":"So I can give you my email address if that'll work.","start":186.515,"end":189.015,"sentiment":"neutral","sentiment_score":0.07013013044541533},{"text":"So I'll just spell it phonetically.","start":191.955,"end":193.41501,"sentiment":"neutral","sentiment_score":0.016155351263781387},{"text":"So it's delta echo whiskey alpha Lima delta bravo then @andthenCharliehotelalphaCharlie.org.au.","start":193.475,"end":209.08499,"sentiment":"neutral","sentiment_score":0.02029019467193972}],"sentiment":"neutral","sentiment_score":0.0638311787254431,"num_words":55,"start":180.755,"end":209.08499},{"sentences":[{"text":"Yep.","start":212.025,"end":212.525,"sentiment":"neutral","sentiment_score":0.22840851545333865},{"text":"Yeah.","start":216.345,"end":216.58499,"sentiment":"neutral","sentiment_score":0.13151437044143677},{"text":"So it's just a b b after the world.","start":216.58499,"end":218.50499,"sentiment":"neutral","sentiment_score":0.06752539012167189},{"text":"So after last just a b, bravo.","start":218.50499,"end":226.15999,"sentiment":"neutral","sentiment_score":0.11064615406628166},{"text":"Sure.","start":227.59999,"end":228.09999,"sentiment":"neutral","sentiment_score":0.031228091567754745}],"sentiment":"neutral","sentiment_score":0.09333697721166045,"num_words":19,"start":212.025,"end":228.09999},{"sentences":[{"text":"Yes.","start":233.36,"end":233.59999,"sentiment":"neutral","sentiment_score":0.011527778580784798},{"text":"So look.","start":233.59999,"end":234.625,"sentiment":"neutral","sentiment_score":-0.0015949427615851164},{"text":"We we kind of...","start":234.625,"end":235.265,"sentiment":"neutral","sentiment_score":-0.011217954102903605},{"text":"Because we work through AWS as well, we...","start":235.265,"end":238.865,"sentiment":"neutral","sentiment_score":-0.012283909250982106},{"text":"And we're not for profit.","start":238.865,"end":239.985,"sentiment":"neutral","sentiment_score":-0.09442342519760132}],"sentiment":"neutral","sentiment_score":-0.030346116167493165,"num_words":20,"start":233.36,"end":239.985},{"sentences":[{"text":"We have a bit of funding on that side.","start":239.985,"end":241.82501,"sentiment":"neutral","sentiment_score":-0.06467197380132145},{"text":"So we've been kind of playing around with BigRock to do a bit of our AI things through AWS itself.","start":241.82501,"end":247.505,"sentiment":"neutral","sentiment_score":-0.0030242975801229475},{"text":"But, I mean, if you guys have solutions, obviously, from from a organizational governance governance point of view is we we need to have AI that has data centers located in Australia.","start":247.505,"end":258.6,"sentiment":"neutral","sentiment_score":-0.03091847151517868},{"text":"That's that's that's that's one of our kind of, like, things that we have to have.","start":259.7,"end":264.025,"sentiment":"neutral","sentiment_score":-0.0005971163627691567},{"text":"So, yeah, we're open to looking at anything just as long as it's, you see, restricted to within the AE region.","start":264.645,"end":270.905,"sentiment":"neutral","sentiment_score":0.02147236058399791}],"sentiment":"neutral","sentiment_score":-0.012148562182045105,"num_words":98,"start":239.985,"end":270.905},{"sentences":[{"text":"Yep.","start":276.97998,"end":277.47998,"sentiment":"neutral","sentiment_score":0.12140975892543791},{"text":"Okay.","start":286.9,"end":287.265,"sentiment":"neutral","sentiment_score":0.029226034879684448},{"text":"Yeah.","start":292.14502,"end":292.385,"sentiment":"neutral","sentiment_score":0.006570998579263687},{"text":"Yeah.","start":292.385,"end":292.885,"sentiment":"neutral","sentiment_score":0.03459601104259491},{"text":"Yeah.","start":300.785,"end":300.945,"sentiment":"neutral","sentiment_score":0.21935027837753296}],"sentiment":"neutral","sentiment_score":0.08223061636090279,"num_words":5,"start":276.97998,"end":300.945},{"sentences":[{"text":"Perfect.","start":300.945,"end":301.265,"sentiment":"positive","sentiment_score":0.5511701703071594},{"text":"Yeah.","start":301.265,"end":301.42502,"sentiment":"neutral","sentiment_score":0.2857069969177246},{"text":"If you wanna shoot some for...","start":301.42502,"end":308.58,"sentiment":"neutral","sentiment_score":0.07935971580445766},{"text":"Yeah.","start":308.58,"end":309.08,"sentiment":"neutral","sentiment_score":0.07347086071968079},{"text":"Yeah, man.","start":309.13998,"end":311.4,"sentiment":"neutral","sentiment_score":0.06875129044055939}],"sentiment":"neutral","sentiment_score":0.1385462639684027,"num_words":11,"start":300.945,"end":311.4},{"sentences":[{"text":"Yeah.","start":311.46,"end":311.69998,"sentiment":"neutral","sentiment_score":0.12165682017803192},{"text":"Yep.","start":311.69998,"end":311.94,"sentiment":"neutral","sentiment_score":0.16794979572296145},{"text":"That's fine.","start":311.94,"end":312.68,"sentiment":"neutral","sentiment_score":0.2586757689714432},{"text":"Is that all possible if we can do later towards the end of next week?","start":312.74,"end":316.215,"sentiment":"neutral","sentiment_score":0.09442541003227234},{"text":"I'm just pretty booked out this week already, but...","start":316.355,"end":318.855,"sentiment":"neutral","sentiment_score":0.04788645232717196}],"sentiment":"neutral","sentiment_score":0.09479704911687545,"num_words":28,"start":311.46,"end":318.855},{"sentences":[{"text":"Yep.","start":319.075,"end":319.575,"sentiment":"neutral","sentiment_score":0.05176147446036339},{"text":"Let me just open the mark on this, and that'll be the first.","start":337.16998,"end":342.455,"sentiment":"neutral","sentiment_score":0.11000495518629368},{"text":"Yeah.","start":344.275,"end":344.435,"sentiment":"neutral","sentiment_score":0.304878830909729},{"text":"That's looking pretty good.","start":344.435,"end":346.195,"sentiment":"positive","sentiment_score":0.48503513634204865},{"text":"What time?","start":346.195,"end":347.01498,"sentiment":"neutral","sentiment_score":0.07637127488851547}],"sentiment":"neutral","sentiment_score":0.1847422770446255,"num_words":21,"start":319.075,"end":347.01498},{"sentences":[{"text":"Let's make a morning run about 10:00 at Fossil.","start":350.995,"end":354.135,"sentiment":"neutral","sentiment_score":0.07883839805920918},{"text":"Victoria...","start":354.93,"end":355.43,"sentiment":"neutral","sentiment_score":0.02907748147845268},{"text":"New South Wales Farm.","start":355.49,"end":356.44998,"sentiment":"neutral","sentiment_score":0.04867765959352255},{"text":"Yep.","start":356.44998,"end":356.94998,"sentiment":"neutral","sentiment_score":0.0959593653678894},{"text":"Yep.","start":362.44998,"end":362.77,"sentiment":"neutral","sentiment_score":0.22164320945739743}],"sentiment":"neutral","sentiment_score":0.07818351732566953,"num_words":16,"start":350.995,"end":362.77},{"sentences":[{"text":"Perfect.","start":362.77,"end":363.27,"sentiment":"positive","sentiment_score":0.40457281470298767},{"text":"Yep.","start":366.61,"end":366.84998,"sentiment":"neutral","sentiment_score":0.11227046698331831},{"text":"Yeah.","start":366.84998,"end":367.00998,"sentiment":"neutral","sentiment_score":0.14574876427650452},{"text":"Yep.","start":367.00998,"end":367.33,"sentiment":"neutral","sentiment_score":0.19046775996685028},{"text":"Perfect.","start":367.33,"end":367.83,"sentiment":"positive","sentiment_score":0.5081791877746582}],"sentiment":"neutral","sentiment_score":0.2722477987408638,"num_words":5,"start":362.77,"end":367.83},{"sentences":[{"text":"Awesome.","start":373.205,"end":373.685,"sentiment":"positive","sentiment_score":0.8119896054267883},{"text":"You too.","start":373.685,"end":374.005,"sentiment":"positive","sentiment_score":0.6709531545639038},{"text":"Thanks, Henry.","start":374.005,"end":374.825,"sentiment":"positive","sentiment_score":0.7908484935760498},{"text":"That's right.","start":375.925,"end":376.485,"sentiment":"positive","sentiment_score":0.5042278915643692},{"text":"See you.","start":376.485,"end":376.805,"sentiment":"positive","sentiment_score":0.5396750569343567}],"sentiment":"positive","sentiment_score":0.6470443109671274,"num_words":9,"start":373.205,"end":376.805},{"sentences":[{"text":"Bye.","start":376.805,"end":377.305,"sentiment":"neutral","sentiment_score":-0.11593768000602722}],"sentiment":"neutral","sentiment_score":-0.11593768000602722,"num_words":1,"start":376.805,"end":377.305}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Kumeyaayla Health Aboriginal Corporation. If this is an emergency, please hang up and call 000. We are currently busy on other calls, and we'll be with you shortly. We appreciate your patience. Good afternoon.\n\nKumeyaala Health.\n\nChannel 0: Hi. Good afternoon. This is Henry Olivetti. I'm calling from TechPointOne. I was just looking to see if I could speak with anyone that manages your IT\n\nChannel 1: Yes. So we do. His name is Dewalt.\n\nChannel 0: systems. Default.\n\nChannel 1: Where are you from?\n\nChannel 0: I'm from TechnoWand. I just wanted to follow-up. We... Yeah. TechnoWand, we we deal with IT services for companies like yours.\n\nAnd, basically, we've just found that 62% of small businesses, health care practices, they're actually overpaying for what they're using in IT. So I just wanted to check-in and see if if you guys were aware or, you know, if you guys had last checked your IT environment to see if there's anything that you're paying for that you really shouldn't be.\n\nChannel 1: Yeah. Okay. I will transfer you to our IT.\n\nChannel 0: Perfect. Thank you\n\nChannel 1: Okay.\n\nChannel 0: so much.\n\nChannel 1: One moment, Henry.\n\nChannel 0: Cheers.\n\nChannel 1: Hello. Speaking today.\n\nChannel 0: Hey. Good day, DeWalt. It's Henry here calling you from Tech Mile One, mate. How are you?\n\nChannel 1: Yeah. Good. And you?\n\nChannel 0: Yeah. Not too bad, Dewalt. Dewalt, mate, look, just to keep things simple, the reason for the call today is we're an IT services provider. We're basically reaching out to organizations just like yours because you may have seen the new McKinsey report explaining that 62% of the businesses and health care practices like yours are actually overpaying for their IT services.\n\nChannel 1: Yep.\n\nChannel 0: And that just comes down to, you know, the old saying of loyalty tax and, you know, not having enough reviews in that twelve month period. So I just wanted to reach out and touch base and see, you know, when was the last time you guys obviously had a review, and are you guys aware of what you're obviously paying for at the moment?\n\nChannel 1: Oh, yep. So we probably a bit different than most of the other agents, Aboriginal health services. All our IT is done in house.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: okay.\n\nChannel 1: we actually don't have a third party provider or a managed service provider.\n\nChannel 0: Yeah.\n\nChannel 1: We\n\nChannel 0: Nice.\n\nChannel 1: pretty much deal that... Yeah. We pretty much deal directly with AWS for our cloud hosting and, yeah, deal directly with\n\nChannel 0: Yep.\n\nChannel 1: Dell for our computer support. So...\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, awesome. That makes it a lot easier then. Obviously,\n\nChannel 1: Yeah.\n\nChannel 0: you don't\n\nChannel 1: Yeah.\n\nChannel 0: have that layer of...\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Oh, awesome. Well, look. We do offer support in other ways as well.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: we do things like penetration testing, obviously,\n\nChannel 1: Yep.\n\nChannel 0: the m three sixty five gap assessment. Is that anything that you guys could possibly be looking at at the moment,\n\nChannel 1: Yep.\n\nChannel 0: or\n\nChannel 1: Yeah.\n\nChannel 0: is that\n\nChannel 1: Look.\n\nChannel 0: more\n\nChannel 1: If...\n\nChannel 0: something\n\nChannel 1: Yeah. If you wanna send through some details to me, I'm always open to see what what kind of services there is out there and what's available. So I can give you\n\nChannel 0: Yeah.\n\nChannel 1: my email address if that'll work.\n\nChannel 0: Yeah, please. That would be great. What was that one?\n\nChannel 1: So I'll just spell it phonetically. So it's delta echo whiskey alpha Lima delta bravo\n\nChannel 0: Yep.\n\nChannel 1: then @andthenCharliehotelalphaCharlie.org.au.\n\nChannel 0: Dot org dot a u. Perfect.\n\nChannel 1: Yep.\n\nChannel 0: So dewall@check.org.au. Perfect.\n\nChannel 1: Yeah. So it's just a b b after the world. So after last just\n\nChannel 0: That'd be the... I'll\n\nChannel 1: a\n\nChannel 0: pop that in. Awesome. Thank\n\nChannel 1: b,\n\nChannel 0: you. And, yeah, DeWalt, sorry. Just\n\nChannel 1: bravo.\n\nChannel 0: another question before I let you go. We\n\nChannel 1: Sure.\n\nChannel 0: also deal a lot with AI. Have you guys been looking into any AI systems at the moment?\n\nChannel 1: Yes. So look. We we kind of... Because we work through AWS as well, we... And we're not for profit.\n\nWe have a bit of funding on that side. So we've been kind of playing around with BigRock to do a bit of our AI things through AWS itself. But, I mean, if you guys have solutions, obviously, from from a organizational governance governance point of view is we we need to have AI that has data centers located in Australia.\n\nChannel 0: In Australia. Yeah.\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: that's\n\nChannel 0: I'm\n\nChannel 1: that's\n\nChannel 0: sure.\n\nChannel 1: that's\n\nChannel 0: Yeah.\n\nChannel 1: one of our kind of, like, things that we have to have. So, yeah, we're open to looking at anything just as long as it's, you see, restricted to within the AE region.\n\nChannel 0: Yeah. 100%. Well, that's actually fine that you say that because we have a solution called AI. So\n\nChannel 1: Yep.\n\nChannel 0: it was actually created by an ex Google engineer. He exited out of Silicon Valley, came to Australia, and obviously started that all up. And one of their main things is about that data containment. So it's it's a\n\nChannel 1: Okay.\n\nChannel 0: big sort of proponent of the product. We're dealing with government, you know,\n\nChannel 1: Yeah.\n\nChannel 0: entities.\n\nChannel 1: Yeah.\n\nChannel 0: But that's really a big sort of thing. It's really interesting to have a look at, and I think it's something that you could possibly be interested in.\n\nChannel 1: Yeah.\n\nChannel 0: Would\n\nChannel 1: Perfect.\n\nChannel 0: you like\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: If you\n\nChannel 0: sort\n\nChannel 1: wanna\n\nChannel 0: of\n\nChannel 1: shoot\n\nChannel 0: jump on and and have a... Yeah. Would you like to jump on and have a demo? Obviously, there's no no pressure to to sign\n\nChannel 1: some\n\nChannel 0: up\n\nChannel 1: for...\n\nChannel 0: to anything\n\nChannel 1: Yeah.\n\nChannel 0: at all.\n\nChannel 1: Yeah,\n\nChannel 0: It's generally just to look at it\n\nChannel 1: man.\n\nChannel 0: for what it\n\nChannel 1: Yeah.\n\nChannel 0: does.\n\nChannel 1: Yep. That's fine. Is that all possible if we can do later towards the end of next week? I'm just pretty booked out this week already, but... Yep.\n\nChannel 0: No. That's perfect. I guess... Let me check my calendar. We can book it in.\n\nEnd of next week, we are looking at twenty eighth. Okay. How are you looking for Thursday next week?\n\nChannel 1: Let me just open the mark on this, and that'll be the first. Yeah. That's looking pretty good. What time?\n\nChannel 0: Up to you. Do you prefer mornings or afternoon?\n\nChannel 1: Let's make a morning run about 10:00 at Fossil.\n\nChannel 0: Yeah.\n\nChannel 1: Victoria...\n\nChannel 0: Of course.\n\nChannel 1: New South Wales Farm. Yep.\n\nChannel 0: Yep. Perfect. 10AM, New South Wales. Okay. Awesome.\n\nI'll send you through an invite. I'll also\n\nChannel 1: Yep.\n\nChannel 0: get one\n\nChannel 1: Perfect.\n\nChannel 0: of the technical partners on the call as well just so you have a bit more to talk about.\n\nChannel 1: Yep. Yeah. Yep. Perfect.\n\nChannel 0: Perfect. Alright. So I'll I'll let you get back to it. I know you're quite busy, but you enjoy the rest of your day. Okay?\n\nChannel 1: Awesome. You too. Thanks, Henry.\n\nChannel 0: Thanks, mate. Bye.\n\nChannel 1: That's right. See you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kumeyaayla Health Aboriginal Corporation.","start":0.88,"end":3.6999998,"sentiment":"positive","sentiment_score":0.5202531404793262},{"text":"If this is an emergency, please hang up and call 000.","start":4.16,"end":7.46,"sentiment":"neutral","sentiment_score":-0.17279588024724613},{"text":"We are currently busy on other calls, and we'll be with you shortly.","start":7.6,"end":10.66,"sentiment":"neutral","sentiment_score":-0.25739070257315266},{"text":"We appreciate your patience.","start":10.719999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.11798922717571259},{"text":"Good afternoon.","start":16.375,"end":17.095001,"sentiment":"neutral","sentiment_score":0.20972204208374023}],"sentiment":"neutral","sentiment_score":-0.005089676301730306,"channel":1,"num_words":38,"start":0.88,"end":17.095001},{"sentences":[{"text":"Kumeyaala Health.","start":17.095001,"end":18.315,"sentiment":"neutral","sentiment_score":0.09653059020638466}],"sentiment":"neutral","sentiment_score":0.09653059020638466,"channel":1,"num_words":2,"start":17.095001,"end":18.315},{"sentences":[{"text":"Hi.","start":18.985,"end":19.225,"sentiment":"neutral","sentiment_score":0.07159921526908875},{"text":"Good afternoon.","start":19.225,"end":20.045,"sentiment":"neutral","sentiment_score":0.1264243945479393},{"text":"This is Henry Olivetti.","start":20.105,"end":21.725,"sentiment":"neutral","sentiment_score":0.062440949492156506},{"text":"I'm calling from TechPointOne.","start":21.945,"end":23.244999,"sentiment":"neutral","sentiment_score":0.06299877725541592},{"text":"I was just looking to see if I could speak with anyone that manages your 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the call as well just so you have a bit more to talk about.","start":362.90002,"end":366.685,"sentiment":"neutral","sentiment_score":0.237503624276111}],"sentiment":"neutral","sentiment_score":0.237503624276111,"channel":0,"num_words":19,"start":362.90002,"end":366.685},{"sentences":[{"text":"Yep.","start":366.61,"end":366.84998,"sentiment":"neutral","sentiment_score":0.11227046698331831},{"text":"Yeah.","start":366.84998,"end":367.00998,"sentiment":"neutral","sentiment_score":0.14574876427650452},{"text":"Yep.","start":367.00998,"end":367.33,"sentiment":"neutral","sentiment_score":0.19046775996685028},{"text":"Perfect.","start":367.33,"end":367.83,"sentiment":"positive","sentiment_score":0.5081791877746582}],"sentiment":"neutral","sentiment_score":0.23916654475033283,"channel":1,"num_words":4,"start":366.61,"end":367.83},{"sentences":[{"text":"Perfect.","start":368.425,"end":368.925,"sentiment":"positive","sentiment_score":0.5095979571342468},{"text":"Alright.","start":369.145,"end":369.54498,"sentiment":"neutral","sentiment_score":0.1105499267578125},{"text":"So I'll I'll let you get back to it.","start":369.54498,"end":370.745,"sentiment":"neutral","sentiment_score":0.2659064829349518},{"text":"I know you're quite busy, but you enjoy the rest of your day.","start":370.745,"end":373.065,"sentiment":"positive","sentiment_score":0.399235588999895},{"text":"Okay?","start":373.065,"end":373.565,"sentiment":"neutral","sentiment_score":0.3309348225593567}],"sentiment":"positive","sentiment_score":0.34137214839458463,"channel":0,"num_words":25,"start":368.425,"end":373.565},{"sentences":[{"text":"Awesome.","start":373.205,"end":373.685,"sentiment":"positive","sentiment_score":0.8119896054267883},{"text":"You too.","start":373.685,"end":374.005,"sentiment":"positive","sentiment_score":0.6709531545639038},{"text":"Thanks, Henry.","start":374.005,"end":374.825,"sentiment":"positive","sentiment_score":0.7908484935760498}],"sentiment":"positive","sentiment_score":0.7471185803413392,"channel":1,"num_words":5,"start":373.205,"end":374.825},{"sentences":[{"text":"Thanks, mate.","start":375.065,"end":375.865,"sentiment":"positive","sentiment_score":0.7877468466758728},{"text":"Bye.","start":375.865,"end":376.365,"sentiment":"positive","sentiment_score":0.5457059144973755}],"sentiment":"positive","sentiment_score":0.707066535949707,"channel":0,"num_words":3,"start":375.065,"end":376.365},{"sentences":[{"text":"That's right.","start":375.925,"end":376.485,"sentiment":"positive","sentiment_score":0.5042278915643692},{"text":"See you.","start":376.485,"end":376.805,"sentiment":"positive","sentiment_score":0.5396750569343567},{"text":"Bye.","start":376.805,"end":377.305,"sentiment":"neutral","sentiment_score":-0.11593768000602722}],"sentiment":"positive","sentiment_score":0.3943736433982849,"channel":1,"num_words":5,"start":375.925,"end":377.305}]},"summary":{"result":"success","short":"The caller, Henry deliver from TechPointOne and is looking to see if Kumeyaayla Health is aware of overpaying for their IT services. Henry explains that their IT services are done in-house and they do not have a third party provider. He offers to provide more information and suggests a demo. Henry is available for a demo and they schedule a call for the following week."},"intents":{"segments":[{"text":"We're basically reaching out to organizations just like yours because you may have seen the new McKinsey report explaining that 62% of the businesses and health care practices like yours are actually overpaying for their IT services. Yep.","start_word":233,"end_word":270,"intents":[{"intent":"Reach out to organizations","confidence_score":0.6181475},{"intent":"Address overpayment","confidence_score":0.00005289108}]},{"text":"Would you like to jump on and have a demo?","start_word":866,"end_word":875,"intents":[{"intent":"Schedule a demo","confidence_score":0.009857162}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kumeyaayla Health Aboriginal Corporation.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5193833708763123},{"text":"If this is an emergency, please hang up and call 000. We are currently busy on other calls, and we'll be with you shortly. We appreciate your patience. Good afternoon. Kumeyaala Health. Hi. Good afternoon. This is Henry Olivetti. I'm calling from TechPointOne. I was just looking to see if I could speak with anyone that manages your IT Yes. So we do. His name is Dewalt. systems. Default. Where are you from? I'm from TechnoWand. I just wanted to follow-up. We... Yeah. TechnoWand, we we deal with IT services for companies like yours. And, basically, we've just found that 62% of small businesses, health care practices, they're actually overpaying for what they're using in IT. So I just wanted to check-in and see if if you guys were aware or, you know, if you guys had last checked your IT environment to see if there's anything that you're paying for that you really shouldn't be. Yeah. Okay. I will transfer you to our IT.","start_word":8,"end_word":172,"sentiment":"neutral","sentiment_score":-0.09499648213386536},{"text":"Perfect. Thank you Okay. so much.","start_word":173,"end_word":178,"sentiment":"positive","sentiment_score":0.4960545003414154},{"text":"One moment, Henry.","start_word":179,"end_word":181,"sentiment":"neutral","sentiment_score":0.24235840141773224},{"text":"Cheers.","start_word":182,"end_word":182,"sentiment":"positive","sentiment_score":0.3385586142539978},{"text":"Hello. Speaking today. Hey.","start_word":183,"end_word":186,"sentiment":"neutral","sentiment_score":0.1736719310283661},{"text":"Good day, DeWalt.","start_word":187,"end_word":189,"sentiment":"positive","sentiment_score":0.3653747737407684},{"text":"It's Henry here calling you from Tech Mile One, mate. How are you? Yeah. Good. And you? Yeah. Not too bad, Dewalt. Dewalt, mate, look, just to keep things simple, the reason for the call today is we're an IT services provider. We're basically reaching out to organizations just like yours because you may have seen the new McKinsey report explaining that 62% of the businesses and health care practices like yours are actually overpaying for their IT services. Yep. And that just comes down to, you know, the old saying of loyalty tax and, you know, not having enough reviews in that twelve month period. So I just wanted to reach out and touch base and see, you know, when was the last time you guys obviously had a review, and are you guys aware of what you're obviously paying for at the moment? Oh, yep. So we probably a bit different than most of the other agents, Aboriginal health services. All our IT is done in house. Oh, So okay. we actually don't have a third party provider or a managed service provider. Yeah. We Nice. pretty much deal that... Yeah. We pretty much deal directly with AWS for our cloud hosting and, yeah, deal directly with Yep. Dell for our computer support. So... Yeah. Yeah.","start_word":190,"end_word":407,"sentiment":"neutral","sentiment_score":-0.015308695922204114},{"text":"Oh, awesome. That makes it a lot easier then.","start_word":408,"end_word":416,"sentiment":"positive","sentiment_score":0.4186805486679077},{"text":"Obviously, Yeah. you don't Yeah. have that layer of... Yeah. Yeah. Oh, awesome. Well, look. We do offer support in other ways as well. Yeah. So Yep. we do things like penetration testing, obviously, Yep. the m three sixty five gap assessment. Is that anything that you guys could possibly be looking at at the moment, Yep. or Yeah. is that Look. more If... something Yeah. If you wanna send through some details to me, I'm always open to see what what kind of services there is out there and what's available. So I can give you Yeah. my email address if that'll work. Yeah, please.","start_word":417,"end_word":522,"sentiment":"neutral","sentiment_score":0.06836152821779251},{"text":"That would be great.","start_word":523,"end_word":526,"sentiment":"positive","sentiment_score":0.49857988953590393},{"text":"What was that one? So I'll just spell it phonetically. So it's delta echo whiskey alpha Lima delta bravo Yep. then @andthenCharliehotelalphaCharlie.org.au. Dot org dot a u.","start_word":527,"end_word":553,"sentiment":"neutral","sentiment_score":0.03531486610019648},{"text":"Perfect.","start_word":554,"end_word":554,"sentiment":"positive","sentiment_score":0.5308409929275513},{"text":"Yep. So dewall@check.org.au.","start_word":555,"end_word":557,"sentiment":"neutral","sentiment_score":0.1514441817998886},{"text":"Perfect.","start_word":558,"end_word":558,"sentiment":"positive","sentiment_score":0.3686270713806152},{"text":"Yeah. So it's just a b b after the world. So after last just That'd be the... I'll a pop that in.","start_word":559,"end_word":580,"sentiment":"neutral","sentiment_score":0.06029907986521721},{"text":"Awesome. Thank b, you.","start_word":581,"end_word":584,"sentiment":"positive","sentiment_score":0.6054195761680603},{"text":"And, yeah, DeWalt, sorry. Just bravo. another question before I let you go. We Sure. also deal a lot with AI. Have you guys been looking into any AI systems at the moment? Yes. So look. We we kind of... Because we work through AWS as well, we... And we're not for profit. We have a bit of funding on that side. So we've been kind of playing around with BigRock to do a bit of our AI things through AWS itself. But, I mean, if you guys have solutions, obviously, from from a organizational governance governance point of view is we we need to have AI that has data centers located in Australia. In Australia. Yeah. That's So that's I'm that's sure. that's Yeah. one of our kind of, like, things that we have to have. So, yeah, we're open to looking at anything just as long as it's, you see, restricted to within the AE region. Yeah. 100%. Well, that's actually fine that you say that because we have a solution called AI. So Yep. it was actually created by an ex Google engineer. He exited out of Silicon Valley, came to Australia, and obviously started that all up. And one of their main things is about that data containment. So it's it's a Okay. big sort of proponent of the product. We're dealing with government, you know, Yeah. entities. Yeah. But that's really a big sort of thing. It's really interesting to have a look at, and I think it's something that you could possibly be interested in. Yeah.","start_word":585,"end_word":846,"sentiment":"neutral","sentiment_score":0.046235294486502654},{"text":"Would Perfect.","start_word":847,"end_word":848,"sentiment":"positive","sentiment_score":0.5026035308837891},{"text":"you like Yeah. to If you sort wanna of shoot jump on and and have a... Yeah. Would you like to jump on and have a demo? Obviously, there's no no pressure to to sign some up for... to anything Yeah. at all. Yeah, It's generally just to look at it man. for what it Yeah. does. Yep. That's fine. Is that all possible if we can do later towards the end of next week? I'm just pretty booked out this week already, but... Yep. No. That's perfect. I guess... Let me check my calendar. We can book it in. End of next week, we are looking at twenty eighth. Okay. How are you looking for Thursday next week? Let me just open the mark on this, and that'll be the first. Yeah.","start_word":849,"end_word":981,"sentiment":"neutral","sentiment_score":0.1056760922074318},{"text":"That's looking pretty good.","start_word":982,"end_word":985,"sentiment":"positive","sentiment_score":0.4807710945606232},{"text":"What time? Up to you. Do you prefer mornings or afternoon? Let's make a morning run about 10:00 at Fossil. Yeah. Victoria... Of course. New South Wales Farm. Yep. Yep. Perfect. 10AM, New South Wales. Okay.","start_word":986,"end_word":1021,"sentiment":"neutral","sentiment_score":0.08998499810695648},{"text":"Awesome. I'll send you through an invite.","start_word":1022,"end_word":1028,"sentiment":"positive","sentiment_score":0.38804271817207336},{"text":"I'll also Yep.","start_word":1029,"end_word":1031,"sentiment":"neutral","sentiment_score":0.22603482007980347},{"text":"get one Perfect.","start_word":1032,"end_word":1034,"sentiment":"positive","sentiment_score":0.34660598635673523},{"text":"of the technical partners on the call as well just so you have a bit more to talk about. Yep. Yeah. Yep.","start_word":1035,"end_word":1056,"sentiment":"neutral","sentiment_score":0.2113226354122162},{"text":"Perfect. Perfect.","start_word":1057,"end_word":1058,"sentiment":"positive","sentiment_score":0.5088886022567749},{"text":"Alright. So I'll I'll let you get back to it.","start_word":1059,"end_word":1068,"sentiment":"neutral","sentiment_score":0.26184931248426435},{"text":"I know you're quite busy, but you enjoy the rest of your day.","start_word":1069,"end_word":1081,"sentiment":"positive","sentiment_score":0.3812855780124664},{"text":"Okay?","start_word":1082,"end_word":1082,"sentiment":"neutral","sentiment_score":0.3309348225593567},{"text":"Awesome. You too. Thanks, Henry. Thanks, mate. Bye. That's right. See you.","start_word":1083,"end_word":1094,"sentiment":"positive","sentiment_score":0.6577328443527222},{"text":"Bye.","start_word":1095,"end_word":1095,"sentiment":"neutral","sentiment_score":0.2831823229789734}],"average":{"sentiment":"neutral","sentiment_score":0.07041266097694616}}}}