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In that way, we can go ahead and check first. 220 3. Mhmm. Mhmm. Okay. Thank you so much. I believe this is a supa. But just to make sure, let me go ahead and confirm to our tech rep. Could you stay on the line for a minute or two, please? Thank you. Thank you so much for patiently waiting on the line. I'm so sorry for that hold, but I'm still waiting for the response for the confirmation which network is enabled to your address. Would you mind giving you a callback once it's confirmed? I'll give you a callback once we got a confirmation because we would like to make sure which network is enabled to your service address. I've already yes. Or have or have mhmm. Usually, if this is a super network and then you do have the router compatible router, once we receive your activation order, we can go ahead and process the activation and order to the partnered network. And then within thirty minutes, once you are available home to configure your router, you can get connected. And oh, yeah. Our technical team can go ahead and confirm that because, usually, the router or modem showing from the apartment, it's really need another router. It's a technical thing that they are checking, but usually those are the scenarios that we're getting to our customers who's requesting to activate their services. That's not only the necessary device that's needed, it's separate router. But if our customer mentioned that they do have the router or modem, our tech team will go ahead and validate it. Once it's up and running, we can go ahead and use it and configure it. But it really depends with the device from your apartment. But oh, no. I'll call you back also once it's confirmed. Yeah. And may I have your first name, please? Ray, thank you so much. Talk to you later, Ray, once I've got the response. Bye bye. 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Thank you so much for calling your Ultral accounts. This is Melissa. How may I help you today? Oh, yeah.\n\nThat's good to hear. First, would you mind giving me your address? In that way, we can go ahead and check first. 220 3. Mhmm.\n\nMhmm. Okay. Thank you so much. I believe this is a supa. But just to make sure, let me go ahead and confirm to our tech rep.\n\nCould you stay on the line for a minute or two, please? Thank you. Thank you so much for patiently waiting on the line. I'm so sorry for that hold, but I'm still waiting for the response for the confirmation which network is enabled to your address. Would you mind giving you a callback once it's confirmed?\n\nI'll give you a callback once we got a confirmation because we would like to make sure which network is enabled to your service address. I've already yes. Or have or have mhmm. 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to activate their services.","start":414.44,"end":424.73502,"sentiment":"neutral","sentiment_score":-0.01925680969053736},{"text":"That's not only the necessary device that's needed, it's separate router.","start":425.275,"end":430.56,"sentiment":"neutral","sentiment_score":-0.014301814858547666},{"text":"But if our customer mentioned that they do have the router or modem, our tech team will go ahead and validate it.","start":430.86,"end":437.6,"sentiment":"neutral","sentiment_score":0.08221718872135336}],"sentiment":"neutral","sentiment_score":-0.004484001498366165,"num_words":86,"start":394.625,"end":437.6},{"sentences":[{"text":"Once it's up and running, we can go ahead and use it and configure it.","start":437.82,"end":442.53998,"sentiment":"neutral","sentiment_score":0.172619399925073},{"text":"But it really depends with the device from your apartment.","start":442.53998,"end":448.445,"sentiment":"neutral","sentiment_score":-0.0066031720489263535},{"text":"But oh, 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Thank you so much for calling your Ultral accounts. This is Melissa. How may I help you today?\n\nChannel 1: Yeah. Hi. Just moving into a building and you guys are one of the providers for the embedded systems for Internet. Just asking how quickly is the connection, like, can we get it connected to the Internet?\n\nChannel 0: Oh, yeah. That's good to hear. First, would you mind giving me your address? In that way, we can go ahead and\n\nChannel 1: Yep.\n\nChannel 0: check first.\n\nChannel 1: Yep. The address is Unit 2203.\n\nChannel 0: 220\n\nChannel 1: That\n\nChannel 0: 3.\n\nChannel 1: Yep. Number 1 Mahogany, m\n\nChannel 0: Mhmm.\n\nChannel 1: A H 0 G A N Y. Mahogany Avenue in Macquarie Park.\n\nChannel 0: Mhmm. Okay. Thank you so much. I believe this is a supa. But just to make sure, let me go ahead and confirm to our tech rep.\n\nCould you stay on the line for a minute or two, please?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Thank you. Thank you so much for patiently\n\nChannel 1: Yes, sir.\n\nChannel 0: waiting on the line. I'm so sorry\n\nChannel 1: Go.\n\nChannel 0: for that hold, but I'm still waiting for the response for the confirmation which network is enabled to your address. Would you mind giving you a callback once it's confirmed?\n\nChannel 1: Do you give me a callback or I give you a callback?\n\nChannel 0: I'll give you a callback once we got a confirmation because we would like to make sure which network is enabled to your service address.\n\nChannel 1: Oh,\n\nChannel 0: I've already\n\nChannel 1: okay. Yeah.\n\nChannel 0: yes. Or\n\nChannel 1: Okay. No worries.\n\nChannel 0: have\n\nChannel 1: Yeah. You\n\nChannel 0: or\n\nChannel 1: usually,\n\nChannel 0: have\n\nChannel 1: how long does it take? Because we're moving in tomorrow. So how long does it take?\n\nChannel 0: mhmm. Usually, if this is a super network and then you do have the router compatible router, once we receive your activation order, we can go ahead and process the activation and order to the partnered network. And then within thirty minutes, once you are available home to configure your router, you can get connected.\n\nChannel 1: But\n\nChannel 0: And\n\nChannel 1: the the the the apartment has the router already.\n\nChannel 0: oh, yeah. Our technical team can go ahead and confirm that because, usually, the router or modem showing from the apartment, it's really need another router. It's a technical thing that they are checking, but usually those are the scenarios that we're getting to our customers who's requesting to activate their services. That's not only the necessary device that's needed, it's separate router. 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Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"positive","sentiment_score":0.446643203496933},{"text":"Thank you so much for calling your Ultral accounts.","start":0.71999997,"end":3.1999998,"sentiment":"positive","sentiment_score":0.7120979295836555},{"text":"This is Melissa.","start":3.1999998,"end":4.42,"sentiment":"positive","sentiment_score":0.6143319209416708},{"text":"How may I help you today?","start":4.48,"end":5.8599997,"sentiment":"positive","sentiment_score":0.6240865091482798}],"sentiment":"positive","sentiment_score":0.6548968098665539,"channel":0,"num_words":19,"start":0.48,"end":5.8599997},{"sentences":[{"text":"Yeah.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":0.13550439476966858},{"text":"Hi.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.08786530792713165},{"text":"Just moving into a building and you guys are one of the providers for the embedded systems for 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back.","start":455.445,"end":456.005,"sentiment":"neutral","sentiment_score":0.02142089419066906},{"text":"Okay.","start":456.005,"end":456.405,"sentiment":"neutral","sentiment_score":0.08141133934259415},{"text":"Yep.","start":456.405,"end":456.78,"sentiment":"neutral","sentiment_score":0.08436278998851776}],"sentiment":"neutral","sentiment_score":0.05215397942811251,"channel":1,"num_words":4,"start":455.445,"end":456.78},{"sentences":[{"text":"Yeah.","start":456.505,"end":457.005,"sentiment":"neutral","sentiment_score":0.07979288697242737},{"text":"And may I have your first name, please?","start":457.385,"end":459.325,"sentiment":"neutral","sentiment_score":0.06523648044094443}],"sentiment":"neutral","sentiment_score":0.06685385894444254,"channel":0,"num_words":9,"start":456.505,"end":459.325},{"sentences":[{"text":"Okay.","start":459.1,"end":459.42,"sentiment":"neutral","sentiment_score":0.11262153089046478},{"text":"My name is 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bye.","start":466.2,"end":466.68002,"sentiment":"neutral","sentiment_score":0.10441163182258606},{"text":"Have a good one.","start":466.68002,"end":467.82,"sentiment":"positive","sentiment_score":0.7765980809926987}],"sentiment":"positive","sentiment_score":0.5525359312693278,"channel":0,"num_words":6,"start":466.2,"end":467.82},{"sentences":[{"text":"Alright.","start":467.82,"end":468.22,"sentiment":"positive","sentiment_score":0.3388727903366089},{"text":"Bye.","start":468.22,"end":468.72,"sentiment":"neutral","sentiment_score":-0.08604665100574493}],"sentiment":"neutral","sentiment_score":0.12641306966543198,"channel":1,"num_words":2,"start":467.82,"end":468.72}]},"summary":{"result":"success","short":"The customer calls Ul Glad's accounts to inquire about their internet connection. The agent asks for the customer's address and confirms their internet connection. The agent informs the customer that they will call back once they receive confirmation of their activation and router, and that the customer's router is already compatible with their service. The agent explains that the customer's equipment needs to be replaced and offers to call back once it's up and running."},"intents":{"segments":[{"text":"Just moving into a building and you guys are one of the providers for the embedded systems for Internet. Just asking how quickly is the connection, like, can we get it connected to the Internet? Oh, yeah.","start_word":21,"end_word":57,"intents":[{"intent":"Check connection speed","confidence_score":0.067038275}]},{"text":"First, would you mind giving me your address? In that way, we can go ahead and check Yep. first. Yep. The address is Unit 2203. 220 That 3. Yep.","start_word":62,"end_word":90,"intents":[{"intent":"Confirm address","confidence_score":0.77931035}]},{"text":"I believe this is a supa. But just to make sure, let me go ahead and confirm to our tech rep. Could you stay on the line for a minute or two, please? Yeah.","start_word":114,"end_word":147,"intents":[{"intent":"Wait for response","confidence_score":0.06801582}]},{"text":"Do you give me a callback or I give you a callback?","start_word":197,"end_word":208,"intents":[{"intent":"Provide callback number","confidence_score":0.025586259}]},{"text":"Usually, if this is a super network and then you do have the router compatible router, once we receive your activation order, we can go ahead and process the activation and order to the partnered network.","start_word":267,"end_word":302,"intents":[{"intent":"Process router activation","confidence_score":0.5161156}]},{"text":"That's not only the necessary device that's needed, it's separate router. But if our customer mentioned that they do have the router or modem, our tech team will go ahead and validate it. Once it's up and running, we can go ahead and use it and configure it. But it really Okay.","start_word":384,"end_word":435,"intents":[{"intent":"Validate router","confidence_score":0.24701679}]},{"text":"I'll give you guys a callback then. Thank you. oh, no. I'll call you back also once it's You call confirmed. me back.","start_word":447,"end_word":469,"intents":[{"intent":"Call back later","confidence_score":0.021611324}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your Ultral accounts. This is Melissa. How may I help you today?","start_word":0,"end_word":18,"sentiment":"positive","sentiment_score":0.6445353031158447},{"text":"Yeah. Hi. Just moving into a building and you guys are one of the providers for the embedded systems for Internet. Just asking how quickly is the connection, like, can we get it connected to the Internet? Oh, yeah.","start_word":19,"end_word":57,"sentiment":"neutral","sentiment_score":0.10508205741643906},{"text":"That's good to hear.","start_word":58,"end_word":61,"sentiment":"positive","sentiment_score":0.4749677181243897},{"text":"First, would you mind giving me your address? In that way, we can go ahead and check Yep. first. Yep. The address is Unit 2203. 220 That 3. Yep. Number 1 Mahogany, m Mhmm. A H 0 G A N Y. Mahogany Avenue in Macquarie Park. Mhmm. Okay.","start_word":62,"end_word":109,"sentiment":"neutral","sentiment_score":0.05108896270394325},{"text":"Thank you so much.","start_word":110,"end_word":113,"sentiment":"positive","sentiment_score":0.4422854483127594},{"text":"I believe this is a supa. But just to make sure, let me go ahead and confirm to our tech rep. Could you stay on the line for a minute or two, please? Yeah. Sure. Thank you.","start_word":114,"end_word":150,"sentiment":"neutral","sentiment_score":0.15029913187026978},{"text":"Thank you so much for patiently Yes, sir.","start_word":151,"end_word":158,"sentiment":"positive","sentiment_score":0.34357786178588867},{"text":"waiting on the line. I'm so sorry Go. for that hold, but I'm still waiting for the response for the confirmation which network is enabled to your address. Would you mind giving you a callback once it's confirmed? Do you give me a callback or I give you a callback? I'll give you a callback once we got a confirmation because we would like to make sure which network is enabled to your service address. Oh, I've already okay. Yeah. yes. Or Okay. No worries. have Yeah. You or usually, have how long does it take? Because we're moving in tomorrow. So how long does it take? mhmm. Usually, if this is a super network and then you do have the router compatible router, once we receive your activation order, we can go ahead and process the activation and order to the partnered network. And then within thirty minutes, once you are available home to configure your router, you can get connected. But And the the the the apartment has the router already. oh, yeah. Our technical team can go ahead and confirm that because, usually, the router or modem showing from the apartment, it's really need another router. It's a technical thing that they are checking, but usually those are the scenarios that we're getting to our customers who's requesting to activate their services. That's not only the necessary device that's needed, it's separate router. But if our customer mentioned that they do have the router or modem, our tech team will go ahead and validate it. Once it's up and running, we can go ahead and use it and configure it. But it really Okay. depends with the device from your apartment. Okay. Cool. But Alright. I'll give you guys a callback then. Thank you. oh, no. I'll call you back also once it's You call confirmed. me back. Okay. Yep. Yeah. And may I have your first name, please? Okay. My name is Ray.","start_word":159,"end_word":485,"sentiment":"neutral","sentiment_score":0.046022967290167416},{"text":"Ray, thank you so much.","start_word":486,"end_word":490,"sentiment":"positive","sentiment_score":0.4823194444179535},{"text":"Talk to you later, Ray, Okay. once Okay. I've got Bye the bye. response. Bye. Bye bye.","start_word":491,"end_word":507,"sentiment":"neutral","sentiment_score":0.1382124423980713},{"text":"Have a good one. Alright.","start_word":508,"end_word":512,"sentiment":"positive","sentiment_score":0.6228691935539246},{"text":"Bye.","start_word":513,"end_word":513,"sentiment":"neutral","sentiment_score":0.20999690890312195}],"average":{"sentiment":"neutral","sentiment_score":0.10498360841853138}}}}