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Good morning. How are you? Okay. Okay.\n\nAlright. Yes. Sorry to bother you this morning, but I'm just following up regarding your inquiry about our business initials, ma'am. So I just wanted to check if you if you're available tomorrow for the installation. Mhmm.\n\nAlright. Okay. So mhmm. And then don't worry about it because our code is negotiable, and we can give you a discount if you have any questions about it. Mhmm.\n\nYes. Is that right? Alright. Oh, okay. Okay.\n\nOkay. Alright. So we'll just rate your confirmation for the code, and we're available by tomorrow. Alright? Okay.\n\nThank you so much. 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Tam speaking. Hi. Good. So who am I speaking to, sir? I haven't decided to go ahead with it yet. I'm still waiting for other quotes to come through. Yeah. Yeah. Now, obviously, you guys clean the the roof before you put the netting. Like, check underneath the panels, make sure it's all clean. Is that right? Yep. Oh, yep. Sure. Okay. Yep. That's the only question I've got. Yep. Yep. Okay. Thanks for that. Okay. Okay. 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Tam speaking. Hi. Good. So who am I speaking to, sir?\n\nI haven't decided to go ahead with it yet. I'm still waiting for other quotes to come through. Yeah. Yeah. Now, obviously, you guys clean the the roof before you put the netting.\n\nLike, check underneath the panels, make sure it's all clean. Is that right? Yep. Oh, yep. Sure.\n\nOkay. Yep. That's the only question I've got. Yep. Yep.\n\nOkay. Thanks for that. Okay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.03138314560055733},{"text":"Tam speaking.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.031076131388545036},{"text":"Hi.","start":7.2,"end":7.7,"sentiment":"positive","sentiment_score":0.38849812746047974},{"text":"Good.","start":9.04,"end":9.54,"sentiment":"positive","sentiment_score":0.3979237973690033},{"text":"So who am I speaking to, sir?","start":11.04,"end":12.82,"sentiment":"neutral","sentiment_score":0.021558468895299093}],"sentiment":"neutral","sentiment_score":0.08590555128951867,"num_words":12,"start":1.92,"end":12.82},{"sentences":[{"text":"I haven't decided to go ahead with it yet.","start":28.71,"end":31.189999,"sentiment":"neutral","sentiment_score":-0.1374193463060591},{"text":"I'm still waiting for other quotes to come through.","start":31.189999,"end":34.57,"sentiment":"neutral","sentiment_score":-0.10964859773715337},{"text":"Yeah.","start":35.67,"end":36.17,"sentiment":"neutral","sentiment_score":0.09318453818559648},{"text":"Yeah.","start":50.085,"end":50.585,"sentiment":"neutral","sentiment_score":0.1046789139509201},{"text":"Now, obviously, you guys clean the the roof before you put the netting.","start":50.964996,"end":55.84,"sentiment":"neutral","sentiment_score":0.047090016305446625}],"sentiment":"neutral","sentiment_score":-0.04283569188732089,"num_words":33,"start":28.71,"end":55.84},{"sentences":[{"text":"Like, check underneath the panels, make sure it's all clean.","start":57.260002,"end":60.24,"sentiment":"neutral","sentiment_score":0.05515292473137379},{"text":"Is that right?","start":62.54,"end":63.260002,"sentiment":"neutral","sentiment_score":0.06950950125853221},{"text":"Yep.","start":63.260002,"end":63.760002,"sentiment":"neutral","sentiment_score":0.05095336958765984},{"text":"Oh, yep.","start":65.26,"end":65.74,"sentiment":"neutral","sentiment_score":0.07006881386041641},{"text":"Sure.","start":65.74,"end":66.06,"sentiment":"neutral","sentiment_score":0.11210569739341736}],"sentiment":"neutral","sentiment_score":0.06254437916419085,"num_words":17,"start":57.260002,"end":66.06},{"sentences":[{"text":"Okay.","start":66.06,"end":66.56,"sentiment":"neutral","sentiment_score":0.09999021142721176},{"text":"Yep.","start":67.020004,"end":67.340004,"sentiment":"neutral","sentiment_score":0.08850087970495224},{"text":"That's the only question I've got.","start":67.340004,"end":68.94,"sentiment":"neutral","sentiment_score":0.02998851938173175},{"text":"Yep.","start":68.94,"end":69.44,"sentiment":"neutral","sentiment_score":0.049477845430374146},{"text":"Yep.","start":77.925,"end":78.425,"sentiment":"neutral","sentiment_score":0.1447177529335022}],"sentiment":"neutral","sentiment_score":0.05626178057864308,"num_words":10,"start":66.06,"end":78.425},{"sentences":[{"text":"Okay.","start":81.125,"end":81.604996,"sentiment":"neutral","sentiment_score":0.2267308533191681},{"text":"Thanks for that.","start":81.604996,"end":82.244995,"sentiment":"positive","sentiment_score":0.5126136442025503},{"text":"Okay.","start":82.244995,"end":82.744995,"sentiment":"neutral","sentiment_score":0.2672365605831146},{"text":"Okay.","start":84.165,"end":84.665,"sentiment":"neutral","sentiment_score":0.26783645153045654},{"text":"Bye.","start":84.725,"end":85.225,"sentiment":"neutral","sentiment_score":0.2376370131969452}],"sentiment":"positive","sentiment_score":0.3624688301767622,"num_words":7,"start":81.125,"end":85.225}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Tam speaking.\n\nChannel 0: Hello, Tan. Good morning.\n\nChannel 1: Hi.\n\nChannel 0: How are you?\n\nChannel 1: Good.\n\nChannel 0: Okay. Okay. Alright.\n\nChannel 1: So who am I speaking to, sir?\n\nChannel 0: Yes. Sorry to bother you this morning, but I'm just following up regarding your inquiry about our business initials, ma'am. So I just wanted to check if you if you're available tomorrow for the installation.\n\nChannel 1: I haven't decided to go ahead with it yet. I'm still waiting for other quotes to come through.\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So mhmm. And then don't worry about it because our code is negotiable, and we can give you a discount if you have any questions about it.\n\nChannel 1: Yeah. Now, obviously, you guys clean the the roof before you put the netting. Like, check underneath the panels, make sure it's all clean. Is that right? Yep.\n\nChannel 0: Mhmm. Yes. Is that right?\n\nChannel 1: Oh, yep. Sure. Okay. Yep. That's the\n\nChannel 0: Alright.\n\nChannel 1: only question I've got. Yep.\n\nChannel 0: Oh, okay. Okay. Okay. Alright. So we'll just rate your confirmation for the code, and\n\nChannel 1: Yep.\n\nChannel 0: we're available by tomorrow. Alright?\n\nChannel 1: Okay. Thanks for that. Okay.\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.03138314560055733},{"text":"Tam speaking.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.031076131388545036}],"sentiment":"neutral","sentiment_score":0.0311784694592158,"channel":1,"num_words":3,"start":1.92,"end":3.22},{"sentences":[{"text":"Hello, Tan.","start":4.72,"end":5.52,"sentiment":"neutral","sentiment_score":0.1574660986661911},{"text":"Good morning.","start":5.52,"end":6.2599998,"sentiment":"positive","sentiment_score":0.4558832049369812}],"sentiment":"neutral","sentiment_score":0.30667465180158615,"channel":0,"num_words":4,"start":4.72,"end":6.2599998},{"sentences":[{"text":"Hi.","start":7.2,"end":7.7,"sentiment":"positive","sentiment_score":0.38849812746047974}],"sentiment":"positive","sentiment_score":0.38849812746047974,"channel":1,"num_words":1,"start":7.2,"end":7.7},{"sentences":[{"text":"How are you?","start":7.44,"end":8.34,"sentiment":"positive","sentiment_score":0.38065582513809204}],"sentiment":"positive","sentiment_score":0.38065582513809204,"channel":0,"num_words":3,"start":7.44,"end":8.34},{"sentences":[{"text":"Good.","start":9.04,"end":9.54,"sentiment":"positive","sentiment_score":0.3979237973690033}],"sentiment":"positive","sentiment_score":0.3979237973690033,"channel":1,"num_words":1,"start":9.04,"end":9.54},{"sentences":[{"text":"Okay.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.18567322194576263},{"text":"Okay.","start":10.88,"end":10.96,"sentiment":"neutral","sentiment_score":0.10392777621746065},{"text":"Alright.","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":0.07351658493280411}],"sentiment":"neutral","sentiment_score":0.12103919436534245,"channel":0,"num_words":3,"start":9.76,"end":11.46},{"sentences":[{"text":"So who am I speaking to, sir?","start":11.04,"end":12.82,"sentiment":"neutral","sentiment_score":0.021558468895299093}],"sentiment":"neutral","sentiment_score":0.021558468895299093,"channel":1,"num_words":7,"start":11.04,"end":12.82},{"sentences":[{"text":"Yes.","start":13.514999,"end":13.995,"sentiment":"neutral","sentiment_score":0.0418887585401535},{"text":"Sorry to bother you this morning, but I'm just following up regarding your inquiry about our business initials, ma'am.","start":13.995,"end":22.414999,"sentiment":"neutral","sentiment_score":-0.028838420237757657},{"text":"So I just wanted to check if you if you're available tomorrow for the installation.","start":22.715,"end":27.055,"sentiment":"neutral","sentiment_score":0.010847125388681888}],"sentiment":"neutral","sentiment_score":-0.009809552718486105,"channel":0,"num_words":35,"start":13.514999,"end":27.055},{"sentences":[{"text":"I haven't decided to go ahead with it 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The agent explains that their code is negotiable and they can provide a discount if the customer has any questions. The customer confirms that they clean the roof before installing the netting and the agent rates their confirmation for the code."},"intents":{"segments":[{"text":"Hello, Tan. Good morning. Hi. How are you? Good.","start_word":3,"end_word":11,"intents":[{"intent":"Call back","confidence_score":0.0033287306}]},{"text":"Sorry to bother you this morning, but I'm just following up regarding your inquiry about our business initials, ma'am. So I just wanted to check if you if you're available tomorrow for the installation. I haven't decided to go ahead with it yet. I'm still waiting for other quotes to come through. Mhmm.","start_word":23,"end_word":75,"intents":[{"intent":"Check availability","confidence_score":0.6990729}]},{"text":"And then don't worry about it because our code is negotiable, and we can give you a discount if you have any questions about it. 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Sorry to bother you this morning, but I'm just following up regarding your inquiry about our business initials, ma'am. So I just wanted to check if you if you're available tomorrow for the installation. I haven't decided to go ahead with it yet. I'm still waiting for other quotes to come through. Mhmm. Alright. Yeah. Okay. So mhmm. And then don't worry about it because our code is negotiable, and we can give you a discount if you have any questions about it. Yeah. Now, obviously, you guys clean the the roof before you put the netting. Like, check underneath the panels, make sure it's all clean. Is that right? Yep. Mhmm. Yes. Is that right? Oh, yep. Sure. Okay. Yep. That's the Alright. only question I've got. Yep. Oh, okay. Okay. Okay. Alright. So we'll just rate your confirmation for the code, and Yep. we're available by tomorrow. Alright? 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