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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0318417102098465},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.74,"sentiment":"neutral","sentiment_score":0.010441763966809958},{"text":"Thanks, Mary.","start":17.855,"end":18.915,"sentiment":"positive","sentiment_score":0.44692784547805786},{"text":"Please stay on the line.","start":19.055,"end":20.355,"sentiment":"neutral","sentiment_score":0.04735733643174171},{"text":"I'm sorry.","start":41.774998,"end":42.574997,"sentiment":"neutral","sentiment_score":-0.21694807708263397}],"sentiment":"neutral","sentiment_score":0.03444831356262931,"num_words":26,"start":0.16,"end":42.574997},{"sentences":[{"text":"This person is not available.","start":42.574997,"end":43.954998,"sentiment":"neutral","sentiment_score":-0.3018393933773041},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.254997,"end":48.195,"sentiment":"neutral","sentiment_score":-0.14462116147790635}],"sentiment":"neutral","sentiment_score":-0.1859943803988005,"num_words":19,"start":42.574997,"end":48.195}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Sky. My name is Mary, and I'm calling from Airtel. I spoke to you earlier.\n\nChannel 1: Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Sky. My name is Mary, and I'm calling from Airtel following up with our conversation earlier. If you receive this message, please don't hesitate to call us, and we'll be more than happy to further discuss regarding your invoice and account. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0318417102098465},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.74,"sentiment":"neutral","sentiment_score":0.010441763966809958}],"sentiment":"neutral","sentiment_score":0.0117005843340474,"channel":1,"num_words":17,"start":0.16,"end":4.74},{"sentences":[{"text":"Hello, Sky.","start":6.3999996,"end":7.04,"sentiment":"neutral","sentiment_score":0.07225574553012848},{"text":"My name is Mary, and I'm calling from Airtel.","start":7.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.084866378042433},{"text":"I spoke to you earlier.","start":9.92,"end":11.139999,"sentiment":"neutral","sentiment_score":0.10192907005548477}],"sentiment":"neutral","sentiment_score":0.08862214023247361,"channel":0,"num_words":16,"start":6.3999996,"end":11.139999},{"sentences":[{"text":"Thanks, Mary.","start":17.855,"end":18.915,"sentiment":"positive","sentiment_score":0.44692784547805786},{"text":"Please stay on the line.","start":19.055,"end":20.355,"sentiment":"neutral","sentiment_score":0.04735733643174171},{"text":"I'm sorry.","start":41.774998,"end":42.574997,"sentiment":"neutral","sentiment_score":-0.21694807708263397},{"text":"This person is not available.","start":42.574997,"end":43.954998,"sentiment":"neutral","sentiment_score":-0.3018393933773041},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.254997,"end":48.195,"sentiment":"neutral","sentiment_score":-0.14462116147790635}],"sentiment":"neutral","sentiment_score":-0.10132667887955904,"channel":1,"num_words":28,"start":17.855,"end":48.195},{"sentences":[{"text":"Hello, Sky.","start":49.625,"end":50.425,"sentiment":"neutral","sentiment_score":0.09804362058639526},{"text":"My name is Mary, and I'm calling from Airtel following up with our conversation earlier.","start":50.425,"end":55.725,"sentiment":"neutral","sentiment_score":0.1250912810365359},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to further discuss regarding your invoice and account.","start":57.0,"end":64.6,"sentiment":"neutral","sentiment_score":0.3065106749534607},{"text":"Thank you, and have a great day.","start":64.6,"end":66.04,"sentiment":"positive","sentiment_score":0.6746185421943665},{"text":"Goodbye for now.","start":66.04,"end":67.1,"sentiment":"neutral","sentiment_score":0.06544912606477737}],"sentiment":"neutral","sentiment_score":0.28180577892523545,"channel":0,"num_words":52,"start":49.625,"end":67.1}]},"summary":{"result":"success","short":"An agent from Airtel named Mary is calling Sky to follow up on a previous conversation about an invoice and account. Mary informs Sky that she will try to connect him to the person he requested and asks him to leave an additional message if he is not available. Mary reassures Sky that they will continue to discuss the invoice and account and wishes him a good day."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hello, Sky.","start_word":1,"end_word":18,"intents":[{"intent":"Record name","confidence_score":0.047576066}]},{"text":"My name is Mary, and I'm calling from Airtel following up with our conversation earlier. If you receive this message, please don't hesitate to call us, and we'll be more than happy to further discuss regarding your invoice and account.","start_word":63,"end_word":102,"intents":[{"intent":"Follow up with conversation","confidence_score":0.012356034}]},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to further discuss regarding your invoice and account.","start_word":78,"end_word":102,"intents":[{"intent":"Discuss invoice and account","confidence_score":0.4597629}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Sky. My name is Mary, and I'm calling from Airtel. I spoke to you earlier.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.05214307829737663},{"text":"Thanks, Mary.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.44692784547805786},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Sky. My name is Mary, and I'm calling from Airtel following up with our conversation earlier. If you receive this message, please don't hesitate to call us, and we'll be more than happy to further discuss regarding your invoice and account.","start_word":35,"end_word":102,"sentiment":"neutral","sentiment_score":0.0823768600821495},{"text":"Thank you, and have a great day.","start_word":103,"end_word":109,"sentiment":"positive","sentiment_score":0.6761486530303955},{"text":"Goodbye for now.","start_word":110,"end_word":112,"sentiment":"neutral","sentiment_score":0.07537142932415009}],"average":{"sentiment":"neutral","sentiment_score":0.1204082782451923}}}}