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Can you go back to Wednesday earlier if you can? Let me check again. Yes. So we've gotta probably try to do 11:00 maybe. 11AM. Sorry. 10AM. Ten. Oh, okay. Okay. Eleven then? Not sure. Half an hour maybe at least? Okay. 09:30 ten. I just have to drop kids off, I think. I might make it just on time to my PC. Could be. Let's let us try hold on. Let me just see where we're at. Where are we? We are. Sorry. Just looking at calendar. K. So let's try let's try 09:30, the twenty fourth, Wednesday. Half an hour. So it could be okay. Yep. Okay. Yeah. Yeah. That's it. Yeah. That's fine. Could be. Yep. That's fine. Sorry. What's that? If I've got some updates. I've got other updates on what we're on what else we're providing, not on not not updates in particular to your Wise ConnectWise integration. I think Daniel needs to run through the actual access with you on that. So he's got live access to go through, but I've got other updates on, like, you know, we've got AI agents now that we deploy with our cloud phone system. It can be standalone. It could be integrated to cloud phone system. There's a whole bunch of things like outbound, inbound, you know, everything, like from booking appointments to medical centers, reception after hours. We can even do like a yep. Okay. Okay. Right. Yep. Yep. Yeah. Understand. Yeah. So we've got that on the go high level integration. So I guess, Dan, it will work out. Yeah. Understand. Yep. Yep. Okay. Right. Yep. Yes. Yes. Understand. Yeah. Look. There's there's a bigger picture behind all this. Like, whilst you may be one of the first here in Australia to integrate with ConnectWise, and ConnectWise is huge in The US with Dan. So he needs to build it out anyway. So I guess it's I understand. Yeah. But it just happens to be that you're the only one using it from my understanding right now. And that that's yeah. Yeah. No. I'm not gonna disagree with that, but I guess I I don't know the inner workings of my other IT companies or MSPs service providers that that actually do what on the billing side. They just take our raw CDRs and they just process it themselves. They don't need us to provide a connect for them for their platforms. They just take raw CDRs, but most of them do that. So I don't know what else they do on on that end. But, look, happy to just get this meeting going with Daniel so that he can then just work out exactly what needs to be done. Okay. Yep. I guess he just needs a a full debrief on on what you want done and how it's gonna be built so he can go out and work it and spend more time on it because he's been building a lot of other stuff that's taken a priority. So then now we'll come back, and we'll we'll finish this off and get you on board. Alright. Let's go from there. Okay. Thanks. Alright. Lock it in. Alright. Ciao. Okay. Bye. 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Chris. How are you? Yes. Oh, no. Oh, yes.\n\nIt is. That's okay. Not a problem. Just seeing if next week's good. We did say Wednesday, but I thought maybe I could do Thursday.\n\nCan you go back to Wednesday earlier if you can? Let me check again. Yes. So we've gotta probably try to do 11:00 maybe. 11AM.\n\nSorry. 10AM. Ten. Oh, okay. Okay.\n\nEleven then? Not sure. Half an hour maybe at least? Okay. 09:30 ten.\n\nI just have to drop kids off, I think. I might make it just on time to my PC. Could be. Let's let us try hold on. Let me just see where we're at.\n\nWhere are we? We are. Sorry. Just looking at calendar. K.\n\nSo let's try let's try 09:30, the twenty fourth, Wednesday. Half an hour. So it could be okay. Yep. Okay.\n\nYeah. Yeah. That's it. Yeah. That's fine.\n\nCould be. Yep. That's fine. Sorry. What's that?\n\nIf I've got some updates. I've got other updates on what we're on what else we're providing, not on not not updates in particular to your Wise ConnectWise integration. I think Daniel needs to run through the actual access with you on that. So he's got live access to go through, but I've got other updates on, like, you know, we've got AI agents now that we deploy with our cloud phone system. It can be standalone.\n\nIt could be integrated to cloud phone system. There's a whole bunch of things like outbound, inbound, you know, everything, like from booking appointments to medical centers, reception after hours. We can even do like a yep. Okay. Okay.\n\nRight. Yep. Yep. Yeah. Understand.\n\nYeah. So we've got that on the go high level integration. So I guess, Dan, it will work out. Yeah. Understand.\n\nYep. Yep. Okay. Right. Yep.\n\nYes. Yes. Understand. Yeah. Look.\n\nThere's there's a bigger picture behind all this. Like, whilst you may be one of the first here in Australia to integrate with ConnectWise, and ConnectWise is huge in The US with Dan. So he needs to build it out anyway. So I guess it's I understand. Yeah.\n\nBut it just happens to be that you're the only one using it from my understanding right now. And that that's yeah. Yeah. No. I'm not gonna disagree with that, but I guess I I don't know the inner workings of my other IT companies or MSPs service providers that that actually do what on the billing side.\n\nThey just take our raw CDRs and they just process it themselves. They don't need us to provide a connect for them for their platforms. They just take raw CDRs, but most of them do that. So I don't know what else they do on on that end. But, look, happy to just get this meeting going with Daniel so that he can then just work out exactly what needs to be done.\n\nOkay. Yep. I guess he just needs a a full debrief on on what you want done and how it's gonna be built so he can go out and work it and spend more time on it because he's been building a lot of other stuff that's taken a priority. So then now we'll come back, and we'll we'll finish this off and get you on board. Alright.\n\nLet's go from there. Okay. Thanks. Alright. Lock it in.\n\nAlright. Ciao. Okay. Bye. Thanks.","paragraphs":[{"sentences":[{"text":"Good, Chris.","start":2.32,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4948335886001587},{"text":"How are you?","start":2.8799999,"end":3.62,"sentiment":"neutral","sentiment_score":0.3188185195128123},{"text":"Yes.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.02905912511050701},{"text":"Oh, no.","start":7.52,"end":8.42,"sentiment":"neutral","sentiment_score":-0.3165944963693619},{"text":"Oh, yes.","start":10.08,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.13089043274521828}],"sentiment":"neutral","sentiment_score":0.10802120026201009,"num_words":10,"start":2.32,"end":10.639999},{"sentences":[{"text":"It is.","start":10.639999,"end":11.3,"sentiment":"neutral","sentiment_score":-0.1206604391336441},{"text":"That's okay.","start":25.904999,"end":26.544998,"sentiment":"neutral","sentiment_score":0.02517155121313408},{"text":"Not a 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updates.","start":136.075,"end":137.455,"sentiment":"neutral","sentiment_score":-0.00346338776871562},{"text":"I've got other updates on what we're on what else we're providing, not on not not updates in particular to your Wise ConnectWise integration.","start":137.595,"end":148.14,"sentiment":"neutral","sentiment_score":0.0015210571388403575},{"text":"I think Daniel needs to run through the actual access with you on that.","start":148.2,"end":152.7,"sentiment":"neutral","sentiment_score":-0.027797962804990157},{"text":"So he's got live access to go through, but I've got other updates on, like, you know, we've got AI agents now that we deploy with our cloud phone system.","start":154.715,"end":162.315,"sentiment":"neutral","sentiment_score":0.07504361569881439},{"text":"It can be standalone.","start":162.315,"end":163.295,"sentiment":"neutral","sentiment_score":0.07473325170576572}],"sentiment":"neutral","sentiment_score":0.028315044558522375,"num_words":77,"start":136.075,"end":163.295},{"sentences":[{"text":"It could be integrated to cloud phone system.","start":163.595,"end":166.495,"sentiment":"neutral","sentiment_score":0.08289160998538136},{"text":"There's a whole bunch of things like outbound, inbound, you know, everything, like from booking appointments to medical centers, reception after hours.","start":167.76999,"end":177.23,"sentiment":"neutral","sentiment_score":0.07038428024812178},{"text":"We can even do like a yep.","start":177.53,"end":186.345,"sentiment":"neutral","sentiment_score":0.062292221401418955},{"text":"Okay.","start":191.76501,"end":192.18,"sentiment":"neutral","sentiment_score":0.07374746352434158},{"text":"Okay.","start":194.73999,"end":195.14,"sentiment":"neutral","sentiment_score":0.10352551937103271}],"sentiment":"neutral","sentiment_score":0.07243347636018044,"num_words":39,"start":163.595,"end":195.14},{"sentences":[{"text":"Right.","start":195.14,"end":195.54,"sentiment":"neutral","sentiment_score":0.14391463994979858},{"text":"Yep.","start":195.54,"end":196.04,"sentiment":"neutral","sentiment_score":0.268821656703949},{"text":"Yep.","start":198.98,"end":199.48,"sentiment":"neutral","sentiment_score":0.17695656418800354},{"text":"Yeah.","start":219.685,"end":220.185,"sentiment":"neutral","sentiment_score":0.23296481370925903},{"text":"Understand.","start":224.48,"end":224.98,"sentiment":"neutral","sentiment_score":0.14631715416908264}],"sentiment":"neutral","sentiment_score":0.19379496574401855,"num_words":5,"start":195.14,"end":224.98},{"sentences":[{"text":"Yeah.","start":225.04001,"end":225.36,"sentiment":"neutral","sentiment_score":0.17167428135871887},{"text":"So we've got that on the go high level integration.","start":225.36,"end":229.06,"sentiment":"neutral","sentiment_score":0.24353963881731033},{"text":"So I guess, Dan, it will work 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there's a bigger picture behind all this.","start":304.63,"end":306.55,"sentiment":"neutral","sentiment_score":0.0255319596035406},{"text":"Like, whilst you may be one of the first here in Australia to integrate with ConnectWise, and ConnectWise is huge in The US with Dan.","start":306.55,"end":313.35,"sentiment":"neutral","sentiment_score":0.059631367400288585},{"text":"So he needs to build it out anyway.","start":313.35,"end":315.11,"sentiment":"neutral","sentiment_score":0.010186794213950634},{"text":"So I guess it's I understand.","start":315.11,"end":322.345,"sentiment":"neutral","sentiment_score":-0.1385786241541306},{"text":"Yeah.","start":322.405,"end":322.725,"sentiment":"neutral","sentiment_score":-0.10328879952430724}],"sentiment":"neutral","sentiment_score":0.017536951481209446,"num_words":48,"start":304.63,"end":322.725},{"sentences":[{"text":"But it just happens to be that you're the only one using it from my understanding right 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How are you doing? Yeah. Dealing with all sorts of fires at the moment, and that's the financial year. I'll just yeah. I got some serious problems with my website, and we were just getting to the end of it when you called, and I went, oh, shit. That's what it is. So sorry I couldn't I just saw your number, but I didn't see your name. Oh, mate. Hang on. Let me just check. Hang on a sec. Yeah. Because your business partner's in The US. Yep. I have a I have an appointment between ten and eleven already. I could do how long do we need? If you want, we we could try and do 09:30 to ten. Yep. Me too. Or do you wanna do eleven? Is eleven too late, though? Yep. Okay. Nine thirty for but it but it'll only be half an hour. That's the the that's the caveat is I can I can only do half an hour? And and are you you're saying you've got some updates? Alright. Oh, okay. Alright. Okay. Yeah. You you you I went to a a IT event to Crayon, and I happen to be sitting next to a guy from Melbourne who's doing very, very similar things to you guys, but he's already built out the ConnectWise thing. Right? So I and and that's where he's winning out. And that's the bit where I'm like, well, unless you've got and and when I say he's built it out, he's not only got the integration working, he's also got the ability to do when a call comes in, there's a pop up in ConnectWise for the technician to put their time into, can summarize the call and add it straight into a time entry into ConnectWise. Like, it's it's fully integrated with ConnectWise. It's not just the billing side of things. And and yeah. But either he but but I don't wanna be the only client that asks for it and you spend all this time and then somebody else has done it. You know, I'm already using theirs. So I I just I I wanna be completely transparent with you that there's other people that have done this, and they hook it straight into a SIP solution, and it's pretty good. It's really good value Rather than, you know, me just going because we all these SIP agents, AI agents, and everything, every man in these dog are doing that. Right? It's not this is a this isn't a one time thing, or this is doesn't make you any difference to the next company at the moment. Right? But what makes you different, so what I'm really looking for is somebody that's got a full integration with ConnectWise and and has got other customers using it rather than just, oh, yeah. We can make it work. And I I I'm just I don't know whether or not the value proposition's there for us to turn around and go, you're gonna make it for us. But but we haven't tested it and all that sort of stuff when there's somebody that's got one that doesn't. And it's already fully integrated. It's already built. I could do it today. So I yeah. That's that's where that's where I'm at. Yes. But I don't wanna be I don't wanna be your only ConnectWise client. I really don't. Yeah. Yeah. So you can well, with the well well, then that tells me that you don't have any other MSPs that you're using your phone system. So because because ConnectWise is one of the most popular PFA in in in in the world that I've seen. You could correct me if I'm wrong, but Right. Yeah. Because alright. Well, we because because at the moment, the the integration's just billing. Right? I mean, there there there's more than there's there's operational stuff that I'd wanna do with it as well. So yeah. Okay. Alright. Let's check on Yeah. Okay. Okay. Alright, Sean. Alright. Stay ahead. K. Bye. 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Sean. How are you doing? Yeah. Dealing with all sorts of fires at the moment, and that's the financial year. I'll just yeah.\n\nI got some serious problems with my website, and we were just getting to the end of it when you called, and I went, oh, shit. That's what it is. So sorry I couldn't I just saw your number, but I didn't see your name. Oh, mate. Hang on.\n\nLet me just check. Hang on a sec. Yeah. Because your business partner's in The US. Yep.\n\nI have a I have an appointment between ten and eleven already. I could do how long do we need? If you want, we we could try and do 09:30 to ten. Yep. Me too.\n\nOr do you wanna do eleven? Is eleven too late, though? Yep. Okay. Nine thirty for but it but it'll only be half an hour.\n\nThat's the the that's the caveat is I can I can only do half an hour? And and are you you're saying you've got some updates? Alright. Oh, okay. Alright.\n\nOkay. Yeah. You you you I went to a a IT event to Crayon, and I happen to be sitting next to a guy from Melbourne who's doing very, very similar things to you guys, but he's already built out the ConnectWise thing. Right? So I and and that's where he's winning out.\n\nAnd that's the bit where I'm like, well, unless you've got and and when I say he's built it out, he's not only got the integration working, he's also got the ability to do when a call comes in, there's a pop up in ConnectWise for the technician to put their time into, can summarize the call and add it straight into a time entry into ConnectWise. Like, it's it's fully integrated with ConnectWise. It's not just the billing side of things. And and yeah. But either he but but I don't wanna be the only client that asks for it and you spend all this time and then somebody else has done it.\n\nYou know, I'm already using theirs. So I I just I I wanna be completely transparent with you that there's other people that have done this, and they hook it straight into a SIP solution, and it's pretty good. It's really good value Rather than, you know, me just going because we all these SIP agents, AI agents, and everything, every man in these dog are doing that. Right? It's not this is a this isn't a one time thing, or this is doesn't make you any difference to the next company at the moment.\n\nRight? But what makes you different, so what I'm really looking for is somebody that's got a full integration with ConnectWise and and has got other customers using it rather than just, oh, yeah. We can make it work. And I I I'm just I don't know whether or not the value proposition's there for us to turn around and go, you're gonna make it for us. But but we haven't tested it and all that sort of stuff when there's somebody that's got one that doesn't.\n\nAnd it's already fully integrated. It's already built. I could do it today. So I yeah. That's that's where that's where I'm at.\n\nYes. But I don't wanna be I don't wanna be your only ConnectWise client. I really don't. Yeah. Yeah.\n\nSo you can well, with the well well, then that tells me that you don't have any other MSPs that you're using your phone system. So because because ConnectWise is one of the most popular PFA in in in in the world that I've seen. You could correct me if I'm wrong, but Right. Yeah. Because alright.\n\nWell, we because because at the moment, the the integration's just billing. Right? I mean, there there there's more than there's there's operational stuff that I'd wanna do with it as well. So yeah. Okay.\n\nAlright. Let's check on Yeah. Okay. Okay. Alright, Sean.\n\nAlright. Stay ahead. K. Bye. K.","paragraphs":[{"sentences":[{"text":"Hey, Sean.","start":0.88,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.12868163734674454},{"text":"How are you doing?","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.16628862172365189},{"text":"Yeah.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.06624604761600494},{"text":"Dealing with all sorts of fires at the moment, and that's the financial year.","start":5.3599997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.27197226881980896},{"text":"I'll just yeah.","start":10.08,"end":12.24,"sentiment":"neutral","sentiment_score":-0.14200206597646078}],"sentiment":"neutral","sentiment_score":-0.13520225634177527,"num_words":24,"start":0.88,"end":12.24},{"sentences":[{"text":"I got some serious problems with my website, and we were just getting to the end of it when you called, and I went, oh, 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okay.","start":152.745,"end":154.92499,"sentiment":"neutral","sentiment_score":0.06019718758761883},{"text":"Alright.","start":154.985,"end":155.465,"sentiment":"neutral","sentiment_score":0.1188347339630127}],"sentiment":"neutral","sentiment_score":0.014671647517631451,"num_words":30,"start":124.12,"end":155.465},{"sentences":[{"text":"Okay.","start":155.465,"end":155.965,"sentiment":"neutral","sentiment_score":0.08066975325345993},{"text":"Yeah.","start":168.36,"end":168.86,"sentiment":"neutral","sentiment_score":0.029140610247850415},{"text":"You you you I went to a a IT event to Crayon, and I happen to be sitting next to a guy from Melbourne who's doing very, very similar things to you guys, but he's already built out the ConnectWise thing.","start":180.375,"end":194.395,"sentiment":"neutral","sentiment_score":0.08309386170855383},{"text":"Right?","start":194.455,"end":194.955,"sentiment":"neutral","sentiment_score":0.07768887281417847},{"text":"So I and and that's where he's winning out.","start":195.48,"end":198.6,"sentiment":"positive","sentiment_score":0.3372659252749549}],"sentiment":"neutral","sentiment_score":0.1250894508271847,"num_words":53,"start":155.465,"end":198.6},{"sentences":[{"text":"And that's the bit where I'm like, well, unless you've got and and when I say he's built it out, he's not only got the integration working, he's also got the ability to do when a call comes in, there's a pop up in ConnectWise for the technician to put their time into, can summarize the call and add it straight into a time entry into ConnectWise.","start":198.6,"end":218.735,"sentiment":"neutral","sentiment_score":0.18843482078900978},{"text":"Like, it's it's fully integrated with ConnectWise.","start":218.875,"end":222.015,"sentiment":"neutral","sentiment_score":0.29096194888864246},{"text":"It's not just the billing side of things.","start":222.07501,"end":224.28,"sentiment":"neutral","sentiment_score":0.1503933286294341},{"text":"And and yeah.","start":225.88,"end":230.14,"sentiment":"neutral","sentiment_score":0.1745429833730062},{"text":"But either he but but I don't wanna be the only client that asks for it and you spend all this time and then somebody else has done it.","start":230.36,"end":237.805,"sentiment":"neutral","sentiment_score":-0.05040005889946017}],"sentiment":"neutral","sentiment_score":0.13093895180837103,"num_words":114,"start":198.6,"end":237.805},{"sentences":[{"text":"You know, I'm already using theirs.","start":237.805,"end":239.165,"sentiment":"neutral","sentiment_score":0.08301098272204399},{"text":"So I I just I I wanna be completely transparent with you that there's other people that have done this, and they hook it straight into a SIP solution, and it's pretty good.","start":239.165,"end":251.245,"sentiment":"positive","sentiment_score":0.38340245909763104},{"text":"It's really good value Rather than, you know, me just going because we all these SIP agents, AI agents, and everything, every man in these dog are doing that.","start":251.245,"end":261.16,"sentiment":"neutral","sentiment_score":0.1493899110576202},{"text":"Right?","start":261.16,"end":261.56,"sentiment":"neutral","sentiment_score":0.05950358510017395},{"text":"It's not this is a this isn't a one time thing, or this is doesn't make you any difference to the next company at the moment.","start":261.56,"end":269.88498,"sentiment":"neutral","sentiment_score":-0.0655747061738601}],"sentiment":"neutral","sentiment_score":0.16670753359794616,"num_words":95,"start":237.805,"end":269.88498},{"sentences":[{"text":"Right?","start":270.185,"end":270.505,"sentiment":"neutral","sentiment_score":0.04714881628751755},{"text":"But what makes you different, so what I'm really looking for is somebody that's got a full integration with ConnectWise and and has got other customers using it rather than just, oh, yeah.","start":270.505,"end":282.09,"sentiment":"neutral","sentiment_score":0.1893929529822234},{"text":"We can make it work.","start":282.09,"end":283.13,"sentiment":"positive","sentiment_score":0.38982718586921694},{"text":"And I I I'm just I don't know whether or not the value proposition's there for us to turn around and go, you're gonna make it for us.","start":283.13,"end":290.59,"sentiment":"neutral","sentiment_score":0.08519859984517097},{"text":"But but we haven't tested it and all that sort of stuff when there's somebody that's got one that doesn't.","start":291.05,"end":296.085,"sentiment":"neutral","sentiment_score":-0.05431583067402244}],"sentiment":"neutral","sentiment_score":0.10971834915208406,"num_words":87,"start":270.185,"end":296.085},{"sentences":[{"text":"And it's already fully integrated.","start":296.245,"end":297.60498,"sentiment":"neutral","sentiment_score":0.05381843447685242},{"text":"It's already built.","start":297.60498,"end":298.32498,"sentiment":"neutral","sentiment_score":0.1395299956202507},{"text":"I could do it today.","start":298.32498,"end":299.465,"sentiment":"neutral","sentiment_score":0.1502283900976181},{"text":"So I yeah.","start":300.085,"end":301.60498,"sentiment":"neutral","sentiment_score":0.0403125025331974},{"text":"That's that's where that's where I'm at.","start":301.60498,"end":304.585,"sentiment":"neutral","sentiment_score":0.018728746300829307}],"sentiment":"neutral","sentiment_score":0.07351577571471749,"num_words":23,"start":296.245,"end":304.585},{"sentences":[{"text":"Yes.","start":316.74002,"end":317.06,"sentiment":"neutral","sentiment_score":-0.001853691413998604},{"text":"But I don't wanna be I don't wanna be your only ConnectWise client.","start":317.06,"end":320.66,"sentiment":"neutral","sentiment_score":-0.18243360977906448},{"text":"I really don't.","start":320.66,"end":321.56,"sentiment":"negative","sentiment_score":-0.4879972040653229},{"text":"Yeah.","start":323.58502,"end":323.74503,"sentiment":"neutral","sentiment_score":-0.004335787147283554},{"text":"Yeah.","start":323.74503,"end":324.065,"sentiment":"neutral","sentiment_score":0.02161241695284843}],"sentiment":"neutral","sentiment_score":-0.20106345268064424,"num_words":19,"start":316.74002,"end":324.065},{"sentences":[{"text":"So you can well, with the well well, then that tells me that you don't have any other MSPs that you're using your phone system.","start":324.065,"end":335.285,"sentiment":"neutral","sentiment_score":0.09147851571440696},{"text":"So because because ConnectWise is one of the most popular PFA in in in in the world that I've seen.","start":336.16998,"end":346.19,"sentiment":"neutral","sentiment_score":0.22528395652770997},{"text":"You could correct me if I'm wrong, but Right.","start":346.49,"end":374.43,"sentiment":"neutral","sentiment_score":0.005875886314445072},{"text":"Yeah.","start":374.49,"end":374.99,"sentiment":"neutral","sentiment_score":0.15789908170700073},{"text":"Because alright.","start":375.77,"end":377.305,"sentiment":"neutral","sentiment_score":0.14804305881261826}],"sentiment":"neutral","sentiment_score":0.12806158244871257,"num_words":57,"start":324.065,"end":377.305},{"sentences":[{"text":"Well, we because because at the moment, the the integration's just billing.","start":377.305,"end":380.82498,"sentiment":"neutral","sentiment_score":0.05627766841401657},{"text":"Right?","start":380.82498,"end":381.32498,"sentiment":"neutral","sentiment_score":0.017942776903510094},{"text":"I mean, there there there's more than there's there's operational stuff that I'd wanna do with it as well.","start":381.465,"end":386.28497,"sentiment":"neutral","sentiment_score":0.006157037851057555},{"text":"So yeah.","start":387.54498,"end":388.345,"sentiment":"neutral","sentiment_score":0.06238049827516079},{"text":"Okay.","start":388.345,"end":388.745,"sentiment":"neutral","sentiment_score":0.10288938879966736}],"sentiment":"neutral","sentiment_score":0.029654540068336895,"num_words":35,"start":377.305,"end":388.745},{"sentences":[{"text":"Alright.","start":388.745,"end":389.065,"sentiment":"neutral","sentiment_score":0.13727009296417236},{"text":"Let's check on Yeah.","start":389.065,"end":400.64,"sentiment":"neutral","sentiment_score":0.11171410232782364},{"text":"Okay.","start":400.64,"end":401.14,"sentiment":"neutral","sentiment_score":0.15225274860858917},{"text":"Okay.","start":404.4,"end":404.9,"sentiment":"neutral","sentiment_score":0.1461569368839264},{"text":"Alright, Sean.","start":405.19287,"end":406.01288,"sentiment":"neutral","sentiment_score":0.1724027544260025}],"sentiment":"neutral","sentiment_score":0.13637129962444305,"num_words":9,"start":388.745,"end":406.01288},{"sentences":[{"text":"Alright.","start":406.31287,"end":406.81287,"sentiment":"neutral","sentiment_score":0.14444124698638916},{"text":"Stay ahead.","start":407.59286,"end":408.33286,"sentiment":"neutral","sentiment_score":0.3194219470024109},{"text":"K.","start":409.83286,"end":410.15286,"sentiment":"neutral","sentiment_score":0.04440774768590927},{"text":"Bye.","start":410.15286,"end":410.55286,"sentiment":"neutral","sentiment_score":0.1318611204624176},{"text":"K.","start":410.55286,"end":411.05286,"sentiment":"neutral","sentiment_score":-0.0931256338953972}],"sentiment":"neutral","sentiment_score":0.14440472920735678,"num_words":6,"start":406.31287,"end":411.05286}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey, Sean. How are you doing?\n\nChannel 0: Good, Chris. How are you?\n\nChannel 1: Yeah.\n\nChannel 0: Yes.\n\nChannel 1: Dealing with all sorts of fires at the moment, and\n\nChannel 0: Oh,\n\nChannel 1: that's\n\nChannel 0: no.\n\nChannel 1: the financial year. I'll\n\nChannel 0: Oh,\n\nChannel 1: just\n\nChannel 0: yes. It is.\n\nChannel 1: yeah. I got some serious problems with my website, and we were just getting to the end of it when you called, and I went, oh, shit. That's what it is. So sorry I couldn't I just saw your number, but I didn't see your name.\n\nChannel 0: That's okay. Not a problem. Just seeing\n\nChannel 1: Oh, mate.\n\nChannel 0: if next week's good.\n\nChannel 1: Hang on. Let me just check. Hang on a sec.\n\nChannel 0: We did say Wednesday, but I thought maybe I could do Thursday. Can you go back to Wednesday earlier if you can? Let\n\nChannel 1: Yeah.\n\nChannel 0: me\n\nChannel 1: Because\n\nChannel 0: check again.\n\nChannel 1: your business partner's in The US. Yep.\n\nChannel 0: Yes. So we've gotta probably try to do 11:00 maybe. 11AM. Sorry. 10AM.\n\nChannel 1: I\n\nChannel 0: Ten.\n\nChannel 1: have a I have an appointment between ten and eleven already.\n\nChannel 0: Oh, okay. Okay.\n\nChannel 1: I\n\nChannel 0: Eleven\n\nChannel 1: could do\n\nChannel 0: then?\n\nChannel 1: how long do we need?\n\nChannel 0: Not sure. Half an hour maybe at least?\n\nChannel 1: If you want, we we could try and do 09:30 to ten.\n\nChannel 0: Okay. 09:30 ten. I just have to drop kids off, I think. I might\n\nChannel 1: Yep.\n\nChannel 0: make it just on time to my\n\nChannel 1: Me too. Or do you wanna do eleven?\n\nChannel 0: PC.\n\nChannel 1: Is eleven too late, though?\n\nChannel 0: Could be. Let's let us try hold on. Let me just see where we're at. Where are we? We are.\n\nSorry. Just looking at calendar. K. So let's try let's try 09:30, the twenty fourth, Wednesday.\n\nChannel 1: Yep.\n\nChannel 0: Half\n\nChannel 1: Okay.\n\nChannel 0: an hour.\n\nChannel 1: Nine\n\nChannel 0: So it\n\nChannel 1: thirty\n\nChannel 0: could be okay.\n\nChannel 1: for\n\nChannel 0: Yep.\n\nChannel 1: but\n\nChannel 0: Okay.\n\nChannel 1: it but it'll only be half an hour. That's the the that's the caveat\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: is\n\nChannel 0: That's it.\n\nChannel 1: I can\n\nChannel 0: Yeah. That's\n\nChannel 1: I can\n\nChannel 0: fine.\n\nChannel 1: only do half an hour?\n\nChannel 0: Could be. Yep. That's\n\nChannel 1: And and are you you're saying you've got some updates?\n\nChannel 0: fine. Sorry. What's that? If I've got some updates. I've got other updates on what we're on what else we're providing, not on\n\nChannel 1: Alright.\n\nChannel 0: not not updates in particular to your Wise ConnectWise integration. I think Daniel needs to run through the actual access with you on that.\n\nChannel 1: Oh, okay.\n\nChannel 0: So he's\n\nChannel 1: Alright.\n\nChannel 0: got live\n\nChannel 1: Okay.\n\nChannel 0: access to go through, but I've got other updates on, like, you know, we've got AI agents now that we deploy with our cloud phone system. It can be standalone. It could be integrated to cloud phone system. There's a whole bunch of\n\nChannel 1: Yeah.\n\nChannel 0: things like outbound, inbound, you know, everything, like from booking appointments to medical centers, reception after hours. We can even do like a\n\nChannel 1: You you you I went to a a IT event to Crayon, and\n\nChannel 0: yep.\n\nChannel 1: I happen to be sitting next to a guy from Melbourne who's doing very, very similar things to you guys,\n\nChannel 0: Okay.\n\nChannel 1: but he's already built out the ConnectWise thing. Right?\n\nChannel 0: Okay. Right.\n\nChannel 1: So\n\nChannel 0: Yep.\n\nChannel 1: I and and that's where he's winning out. And that's\n\nChannel 0: Yep.\n\nChannel 1: the bit where I'm like, well, unless you've got and and when I say he's built it out, he's not only got the integration working, he's also got the ability to do when a call comes in, there's a pop up in ConnectWise for the technician to put their time into, can summarize the call and add it straight into a time entry into ConnectWise. Like, it's\n\nChannel 0: Yeah.\n\nChannel 1: it's fully integrated with ConnectWise. It's not just the billing side of things.\n\nChannel 0: Understand. Yeah. So we've\n\nChannel 1: And\n\nChannel 0: got that\n\nChannel 1: and\n\nChannel 0: on the go high level integration. So\n\nChannel 1: yeah.\n\nChannel 0: I guess, Dan, it\n\nChannel 1: But\n\nChannel 0: will\n\nChannel 1: either\n\nChannel 0: work\n\nChannel 1: he\n\nChannel 0: out. Yeah.\n\nChannel 1: but but I don't wanna be the only client that asks for it and you spend all this time and then\n\nChannel 0: Understand.\n\nChannel 1: somebody else has done it. You know, I'm already using theirs. So I I just I I wanna be completely transparent with you that there's other people that have done this, and they\n\nChannel 0: Yep. Yep.\n\nChannel 1: hook it straight into a SIP solution, and it's pretty good. It's really\n\nChannel 0: Okay.\n\nChannel 1: good value\n\nChannel 0: Right.\n\nChannel 1: Rather than, you know, me just going because we all these SIP agents, AI agents, and everything, every man in these dog are doing that. Right? It's not this is a this isn't a one time thing, or this is doesn't make you any difference to the next company at the moment. Right?\n\nChannel 0: Yep.\n\nChannel 1: But what makes you different, so what I'm really looking for is somebody that's got a full integration with ConnectWise\n\nChannel 0: Yes.\n\nChannel 1: and and has got other customers using it rather than just, oh, yeah. We can make it work. And I I I'm just I don't know whether or not the value proposition's there for us to turn around and go, you're gonna make it for us. But\n\nChannel 0: Yes.\n\nChannel 1: but we haven't tested it and all that sort of stuff when there's somebody that's got one that doesn't. And it's already fully integrated. It's already built. I could do it today. So I yeah.\n\nChannel 0: Understand.\n\nChannel 1: That's that's where\n\nChannel 0: Yeah. Look.\n\nChannel 1: that's where I'm at.\n\nChannel 0: There's there's a bigger picture behind all this. Like, whilst you may be one of the first here in Australia to integrate with ConnectWise, and ConnectWise is huge in The US with Dan. So he needs to build it out anyway. So I\n\nChannel 1: Yes.\n\nChannel 0: guess it's\n\nChannel 1: But I don't wanna be I don't wanna be your only ConnectWise client. I really don't.\n\nChannel 0: I understand. Yeah. But it\n\nChannel 1: Yeah.\n\nChannel 0: just\n\nChannel 1: Yeah.\n\nChannel 0: happens\n\nChannel 1: So\n\nChannel 0: to be\n\nChannel 1: you can\n\nChannel 0: that you're the only one using it from my understanding right now. And that\n\nChannel 1: well,\n\nChannel 0: that's\n\nChannel 1: with the well well, then that tells me that you don't have any other MSPs that you're using your phone system. So because because ConnectWise is one of the most popular PFA in\n\nChannel 0: yeah.\n\nChannel 1: in in in the world that I've seen.\n\nChannel 0: Yeah.\n\nChannel 1: You could correct me if I'm wrong, but\n\nChannel 0: No. I'm not gonna disagree with that, but I guess I I don't know the inner workings of my other IT companies or MSPs service providers that that actually do what on the billing side. They just take our raw CDRs and they just process it themselves. They don't need us to provide a connect for them for their platforms. They just take raw CDRs, but most of them do that.\n\nSo I don't know what else they do on on that end. But, look, happy to\n\nChannel 1: Right.\n\nChannel 0: just\n\nChannel 1: Yeah.\n\nChannel 0: get this meeting going with Daniel\n\nChannel 1: Because\n\nChannel 0: so that he can then\n\nChannel 1: alright.\n\nChannel 0: just\n\nChannel 1: Well,\n\nChannel 0: work\n\nChannel 1: we\n\nChannel 0: out\n\nChannel 1: because\n\nChannel 0: exactly\n\nChannel 1: because\n\nChannel 0: what\n\nChannel 1: at\n\nChannel 0: needs\n\nChannel 1: the\n\nChannel 0: to\n\nChannel 1: moment,\n\nChannel 0: be done.\n\nChannel 1: the the integration's just billing. Right? I mean, there there there's more than there's there's operational stuff that I'd wanna do with it as well.\n\nChannel 0: Okay. Yep.\n\nChannel 1: So yeah. Okay. Alright. Let's\n\nChannel 0: I guess\n\nChannel 1: check\n\nChannel 0: he just\n\nChannel 1: on\n\nChannel 0: needs a a full debrief on on what you want done and how it's gonna be built so he can go out and work it and spend more time on it because he's been building a lot of other stuff that's taken a priority. So then\n\nChannel 1: Yeah. Okay.\n\nChannel 0: now we'll come back, and we'll we'll finish this off and get you on board.\n\nChannel 1: Okay. Alright,\n\nChannel 0: Alright.\n\nChannel 1: Sean.\n\nChannel 0: Let's\n\nChannel 1: Alright.\n\nChannel 0: go from there. Okay. Thanks. Alright.\n\nChannel 1: Stay ahead.\n\nChannel 0: Lock it in. Alright. Ciao. Okay. Bye.\n\nChannel 1: K. Bye.\n\nChannel 0: Thanks.\n\nChannel 1: K.","paragraphs":[{"sentences":[{"text":"Hey, Sean.","start":0.88,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.12868163734674454},{"text":"How are you doing?","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.16628862172365189}],"sentiment":"neutral","sentiment_score":0.15375296026468277,"channel":1,"num_words":6,"start":0.88,"end":2.26},{"sentences":[{"text":"Good, Chris.","start":2.32,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4948335886001587},{"text":"How are you?","start":2.8799999,"end":3.62,"sentiment":"neutral","sentiment_score":0.3188185195128123}],"sentiment":"positive","sentiment_score":0.38922454714775084,"channel":0,"num_words":5,"start":2.32,"end":3.62},{"sentences":[{"text":"Yeah.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.06624604761600494}],"sentiment":"neutral","sentiment_score":0.06624604761600494,"channel":1,"num_words":1,"start":4.56,"end":5.06},{"sentences":[{"text":"Yes.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.02905912511050701}],"sentiment":"neutral","sentiment_score":0.02905912511050701,"channel":0,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Dealing with all sorts of fires at the moment, and","start":5.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.23543984591960906}],"sentiment":"neutral","sentiment_score":-0.23543984591960906,"channel":1,"num_words":10,"start":5.3599997,"end":7.68},{"sentences":[{"text":"Oh,","start":7.52,"end":7.9199996,"sentiment":"neutral","sentiment_score":-0.28618282079696655}],"sentiment":"neutral","sentiment_score":-0.28618282079696655,"channel":0,"num_words":1,"start":7.52,"end":7.9199996},{"sentences":[{"text":"that's","start":7.68,"end":8.0,"sentiment":"negative","sentiment_score":-0.33438608050346375}],"sentiment":"negative","sentiment_score":-0.33438608050346375,"channel":1,"num_words":1,"start":7.68,"end":8.0},{"sentences":[{"text":"no.","start":7.9199996,"end":8.42,"sentiment":"negative","sentiment_score":-0.3470061719417572}],"sentiment":"negative","sentiment_score":-0.3470061719417572,"channel":0,"num_words":1,"start":7.9199996,"end":8.42},{"sentences":[{"text":"the financial year.","start":8.0,"end":9.94,"sentiment":"negative","sentiment_score":-0.37294240792592365},{"text":"I'll","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":-0.133407860994339}],"sentiment":"neutral","sentiment_score":-0.3130587711930275,"channel":1,"num_words":4,"start":8.0,"end":10.32},{"sentences":[{"text":"Oh,","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":-0.17158590257167816}],"sentiment":"neutral","sentiment_score":-0.17158590257167816,"channel":0,"num_words":1,"start":10.08,"end":10.32},{"sentences":[{"text":"just","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.12275159358978271}],"sentiment":"neutral","sentiment_score":-0.12275159358978271,"channel":1,"num_words":1,"start":10.32,"end":10.559999},{"sentences":[{"text":"yes.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.0901949629187584},{"text":"It is.","start":10.639999,"end":11.3,"sentiment":"neutral","sentiment_score":-0.1206604391336441}],"sentiment":"neutral","sentiment_score":-0.11050528039534886,"channel":0,"num_words":3,"start":10.32,"end":11.3},{"sentences":[{"text":"yeah.","start":11.84,"end":12.24,"sentiment":"neutral","sentiment_score":-0.16984674334526062},{"text":"I got some serious problems with my website, and we were just getting to the end of it when you called, and I went, oh, shit.","start":12.24,"end":19.895,"sentiment":"negative","sentiment_score":-0.3797855400122129},{"text":"That's what it is.","start":19.895,"end":20.955,"sentiment":"neutral","sentiment_score":-0.3312181681394577},{"text":"So sorry I couldn't I just saw your number, but I didn't see your name.","start":21.654999,"end":25.755,"sentiment":"neutral","sentiment_score":-0.167919293542703}],"sentiment":"neutral","sentiment_score":-0.3019115838991559,"channel":1,"num_words":46,"start":11.84,"end":25.755},{"sentences":[{"text":"That's okay.","start":25.904999,"end":26.544998,"sentiment":"neutral","sentiment_score":0.02517155121313408},{"text":"Not a problem.","start":26.544998,"end":27.445,"sentiment":"neutral","sentiment_score":0.12360086540381114},{"text":"Just seeing","start":28.705,"end":29.265,"sentiment":"neutral","sentiment_score":0.08231039717793465}],"sentiment":"neutral","sentiment_score":0.08368092757051013,"channel":0,"num_words":7,"start":25.904999,"end":29.265},{"sentences":[{"text":"Oh, mate.","start":29.095,"end":29.755,"sentiment":"neutral","sentiment_score":0.20973289757966995}],"sentiment":"neutral","sentiment_score":0.20973289757966995,"channel":1,"num_words":2,"start":29.095,"end":29.755},{"sentences":[{"text":"if next week's good.","start":29.265,"end":30.78,"sentiment":"neutral","sentiment_score":0.3095148801803589}],"sentiment":"neutral","sentiment_score":0.3095148801803589,"channel":0,"num_words":4,"start":29.265,"end":30.78},{"sentences":[{"text":"Hang 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how it's gonna be built so he can go out and work it and spend more time on it because he's been building a lot of other stuff that's taken a priority.","start":389.93,"end":399.71,"sentiment":"neutral","sentiment_score":0.1618696041405201},{"text":"So then","start":400.125,"end":400.785,"sentiment":"neutral","sentiment_score":0.08681190013885498}],"sentiment":"neutral","sentiment_score":0.1586062257056651,"channel":0,"num_words":46,"start":389.93,"end":400.785},{"sentences":[{"text":"Yeah.","start":400.4,"end":400.64,"sentiment":"neutral","sentiment_score":0.10048867762088776},{"text":"Okay.","start":400.64,"end":401.14,"sentiment":"neutral","sentiment_score":0.15225274860858917}],"sentiment":"neutral","sentiment_score":0.12637071311473846,"channel":1,"num_words":2,"start":400.4,"end":401.14},{"sentences":[{"text":"now we'll come back, and we'll we'll finish this off and get you on 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The customer expresses concern about the lack of updates and the agent reassures the customer that they will work to make it happen. They also briefly discuss other projects and the importance of the integration of ConnectWise to their business partner's platforms. The customer expresses interest in meeting the agent to discuss further details and get on board."},"intents":{"segments":[{"text":"if next week's good. Hang on.","start_word":90,"end_word":95,"intents":[{"intent":"Check availability","confidence_score":0.03767214}]},{"text":"If I've got some updates. I've got other updates on what we're on what else we're providing, not on Alright.","start_word":335,"end_word":354,"intents":[{"intent":"Recounting updates","confidence_score":0.00007687876}]},{"text":"not not updates in particular to your Wise ConnectWise integration. 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So I Yes.","start_word":859,"end_word":906,"intents":[{"intent":"Build out connectwise","confidence_score":0.35882998}]},{"text":"get this meeting going with Daniel Because so that he can then alright.","start_word":1096,"end_word":1108,"intents":[{"intent":"Collaborate with daniel","confidence_score":0.017013207}]},{"text":"the the integration's just billing. Right?","start_word":1125,"end_word":1130,"intents":[{"intent":"Discuss billing integration","confidence_score":0.004736147}]},{"text":"Let's I guess check he just on needs a a full debrief on on what you want done and how it's gonna be built so he can go out and work it and spend more time on it because he's been building a lot of other stuff that's taken a priority. So then Yeah.","start_word":1156,"end_word":1209,"intents":[{"intent":"Process debrief","confidence_score":0.0000078647945}]}]},"sentiments":{"segments":[{"text":"Hey, Sean. How are you doing?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.15501989424228668},{"text":"Good, Chris.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.4948335886001587},{"text":"How are you? Yeah. Yes. Dealing with all sorts of fires at the moment, Oh, and that's no.","start_word":8,"end_word":25,"sentiment":"neutral","sentiment_score":-0.13471555709838867},{"text":"the financial year.","start_word":26,"end_word":28,"sentiment":"negative","sentiment_score":-0.3681856393814087},{"text":"Oh, I'll yes. just It is. yeah.","start_word":29,"end_word":35,"sentiment":"neutral","sentiment_score":-0.1324174404144287},{"text":"I got some serious problems with my website, and we were just getting to the end of it when you called, and I went, oh, shit. That's what it is.","start_word":36,"end_word":65,"sentiment":"negative","sentiment_score":-0.39183858036994934},{"text":"So sorry I couldn't I just saw your number, but I didn't see your name. That's okay. Not a problem. Just seeing Oh, mate. if next week's good. Hang on. Let me just check. Hang on a sec. We did say Wednesday, but I thought maybe I could do Thursday. Can you go back to Wednesday earlier if you can? Let Yeah. me Because check again. your business partner's in The US. Yep. Yes. So we've gotta probably try to do 11:00 maybe. 11AM. Sorry. 10AM. I Ten. have a I have an appointment between ten and eleven already. Oh, okay. Okay. I Eleven could do then? how long do we need? Not sure. Half an hour maybe at least? If you want, we we could try and do 09:30 to ten. Okay. 09:30 ten. I just have to drop kids off, I think. I might Yep. make it just on time to my Me too. Or do you wanna do eleven? PC. Is eleven too late, though? Could be. Let's let us try hold on. Let me just see where we're at. Where are we? We are. Sorry. Just looking at calendar. K. So let's try let's try 09:30, the twenty fourth, Wednesday. Yep. Half Okay. an hour. Nine So it thirty could be okay. for Yep. but Okay. it but it'll only be half an hour. That's the the that's the caveat Yeah. Yeah. is That's it. I can Yeah. That's I can fine. only do half an hour? Could be. Yep. That's And and are you you're saying you've got some updates? fine. Sorry. What's that? If I've got some updates. I've got other updates on what we're on what else we're providing, not on Alright. not not updates in particular to your Wise ConnectWise integration. I think Daniel needs to run through the actual access with you on that. Oh, okay. So he's Alright. got live Okay. access to go through, but I've got other updates on, like, you know, we've got AI agents now that we deploy with our cloud phone system. It can be standalone. It could be integrated to cloud phone system. There's a whole bunch of Yeah. things like outbound, inbound, you know, everything, like from booking appointments to medical centers, reception after hours. We can even do like a You you you I went to a a IT event to Crayon, and yep. I happen to be sitting next to a guy from Melbourne who's doing very, very similar things to you guys, Okay. but he's already built out the ConnectWise thing. Right? Okay. Right. So Yep.","start_word":66,"end_word":501,"sentiment":"neutral","sentiment_score":0.023014398689014375},{"text":"I and and that's where he's winning out.","start_word":502,"end_word":509,"sentiment":"positive","sentiment_score":0.3792009651660919},{"text":"And that's Yep. the bit where I'm like, well, unless you've got and and when I say he's built it out, he's not only got the integration working, he's also got the ability to do when a call comes in, there's a pop up in ConnectWise for the technician to put their time into, can summarize the call and add it straight into a time entry into ConnectWise. Like, it's Yeah. it's fully integrated with ConnectWise. It's not just the billing side of things. Understand. Yeah. So we've And got that and on the go high level integration. So yeah. I guess, Dan, it But will either work he out. Yeah. but but I don't wanna be the only client that asks for it and you spend all this time and then Understand. somebody else has done it. You know, I'm already using theirs. So I I just I I wanna be completely transparent with you that there's other people that have done this, and they Yep.","start_word":510,"end_word":676,"sentiment":"neutral","sentiment_score":0.1436440457930108},{"text":"Yep. hook it straight into a SIP solution, and it's pretty good. It's really Okay. good value Right.","start_word":677,"end_word":694,"sentiment":"positive","sentiment_score":0.6354228258132935},{"text":"Rather than, you know, me just going because we all these SIP agents, AI agents, and everything, every man in these dog are doing that. Right? It's not this is a this isn't a one time thing, or this is doesn't make you any difference to the next company at the moment. Right? Yep. But what makes you different, so what I'm really looking for is somebody that's got a full integration with ConnectWise Yes. and and has got other customers using it rather than just, oh, yeah.","start_word":695,"end_word":782,"sentiment":"neutral","sentiment_score":0.08008161187171936},{"text":"We can make it work.","start_word":783,"end_word":787,"sentiment":"positive","sentiment_score":0.3776244819164276},{"text":"And I I I'm just I don't know whether or not the value proposition's there for us to turn around and go, you're gonna make it for us. But Yes. but we haven't tested it and all that sort of stuff when there's somebody that's got one that doesn't. And it's already fully integrated. It's already built. I could do it today. So I yeah. Understand. That's that's where Yeah. Look. that's where I'm at. There's there's a bigger picture behind all this. Like, whilst you may be one of the first here in Australia to integrate with ConnectWise, and ConnectWise is huge in The US with Dan. So he needs to build it out anyway. So I Yes. guess it's But I don't wanna be I don't wanna be your only ConnectWise client.","start_word":788,"end_word":921,"sentiment":"neutral","sentiment_score":0.015842584893107414},{"text":"I really don't. I understand.","start_word":922,"end_word":926,"sentiment":"negative","sentiment_score":-0.43031004071235657},{"text":"Yeah. But it Yeah. just Yeah. happens So to be you can that you're the only one using it from my understanding right now. And that well, that's with the well well, then that tells me that you don't have any other MSPs that you're using your phone system. So because because ConnectWise is one of the most popular PFA in yeah. in in in the world that I've seen. Yeah. You could correct me if I'm wrong, but No. I'm not gonna disagree with that, but I guess I I don't know the inner workings of my other IT companies or MSPs service providers that that actually do what on the billing side. They just take our raw CDRs and they just process it themselves. They don't need us to provide a connect for them for their platforms. They just take raw CDRs, but most of them do that. So I don't know what else they do on on that end. But, look, happy to Right. just Yeah. get this meeting going with Daniel Because so that he can then alright. just Well, work we out because exactly because what at needs the to moment, be done. the the integration's just billing. Right? I mean, there there there's more than there's there's operational stuff that I'd wanna do with it as well. Okay. Yep. So yeah. Okay. Alright. Let's I guess check he just on needs a a full debrief on on what you want done and how it's gonna be built so he can go out and work it and spend more time on it because he's been building a lot of other stuff that's taken a priority. So then Yeah. Okay. now we'll come back, and we'll we'll finish this off and get you on board. Okay. Alright, Alright. Sean. Let's Alright. go from there. Okay.","start_word":927,"end_word":1235,"sentiment":"neutral","sentiment_score":0.06999379396438599},{"text":"Thanks.","start_word":1236,"end_word":1236,"sentiment":"positive","sentiment_score":0.4395129084587097},{"text":"Alright. Stay ahead. Lock it in. Alright. Ciao. Okay. Bye. K. 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