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Hi. Good morning. I'm looking for Carlet. Carlet Palmer from IT department.\n\nOh, okay. Mhmm. Sure. Thank you. Yes.\n\nHello. Hi. Good morning. Am I speaking to Leo? Yeah.\n\nLeo, today, my name is Mary calling from Vigilance AI. I hope you're doing well. Leo, we are a cybersecurity company. They're current an AI powered MDR platform, which investigate in response to security events 24 by seven while having human in the loop. We're trying to get in touch because our CTO would love to have a quick demo.\n\nThis is just to introduce about our company, who we are and what we do. And we're just hoping, you do have an open schedule by next month. Looking at on the September 10, would you be available? Mhmm. Mhmm.\n\nMhmm. I Yeah. Nothing to worry about. Because if you're quite busy for the first week or second week of September, we can quite still book a date, let's say, by the end of September for you to manage your schedule. Anyways, we're not asking to change Cybersecurity SOC.\n\nSOC. 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For our sales department, please press 1. For our service department, please press 2. For our retail parts department, please press 3. For our trade parts department, please press 4. For our administration department, please press 6. To hear these options again, press 9. Good morning. Scaffolding. I'm speaking. Can I have a full name? I can transfer to Leo if you want. I can't get his transfer number. Because I'm gonna transfer to one of the IT people. Hello? Yes. Correct. Yeah. Not not really. At the moment, we are not looking at that. You know, we just sign up for the current contract. So we're not looking at that anytime soon. We're just too busy now with other projects. Yeah. Not not nothing nothing for the next year or so, you know. We are not gonna be looking at anything, any replacement for the next ten months at least because, yeah, we just have new contracts in place. Okay. So yeah. Well, what's the product anyway? SOC. The cybersecurity SOC is the name of the the company. Vigilance. Vigilance AI. I don't even see you on a Vigilance AI. Okay. No problem. So I'll have a look on the on the on the website, and then if I have any any questions, I'll I'll reach out. Okay? Okay. Okay. Okay. Thank you. 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you for contacting Skyfleet Toyota. For our sales department, please press 1. For our service department, please press 2. For our retail parts department, please press 3. For our trade parts department, please press 4.\n\nFor our administration department, please press 6. To hear these options again, press 9. Good morning. Scaffolding. I'm speaking.\n\nCan I have a full name? I can transfer to Leo if you want. I can't get his transfer number. Because I'm gonna transfer to one of the IT people. Hello?\n\nYes. Correct. Yeah. Not not really. At the moment, we are not looking at that.\n\nYou know, we just sign up for the current contract. So we're not looking at that anytime soon. We're just too busy now with other projects. Yeah. Not not nothing nothing for the next year or so, you know.\n\nWe are not gonna be looking at anything, any replacement for the next ten months at least because, yeah, we just have new contracts in place. Okay. So yeah. Well, what's the product anyway? SOC.\n\nThe cybersecurity SOC is the name of the the company. Vigilance. Vigilance AI. I don't even see you on a Vigilance AI. Okay.\n\nNo problem. So I'll have a look on the on the on the website, and then if I have any any questions, I'll I'll reach out. Okay? Okay. Okay.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for contacting Skyfleet Toyota.","start":0.88,"end":3.06,"sentiment":"positive","sentiment_score":0.47489101191361743},{"text":"For our sales department, please press 1.","start":3.12,"end":5.46,"sentiment":"neutral","sentiment_score":0.1485388002225331},{"text":"For our service department, please press 2.","start":5.6,"end":8.02,"sentiment":"neutral","sentiment_score":0.0748503181551184},{"text":"For our retail parts department, please press 3.","start":8.32,"end":11.139999,"sentiment":"neutral","sentiment_score":0.05875132232904434},{"text":"For our trade parts department, please press 4.","start":11.599999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.04528099624440074}],"sentiment":"neutral","sentiment_score":0.14570356801980072,"num_words":36,"start":0.88,"end":14.259999},{"sentences":[{"text":"For our administration department, please press 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For our sales department, please press 1. For our service department, please press 2. For our retail parts department, please press 3. For our trade parts department, please press 4.\n\nFor our administration department, please press 6. To hear these options again, press 9. Good morning. Scaffolding. I'm speaking.\n\nChannel 0: Yes. Hi. Good morning. I'm looking for Carlet.\n\nChannel 1: Can I have a full name?\n\nChannel 0: Carlet Palmer from IT department.\n\nChannel 1: I can transfer to Leo if you want. I can't get\n\nChannel 0: Oh,\n\nChannel 1: his transfer number.\n\nChannel 0: okay.\n\nChannel 1: Because I'm gonna transfer to one of the IT people.\n\nChannel 0: Mhmm. Sure. Thank you.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Hi. Good morning. Am I speaking to Leo?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Yeah. Leo, today, my name is Mary calling from Vigilance AI. I hope you're doing well. Leo, we are a cybersecurity company. They're current an AI powered MDR platform, which investigate in response to security events 24 by seven while having human in the loop.\n\nWe're trying to get in touch because our CTO would love to have a quick demo. This is just to introduce about our company, who we are and what we do. And we're just hoping, you do have an open schedule by next month. Looking at on the September 10, would you be available?\n\nChannel 1: Yeah. Not not really. At the moment, we are not looking at that. You know, we just sign up for the current contract. So we're not looking at that anytime soon.\n\nWe're just too busy\n\nChannel 0: Mhmm.\n\nChannel 1: now with other\n\nChannel 0: Mhmm.\n\nChannel 1: projects.\n\nChannel 0: Mhmm. I\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Nothing to worry about. Because if you're quite busy for the first week or second week of September, we can quite still book a date, let's say, by the end of September for you to manage your schedule. Anyways,\n\nChannel 1: Not\n\nChannel 0: we're\n\nChannel 1: not\n\nChannel 0: not asking\n\nChannel 1: nothing\n\nChannel 0: to change\n\nChannel 1: nothing for the next year or so, you know. We are not gonna be looking at anything, any replacement for the next ten months at least because, yeah, we just have new contracts in place. Okay. So yeah. Well, what's the product anyway?\n\nChannel 0: Cybersecurity SOC.\n\nChannel 1: SOC.\n\nChannel 0: SOC.\n\nChannel 1: The\n\nChannel 0: Yes.\n\nChannel 1: cybersecurity SOC is the name of the the company.\n\nChannel 0: No. Oh, no. It's Vigilance. Vigilance AI. So we are a cybersecurity company.\n\nChannel 1: Vigilance.\n\nChannel 0: Vigilance. Yes.\n\nChannel 1: Vigilance AI.\n\nChannel 0: Yeah. That's right.\n\nChannel 1: I don't even see you on a Vigilance AI.\n\nChannel 0: It's yes. V I d I l e n f e.\n\nChannel 1: Okay. No problem. So I'll have a look on the on the on the website, and then if I have any any questions, I'll I'll reach out. Okay?\n\nChannel 0: Mhmm. Mhmm. Okay. Sure\n\nChannel 1: Okay.\n\nChannel 0: then. I'll\n\nChannel 1: Okay.\n\nChannel 0: make a note. Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for contacting Skyfleet Toyota.","start":0.88,"end":3.06,"sentiment":"positive","sentiment_score":0.47489101191361743},{"text":"For our sales department, please press 1.","start":3.12,"end":5.46,"sentiment":"neutral","sentiment_score":0.1485388002225331},{"text":"For our service department, please press 2.","start":5.6,"end":8.02,"sentiment":"neutral","sentiment_score":0.0748503181551184},{"text":"For our retail parts department, please press 3.","start":8.32,"end":11.139999,"sentiment":"neutral","sentiment_score":0.05875132232904434},{"text":"For our trade parts department, please press 4.","start":11.599999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.04528099624440074}],"sentiment":"neutral","sentiment_score":0.14570356801980072,"channel":1,"num_words":36,"start":0.88,"end":14.259999},{"sentences":[{"text":"For our administration department, please press 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a note.","start":248.24501,"end":248.725,"sentiment":"neutral","sentiment_score":0.14237105349699655},{"text":"Thank","start":248.725,"end":249.04501,"sentiment":"positive","sentiment_score":0.343867689371109}],"sentiment":"neutral","sentiment_score":0.19274521246552467,"channel":0,"num_words":4,"start":248.24501,"end":249.04501},{"sentences":[{"text":"Okay.","start":248.885,"end":249.36499,"sentiment":"neutral","sentiment_score":0.3303980827331543}],"sentiment":"neutral","sentiment_score":0.3303980827331543,"channel":1,"num_words":1,"start":248.885,"end":249.36499},{"sentences":[{"text":"you.","start":249.04501,"end":249.54501,"sentiment":"neutral","sentiment_score":0.18357644975185392}],"sentiment":"neutral","sentiment_score":0.18357644975185392,"channel":0,"num_words":1,"start":249.04501,"end":249.54501},{"sentences":[{"text":"Thank you.","start":249.36499,"end":249.845,"sentiment":"positive","sentiment_score":0.801530510187149},{"text":"Bye.","start":249.845,"end":250.345,"sentiment":"neutral","sentiment_score":-0.08364664018154144}],"sentiment":"positive","sentiment_score":0.5064714600642523,"channel":1,"num_words":3,"start":249.36499,"end":250.345}]},"summary":{"result":"success","short":"A customer calls Sky Skyiva Toyota and is directed to various options. They are then transferred to Leo from the IT department and are greeted by Mary frombound. Leo introduces themselves as a cybersecurity company and offers a demo, but the customer is not interested and is not ready for a demo yet. They discuss the company's current projects and offer to book a date for the customer if they are busy."},"intents":{"segments":[{"text":"I can transfer to Leo if you want. I can't get Oh, his transfer number. okay. Because I'm gonna transfer to one of the IT people. Mhmm. Sure.","start_word":74,"end_word":101,"intents":[{"intent":"Transfer call to leo","confidence_score":0.012204068}]},{"text":"So we're not looking at that anytime soon. We're just too busy Mhmm. now with other Mhmm. projects. Mhmm.","start_word":240,"end_word":258,"intents":[{"intent":"Book project","confidence_score":0.023223205}]},{"text":"Because if you're quite busy for the first week or second week of September, we can quite still book a date, let's say, by the end of September for you to manage your schedule.","start_word":265,"end_word":298,"intents":[{"intent":"Manage schedule","confidence_score":0.6973854}]},{"text":"Well, what's the product anyway? Cybersecurity SOC.","start_word":346,"end_word":352,"intents":[{"intent":"Discuss product","confidence_score":0.22981706}]},{"text":"So I'll have a look on the on the on the website, and then if I have any any questions, I'll I'll reach out. Okay? Mhmm.","start_word":410,"end_word":435,"intents":[{"intent":"Check website","confidence_score":0.2447557},{"intent":"Reach out","confidence_score":0.123694964}]},{"text":"I'll Okay. make a note. Thank Okay.","start_word":441,"end_word":447,"intents":[{"intent":"Make note","confidence_score":0.8057576}]}]},"sentiments":{"segments":[{"text":"Thank you for contacting Skyfleet Toyota.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4903267025947571},{"text":"For our sales department, please press 1. For our service department, please press 2. For our retail parts department, please press 3. For our trade parts department, please press 4. For our administration department, please press 6. To hear these options again, press 9. Good morning. Scaffolding. I'm speaking. Yes. Hi. Good morning. I'm looking for Carlet. Can I have a full name? Carlet Palmer from IT department. I can transfer to Leo if you want. I can't get Oh, his transfer number. okay. Because I'm gonna transfer to one of the IT people. Mhmm. Sure. Thank you. Hello? Yes. Hello. Hi. Good morning. Am I speaking to Leo? Yes. Correct. Yeah.","start_word":6,"end_word":117,"sentiment":"neutral","sentiment_score":0.00883438903838396},{"text":"Leo, today, my name is Mary calling from Vigilance AI. I hope you're doing well.","start_word":118,"end_word":132,"sentiment":"positive","sentiment_score":0.4253474473953247},{"text":"Leo, we are a cybersecurity company. They're current an AI powered MDR platform, which investigate in response to security events 24 by seven while having human in the loop.","start_word":133,"end_word":161,"sentiment":"neutral","sentiment_score":0.23518462479114532},{"text":"We're trying to get in touch because our CTO would love to have a quick demo.","start_word":162,"end_word":177,"sentiment":"positive","sentiment_score":0.36745843291282654},{"text":"This is just to introduce about our company, who we are and what we do. And we're just hoping, you do have an open schedule by next month. Looking at on the September 10, would you be available? Yeah. Not not really.","start_word":178,"end_word":219,"sentiment":"neutral","sentiment_score":0.16752572357654572},{"text":"At the moment, we are not looking at that.","start_word":220,"end_word":228,"sentiment":"negative","sentiment_score":-0.3631635308265686},{"text":"You know, we just sign up for the current contract.","start_word":229,"end_word":238,"sentiment":"neutral","sentiment_score":-0.2613164782524109},{"text":"So we're not looking at that anytime soon. We're just too busy Mhmm.","start_word":239,"end_word":251,"sentiment":"negative","sentiment_score":-0.4410940110683441},{"text":"now with other Mhmm. projects. Mhmm. I Yeah. Yeah. Nothing to worry about. Because if you're quite busy for the first week or second week of September, we can quite still book a date, let's say, by the end of September for you to manage your schedule. Anyways, Not we're not not asking nothing to change nothing for the next year or so, you know.","start_word":252,"end_word":316,"sentiment":"neutral","sentiment_score":0.0294710174202919},{"text":"We are not gonna be looking at anything, any replacement for the next ten months at least because, yeah, we just have new contracts in place.","start_word":317,"end_word":342,"sentiment":"negative","sentiment_score":-0.42144113779067993},{"text":"Okay. So yeah. Well, what's the product anyway? Cybersecurity SOC. SOC. SOC. The Yes. cybersecurity SOC is the name of the the company. No. Oh, no. It's Vigilance. Vigilance AI. So we are a cybersecurity company. Vigilance. Vigilance. Yes. Vigilance AI. Yeah. That's right. I don't even see you on a Vigilance AI. It's yes. V I d I l e n f e. Okay. No problem. So I'll have a look on the on the on the website, and then if I have any any questions, I'll I'll reach out. Okay? Mhmm. Mhmm. Okay. Sure Okay. then. I'll Okay. make a note.","start_word":343,"end_word":445,"sentiment":"neutral","sentiment_score":0.05680810660123825},{"text":"Thank Okay.","start_word":446,"end_word":447,"sentiment":"positive","sentiment_score":0.33488795161247253},{"text":"you.","start_word":448,"end_word":448,"sentiment":"neutral","sentiment_score":0.27537769079208374},{"text":"Thank you. Bye.","start_word":449,"end_word":451,"sentiment":"positive","sentiment_score":0.6410195827484131}],"average":{"sentiment":"neutral","sentiment_score":0.046670302222756775}}}}