{"metadata":{"transaction_key":"deprecated","request_id":"019f4a9d-71f8-7263-926d-f1c441b2d2a2","sha256":"4d6f6f8a57c0277ebbfddbcf5ba9f5ac4d4445dafdff64efb7bf7701fb90b67b","created":"2026-07-10T06:01:01.324Z","duration":59.039936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":180,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":198,"output_tokens":198},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":198,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, ma'am. Good afternoon. This is Abby from Tech two One in Springfield, Brisbane. How are you? Yeah. We wanted to reach out to the person or whoever works with your IT, ma'am, for the quick gap analysis for an IT review. Oh, okay. Okay. No problem, ma'am. Is this the same number I could call? Okay. No problem. Thank you. Take care. Bye bye.","confidence":0.99853516,"words":[{"word":"hi","start":21.785,"end":22.105,"confidence":0.9975586,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.24914604425430295},{"word":"ma'am","start":22.105,"end":22.585,"confidence":0.984375,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.247016042470932},{"word":"good","start":22.585,"end":22.824999,"confidence":0.8691406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4209275841712952},{"word":"afternoon","start":22.824999,"end":23.305,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4714137613773346},{"word":"this","start":23.305,"end":23.545,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4229894280433655},{"word":"is","start":23.545,"end":23.785,"confidence":0.99609375,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3775186538696289},{"word":"abby","start":23.785,"end":24.185,"confidence":0.9160156,"punctuated_word":"Abby","sentiment":"positive","sentiment_score":0.35283032059669495},{"word":"from","start":24.185,"end":24.505,"confidence":0.9970703,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.374657690525055},{"word":"tech","start":24.505,"end":24.665,"confidence":0.26464844,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.24720054864883423},{"word":"two","start":24.665,"end":24.825,"confidence":0.28442383,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.214746817946434},{"word":"one","start":24.825,"end":25.325,"confidence":0.56933594,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.22265280783176425},{"word":"in","start":25.384998,"end":25.705,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2173218280076981},{"word":"springfield","start":25.705,"end":26.205,"confidence":0.9020996,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.22253453731536865},{"word":"brisbane","start":26.345,"end":26.845,"confidence":0.99853516,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.30574363470077515},{"word":"how","start":27.305,"end":27.465,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28331154584884644},{"word":"are","start":27.465,"end":27.625,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2520551383495331},{"word":"you","start":27.625,"end":28.125,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2491455078125},{"word":"yeah","start":31.84,"end":32.16,"confidence":0.9519043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07452917098999023},{"word":"we","start":32.16,"end":32.4,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.014082301408052444},{"word":"wanted","start":32.4,"end":32.8,"confidence":0.9941406,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.012563187628984451},{"word":"to","start":32.8,"end":33.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020019540563225743},{"word":"reach","start":33.12,"end":33.36,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.01727886125445366},{"word":"out","start":33.36,"end":33.760002,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.011150149628520012},{"word":"to","start":33.760002,"end":34.260002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0027556512504816055},{"word":"the","start":34.48,"end":34.8,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003366312012076378},{"word":"person","start":34.8,"end":35.3,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.021031014621257785},{"word":"or","start":35.68,"end":36.18,"confidence":0.97802734,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.020755430683493618},{"word":"whoever","start":36.8,"end":37.3,"confidence":0.9970703,"punctuated_word":"whoever","sentiment":"neutral","sentiment_score":0.015474501065909864},{"word":"works","start":37.6,"end":37.920002,"confidence":1.0,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.004137920215725899},{"word":"with","start":37.920002,"end":38.32,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0024499502032995224},{"word":"your","start":38.32,"end":38.64,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.001677047461271286},{"word":"it","start":38.64,"end":39.04,"confidence":0.9951172,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":-0.0016233418136835098},{"word":"ma'am","start":39.04,"end":39.54,"confidence":0.9975586,"punctuated_word":"ma'am,","sentiment":"neutral","sentiment_score":0.010263453237712383},{"word":"for","start":40.0,"end":40.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.022410204634070396},{"word":"the","start":40.32,"end":40.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018898561596870422},{"word":"quick","start":40.48,"end":40.8,"confidence":0.9980469,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.026954926550388336},{"word":"gap","start":40.8,"end":41.12,"confidence":0.8491211,"punctuated_word":"gap","sentiment":"neutral","sentiment_score":-0.0003045815974473953},{"word":"analysis","start":41.12,"end":41.62,"confidence":1.0,"punctuated_word":"analysis","sentiment":"neutral","sentiment_score":-0.0010933801531791687},{"word":"for","start":41.84,"end":42.08,"confidence":0.9277344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00536973774433136},{"word":"an","start":42.08,"end":42.24,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0039984434843063354},{"word":"it","start":42.24,"end":42.64,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.010846126824617386},{"word":"review","start":42.64,"end":43.14,"confidence":0.9980469,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":-0.02512248419225216},{"word":"oh","start":48.765,"end":49.265,"confidence":0.9272461,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.042692817747592926},{"word":"okay","start":49.485,"end":49.725,"confidence":0.9213867,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.028726987540721893},{"word":"okay","start":49.725,"end":50.204998,"confidence":0.9621582,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01978384330868721},{"word":"no","start":50.204998,"end":50.445,"confidence":0.82373047,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.006725296378135681},{"word":"problem","start":50.445,"end":50.844997,"confidence":0.99560547,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.019547678530216217},{"word":"ma'am","start":50.844997,"end":51.085,"confidence":1.0,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.0136318514123559},{"word":"is","start":51.085,"end":51.245,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.006988587789237499},{"word":"this","start":51.245,"end":51.405,"confidence":0.99316406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0010593272745609283},{"word":"the","start":51.405,"end":51.485,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0027228184044361115},{"word":"same","start":51.485,"end":51.725,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.0022254735231399536},{"word":"number","start":51.725,"end":52.225,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.016910748556256294},{"word":"i","start":52.445,"end":52.605,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00858745165169239},{"word":"could","start":52.605,"end":52.925,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.008915768936276436},{"word":"call","start":52.925,"end":53.425,"confidence":1.0,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.012614671140909197},{"word":"okay","start":54.524998,"end":55.024998,"confidence":0.8474121,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08053557574748993},{"word":"no","start":55.085,"end":55.324997,"confidence":0.9194336,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14617875218391418},{"word":"problem","start":55.324997,"end":55.725,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.1915760487318039},{"word":"thank","start":55.725,"end":55.964996,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4765045642852783},{"word":"you","start":55.964996,"end":56.204998,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4791987240314483},{"word":"take","start":56.204998,"end":56.445,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.412399560213089},{"word":"care","start":56.445,"end":56.844997,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3863075375556946},{"word":"bye","start":56.844997,"end":57.085,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.4158404469490051},{"word":"bye","start":57.085,"end":57.585,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.28551143407821655}],"paragraphs":{"transcript":"\nHi, ma'am. Good afternoon. This is Abby from Tech two One in Springfield, Brisbane. How are you? Yeah.\n\nWe wanted to reach out to the person or whoever works with your IT, ma'am, for the quick gap analysis for an IT review. Oh, okay. Okay. No problem, ma'am. Is this the same number I could call?\n\nOkay. No problem. Thank you. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, ma'am.","start":21.785,"end":22.585,"sentiment":"neutral","sentiment_score":0.2480810433626175},{"text":"Good afternoon.","start":22.585,"end":23.305,"sentiment":"positive","sentiment_score":0.4461706727743149},{"text":"This is Abby from Tech two One in Springfield, Brisbane.","start":23.305,"end":26.845,"sentiment":"neutral","sentiment_score":0.2958196267485619},{"text":"How are you?","start":27.305,"end":28.125,"sentiment":"neutral","sentiment_score":0.2615040640036265},{"text":"Yeah.","start":31.84,"end":32.16,"sentiment":"neutral","sentiment_score":0.07452917098999023}],"sentiment":"neutral","sentiment_score":0.2892078368200196,"num_words":18,"start":21.785,"end":32.16},{"sentences":[{"text":"We wanted to reach out to the person or whoever works with your IT, ma'am, for the quick gap analysis for an IT review.","start":32.16,"end":43.14,"sentiment":"neutral","sentiment_score":0.00766738938788573},{"text":"Oh, okay.","start":48.765,"end":49.725,"sentiment":"neutral","sentiment_score":-0.03570990264415741},{"text":"Okay.","start":49.725,"end":50.204998,"sentiment":"neutral","sentiment_score":-0.01978384330868721},{"text":"No problem, ma'am.","start":50.204998,"end":51.085,"sentiment":"neutral","sentiment_score":0.013301608773569265},{"text":"Is this the same number I could call?","start":51.085,"end":53.425,"sentiment":"neutral","sentiment_score":-0.006946737528778613}],"sentiment":"neutral","sentiment_score":0.0020301216527035364,"num_words":38,"start":32.16,"end":53.425},{"sentences":[{"text":"Okay.","start":54.524998,"end":55.024998,"sentiment":"neutral","sentiment_score":0.08053557574748993},{"text":"No problem.","start":55.085,"end":55.725,"sentiment":"neutral","sentiment_score":0.16887740045785904},{"text":"Thank you.","start":55.725,"end":56.204998,"sentiment":"positive","sentiment_score":0.47785164415836334},{"text":"Take care.","start":56.204998,"end":56.844997,"sentiment":"positive","sentiment_score":0.3993535488843918},{"text":"Bye bye.","start":56.844997,"end":57.585,"sentiment":"positive","sentiment_score":0.35067594051361084}],"sentiment":"neutral","sentiment_score":0.3193391826417711,"num_words":9,"start":54.524998,"end":57.585}]}}]},{"alternatives":[{"transcript":"Work, and thanks for your call. This call will be recorded for training and quality control purposes. Welcome to the Australian Homestay Network. How may I help you today? Mhmm. I'm fine. How can I help you today? Okay. They're not open they're not available today. You'll have to call back on Monday. Okay? Okay. Same number. Yes. Mhmm. Okay. Thank you. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"work","start":0.08,"end":0.32,"confidence":0.7282715,"punctuated_word":"Work,","sentiment":"neutral","sentiment_score":0.30119484663009644},{"word":"and","start":0.32,"end":0.39999998,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.34883955121040344},{"word":"thanks","start":0.39999998,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"thanks","sentiment":"positive","sentiment_score":0.6300030946731567},{"word":"for","start":0.71999997,"end":0.88,"confidence":0.9970703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4717824161052704},{"word":"your","start":0.88,"end":1.12,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5108602046966553},{"word":"call","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.4673563539981842},{"word":"this","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.18967588245868683},{"word":"call","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.20498858392238617},{"word":"will","start":2.08,"end":2.24,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15416933596134186},{"word":"be","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0987439975142479},{"word":"recorded","start":2.48,"end":2.96,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.14271306991577148},{"word":"for","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09433984756469728},{"word":"training","start":3.1999998,"end":3.6799998,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.17194172739982605},{"word":"and","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08650539070367813},{"word":"quality","start":3.9199998,"end":4.4,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.12338817864656448},{"word":"control","start":4.4,"end":4.7999997,"confidence":1.0,"punctuated_word":"control","sentiment":"neutral","sentiment_score":0.21255050599575043},{"word":"purposes","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.19297648966312408},{"word":"welcome","start":17.414999,"end":17.814999,"confidence":0.99902344,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2844249904155731},{"word":"to","start":17.814999,"end":17.975,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.34552961587905884},{"word":"the","start":17.975,"end":18.215,"confidence":0.8613281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3311764895915985},{"word":"australian","start":18.215,"end":18.615,"confidence":0.9980469,"punctuated_word":"Australian","sentiment":"positive","sentiment_score":0.34857484698295593},{"word":"homestay","start":18.615,"end":19.095,"confidence":0.89241534,"punctuated_word":"Homestay","sentiment":"neutral","sentiment_score":0.3236040472984314},{"word":"network","start":19.095,"end":19.574999,"confidence":0.9926758,"punctuated_word":"Network.","sentiment":"positive","sentiment_score":0.3888459801673889},{"word":"how","start":19.574999,"end":19.735,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.32364630699157715},{"word":"may","start":19.735,"end":19.974998,"confidence":0.99902344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.34706759452819824},{"word":"i","start":19.974998,"end":20.055,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3646930456161499},{"word":"help","start":20.055,"end":20.295,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.3177337050437927},{"word":"you","start":20.295,"end":20.535,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3316928744316101},{"word":"today","start":20.535,"end":21.035,"confidence":0.99853516,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2879742980003357},{"word":"mhmm","start":27.814999,"end":28.314999,"confidence":0.97717285,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11757107824087144},{"word":"i'm","start":29.095,"end":29.335,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.22104541957378387},{"word":"fine","start":29.335,"end":29.735,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2509668469429016},{"word":"how","start":29.735,"end":29.974998,"confidence":0.9921875,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1657617688179016},{"word":"can","start":29.974998,"end":30.134998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18995273113250732},{"word":"i","start":30.134998,"end":30.294998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20105132460594177},{"word":"help","start":30.294998,"end":30.6,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.15031646192073822},{"word":"you","start":30.6,"end":31.1,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17214089632034302},{"word":"today","start":36.9075,"end":37.4075,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.018630076199769977},{"word":"okay","start":43.855,"end":44.175,"confidence":0.8347168,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09425023198127748},{"word":"they're","start":44.175,"end":44.415,"confidence":0.99609375,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.1887583434581757},{"word":"not","start":44.415,"end":44.655,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22381949424743652},{"word":"open","start":44.655,"end":44.975,"confidence":0.8154297,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.22897322475910187},{"word":"they're","start":45.055,"end":45.295,"confidence":0.99658203,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.2846946120262146},{"word":"not","start":45.295,"end":45.535,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2900276482105255},{"word":"available","start":45.535,"end":46.015,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.3071361184120178},{"word":"today","start":46.015,"end":46.335,"confidence":0.99609375,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.2603757381439209},{"word":"you'll","start":46.335,"end":46.575,"confidence":0.9995117,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.18709439039230347},{"word":"have","start":46.575,"end":46.735,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16040532290935516},{"word":"to","start":46.735,"end":46.815,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1541379541158676},{"word":"call","start":46.815,"end":46.975,"confidence":0.99121094,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1282096952199936},{"word":"back","start":46.975,"end":47.215,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13180235028266907},{"word":"on","start":47.215,"end":47.455,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1312205046415329},{"word":"monday","start":47.455,"end":47.955,"confidence":0.9995117,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":-0.1800103485584259},{"word":"okay","start":50.015,"end":50.515,"confidence":0.66430664,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.012829161249101162},{"word":"okay","start":50.815,"end":51.315,"confidence":0.93188477,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009398434311151505},{"word":"same","start":52.975,"end":53.215,"confidence":0.98828125,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.004849517717957497},{"word":"number","start":53.215,"end":53.614998,"confidence":0.99194336,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.000992633868008852},{"word":"yes","start":53.614998,"end":54.114998,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02471626177430153},{"word":"mhmm","start":54.255,"end":54.755,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.030023129656910896},{"word":"okay","start":55.535,"end":56.035,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2416244000196457},{"word":"thank","start":56.575,"end":56.895,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40045905113220215},{"word":"you","start":56.895,"end":57.375,"confidence":0.9914551,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.42585837841033936},{"word":"thank","start":57.375,"end":57.614998,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43842971324920654},{"word":"you","start":57.614998,"end":57.855,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3999003171920776},{"word":"bye","start":57.855,"end":58.095,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.20226112008094788},{"word":"bye","start":58.095,"end":58.595,"confidence":0.99609375,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.15330788493156433}],"paragraphs":{"transcript":"\nWork, and thanks for your call. This call will be recorded for training and quality control purposes. Welcome to the Australian Homestay Network. How may I help you today? Mhmm.\n\nI'm fine. How can I help you today? Okay. They're not open they're not available today. You'll have to call back on Monday.\n\nOkay? Okay. Same number. Yes. Mhmm.\n\nOkay. Thank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Work, and thanks for your call.","start":0.08,"end":1.52,"sentiment":"positive","sentiment_score":0.45500607788562775},{"text":"This call will be recorded for training and quality control purposes.","start":1.52,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.15199936452237042},{"text":"Welcome to the Australian Homestay Network.","start":17.414999,"end":19.574999,"sentiment":"positive","sentiment_score":0.33702599505583447},{"text":"How may I help you today?","start":19.574999,"end":21.035,"sentiment":"neutral","sentiment_score":0.32880130410194397},{"text":"Mhmm.","start":27.814999,"end":28.314999,"sentiment":"neutral","sentiment_score":0.11757107824087144}],"sentiment":"neutral","sentiment_score":0.2838188116749128,"num_words":30,"start":0.08,"end":28.314999},{"sentences":[{"text":"I'm fine.","start":29.095,"end":29.735,"sentiment":"neutral","sentiment_score":0.23600613325834274},{"text":"How can I help you today?","start":29.735,"end":37.4075,"sentiment":"neutral","sentiment_score":0.149642209832867},{"text":"Okay.","start":43.855,"end":44.175,"sentiment":"neutral","sentiment_score":-0.09425023198127748},{"text":"They're not open they're not available today.","start":44.175,"end":46.335,"sentiment":"neutral","sentiment_score":-0.25482645417962757},{"text":"You'll have to call back on Monday.","start":46.335,"end":47.955,"sentiment":"neutral","sentiment_score":-0.15326865230287826}],"sentiment":"neutral","sentiment_score":-0.06874132399325786,"num_words":23,"start":29.095,"end":47.955},{"sentences":[{"text":"Okay?","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":-0.012829161249101162},{"text":"Okay.","start":50.815,"end":51.315,"sentiment":"neutral","sentiment_score":0.009398434311151505},{"text":"Same number.","start":52.975,"end":53.614998,"sentiment":"neutral","sentiment_score":0.0029210757929831743},{"text":"Yes.","start":53.614998,"end":54.114998,"sentiment":"neutral","sentiment_score":0.02471626177430153},{"text":"Mhmm.","start":54.255,"end":54.755,"sentiment":"neutral","sentiment_score":0.030023129656910896}],"sentiment":"neutral","sentiment_score":0.009525136013204852,"num_words":6,"start":50.015,"end":54.755},{"sentences":[{"text":"Okay.","start":55.535,"end":56.035,"sentiment":"neutral","sentiment_score":0.2416244000196457},{"text":"Thank you.","start":56.575,"end":57.375,"sentiment":"positive","sentiment_score":0.41315871477127075},{"text":"Thank you.","start":57.375,"end":57.855,"sentiment":"positive","sentiment_score":0.4191650152206421},{"text":"Bye bye.","start":57.855,"end":58.595,"sentiment":"neutral","sentiment_score":0.1777845025062561}],"sentiment":"neutral","sentiment_score":0.32312012357371195,"num_words":7,"start":55.535,"end":58.595}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Work, and thanks for your call. This call will be recorded for training and quality control purposes. Welcome to the Australian Homestay Network. How may I help you today?\n\nChannel 0: Hi, ma'am. Good afternoon. This is Abby from Tech two One in Springfield, Brisbane. How are you?\n\nChannel 1: Mhmm. I'm fine. How can I help you\n\nChannel 0: Yeah. We wanted to reach out to the person or whoever\n\nChannel 1: today?\n\nChannel 0: works with your IT, ma'am, for the quick gap analysis for an IT review.\n\nChannel 1: Okay. They're not open they're not available today. You'll have to call back on Monday.\n\nChannel 0: Oh, okay. Okay.\n\nChannel 1: Okay?\n\nChannel 0: No problem,\n\nChannel 1: Okay.\n\nChannel 0: ma'am. Is this the same number I could call?\n\nChannel 1: Same number. Yes. Mhmm.\n\nChannel 0: Okay. No problem.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Take care.\n\nChannel 1: Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Work, and thanks for your call.","start":0.08,"end":1.52,"sentiment":"positive","sentiment_score":0.45500607788562775},{"text":"This call will be recorded for training and quality control purposes.","start":1.52,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.15199936452237042},{"text":"Welcome to the Australian Homestay Network.","start":17.414999,"end":19.574999,"sentiment":"positive","sentiment_score":0.33702599505583447},{"text":"How may I help you today?","start":19.574999,"end":21.035,"sentiment":"neutral","sentiment_score":0.32880130410194397}],"sentiment":"neutral","sentiment_score":0.28955149213815556,"channel":1,"num_words":29,"start":0.08,"end":21.035},{"sentences":[{"text":"Hi, ma'am.","start":21.785,"end":22.585,"sentiment":"neutral","sentiment_score":0.2480810433626175},{"text":"Good afternoon.","start":22.585,"end":23.305,"sentiment":"positive","sentiment_score":0.4461706727743149},{"text":"This is Abby from Tech two One in Springfield, Brisbane.","start":23.305,"end":26.845,"sentiment":"neutral","sentiment_score":0.2958196267485619},{"text":"How are you?","start":27.305,"end":28.125,"sentiment":"neutral","sentiment_score":0.2615040640036265}],"sentiment":"neutral","sentiment_score":0.30183599363355074,"channel":0,"num_words":17,"start":21.785,"end":28.125},{"sentences":[{"text":"Mhmm.","start":27.814999,"end":28.314999,"sentiment":"neutral","sentiment_score":0.11757107824087144},{"text":"I'm fine.","start":29.095,"end":29.735,"sentiment":"neutral","sentiment_score":0.23600613325834274},{"text":"How can I help you","start":29.735,"end":31.1,"sentiment":"neutral","sentiment_score":0.1758446365594864}],"sentiment":"neutral","sentiment_score":0.1836008159443736,"channel":1,"num_words":8,"start":27.814999,"end":31.1},{"sentences":[{"text":"Yeah.","start":31.84,"end":32.16,"sentiment":"neutral","sentiment_score":0.07452917098999023},{"text":"We wanted to reach out to the person or whoever","start":32.16,"end":37.3,"sentiment":"neutral","sentiment_score":0.013847695011645556}],"sentiment":"neutral","sentiment_score":0.019364192827858707,"channel":0,"num_words":11,"start":31.84,"end":37.3},{"sentences":[{"text":"today?","start":36.9075,"end":37.4075,"sentiment":"neutral","sentiment_score":0.018630076199769977}],"sentiment":"neutral","sentiment_score":0.018630076199769977,"channel":1,"num_words":1,"start":36.9075,"end":37.4075},{"sentences":[{"text":"works with your IT, ma'am, for the quick gap analysis for an IT review.","start":37.6,"end":43.14,"sentiment":"neutral","sentiment_score":0.003252885370914425}],"sentiment":"neutral","sentiment_score":0.003252885370914425,"channel":0,"num_words":14,"start":37.6,"end":43.14},{"sentences":[{"text":"Okay.","start":43.855,"end":44.175,"sentiment":"neutral","sentiment_score":-0.09425023198127748},{"text":"They're not open they're not available today.","start":44.175,"end":46.335,"sentiment":"neutral","sentiment_score":-0.25482645417962757},{"text":"You'll have to call back on Monday.","start":46.335,"end":47.955,"sentiment":"neutral","sentiment_score":-0.15326865230287826}],"sentiment":"neutral","sentiment_score":-0.1967277318239212,"channel":1,"num_words":15,"start":43.855,"end":47.955},{"sentences":[{"text":"Oh, okay.","start":48.765,"end":49.725,"sentiment":"neutral","sentiment_score":-0.03570990264415741},{"text":"Okay.","start":49.725,"end":50.204998,"sentiment":"neutral","sentiment_score":-0.01978384330868721}],"sentiment":"neutral","sentiment_score":-0.030401216199000675,"channel":0,"num_words":3,"start":48.765,"end":50.204998},{"sentences":[{"text":"Okay?","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":-0.012829161249101162}],"sentiment":"neutral","sentiment_score":-0.012829161249101162,"channel":1,"num_words":1,"start":50.015,"end":50.515},{"sentences":[{"text":"No problem,","start":50.204998,"end":50.844997,"sentiment":"neutral","sentiment_score":0.013136487454175949}],"sentiment":"neutral","sentiment_score":0.013136487454175949,"channel":0,"num_words":2,"start":50.204998,"end":50.844997},{"sentences":[{"text":"Okay.","start":50.815,"end":51.315,"sentiment":"neutral","sentiment_score":0.009398434311151505}],"sentiment":"neutral","sentiment_score":0.009398434311151505,"channel":1,"num_words":1,"start":50.815,"end":51.315},{"sentences":[{"text":"ma'am.","start":50.844997,"end":51.085,"sentiment":"neutral","sentiment_score":0.0136318514123559},{"text":"Is this the same number I could call?","start":51.085,"end":53.425,"sentiment":"neutral","sentiment_score":-0.006946737528778613}],"sentiment":"neutral","sentiment_score":-0.004660227646430333,"channel":0,"num_words":9,"start":50.844997,"end":53.425},{"sentences":[{"text":"Same number.","start":52.975,"end":53.614998,"sentiment":"neutral","sentiment_score":0.0029210757929831743},{"text":"Yes.","start":53.614998,"end":54.114998,"sentiment":"neutral","sentiment_score":0.02471626177430153},{"text":"Mhmm.","start":54.255,"end":54.755,"sentiment":"neutral","sentiment_score":0.030023129656910896}],"sentiment":"neutral","sentiment_score":0.015145385754294693,"channel":1,"num_words":4,"start":52.975,"end":54.755},{"sentences":[{"text":"Okay.","start":54.524998,"end":55.024998,"sentiment":"neutral","sentiment_score":0.08053557574748993},{"text":"No problem.","start":55.085,"end":55.725,"sentiment":"neutral","sentiment_score":0.16887740045785904}],"sentiment":"neutral","sentiment_score":0.13943012555440268,"channel":0,"num_words":3,"start":54.524998,"end":55.725},{"sentences":[{"text":"Okay.","start":55.535,"end":56.035,"sentiment":"neutral","sentiment_score":0.2416244000196457}],"sentiment":"neutral","sentiment_score":0.2416244000196457,"channel":1,"num_words":1,"start":55.535,"end":56.035},{"sentences":[{"text":"Thank you.","start":55.725,"end":56.204998,"sentiment":"positive","sentiment_score":0.47785164415836334},{"text":"Take care.","start":56.204998,"end":56.844997,"sentiment":"positive","sentiment_score":0.3993535488843918}],"sentiment":"positive","sentiment_score":0.43860259652137756,"channel":0,"num_words":4,"start":55.725,"end":56.844997},{"sentences":[{"text":"Thank","start":56.575,"end":56.895,"sentiment":"positive","sentiment_score":0.40045905113220215}],"sentiment":"positive","sentiment_score":0.40045905113220215,"channel":1,"num_words":1,"start":56.575,"end":56.895},{"sentences":[{"text":"Bye","start":56.844997,"end":57.085,"sentiment":"positive","sentiment_score":0.4158404469490051}],"sentiment":"positive","sentiment_score":0.4158404469490051,"channel":0,"num_words":1,"start":56.844997,"end":57.085},{"sentences":[{"text":"you.","start":56.895,"end":57.375,"sentiment":"positive","sentiment_score":0.42585837841033936}],"sentiment":"positive","sentiment_score":0.42585837841033936,"channel":1,"num_words":1,"start":56.895,"end":57.375},{"sentences":[{"text":"bye.","start":57.085,"end":57.585,"sentiment":"neutral","sentiment_score":0.28551143407821655}],"sentiment":"neutral","sentiment_score":0.28551143407821655,"channel":0,"num_words":1,"start":57.085,"end":57.585},{"sentences":[{"text":"Thank you.","start":57.375,"end":57.855,"sentiment":"positive","sentiment_score":0.4191650152206421},{"text":"Bye bye.","start":57.855,"end":58.595,"sentiment":"neutral","sentiment_score":0.1777845025062561}],"sentiment":"neutral","sentiment_score":0.2984747588634491,"channel":1,"num_words":4,"start":57.375,"end":58.595}]},"summary":{"result":"success","short":"A representative from Australian Homestay Network answers a call and asks how she can help. When the caller asks about someone from the IT department, the representative informs her that they are not available and suggests calling back on Monday. The caller confirms the same number and ends the call."},"intents":{"segments":[{"text":"works with your IT, ma'am, for the quick gap analysis for an IT review.","start_word":66,"end_word":79,"intents":[{"intent":"Get help with it review","confidence_score":0.00008354018}]}]},"sentiments":{"segments":[{"text":"Work, and thanks for your call.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4373234510421753},{"text":"This call will be recorded for training and quality control purposes.","start_word":6,"end_word":16,"sentiment":"neutral","sentiment_score":0.1554141342639923},{"text":"Welcome to the Australian Homestay Network.","start_word":17,"end_word":22,"sentiment":"positive","sentiment_score":0.3418257534503937},{"text":"How may I help you today? Hi, ma'am.","start_word":23,"end_word":30,"sentiment":"neutral","sentiment_score":0.288241446018219},{"text":"Good afternoon.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.4545850455760956},{"text":"This is Abby from Tech two One in Springfield, Brisbane. How are you? Mhmm. I'm fine. How can I help you Yeah. We wanted to reach out to the person or whoever today? works with your IT, ma'am, for the quick gap analysis for an IT review. Okay. They're not open they're not available today. You'll have to call back on Monday. Oh, okay. Okay. Okay? No problem, Okay. ma'am. Is this the same number I could call? Same number. Yes. Mhmm. Okay. No problem. Okay.","start_word":33,"end_word":118,"sentiment":"neutral","sentiment_score":0.03148985654115677},{"text":"Thank you. Take care. Thank Bye you.","start_word":119,"end_word":125,"sentiment":"positive","sentiment_score":0.42761579155921936},{"text":"bye.","start_word":126,"end_word":126,"sentiment":"neutral","sentiment_score":0.28551143407821655},{"text":"Thank you.","start_word":127,"end_word":128,"sentiment":"positive","sentiment_score":0.4127434492111206},{"text":"Bye bye.","start_word":129,"end_word":130,"sentiment":"neutral","sentiment_score":0.20385682582855225}],"average":{"sentiment":"neutral","sentiment_score":0.12718959769817317}}}}