{"metadata":{"transaction_key":"deprecated","request_id":"019ed3ae-1e54-7d91-8cec-d0bdbe7928ea","sha256":"064fb44401674d8a91c0e4600f278da68dfb7eea4af9f3e4aa993315d7303b8d","created":"2026-06-17T03:44:25.807Z","duration":49.031937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":63},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"And wait Jamie from Cloud Solution IT.","confidence":0.9404297,"words":[{"word":"and","start":1.4399999,"end":1.9399999,"confidence":0.5332031,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0012165820226073265},{"word":"wait","start":2.8266666,"end":3.3266666,"confidence":0.09490967,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.00893561914563179},{"word":"jamie","start":5.6,"end":6.08,"confidence":0.9404297,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.062042295932769775},{"word":"from","start":6.08,"end":6.3999996,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06885430216789246},{"word":"cloud","start":6.3999996,"end":6.7999997,"confidence":0.9267578,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.08688744902610779},{"word":"solution","start":6.7999997,"end":7.2999997,"confidence":0.9472656,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.0951804742217064},{"word":"it","start":7.44,"end":7.94,"confidence":0.9909668,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.08993925899267197}],"paragraphs":{"transcript":"\nAnd wait Jamie from Cloud Solution IT.","paragraphs":[{"sentences":[{"text":"And wait Jamie from Cloud Solution IT.","start":1.4399999,"end":7.94,"sentiment":"neutral","sentiment_score":0.05610736845327275}],"sentiment":"neutral","sentiment_score":0.05610736845327275,"num_words":7,"start":1.4399999,"end":7.94}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"your","start":0.24,"end":0.48,"confidence":0.9326172,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.0044727325439453125},{"word":"name","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.004309146665036678},{"word":"and","start":0.79999995,"end":0.96,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0019018929451704023},{"word":"reason","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.011853864416480064},{"word":"for","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0021160468459129333},{"word":"calling","start":1.52,"end":2.0,"confidence":0.92749023,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.004712279886007309},{"word":"i'll","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0031617414206266403},{"word":"see","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0030915923416614532},{"word":"if","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0035798256285488605},{"word":"this","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.028661349788308144},{"word":"person","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.013358619064092636},{"word":"is","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018964745104312897},{"word":"available","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0026010721921920776},{"word":"thanks","start":13.5199995,"end":13.92,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6540510654449463},{"word":"jamie","start":13.92,"end":14.42,"confidence":0.9921875,"punctuated_word":"Jamie.","sentiment":"positive","sentiment_score":0.5507079362869263},{"word":"please","start":14.915,"end":15.235001,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.096122145652771},{"word":"stay","start":15.235001,"end":15.555,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.022441893815994263},{"word":"on","start":15.555,"end":15.795,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10498209297657012},{"word":"the","start":15.795,"end":15.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2073683589696884},{"word":"line","start":15.875,"end":16.375,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.000425785779953003},{"word":"i'm","start":38.14,"end":38.38,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.37747901678085327},{"word":"sorry","start":38.38,"end":38.88,"confidence":0.9838867,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3896171450614929},{"word":"this","start":38.940002,"end":39.18,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6314302682876587},{"word":"person","start":39.18,"end":39.5,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5510355830192566},{"word":"is","start":39.5,"end":39.66,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5144401788711548},{"word":"not","start":39.66,"end":39.9,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4747684597969055},{"word":"available","start":39.9,"end":40.4,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4581924378871918},{"word":"if","start":40.86,"end":41.02,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2651020288467407},{"word":"you","start":41.02,"end":41.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1495019942522049},{"word":"would","start":41.1,"end":41.34,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16468265652656555},{"word":"like","start":41.34,"end":41.5,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1381770670413971},{"word":"to","start":41.5,"end":41.66,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18755900859832764},{"word":"leave","start":41.66,"end":41.9,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1911040395498276},{"word":"an","start":41.9,"end":42.06,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.17402787506580353},{"word":"additional","start":42.06,"end":42.54,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.20714811980724335},{"word":"message","start":42.54,"end":43.04,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.22302478551864624},{"word":"please","start":43.15694,"end":43.55694,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.18954861164093015},{"word":"reply","start":43.55694,"end":43.876938,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.27510979771614075},{"word":"after","start":43.876938,"end":44.196938,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.13820630311965942},{"word":"the","start":44.196938,"end":44.356937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15890514850616455},{"word":"tone","start":44.356937,"end":44.856937,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.10383366048336028}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks, Jamie. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.24,"end":2.0,"sentiment":"neutral","sentiment_score":0.0026896029400328794},{"text":"I'll see if this person is available.","start":2.0,"end":3.9399998,"sentiment":"neutral","sentiment_score":-0.010488420791391815},{"text":"Thanks, Jamie.","start":13.5199995,"end":14.42,"sentiment":"positive","sentiment_score":0.6023795008659363},{"text":"Please stay on the line.","start":14.915,"end":16.375,"sentiment":"neutral","sentiment_score":0.08626805543899536},{"text":"I'm sorry.","start":38.14,"end":38.88,"sentiment":"negative","sentiment_score":-0.3835480809211731}],"sentiment":"neutral","sentiment_score":0.03689644496295263,"num_words":22,"start":0.24,"end":38.88},{"sentences":[{"text":"This person is not available.","start":38.940002,"end":40.4,"sentiment":"negative","sentiment_score":-0.5259733855724334},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.86,"end":44.856937,"sentiment":"neutral","sentiment_score":-0.18328079261950084}],"sentiment":"neutral","sentiment_score":-0.27346305392290415,"num_words":19,"start":38.940002,"end":44.856937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for\n\nChannel 0: And\n\nChannel 1: calling. I'll see if this\n\nChannel 0: wait\n\nChannel 1: person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Your name and reason for","start":0.24,"end":1.52,"sentiment":"neutral","sentiment_score":0.0041699795052409176}],"sentiment":"neutral","sentiment_score":0.0041699795052409176,"channel":1,"num_words":5,"start":0.24,"end":1.52},{"sentences":[{"text":"And","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":-0.0012165820226073265}],"sentiment":"neutral","sentiment_score":-0.0012165820226073265,"channel":0,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"calling.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":-0.004712279886007309},{"text":"I'll see if this","start":2.0,"end":2.8799999,"sentiment":"neutral","sentiment_score":-0.009623627294786274}],"sentiment":"neutral","sentiment_score":-0.008641357813030482,"channel":1,"num_words":5,"start":1.52,"end":2.8799999},{"sentences":[{"text":"wait","start":2.8266666,"end":3.3266666,"sentiment":"neutral","sentiment_score":-0.00893561914563179}],"sentiment":"neutral","sentiment_score":-0.00893561914563179,"channel":0,"num_words":1,"start":2.8266666,"end":3.3266666},{"sentences":[{"text":"person is available.","start":2.8799999,"end":3.9399998,"sentiment":"neutral","sentiment_score":-0.01164147878686587}],"sentiment":"neutral","sentiment_score":-0.01164147878686587,"channel":1,"num_words":3,"start":2.8799999,"end":3.9399998},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":5.6,"end":7.94,"sentiment":"neutral","sentiment_score":0.08058075606822968}],"sentiment":"neutral","sentiment_score":0.08058075606822968,"channel":0,"num_words":5,"start":5.6,"end":7.94},{"sentences":[{"text":"Thanks, Jamie.","start":13.5199995,"end":14.42,"sentiment":"positive","sentiment_score":0.6023795008659363},{"text":"Please stay on the line.","start":14.915,"end":16.375,"sentiment":"neutral","sentiment_score":0.08626805543899536},{"text":"I'm sorry.","start":38.14,"end":38.88,"sentiment":"negative","sentiment_score":-0.3835480809211731},{"text":"This person is not available.","start":38.940002,"end":40.4,"sentiment":"negative","sentiment_score":-0.5259733855724334},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.86,"end":44.856937,"sentiment":"neutral","sentiment_score":-0.18328079261950084}],"sentiment":"neutral","sentiment_score":-0.15452838955180986,"channel":1,"num_words":28,"start":13.5199995,"end":44.856937}]},"summary":{"result":"success","short":"Your name and reason for And calling. I'll see if this wait person is available. Jamie from Cloud Solution IT. Thanks, Jamie. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"intents":[{"intent":"Update caller information","confidence_score":0.00048570163}]}]},"sentiments":{"segments":[{"text":"Your name and reason for And calling. I'll see if this wait person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.015699725598096848},{"text":"Thanks, Jamie.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.6023795008659363},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":0.07196101546287537},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.4545209705829621},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"sentiment":"neutral","sentiment_score":-0.18663078546524048}],"average":{"sentiment":"neutral","sentiment_score":-0.07518009912400019}}}}