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Yeah. I think I have an Indian phone number. Do you provide services for the international phone numbers as well? No.\n\nCan I tell you I just have a very small issue? So for my Indian phone number, which is Airtel itself, I kinda recharged it from here of $8, but it is not being activated. Can I can I send visit your store to get it, like, you know, fix it or something? Or is there any other way that I can try or something? You know?\n\nMakes sense. Yeah. That's alright. Thank you, though, for the information. Enjoy your day.\n\nYeah. See you. You too.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.2062516212463379},{"text":"Yeah.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.022833537310361866},{"text":"I think I have an Indian phone number.","start":10.48,"end":13.219999,"sentiment":"neutral","sentiment_score":0.017035356257110834},{"text":"Do you provide services for the international phone numbers as well?","start":13.84,"end":18.635,"sentiment":"neutral","sentiment_score":0.012014675123447721},{"text":"No.","start":28.95,"end":29.45,"sentiment":"neutral","sentiment_score":-0.09115466475486755}],"sentiment":"neutral","sentiment_score":0.0184715804643929,"num_words":22,"start":7.44,"end":29.45},{"sentences":[{"text":"Can I tell you I just have a very small issue?","start":29.990002,"end":32.81,"sentiment":"neutral","sentiment_score":-0.08848179233345119},{"text":"So for my Indian phone number, which is Airtel itself, I kinda recharged it from here of $8, but it is not being activated.","start":33.43,"end":42.625,"sentiment":"neutral","sentiment_score":-0.10813774509976308},{"text":"Can I can I send visit your store to get it, like, you know, fix it or something?","start":44.524998,"end":50.385,"sentiment":"neutral","sentiment_score":-0.06371900128821532},{"text":"Or is there any other way that I can try or something?","start":65.76,"end":68.979996,"sentiment":"neutral","sentiment_score":-0.2628848950068156},{"text":"You know?","start":71.314995,"end":71.975,"sentiment":"neutral","sentiment_score":-0.0862896740436554}],"sentiment":"neutral","sentiment_score":-0.12004098073760075,"num_words":67,"start":29.990002,"end":71.975},{"sentences":[{"text":"Makes sense.","start":78.674995,"end":79.575,"sentiment":"neutral","sentiment_score":-0.02299777138978243},{"text":"Yeah.","start":80.274994,"end":80.755,"sentiment":"neutral","sentiment_score":0.05355624854564667},{"text":"That's alright.","start":80.755,"end":81.555,"sentiment":"neutral","sentiment_score":0.13809416070580482},{"text":"Thank you, though, for the information.","start":81.555,"end":83.335,"sentiment":"positive","sentiment_score":0.440239538749059},{"text":"Enjoy your day.","start":84.274994,"end":85.286934,"sentiment":"positive","sentiment_score":0.3963542381922404}],"sentiment":"neutral","sentiment_score":0.2938749267320548,"num_words":14,"start":78.674995,"end":85.286934},{"sentences":[{"text":"Yeah.","start":88.16693,"end":88.48693,"sentiment":"neutral","sentiment_score":0.260405957698822},{"text":"See you.","start":88.48693,"end":89.146935,"sentiment":"positive","sentiment_score":0.44572509825229645},{"text":"You too.","start":89.52693,"end":90.34693,"sentiment":"neutral","sentiment_score":0.12511229515075684}],"sentiment":"neutral","sentiment_score":0.2804161489009857,"num_words":5,"start":88.16693,"end":90.34693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Mornine from Erto tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you today? Mhmm.\n\nChannel 1: Yeah. I think I have an Indian phone number. Do you provide services for the international phone numbers as well?\n\nChannel 0: Okay. Unfortunately, no. Since we are Airtel Australia, we only service Australian phone numbers.\n\nChannel 1: No.\n\nChannel 0: No. We're\n\nChannel 1: Can I tell you I just have a very small issue? So for my Indian phone number, which is Airtel itself, I kinda recharged it from here of $8, but it is not being activated. Can I can I send visit your store to get it, like, you know, fix it or something?\n\nChannel 0: Yeah. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. We don't have your account on our end, so we won't be able to check it.\n\nChannel 1: Or is there any other way that I can try or something? You know?\n\nChannel 0: I suggest you contact Ortho India directly because they are the one who have your account.\n\nChannel 1: Makes sense. Yeah. That's alright. Thank you, though, for the information. Enjoy your day.\n\nChannel 0: Yeah. You're welcome. Bye.\n\nChannel 1: Yeah.\n\nChannel 0: Have\n\nChannel 1: See\n\nChannel 0: a great\n\nChannel 1: you.\n\nChannel 0: day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.10404954850673676},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.2867012619972229},{"text":"This is Mornine from Erto tech support.","start":3.76,"end":6.18,"sentiment":"neutral","sentiment_score":0.2607931388275964},{"text":"How can I assist","start":6.8799996,"end":7.52,"sentiment":"neutral","sentiment_score":0.28374043852090836}],"sentiment":"neutral","sentiment_score":0.25985469988414217,"channel":0,"num_words":14,"start":2.24,"end":7.52},{"sentences":[{"text":"Hi.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.2062516212463379}],"sentiment":"neutral","sentiment_score":0.2062516212463379,"channel":1,"num_words":1,"start":7.44,"end":7.94},{"sentences":[{"text":"you today?","start":7.52,"end":8.18,"sentiment":"neutral","sentiment_score":0.14878404140472412},{"text":"Mhmm.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.0170719213783741}],"sentiment":"neutral","sentiment_score":0.10488000139594078,"channel":0,"num_words":3,"start":7.52,"end":9.54},{"sentences":[{"text":"Yeah.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.022833537310361866},{"text":"I think I have an Indian phone number.","start":10.48,"end":13.219999,"sentiment":"neutral","sentiment_score":0.017035356257110834},{"text":"Do you provide services for the international phone numbers as well?","start":13.84,"end":18.635,"sentiment":"neutral","sentiment_score":0.012014675123447721}],"sentiment":"neutral","sentiment_score":0.014563890686258674,"channel":1,"num_words":20,"start":9.2,"end":18.635},{"sentences":[{"text":"Okay.","start":20.545,"end":21.045,"sentiment":"neutral","sentiment_score":-0.03400104492902756},{"text":"Unfortunately, no.","start":21.425,"end":22.965,"sentiment":"neutral","sentiment_score":-0.16236701607704163},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":23.105,"end":28.085,"sentiment":"neutral","sentiment_score":-0.18692509559067813}],"sentiment":"neutral","sentiment_score":-0.1724936520414693,"channel":0,"num_words":14,"start":20.545,"end":28.085},{"sentences":[{"text":"No.","start":28.95,"end":29.45,"sentiment":"neutral","sentiment_score":-0.09115466475486755}],"sentiment":"neutral","sentiment_score":-0.09115466475486755,"channel":1,"num_words":1,"start":28.95,"end":29.45},{"sentences":[{"text":"No.","start":29.55,"end":29.789999,"sentiment":"neutral","sentiment_score":-0.10216982662677764},{"text":"We're","start":29.789999,"end":30.289999,"sentiment":"neutral","sentiment_score":-0.07006414234638214}],"sentiment":"neutral","sentiment_score":-0.0861169844865799,"channel":0,"num_words":2,"start":29.55,"end":30.289999},{"sentences":[{"text":"Can I tell you I just have a very small issue?","start":29.990002,"end":32.81,"sentiment":"neutral","sentiment_score":-0.08848179233345119},{"text":"So for my Indian phone number, which is Airtel itself, I kinda recharged it from here of $8, but it is not being activated.","start":33.43,"end":42.625,"sentiment":"neutral","sentiment_score":-0.10813774509976308},{"text":"Can I can I send visit your store to get it, like, you know, fix it or something?","start":44.524998,"end":50.385,"sentiment":"neutral","sentiment_score":-0.06371900128821532}],"sentiment":"neutral","sentiment_score":-0.08897259662736137,"channel":1,"num_words":53,"start":29.990002,"end":50.385},{"sentences":[{"text":"Yeah.","start":51.725,"end":52.225,"sentiment":"neutral","sentiment_score":-0.13156849145889282},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":52.364998,"end":58.144997,"sentiment":"negative","sentiment_score":-0.4503255784511566},{"text":"We don't have your account on our end, so we won't be able to check it.","start":59.0,"end":63.739998,"sentiment":"negative","sentiment_score":-0.4339607711881399}],"sentiment":"negative","sentiment_score":-0.4332492842393763,"channel":0,"num_words":34,"start":51.725,"end":63.739998},{"sentences":[{"text":"Or is there any other way that I can try or something?","start":65.76,"end":68.979996,"sentiment":"neutral","sentiment_score":-0.2628848950068156},{"text":"You know?","start":71.314995,"end":71.975,"sentiment":"neutral","sentiment_score":-0.0862896740436554}],"sentiment":"neutral","sentiment_score":-0.2376570062977927,"channel":1,"num_words":14,"start":65.76,"end":71.975},{"sentences":[{"text":"I suggest you contact Ortho India directly because they are the one who have your 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welcome.","start":86.31693,"end":87.13693,"sentiment":"neutral","sentiment_score":0.3141094595193863},{"text":"Bye.","start":87.99693,"end":88.31693,"sentiment":"neutral","sentiment_score":0.25439727306365967}],"sentiment":"neutral","sentiment_score":0.27050771191716194,"channel":0,"num_words":4,"start":85.91693,"end":88.31693},{"sentences":[{"text":"Yeah.","start":88.16693,"end":88.48693,"sentiment":"neutral","sentiment_score":0.260405957698822}],"sentiment":"neutral","sentiment_score":0.260405957698822,"channel":1,"num_words":1,"start":88.16693,"end":88.48693},{"sentences":[{"text":"Have","start":88.31693,"end":88.55693,"sentiment":"neutral","sentiment_score":0.3270661532878876}],"sentiment":"neutral","sentiment_score":0.3270661532878876,"channel":0,"num_words":1,"start":88.31693,"end":88.55693},{"sentences":[{"text":"See","start":88.48693,"end":88.646935,"sentiment":"positive","sentiment_score":0.4195460379123688}],"sentiment":"positive","sentiment_score":0.4195460379123688,"channel":1,"num_words":1,"start":88.48693,"end":88.646935},{"sentences":[{"text":"a 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The customer explains that they have a small issue with their Airtel phone and the representative informs them that they are unable to assist with fixing the issue since they are not affiliated with Airtel India. The representative suggests the customer contact Ortho India directly for assistance."},"intents":{"segments":[{"text":"This is Mornine from Erto tech support. How can I assist Hi.","start_word":3,"end_word":14,"intents":[{"intent":"Request technical assistance","confidence_score":0.042840447}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Mornine from Erto tech support. How can I assist Hi. you today? Mhmm. Yeah. I think I have an Indian phone number. Do you provide services for the international phone numbers as well? Okay. Unfortunately, no. Since we are Airtel Australia, we only service Australian phone numbers. No. No. We're Can I tell you I just have a very small issue? So for my Indian phone number, which is Airtel itself, I kinda recharged it from here of $8, but it is not being activated. Can I can I send visit your store to get it, like, you know, fix it or something? Yeah.","start_word":0,"end_word":108,"sentiment":"neutral","sentiment_score":-0.026030024513602257},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. We don't have your account on our end, so we won't be able to check it.","start_word":109,"end_word":141,"sentiment":"negative","sentiment_score":-0.43991270661354065},{"text":"Or is there any other way that I can try or something? You know? I suggest you contact Ortho India directly because they are the one who have your account. Makes sense. Yeah. That's alright.","start_word":142,"end_word":176,"sentiment":"neutral","sentiment_score":-0.08682198077440262},{"text":"Thank you, though, for the information. Enjoy your day.","start_word":177,"end_word":185,"sentiment":"positive","sentiment_score":0.4214666485786438},{"text":"Yeah. You're welcome. Bye. Yeah.","start_word":186,"end_word":190,"sentiment":"neutral","sentiment_score":0.2692389190196991},{"text":"Have See a great you.","start_word":191,"end_word":195,"sentiment":"positive","sentiment_score":0.479125052690506},{"text":"day. You too.","start_word":196,"end_word":198,"sentiment":"neutral","sentiment_score":0.20242205262184143}],"average":{"sentiment":"neutral","sentiment_score":-0.05405615378117216}}}}