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Assuming we've received your activation order for Internet service. You signed up for twelve month contract. So technically, you are eligible for the complimentary router, which you paid the $20 delivery charge. However, from your order receipt, you don't have or you did not selected the plan that you would like. So which one you would like to have for your connection service? So if you take a look our website, we offer different plans for Supa 25 MBPS 50. Which one you would like to get? The plan. You did not selected the plan. So from your order receipt, it was included your contract, the twelve month, and then your $20 payment delivery charge, but you did not selected the plan you would like to get. Are you on the phone right now? And can you go ahead and go to our site and see the plan? Okay. Just tell me which one you would like because it was not selected. Reason why we reach out to you, in that way, our provisioning team will go ahead and start doing the process to activate your service. Just let me sure. Sure. No worries. No rush. Just let me know if it's a Supa Fibre Boost twenty five fifty. You will see also the prices. Okay. So the 501, we have this fiber boost SupaFamily. That's the one you've selected. The $89.95. Oh, you cut off. I'm sorry. Oh, I do apologize. I'm having a hard time to hear you. I'm sorry for that. The line cut off. What are you saying? No. Have you selected or are you telling me the plan you would like to get? Okay. Yeah. It will. Okay. So what we have on the site is the Supa family 500 boost, the $89.95. Is that right? The the third one. Yeah. Four or six months. We will include include this on your account. It just so happened we wanted to make sure which plan you would like to get. So after the discount period for six months, the plan will be $89.95. Okay? I will let our provisioning team, and then we'll get in touch with you with this connectivity. Thank you. Yeah. Today, our provisioning team will start activating the service, and then we will all they might send the router or the modem tomorrow. You should be receiving it within four business days. Once you got it, it should work. You just need to plug and play because we will be sending you a preconfigured router. Yeah. Yeah. Because we will order this today. We will activate it, but you have to wait for the router because you need the router. But you're getting you're receiving a a router from us because you signed in for twelve month contract, and it's already been preconfigured. It might be tomorrow, but I will go ahead and reach out to our tech team. They will get in touch with you about your connection. They will send you SMS and email, sir. As I've mentioned, we will send you the details. Okay? Our processes, our tech team and provisioning team will order and activate the service to the network, and they do the rest. And then they will send you an email and an SMS. You're welcome. Have a good one. 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Good afternoon. This is Airtel accounts. Am I speaking to Ziming Zhang? Hi.\n\nHow are you today? That's great to hear. We are delighted to welcome you to Airtel. Assuming we've received your activation order for Internet service. You signed up for twelve month contract.\n\nSo technically, you are eligible for the complimentary router, which you paid the $20 delivery charge. However, from your order receipt, you don't have or you did not selected the plan that you would like. So which one you would like to have for your connection service? So if you take a look our website, we offer different plans for Supa 25 MBPS 50. Which one you would like to get?\n\nThe plan. You did not selected the plan. So from your order receipt, it was included your contract, the twelve month, and then your $20 payment delivery charge, but you did not selected the plan you would like to get. Are you on the phone right now? And can you go ahead and go to our site and see the plan?\n\nOkay. Just tell me which one you would like because it was not selected. Reason why we reach out to you, in that way, our provisioning team will go ahead and start doing the process to activate your service. Just let me sure. Sure.\n\nNo worries. No rush. Just let me know if it's a Supa Fibre Boost twenty five fifty. You will see also the prices. Okay.\n\nSo the 501, we have this fiber boost SupaFamily. That's the one you've selected. The $89.95. Oh, you cut off. I'm sorry.\n\nOh, I do apologize. I'm having a hard time to hear you. I'm sorry for that. The line cut off. What are you saying?\n\nNo. Have you selected or are you telling me the plan you would like to get? Okay. Yeah. It will.\n\nOkay. So what we have on the site is the Supa family 500 boost, the $89.95. Is that right? The the third one. Yeah.\n\nFour or six months. We will include include this on your account. It just so happened we wanted to make sure which plan you would like to get. So after the discount period for six months, the plan will be $89.95. Okay?\n\nI will let our provisioning team, and then we'll get in touch with you with this connectivity. Thank you. Yeah. Today, our provisioning team will start activating the service, and then we will all they might send the router or the modem tomorrow. You should be receiving it within four business days.\n\nOnce you got it, it should work. You just need to plug and play because we will be sending you a preconfigured router. Yeah. Yeah. Because we will order this today.\n\nWe will activate it, but you have to wait for the router because you need the router. But you're getting you're receiving a a router from us because you signed in for twelve month contract, and it's already been preconfigured. It might be tomorrow, but I will go ahead and reach out to our tech team. They will get in touch with you about your connection. They will send you SMS and email, sir.\n\nAs I've mentioned, we will send you the details. Okay? Our processes, our tech team and provisioning team will order and activate the service to the network, and they do the rest. And then they will send you an email and an SMS. You're welcome.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.103948712348938},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"neutral","sentiment_score":0.23729830980300903},{"text":"This is Airtel accounts.","start":3.76,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.13399399630725384},{"text":"Am I speaking to Ziming Zhang?","start":5.3599997,"end":7.54,"sentiment":"neutral","sentiment_score":0.08298674784600735},{"text":"Hi.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.17936939001083374}],"sentiment":"neutral","sentiment_score":0.12798651387648924,"num_words":14,"start":2.3999999,"end":10.719999},{"sentences":[{"text":"How are you today?","start":10.719999,"end":11.78,"sentiment":"neutral","sentiment_score":0.26269208639860153},{"text":"That's great to 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Hello? Yeah. Good. Good. Good. What's wrong? Yep. Sorry. I don't understand. I already choose everything. I already choose everything. You mean the model or you mean the plan? Yeah. I I own your website. I own your other website. I own your website. Just select everything. Give me a second. I think I I think I choose the 501. Yeah. That's correct. That's all that's what I select from the website. I keep $9.90. Oh my god. Yeah. Everything's good? I already select on the website before I submit. Yeah. I don't understand what what's wrong with the website. But you want to you want to check again that's okay. I want to the 501. 500 Mbps. That one, I think it's that's your little cost super family or something. Yeah. I think it's that one. And then there's a 15% off discount. Right? Okay. Oh, no. No. When do you when do I connect? When do you connect? When do I can, you know, connect my modem? Alright. I get halfway for four days about four days, but you activate today. Right? I have I have my old LARP. Yeah. I mean I mean, I just want to connect the Internet as soon as possible. So can I connect Internet today or tomorrow? How do I know? How do I know it's ready? Okay. Cool. Gotcha. Thank you. You too. 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Hello? Yeah. Good. Good.\n\nGood. What's wrong? Yep. Sorry. I don't understand.\n\nI already choose everything. I already choose everything. You mean the model or you mean the plan? Yeah. I I own your website.\n\nI own your other website. I own your website. Just select everything. Give me a second. I think I I think I choose the 501.\n\nYeah. That's correct. That's all that's what I select from the website. I keep $9.90. Oh my god.\n\nYeah. Everything's good? I already select on the website before I submit. Yeah. I don't understand what what's wrong with the website.\n\nBut you want to you want to check again that's okay. I want to the 501. 500 Mbps. That one, I think it's that's your little cost super family or something. Yeah.\n\nI think it's that one. And then there's a 15% off discount. Right? Okay. Oh, no.\n\nNo. When do you when do I connect? When do you connect? When do I can, you know, connect my modem? Alright.\n\nI get halfway for four days about four days, but you activate today. Right? I have I have my old LARP. Yeah. I mean I mean, I just want to connect the Internet as soon as possible.\n\nSo can I connect Internet today or tomorrow? How do I know? How do I know it's ready? Okay. Cool.\n\nGotcha. Thank you. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":8.88,"end":9.28,"sentiment":"neutral","sentiment_score":0.08003108203411102},{"text":"Hello?","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":0.08909894526004791},{"text":"Yeah.","start":12.335,"end":12.495,"sentiment":"neutral","sentiment_score":0.20216821134090424},{"text":"Good.","start":12.495,"end":12.975,"sentiment":"positive","sentiment_score":0.3952393531799317},{"text":"Good.","start":12.975,"end":13.055,"sentiment":"positive","sentiment_score":0.3662545084953308}],"sentiment":"neutral","sentiment_score":0.2265584200620651,"num_words":5,"start":8.88,"end":13.055},{"sentences":[{"text":"Good.","start":13.055,"end":13.535,"sentiment":"neutral","sentiment_score":0.2919366955757141},{"text":"What's 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modem?","start":254.45999,"end":257.12,"sentiment":"neutral","sentiment_score":-0.014667829705609215},{"text":"Alright.","start":282.61,"end":283.09,"sentiment":"neutral","sentiment_score":0.11821131408214568}],"sentiment":"neutral","sentiment_score":-0.02844417653977871,"num_words":22,"start":251.42,"end":283.09},{"sentences":[{"text":"I get halfway for four days about four days, but you activate today.","start":283.09,"end":286.69,"sentiment":"neutral","sentiment_score":0.08063428877637936},{"text":"Right?","start":286.69,"end":287.19,"sentiment":"neutral","sentiment_score":0.09655353426933289},{"text":"I have I have my old LARP.","start":294.955,"end":297.69498,"sentiment":"neutral","sentiment_score":-0.00039105436631611416},{"text":"Yeah.","start":309.19,"end":309.51,"sentiment":"neutral","sentiment_score":0.099433034658432},{"text":"I mean I mean, I just want to connect the Internet as soon as 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ready?","start":328.095,"end":329.63498,"sentiment":"neutral","sentiment_score":0.042581345265110336},{"text":"Okay.","start":333.78,"end":334.1,"sentiment":"neutral","sentiment_score":0.12438511848449708},{"text":"Cool.","start":334.1,"end":334.6,"sentiment":"neutral","sentiment_score":0.2815127372741699}],"sentiment":"neutral","sentiment_score":0.06820867666974664,"num_words":20,"start":313.67,"end":334.6},{"sentences":[{"text":"Gotcha.","start":349.775,"end":350.275,"sentiment":"neutral","sentiment_score":0.21865886449813843},{"text":"Thank you.","start":350.415,"end":354.115,"sentiment":"positive","sentiment_score":0.510355994105339},{"text":"You too.","start":354.255,"end":354.975,"sentiment":"neutral","sentiment_score":0.3002639412879944},{"text":"Bye bye.","start":354.975,"end":355.79498,"sentiment":"neutral","sentiment_score":0.023146547377109535}],"sentiment":"neutral","sentiment_score":0.26945597571986063,"num_words":7,"start":349.775,"end":355.79498}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. Am I speaking to Ziming Zhang?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Yeah. Good. Good. Good. What's\n\nChannel 0: That's\n\nChannel 1: wrong?\n\nChannel 0: great to hear. We are delighted to welcome you to Airtel. Assuming we've received your activation order for Internet\n\nChannel 1: Yep.\n\nChannel 0: service. You signed up for twelve month contract. So technically, you are eligible for the complimentary router, which you paid the $20 delivery charge. However, from your order receipt, you don't have or you did not selected the plan that you would like. So which one you would like to have for your connection service?\n\nSo if you take a look our website, we offer different plans for Supa 25 MBPS 50. Which one you would like to get?\n\nChannel 1: Sorry. I don't understand. I already choose everything. I already choose everything. You mean the model or you mean the plan?\n\nChannel 0: The plan. You did not selected the plan. So from your order receipt, it was included your contract, the twelve month, and then your $20 payment delivery charge, but you did not selected the plan you would like to get. Are you on the phone right now? And can you go ahead and go to our site and\n\nChannel 1: Yeah. I I own your website. I own your\n\nChannel 0: see\n\nChannel 1: other website.\n\nChannel 0: the plan?\n\nChannel 1: I\n\nChannel 0: Okay.\n\nChannel 1: own your website. Just select everything.\n\nChannel 0: Just tell me which one you would like because it was not selected. Reason why we reach out to you, in that way, our provisioning team will go ahead and start doing the process to activate your service.\n\nChannel 1: Give me a\n\nChannel 0: Just\n\nChannel 1: second.\n\nChannel 0: let me sure. Sure. No worries. No rush. Just let me know if it's a Supa Fibre Boost twenty five fifty.\n\nYou will see also the prices.\n\nChannel 1: I think I I think I choose the 501.\n\nChannel 0: Okay. So the 501, we have this fiber boost SupaFamily. That's the one you've selected.\n\nChannel 1: Yeah. That's correct. That's all that's what I select from the\n\nChannel 0: The $89.95.\n\nChannel 1: website. I keep $9.90.\n\nChannel 0: Oh, you cut off. I'm sorry.\n\nChannel 1: Oh my god.\n\nChannel 0: Oh, I do apologize. I'm having a hard time to hear you. I'm sorry for that. The line cut off. What are you saying?\n\nChannel 1: Yeah. Everything's\n\nChannel 0: No. Have you selected or are you telling me the plan you would like to get?\n\nChannel 1: good? I already select on the website before I submit. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I don't understand what what's wrong with the website. But\n\nChannel 0: Yeah.\n\nChannel 1: you want\n\nChannel 0: It will.\n\nChannel 1: to you want to check again that's okay. I want to the 501. 500 Mbps. That one, I think it's that's your little cost super family or something.\n\nChannel 0: Okay. So what we have on the site is the Supa family 500 boost, the $89.95. Is that right? The the third one.\n\nChannel 1: Yeah. I think it's that one. And then there's a 15% off discount. Right?\n\nChannel 0: Yeah. Four or six months. We will include include this on your account. It just so happened we wanted to make sure which plan you would like to get. So after the discount period for six months, the plan will be $89.95.\n\nOkay? I\n\nChannel 1: Okay.\n\nChannel 0: will let our provisioning team, and then we'll get in touch with you with this connectivity. Thank you.\n\nChannel 1: Oh, no. No. When do you when do I connect? When do you connect? When do I can, you know, connect my modem?\n\nChannel 0: Yeah. Today, our provisioning team will start activating the service, and then we will all they might send the router or the modem tomorrow. You should be receiving it within four business days. Once you got it, it should work. You just need to plug and play because we will be sending you a preconfigured router.\n\nChannel 1: Alright. I get halfway for four days about four days, but you activate\n\nChannel 0: Yeah.\n\nChannel 1: today. Right?\n\nChannel 0: Yeah. Because we will order this today. We will activate it, but you have to wait for the router because you\n\nChannel 1: I have\n\nChannel 0: need the router.\n\nChannel 1: I have my old LARP.\n\nChannel 0: But you're getting you're receiving a a router from us because you signed in for twelve month contract, and it's already been preconfigured.\n\nChannel 1: Yeah. I mean I mean, I just want to connect the Internet as soon as possible. So can I connect Internet today or tomorrow?\n\nChannel 0: It might be tomorrow, but I will go ahead and reach out to our tech team. They will get in touch with you\n\nChannel 1: How\n\nChannel 0: about\n\nChannel 1: do I\n\nChannel 0: your\n\nChannel 1: know? How do I\n\nChannel 0: connection.\n\nChannel 1: know it's ready?\n\nChannel 0: They will send you SMS and email, sir. As\n\nChannel 1: Okay.\n\nChannel 0: I've mentioned,\n\nChannel 1: Cool.\n\nChannel 0: we will send you the details. Okay? Our processes, our tech team and provisioning team will order and activate the service to the network, and they do the rest. And then they will send you an email and an SMS.\n\nChannel 1: Gotcha. Thank\n\nChannel 0: You're welcome. Have a good one.\n\nChannel 1: you.\n\nChannel 0: Bye bye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.103948712348938},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"neutral","sentiment_score":0.23729830980300903},{"text":"This is Airtel accounts.","start":3.76,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.13399399630725384},{"text":"Am I speaking to Ziming 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one.","start":352.84695,"end":353.80695,"sentiment":"positive","sentiment_score":0.7716158181428909}],"sentiment":"positive","sentiment_score":0.6527036378781,"channel":0,"num_words":6,"start":351.80695,"end":353.80695},{"sentences":[{"text":"you.","start":353.615,"end":354.115,"sentiment":"positive","sentiment_score":0.4754945933818817}],"sentiment":"positive","sentiment_score":0.4754945933818817,"channel":1,"num_words":1,"start":353.615,"end":354.115},{"sentences":[{"text":"Bye bye.","start":353.80695,"end":354.54694,"sentiment":"neutral","sentiment_score":0.28475692868232727}],"sentiment":"neutral","sentiment_score":0.28475692868232727,"channel":0,"num_words":2,"start":353.80695,"end":354.54694},{"sentences":[{"text":"You too.","start":354.255,"end":354.975,"sentiment":"neutral","sentiment_score":0.3002639412879944},{"text":"Bye bye.","start":354.975,"end":355.79498,"sentiment":"neutral","sentiment_score":0.023146547377109535}],"sentiment":"neutral","sentiment_score":0.16170524433255196,"channel":1,"num_words":4,"start":354.255,"end":355.79498}]},"summary":{"result":"success","short":"The customer called Airtel accounts to inquire about their internet service. The representative informed the customer that they were eligible for a complimentary router, but they did not select the plan they wanted. The representative then provided the customer with different plans and pricing options, including the internet boost Supa 500 family. The customer was instructed to wait for the router to arrive and to call back to activate the service."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to Ziming Zhang? Yes.","start_word":3,"end_word":13,"intents":[{"intent":"Confirm identity","confidence_score":0.11682165}]},{"text":"This is Airtel accounts. Am I speaking to Ziming Zhang? Yes. Hello? Hi.","start_word":3,"end_word":15,"intents":[{"intent":"Confirm address","confidence_score":0.008493029},{"intent":"Confirm address","confidence_score":0.006439583}]},{"text":"So if you take a look our website, we offer different plans for Supa 25 MBPS 50. Which one you would like to get?","start_word":102,"end_word":125,"intents":[{"intent":"Offer options","confidence_score":0.03367666}]},{"text":"Are you on the phone right now?","start_word":187,"end_word":193,"intents":[{"intent":"Determine phone number","confidence_score":0.005759037}]},{"text":"And can you go ahead and go to our site and Yeah.","start_word":194,"end_word":205,"intents":[{"intent":"Guide to website","confidence_score":0.0012517497}]},{"text":"No rush.","start_word":276,"end_word":277,"intents":[{"intent":"Express gratitude","confidence_score":0.010641715}]},{"text":"Just let me know if it's a Supa Fibre Boost twenty five fifty. You will see also the prices.","start_word":279,"end_word":297,"intents":[{"intent":"Check pricing","confidence_score":0.014947408},{"intent":"Confirm price","confidence_score":0.0012086105}]},{"text":"I think I I think I choose the 501. Okay.","start_word":297,"end_word":306,"intents":[{"intent":"Select 501","confidence_score":0.009306447}]},{"text":"Have you selected or are you telling me the plan you would like to get? good?","start_word":374,"end_word":389,"intents":[{"intent":"Determine plan","confidence_score":0.036021475}]},{"text":"Four or six months. We will include include this on your account. It just so happened we wanted to make sure which plan you would like to get. So after the discount period for six months, the plan will be $89.95. Okay? I Okay.","start_word":482,"end_word":525,"intents":[{"intent":"Determine plan duration","confidence_score":0.00006470571}]},{"text":"Today, our provisioning team will start activating the service, and then we will all they might send the router or the modem tomorrow. You should be receiving it within four business days. Once you got it, it should work. You just need to plug and play because we will be sending you a preconfigured router. Alright.","start_word":568,"end_word":623,"intents":[{"intent":"Connect router/modem","confidence_score":0.0011521383}]},{"text":"Because we will order this today. We will activate it, but you have to wait for the router because you I have need the router. I have my old LARP. But you're getting you're receiving a a router from us because you signed in for twelve month contract, and it's already been preconfigured. Yeah.","start_word":640,"end_word":693,"intents":[{"intent":"Order router","confidence_score":0.73170143}]},{"text":"They will send you SMS and email, sir. As Okay.","start_word":753,"end_word":762,"intents":[{"intent":"Send sms and emails","confidence_score":0.0021083588}]},{"text":"They will send you SMS and email, sir. As Okay. I've mentioned, Cool. we will send you the details. Okay? Our processes, our tech team and provisioning team will order and activate the service to the network, and they do the rest. And then they will send you an email and an SMS. Gotcha.","start_word":753,"end_word":806,"intents":[{"intent":"Send details","confidence_score":0.22077692}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Ziming Zhang? Yes. Hello? Hi. How are you today? Yeah.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.15041781961917877},{"text":"Good. Good.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.3807469308376312},{"text":"Good. What's That's wrong?","start_word":23,"end_word":26,"sentiment":"neutral","sentiment_score":0.055303335189819336},{"text":"great to hear. We are delighted to welcome you to Airtel.","start_word":27,"end_word":37,"sentiment":"positive","sentiment_score":0.6049329042434692},{"text":"Assuming we've received your activation order for Internet Yep. service. You signed up for twelve month contract. So technically, you are eligible for the complimentary router, which you paid the $20 delivery charge. However, from your order receipt, you don't have or you did not selected the plan that you would like. So which one you would like to have for your connection service? So if you take a look our website, we offer different plans for Supa 25 MBPS 50. Which one you would like to get? Sorry. I don't understand. I already choose everything. I already choose everything. You mean the model or you mean the plan? The plan. You did not selected the plan. So from your order receipt, it was included your contract, the twelve month, and then your $20 payment delivery charge, but you did not selected the plan you would like to get. Are you on the phone right now? And can you go ahead and go to our site and Yeah. I I own your website. I own your see other website. the plan? I Okay. own your website. Just select everything. Just tell me which one you would like because it was not selected. Reason why we reach out to you, in that way, our provisioning team will go ahead and start doing the process to activate your service. Give me a Just second. let me sure. Sure. No worries. No rush. Just let me know if it's a Supa Fibre Boost twenty five fifty. You will see also the prices. I think I I think I choose the 501. Okay. So the 501, we have this fiber boost SupaFamily. That's the one you've selected. Yeah. That's correct. That's all that's what I select from the The $89.95. website. I keep $9.90. Oh, you cut off.","start_word":38,"end_word":341,"sentiment":"neutral","sentiment_score":0.04619278347021655},{"text":"I'm sorry.","start_word":342,"end_word":343,"sentiment":"negative","sentiment_score":-0.348726361989975},{"text":"Oh my god. Oh, I do apologize.","start_word":344,"end_word":350,"sentiment":"neutral","sentiment_score":-0.27084389328956604},{"text":"I'm having a hard time to hear you. I'm sorry for that.","start_word":351,"end_word":362,"sentiment":"negative","sentiment_score":-0.46844759583473206},{"text":"The line cut off. What are you saying? Yeah. Everything's No. Have you selected or are you telling me the plan you would like to get? good? I already select on the website before I submit. Yeah. Okay. I don't understand what what's wrong with the website. But Yeah. you want It will. to you want to check again that's okay. I want to the 501. 500 Mbps. That one, I think it's that's your little cost super family or something. Okay. So what we have on the site is the Supa family 500 boost, the $89.95. Is that right? The the third one. Yeah. I think it's that one. And then there's a 15% off discount. Right? Yeah. Four or six months. We will include include this on your account. It just so happened we wanted to make sure which plan you would like to get. So after the discount period for six months, the plan will be $89.95. Okay? I Okay. will let our provisioning team, and then we'll get in touch with you with this connectivity.","start_word":363,"end_word":541,"sentiment":"neutral","sentiment_score":0.08641837304197876},{"text":"Thank you.","start_word":542,"end_word":543,"sentiment":"positive","sentiment_score":0.4849820137023926},{"text":"Oh, no. No. When do you when do I connect? When do you connect? When do I can, you know, connect my modem? Yeah. Today, our provisioning team will start activating the service, and then we will all they might send the router or the modem tomorrow. You should be receiving it within four business days.","start_word":544,"end_word":599,"sentiment":"neutral","sentiment_score":0.09423861652612686},{"text":"Once you got it, it should work.","start_word":600,"end_word":606,"sentiment":"positive","sentiment_score":0.4033602774143219},{"text":"You just need to plug and play because we will be sending you a preconfigured router. Alright. I get halfway for four days about four days, but you activate Yeah. today. Right? Yeah. Because we will order this today. We will activate it, but you have to wait for the router because you I have need the router. I have my old LARP. But you're getting you're receiving a a router from us because you signed in for twelve month contract, and it's already been preconfigured. Yeah. I mean I mean, I just want to connect the Internet as soon as possible. So can I connect Internet today or tomorrow? It might be tomorrow, but I will go ahead and reach out to our tech team. They will get in touch with you How about do I your know? How do I connection. know it's ready? They will send you SMS and email, sir. As Okay. I've mentioned, Cool. we will send you the details. Okay? Our processes, our tech team and provisioning team will order and activate the service to the network, and they do the rest. And then they will send you an email and an SMS. Gotcha.","start_word":607,"end_word":806,"sentiment":"neutral","sentiment_score":0.10604140162467957},{"text":"Thank You're welcome. Have a good one. you.","start_word":807,"end_word":814,"sentiment":"positive","sentiment_score":0.6203438341617584},{"text":"Bye bye. You too. Bye bye.","start_word":815,"end_word":820,"sentiment":"neutral","sentiment_score":0.23889996111392975}],"average":{"sentiment":"neutral","sentiment_score":0.08671182875573315}}}}