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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. Let's see. May I know your full name, please, for me to check the account? Am I speaking with Abu Masum? Okay.\n\nHang on. Let me just check your account. Abou? May I know since when it happened that you're having a good speed Internet? Okay.\n\nHang on. Hello, Abu? Yes. Thank you for waiting. So we did reboot the network at the edges.\n\nFor it to take effect, can we do a full power cycle on the router? You need to turn off the router. Keep it turn turn off for twenty minutes. And after that, plug it back in and check your Internet connection. Please keep it unplugged for twenty minutes.\n\nSo I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Okay. Thank you, Abu. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.169083833694458},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.35456815361976624},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":4.98,"sentiment":"neutral","sentiment_score":0.3302560704095023},{"text":"How can I assist you today?","start":5.2,"end":6.66,"sentiment":"positive","sentiment_score":0.3408542573451996},{"text":"Mhmm.","start":18.175,"end":18.675,"sentiment":"neutral","sentiment_score":-0.09576470404863358}],"sentiment":"neutral","sentiment_score":0.3023160866954747,"num_words":17,"start":1.1999999,"end":18.675},{"sentences":[{"text":"Okay.","start":30.119999,"end":30.279999,"sentiment":"neutral","sentiment_score":-0.09756087511777878},{"text":"Let's see.","start":30.279999,"end":30.84,"sentiment":"neutral","sentiment_score":-0.03310123831033707},{"text":"May I know your full name, please, for me to check the account?","start":30.84,"end":33.899998,"sentiment":"neutral","sentiment_score":0.022702781698451593},{"text":"Am I speaking with Abu Masum?","start":42.105003,"end":44.045002,"sentiment":"neutral","sentiment_score":0.005663367812909807},{"text":"Okay.","start":45.865,"end":46.105003,"sentiment":"neutral","sentiment_score":0.023459531366825104}],"sentiment":"neutral","sentiment_score":0.008209241242856597,"num_words":23,"start":30.119999,"end":46.105003},{"sentences":[{"text":"Hang on.","start":46.105003,"end":46.425003,"sentiment":"neutral","sentiment_score":0.02143806405365467},{"text":"Let me just check your account.","start":46.425003,"end":47.885002,"sentiment":"neutral","sentiment_score":0.029158910736441612},{"text":"Abou?","start":57.55,"end":58.05,"sentiment":"neutral","sentiment_score":0.0227979626506567},{"text":"May I know since when it happened that you're having a good speed Internet?","start":61.469997,"end":65.89,"sentiment":"neutral","sentiment_score":0.12116616831294127},{"text":"Okay.","start":72.125,"end":72.525,"sentiment":"neutral","sentiment_score":0.02867651917040348}],"sentiment":"neutral","sentiment_score":0.08190126794700821,"num_words":24,"start":46.105003,"end":72.525},{"sentences":[{"text":"Hang on.","start":72.525,"end":73.185,"sentiment":"neutral","sentiment_score":0.017412537708878517},{"text":"Hello, Abu?","start":93.7,"end":94.68,"sentiment":"neutral","sentiment_score":0.03516487032175064},{"text":"Yes.","start":96.259995,"end":96.58,"sentiment":"neutral","sentiment_score":0.13588452339172363},{"text":"Thank you for waiting.","start":96.58,"end":97.72,"sentiment":"neutral","sentiment_score":0.331309475004673},{"text":"So we did reboot the network at the edges.","start":97.94,"end":102.245,"sentiment":"neutral","sentiment_score":0.09566369611355993}],"sentiment":"neutral","sentiment_score":0.13484725024965075,"num_words":18,"start":72.525,"end":102.245},{"sentences":[{"text":"For it to take effect, can we do a full power cycle on the router?","start":102.865005,"end":107.365005,"sentiment":"neutral","sentiment_score":0.0744451604783535},{"text":"You need to turn off the router.","start":113.5,"end":115.68,"sentiment":"neutral","sentiment_score":-0.01861570669072015},{"text":"Keep it turn turn off for twenty minutes.","start":116.22,"end":118.96,"sentiment":"neutral","sentiment_score":-0.013459681067615747},{"text":"And after that, plug it back in and check your Internet connection.","start":119.18,"end":122.72,"sentiment":"neutral","sentiment_score":0.013441485973695913},{"text":"Please keep it unplugged for twenty minutes.","start":127.905,"end":130.405,"sentiment":"neutral","sentiment_score":-0.049631385398762565}],"sentiment":"neutral","sentiment_score":0.014134043789639766,"num_words":49,"start":102.865005,"end":130.405},{"sentences":[{"text":"So I'll know this step in your account.","start":131.025,"end":133.505,"sentiment":"neutral","sentiment_score":0.02425207511987537},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.","start":133.505,"end":142.96,"sentiment":"neutral","sentiment_score":-0.11680970465143521},{"text":"Okay.","start":147.18,"end":147.58,"sentiment":"neutral","sentiment_score":0.1627044826745987},{"text":"Thank you, Abu.","start":147.58,"end":148.54,"sentiment":"positive","sentiment_score":0.3644179105758667},{"text":"Bye for now.","start":148.54,"end":149.52,"sentiment":"neutral","sentiment_score":0.2751261194547017}],"sentiment":"neutral","sentiment_score":-0.032903480828584485,"num_words":48,"start":131.025,"end":149.52}]}}]},{"alternatives":[{"transcript":"Hi. I'm calling from Spring Square. It's in Bankstown, Number 32 Number 32 Kitchener Parade, Bankstown. The the Internet we have is very slow for for for some reason. It's not working at all. Is the it's under the shop name. Blooming Cafe. Yeah. Yeah. Sure. Yeah. Since I think about one hour ago. Yeah. There is a yeah. Yeah. You want me to do it here? Or Okay. How long do I have to keep it off? 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I'm calling from Spring Square. It's in Bankstown, Number 32 Number 32 Kitchener Parade, Bankstown. The the Internet we have is very slow for for for some reason. It's not working at all.\n\nIs the it's under the shop name. Blooming Cafe. Yeah. Yeah. Sure.\n\nYeah. Since I think about one hour ago. Yeah. There is a yeah. Yeah.\n\nYou want me to do it here? Or Okay. How long do I have to keep it off? Okay,","paragraphs":[{"sentences":[{"text":"Hi.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.04501108452677727},{"text":"I'm calling from Spring Square.","start":8.08,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.03752848692238331},{"text":"It's in Bankstown, Number 32 Number 32 Kitchener Parade, Bankstown.","start":12.32,"end":17.265,"sentiment":"neutral","sentiment_score":0.022069251537322997},{"text":"The the Internet we have is very slow for for for some reason.","start":18.845,"end":25.425,"sentiment":"negative","sentiment_score":-0.5454673583690937},{"text":"It's not working at all.","start":25.565,"end":27.105,"sentiment":"negative","sentiment_score":-0.5064554393291474}],"sentiment":"neutral","sentiment_score":-0.2697060829685891,"num_words":34,"start":7.2,"end":27.105},{"sentences":[{"text":"Is the it's under the shop name.","start":34.82,"end":36.92,"sentiment":"neutral","sentiment_score":0.00008832071242587907},{"text":"Blooming Cafe.","start":36.98,"end":37.88,"sentiment":"neutral","sentiment_score":0.014687036862596868},{"text":"Yeah.","start":44.385002,"end":44.705,"sentiment":"neutral","sentiment_score":0.00739227794110775},{"text":"Yeah.","start":44.705,"end":45.205,"sentiment":"neutral","sentiment_score":0.016419418156147003},{"text":"Sure.","start":48.545002,"end":49.045002,"sentiment":"neutral","sentiment_score":0.03506413847208023}],"sentiment":"neutral","sentiment_score":0.007405679440125823,"num_words":12,"start":34.82,"end":49.045002},{"sentences":[{"text":"Yeah.","start":58.62,"end":59.12,"sentiment":"neutral","sentiment_score":0.06631013005971909},{"text":"Since I think about one hour ago.","start":65.020004,"end":68.24,"sentiment":"neutral","sentiment_score":0.003988577052950859},{"text":"Yeah.","start":74.435,"end":74.935,"sentiment":"neutral","sentiment_score":0.02941804751753807},{"text":"There is a yeah.","start":75.955,"end":77.665,"sentiment":"neutral","sentiment_score":0.02005359809845686},{"text":"Yeah.","start":95.43,"end":95.93,"sentiment":"neutral","sentiment_score":0.07006446272134781}],"sentiment":"neutral","sentiment_score":0.019566219433077743,"num_words":14,"start":58.62,"end":95.93},{"sentences":[{"text":"You want me to do it here?","start":109.565,"end":110.845,"sentiment":"neutral","sentiment_score":0.010288369309689318},{"text":"Or Okay.","start":110.845,"end":124.329994,"sentiment":"neutral","sentiment_score":0.0014766966924071312},{"text":"How long do I have to keep it off?","start":124.329994,"end":126.189995,"sentiment":"neutral","sentiment_score":-0.03852126602497366},{"text":"Okay,","start":144.84,"end":145.34,"sentiment":"neutral","sentiment_score":0.09138424694538116}],"sentiment":"neutral","sentiment_score":-0.00949132466982854,"num_words":19,"start":109.565,"end":145.34}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I'm calling from Spring Square. It's in Bankstown, Number 32 Number 32 Kitchener Parade, Bankstown.\n\nChannel 0: Mhmm.\n\nChannel 1: The the Internet we have is very slow for for for some reason. It's not working at all.\n\nChannel 0: Okay. Let's see. May I know your full name, please, for me to check the account?\n\nChannel 1: Is the it's under the shop name. Blooming Cafe.\n\nChannel 0: Am I speaking with Abu Masum?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Hang on. Let me just check your account.\n\nChannel 1: Sure.\n\nChannel 0: Abou?\n\nChannel 1: Yeah.\n\nChannel 0: May I know since when it happened that you're having a good\n\nChannel 1: Since\n\nChannel 0: speed Internet?\n\nChannel 1: I think about one hour ago.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Yeah. There is a yeah.\n\nChannel 0: Hello, Abu?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Thank you for waiting. So we did reboot the network at the edges. For it to take effect, can we do a full power cycle on the router?\n\nChannel 1: You want me to do it here? Or\n\nChannel 0: You need to turn off the router. Keep it turn turn off for twenty minutes. And after that, plug it back in and check your Internet connection.\n\nChannel 1: Okay. How long do I have to keep it off?\n\nChannel 0: Please keep it unplugged for twenty minutes. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.\n\nChannel 1: Okay,\n\nChannel 0: Okay. Thank you, Abu. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.169083833694458},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"positive","sentiment_score":0.35456815361976624},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":4.98,"sentiment":"neutral","sentiment_score":0.3302560704095023},{"text":"How can I assist you today?","start":5.2,"end":6.66,"sentiment":"positive","sentiment_score":0.3408542573451996}],"sentiment":"neutral","sentiment_score":0.3271961361169815,"channel":0,"num_words":16,"start":1.1999999,"end":6.66},{"sentences":[{"text":"Hi.","start":7.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.04501108452677727},{"text":"I'm calling from Spring Square.","start":8.08,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.03752848692238331},{"text":"It's in Bankstown, Number 32 Number 32 Kitchener Parade, Bankstown.","start":12.32,"end":17.265,"sentiment":"neutral","sentiment_score":0.022069251537322997}],"sentiment":"neutral","sentiment_score":0.028334127156995237,"channel":1,"num_words":16,"start":7.2,"end":17.265},{"sentences":[{"text":"Mhmm.","start":18.175,"end":18.675,"sentiment":"neutral","sentiment_score":-0.09576470404863358}],"sentiment":"neutral","sentiment_score":-0.09576470404863358,"channel":0,"num_words":1,"start":18.175,"end":18.675},{"sentences":[{"text":"The the Internet we have is very slow for for for some reason.","start":18.845,"end":25.425,"sentiment":"negative","sentiment_score":-0.5454673583690937},{"text":"It's not working at 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having a good","start":61.469997,"end":65.07,"sentiment":"neutral","sentiment_score":0.13063942144314447}],"sentiment":"neutral","sentiment_score":0.13063942144314447,"channel":0,"num_words":12,"start":61.469997,"end":65.07},{"sentences":[{"text":"Since","start":65.020004,"end":65.520004,"sentiment":"neutral","sentiment_score":0.12402483820915222}],"sentiment":"neutral","sentiment_score":0.12402483820915222,"channel":1,"num_words":1,"start":65.020004,"end":65.520004},{"sentences":[{"text":"speed Internet?","start":65.07,"end":65.89,"sentiment":"neutral","sentiment_score":0.06432664953172207}],"sentiment":"neutral","sentiment_score":0.06432664953172207,"channel":0,"num_words":2,"start":65.07,"end":65.89},{"sentences":[{"text":"I think about one hour ago.","start":66.3,"end":68.24,"sentiment":"neutral","sentiment_score":-0.016017466473082703}],"sentiment":"neutral","sentiment_score":-0.016017466473082703,"channel":1,"num_words":6,"start":66.3,"end":68.24},{"sentences":[{"text":"Okay.","start":72.125,"end":72.525,"sentiment":"neutral","sentiment_score":0.02867651917040348},{"text":"Hang on.","start":72.525,"end":73.185,"sentiment":"neutral","sentiment_score":0.017412537708878517}],"sentiment":"neutral","sentiment_score":0.021167198196053505,"channel":0,"num_words":3,"start":72.125,"end":73.185},{"sentences":[{"text":"Yeah.","start":74.435,"end":74.935,"sentiment":"neutral","sentiment_score":0.02941804751753807},{"text":"There is a yeah.","start":75.955,"end":77.665,"sentiment":"neutral","sentiment_score":0.02005359809845686}],"sentiment":"neutral","sentiment_score":0.0219264879822731,"channel":1,"num_words":5,"start":74.435,"end":77.665},{"sentences":[{"text":"Hello, Abu?","start":93.7,"end":94.68,"sentiment":"neutral","sentiment_score":0.03516487032175064}],"sentiment":"neutral","sentiment_score":0.03516487032175064,"channel":0,"num_words":2,"start":93.7,"end":94.68},{"sentences":[{"text":"Yeah.","start":95.43,"end":95.93,"sentiment":"neutral","sentiment_score":0.07006446272134781}],"sentiment":"neutral","sentiment_score":0.07006446272134781,"channel":1,"num_words":1,"start":95.43,"end":95.93},{"sentences":[{"text":"Yes.","start":96.259995,"end":96.58,"sentiment":"neutral","sentiment_score":0.13588452339172363},{"text":"Thank you for waiting.","start":96.58,"end":97.72,"sentiment":"neutral","sentiment_score":0.331309475004673},{"text":"So we did reboot the network at the edges.","start":97.94,"end":102.245,"sentiment":"neutral","sentiment_score":0.09566369611355993},{"text":"For it to take effect, can we do a full power cycle on the router?","start":102.865005,"end":107.365005,"sentiment":"neutral","sentiment_score":0.0744451604783535}],"sentiment":"neutral","sentiment_score":0.11857838260716405,"channel":0,"num_words":29,"start":96.259995,"end":107.365005},{"sentences":[{"text":"You want me to do it here?","start":109.565,"end":110.845,"sentiment":"neutral","sentiment_score":0.010288369309689318},{"text":"Or","start":110.845,"end":111.345,"sentiment":"neutral","sentiment_score":0.005343936383724213}],"sentiment":"neutral","sentiment_score":0.00967031519394368,"channel":1,"num_words":8,"start":109.565,"end":111.345},{"sentences":[{"text":"You need to turn off the router.","start":113.5,"end":115.68,"sentiment":"neutral","sentiment_score":-0.01861570669072015},{"text":"Keep it turn turn off for twenty minutes.","start":116.22,"end":118.96,"sentiment":"neutral","sentiment_score":-0.013459681067615747},{"text":"And after that, plug it back in and check your Internet connection.","start":119.18,"end":122.72,"sentiment":"neutral","sentiment_score":0.013441485973695913}],"sentiment":"neutral","sentiment_score":-0.0028403542108005947,"channel":0,"num_words":27,"start":113.5,"end":122.72},{"sentences":[{"text":"Okay.","start":124.009995,"end":124.329994,"sentiment":"neutral","sentiment_score":-0.0023905429989099503},{"text":"How long do I have to keep it off?","start":124.329994,"end":126.189995,"sentiment":"neutral","sentiment_score":-0.03852126602497366}],"sentiment":"neutral","sentiment_score":-0.03490819372236729,"channel":1,"num_words":10,"start":124.009995,"end":126.189995},{"sentences":[{"text":"Please keep it unplugged for twenty minutes.","start":127.905,"end":130.405,"sentiment":"neutral","sentiment_score":-0.049631385398762565},{"text":"So I'll know this step in your account.","start":131.025,"end":133.505,"sentiment":"neutral","sentiment_score":0.02425207511987537},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.","start":133.505,"end":142.96,"sentiment":"neutral","sentiment_score":-0.11680970465143521}],"sentiment":"neutral","sentiment_score":-0.08350256979853536,"channel":0,"num_words":48,"start":127.905,"end":142.96},{"sentences":[{"text":"Okay,","start":144.84,"end":145.34,"sentiment":"neutral","sentiment_score":0.09138424694538116}],"sentiment":"neutral","sentiment_score":0.09138424694538116,"channel":1,"num_words":1,"start":144.84,"end":145.34},{"sentences":[{"text":"Okay.","start":147.18,"end":147.58,"sentiment":"neutral","sentiment_score":0.1627044826745987},{"text":"Thank you, Abu.","start":147.58,"end":148.54,"sentiment":"positive","sentiment_score":0.3644179105758667},{"text":"Bye for now.","start":148.54,"end":149.52,"sentiment":"neutral","sentiment_score":0.2751261194547017}],"sentiment":"neutral","sentiment_score":0.297333796109472,"channel":0,"num_words":7,"start":147.18,"end":149.52}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer named-be named Abu Masum to report that his internet is slow. The representative asks for the customer's information and explains that a partial power cycle is necessary to fix the issue. The representative advises the customer to call back if the issue persists after 20 minutes if the issue persists."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hi.","start_word":3,"end_word":16,"intents":[{"intent":"Help","confidence_score":0.004807596}]},{"text":"May I know your full name, please, for me to check the account?","start_word":54,"end_word":66,"intents":[{"intent":"Check account","confidence_score":0.94513714}]},{"text":"So we did reboot the network at the edges. For it to take effect, can we do a full power cycle on the router? You want me to do it here? Or You need to turn off the router. Keep it turn turn off for twenty minutes. And after that, plug it back in and check your Internet connection. Okay.","start_word":133,"end_word":192,"intents":[{"intent":"Troubleshoot router","confidence_score":0.10739612}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.169083833694458},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.339547336101532},{"text":"How can I assist you today? Hi. I'm calling from Spring Square. It's in Bankstown, Number 32 Number 32 Kitchener Parade, Bankstown. Mhmm.","start_word":10,"end_word":32,"sentiment":"neutral","sentiment_score":0.06846858561038971},{"text":"The the Internet we have is very slow for for for some reason. It's not working at all.","start_word":33,"end_word":50,"sentiment":"negative","sentiment_score":-0.5183132290840149},{"text":"Okay. Let's see. May I know your full name, please, for me to check the account? Is the it's under the shop name. Blooming Cafe. Am I speaking with Abu Masum? Yeah. Yeah. Okay. Hang on. Let me just check your account. Sure. Abou? Yeah. May I know since when it happened that you're having a good Since speed Internet? I think about one hour ago. Okay. Hang on. Yeah. There is a yeah. Hello, Abu? Yeah. Yes.","start_word":51,"end_word":128,"sentiment":"neutral","sentiment_score":0.0319773405790329},{"text":"Thank you for waiting.","start_word":129,"end_word":132,"sentiment":"positive","sentiment_score":0.33363351225852966},{"text":"So we did reboot the network at the edges. For it to take effect, can we do a full power cycle on the router? You want me to do it here? Or You need to turn off the router. Keep it turn turn off for twenty minutes. And after that, plug it back in and check your Internet connection. Okay. How long do I have to keep it off? Please keep it unplugged for twenty minutes. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. Okay, Okay.","start_word":133,"end_word":251,"sentiment":"neutral","sentiment_score":-0.01611347496509552},{"text":"Thank you, Abu.","start_word":252,"end_word":254,"sentiment":"positive","sentiment_score":0.3610949218273163},{"text":"Bye for now.","start_word":255,"end_word":257,"sentiment":"neutral","sentiment_score":0.30709585547447205}],"average":{"sentiment":"neutral","sentiment_score":0.008244806916450307}}}}